Best Burberry Boston Near Me

Ling: 服务态度亲切友好，提供了很多穿搭上的建议，很喜欢。

Katrina Tantoco Kopcha: Very helpful staff. Shout out to Jessica Chen for helping me with an exchange with an item I purchased online that didn't quite fit right in person. She gave me good alternatives.

V Vel: Jessica was very helpful 👏

Tran Bac: Lần này tiếc là đi ra tay không

Christine Rader: Friendly staff and they understood my aesthetic and helped me in selecting the right everyday bag. Ask for Christian! The rest of the staff was great too.

alfonso Romano: Great service by Valerie and the whole team…attentive without being pushy. Highly recommend!

Spencer Tsai: Good

Marco Estevam: Great selection and staff. They had a pair of sneakers I couldn't find for quite a while.

curtis rasmussen: Workers dont know how to do their job drive 2 hours to get a pair of sweatpants for $700 and they forgot to take security tag off and wont even comp me for my time or inconveniences highly recommend not going to this Burberry store

Zohura Begum: lovely place to shop, very welcoming stuff.

Tom Wu: Phenomenal level of service and never any pressure from the staff. Best luxury shopping experience every time.

Amal Mohamed: LOVE ❤️My friend Sara in Burberry store helped me in choosing this bag , stunning 🤩Please always ask about SARA WILSON 💕

Yoshi Jbzy: Not a lot to pick from! Employees are kind of unfriendly! Got a very cold vibe in the store!

Jonathan Rodriguez: New display installed by accurate graphics.

John Moore: The service was excellent!!! All smiles and inviting, all while providing a safe shopping environment..

Patricia Shaaban Michaud: Cool

Elizabeth Becker: Very pleasant shopping experience. The staff was so delightfully helpful. Unfortunately I couldn’t find the item I was looking for but it is definitely a store I’ll be coming back to.

John Goguen: Shary and Lauren were both so helpful, polite, and intelligent. The jacket I wanted was only available online, so they had me try on multiple jackets to make sure I could figure out the right size. The jacket got shipped extremely quickly and there were no issues picking it up. On top of the great costumer service they all have a wide variety of timeless pieces in both men’s and women’s. If you are looking for designer clothes in or around the Boston area I don’t think there’s a place that will top Burberry Copley.JQ

Aakash Vadalia: Angel was delightful and helped me pick out a great jacket

D: Helpful staff, very courteous! Love the visual and store cleanliness! Great place to go and shop!

KIM HOY: Staff has no idea what they are doing! Came in for a simple return. Had all items and recipes yet they still managed to return the funds on the wrong card! How?! Blamed POS system for it taking over an hour to process transaction, something about "communications". Then once I noticed and spoke with them about the funds being returned to the wrong card now I have to wait for Michael the store manager to call me back to resolve the issue that should of never happened in the first place! Keep it simple if going here, know what you want and hope you don't ever have to return or exchange.

Vlad R: The most unprofessional experience I’ve ever had at the Burberry store. All the two women at the store were very unpleasant! Nicole the general manager should be fired. A person like this should not work at a luxury clothing store especially at BurberryThey refused to accept my shoes for exchange because they had a little dust. I only tried them at home and never took them outside. They are just like they were at the store when I bought them.

Anthony: A pleasant upscale luxury store

David Chapin: Overpriced merchandise every one with a logo or signature plaid. Excellent customer service.

Oladapo Yeku: Great store. Very friendly, courteous and professional service.

Tran Bac: Thích đồ hãng này

Sam Medalie: Greatest

Joe Garcia: Great store, ask for Michael, great service!

Scott Humphrey: The experience of this store is unlike any other luxury store in the boston area. This stems from the design of the store, there are 5 floors. The ground floor has scarves, accessories, and some bags. The 2nd and 3rd are womens, with one being formal and another being casual. The 4th floor is mens formal wear while the 5th is mens casual wear. Breaking it up into multiple floors makes each floor an unique experience. I havent ever seen more than 3 customers/groups of customers per floor, it is not uncommon to have an entire floor to yourself, sometimes even at peak times. There are always plenty of people to help you when you walk in. While you can browse by yourself past the ground floor you'll usually be brought up in the elevator with an associate to help/guide you but also to pull items in another size that aren't out on the floor. All of the staff I've interacted with were very nice and always willing to help. Additionally, some of the associates speak Spanish while some others speak mandarin or cantonese.

Yvonne Payne: awesome staff

Tom Toner: Great upscale newbury street location, fine selection of mens, and women's suits and apparel and of course accessories, Tom is awsome great service, entire staff accommodating

Steven Almanzan: Very polite and helpful staff. Big multi-floor store with a huge selection of their amazing products.

Anna M. B.: Netter Service

Robert Teixeira: Great store

Avinash Hodlur: I just bought a trench coat from them. However wasn’t really sure about the size as a size smaller wasn’t available in the store (mostly 34 US isn’t available in any design in the store) and the size I bought was a tad bit boxy near the torso and waist. So went in for suggestion and styling advice and to see if I could tailor it to fit my needs. A sales associate took me in, named Jeremy, offered advice and he was fantastic. I commend him for the expertise in the area. I also appreciate that his goal was to ensure that I was satisfied with the product. Not many people do this. He was excellent at offering styling advice and I appreciate this a lot. However, he was getting irritated very easily by my questions. He was helping, but making it look like he was dealing and tolerating a bad customer. At some point he even said ‘may be trench coat is not your style’ 🤷🏻‍♂️. Not sure what he meant by that and why was he getting so irritated by me very easily. All I was trying to do was to see if I have options where it fits perfectly in the shoulders and tapered down through the torso and waist so I could swap the current one with something that fits my taste. Apart from that, when I was trying to tell him that the wool cashmere coat fit me well and trying to ask him if I could swap this with that, he misunderstood what I was trying to ask ( by cutting me off in the middle assuming he knew 100% what i was going to ask), and kept on repeatedly telling me that the wool cashmere fit me because of the fabric, like 5 times also showing a bit of peevish behavior while doing so :) of course I understand it’s due to fabric! I would have appreciated if I was given a chance to expound on the question if he wasn’t clear. All I was trying to ask him was if i could swap the current one with wool cashmere one. Not sure he had any issues with me in specific! Shouldn’t have, as I was seeing him help me for the first time. Someone else came in and he was nice to them and he even offered him water too! Lol. Anyway, may be it was a long day for him and a bit tiresome. I mean I didn’t say he wasn’t being helpful, he did help and throw in right styling advice, which I appreciate to the core, and he also called in the tailor and she advised me the same and hence validated Jeremy’s advice, but I just felt he was getting irritated easily when I was asking questions and was forcing himself to be nice to me. Something that I don’t expect from a brand like Burberry at least.

Andrew Flaxman: I have to update my review based on the experience we had post after my original visit. After purchasing a scarf and coat the coat required alterations estimated at two weeks.1. I never received a call notifying me the alterations where completed, after waiting three weeks I had to call in several times for an update2. I never received a card or follow up email thanking me for my business3. I informed Jeremy of this and he had taken the wrong phone number and address. That the thank you cards and phone call notification when to the wrong person.I do not think we provided the incorrect number / address and Jeremy was all excuses when responding. I thought that he would eventually correct this by sending another card or something to let my wife know her business is appreciated and make her feel special. This is why you shop at a luxury department store like Burberry, but it has been over a month since and no follow up.Original review:Top quality service as one expects from a prestigious brand such as Burberry. Give yourself the best experience and ask for Jeremy.

Alan: Fixed a button on my coat, great service. Highly recommend this store, extremely friendly staff.

Michael Katz: Burberry clothing is stylish, upscale and classic. If you're a fan of the brand, you're in luck. While many cities have small outposts, this Burberry is quite large and even offers two floors of clothing for men. Men enjoy the 4th and 5th floors of this old Brownstone building where there's a floor for suiting and tailoring and another for jeans, shirts, shoes and more. And of course you'll find many of their classic and well known trench coats. The staff is friendly and of course helpful in finding sizes or calling for the tailor where all tailoring is complimentary.

Jill Stewart: Good products that will last! The customer service is outstanding and they go overboard to make sure you are satisfied.

Kanwaljit Singh Mangat: A very very respectable British brand founded in 1856 .It sell luxury aperral and accessories . It is famous for it's Cashmere Scarfs ,trench coats iconic checks . There Customer service is great .The sale staff will generally walk you through the store so that you can pick and choose what do you want .They have 5 floors of clothing,bags and more.

hazzo Jones: Not to much you can say expensive, but the lady that helps us out went above & beyound

Crab Cakes: Nice layout. Very limited selection. There was a language barrier with associate I encountered. She provided terrible service and also gave me unsolicited advice on a specific item/color I had in mind which soured the shopping experience. Will take my business elsewhere. Thank you, but no thanks.

4ndr3aO YouKnow: I'm a big fan of this brand, but the quality is starting to falter and it takes me quite a bit of effort to deal with the desperate, commission based sales people and the on-site security guard.

Leigh Harriden: Amazing staff!

Eduardo Pacheco: Nice clean and plenty beach

Jackee Santiago: This is one of my favorite designers I highly recommend it

savana spellman: Went in to browse around the store was immediately followed by an employee which made me feel uncomfortable causing me to leave the store and not make a purchase. I was not even greeted when I walked in just glared at. Must’ve been because I was not dressed head to toe in designer. I’ll stick with online shopping 👎🏻

Jeannie Beanz: I'm broke now. My son got 3 items. Now I need a full time job to pay for his wonderful expensive items. But my son is worth it!

Sam Medalie: God

Kenneth Mortensen: Love the design and the quality.

Melina Beaudoin: I’ve been coming in this store now for about two years . An Staff there are always welcoming, very helpful, and Jordan he will go the extra mile for you if he can . An he always there look for him .

Aaron Aker: Sales associates are amazing.

Manuel Ferreira: Always great to Dee. Staff and service is excellent. Great place to shop.

jeanne crowley: Bring a mortgage payment...but lovely clothes and gear.

Dev Rana: Nice

Big Lemon: Great place for shopping and dining out.

Soumya Singh: Amazing collection. Worth checking out

Om Handa: I waited for at least 5 minutes until an SA offered to help. The packaging was awful, they ran out of ribbon

joseph frunzo: i never set foot inside this store until just now mainly because its brand name outlet and it is VERY expensive coming from London/ The UK what i can say is its nice but the layout i found confusing i couldn't find where the Mens/ Womens section is i THINK its on your right when you step inside but hard to tell since most of the items look identical nice but pricey also it is kinda narrow like they only show a small selection and only one door exit( obviously for security but it would have been good) if you have the money and like Burberry you should come here apart from that not much to see i think a Department Store outlet should have more of this brand in stock than what this store has nice though!

Harsh Shah: Love everything about the store, great people, great collection and most of all great displays

Dillon Freitas: I was very uncomfortable considering the second I walked in I was followed everywhere I went to look at something and then as soon as I would pick a item up to look at it all eyes were on me. Yeah no won’t be purchasing from somewhere I’m stared down.

Tai: I went to the store and purchase a scarf the staff that day was wonderful when I finally went to wear my scarf I noticed the price they charged me was more than what was on the tag so I called to see if they can price adjust and refund my money they told me to come back with the receipt tags etc so I did again the staff was lovely the reason why I am giving two stars is because I did not like nor appreciated the manager keep telling me something I already wearing cannot be returned and I had to keep explaining to her over 5 times might I add that I am not returning my purchase I just want my refund for the price adjustment then to add more insult she said well I’m going to write worn on the receipt just in case. This was very uncalled for. I will not unfortunately going back to that store ever again.

Joe Frawley: Very friendly staff

Nita Peouv: Love the customer service here! Debra Johnson was such a sweetheart. I bought my first handbag, Baby Banner in Leather and house check in tan and a wallet! Can't wait to use it. Debra was not judgemental or racist in any way. Took care of me while I'm in leggings and t-shirt lols. I'd definitely recommend everyone to shop at this place!

Megha Mukim: Nice and helpuful staff !