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1. Chipotle Mexican Grill - Boston
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· 1035 reviews
283 Washington St, Boston, MA 02108
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Greeny Ollie: Food is ok. But they have trouble speaking english and messed up my order. Cheese is barely melted. Some of the options are better then the others. They laughed when you change your order.I love chipotle, but this is the worst ive been to. Do not recommend respectfully. find a different one.Spanish version:La comida está bien. Pero tienen problemas para hablar inglés y estropearon mi pedido. El queso apenas se derrite. Algunas de las opciones son mejores que otras. Se rieron cuando cambias tu pedido.Me encanta el chipotle, pero este es el peor en el que he estado. No lo recomiendo respetuosamente. encontrar uno diferenteVegetarian options: They have options
Chris Ndukwu: Food was great. Seating area is upstairs .Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Paul Yan: Food: 5/5|Service: 5/5|Atmosphere: 4/5Recommended dishes Burrito BowlMore
Lior Trok: טעים כמו רוב הרשתות שלהם פה , נקי , האוכל טרי , המחיר לא יקר , היה מספיק מקומות ישיבה ולא עמוס
Jean Paul Abi Awad: It is always the go to place during lunch break time. Delicious and spicy 😋 exactly what I search for.Food: 4/5|Service: 4/5|Atmosphere: 3/5Recommended dishes Burrito Bowl …More
Enrique Vila: Comida rica y barata, no muy cuidado
Tamás Vastag: Food: 5/5|Service: 4/5|Atmosphere: 3/5More
Jose Silva: Very niceFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Seok-Hwan Rah: Food: 4/5|Service: 1/5|Atmosphere: 2/5More
robert deford: It's a good Chipotle, the food is always delicious. The service can be rough, especially if you're here during the lunch rush. Upstairs has a decent amount of seating and they keep the place clean.Food: 5/5|Service: 3/5|Atmosphere: 4/5Recommended dishes Burrito Bowl, Chips and Guacamole …More
ROBINSON TORO LEON: Excelente lugar para darte gusto y comer saludable..
prakash garg: Food: 3/5|Service: 3/5|Atmosphere: 3/5Recommended dishes Burrito BowlMore
Haider Yovany Uran Gil: ExquisitoFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Julio Sosa: They don't know how to roll a burritoFood: 1/5|Service: 3/5|Atmosphere: 3/5 …More
Alexander Renaud: Fast service. Code needed to use bathroom
Judy Yen: Food: 4/5|Service: 4/5|Atmosphere: 4/5Recommended dishes Burrito Bowl, Chips and GuacamoleMore
Caroline Murdock: Associate was very kind and gave me a discount. Quesadilla I ordered was pretty good and had a generous amount of cheese on it. However the chips had an odd taste to them & were a bit stale.
Carolyn Davis Van Allen: Food: 5/5|Service: 5/5|Atmosphere: 3/5More
Sagrario Orellana: I go all the time, some of the staff is quite rude like the white woman (I think her name is Ana) who is quite disrespectful, rolling her eyes at me after i asked a question always yelling and overall makes me feel unwelcome. Other staff members make me feel like at home especially the Hispanic ladies. My issue also is that i often go after work, something is always missing like today there was no sour cream or others days there is no cheese or lettuces. When I mobile order they put WAY less food then when I order in person even tho it’s the same order.
Muskan Patel: Recommended dishes Burrito BowlMore
Taylor Spring: Save your money. The staff were extremely rude and the food looked terrible. I panicked and paid and then didn’t even eat the meal as I didn’t trust the cleanliness of the restaurant. Certainly not up to the standard of Chipotle restaurants I’ve been to in the past. Based on past reviews realizing I should have read them first.
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2. Chipotle Mexican Grill - Boston
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· 719 reviews
553 Boylston St, Boston, MA 02116
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Alice Weismann: Food: 5/5|Service: 5/5|Atmosphere: 5/5More
Noah Pentecost: Food arrives late and oxidized.
Monica Dejesus: Muy rico todoFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Jim Jenson: This location has a history of accepting orders, taking about 2 hours and then cancelling the order after waiting that long. Yesterday I went in to order and they very rudely told me I HAD to place the order online. Staff here is rude to the extreme. You'd get better, more friendly service at Karen's Diner (known for their rude staff). Avoid this location!Vegetarian options: Didn't get any due to rude staff.
Pete Peterson: Very busy, difficulty placing order. Upcharged for something, not sure what. Burrito was poorly wrapped.Food: 3/5|Service: 3/5|Atmosphere: 3/5 …More
yongzhi liu: Food: 5/5|Service: 5/5More
Dabs Biggest Fan: Went pretty close to close and the guys were very helpful and charismatic for seeing some walk in before close. They made my burrito to perfection.Recommended dishes Chips & Queso Blanco, Burrito Bowl …More
Travis Meinders: I live nearby this location and I've visited quite a bit. They are regularly out of items. It doesn't matter if it is right before dinner rush, during, or late in the evening. Sometimes there is no cilantro in the rice. They almost never have peppers and onions (not exaggerating: maybe once in a dozen or so visits). The fountain drink machine is not working a lot of the time. I honestly feel dumb for how many times I've gone back to end up with this much evidence for myself of how bad this Chipotle is. I'm finally done with it.Vegetarian options: The fajita peppers and onions, which are a popular vegetarian choice available at other Chipotle locations, are almost never available at this location
AMIT PAWAR: I really appreciate the food and ambience 🔥Food: 5/5|Service: 3/5|Atmosphere: 4/5 …More
Jamir Gomes: Delicious, good food always ,pleasant
Jordan Clarke-Bonhomme: Decent customer service, but it will take a while for the servers to get to you during preak service hours.Vegetarian options: Plant-based chorizo, beans, shredded cheese and sour cream offer protein packed meal options for vegetarians and vegans.Kid-friendliness: Lots of kid-friendly options on the menu, but there's no room for kids during peak hours in-store.Dietary restrictions: Gluten and low carb options available on the menu.
Danostories: Excellent service 👍👍👍Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Connor Davies: Always out of everything but white rice and chicken
David Eicher: Super fast and great food!Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Kerrie E: The food was good. It wad a busy time and my boyfriend needed to go back and have another rice bowl made as the white rice was not cooked enough. The manager remade his bowl and apologized.Dietary restrictions: Rice bowls are gluten free.
Sally Jang: This place gives so much food!!!
HSulamita C. Renox: Es un lugar agradable!
Paola Poujol: Food: 5/5|Service: 5/5|Atmosphere: 4/5Recommended dishes BowlMore
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Mexican restaurant
3. Chipotle Mexican Grill - Boston
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· 331 reviews
51 Boston Wharf Rd, Boston, MA 02210
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H X: Terrible service. The staff were making fun of a non Spanish speaking customer in Spanish while preparing her order. They were having trouble taking the order because they didn't speak English and didn't know the English words for some of the ingredients. El peor Chipotle en el que he estado.Kid-friendliness: May not be friendly if your kid doesn't speak Spanish
Y S: Stay Away!!!!
Amin Herati: Great location. My low rating is due to the manager, who fabricated company policy about why she shouldn’t replace my lost order.Food: 5/5|Service: 1/5|Atmosphere: 5/5 …More
Sue C: Hardly any chicken.. diced up small.
Tech Lair27: I got food poisoning from this location. Food was terrible compared to other restaurants.Dietary restrictions accommodated Not sure …More
matt p (Wunderboi): This is the worst Chipotle location I have ever been to. Every single day they are out of key ingredients. It’s understaffed and poorly managed.
Dr. Böhm: This was my favorite restaurant until my wife’s bowl had a plastic food wrapper mixed in with the salad. I strongly urge people away from this location.
ROBINSON TORO LEON: En lugar pequeño pero muy agradable, los platos son deliciosos y tengo la opción de llevar mi comida a cualquir lugar y lo mejor sin tener que esperar mucho
Jorraine Brown: My time here was very wonderfulRecommended dishes Bowl …More
Javon Collins: Trust the other one star comments
B K: As far as Chipotle goes this place is impressive. Even at lunch rush in the seaport, they get you in and out very quickly. Food was still piping hot. Service was quick and efficient. You can tell they have good management and that the workers want to be there and get er done. No slackers among them and all seem to have a great attitude. All in all top notch. Eating in isn't a great idea as it gets mobbed but it is what it is.
Alexander Miller: One of the worst Chipotle locations in the Boston area. Literally never have your order ready even even placed in advance for pickup and have even said they didn’t have it all. Because of this I now avoid this location at all costs and prefer the next closest location over in the financial district.
jeremy burgos: I never complain man but I legit never get the right burrito and it’s always cold.
Jack Gustafson: Order cancelled after an hour of waiting with no explanation and no service recovery
Kendrick Kidd: After having items missing in my orders over 4 separate times, and never getting a refund for it, I’ve decided to never go to this specific Chipotle again.The last and final time I ordered from this specific Chipotle via UberEats, my chips and queso was missing, along with my drink and the steak and dressing for my salad. Since UberEats also wasn’t helpful in refunding me or at least offering me credit, I decided to walk to this chipotle. When I explained the issue and asked for the missing items to fulfill my order, the employee suggested, “ you should really order earlier on in the day because we run out of a lot of things by night time…..”Service sucks and it’s also pretty unsanitary in there.
Drew Otter Mess: Rude employees, food was bad.
Claudio Vieira: Haven't been here in a while, but won't be ordering from here ever again. Order was supposed to be ready at 1:50 pm... wasn't ready until 1:59 pm. 7 people running around with no sense of urgency and forget about being friendly.
Javed Brewster: Cashier took my order and didn't even offer me a bag to put my food in, he just walked away . I will never ever be coming back to this location.
Flora English: I love chipotle, but you couldn’t pay me to go back to this location because of how bad the customer service is
Adelino Miranda: Unfriendly place . Server was rude and i had to throw the food as didn’t feel like eating after her rude behavior to me. Management should do something about this.
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Mexican restaurant
4. Chipotle Mexican Grill - Boston
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· 551 reviews
101 Summer St, Boston, MA 02110
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Rafał Rzepecki: My burrito wasn't properly wrapped and it disintegrated
George Klidas: Everytime I order on a Saturday evening using the app the location is closed when I arrive to pick up. I called ahead and automated system said open until 10pm. I arrived at 6.20 and door was shut. This has happened about 4 times now. Management doesn't seem to care. Time to find another place.
Noah B: Food: 4/5|Service: 4/5|Atmosphere: 4/5More
ROBINSON TORO LEON: El mejor lugar para comer algo rico, además es rápido y delicioso. Todo es frezco.
David: Went there yesterday around dinner time after walking back from an event. Walked up to the counter and the 3 employees working there just sat there looking at us and chatting with one another, as if actively ignoring us. No sign indicating no dine in orders etc. We were looking right at them and made eye contact. We turned around and walked out. The group ahead of us had to do the same thing.
Nicholas Norbutas: Good chipotle
Jonathan martin: This used to be a great chipotle. Today at 1:30 on a Thursday there was no white rice, steak, cheese, or corn.
Sanjana vyas: Extremely rude service. I couldn’t understand what the staff was asking me and instead of being polite the staff was laughing and commenting. I will surely never come back and wouldn’t recommend anybody else to.
Akshay Iyer: One of the worst places i have been to.The server keeps reducing the quantity of food put in the bowl and does not pay attention to your orderRecommended dishes Burrito Bowl …More
Krzysztof Klimczyk: Food: 5/5More
Wes Boudreau: Better run Chipotle locations nearby if you want their menu.
Aditya Kamath: This is one of the most clean and hygienic Chipotle in the Boston Area. The staff is really nice and the food is freshRecommended dishes Burrito Bowl …More
kenisha simmons: If I can give this place a 0 star I would. Every time I went there I end up on the toilet. The rice is hard, the place is always messy from serving the food. The safe isn’t friendly at all. Also the chips is always steal. I went there today because it’s closer to my job and was running behind for lunch so I came here lord why did I? I would usually go to the one near state street. This is the last time I will be getting food from there. Honestly if they can’t get new people they need to shut this place down, something needs to be done ASAP.
Jj Kkk: the rice was mushy and the chicken was very nasty. only bad chipotle experience
Chris McCarthy: It's food.
R3dimido Yo: Very friendly and food was greatFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
SHUBHAM AHIRRAO: Food: 4/5|Service: 5/5|Atmosphere: 5/5Recommended dishes High Protein BowlMore
Shane Smith: The card machine is nearly always broken. Call ahead
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5. Chipotle Mexican Grill - Boston
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· 202 reviews
8 Park Plaza, Boston, MA 02116
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pmw: The service and food were okay. They happened to be out of chips, so no taco chips drizzled with cheese on my visit. Overall, this location was clean, but it lacks atmosphere with its stainless steel tables and limited seating.If you found this review helpful, please tap the thumbs up to let me know. Thanks!Food: 4/5|Service: 4/5|Atmosphere: 3/5Recommended dishes Burrito Bowl, Vegan Bowl …More
Rodion Sobol: Nice and healthy option before trip
Ramiro Cabrera: I mean, who manages this chipotle? No forks, no soda on the fountain, no chicken ready— workers look awfully miserable working there which is very saddening. Tables are a mess where it’s just unsanitary to even sit to have a hot meal. I think we can do way better.Recommended dishes Burrito Bowl …More
Stan Shargors: The food is fresh and well prepared. The restaurant is a bit small with just a few tables. Good Chipotle overall.Food: 5/5|Service: 5/5|Atmosphere: 4/5Recommended dishes Chips, Burrito Bowl …More
Richard Patterson: I have visited many Chipotles, but this one is by far the greatest. The service is always quick, the portions are fantastic, and my order is always made exactly as I ordered it. I order occasionally each week because I work nearby. The staff is quite friendly. They keep a tidy and encouraging environment while being incredibly effective.
jaqueline bezz: Customer service here used to be good, now it is going downhill!
Jackie Times: I had to change my review, I used to attend this chipotle because it was just so much better before in every way, but once the former manager is no longer part of the staff, this Chipotle has turned into a savage toxic place for customers and delivery drivers. The manager she’s a completly unprofessional rude person, she has no customer service skills at all, I wonder how this lady has been admited to be a manager, because customer service here is just nasty now! I will never set a foot on this nasty place again, the manager herself walks around listening to music on her ear-pods, she is just so aggressive and unwelcoming in every way! She doesn’t answer no questions once she’s behind the counter, she treats customers like garbage, l asked her to talk to her manager but she said she was the manager herself, yelled at me asking me to get out of HER STORE and she acts like a high school girl in a professional environment, she also called me n****r. Congratulations! Chipotle is going on the way downhill! You guys Don’t deserve not a single star!
Jose Luis: Había bastantes personas en el lugar, la comida es buena, lastima que le ponen picante a todo
Ediver Martinez osorio: Food: 3/5More
Rob Holland: This store is falling apart. They mess up mobile orders more often than getting them right. Chipotle is usually a first choice but I’m not going to this store anymore.
ruben maia: Comida mexicana a um preço acessíve para USAl e doses grandes. Bom para takeway ou comer no local
Alfred Jhon: long hair tatto he have tatto cashier also he shout me very angry he cant work like this restaraunt please He cant work here he have very bog problem
Adam Jordan: Reliably okay. Expensive these days!
Justin Bardi: Totally disappointed. Love chipotle and hate to see this location manager so awfully. They have 1 person always serving the food. Extremely bad service and always a wait. Avoid this location!!
DamnYouRabbit: Poorly managed Chipotle. Entire fountain drink machine out of order, and the drinks in their fridge were warm, which is nasty. Place was kind of messy, and employees unfriendly.
Health Enthusiast: Interesting layout with two tables by the door, cut off from the rest of the room. It gets a bit noisy on a Saturday aftenoon.For those whoe don't know, chipotle is a chain where you point and they assemble your burrito (bowl or wrap)
Sage Tyler: I literally eat at this chipotle a few times a week but today will be the last, I don’t know what is going on with the lights but it was very dark inside, when I came in I was totally ignored for a few minutes which made me mad cause I literally was the only one waiting. Two guys came in line behind me then they finally took my order. The lady who made my food was okay but the guy that took my money was rude, he made me feel like I was bothering him because he had to stop what he was doing to ring me up. I’m done with chipotle and will be going elsewhere
Chloe: I order bowl from doordash.When i opened the lid there was live bug was in it.
dane charles: Great food as usual. However they could keep the location cleaner. Plus there wasn’t any fountain Tractor. Please get some Tractor!!! The chicken asado bowl was of course bomb!!!
Юрий З: Очень вкусно.
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6. Chipotle Mexican Grill - Boston
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· 462 reviews
148 Brookline Ave, Boston, MA 02215
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Arianne Moreau: I went to visit Boston with my friends and was really excited to eat Chipotle! We were so disappointed by the costumer service… When it was our time to order, the staff completely stopped working and started to gossip and laugh at our group. They then proceeded to mimic our accents… We did not feel welcome at all and we’re very disappointed by our experience… I would recommend to visit another Chipotle next time…
Samuel Wilwerding: I walked to this location from a nearby hotel, about a mile away. The app would not process my pick-up order that I tried to place on the way. No problem, right? Just stand in line, maybe a few extra minutes? No. When I get there, the restaurant is filthy, the line is blocked off with chairs—apparently, they’re only processing online orders—none of the employees are up at the front making anything, and six or seven customers are standing around waiting for their carry-out orders. So, after a long day, I had to walk to another restaurant over a mile away to get some dinner. Total fail, and sort of turns me off to ever ordering from a Chipotle again.
Sarah Fortin: I’ve never been to a restaurant with more incompetent and rude employees. I left without food and feeling disrespected
Parnal Dighe: Worst chipotle looks like portion given is just left over half of items are missing looks like I am paying for whole dish and getting Pennies , Finally my husband has to give few thing from my portion as everything is missing
Becky Smith: This fast food spot has no business calling itself a Chipotle. I’ve never experienced anything like it at Chipotle. Those working behind the counter seemed to be quite bothered that we were there needing to order. Just getting them to stop their conversation so we could be served was a challenge. Communication about what was to go on the salads we wanted was poor. The orders we eventually placed ended up being more of some kind of bowl and not even close to a salad. One of the orders ended up with no salad greens. But the process was so frustrating and we were in such a hurry that we just accepted it so we could move on. Inside the restaurant garbage was overflowing, counters were dirty, and over all it was a mess. The upside is we did get something to eat quickly and we don’t have to go back.
issa aep !!: Absolutely not. I don’t know why this place or any other chipotle think it’s okay to portion mobile order small when the price is absolutely insane. I ordered a bowl and they couldn’t even give me the decency of getting the food hot. They gave me the wrong topping and the app is refusing to give me my refund I’m never ordering from this place again. I advise you to go in person so you can call them out.
Rohan Prabhu: Expect dinner orders to be over 30 minutes late as 10 doordash drivers push their way past you. One of them will try to make eye contact with you as he lets out frustrated sighs. Let me do you a solid and suggest Cava, which is a block down on Boylston.
Teresa Carneiro: Took forever to get my meal and when I finally got it it was wrong. SO disappointed.
Steve Sullivan: Always busy, staff works very hard, did is consistently hot and good.Food: 5/5|Service: 4/5|Atmosphere: 4/5Recommended dishes Burrito Bowl …More
Peter Schiller: Will make you wait 15 minutes just to tell you they are only doing online orders and nobody will make you food in-store for another 30 minutesFood: 1/5|Service: 1/5|Atmosphere: 1/5 …More
Abi Enes: This is the worst Chipotle location in Boston.I've had numerous horrible experiences here, but I'm limiting myself to only writing about today's experience.They only were accepting mobile orders, and had no sign up to tell anyone this. I watched person after person come in trying to order normally, the staff ignored them, each finally asked asked "are you closed?", trying to figure out why they were being ignored and no one was taking in person orders. Then the staff muttered that theyre only taking online orders. One staff member even said "If you do a mobile order it'll go to the bottom of the list and it'll take a very long time. Just go to the sweet green across the street." LOLThere was a worker that was preparing food in the back with gloves on, but then was using their mobile phone to text, then going back to handling the food. Super unsanitary.Finally, please see the picture of my bowl. See what I ordered vs. what came. No words needed.
Micro Pig: Can't dine in at the place now.And got seen as "dumb" by employees by asking how I dine in.
Jordan Karten: Very very very poorly run. After several bad experiences, I gave this location another chance, but they decided to close early. You'd be better off going to El Pelón which is 5 minutes away.
Camila L: Will never attempt to order from this location again, ordered on doordash half an hour before my lunch break began, and the order never came. had to go back and forth with door dash to finally cancel for a refund, now spending the rest of my work day starving.
Joel Griffith: I haven’t been to Chipotle in years and thought I’d give it a try again as I used to love it. Ordered in person a chicken burrito with beans, rice and lettuce. Added a bag of chips. My total was $15.35 and that seemed high but I assumed prices just increased. The cashier was in a hurry and rude so I didn’t press it. After leaving I added the same meal to the app and it is listed at $11.61 with tax. I was over charged by $3.74. Won’t be back ever again now. Contacted the store and customer service and haven’t gotten a reply.Double check the total regardless of how busy they are because they will rip you off.
Mia K: literally terrible
John Wendeborn: I love Chipotle, but this particular place is really hit or miss.On some days they have everything, load up your bowl to the brim, and are friendly. Other days (most days I might add), they are out of everything (chips, napkins, ingredients, forks), barely fill up the bowl, and are just a bit curt. Seriously though, they never have chips.I come here all the time because it's close and is ultimately a passable Chipotle, but it's consistently the worst Chipotle that I frequent (among 3-4 others in Boston).2.5 stars seems more appropriate, so I'll give the benefit of the doubt and round up to 3. It is Chipotle, so even if a few things are missing, it's always tasty.
Conor O Brien: Very disappointing experience. Went here with my partner, we usually love chipotles food, so we were excited to try out this one. We first had to wait 10 minutes with 1 person ahead of us (note: there was 7 people behind the counter). When it was finally our turn to order, the guy didn’t even say anything he just stared at us. They were out of chicken and it was going to be a 14 minute wait (it was 2PM). The girl at the till didn’t speak at all she just waited for me to look at the card machine and pay. When I did pay she walked off without saying anything and I had to ask a colleague for the receipt. I also asked was there any straws for my drink and she just blurted out “nah”, no apologies or anything, no offer to check the back store. Coming from Ireland, we strongly value not only customer service, but just being nice in general as it costs nothing. They definitely need to get their act together and we will not be back.
Grace Kearns: If I could leave a -5 star review I would. Customer service is non existent here, you just get grunted at. They were out of half the ingredients and utensils. The few food items they do have are cooked awfully/cold/stale. This place is a joke.
C McC: This is the worst Chipotle. They have consistently made my order wrong for the past 3 years. I know every time I order through the app or DoorDash for this location that my order will be wrong. They never give you the right toppings and sometimes they even give you other people orders… oh and in a rush? DONT EVEN BOTHER. Note your pick up time then add 30 minutes no matter what day or time because it will never be ready at the time it says it will. I wish this wasn’t my closest chipotle. The only reason I still eat here is my brand loyalty.
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Mexican restaurant
7. Chipotle Mexican Grill - Boston
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· 342 reviews
1924 Beacon St, Brighton, MA 02135
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Jowi Zhou: Given that Chipotle is asking for premium prices compared to other fast casual joints, I'd expect the experience to measure up. Unfortunately, after too many times getting the wrong order or inadequate portions—not to mention this piece of metal extracted from my husband's pork on our most recent trip—I have to give up. It's not worth the money!
Mainak Dutta: Food: 5/5|Service: 4/5|Atmosphere: 4/5More
Harish Shroff: In my Veg Burrito bowl there were chicken pieces. I would like to put a complain for the same. I hope the management receives thisFood: 1/5Recommended dishes Vegan Bowl …More
Cameron Salamone: Recommended dishes Chips, Tacos, Chicken BurritoMore
Steve Sutter: I used to go here all the time. I liked their salads and the dressing. This particluar one is badly run. I have been there at least 6 times and they make my salad and then I get to the end and they have no dressing. All they have to do is make it there but they never do. And when I ask about it all I get was the classic "I just work here". So forget this location even though I have found the service wanting in a few other locations as well.
Brad Liu: Avoid this branch! Took the online order n that’s what I got. Absolutely unacceptable. Not only missed half of the food also looked like some left over.
Alexander Miller: Really unprofessional staff and bad set up for picking up orders.
Connor St. George: Just go to Amelia's, better food, better service, better servings. Soda Machine at chipotle is always broken, staff doesn't care about the job, screaming and yelling from the back, skip this location at all costsFood: 3/5|Service: 1/5|Atmosphere: 1/5 …More
Kevin Jordan: (edited)This place is so unprofessionalI wonder about their hiring practicesIf you are ignorant and rude, you are hired!
Anne Hanson: For a chain restaurant we do enjoy a quick bite at Chipotle. We use the app and order ahead of time and it works so smoothly. Ready when we arrive!
Maja Machowski: I’m a regular at this Chipotle, and I have to express the consistent kindness I receive from the crew, and the laughs as they undoubtedly work well together and look like they want to be there!! HUGE thanks, props, and gratitude for Hannah over here, she’s always on top of work flow, managing orders and staff, packaging orders like a BOSS and being the friendliest and happiest face in the place!! GIVE HER A RAISE!! Come here especially to see her, it’s worth it!
SU JIN LEE: Food: 4/5|Service: 3/5|Atmosphere: 3/5More
Lily Gardam: Good Chipotle, staff nice enough, chips usually not burned.Food: 4/5|Service: 4/5|Atmosphere: 4/5 …More
Fatikhan Gasimov: Staff is POS
Chris Dolan: Awful service. Poor quality food. One of the lesser Taco Bell's I've attended.
Tristan Bagala: I walked into the restaurant and read on the counter that there was cash only or online ordering. Since I was there to order a side of meat, I had no problem with this, I would just pay cash since online ordering was not an option. The young man behind the counter pointed at the sign and said "Can you read?" I nodded and smiled and continued to wait. He then gestured again to the sign and I took a step back. When he walked up to me, he said "I told you to read the sign." I said that I heard him the first time and that I was only looking to know how much my order would be so I could get exact change from my car. He then mocked me and explained while miming how Chipotle worked and asked me if I understood how to order from here. I was incredibly embarrassed as this made a scene for everyone else in the restaurant.
Doron Bracha: Sorry to write a mediocre review, but this place does not meet expectations. Does not seem to be understaffed (6 people in the kitchen), but nobody notices or cares that all the chicken on the grill is already burned. Drinking fountains out of order, tables dirty. Unpleasant and loud rap music, inappropriate for kids :-/Vegetarian options: No salads but they do have rice, beans, cheese, salsa, lettuce, guacamole and chips.Kid-friendliness: Like any other ChipotleWheelchair accessibility: Fully accessible
James Titolo Jr: Terrible service and poor food quality, go to the place next to it,I have better food quality and service
Daniel Wei: Been here twice. Both time gave me the wrong meat. Taste pretty good nonetheless
Ryan Mac: I have never received a warm burrito or bowl, everything is cold even when I pick it up immediately after assembly. It's almost impressive how they do it consistently. I don't know what it is about Chipotle franchises but they are frequently mismanaged, the one in Newton is a mess as well.
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8. Chipotle Mexican Grill - Boston
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· 809 reviews
27 District Ave, Dorchester, MA 02125
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Rithin LK: Very disappointing crew. Their way of serving ingredients were not at all good. I don’t know why they always try to add very less meat, rice and the beans. Especially Monday-Friday (day hour) crew are really disappointing. Whenever I go there during sat and Sunday, I see a better service with complete different crew.
L Rogers: The Manager I believe his last name is Jones. Best hospitality ever! Me and my family will be back!
Ellis Jones: Food: 4/5|Service: 5/5|Atmosphere: 4/5More
Christina Lewis: My borrito was disappointing no real flavor great customer service though. Excellent knowledgeable polite staff. But the food lacked flavor. But I already spent 31 dollars so I ate it.Food: 2/5|Service: 5/5|Atmosphere: 5/5 …More
Damned Fenix: I don't like less than 5, the kid working counter was a little overwhelmed or something, just didn't seem like they could control the rushFood: 4/5|Service: 3/5|Atmosphere: 3/5 …More
Holy K: Foods fine but horrendous customer service the girl who served me had a major attitude. Makes you lose your appetite.
Ashley Rosa: Recommended dishes Burrito Bowl, Carnitas Burrito, Quesadilla, ChipsMore
Rodney: If you've been to one Chipotle you've been to them all. This location often runs out of items that should be available no matter time of day
Michael Carmenatty: first there suppose to open at 10:45am and didn't open until a little after 11am when i picked up my online order and got home i noticed all 6 meals i ordered where completely wrong and with totally different names on them but the receipt was correct just not the food in the bag. the food looked like it was 2 days old and heated up in a microwave the staff members where completely messing up peoples orders and they weren't even busy if i could give negative stars i would. i love chipotle but this is the worst one, horrible place.
Daylis Alonzo: Me gusta pero tienen que limpiar mas el local..
Shatia Roberts: Literally the worst service I’ve ever gotten. They argued with me over quaso. And refused to give a different bag of chips when mine were burnt.
Lorraine Rogers: Food was fantasticFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Kelly “Ramos” Pina: The food is really good but they usually don't take cash. And they want you to order on line before you go in. 👎Food: 5/5|Service: 2/5|Atmosphere: 5/5 …More
stonemansrs: I've been twice so far. The first time, the guacamole looked like it had been sitting around all day and was grey. The second time, they were out of all beans and their soda fountain was not working. The price for the same meal is also $1 more than the Chipotle in the seaport.Update: I've been there 10+ times now and service is much better than it was. Probably just a weird off day with the guac being old. Occasionally they will be out of something. Upgraded to 3 stars.
Ki Val: Ordered Garlic Guajillo steak bowl and all I can say is SUPER BLAND! Yes you get the heat but no flavors of garlic or freshness of cilantro. For $14.07 I was hoping for a nice hit of flavors. I wish I lived closer because I would return this for something that tastes like something 😕 The staff was it's only saving grace!Food: 1/5|Service: 5/5|Atmosphere: 4/5Parking space Plenty of parking Parking options Free parking lot …More
Yimari Mendoza: The workers always in a bad mood
Sha Will: Delicious and satisfying!Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
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9. Chipotle Mexican Grill - Cambridge
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· 453 reviews
255 Main St, Cambridge, MA 02142
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10. Chipotle Mexican Grill - Brookline
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· 385 reviews
876 Commonwealth Avenue, Brookline, MA 02215
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Estiben Morel: La peor experiencia que he tenido, muy mal servicio al cliente, me ofendieron. Nunca recomendaría esta locación
Anthony Feliciano: Not open on time. Very rude employees and apparently the food had not been cooked either. I never post reviews but this particular chipotle is an example how how a business should not be run. I will never come here again.
michael febo: Christian is a great manager.He handle my order perfectly.
David Rowen: Great food. Staff very pleasant all while being great at managing difficult customers.Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Kaylee Jenson: Horrible customer service. I tried to place my order and two women yelled “online orders only!!” at me. This has happened to me before. They tell you to place your order online and you have to wait at least an hour to get your food. I normally have to leave without my food and it is impossible to get a refund through the app.
Josue Alvarez: Sadly, they were only accepting mobile orders at 8pm. I understand if you guys are understaffed but this is the third time I can’t order in person. Not even a sign on the door to prevent people from being disappointed. You can clearly see everyone trying jump through hoops trying to order through the app while employees are arguing with each other. Kinda sad :(
Jack Clayton: This place sucks. The service is bad and they don’t know how to communicate online orders, even though there is a crowd of people standing there waiting for their orders, the Employees don’t really care. They are rude and seems like they don’t have any customer service training. I frequent this place since i work nearby. I’ve gotten FROZEN ingredients in my food, a block of cheese, guac that looks like it’s gone bad and today, i got stale chips that are unbearable to chew.
Lukas Baumilas: Standing there for 5 minutes completely ignored waiting for pick up these people need customer service training
Aaron Sanz: While making my burrito, the lady accidentally ripped my tortilla. To fix the situation, she decided to grab a new tortilla, threw my food into it, then threw away the ripped one. She basically tossed half of my lunch away because my burrito was half the size of a normal Chipotle. I asked her to make me another burrito since she clearly tossed half my lunch away, but she responded that she put all the food I had ordered into a new tortilla. I had to pay in full!
Benson Yu: Terrible amount of servings. The lady gave me a quarter of a scoop on everything. Then puts more lettuce and cheese to make my bowl look more full.
Brendon Camp: They barely put anything in the bowl, half-full at best. Even worse if you mobile order. Recently wouldn’t let me use a reward for free chips and guac which was the whole reason I went.
Meka C: Food is never ready when you go to pick it up from this location. Salty guacamole, too little meat with meal. Not worth it
Jenna Capuzzo: This is probably the worst Chipotle location. I never receive my takeout with 100% of my items included. There is no care or consideration for customers and their requests. I would actively avoid this location if you can.
motaz alamri: Bad quality, pick up never on time
Average To Savage: Typical chipotle but can’t get fajitas veggies in store unless you order online for some reason… they literally won’t reach over and place it in the bowl , they’ll direct you to step aside and order online through your phone, so inefficient!Recommended dishes Steak Bowl …More
Ellis Jones: College kid heaven for a quick biteFood: 4/5|Service: 5/5|Atmosphere: 4/5 …More
Joel Griffith: Employee chased me down on the sidewalk demanding to see my app to prove I ordered. Said thefts are high but I’m like why does the app say to just walk in and take it? Chipotle really has tanked in quality and customer service.
Gustavo Rosa: Awful. Simply awful. Not many lunch options around BU and this place manages to always disappoint. Randomly they will only be taking online orders despite the fact that there's plenty of employees. Not coming back here.Food: 1/5|Service: 1/5|Atmosphere: 1/5 …More
G M: Horrible customers! They didn’t have anything restock and when I asked them they told me they ran out of corn , lettuce , guac , and cheese . Once I got rang up an employee started bring stuff from the back I couldn’t believe how unprofessional it was.
Nathan Piette: NOTICE TO FIRST RESPONDERSThis location only offers the discount to police, not EMS or Firefighters.Service: 1/5 …More
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11. Chipotle Mexican Grill - Cambridge
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· 388 reviews
598 Massachusetts Ave, Cambridge, MA 02139
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12. Chipotle Mexican Grill - Cambridge
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· 156 reviews
100 Cambridgeside Pl Spc F21, Cambridge, MA 02141
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13. Chipotle Mexican Grill - Somerville
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· 338 reviews
274 Elm St, Somerville, MA 02144
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14. Chipotle Mexican Grill - Cambridge
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· 269 reviews
227 Alewife Brook Pkwy Spc B5, Cambridge, MA 02138
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15. Chipotle Mexican Grill - Quincy
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· 789 reviews
60 Newport Ave, Quincy, MA 02171
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16. Chipotle Mexican Grill - Medford
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· 649 reviews
616 Fellsway, Medford, MA 02155
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17. Chipotle Mexican Grill - Dedham
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· 367 reviews
176 Providence Hwy, Dedham, MA 02026
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18. Chipotle Mexican Grill - Westwood
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· 305 reviews
217 University Ave, Westwood, MA 02090
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19. Chipotle Mexican Grill - Newton
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· 412 reviews
300 Needham St Spc 107.2, Newton, MA 02464
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20. Chipotle Mexican Grill - Waltham
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· 536 reviews
1030 Main St #5, Waltham, MA 02451
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