Best Bmw Dealers Boston Near Me

Ediones Gomes Sampaio: Good morning,This email is for Boston MA store -US 1168 Commonwealth Ave, Boston, MA 02134I bought a BMW X6 2023 as per VIN in emailinitially to sell the car the salesman told me that this car had a heater on the steering wheel and after he sold it he said he didn't have it, I asked about the spare tire he said that this car didn't have it and that in case the tire flat it had a liquid inside that didn't it let the tire go flat, so I asked if there was a pump to calibrate the tires because I had seen that there was one but he said no and today is the 5/8/2023 my tire is flat and air is coming out, see attached video. so i messaged him and then he said he no longer works at this store, i need these things resolved, this salesman sold lies and then he no longer works at this dealershipAnd I insured the wheels and tires too.

Saadia Bryant: Abdou was a pleasure to work with. He made the buying experience easy.

Steven Karas: I’ve owned a lot of cars and dealt with a lot of dealerships. Without question, this is the best service dept ever. Matt Crappe, Director of Service, is knowledgeable, smart, and understands what clients need! Nick Lagas is a great sales person - he listens and understands. And GM Melissa Steffy has it all running like a perfectly tuned machine. No hesitation in fully recommending Herb Chambers BMW of Boston!

H C: Sheraz is the best! He has been easy to work with. He is patient, listens to your needs and gives you his honest opinion. I also dealt with David Torres on finalizing the paperwork. He was like Sheraz, super easy to work with. Both Sheraz and David made things go smoothly on my car purchase. I strongly recommend Sheraz to anyone who is looking for a car.

Michael Goulde: I made an online appointment for one-year service on my 2023 BMW M550i. I was told the service would take about an hour. I called back a few days later and asked about getting a state inspection. They said the service would take about an hour and a half. I brought the car in and the service advisor said the service would take about two hours. After three hours, I told them to forget the car wash and give me the car. That's when I found out they didn't do the inspection I asked for! If I had known it was going to take 3 hours I would have dropped the car off and gone home. Instead, I sat in the waiting room for three hours! With no updates after the original estimate of two hours had passed. It seems to me that the person I spoke to on the phone and the Service Advisor were on different planets. I don't think the Service Advisor had any idea why I brought my car in. Geez!

Jose Rafael Gutierrez: Herb Chambers was very responsive. They helped me order the prefect electric vehicle for me. All the the paperwork was done online and pickup was very fast.

Ed g: Amazing service queck dilevery great job

Cici Z: I want to give 10 star for Michael.We just purchased a new X1,Michael helped us build up the car we like, gave us a lot of advice to solve the problem. He is a really nice and patient guy, don’t hesitate to make appointment with him because you won’t regret it ！

Drum von Krebs: Friendly service and easy experience test driving different models before making a purchase. Nick Lagas was a great client advisor and David Torres in the business office was very helpful in finalizing the purchase. Definitely recommend checking out this dealership if you are interested in a BMW and you live in the Greater Boston area.

Barry Brown: Nick is thoroughly knowledgeable, wonderful to work with - always available for questions and concerns.

lauren tersaga: I’ve done two deals with Ahmed in the last 2.5 years. He’s personable and professional, and so stress-free to work with. The team at Herb Chambers BMW respected my wants and needs, and my budget and was able to get me into cars I’ve been ecstatic with both times! I’ll be returning. 🙂 thank you!

randi herrera: Artiom was great. From the moment I walked in to the moment I drove out with the car. Constant communication, knowledgeable about the car, everything was smooth.Thank you Art for such a smooth car buying process

Shannon McIntosh: put a deposit down on a car and was told later that day that it already sold and the sales rep didn’t know when he sold it to me

Debra McQuaide: I had a fantastic buying experience from the moment I walked into the dealership. I was greeted by several people and then was handed off to sales person Michael Semedo, who worked very hard and efficiently and the next day I drove away with the car of my dreams. The sales process was very easy because Michael and everyone I dealt with was very organized and professional. I highly recommend buying a car from Herb Chambers BMW of Boston!

Onur Ozdemir: I was pretty happy with my sales experience here. Abdou did a great job securing a production slot for me to customize my order. He was direct and easy to work with.

Taller Vision: One of the best locations and service I’ve experienced. I had an couple of bmw’s and by far I love this location and the host was extremely knowledgeable and friendly and by far beyond beautiful

Kevin Dong: I recently purchased 330i as my first BMW vehicle as well as being the first-time buyer and kudos to Manos Gregoriades for seamless customer experience! I was quite nervous at first but he always make sure what I wanted without hassle and answered every questions I asked. If you are looking for a BMW or even luxury cars they have in inventory, this is the place you should stop by! Wish Google offers 10 out of 5 stars!

frank hoffman: New car Sales manager yelled at me, told me I was a cheap fu….. and to go buy car somewhere else. Then I went to a leasing company who got the car I was looking to lease and leased me the car for $400 less a month for the same term with half the money down. I hate leaving bad reviews but this behavior was uncalled for.

Shawn Harris: Kevin was a great help throughout the entire car buying process.

Bryan K: Found a 2013 Toyota Highlander XLE AWD with 50k miles for sale on CarGurus. The only reason we entertained coming to look at it was it was priced right at 100k miles below industry standard for the model year. We drove 3 hours up from to Boston from CT to look at it after doing a video chat with the salesman Steve. We had some back and forth on the price, after showing them two independent sources that their asking price was overpriced, they came down. We went up to look at it, first thing we did was a test drive. Steve took us on a very long test drive as I wanted to drive it to check for mechanical functionality but my wife wanted to drive it also as it was going to be her vehicle. When we got back to the dealership and I started my in-person inspection of the vehicle, I found some issues that should have been noted and corrected by the mechanics that do their "170 point safety inspection". Steve was adamant that Herb Chambers BMW will spend whatever necessary to fix the issues I found to my satisfaction, however the issues I did find were only the surface of some underlying problems that could surface 6 months down the road which would then become my problem. Steve was great, very professional, very personable, really did put some time and effort into this sale and I felt bad about walking away from the deal. I did get my $1,000 deposit back in a timely manner. I would have given this 5 stars even though I didn't buy the vehicle, if it weren't for the serious issues I found with the vehicle that should have been corrected before I wasted 10 hours of my day, on a Sunday, arranging a babysitter for our two young children when daycare centers aren't open on Sundays, getting the bank check, insurance binder, etc.Thank you Steve. And thank you Herb Chambers for a professional encounter. I would recommend you give them a chance to earn your business. I would have bought a vehicle here if they had another Highlander.

Christopher Cimerol: BMW Norwood did the expected work to my car however they did not wash it as they have always done in the past. May sound petty but very disappointing as my car has always been cleaned after service.

Bob DeRoche: BMW of Norwood Team made my auto purchase easy and seamless. Would definitely recommend this dealership

gaby douyon: Love the place and my advisor is very goo

Alex Silva: I was very frustrated with my visit past Saturday, I had my appointment for my “Emission Inspection” and sticker, it took 4 hours to complete the service and I received my car without the sticker!!!!This is my second visit, on the first one, after waiting for about 3 hours for the maintenance appointment, and the change out of a exhausted pipe tip, that came incorrectly (that are 2 each one came on different model).I’m not looking forward the next visit!!!

Carla DeRuisseau: It's always q pleasant when I come to BMW in Norwood. The coffee area it's so clean, lot of yummy stuff. They do amazing job and everyone it's so nice.

Brian K Walsh: First class treatment from my initial contact to set up a test drive. Super easy process for my trade and financing. In and out in 3 hours and left with the car! Josue and Junior are welcoming, professional and personable. This was a no nonsense experience. I look forward to a great relationship with my friends at Norwood BMW.Back again for service in May ‘23. Once again top notch. Teresa was great !

Zorely de la Rosa: Always the best experience coming into this location. The staff is so accommodating and welcoming, no matter the task.

Alex Fomin: Great team and service!

Iglesia De Jesucristo Palabra Miel: Lugar Limpio,Personal muy Amable,Pero No tienen mucha disponibilidad de loaner cars

Douglas Koch: Excellent service from Leanne

Remi Quezada: Great service

David Slayter: Fabien my salesman and Tom the General Sales Mananger made this an easy transaction. Car was nicely detailed, full tank of fuel and sticker/plates were done! Great place to buy your next car!

Barry Hurst: Very nice experience as it always is. Teresa did an excellent job of keeping me posted on what was going on at all times. I’ll be back.

Paul McCrohan: After going to a few dealers looking for the right car. We were nervous to come here not wanting to waste our time driving pretty far away. But Sarah Elsmore went through every detail we could without showing up making sure we would actually get the deal advertised on the website. Upon arriving the 2017 ford escape was just as nice as in the pictures. Fabien Nguyen showed us the car and helped get all the paper work started for a great smooth process. Helping us hit the number we wanted including with a warranty on a used car. And hitting there advertised prices on the dot. Great honest and open experience at BMW of Norwood if they have what you’re looking for is absolutely go there.

Chris Yeomans: I had a great car buying expert at BMW Norwood. I was treated by a super friendly receptionist. Roger was the perfect salesperson, both knowledge and friendly. Upon purchase, Paul was so kind and patient while he explained the fine details of the car. I had a great experience overall!

Jill Adams: Teresa is extremely accommodating & scheduled my service appointment for the exact time I asked for. I didn't have to wait more than a day for routine service & a registration sticker. 😊

T S J: I went for a 1st oil change of a relatively new BMW. The service was easy to schedule, the appointment (oil change) went very smoothly, received a quick video of vehicle inspection (no problems). The service took less time than I had expected (only 1h). The place is professionally run, the facility is clean, spacious with amenities if you are waiting. While it's a bit further than other dealers from where I live, I am likely bringing my car there again.

Sandy Gonzalez: Happy with the result ,great comunication between time of the repair..

Dyana Bogdan: Excellent service - love my car!!

Michael Goldbaum: Roger was extremely helpful, respectful, knowledgeable, and took us seriously as young professionals.My wife and I were ignored and not taken seriously at other BMW dealerships. (Boston/Allston)BMW of Norwood was the complete opposite experience. Very energetic and willing to help in the car buying process. We felt cared for and prioritized.We transitioned from a Lexus and knew little to nothing about BMWs. In asking about the M5 Roger let us know that an M550i had the same benefits, but was more suited for daily driving, and hazardous conditions.We are very happy with our purchase and the level of service and commitment. If you plan on buying a BMW I would definitely suggest BMW of Norwood and Roger, specifically.

Antoinette -Toni Evangelista: I needed a car battery installed.....I had an appointment in one day and they were able to get me going in a couple of hours. Great service!!

Princewill Dimgba: Very professional, knowledgeable and helpful

Deakins Keith: The dealership charge you $199 for checking your alignment status even though they aren’t able to fully complete the alignment job due to some parts issue. You are wasting time and your money merely for understanding the problem rather than getting actual effort itself. In my point of view , if the technician unable to do the alignment job completely no matter what, then they shouldn’t charge anything from the customer because after their help your vehicle is still tilting both side like before.

Louis Coiro: I went in for service which included an oil change, replacing a light and to have a recall completed. I had received a $100.00 gift card from Herb Chambers in the mail which I appreciated. The service manager said that the car was also due for a vehicle check service. He told me this entailed a detailed look at all components, checking all fluids and that this was a very through and extensive look at the vehicle. My car has 143000 miles on it so I thought this would be a good idea. Within 10 minutes of the car service starting I received a 30 second video regarding the vehicle check services performed which cost $249.95. I felt this was a waist of money as it was not as complete as what was told it would be.

Michael Fejes: Thank you so much Jose and Amiel for excellent service, top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely recommend them to anyone I know.

Gail Taibbi: Quick, professional and friendly. I will be back to this dealership again. Much better than the Peabody location!

Sory DeOliveira: I've had my car serviced here several times, and overall it's been the best experience I've had at any BMW dealership... or really, any dealership. I've worked with Amiel.. I highly recommend this dealership over any other in the area.

Chloe Miller: I went in for an oil change and was in an out within an hour an everyone on the staff was very polite highly recommended and they washed my car for me which was great

Gino Ramasci: Great overall experience at this dealership, Zain made the buying process smooth and easy

Ben De Luca: sends pointless spam! please stop!

Symin C: Got updated with updated quotes, explanatory video of inspection, good parts/labor ratio, and done when promised. Thanks!

William Mydlowski: Zain my salesman and Nick the sales manager were a joy to work with!! They really did help me buy my preowned 2014 lexus es 350. They went over and above to make sure i was satisfied!!

Kevin Galvin: Fantastic experience. Start to finish Zain made the process simple and easy. Drove the car to my office to show it to me. Above and beyond.

Lori Smith: It was a pleasure working with Amer. We very much enjoyed our experience and are thrilled with our purchase.

Christopher: I would recommend this dealer to a friend. My salesmen dropped the car off in my town and made all of the arrangements. I would definitely go back.

Janet Pumphrey: I can't say enough good things about BMW of Medford and salesman Mychael Deafonseca. He made everything so easy. I LOVE my new BMW!

Leena Pen: Review was long over due but customers should beware and ask ALL questions before coming to this location. Upon arriving, everyone from front desk to service were pleasant. It was until the service was actually being done that problems occurred.Pre paid and ordered one xenon light costing $390.89. They never contacted me to let me know my part came in. I was told it would be 1-2 hours to install but when arriving to my appointment I was now told 4-6 hours or by EOD. Mind you its about $100/hr for labor.After drop off, got a phone call 15 mins later to inform me that my bumper had to be removed in order to install this light which is an extra cost on top of the 4-6 hour labor cost. Sounded fishy to me so I contacted Tully BMW in Nashua (Where I usually do service) and they actually laughed and said "so every time your light needs replacement it's gonna cost over $700? this isn't a Ferrari."After going back and forth with BMW medford I knew they were agitated and wanted my car out of there. I eventually got another phone call within the next 25 mins letting me know my car was ready for pick up. Final total for labor was $170. (I have all my receipts) Much better than the $400 they wanted to pocket me for.I come from a family of BMW's, 4 series, two 5's, and 7. I will be sticking to Tully BMW in Nashua after this headache.

Rane Harrison: I've had my car serviced here several times, and overall it's been the best experience I've had at any BMW dealership... or really, any dealership. I've worked with Amiel and Yean and both are great. I highly recommend this dealership over any other in the area.

Fanny Melo: Very nice service thanks

josh t: Amer was excellent in forming a mutual bond in my experience buying a car here. He was able to relate with me on multiple levels which further solidified my choice in the car I was looking at. I will return here to purchase a car next time I do get one (or even trade in!). John was also spectacular, I’ve never completed paperwork so quick for a car, he was able to get me all squared away in less than 30 minutes! I love the staff here and the positive experience I’ve had with herb chambers, coming all the way from NYC and VA, I can tell you that this is an astonishing dealership.

ALEX Bien: Install $5 Champion sparkplugs with their $175 plug service. Overpriced, under deliver.

Raja Sayegh: Outstanding service and communication

Karen Laverty: Great customer service by Mark and the team!!!

Christopher Miller: Outstanding flexibility and customer service.

Brooks Goddard: My most recent experience with the Herb Chambers’sMini-Cooper service department on Commonwealth Avenue in Brighton was as successful as my previous experiences. I arrived in a sputtering 2014 Countryman and was attended to right away. Mark Ravin processed the car and told me 30 minutes later what the matter was and that 2-3 hours would be needed for repairs. I took advantage of the comfortable lounge and the proximity to Clear Flour Bakery to pass the time. I purchased this car used in 2015, and it has served me very well ever since. We always go to Herb Chambers and its representative Mark Ravin when our car needs service.

carlos luque: Julio was a great sales man!!! Who guide me during all the process! Thank you Julio

Trudy Riley: Sam was fabulous and beyond helpful at mini dealership….

Gheed Itani: I have wanted a mini for a long time and now I am driving one! I love it. Samuel Hesketh-Tutton, our sales advisor, was extremely helpful and answered all my questions.

Susan Welch: From beginning to end the service was great. I called to set up an appointment and get a loaner car. I only had to wait two days for the appointment and they even accommodated me by letting me drop off my car at 5:00 the day before and picked up the loaner. They did a great job on the car and keeping me informed. The car was returned nicely cleaned in and out.

Frank Gagliano: Clean and welcoming dealership and service area. Friendly service from everyone we met with. Great overall experience

Hector Colon: Excellent service

Karen Graham: As always excellent attention,great service and Mark is very professional with an incredible knowledge of my Mini .., and by the way that has been ever since Our first Mini sincerely JJG.

WILLIAM QUIGLEY: Rodrigo Moreno was very helpful and professional. Thanks so much!

Megan Roth: Our 2013 Mini Hardtop was facing some major repairs in the coming months so we did a trade-in with David. Really appreciated how David worked with us to find a new car that was in our budget and had the features we wanted. Our whole experience was wonderful and easy, from the initial visit to working with the finance department. We’ve been customers of Mini Boston for many years and there’s a reason we keep coming back! Highly recommend.

Penny Lennox: They always take such good care of me and my car. Everyone who works there is so friendly.

Ilhan Gundogan: Mark was as usual was very customer focused. Worked with me on tire replacement options and competitive pricing with other suppliers.

Chiara Spain: Mark was phenomenal! Went above and beyond to help and give me info about my car.

Chris Clarke: Mark Ravin is the best SA. I would absolutely recommend Herb Chambers Mini service to anyone with a Mini.

Jim Berkman: David Lopez was a great sales support as I checked out a 2019 Countryman hybrid that we ended up buying happily!

John Hugo: They charged me 500 fee to diagnose what was wrong with my car. I paid almost $700.00. An hour after picking up my car it broke down again. Spent 8 hours waiting for AAA.

Sharon: We just did a car sale with Bryan. We had never met him before just talked with him over the phone and on social media chat. He was very honest and provided us with all the information we needed from him to make the transaction go smoothly.Very honest. Would definitely do business with Bryan again.

Brian Palmer: Really knowledgeable and friendly. They regularly service my X3.

Paul Michael Freitas: Been going to this shop for years they are always thorough, fast and honest. If you have an out of warranty BMW this is the place to go.

Matthew Griswold: Experienced professional experience at a fair price.

Joe C: I’ve been coming here for a few years. David takes care of my car. I recommend for anyone who wants good service and doesn’t want to get scammed by a bmw stealership.

Dale Bertrand: Dave is a wizard. He fixed my stuck window and figured out why I had to keep adding oil. Amazing! 10x better than going to the dealership.

David Cronin: I've been bringing my 2011 3-series BMW to David and Kyle since it came off warranty many years ago. They always complete my requested repairs on time and at a reasonable price, which is much lower than what the dealership would charge. David explains everything in detail and provides options for repair before going ahead with the job. Their communication, friendliness, and competence are second to none. I have recommended these guys to everyone I know that owns a BMW.

Ani Pulake: Great place to take your BMW for service.

Mariah Fadjo: I recently needed a lot done to my car and David and the shop managed to get it all done plus more at a great price. The work done was amazing, service was outstanding and I can say I will definitely be bringing my car back for future work. Would definitely recommend!

joseph mcgivern: Posted my vehicle for sale and was contacted by Bryan Steele. He was very professional. I’m always skeptical of internet contacts; Bryan provided documentation of his validity and followed through with the transaction. He paid a fair price and picked up the vehicle at my house. Very safe sale with no pressure.

Dan F: Bryan Steele facilitated the purchase of a vehicle I had posted online. My asking price was met, all paperwork was handled quickly without issue, and the vehicle was picked up directly from my house. Wish everything in life was that easy. Actually, I was surprised at how smoothly it all worked out, but there was no catch. Bryan was extremely professional, friendly, and knowledgeable throughout the process.

Rollan Shnayderman: Very good people.. They know what they are doing when it comes BMW cars.. 👍

Curtis Price: I have been working remotely over the past 2+ years and my BMW has been parked in front of my house more than it has been out on the road. David did a thorough inspection of the car and found some things that needed repair beyond the routine maintenance job. Car is running smoothly now, and it’s motivated me to get it out on the road more and enjoy the ride. David is the best, I wouldn’t take my car anywhere else. Thanks again guys!!Curtis

Ben Z: David and Kyle are great. Been using them for 10+ years and they are always courteous, honest, fair, and timely. They know these cars inside and out and I trust them.

Alex Darcy: Great service. David explained what was done in great detail and was thorough throughout the process. Quality service. No complaints.Both David and Kyle had my best interest in the process and they worked with my insurance to cover the items under warranty to get me on the road again. Can't say enough good things about this business.

Ross Reale: These guys are knowledgeable and great. They don’t try to push any services on you that aren’t needed and they really know what they are doing. I like how they make it a point to use quality parts and they will answer every question you have. Feels good bringing your car to someone you know will do only what’s best for your vehicle. Wouldn’t bring my car anywhere else.

Douglas Beck: Expertise, On-time, Fair and Transparent... ALL IN ONE PLACE. I have lived all over the country, and owned dozens of vehicles. David and his team are the best I've found - period.

michael dubry: These guys seriously know what they’re doing when it comes to working on BMW’s and have every little tool needed to do any job. It’s hard to find a good trustworthy shop but this is by far the best shop i’ve ever had my car brought to.

Corey King: This shop is top quality. They were able to troubleshoot a very complicated issue on my daughters X5. They spend the time to go over the issues and do not treat you like you are clueless like a dealership.

Brian Conroy: Wouldn’t go anywhere else. Prompt and honest.

susan koen: My new ( new to me) BMW 4 series coupe, incidentally, not purchased at BMW of Peabody but another BMW dealership, developed an acute problem around 4pm Friday afternoon. I brought it to BMW of Peabody and was helped by Matt H. Service Advisor, despite the late in the day hour, he was able to have my car evaluated quickly. Matt was professional and efficient, Thank you Matt! Also, many thanks to the technician that evaluated my car and diagnosed the problem; thank you for taking the time to look at my car ( tho not good news) I appreciate you too!

Dawn Ferreira: I’m not feeling the love from BMW. I just purchased a pre-owned BMW and was scheduled to pick it up yesterday, but was told the inspection sticker station ran out of paper, so we rescheduled for today. We arrived to find out that our car failed the inspection, so we would have to come back next week to get it taken care of. The car was pulled up and we were given help connecting our phones to the car and that was it. No apologies for the inconvenience, just “it happens all the time” because of the computer system updates. congrats on the new car, thank you for your business…nothing. We got in the car and noticed the engine light was in. We called the sales person and he was off site, so our call went to voicemail. We tried to find someone to help, but nobody was available. So frustrating! We thought the issue might be related to the sticker issue and decided to head out. As we were driving we also noticed a crack in the windshield. Ugh! The sales person called up back and recommended bringing it back to be serviced and they would give us a loaner. Talk about a huge let down on the delivery of my new car. Who delivers a car to a customer with no sticker and the engine light on?? Does anyone double check for these things? We returned to the dealership and directed to the car loaner desk. Again, no apologies, no assurance that we will make this right..just wait here for a loaner. We finally get the loaner and leave the dealership 2 HOURS after our initial arrival. I was so excited for today, to pick up my new car. I’m now sitting in the loaner as I write this review. At this point I feel like a number, something to push through to hit the month end numbers. The most impersonal car purchase of my life (this is our 4th BMW purchase). This experience has soured me so much they I’m not even sure I still want the car. My recommendation to anyone looking for a pre-owner BMW is to look elsewhere and don’t shop at the end of the month/quarter. Most employees that we spoke with were exhausted and just exhausted. Could be short handed, which I could understand, but the lack of curtesy is what I’m most upset about. I feel like nobody really cared about my purchasing experience.

Kenny Nguyen: Nick K was very knowledgeable, and handled my 2022 BMW 330i purchase with professionalism and integrity. I am completely satisfied with BMW of Peabody and their exceptional customer service. I will gladly be going back for my next BMW and so forth. I also love their service department! Matt H, Greg S and Richard F are the best at taking care of my 330i over at 114.

Bradford Leonard: Professional and warm. BMW Peabody is in a class of its own from start to finish. I absolutely love my vehicle.

Ryan L: (This review review is specifically for the service center on Centennial drive.)If you're looking for an ethical, professional, and communicative dealer look no further. BMW of Peabody gave me one of the best experiences I've ever had with a dealership. Alex took incredible care in explaining complex issues to me succinctly and promptly responding to my queries. Most importantly, I was never left wondering "what's going on with my car?" while it was in their possession. I will go out of my way to give them my business in the future.

malaz: I’m a returning customer but this time I had nothing short of a horrible miserable experience buying a $60k carCommunication was offCar isn’t ready with so many issuesPrice, I was overcharged accidentally and I’m still waiting for my refund three weeks later!Nothing was on point everything was bad and offWill not be returning definitely

giovanni burgos: I just want to thank BMW of Peabody and my project specialist Jeffrey Benoit and the team for giving me such an excellent experience shopping for my new BMW 330i I definitely strongly recommend this dealership on your next purchase on a brand new or certified BMW once again thank you so much BMW Peabody for your hard work

Naveen Rajan: Second car I’ve bought from this dealership, specifically Jeff Benoit. Incredibly helpful and will tell you if something isn’t a good fit or might be a headache down the road. Rest of the staff is great as well. Will go back even though it’s an hour away.

Mark Nalesnik: Jeff was great to deal with. Super easy process even delivered it to us up in New Hampshire. Will only buy from him

Hasan Syed: They made the process of ordering and buying my new M3 very smooth despite the long waits nationwide. I got my car in less than half the expected time. Jeff Benoit was great.

L C: Worst customer service I’ve ever experienced. Seems like this location’s focus is selling cars rather than service. I accidentally scheduled repair of my cracked windshield at this location rather than the service center I love on centennial drive. I was handed loaner keys and basically told to find the car myself outside in a sea of bmws. When I returned and paid, I was told they could not find my keys. Finally bringing my car out, I asked if I could remove the tape from the windshield and the guy said I think you leave it on for 24 hours and maybe don’t open your windows too but you should ask your advisor. I walked inside to ask my advisor and him and another advisor were saying different things. 24 hours or 48 hours. Working in healthcare and knowing nothing about cars, I had to google my own answers. Very disappointed in this location. I truly thought Ashton Kutcher was going to come out and say I was being punked. One star for finding my keys. Go elsewhere for any service.

Bill Atherton: Loaner car available if needed however ended up not leaving for service; turns out my car not being able to shift from N to D in a carwash is a "safety feature" to keep you from slipping into drive and bumping into someone. Stupid. But the people are always great, and my work, if any, is covered by a(n) (expensive) warranty. Work is done quickly and efficiently and they give the car a wash after service. Great service shop. They have a nice little Cafe (with a TV) in waiting area where you can get coffee, tea and cookies or muffins.

Diana Carolina Correa Muñoz: Worst service ever. They are not honest with the customer. All they care about is selling.

Don T: Excellent dealership.

Tony Fanale: I was told it would be 2 days to diagnose/ repair my carNo loaners available. Unacceptabke.

tsgtezzy: Purchased an X6 M Comp here last week. Started everything online with David. I’ve never bought a vehicle with such ease. Did mostly everything online, came in and met the sales person Ray and sales manager Rick. Everyone was awesome and welcoming. Super easy to work with. This is one of the biggest vehicle purchases I’ve ever made. They made it effortless. Smooth process. I drove about an hour to get to this dealership. I bought my last BMW closer to home near Boston but, they were “too busy” with “other customers” to help me out. It worked out for me in the end. Glad I came here. I appreciate it so much. I’m truly happy. This is my best car buying experience yet and I hope to do business with you again. Well worth the trip!

Glaucia McKinney: I had a wonderful experience purchasing my new car at BMW oh Peabody! The sales person, Luis Mendez was extremely knowledgeable and helpful. Everyone was so friendly and helpful. Beautiful and clean facility. It was a very smooth process. I had to drive 1 hour to get there, but it was so worth it!

Iatjr: Tire was fixed Very professional

Sarah Y: We had a great experience buying a used 2020 5 series from Ray. He was helpful, did not add pressure and made the process go quick and smoothly for us!

Kay M: Hit or miss with customer service. Usually friendly & helpful for the most part.

Pia Macan: Excellent care by Elijah!He’s very professional and attentive.

yianni laskos: Great job in a timely manner thank you!!

Vincent Cuccaro: Andrew is very hlpful and he really takes the word SERVICE very seriously. He is very helpful and is very customer conscious. I am very happy with his service because he really cares about his clients.

solomon adeleke: Great service, poor refreshments. I've been to other BMW dealerships and their refreshment is very considerably consider the hours spent while your car is being service. This center needs to do better.

Justin Yu: This is the second time I’ve taken my vehicle in for service and they have messed up something. First time they spilled oil during an oil change. To make up for it they gave me a free complimentary detail. Brought in the car for the detail and they damage the driver door ambient lights causing a bright spot and broke my front plate cover. Not bring in my vehicle here for service anymore.

Dr. Altschul: The most courteous and swift service, done perfectly the first time! Shout out to "Nick" in parts for helping me out with a really tricky order. He was exemplary! Even the sales associate, "Greg D.", said hi and helped to make the appointment run so smoothly. Just a nice guy...I bought the car from him in November 2022 and it's just 5 months later for a routine tire changeover. How many sales people actually care after you drive off the lot until ready to buy again? Greg is a true BMW enthusiast and gentleman. I will only do business with SOUTH SHORE BMW.

JeanEllen Erving: Xavier was excellentat South Shore BMWHe kept me updatedMy car inspection dud not take long

Israel Alvarez: Helpful and accommodating, even given my 20-year old BMW

BRANDON SMITH: Easy service!

gus toreno: The human element continues to be excellent. . The only problem i had was that they used to send same vehicle or better when you got a loaner, and now (i did not know that) they send X1. I have a problem with my legs and it was very difficult to get in and out on the X1 (i drive an X3). So i had to say no to changing the tires so i could get my car sooner.My service advisor and the gentleman that brought the car were both awesomeThank you very much!!!

TLaw: As always the best experience ever!! Meticulous care to detail and super fast service! I’d never go anywhere else!!

John D: Got an appt for service at the last minute. As always, it was a most pleasant and efficient visit!!👍👍👍

Colleen Anderson: Awesome job Daniel

Obrian Brown: I have to buy a engine for my car because of poor communication by service representative

Bassirou Thioune: Very good costumer service

instyle wireless: first of all, I was very disappointed with the service, because I was charged almost $400 dollars for something they couldn't figure out what was wrong with the car and I'm still waiting for the diagnostics of the vehicle from Javier. I called him six hours ago and still no call back from him .I will never return to South Shore BMW and I will share my experience with EVERYONE .!!!!!!!

Jackie Principe: I was really pleased with the service—The speed, the staff, and mostly the cost. Matt, my service person, really explained everything well and made helpful recommendations. He surprisingly saved me money by telling me what I really could hold off on and what I may not need if I plan to sell my older model in the next year.

Douglas Buckley: Greg is always exceptional to work with regarding leasing cars!Dan Lattin provided the best service advisor experience today!

Noelle Laufer: Great service department. Enjoyed a lovely espresso while I waited.

Mollie Doyle: Awesome!