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1. Payless Car Rental - Boston
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· 282 reviews
15 Transportation Way, Boston, MA 02128
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Natalie Smith: I rented a car from Boston Logan airport, my rental was suppose to be with Payless. Once getting off my flight from Lax I was told they was sold out of cars, which I did my reservation online. The supervisor did end up accommodating me with a vehicle but once I drove out of the garage and to the high way Omg the car was a horrible ride it made a loud noise which gave me a headache and as you switch the gear from park to drive it made a screeching sound. I was tired from my flight and do to my rental for one day I just wanted to get to my destination. I rented a car from Avis at the Groton airport in Ct and had no problem but this car from Boston Logan just wasn’t acceptable. After returning my rental I was charged extra fees and for gas, which my car was on full at return. Don’t trust Payless at Boston Logan airport complete rip off. Take a video of the gas gauge and of the person you leave the car with. They are a rip off I will never rent from them and will not recommend them to any one.
Debbie Petersen: Great car, (ford edge) easy rental and return,Great price
Bc Cam: Avoid renting from Payless. They gave me a high mileage wholesale car (e.g. end of life 70K miles +), with bad breaks (car made horrible sounds when breaks were applied and the car shook), poor alignment, dirty windows and dashboard inside (really nasty), and when I called up their hotline for help no one helped. It is not worth saving $20 for an unsafe car. Car had part of name missing on the back, lots of scratches etc as well. They co-list with Budget because Budget owns Payless. Budget cannot help you even if they are the ones who issue the contracts to you. It was an awful experience. I would honestly avoid Payless and Budget from this point forward. Even if it appears to save you money, is an unsafe car really worth it?
CHERYL-ANN L: Awful experience, wasn't given the same vehicle I was supposed to have , customer service was awful
E Mro: Careful:1.) don't forget anything in the car when returning. Good chance they will not have seen/found it.2.) I had booked via Hopper - successfully. 30 min later i receive an email indicating the booking was "successfully" cancelled. Not upon my intuitive. I was planning to pick it up and needed it. Eventually showed up in person on same evening, and had to book anew. This time for $60 more for these 2.5 days. Payless said it was Hopper's fault 😐. Could not confirm. But always easy to blame others. Had they been professional, the would have asked me for the intitial confirmation and offered me the vehicle at that price.3.) Verify all damages on the car VERY diligently. Mine had a lot, and the status slip that was in the car upon pick-up had only half of those marked. Had to be redone upon my request. Had I not requested I may have had to pay for damage I didn't cause4.) When I wanted to make use of the car insurance offered with the Amex credit card, I was told that is not possible, because the don't deal with the credit card company in case of an accident. How can I verify it. Had to bite the bullet and pay another $60+. Never had that elsewhere.I'll avoid them in the future.
Sherri Cornelius: Let me start off by saying the customer service at the airport was great, slow but great but I will never rent from here again as I had the car 6 hrs and it broke down. I was left stranded and alone 19 hrs even after multiple (over 10) calls to roadside assistance provided by rental company. Then once vacation over I noticed I was still billed entire week even though it only started up for 6 hours. I also received text messages both 5 and 6 days after scheduled return date demanding vehicle be returned or legal action would be taken. Even after calling them I am informed I would have to wait up to 10 days for a refund. Not only was i billed for the entire week via Affirm, which is where they pay the bill and i am able the repay them, i pay monthly but it can be split up to have it paid in full within, 3,6, 9, or 12 months with no penalties if paid off early. The way i was treated and the way business is run is completely Unacceptable. I have again called multiple times about being charged for a vehicle that I was unable to drive. After being stuck in a hospital from 8pm til 3pm the next day awaiting roadside assistance is a joke. I was there on vacation. I was so upset that I had them pick up the vehicle and I had to find rides and depend on other people for entire week, even having to find transportation back to the airport 2 hours away for my flight home. So no I would NEVER rent from this company again!!!!!
Mike Faulkingham: Please! Do NOT be fooled by Payless’s low prices. Regardless of what you do, they will attempt to overcharge you. When we returned the car, we had JUST filled it with gas. A woman came and CONFIRMED this. We drove away and five minutes later were charged $150 for a “fuel surcharge.” We immediately called and were told to provide a receipt for the fill-up. It took numerous phone calls and emails to resolve the issue, including Payless claiming to “not be able to find a record of our having rented from them,” despite attaching a copy of our rental agreement. If you search, you will see that Payless has had class-action lawsuits against them for this very activity.Please don’t make the mistake we did. Rent from anyone else. By the way, Payless is owned by Avis, so Avis is early okay with the scam being perpetrated by its company. I’ll no longer rent from Avis either. I hope our experience saves someone else some money, time, and aggravation.
Alexa Leonard: I will never rent from this company again. I prepaid for 8 days and was still it was an unexpected $250 deposit when I went to pick it up. When I got in the vehicle it was so dirty I couldn't even see out the window and I had to pull over to clean the window and the driver side mirror so I could drive safely. I requested the pre-payment purchase of fuel and it was never added so I was hit with an unexpected $129 for a tank of gas when I returned it. This is not okay. I will never ever rent from this company again.
Bill Barber: I have to say this is literally the worst rental vehicle personally or her business. It was literally impossible to exchange the vehicle, unless we returned all the way back to the pick up airport while in route to destination Car was not cleaned or maintained and Payless left us abandoned when we needed roadside assistance
Jón Ferrier: Beware of hidden drop off charges on one-way rentals. When I found I had to drop off the car in Tennessee rather than returning to Boston I was given an estimate of $300-500. The actual extras and taxes on those extras went up to more than $700. But I only found out after the car was dropped off. An absolute rip off. It’s not like I dropped the car off in Peru!
Anthony Cruz: The representative automatically added 'Loss Damage Waiver' product. She did not go through the optional products/services and ask if I accepted or declined the optional charge. When I asked why the amount was so high, she said it was just a hold. Which turned out to be a complete lie. Shame on me for not reading my agreement line-for-line and shame on your company for misleading customers and taking advantage of our trust.
LORELAY BLANCO: Payless rental was good and cheaper than the other rentals. The car I rent was excellent
Jeff Brackney: Thieves would be a better name for this company.
Kimi Tsuji: The attendant was smoking pot in the car when I picked up the vehicle. When I said I will not accept this car he was rude, disrespectful, and scoffed at me. I will never recommend renting from Payless!
kavya karki: We had very smooth check in and check out process.The rental price was very reasonable.
Chris Hall: No cost prorating when you drop off 1 day early
Gary Clay: Horrible experience! Tire pressure decreased and it took three days without being able to use a car, until the tow truck came out!!!
Sanj Sap: Quick and very professional. Convenient location. Friendly front staff.
Dayani Ruiz Matute: Went to Boston. Got the rental about three months out. Price was great! Staff was polite and knowledgeable. A bit hard to find the check in desk because it didn't have a big poster but it was right next to all the other car rental companies.
Neil Butterworth: Hit with $175 in additional charges after drop off. If you can not be honest with the price at the time of rental then re name the company to 2 way rental so people know they will be screwed coming and going!
Ian Bednowitz: Terrible! Waited over an hour in line to pick up a car because Payless was combined with Avis and Budget at this location. Once I got the vehicle, speaking to the rep felt like I was being worked over - they kept highlighting all the "add-ons" I needed to buy and the repercussions they put in if I don't - use my credit card insurance and Payless will charge me for "loss of use" which isn't covered; if I don't prefill my tank (which is a total ripoff because they get the gas I don't use for free), then I need to fill the tank within five miles of the drop-off location and bring a receipt or they will charge me a penalty (they did despite me following their directions!); the tolltag was so confusing I was grateful I could pay cash and not deal with them.I saved about $150 on Payless vs. Hertz for a four-day rental. I would go with Hertz every time in the future!
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2. Dollar Car Rental - Boston
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· 87 reviews
3 Columbus Ave, Boston, MA 02116, United States
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Tara Jones: I don't usually make bad reviews but out of the safety of drivers I feel like I have to. DO NOT RENT from this office! They put me in a car with bald tires where I ended up with a flat and was stranded for 1.5 hours on the highway. Then when the tow truck finally came, I ended up having to pay. Dollar says they are not liable for the tow charge. Everything about this experience was bad, from the grumpy works, to the phone charger being broken, to the bald tires.
Pedro Faveri: Try Avis before Dollar, similar price, faster to get the car, and easy to find pick up and return spots.
Allan Markus: I wish I could give a 0. I rented a car with Dollar Car Rental on Columbus Ave at the end of July. The rental agent asked me if I wanted to spend 15/day for our two week rental for our Honeymoon to buy the toll pass. I told him that we were only going through tolls on two days of our 14 day Honeymoon. To make a long story short, we had 4 tolls (which there are no options to pay in MA or NY except EZPass) of $1.24 to $1.76 each BUT DOLLAR CHARGED A $9.99 fee for each to process the toll (For those who love math this is a 805% MARKUP FEE. This is a scam to make extra money for Dollar and I WOULD NEVER recommend using them and I will not use them or their parent company HERTZ ever again.To add insult to injury, on day 3 we got a flat tire on the road and when we called their roadside assistance they told us that we had not paid for roadside assistance but if I could drive the car back to Boston with a flat from Gloucester, they could help us. Obviously could not do that. The phone operators had no sympathy and just said to call your own insurance and see if they could help.I did write to Governor Baker to look into this business practice.
Collette Coren: Loved it. Courteous, friendly and knowledgeable staff.
John Murphy Jr: Avoid them at all costs. You will wait as well as be up charged. There is a reason they are not publicly traded
Thomas Turner: No signs. This location is inside Hertz.
Zee Bee: Scumbag company and terrible support
Pierre Jasmin: About 15 minutes wait at counter. Employee was nice and fast. Problem was the size of the car: we paid a hefty price for a medium SUV but got a tiny ford ecosport. So small. 4 guys with luggage ... Not a medium suv by my standards. Car was clean and in good order.
Joe Galaszewski: On top of already paying over $100 a day for a six day trip in Boston, and them not having the available car that I requested and reserved. I just received a bill for the tolls we drove through during our vacation. 13 dollars in tolls which I am more than happy to pay but then Thrifty charged us $9 dollars per each toll we drove through. So I am expected to pay 75 dollars total for the 13 dollars in actual tolls. There are no cash options in Boston and these fees were never discussed with us. I would strongly recommend using a different rental company.
Drkushmeister —: Simply put, do not rent your car from here. Dollar has closed their own store, put up a single station in the Hertz store and expect all the people who book cars through their website to just wait over an hour. The incompetency is fascinating for how useless their customer service team as well. You will watch as all of Hertz’s customers get taken in and get their cars while you just stand there with no sort of communication for Dollar Car. The person running this branch should be disappointed by their own incompetence
Danielle Brosnan: We booked a car for a road trip from Philly to Boston after our flight was cancelled. The booking process was really easy. The car was ready for me when I arrived only about 15 minutes later. The vehicle was a 2018 or 19 Nissan which was perfect for three people and luggage. When we got to Boston it was super easy to turn in the vehicle and checkout. The only downside was the ridiculously high inter state fee. That actually cost more than the original rental so doubled our price but for the situation we were in it was worth it bc we didn't lose an entire day of our trip.
Dana Conner: Shared office with limited staff in the Back Bay office. It was a good deal, but a bit confusing . Check out was ok, but check in had me worrying whether they would even find the car in the parking garage where we were directed to leave it
Dawn Andrie: and she helped me upon my return. She was friendly, pleasant & knowledgeable, as she helped her co-worker with the car rental, they were working on. Thank you Quihannah, it was a pleasure dealing with you! 😊
Danielle Stone: This is the second time we've had to wait in line after pre-booking (an hour this time and over 3 hrs last time). No compensation was given for wasting our time and delaying our trips. We were told to prepay to get cheaper rates and found out that we could have paid $20 less per day had we waited to pay at pick up. Do not waste you're time or money with Thrifty!
Brian Tanner: Add an hour or two to your schedule for car pickup. Always a line and slowest process ever
N Wrightson: Staff was great.
Robert Ruttenberg: Returned car here. Personally handed the key to one of the associates. A few days later I start receiving hourly robocalls telling me I haven’t returned the car and I notice I’m being charged $100 a day in late fees for the car I already returned.Was on the phone with customer service for an hour and they were completely useless. This location won’t even pick up their phone. A week later and apparently my only option is to return to this location in person to make a scene.
Daniel Antoine: If I could give this place / branch a -0 negative stars I would. How do you have a location with only to rental agents 1 for Hertz the other for thrifty. I arrived at 9:14am needles to say I am still standing in the line with about 15 other customers waiting to be serve. One particular customer has been with the same Thrifty representative for an Hour. Now that same rep just came out and stated that they may not have any cars if you don’t a a reservation..Luckily for me my reservation is and should still be good for 48hours at this rate they may just cancel it before I’m even seen. 3 Columbus drive is the location just a few minutes from the airport that you want to avoid if your renting from thrifty /dollar Hertz rental.👎🏿👎🏿👎🏿👎🏿👎🏿
Kayle Nurse: Nobody at the front counter resulting in a wait for over an hr.
Lisa Beyer: The absolute worst car rental place EVER! Do not rent from here they do not help at all! Terrible service
Cassandra: I had a smooth transaction with this company everything went great received my deposit back in a timely fashion the customer service reps I spoke to were very pleasant and helpful as of now nothing bad to say and that was my first time using dollar
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3. Budget Car Rental - Boston
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· 76 reviews
100 Clarendon St, Boston, MA 02116, United States
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DeAndre Williams: Check your bill. They charged me extra.
Michelle Thompson: The customer service was bland to horribly rude. The car was scuffed and smelled like weed and cigarettes. I was worried I’d get a ticket or worse if I was pulled over for the weed smell. It gets better. The transmission went out a couple of hours into my trip which was not only terrifying but caused me to have to cancel half my plans. Instead of driving up the coast we ended up in an hour Uber ride back to Boston with not enough time to finish our intended plans. I will say, The woman on the phone with roadside assistance was wonderful. She was Literally, the only good thing about my experience.
Gloria Letwin: Car not clean, smelled of dope smoke. I have a smoke allergy which flared up so we returned the car early. No refund for early returns but no compensation for providing a vehicle that was not serviced properly.
Trevor Toms: We've used Budget on three visits to the USA, and on each visit the cars have been perfect for our needs. Our last visit was for 5 adults and 2 young children. We were given a Toyota Sienna, and this took all of us with all luggage. Ok, we only carried the luggage to & from the airport to the accommodation (100 miles) but it did all fit. For the rest of our 2 weeks, the car had plenty of room for everyone. On our next trip (whenever that may be), Budget will be our first choice.
Nathalie Murray: Reasonable prices, good quick service and good location! Had lunch across the street at Flour bakery.
Jose Baca: Eugene was incredibly helpful and patient with me and quickly helped problem solve when I forgot some documentation. Nice guy who was able to save the day for our day trip.
Dan Bishop: Best price for a 10 day rental out of Boston. This was for a Lincoln Navigator with all the bells and whistles/CarPlay. 100 Clarendon St location. Uber’d from/to Logan AP. No lines at rental location.
Pollock-Molchanov Foundation: This location does not have FastBreak, despite Budget’s multiple confirmations that it does. This location will automatically charge you for gas on short trips even if you provide a gas receipt, so check the charges carefully.
Brandyn Colon: Legitimately no help. Hidden fees. Useless rental service.
Joshua Viau: At pick-up in Boston, I didn't even make it out of the parking garage before the car's low pressure tire warning came on. The right front tire was much lower than the others. I circled back, and the attendant just added some air and sent me on my way. It wasn't until several hours later when we'd driven ~100 miles that the source of the slow leak, a nail in the right front tire, was discovered. On the plus side, the Budget rep. at the airport in Portland, ME, was helpful in switching out the car during a storm. However, our replacement car was in bad enough shape that we had to switch it out again within 12 hours. Our third car made it to the end of the trip without incident. In summary, Budget's *in-person* customer service was good across the board (note: via phone it takes forever to reach a human), but the vehicles themselves were a headache.
Jessica DeMotte: Location is convenient to the back Bay Area for a one day rental. Do wish it was open on Sunday or at least later on Saturday. Car had 50k miles, smelled faintly of smoke and showed a fair bit of wear/dirt on interior but was fine for 1 day quick trip to Concord.
Francisco Barani: Very good customer service and rental process was easy and satisfactory
Stephen Kersey: Truck was never cleaned and we were charged an extra $25 because we rented it in Boston. I would never use this company again
Pato Garcia: Budget PERFECTO. La persona que atiende de mañana hasta la tarde es un desastre. No tiene pertenencia y hace todo como si fuéramos un problema. MUY MALA ATENCION DE ESA PERSONA.
Famille Arcis: At pick-up, the staff was generally unfriendly, but the main reason why I put such a low score is that the car was dangerous to drive. On my trip back to Boston, I had a very hard time controlling the car under heavy rain, as it would inadvertently skid on the motorway, even when going straight. I had to adjust the speed to 40-50mph, and this was unquestionably the two most stressful hours of driving of my life. When I stopped to refuel, I inspected the tires, and it turned out that the front ones were severely worn-out, one even being completely slick. With hindsight, I could have easily got into an accident as a result of what is poor maintenance from Budget.
David Bond: We had a great experience with Budget. The cost of the car hire was a lot cheaper than any competitor, the car was new and clean with a seamless pick-up and drop-off experience.
DJ Matthew: Everything was easy and very convenient. The staff at the location was very nice and helpful.
Charles Leveille: Picked up was easy, dropped off was almost a paine, they did not tell me that I had to drive up to 5th floor and meet the 2 gentlemen, it was very confusing, anyway those guys were very polite, turned out great at the end
bharath maddipudi: They gave us car with broken bumper with duck tape on it when I mentioned front desk. Front desk says “it’s just duck tape you can still drive”. In the meantime other customers came telling their rental smells too much smoke. Up on request they provided me with another rental, when it was started it shows TPMS sign and again when I called the front desk they says “ they just filled air and did maintenance it’s good to drive.” but their maintenance guy up at the parking checked all the 4 tire pressure and told all are at 23 psi and raised to 33psi. The whole process to get my rental took 1hour. I am very dissatisfied with front desk. But the bright side I got is they considered and didn’t charge me extra dropping my rental 20min late. Please check before you drive away from rental it may cost yours or someone else life if you drive a out of condition or poor maintenance cars.
Luna: Pretty good! We rent a 7-seat vehicle for our trip to Mt. Greylock and it was a pleasure experience.
Polly Toledo: Pick up was extremely easy and quick. Staff at the pick up sight was nice and pleasant. I had previously booked with another company (Enterprise) three months in advance of my trip and then a week before my trip they texted me and said that they couldn't fulfill my reservation. Budget was able to get me a rental at an affordable price a week before my trip. There were also no surprise fees. The price I paid when I reserved was what I paid (apart from tax).
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4. Budget Car Rental - Boston
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· 65 reviews
270 Atlantic Ave, Boston, MA 02110, United States
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5. Dollar Car Rental - Boston
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· 18 reviews
Huntington Avenue Mariott, Copley Pl, Boston, MA 02110, United States
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Zee Bee: Scumbag company with terrible support
Jenny: Worse customer service I have ever experienced! I don't even want to give this one star! Stay away from this rental company.
kenny hume: Good experiance !!
Rachel L: The man at the desk was very polite and helpful. This business was easy to use and we got exactly what we needed and asked for.
Mel Gause (Min. Dr. Melanie Gause): $200 Sec Deposit with Debit card combined w/ cost of rental...ex: $200 dep and $90 rental = $290 held on card until rental is returned... Marriott Copley; less fees than the airport.
Christian Frey: Very fast, easy to reach, good service !
Binyamin Exler: Fabulous experience,don't listen to bad reviews.Rental agent was extremely helpful and friendly.He even gave me a free upgrade to a brand new car!Considering I am a first time Dollar customer,I think that was great.Only drawback is no after hours drop off during the summer.
Moments Sophia: My experiences are nothing but 5 stars in this place. Though I read the reviews but my experience with Mike and his buddy is above expectation. Mike at the front desk is very pleasant to talk to, she is mindful of his customers need and also offers extra services. I recommended this place and look for Mike when you call. I usually see him during Mondays, Fridays, and Saturdays - but if you have him on the front desk rest assured he will give you the best service! Unlike the other person that I dealt with when Mike was not there. I hope they give him a promotion or give him something as Mike is really a good person - I am in no way related to him, the first time I rented he already was accommodating and has a stellar customer service!
Cristiana B: If would have some peace of mind and deal with an honest company: stay far away from DOLLAR RENT A CAR and especially from the Copley Place station (the Marriott).I booked a car for one day (midsize SUV) from 08h30 to 17h00.- We had to wait until 09h15 before being handled by the staff- The ordered GPS was not installed, simply given in a small bag- Just received the key with the indication «the car is just over there..."- We check the car before leaving and it had several body damaged- Staff first refuse to mention the damage over the pickup voucher... after threating to cancel our booking they accept to mention the larger damagesAs the station close at 3PM, the staff told us that as we were hotel customers, we could return the car to the hotel wallet and give us a returned form to be laid down on the dashboard. Easy, that's what we have done.2 weeks later, back in Europe, I got a letter from this company saying that I haven't returned the car... That I have to take contact with them (but with their HQ in Tulsa) to organize the return !!Try to get contact by phone (fail to get in touch with the right guy), sent an email (no answer) and sent a registered mail (never answer!). I try to get in contact with the Copley Station but there is simply no phone number and no email !After 3 weeks, DOLLAR RENT A CAR debited me for an amount of about 2700 $ !!This company refuses to communicate with me, never give me any explanation about the amount.You have to be aware that such story can happened to you too... so prefer Hertz at the airport, they are professional and we had a good experience there from a previous trip in Boston.
Rupesh Patel: If i could give 0 out of 5 I would!!! DO NOT rent your car from here even if it is cheaper!!!They charged me twice for rental insurance and will not refund my money, they gave me a car with a flat tyre and I had to drive 1.5 HOURS away from Atlantic City to get to a Dollar area to swap my car out which RUINED my holiday!!!The customer service advisors are ABSOLUTELY RUDE and do not care for the problems, have NO managers to handle any issues!!!!
Andrew Tuck: I left a car there from NYC today there and they covered my expectations.
Faith Mahaney: Terrible. I went to return the car and no one was there. They had gone home early for the day. I had to go back to the valet attendant and make sure he marked that the car was on time then I had to call the next day to verify only one day was charged. Too much work get a zipcar. Also ez pass is in the car and you are encouraged to use it but they charge you 15$ on top of each toll you go through. Very expensive trip.
Adam Margolin: I made a reservation at this location, and arrived at the confirmed time/date to find that they were sold out and had no cars. Totally unprofessional, and then when I called customer service they put me on hold for 20 minutes before I gave up. I will never rent from Dollar or this location again.
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6. Budget Car Rental - Boston
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· 63 reviews
1 Center Plz, Boston, MA 02108, United States
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Nic French: Disgrace. Worst service I have experienced EVER. Rude, obnoxious and absolutely zero help even though booking was made online and prepaid. Definitely don’t recommend, go elsewhere!
Holly Ranson: If I could give this place minus 10 stars I would. DO NOT GO HERE! Extremely rude and unhelpful staff. Most stressful experience of my life. Have never had trouble hiring a car in the 17 years I have had my licence but this was abominable service. Will never use budget again.
Fiona Brocklebank: Phone call sorted it all out. V quick pick up. Easy drop off at different point. Brand new car, perfect
John Thomassen: I contacted Budget to extend my rental one day, I called the phone number shown on the rental contract jacket. I was connected with an off shore call center to add one day. Call center asked me for my visa # and payment of $99 to extend. I supplied it, person said card was declined. Asked for my debit card number, they said they would authorize $999 but only charge 99, I refused. Both 999 and 99 were held then withdrawn from my debit account. I have disputed both, expect my bank to contact Budget about this overcharging
Aliya Abdukhan: Второй раз берем у них машину в аренду и каждый раз тысячу проблем. Каждый раз женщина на кассе придумывает миллион причин не дать вам машину. То карта дебитная, вместо кредитной. То оформлена машина на мужа, а карта жены. И другие причины, которые вообще не являются причинами для отказа. Легче поехать в любой другой офис budget либо avic, где вам выдадут машину без проблем.The worst service i have ever met!
D'Agord Ana: Convenient location, friendly personnel, ease of rental. Would have preferred a "higher" car for the sightseeing road tour to Maine instead of a Chevy Impala, but all worked out.
Patrick Mccarron: Great location for our Boston trip. Easy , fast , professional!
Karen Jungman: Easy check-in/out at 8 am on a Monday. Easy in/out traffic-wise for downtown Boston. Car was clean and staff had dents/scratches well-documented.
Rahul Chandan: DO NOT RENT FROM THIS BUDGET/AVIS! NO OVERNIGHT DROP-OFF OR FLEXIBILITY!! My rental experience was absolutely unsatisfactory, the rental staff close promptly at 6pm, not even leaving a little room for delays. Since I was using the rental to move extra large furniture, I was forced to unload it in the parking garage, haul it up and wait on the curb for a big enough UberXL to arrive, adding an extra hour to my already tiring move-in day. If the Budget employees had given me even 15-30mins extra, I could have moved my stuff in, fueled up the car, etc. Very rude and disappointing treatment from the staff at time of drop off.
Bill Wolpe: I received a Highlander that had severely warped rotors. Every time I braked, the car would shutter. I mentioned this when I dropped it off and they didn’t really seem to care
Andres Moya: Insane waiting times. Office was small, crowded, and with no AC, hardly what you need during a pandemic.Car was not in a good shape and they handed it with almost an empty tank.Staff was not nice or helpful, almost as if they are annoyed that you are using their cars, although you can realize the dysfunction comes from much higher and staff is basically unable to solve things. But at least they could pretend to be nice.
Jason Karuza: Prices are reasonable, location is convenient, staff was helpful, and vehicle was sufficient.
Marj DeZort: Horrible and rude service when we picked up & returned the car at Government Center Plaza in downtown Boston. Also the car had a bad tire, which put my family in potential danger. I was forced to purchase a new tire, which ruined our day trip, & I am now fighting to get full reimbursement. I will NEVER use Budget again!! If I could, I would give NO stars.
pam melo: Picking up the vehicle was fine. Returning it was a nightmare. So short staffed at return center. Was told by employee to just leave keys in vehicle console. Vehicle was never scanned and no receipt or e-receipt given. The following day my account still showed as opened even though vehicle had been returned. Another phone call to customer service 2 days after return showed vehicle returned but charged a refueling fee even though vehicle was fueled across the street from the rental center as they requested. Now trying to appeal that charge. Snap a photo of fuel gauge and vehicle at return center and keep your fuel receipt.
Iain Mackenzie: The pick up process was very straightforward and the car I rented was brand new but the man who handed over the car was surly and not helpful. It would have been nice if he had taken the trouble to make sure I was happy with the location and function of key controls, like the lights, hand brake, windshield wipers, and petrol cap. I returned the car exactly as required but Budget took a further small charge from my credit card. I have no idea what this was for.
khalid Mohamed: Great customer serviceand clean Car
Annmarie Meise: Everything ran smooth & the lady who checked us in was so sweet & efficient!! Was in & out quick
Gary Beadles: The check in and check out was handles so fast and professionally. Gerald, who checked us in was wonderful and said and did all the right things.
Jessica Oliver: Very pleased with the service and the car was amazing!
susan marren: Diane at Government Center was GREAT!!
Al M: Nice, friendly staff and short walk to garage where you pick up your car.
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7. Budget Car Rental - Boston
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· 1359 reviews
15 Transportation Way, Boston, MA 02128, United States
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8. Boston Logan Car Rental (Avis, Budget, Hertz, Enterprise, ...) - Boston
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· 1406 reviews
214-220 Tomahawk Dr, Boston, MA 02128
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Dale Smith: Staff are so helpful.great experience
Vintage Country Couture: If you only have a debit / credit card on you then you will be sleeping in the lobby or taking a cab or uber everywhere you need to go. Employees not informative . Waited 3 hours trying to get a car.
Mathew Lee: The shuttle system they have is the worst in the country. Appears to be some sort of hybrid public transit/airport shuttle system. Long waits, lack of crowd management, and no announcements regarding drop off points.
FRANK IRABOR OMOKHOMION: Very courteous people, quick service, no hidden fees👍
Ana Victória Codogno: Based on all the reviews I expected to be waiting for an hour or so to retrieve my rental, especially with covid and social distancing requirements. However i did not have a long wait, maybe 30 minutes. I also had a pickup time of 9am on a …
Gyan Penrose-Kafka: The rental car center is reached by taking a bus but they can't be bothered to offer announcements so most people are confused by the stops. I usually rent from Avis, and there is usually some issue that makes me need to talk with an agent.
Paul Osswald: Easy and fast. A bit of a hassle to get to from arrivals because we had to take a shuttle bus which took about 15min.
mansvi sharma: Very convenient and there were lots of options. I usually travel to merrimack and the options there are not that exciting. Tried picking from boston this time and happy that I did so. Good clean cars and speedy process.
john natarelli: Facility is good. Bus from terminal not always good due to slow pickups and cramped space.
Bill Ender: The staff I had helped me at Alamo was great. They went out of the way to make sure I was taken care of from the get-go. Traveling from the airport to rental car area for the first time you do need to pay attention. Don't jump off at the first stop :-)
Gene Kogan: Not enough signs directing to rental cars & uber/lyft pick up zones. Fix it!
Brian Gehrke: Love renting from National here. Walk ip and drive way. Bus to get to the rental can be rough. Wish they had a team service.
Sierra: Honestly had a great and painless experience picking up and dropping off. Everything was straightforward (Alamo rental). Then Salim, with Enterprise, couldn’t have made it easier and faster for me to get my AWD vehicle and be on my way.
Master Blaster: This place went out of their way to accommodate me. Five stars!
Bart Simpson: Budget Fastbreak is great!
DAM Bowdam: Made our trip easier .
Rahul Chandan: Insanely long wait time, awkward exit and enter process, needs to be better managed.
Pablo Wilson: Whoever designed the shuttle drop off and pick up should have their engineering license revoked. It's a pain in the butt to get in the building and it's not that bad once you're inside. It easy to get your car and get out of the airport.
M Merkens: Excellent service even around midnight
Silas Murders: Pick-up was a bit stressful, but one has to wonder if it's ever easy (after a long day of travel). Signs for the Payless rental company could have been more prominent/ clear. Walked around for a very long time trying to find the correct line to stand in, and turns out I had walked by it about 5x. Drop off was very simple and took less than five minutes. A good experience overall!
Kevin McMillan: Clean and super spacious.
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9. Car Rental - Boston
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· 3 reviews
155 Seaport Blvd #300, Boston, MA 02210
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10. Enterprise Rent-A-Car - Boston
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· 246 reviews
17 Melnea Cass Blvd, Boston, MA 02118, United States
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Khay Money: I went to pick up my rental car mind you I have been a customer with enterprise for yearsssss literally I don’t use any other car rental places I tried this location for the first time ever because it was close to home what a mistake !!! I was having issues with my card because they charge a $300 deposit which is already outrageous but while I was getting my payment ready the manager decided to give the van I had already went through procedure and paperwork for to someone else then go back and forth arguing with me because I was frustrated how could u be mad ? Before the rude and unprofessional manager SEAN HERAN got involved I was dealing with a very professional employee by the name of Darren and I want to say thank you again but I switched my reservation to The airport was in my rental with great customer service in no time I will never go to a rental location in the hood again!!! Corporate needs to make Darren the store manager !!!
Allaysa Prudent: We loved how efficienct and easy it was to rent from this location. First off, they have a wide variety of vehicles available which is a plus for us as we were looking strictly for a full size pickup truck. We received a great value for our rental. Pickup was smooth! We arrived almost one hour ahead of our scheduled time but Tyler Lips was awesome enough to help us out with checking in. Our vehicle was in good condition. We did not encounter any problems during our rental period. We also loved how Tyler sent us a follow up message just to reassure us that we can contact them anytime we have any issues. Great and timely communication. We'll be renting from this place again whenever we come back to Boston. 👌🏼
Colleen Cassidy: Great people make a huge difference. They are so nice, super helpful, they want to make sure you get the car you need. Lots of options and easy to rent from Enterprise on Melnea Cass.Fast, efficient, great people and excellent options.this was my second time renting from this location and both times the service and vehicles were superb.
tom knoflook: Relaxed & hassle free rental.No hidden costs.Thanks Sean.Fijne ervaring.
Z Dewald: Had a car available, very helpful and nice. Great experience. Little hard for the Uber to find. They dropped us off around the back next to the parking garage entrance, and we walked right in. Thank you enterprise for making my trip easy!
Laura Montgomery: Enterprise Melnea Cass, Boston convenient location, although one has to negotiate Meth Mile. Fleet..sometimes not as clean as should be on pick up or filled up, but deals via Travelocity can be had. Nice staff, although seems like high turnover.
joaquim alves: Great team and they helped me with whatever I needed
Jenny: I always get excellent service when I come to this Enterprise , on Melenea Cass Blvd . Carlos and the rest of the team really care about the customers and always make sure I am happy with my rental . Thanks , guys ! Keep it up !!
Istiaque Ahmed: My experience with this Enterprise branch was very satisfactory. This is the time we are having scarcity for rental cars in the USA. Despite of having the issues, Enterprise is doing a very good job. So, I try to choose them over others whenever I can. Never got too much disappointment from them. The staffs of this branch were very friendly and polite. Whenever I asked them any questions, they answered very politely. They gave me a car where I found low tire pressure signal, so I told them, and they replaced the car immediately. Although I thought I could use it, just needed little air because of cold temperatures. But they wanted to make everything perfect. So, they gave me another car. I drove it and took it to New Hampshire, suddenly I got low tire pressure signal while I was driving. I checked all the tires and found a small piece of rubber popped out from the driver side front tire. That was little bit scary situation, so I took the car to the nearest Enterprise immediately. And they replaced the car at once. So finally, when I arrived this branch to drop off the car, I told them everything was ok, but I had to replace the vehicle once more. It was ok, it could happen anywhere, nothing wrong with them. But they took it very seriously and offered me a day off from my rental agreement. I said it is completely fine, I do not want anything. But they did it anyway. I have had so many car rental experiences all over the country, but this experience was definitely one of the best.
George Mack: Sean is great! Speedy in-&-out service , vehicle was clean , some 1 canceled so i was given a free upgrade for the day
AJ: Under staffed. Long wait. Did not have cars ready. However the Staff are very polite
Michael and Steve: The Staff at the Enterprise rental agency at Govt Center were great at making everything easy to leave on time. The car ran great from the Berkshires to Boston.We experienced a flat tire on the Mass Turnpike going 60mph no injuries. But the tire jack was flimsy, the spare tire drove loudly, making a vibration noise throughout the car.Just the same, we'd still rent future vehicles from Enterprise!Mike and Steven fromBoston, Mass.
Audreanna: Thank you Enterprise for ruining a huge part of my vacation. I made a reservation 4 months in advance and this location decided to overbook and didn't get cars in to accommodate the reservations. The manager of this location told me there would be 50 people waiting for cars. They "escalated" the issue but no one from upper management reached out to me to help me a find a car at another location. The customer service line didnt help either as they "didn't want to mess with my rate" Its just a bunch of pointing fingers. They don't care about servicing first reservations. I think regardless of the reservation date, they just give out cars to whoever is willing to pay the most. I plan on filing a BBB compliant.
Alex Faustini: Had a GREAT experience. The manager checked us in, upgraded us to a nicer vehicle after a tiny issue with the first, and was super helpful and polite. Perfect experience!
Christine Sheets: My favorite place to rent. I go 2 towns over just to rent from them.
Asad Hardwick: Sean and the entire staff at this location has the best customer service I have ever experienced at an enterprise. Moves at pace of customer. Very flexible and accommodating. Always willing to go the extra mile.Engages with customers from all different walks of life exceptionally. Very impressed by the group of people running this branch. The finest of young professionals.
Garry Hammett: Loved it, excellent customer service from Darren on Sunday when I picked the car up and Shaun looked after me when we got back. Had a lyft waiting for me to take me back to hotel. Thanks guys for making my first trip to Boston a positive one. Garry.
Nope: Great service, helpful employees, will rent again
Van Tran: If you need a rental, spare yourself the headache and don't choose Enterprise. Office staff acted like prank callers. Customer service line was rude and unhelpful. Don't waste your money and time.
Kaitlyn: We had an awesome experience with this office! We rented a Jeep Wrangler and called ahead to confirm. Staff was super friendly, helpful and accommodating. We would definitely rent from here again.
Derek McDermott: Great. Friendly people
11. Boston Car Rental - 1stcar - Boston
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· 2 reviews
222 Summer St, Boston, MA 02210, United States
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12. Enterprise Rent-A-Car - Boston
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· 220 reviews
125 Bowker St 8th & 9th Floor, Boston, MA 02114, United States
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13. Alamo Car Rental - Boston
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· 53 reviews
Car Return, 50 Sudbury Street (Pedestrian Entrance 9th floor, 125 Bowker St 8th floor, Boston, MA 02114
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14. Car Rental Boston Airport BOS - Carngo - Boston
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· 3 reviews
745 Atlantic Ave #819, Boston, MA 02111
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15. Car & SUV Rental Boston - 1stcar - Boston
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· 3 reviews
202 Porter St, Boston, MA 02128, United States
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16. Thrifty Car Rental - Boston
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· 362 reviews
100 Tomahawk Dr, Boston, MA 02128
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17. Enterprise Rent-A-Car - Boston
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· 2798 reviews
15 Transportation Way, East Boston, MA 02128, United States
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18. Boston Rent A Car - Dedham
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1575 VFW Pkwy, Boston, MA 02132, United States
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19. Hertz Car Rental - Boston - Dalton Street - Boston
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· 26 reviews
39 Dalton St, Boston, MA 02199
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20. Enterprise Rent-A-Car - Brookline
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· 290 reviews
996 Commonwealth Avenue, Boston, MA 02215, United States
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