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1. Best Buy - Boston
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· 2796 reviews
14 Allstate Rd, Dorchester, MA 02125
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Rachael Ashman: On 3/25/23 went in and paid for a Maytag washer. It was delivered on 3/29/23. I didn't get a warranty with Best Buy I was told the company (Maytag) gives one with item for up to a year. Well on 4/8/23 the washing machine stopped working. Water wouldn't drain, all the buttons were lit up still and door was locked. On 4/10 I contacted best buy to exchange this washing machine. They said oh no no let me have someone come out. I said ok figuring it's new and should be a easy fix. Well the appointment was a week later. The best buy repair men broke the lock on the door to get it open. They said it would be another week they had order a circuit board and a new lock to fix the door. On 4/28/23 they came back they never replaced the door lock they broke. The washing machine still dont work they said I'd have to call maytag. The also explained these companies like maytag and whirlpool dont like best buy repairing their appliances in the first year . I see why, I contact maytag well the warranty is for parts. But if they find its broke from a overload or the door lock broke it could run me over 400 dollars. I contact best buy at this point I want my money. They tell me its past 15 days. I said oh no you guys asked me to hold off I did . The best buy repair man wouldn't say nothing in a text that would put them at fault. At this point I contacted Better business bureau, solve it 7 and next is a lawyer. I'm a single mother out of work at the time. I've spent way to much money at the laundromat when I have a new washing machine at home. Stay clear of any big purchases there. Frauds
Toyota M.: Not many people in the store but the employees still manage not to help anyone.
luis ernesto: Muy concurrido
Helio Ramirez: They been mad all the time
Jennifer Gonzalez: Is alright to much
Scor1990: Great place if your looking for electronics. Good location in shopping plaza.
Ian Karnell: Rudest staff. No one there to help. Waited 20 min to buy a laptop and then when asked for help was berated by 4 staff members. Horrible customer service. Horrible experience. Left not buying a laptop from this store. Would not recommend shopping there for anything
Jason: Knowledgeable employees, A little understaffed,overall a good experience
Victor Zhang: BUYER BE AWARE! THEIR GEEK SQUAD DO NOT HONOR THE 1 YEAR WARRENTY! Stay away! Went to a different store and they honored it
Felix Sanchez: Got what I wanted
Chetan Sapkal: This is the nearest to me, so I do visit here often. I still couldn't figure out the system there. Staff shortage is real. Every time I waited for not less than half an hour for attendant to address my issue. Many times displayed items were not available to purchase. A good number of educated staff is badly needed for this place.
Frank Ware: Where i get my Great deals
Ashley Tenczar Curran: this Best buy is so organized and the person that helped me, "Liliana', truly deserves a promotion and definitely a wage increase as she was a great help- because I needed a replacement right away of my Chromebook, it was ruined, but she showed me a laptop for the same price and I always wanted a laptop but they were too expensive! the reason I did not give this 5 stars is because they did not have many devices in stock, is they need to. I love how they put customers in a queue in the computer and it sends you to the spot that you need to go and the salesperson meet you there! I took many photographs because I was so impressed I want to show all of you and the best part is there is a lot of room in all of the areas of the store as well as the entrance so people with mobility issues can easily go in and out of the store, and the salesperson would push you in a wheelchair or help you.the only thing I have to say besides items not being in stock ... AND LASERS NOT HAVE ME IN THE COMPUTER SO IF I WAS GOING TO USE INSURANCE HAD I PURCHASED IT, THEY WOULD NOT HAVE BEEN ABLE TO HELP ME. LILIANA TRIED SO MANY DIFFERENT WAYS TO PULL UP MY ACCOUNT. BUT I WASN'T THERE AND I BOUGHT MY CHROMEBOOK THERE, AS WELL AS OTHER ITEMS OVER THE PAST COUPLE YEARS.keep up the good work as the salespeople are the people that compliment your company and I probably wouldn't have purchased anyting but lilliana truly didn't push me but rather showed me the items I could afford.
Lieutenant-Hound: always has top tier electronics for sale, very good customer support
Jun Zeng: Avoid this Best Buy location at all cost. They don’t have any customers service. Waited an hour to just get pushed back and forth from customer to geek squad. Manager comes out and quoted”we can only service/repair, no replacement. And you have to go back to the place of purchase to get your money back” Be aware of the protection plan you are buying. You might risk of no replacement and only serving/repair. Which means you are going to live without w/e the item you have purchased for 2 weeks+.Would highly recommend shopping over at Best Buy Braintree, they took care of me with in 10min. And not too far from this location.
Daniil Kidovskiy: Just want to buy a laptop with no consultation and apparently we are waiting for more than one hour
Frank Feeney: The old reliable Best Buy. Bought a device here which failed to start up. Quick trip back 5 mins before closing and the staff were extremely helpful in getting us a new unit and making sure it worked properly. Even allowed us stay after the store had closed to ensure all was good.
Brett Woofter: Where you can buy individual DVDs of the Rocky movies for $29.99 lol
Frans Chung Fai Lai: Good
Manuel Rivera: I like bestbuy because I can find my favorite device lot of technology to choose bestbuy is the future in all electronics
Guadalupe Sierra: Empty I don't know why this Best Buy is empty.
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Electronics store
2. Best Buy - Cambridge
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· 2745 reviews
100 Cambridgeside Pl, Cambridge, MA 02141, United States
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Silvia Maria Gusmão: Variedades
Andy: It is close
Marcos Farias: A good place to buy electronic devices or that charger you forgot at home.
Abu Siddique: Always closed.
Sam Sweetin: Shutting down. Not much left. Don’t shop here.
AKSHAY SHUKLA: This place is closing down.
Angelo Mambretti: Negozio molto fornito con prezzi accessibili.consigliatissimo!!!
Topsan Deharring: Don’t waste time visiting this location. They’re about to close permanently! Unless you wanna see empty shelves!
Parker LaHaye: The options are always pretty slim and there's not a lot of help either.
Delio B Alanis Nieto Local Guide: Casi vacia de mercancía. Lugar sucio y abandonado...
A K: Stock more amiibos
Margarette Mattos: Otimo atendimento sempre.Funcionarios muitos educados
Satyam Subrahmanyam: The store was destined to close, might be the reason that the staff was a bit slow.
Juliana Kévia: Excellente
Keng Susumpow: I’m sorry, but this branch was seemingly deserted.
Christopher Dinan: Drive up store pickup located just outside main entrance. Good appliance and electronic selection.
Ashaina Bonafacia: What can I say!
Ronald Lobo Rojas: Pésimo servicio y sin inventario de productos.Sin ganas de atender.Cerrarán la tienda pronto
Hans Solo: My worst shopping experience ever. I got scammed, TWICE in 16 days. I've got a 65" piece of junk Samsung QLED in my room, they swapped the cables on me.Two weeks ago...I'll wrote a more in depth review, I'm too frustrated right now, I want to be fair, I need a clear mind. One thing for sure though, this has been a long 3 weeks.I'm definitely going to be knocking in the right doors, comes Monday. I've been waiting months. This hurts!Just a bunch of thieves. There's a "Marlone" that works there, he's a special piece of work
Nathan Grossi: Amazing Staff helped me get a new phone and get it fully set up and put a screen protector on it for me l. Sad that this location is closing in June
Pyrøhazard Studios: My favorite toy store!!
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Electronics store
3. Best Buy - Watertown
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· 1787 reviews
550 Arsenal St Ste 2, Watertown, MA 02472
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Daya Puls: It's an electronics store. What makes it different is the very helpful staff AND they take recycle.
luis ernesto: Mucha variedad de equipos
Yehonatan Avidan: Very slow and inefficient service
Narjes: Visited this place around the holiday season and it was very busy, and a lot of the products were not available/sold out. The checking out line was too long with more than half an hour wait time. The staff were overworked and very busy with helping out customers. Overall not a bad experience.
Mary Fisher: Knowledge and courtesy
Alex K: Registering for staff to help is pretty lame, seems to miss the mark regarding offering customer service.
J. K.: Large, fairly clean, decent staff.
Haiming Qi: 热情
Kenny rinehart: This best buy made me love technology again
Luke Tsai: I purchased a TV here, and it stopped working within 3 months. best Buy refuses to help, and refers me to the manufacturer. The manufacturer is unresponsive, and best buy refuses to provide any support.
Dan .Theman: For once there were plenty of helpful employees around but unfortunately, BestBuy won't touch Linux
Eli: Experience was fast in an out great customer service I bought a nintendo switch an a couple games they also offer extended warranty which was a plus with a bunch a benefits incase of damage console or controller
Johnny Cato: Good staff - limited supply
Phoebe Cusack: They have forgotten why people shop at stores.I came in to look at multi-cookers because the website said that they had both the ones I was considering in store.When I go there one was on display. The other was not. After much searching the team member found the second one.I asked if he could open it for me so I could compare it to the one on display.He refused. He said I had to buy it first. If I wanted to buy it first I could order it online for $60 less.The reason we bother to go to a store is so we can see and experience the product BEFORE we buy.It seems they have forgotten this. No wonder retail is suffering.
John Thibodeaux: They had what I wanted. With the exception of the big fella working the front door, the most unenthusiastic staff possible.
Zachary Marcou: The majority of employees at this location, including the assistant store manager(s), need some serious coaching. It seems like there is no supervision by upper management, or some kind of disconnect from leadership, to folks on the floor. All of the outstanding employees last a few weeks at this location, and are never seen again. Most (not all) of the existing staff lacks the knowledge to do their jobs, which is on leadership to correct. I've witnessed three separate occasions where the support desk in the center of the store treated folks so poorly that it devolved into a shouting match. Their attitudes are just putrid, and they wander around in packs to perform basic tasks; it's a massive waste of payroll. A lot these behaviors are correctable, but without a concerted effort, this location will continue to lose out on revenue that would otherwise be secured by outstanding customer service. It's a shame that performance isn't audited seemingly at all. I'm not interested in costing anybody their jobs, but am happy to provide additional detail so that staff may be retrained and coached up properly.
Marvin Ardon: Lentitud para atender, el personal es poco amable, pesimo servicio.
mhgaillog: Unhelpful staff. And one (nice) man at the check-out. The line was 5+ people long and there’s Best But employees just hanging out by the exit. What a joke this place is.
Tayo spoonzess: Wish I had more money!
Patrick Gagne: Great selection, but over-priced
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Electronics store
4. Best Buy - Everett
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· 2557 reviews
162 Santilli Hwy, Everett, MA 02149
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Vending machine
5. Zoom Systems - Best Buy - Boston
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· 3 reviews
Boston, MA 02128
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Andy Riffin: Nice Stuff, But at Full Price. So if you need an electronic item you forgot to purchase before your trip, it is probably here in this vending machine!
Kuba Kondrat: OMG so cool
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Electronics store
6. Best Buy - Dedham
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· 1897 reviews
700 Providence Hwy, Dedham, MA 02026
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danny z: The best people working at bestbuy absolutely nothing rough
Gabriel perico: Clean space, lots of different tech. All the staff know about the different items so you can geek out with them about specs and whatnot
Phania LEONE: Magasin électronique
Douglas Were: Easy to locate products
Laura Sierra: Super fast pick up and amazing kind employees. Very patiently answering all of my questions. Kuddos to Nathan from the Samsung galaxy stand💯
DC: Location is smaller than most Best Buy locations I have been in. Inventory was also lower. After being in the computer area for several minutes I left. I had some questions for a store associate but no one was available.
Bostonboyz boyzBoston: Based on gaming selection it's lacking hard slacking please bring back the person that used to handle that.🤦 For the switch there was only like 3 or 4 games.🤨
Hello Google: The store looks modern after store layouts are redesigned. Waiting for customer services may take longer since there are not enough staff on the floor for all departments and less merchandise displayed on the displays. Viewing or looking up produts on line are not always helful. Overall, staff are helpful.
Stef Arreaga: Muy poca variedad de productos. No hay tantas opciones en la tienda. Sugieren comprar en línea.
Lee Ullrich: Didn't have the TV I want it but I was able to get a good substitute same.The newly remodeled store is nice
Xena Rathon: Wasted my time coming here. They have barely anything in comparison to other Best Buys and the few options they do have are probably out of stock anyway.
kiran “Kiran Reddy” Reddy: Simple and easy pick up
Mabel Mabel: Muy bueno
Evelyn Abreu: Had many employees Inside yet no curbside and a long wait inside to pick up.
24 Seven: My kids favorite store now they was screaming at the stuff in here
Michael Karkos: Service here is good.
Cheryl Murphy: The tech fixed my problem with out having to leave my laptop.
CCD St Theresa of Avila: Not welcoming
SrMarie Julie: Very bad experience not willing to help
Chris Casilli: Ordered ahead online and was ready ahead of schedule. Friendly, prompt service.
Joseph Panzner: This place is good for curbside pickup and not much else; every time I select locker pickup, they don’t actually use the locker and I have to go into the store to pickup. At this location, in-store pickup is ALWAYS the most torture-filled experience that will make you walk out the door.Go to Braintree.
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Electronics store
7. Best Buy - Saugus
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· 1827 reviews
1201 Broadway, Saugus, MA 01906
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8. Best Buy - Braintree
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· 1766 reviews
550 Grossman Dr, Braintree, MA 02184
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John T: Bought new laptop... Prices comparable and service was good.
Chris Nolan: I love bestbuy. The people working the returns desk gave me a refund after the window of time expired. Bless
Kevin Partridge: For anything Tech related look online or call the store before you go to see if they have it in stock!
Kyle Agronick: Cool place. Prices have gotten better over the years.
Raj S: If you're not a Computer Savy, Stay away from an Open Box Electronic Products.Recently I bought All in one Desktop from Best Buy Braintree. The website said "Open-Box Certified & Satisfactory". It also said "Any signs of use will not impact performance".Here is what I discovered when I brought the Computer home. The computer was in a regular Cardboard box. It had a label with my name on it, but the Product Detail label was completely for a different computer. Luckily the Computer was the one I wanted. Did not receive any paperwork including Warranty, Registering Computer, Manual or even a Receipt.Technical Part: The Computer Storage was supposed to be for 512 GB. When I turned on the computer, it only showed 265 GB available. (The System Files doesn't use 247 GB's.). The warranty was supposed to be for one year but it was expiring in two months. Had to call the Manufacture & was extended. The Wireless Keyboard/Mouse were supposed to be on a same USB Port but mine is using two different ports and that also different colors of White & Black when the Monitor is Silver.All of this should've been inspected prior. I still don't know what was certified and satisfactory to who! I did not return it, because the price was good and two stars of rating is for that.
Reviewer 51: I purchase an GE refrigerator. Paid for 5 year protection. During these 5 years we had to call them several times to come fix broken parts. The refrigerator ended up leaking and messing up our floor. Best Buy sent our damage claim to Sedgwick. They are horrible! It's been over a year of getting the roundabout and nothing is resolved. I have called Best Buy but they say it's not on them anymore. I have called/emailed over 50 times and nothing is getting resolved Becareful and ask who the protection company is or where they will send your claim of you ever have one. Never accept Sedgwick they are the worst.
Tiyra Rogers: Great place, I just wish people working would be honest and say they are not sure about something or ask someone who does. Had to go back because of wire kit they did not tell me I needed
laurence weatherhead: Awsome
Jun Zeng: shawn over at geek squad was amazing at customer service. time saver and gets the job done. im never going to bestbuy southbay is what i learned today. avoid best buy southbay at all cost they dont service you right. come to best buy braintree!! :)
Wayne Dodds: Ordered online. When I got to the store they had picked the wrong item & didn't have the correct item at that store. Drove from Dorchester to Braintree for nothing. They've lost another customer.
Patricia Bogan: BestBuy charges you 11cents for a plastic bag for your purchases!!! How ridiculous!!! You’d think BestBuy could offer one free to their customers!!
john good family trust: I ordered a computer as well as a computer desk and signed up for their total tech service which was a few hundred dollars I had two separate deliveries one was for the computer setup that went fine but they were supposed to send me the computer desk and then install it put it together but twice now they canceled both appointments I've ordered this almost a month ago I'm still waiting for it I am very unhappy with the service lack of communication I've taken time off to be here for the delivery appointments they have a serious disregard for your time. I would recommend buying any type of desk or appliance at any other store other than Best buy.
Eugene Mar: Definitely the best Best Buy I’ve ever been to. Amazing customer service and super knowledgeable staff. I’ve had the pleasure working with multiple employees here but Jeff and Rajon from the cellular department really stands out.
moha elfo: Very good service and very helpful peaple
Laura Vona: Geek Squad was very helpful. A great place to find and test new technology.
GermanAutoCleaningService 196: I bought a TV at this place for like 349.99 and when I turn it on there's just some guy on the TV staring at me and it won't change back. I couldn't watch The Big Bang Theory now since of this defect and plus I couldn't get a refund!!!!!!Defect image here.
Tina Glover: Customer Service over the top! No waiting to answer my quick question. Friendly staff too!
Melissa (Sweet MomMissa): I wish their in-stock items were more abundant and with better variety, but I love Best Buy, My printer ink is inexpensive, and whether it's a planned visit to buy yet another TV for a kids bedroom, or an unplanned trip to get a new monitor on your lunch break, there's always tons of staff around. Only bummer is they close at 8.
Nate Stafford: Cat destroyed my old TV. Came to this shrine of technology to acquire a new one. Pretty solid establishment
Michelle Hirsch: Staff is very helpful and knowledgeable
Dmitry Kur: Quick and cheap!)
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Electronics store
9. Best Buy - Burlington
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· 2032 reviews
84 Middlesex Turnpike, Burlington, MA 01803
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Mike Assarian: New glasses nice people good service reasonable price what more could you want
Johnathan Demers: I went there to get a new phone charger a few days ago. There was a guy working who really did not want to assist me and it was very obvious. Not only did he not help find what I was looking for, I was also looking for accessories but left because he made me feel very uncomfortable.
Dani D.: The service was great here but unfortunately the store seemed very empty there wasn't alot in stocks. We ended up circling the store and leaving within 15 minutes.
Kaycee Corwin: Helpful and friendly. Well stocked.
Katya Maiser: Good spot for necessary electronics. Limited stock but I was able to find something that solved my problem.
lale wharton: The guy that fixed my original wiring was awesome
George Price: Needed computer assistance. Made appointment, arrived at proper time and was immediately served. Go Geek Squad.
Cameron Salamone: 💯
Grace Fu: It is a big store, really close to Burlington Mall and I like the clean floor and various products in the store. The staff are nice, I returned my order from the website and switch to another product. There is a 15% restocking fee applied which I don’t know before.
Γιώργος Βουρδάκης: Άδειο
Rodolfo Archbold: Good and timely service . We had great help and found what we needed
Pavlik Mintz: Web site indicated an item was in stock. On arrival, staff indicated the item was out of stock. Staff took an order. Two days later web site still shows in stock, but order status says delivery to store could take a week. Cancelled order.
William Heffner: Store was in poor shape, generally. Displays were old/poorly functioning/inadequate, but the staff were nice and attentive. Might have bought a thing, if the display was working well enough for me to check it out properly.
Dan Caulfield: This place is always easy to shop at, I've gotten generations of electronics here and the folks here are always helpful.
classic huang: 店員熱情很棒，幫忙找東西
James Krikor: I was in the market for a Samsung watch and had my eyes on a galaxy watch 4 classic, so I went down the street to purchase one. I talked to the gentleman about it, and he recommended the new 5 pro. The battery life is a huge improvement from the last generation and advised me to go for the newer model. So I did, and I am a big fan of it! I never wear watches in general, but I think I am accustomed to it now.
Lisa Marcum: Used to hate having to go to Best Buy. You could NEVER find an employee to help you or had the time to answer questions. And I'm just not super tech savvy, so I found that incredibly frustrating. I understand somewhat when it's crazy busy mind you. But it was impossible to find an employee to help under any circumstances ever. For years it was like that at most locations, in my experience. But I have to say, the last several times I've been to this store in the last year or so it has been so much better overall. Especially when it's not too busy. Most of the employees, even the younger ones here are very helpful, easy to communicate with and best of all, available! What a relief. I used to be so stressed out just walking up to the store from the parking lot. It was that horribly frustrating. Next time I need to go there I can be more relaxed and have a more pleasant experience in general. A pretty great group of guys working there now. 👊Definitely recommend.
Deep Pilled: Very nice and chill staff. I had a good experience. Thank you.
Andrew Pasquariello: Had what I needed right there no waiting perfect
Olga Pekalska: Great location and amazing store layout. Staff is very approachable, knowledgeable, helpful and courteous.
Brandie Hughes: I came into Best Buy in search of a new battery for my car starter. Unfortunately they were all out, but the employee looked out back and all around just to see if it was in stock. Unfortunately it wasn't, but we ordered it online. The employee that helped me was great! He genuinely cared and made the experience easy. Thank you so much!
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Electronics store
10. Best Buy - Framingham
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· 1455 reviews
1 Worcester Rd, Framingham, MA 01701
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11. Best Buy - Danvers
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· 1474 reviews
230 Independence Way, Danvers, MA 01923
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