Best Custom Doors Boston Near Me

Ricky Ghoshroy: Beautiful kitchen door and storm door, available for pick-up within a week.

Michel Beaudry: Very nice place. Lots of choices for doors and windows there. I'll shop there again for sure.

Brenda Mastricola: Nice doors as long it doesn't break, your on your own:/

Diego Velez: I'm a huge fan of DD&W no large competitors can compete with the customer service price time of arrival for doors thank you

Michael Fagan: great place go there

Drewndrew Dubois: Okay so far just a little expensive in prices but otherwise from that customer service Alright

Paul Marquez: As a contractor, they usually have what I want, sometimes, not. Always friendly, always helpful.

Gary Barkowski: I bought three wry expensive French out swing patio doors and a slider and Jack could not have been more helpful. Great advice, good knowledge of the product and was right on with the swing time for delivery. Three weeks in we had some issues on the job site and I needed to change the jamb width, Jack said give me half an hour and guess what he said don’t worry they can make the changes!! wow what a relief that could have been very costly . I won’t go anywhere else for my doors and windows. Now I know why they have been in the same location since I was a kid. A great business Gary Barkowski

David Joseph: My experience with Dorchester Door & Window was exceptional! I called and asked if someone could email me so I could send them a google pic of the windows and half round I would like. No dimensions just a pic.They went above and beyond to work with me on finding the right size and pattern. The also did all this without me going to their storefront.I shopped their price and 4 other providers of iM windows could not even match it. And that was the first quote figure they provided me. No haggling...They have been very professional, friendly and eager to assist and tackle an unusual request. I would highly reccomend them! Save yourself some time with building material shopping. Go see them!

Mike Matt: Go visit

nino nitti: Reliable Great in stock windows. Customer for over 35 years.

Dan de Angeli: I have done business here for years

Matt V: They have a great selection of quality doors and door hardware. Staff can be frazzled. Good support after sale.

Eric Nisbet: Very helpful and friendly. I don't know anything about windows and they helped me order what I needed. Great pricing too.

Jim Brown: I ordered Awning windows over the phone. Special order they said comes in 2 weeks & 1 day after the order is sent. Today is 2 weeks & 1 day after the order was made. Picked them up at 11 am & the windows went in flawlessly. I'm really impressed by the quality of these windows too, the casings are nice, the crank folds down & tucks away into its own special spot when not in use. Gotta say it, huge difference in quality from what I've installed from the big box stores.I read a couple reviews before posting this review. 1 star from Larry Jordan Jr... really, you ask if he you should paint or stain french doors & he says you can stain anything & that makes you freakout. 1st off its not his decision what you wanna do with your door & you were asking about different strains of wood? How about this, figure out what you want & then simply order it, why bust the guys balls with stupid questions that you should have the answers for before even ordering. Its people like you why i can't work in a great place like this, surprised the guy was so nice.

Joe Geary: Love this place, we have bought front door and roll up screen storm door and same with side door and basement door, would not go anywhere else, and they install what they sell

Daniel Lombard: Great place to get doors and windows

Jermaine Allen: My special order windows always on time when day say.

George Soucek: Great service and make screens for your storms fast

Dim Tonkov: Where is the negative ratings? John is horrible, yelled at me and my mom for asking a question, and he is the owner. With this attitude at the top, my prediction is that the business will be out in a few years.

Sam Klaidman: Everyone I felt with was knowledgable, accommodating, and professional. They all made the process easy and stress free.I highly recommend them for your next window purchase.

Karen Edgers: We are so pleased with our new windows. JB Sash and Door's salesperson was knowledgeable and thorough in his presentation. Our trip to view the showroom was informative and helpful. We were very happy with the workmanship of the installers and would highly recommend JB Sash and Door to any of our acquaintances.

Scott Hannon: Awesome service. Great quality.

Gilberto Diaz: Bad for business

jonathan hamilton: Best around

giorgio mariano: JB Sash were supposed to replace 9 windows in my apartment. The day of the installment they realized, even after two early measurements, that one of the windows was the wrong size. They realized that only after they have already removed my old window and had to reinstall again the old one in a very precarious way. I had to wait more that 6 weeks before having them coming again with the new window. And then what happened? They took the measurement wrong again and came with a wrong window again!!! I thought this was a joke, doing twice the same mistake without any consideration.I have been waiting now more than 3 months to have all windows replaced...Not a good service. If you have alternatives I would suggest to go somewhere else.

Sean Zheng: Jackie is wonderful. She helped me narrow down and purchased my entry door. Very responsive both over the phone and through email.

Brian Terry: Dealt with them on quite a few occasions. They have been around for a long time, I first dealt with them in the 80’s. They’re all attitude and they think they’re the guarders of windows and doors. In specialized situations they’re difficult to navigate through. When you have to come back to address an issue, they don’t want to hear about it. Their pricing is high. Projects I’ve used them on for doors, I’ve spent hours and hours describing how to manufacture these doors to go into openings. I felt like I should have been there to order the doors myself. My customers I’ve sent there in the past have all came back frustrated. They said they seem like they didn’t want the business.

K K: Professional. Friendly. Customer service was wonderful.My door is great quality. The installers made sure everything was perfect before they left.

Nadia Cardone: I have called this company about 3 times over the last 5 years trying to get quotes on doors. My latest call was yesterday, and the woman I spoke to, and I wish I could remember her name, couldn't have been more dismissive to what I was looking for. She seemed more interested in steering me away from requesting a quote than actually wanting my business. She basically told me that she had a lot of other larger orders and didn't know when she could get to my smaller request. She was trying to beat around the bust about it, which was even more annoying. Had she been upfront and said "hey, we have a lot of orders ahead of you, it might take X amount of days to get this ordered", I would have actually respected that more, at least it would have been honest. I despise companies that behave like this, and will certainly not be calling them again in the future.

Roy Olivira: Eddie's one of the best receivers around.

Marie Galinski: Came and looked at the job. Waited a week for the proposal. Called and asked for proposal. Did not return call. Finally they called back and said they did not want the job. Wasted my time and theirs.

Andy Lurie: Our experience with JB Sash and Door has been wonderful. Joe Beattie has been great to work with - he even stopped by our home to confirm measurements. They even went the extra step to introduce me to an installer. All in all, a fantastic experience with some great people!

Diego Ribeiro: Super helpful

Mathew Farber: Called today to ask if they install basement doors. The lady on the phone said yes and let me transfer you to our sales team. I told the sales rep what I was looking for and he told me that I'm better off finding a handyman or one man contractor. They don't come out to price and install one door. All we need is a solid basement door in a custom size ordered and installed. What was I thinking calling a window and door place for a door????

John R: Great place to go for doors and windows, knowledgeable sales staff

Janice Martignetti: Critical:ResponsivenessWe looked online said they closed at noon drive all the way over and it was closed. When you call the phone number it says closed on weekends in winter

Building Unit Conversions by R and G Contracting: Great job by my sales Rep. Joe.Helped me with a customer of mine in deciding a proper door for her new window/Door project. Marvin products

Jess Li: The sales seems honest and was very patient with us. Explained to us the different types of windows and didn't pressure us to buy anything.

Robert Olson: Waste of time to deal with. Have your designer order the parts and windows from the manufacture. They are rude and unprofessional. Let's not forget they are also racist!

Chris Moos: Cleary Millwork specializes in commercial and residential door and framework neccessary for clients from the single wholesale builder of residential to hundreds or thousands of specialized wood, metal and fiberglass. As an Architectural Millwork company, we rely on and consistently have access to the highest quality doors and equipment for any marketplace. Nice people, who know their business and treat their wholesale customers with first rate quality and service.

Colleen Read: I had my entryway doors completely replaced by Historic Door. They're a work of art.

Tara B.: John fabricated a new door for our Back Bay condo, paying careful attention to historic details. He followed up with us on his own to make sure we were happy and periodically checks in. He clearly takes great pride in his work. We recommend him wholeheartedly.

Kathryn: John is passionate about woodworking and preserving Boston's authenticity which is evident in his pieces. His woodwork is incredibly detail oriented and he collaborates with talented local artists for custom iron and glass work to deliver beautiful end results.It's been a pleasure working with him.

David Skirkey: I have known and worked with John for nearly two decades. He is a gifted craftsman with years of experience. His work can be seen all over Back Bay. What is outstanding is how his work does not stand out. His doors look as if they were always there, they truly belong. Such is his knowledge and respect for the architectural history of the area. His product is the result of careful research, meticulous planning, skilled manufacture, and timely delivery. John is an open and friendly professional who will answer all of your questions and do his utmost to provide creative solutions for all of your historic door needs!

Rolf Hirschmann: Our company has collaborated with John on a number of occasions and it is fun to trade "trade secrets" with him - a true craftsman of the old school!

Kris Russ: It was a pleasure working on my project with John Carlton of Historic Door. He is a true master of his trade; extremely knowledgeable, detail oriented, respectful of deadlines, and over all friendly and accommodating. I highly recommend!

Marcie Laden: John of Historic Door is knowledgeable, extremely talented and detail oriented. His work is excellent, the doors are beautiful. He does a wonderful job of problem solving for old doors and old buildings -not an easy thing to do. He is also very easy to work with: a real plus. Highly recommend.

Eric Mauro: I have done leaded and stained glass work for Historic Door. Their measurements were exact, client contact was excellent and payment was prompt and in full. What more could you ask for?

S Mart: Only reason I gave a one star because I had to, to be able to post this!!Patrick Richards came to my home and was very aggressive and very pushy. When on your website it says that will not happen. We would have done it but after Patrick made us feel very uncomfortable we plan to go with someone else. We felt very uncomfortable in our own home and we felt like we would've had to ask him to leave and felt he wouldn't leave our home. I will never recommend your company to anyone!!! I am so disappointed and I am still shaking from ifWe will NEVER use Rite Window!

K B: I just had my second consultation with one of their sales reps, Will Trohon. I am a first time home buyer and was nervous about making sure I went with the right company to replace my windows. From the get go, Will has been incredibly professional, responsive, kind, understanding, and patient. I really appreciated how he walked me through the whole process twice before I decided to go with RiteWindow. I am getting my first batch of windows put in shortly and will update my review then; however, to anyone who is unsure about what company to go with for window replacements I would confidently recommend that you go with RiteWindow and ask for Will. You won't be disappointed in their customer service, they really take care of you!Service:Window installation

Brian S.: Critical:ValueAll they do is talk down about their competitors, just like they do in the commercials. I work in sales and you just don't do that. The quality matches the price which is low. I wouldn't recommend. Very turned off by how they based the conversation around what the competitors do/don't do.

Azin Zarrasvand: Service:Window installationCritical:Responsiveness

Mary Klebart: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueA worker came in and installed 7 windows in one day! Very professional and complete service!Services:Pre-made windows,Delivery,General window replacement

Joe Stoltz: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValuePositive experience from start to finish. Everyone I dealt with from the first visit from the person who came to talk to me, to the man who measured to the installers was prompt, professional and did exceptional work.Services:Vinyl window installation replacement,General window replacement

Daniel Ferguson: Positive:ProfessionalismEverything was very professional, very happy with all aspectsService:Vinyl window installation replacement

Brian Herr: Service:Window installationPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Mike Iwanicki: Positive:QualityGreat door great install.Service:Vinyl window installation replacement

Emoney Flex: We used Rite Window to replace 4 windows in our living room. The price is reasonable, and the communication is great. The office is very responsive and helpful when we had problems with Mass Save. Will use again in the future.

Andrew Hunt: The folks at Rite window take professionalism and customer experience to the next level!

Ellen Covici: Just signed a contract with Rite Windows. They were recommended by my next door neighbor who had used them for his windows. The salesman, Dan M. was wonderful. He explained everything very clearly and was very knowledgeable about the product, installation, financing, etc. So far so good! Will update after installation. Big thanks to Dan M for his patience, and kindness.Service:General window replacement

Paul McCarthy: Doug and Charlie showed up on time, started work right away. Very efficient at removal of old windows, and installing new ones. Installed 21 windows and 1 entry door in 2 days . They kept the work area clean, and were very considerate of family members.I will definitely have them do additional work, and highly recommend them!Service:Double pane window installation replacement

Eric Schwaab: Positive:Professionalism,Quality,ResponsivenessI bought these windows for my condo in Brighton years ago. Last night they were put to the test. With 25 mph wind gusts and sub-zero temperatures our apartment was toasty warm. thxs!Service:General window replacement

gardenbill: Positive:Professionalism,QualityI had a 1970s Bay window replaced with 3 double hung windows also 2 windows upstairs. The 3 gentlemen arrived and started work immediately. From beginning to end it was smooth. They cleaned as they went along it was fantastic. I'll use them again for sure!Services:Pre-made windows,Double pane window installation replacement,Window installation

Alistair Wilson: Positive:Professionalism,Punctuality,Quality,ResponsivenessI would recommend Ritewindow. Very professional, clean and efficient window replacement.Services:Vinyl window installation replacement,Pre-made windows,Double pane window installation replacement,Delivery

Peter Dehman: I wanted to tell you how GREAT Greg and Connor are. What an ABSOLUTELY FANTASTIC JOB they did!!!! 10 PLUS stars!!!!!! GREAT INSTALLATION!!I am retired but was in the service industry. I know what it is like to work hard AND in lousy weather. My hats off to both Greg and Connor. I know what they go through (believe me) on a daily basis.Rite Window is THE BEST!!! I will not hesitate to use you in the future!!! To be honest, we had "The other guys" do our windows in 2007. Not happy with them overall. I wish we were as smart then as we were for this door installation.Best to you and ALL for a GREAT Holiday Season!!Services:Storm door installation replacement,General door installation

Robert Marzano: Positive:Professionalism,Quality,ValueBoth window replacement and door installation were done perfectly. Great installers. Very pleased. Would recommend Rite Window to everyone!Services:Storm door installation replacement,Double pane window installation replacement,General door installation

Anthony G: Positive:QualityHigh quality products and awesome customer service people !! Believe all the other reviews you read here. This place is definitely on its game!!Services:General door installation,Window installation

Loren Forrister: Positive:Professionalism,Punctuality,Responsiveness,ValueProfessional installation. Great jobService:Window installation

Olivia Gemelli: Positive:Professionalism,Quality,Responsiveness,ValueThese guys were awesome! Came over quickly and fixed all out windows within an hour. They spent the time to explain the problems, fixed them, and were honest about what was possible to fix and what needed more help. Highly recommend Paul and Paul Jr!Service:Window repair

Bela Vonnak: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValuePaul and his son were amazing to work with . They replaced two windows, installed a new storm door with shutters and everything came out looking amazing !! The service was speedy , ahead of schedule and extremely professional! Couldn’t recommend more !Services:Window installation,Storm door installation replacement

Timothy McCoole: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe had a great experience using Quality Window & Door. Paul and his crew provided high quality work and were also very easy to work with. It's also a bonus we were able to use a local family owned business for this project. Very happy with the results.Services:Sliding glass door installation replacement,Window installation

Amy Green: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI had several windows and a sliding glass door replaced and was very happy with the work. Beginning with the quote process, they were very professional, friendly, and kept me well-informed. Price was very reasonable and I would definitely recommend!

steven parker: Positive:Professionalism,Quality,Responsiveness,ValueThey were great. They professional and did a great job. Also beat Home Depot’s price.Service:Vinyl window installation replacement

Sarah Peterson: Positive:ResponsivenessProfessional, responsive and good rates. Will use them again for future projectsServices:Window frame repair replacement,Window installation

Gen Airth: Called Paul to come out and replace 2 upstairs windows as well as an old bay window that was looking pretty shabby. His pricing was under what I was anticipating, and he was very up front about the time range we would be looking at. Kept in contact while waiting for the windows to come in. They were very efficient on the day of installation and did a great job cleaning up after themselves as well. Definitely will use them again in the future.Services:Window frame repair replacement,Window installation,Window design

C Lyons: I can’t say enough good things about the experience with this company. It was great to be able support a local business along with getting wonderful service. They installed three new windows quickly and professionally, cleaned up after doing the work and answered all my questions along with some I didn’t remember to ask!! So satisfied. I’ll definitely be a repeat customer and look forward to replacing the rest of my windows and doors. Great job to Paul and his team.Service:Double pane window installation replacement

Ryan Hasselkus: Had three basement windows replaced within a couple of hours! Took about 8 weeks after the first consult. Thank you for the smooth service, highly recommended!

Hector Simon: Paul and his son did a great job they replaced my windows and my front door the door was damaged when they came to my house but they ordered a new door and came back and complete the job. So far am totally satisfied.Service:Vinyl window installation replacement

Mike Griffin: Positive:Professionalism,Quality,ResponsivenessPaul and his team were knowledgeable and experienced. They surveyed the site quickly, explained our options thoroughly, and helped us select the best solution for our needs. Installation was efficient and friendly, and the windows look great.Services:General window replacement,Casement window installation replacement,Window screen repair,Custom windows

Joanne Leahy: We recently hired Quality Window and Door to replace windows, a storm door, and shutters. We were quoted a very reasonable price. Paul and Paul Jr. were spot on for their estimated date of installation. They arrived promptly at 7:30 am, moved all furniture necessary to get the job done, and were gone at 12:30 p.m. Workmanship was top quality as were the products installed. They vacuumed where they worked in the house and cleaned the work area in the yard and driveway as well. Anyone interested in honest, top quality service, call Quality Window and Door first. Paul and Paul Jr. are terrific guys.Joe LeahyServices:Delivery,Vinyl window installation replacement,Storm door installation replacement

Melissa DiLiegro: Positive:Quality,ValueThe team replaced 5 windows in my home. They were quick, efficient, and the windows look great!Service:Window installation

Diane Peterson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValuePaul replaced my back door and hung storm doors! He and his crew were there on time . They did a fantastic job and then some! They were the best! I highly recommend them to anyone looking for anything they do !! I wish I heard about them sooner ! Support local !! Before and after ! Unbelievable job!!!Services:General door installation,Custom doors,Door design,Storm door installation replacement

Kathleen Ryaboy: We used Paul and the team when our storm door was damaged in a recent storm. The team arrived on time and got right to work! They were able to repair the door in less than 20 minutes and even provided helpful tips to keep the door from further damage in the future.Their service and professionalism was fantastic! We will be using them for future repairs!Service:General door repair

Dan Ryaboy: We are repeat users of Quality Window and Door. Paul and his team are incredible, professional and courteous. They did all of our windows a few years ago and are now assisting us with our front screen door. They reply incredibly fast and they are very friendly and do a fantastic job of install and clean up post install each time. They are so easy and great to work with.Services:Delivery,General repairs installation,Door design,Sliding glass door installation replacement,Custom windows

AnnMarie Raeside: We had Paul, Paul Jr. and his team install/replace multiple windows, 2 sliding doors, 2 entrance doors and 2 storm doors and couldn’t be happier with the entire experience from start to finish. Paul Jr. came to give us a quote almost immediately after we reached out. He was fair, honest, and transparent in pricing, provided guidance on the best options to change/update our house without pushing his own agenda. They went above and beyond in not only delivering on the doors and windows but also fixing our front entrance (siding, doorbell and mailbox). Paul and his crew were incredibly professional, clean, on time, and communicative throughout the whole process. We couldn’t be happier!!Services:General repairs installation,Storm door installation replacement,Sliding glass door installation replacement,Casement window installation replacement

Dad Nel: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueProfessional job start to finish, start on time finished ahead of schedule, outstanding ,looks great, quality product , complete clean-up and simple instructions. Plus added bonus adjustment to patio door. So a tip of the hat to Paul and Quality Window and Door . A solid recommendation.Services:General repairs installation,General door repair,Casement window installation replacement,Custom windows

Heather Aylward: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValuePaul and his team were professional, knowledgeable and completed the work in a timely manner. I would 10/10 recommend their service.Services:Double pane window installation replacement,Sliding glass door installation replacement

Ken Aries: Positive:Professionalism,Punctuality,Quality,ResponsivenessOn time, attention to detail, clean and removed all old material, explained how all work was to be done. I would recommend this company.Services:Window installation,Custom doors,Window frame repair replacement,Door design

Earl Spivack: Positive:Professionalism,ResponsivenessVisited Woburn, MA showroom and Don was very helpful and knowledgeable. He answered all of our questions and we appreciated his patience and friendliness.

S. Sambrook: Do not go through Pella for new doors or windows. Customer Service is a mess and nearly impossible to get a hold.of. And we have had nothing but issues with our storm door. What a mess!

Mario: Positive:Professionalism,Punctuality,Quality,ResponsivenessReplaced 23 windows with Pella 250 Series vinyl replacement windows.From the sales representative, to the order verifier, to the installation team, the process was seamless, timely and professional.Very pleased with the product and installation.Service:Vinyl window installation replacement

Balaji G: Critical:Professionalism,Punctuality,ResponsivenessIf anything less than 0,, I would have given that,,, 1. Very long wait time 2. Worst installation 3. Damaged product 4.Not responding to my email and phone calls 5. Not installed me the promised one 6. Behaved like this is what we will provide 7.whole project worth 14k dollars 8.Dont trust their words.Service:General window replacement

Boston W: I ordered $36K worth of Windows April 21 and was told by the horrible salesman that they would be installed June. June 1, I called Pella Woburn and found out the order had not been placed yet and the horrible salesman was no longer with the company. After checking with the manufacturer, I was informed that my front windows would be ready June 29th; however, the rear windows not until mid to late October. I want the rear windows installed first which means the whole project will not be done until late Fall. I was told the delay for the rear windows was because of a national shortage of Vinyl. I definitely would have gone with another company had I known this in advance when the horrible salesman rushed thru my home measuring. He was constantly telling me how understaffed every area of his company is. The Installation Clerk was very nice and seemed to do her best; however, this is not a Company I would recommend. I will keep updating this Post as the project progresses.UPDATE: Jan 4 2022. My windows leak cold air. I have to wait a month for service. Caution before purchase.

Colin Daly: **UPDATE as of Feb 2, 2022***After posting this initial review we were finally able to get in contact with Jasime who setup a time for a technician to come to our house to see the issues with the windows we had. (drafty window / paint chips missing from half of the windows)The appointment was on Wed 1/26 between 9:00am - 11:00am. I made sure I was home that day so Al (The technician) would be let in. 9:00 rolls around... 10:00 rolls around... 11:00 rolls around.... nothing. Al didn't pick up his phone, nobody emailed us to say he wasn't coming. Nobody in the office answered the phone or the emails when we asked if Al was coming. We are now a week past the 1/26 date where nobody showed up. NOT ONE EMAIL RESPONSE FROM ANYONE! And, we cc'd several people, called and left messages asking for assistance. NOTHING! DO NOT USE PELLA!***Posted on 1/25/22Absolutely terrible customer service from start to finish. Our window installation get changed twice (and we were assured we would have them installed in August) They called a couple days before and told us that they won't be installing on the date. We again waited, only to be called a month and a half later and told it was postponed again (for an install that was supposed to be in two days)Communication was terrible, customer service was terrible. Non-response. We have email chains where we are constantly reaching out to our reps and cc'ing several others in the company highlighting issues on communication, paperwork issues on their end, lack of transparency... literally everything.The Installation finally happened and took two days (not the one day that we were assured) We have paint chips missing from the windows and one window has a terrible draft coming through. I had brought it to the attention of our installers and they said "it just needs a bit of time to settle" Well... its been two months, it hasn't settled and, even after escalating these issues to our non-responsive contacts within the company (Jasmine Vazquez, Ryan Clancy) nobody has reached out to help resolve the issues. DO NOT USE THEM!An ABSOLUTE TERRIBLE group to work with. Do not waste your time or money.

Tanya H.: absolute horrible customer service from everyone on the team in Woburn. Installation was cancelled the day before they were set to come, re-scheduled and then no one showed up. impossible to get anyone on the phone, and if you do they tell you they'll look into it and never call you back. Our salesperson has avoided all phone calls, texts and emails but took a large deposit no problem. a complaint has been filed with the BBB and the Attorney General should be contacted as well.

TC8 SERVICES: Services:Custom windows,General door repair,General door installation,Window repairPositive:Professionalism,Quality,Value

John Connolly: Critical:Professionalism,Punctuality,ResponsivenessI have never dealt with a more unprofessional business in my life. The unresponsive and lack of customer service is appalling. Our door took 8 months to replace and our window was over a year. We are still without our shower in our bathroom due to several broken appointments. DO YOURSELF A FAVOR and STAY AWAY!!!Services:Custom windows,General door installation

ari hauben: It's been a tough road with Pella, I'm renovating my house and placed my window order in late March, I understand the current consumer climate and challenges companies are facing in delivering, so built in plenty of extra time for delivery. I was told it would be a couple months and that was great!We are now coming up on almost 5 months, some of the correct windows arrived as promised, but 4 windows were incorrectly ordered by the sales rep, three of which were too big, but I had to use any how at my expense, because the wait for new windows was ridiculous and one window showed up that was literally 4X the size of the window we needed and the wrong color and they wouldn't send someone to pick it up to get it out of the construction zone and at some point I was charged for everything, which later was partially refunded, but....Additionally and this is where it gets good, two windows still have yet to arrive preventing me from finishing two bathrooms and the cherry on top, apparently one of the trucks delivering Pella windows caught on fire and my three panel sliding door melted on the side of the highway, you can't make this stuff up, fortunately everyone was alright. But that was early June which is already significantly later then I was originally told and no real effort has been made to expedite a new door, or get me the windows. I still don't have clear information on when the missing items will arrive, just basic information.Look I get it times are tough, labor is low, demand is high and there's a pandemic, but I have not been able to get any updates of substance, communication with my rep is essentially non existent and no effort has been made to fix mistakes made on Pella's end, or expedite the windows/door that have not arrived.Where's this leave me....with a hole in my bathroom wall letting in all that nature has to offer, with two bathrooms and a kitchen that can't be finished until these windows and door arrive, costing me time and money, workers will have to come back after already doing majority of the work to complete flooring painting and etc. and worse, my parents who were slated to move in, cannot until this is done, because we can't get a certificate of occupancy. The lack of concern and effort shown by Pella is frankly just surprising, it feels like more than just a lack of good business and customer service, because after explaining the human side of this, still no effort was made to find some sort of solution to problems that were created by Pella.I think it's clear that Pella is not a company that is concerned with their small, independent residential customers, it's impossible for me to believe that these two windows and one door couldn't have been delivered by now if corporate culture put an emphasis on treating all orders equally and if someone just cared.

Glen Timmons: The only reason I will give them 2 stars is for the install team, they were amazing and professional who went above and beyond. As for Brett Jackson, our sales rep, he has not been responsive at all. We were over charged nearly $400 and I still can't get a hold of him or anyone else who can help. I would definitely NOT recommend Pella out of Woburn. It's been a few weeks and Brett and everyone else has ignored my calls, texts and emails. They don't seem to care once they get your business. I will say again the installers were outstanding, can't say enough good about them, but avoid Pella windows.It's now been over a week since I've posted and I was led to believe they would reach out and make this right but no one at Pella has done so. Truly unbelievable how bad the customer service is, very unfortunate because the windows are great and so was the install team.UPDATE - I am pleased to announce Pella Windows of Woburn made things right, it took me writing negative reviews on Yelp and Google but they did make things right, and I certainly appreciate it. Like I said earlier, the windows and installation team were outstanding but the lack of communication is disheartening.Service:Window installation

Vincent Saia: Avoid this company at all costs. I have been waiting more than four months for a back door and a storm door and this company won't even call me back when I call to inquire about installation. Whether you call their main line or their installation department, you will get an answering machine, and leave a message only to have your call go unreturned time and time again. I have called four times now over a two week period with no response. They have my deposit, and seem to content to take my money and not deliver. I am about to go to the Attorney General and any other resource I can find to see if can get my money back. Companies like this are what give the window, door and siding industry a bad name and reinforce its unscrupulous image.

Gordon Wasson II: Can't get a screen made for something I have dimensions for. This is why I deal with Anderson Windows.

Lance Losey: Positive:ProfessionalismHave the fortune to work with Jared Blum and his depth of knowledge proves to be a valuable resource almost daily. Thanks for all the professionalism Jared!

Danman Babb: Great support and answers to all my questions.

Mary Dunn: So professional in all aspects of window replacement. Better deal for high quality windows. Sales wasn't pitchy, just reflected on the different kinds of windows and their various product attributes. Go with Pella. Best window deal in town.

Michael Merlina: Incredibly informative and helpful sales people.

Anne Geier: Replaced 25 year old Anderson slider with Pella - quality is just not there

joe marino: My window looks amazing! Great price. The guys who came to install it were very professional and polite. Next year, I’m not even going to seek out other quotes. I’m going straight to Pella!

valerie Bordelanne: Very disappointing experience. Not only our 50% deposit was cashed in 2 months prior to historical board hearing but I have just got from the City council that Pella did not showed up at the hearing and our case has been denied. I have asked for remboursement and I can't get it quickly because it has to be handled by the accounting department. How come at the first place they took our money before the approval ?????

Shuchi Sharma: Update: Meghan from Pella contacted us after the reply from the company here. She promised a door will be sent. Today a door was delivered with correct swing. Hopefully the new contractor will be able to fit this in without issues. Thank you Pella for responding and resolving our issues.Old review:I have no other option as I am in a helpless situation with the unprofessionalism of Pella. If I could give a negative star I would.We paid $4,200.21 for a door in 2021 and we still have no door and no communication from Pella.We had requested for a front door replacement in Oct 2021. An appointment was made and Morgan Field from Pella Natick came in. We had a simple request to replace the same door. There was no special requests. We were asked to call a contractor on the day of her visit. The contractor made the measurements and she promised door will be delivered soon. A door was delivered in Jan 2022.When contractor came to install the door he found it was 6 inches short. Our contractor contacted Pella and Pella refused to take any responsibility for the wrong measurements. They did not take the door back either.Our contractor stepped up and paid money for another door but this time the door was delivered in April 2022 with incorrect swing. The door was opening to left instead to the right. Pella driver took the door back and told us they will replace the door soon.After we contacted Morgan she said we need to pay for a third door or take the door with the wrong swing. We agreed to take the door with wrong swing which Morgan said she can send. But it is Jan 2023 and we have still not received any door and Morgan has stopped replying back.Basically it has been an year and half, paid full amount twice (once by us and once by contractor) and we still don’t have a door. Not even the wrong swing door.Pella is very unprofessional. We have been cheated, frustrated, loosing patience and are helpless at the moment. Please don’t ever do any business with Pella.

Anna Dvinsky: We ordered a patio door from Pella. It was really very very expensive. As soon as we paid, communication became very spotty. The door was not delivered on time and only after many attempt to contact them we got a reply with a different date. By than we decided we didn't trust them to install the door and had our carpenters do it. The door turned out to be low quality, not really straight, not exactly the right size and with HW that we didn't get the chance to choose although it was promised to us to be possible. Many of the structural issues we wouldn't have known if it wasn't installed by our guys. It would have just not insulated as well, maybe leaked, caused issues down the line with water damage and just not worked as well as it should. Pella did not reply to any of our emails or calls. Some representatives were plain rude. So we had our contractor contact them. He managed to get them to agree to redo the door. But after that they stopped answering him too. So here we are. Insanely expensive door, extremely poor craftmanship and unresponsive Pella. We don't quite know if they really are manufacturing the replacement, when it's to be delivered, how do we get the right hardware... NOTHING!! I would not recommend anyone to order from them. They are NOT TRUSTWORTHY and definitely not worth the money.

Vero Hall: We replaced 5 windows. The windows are fine, but the service was a Fiasco! Placed order in May 2022 with promised installation date for December 20th 2022. The week of the installation they informed us that the windows were not ready and rescheduled for Dec 30th. The night before installation day they inform us that the installer can’t make it and we get rescheduled. The next installer has a personal event and we get rescheduled again. In the end, after weeks of being rescheduled the 4th team installed the windows but didn’t finish the job and now we’re waiting for another crew to come finish up. In total, we got scheduled and rescheduled 5 times over the Christmas holidays, for Pella to install 5 windows.Pella, I paid premium price for premium service! This was not what we received. I can’t reschedule my life 5 times to accommodate your company: you should keep your installation promise or compensate your customers for the stress and hustle you put us through!!Services:Double pane window installation replacement,Custom windows,Window installation

Victorita Rus: Critical:PunctualityVery bad experience With Pella ! I was not asked about important details , they just took decisions for me . Lack of communication and professionalism , very high prices for their services very late with products . They told us the job will take about 4 months , but it took 6 . Not recommended! .Service:Casement window installation replacement

Bill: Service:General door installationCritical:Professionalism,Quality,Responsiveness,Value

Morelia Blanco: Positive:ProfessionalismFirst-class professionalism and transparency by Alex LeClair who came out to our house to assist with our renovation project. Extremely happy to be working with Pella to fulfill our needs. Alex's behavior is what creates an environment of trust and serve to build long-lasting relationships with the business. Kudos to you Alex!

Mary Bowen: I am a property developer who has ordered from many other window vendors and I have never had this much trouble with windows. Pella creates beautiful high quality windows but this franchise has the worst service and unethical sales tactics. They rush you to place orders, they ordered incorrect sizes, and they didn’t deliver certain parts and made us pay for it. These guys failed to make it right on numerous occasions. They actually lied and said: we offer white glove delivery service and put the windows in the right room. When the delivery guy showed up, he said that’s not the case so our experience was chaotic. When you are spending almost $40K on Windows, you expect your vendor to take care of you. It’s not the case here. Usually I write positive reviews, but I was extremely let down. I recommend you find another establishment to help you order Pella windows... or just go with Anderson.

Carmella Ciampa: When there is a problem from installation they do not call you back or follow through with the changes

Louis cerulo: Called and talked to Josh about a couple of cracked windows. He researched and found out it was still under warranty. He took care of ordering and scheduling the replacement. The 2 technicians who showed up were prompt, courteous and professional! Completed the job and left and you would never know the windows were replaced. Positive experience all around!

Wendy Bornstein (WendyBWrites): Positive:Professionalism,Punctuality,Quality,ResponsivenessWe just replaced our Bay Window and found the service to be excellent with Pella. The installer we had James Stead was extremely professional and informative. He lead a great team and went above and beyond our expectations. I would highly recommend Pella.

Ginger Cheng: Leary gave me very nice help in figuring out the details of the door I like. Patiently led me through all the options. Really appreciate it.It would be a big help if the website can have some pre-designed options for certain scenarios, like mud room door, or color of the house preset.

Ryan Leonard: Great experience throughout the whole process. Kevin was a real pleasure to work with; there was no pressure and he was extremely knowledgeable about the products. The installers were top notch, extremely professional and respectful. Will be back.

Patricia Plourde: Let me start by saying that during my home renovation three years ago I replaced all the windows and doors in my home with Pella products. I was attracted to Pella windows and doors because they offer blinds between the glass and these work really well when you have cats. I waited until last year to begin replacing my cellar windows. I replaced two of them and the plan was to replace the rest this year. Well, I’m hindsight that was a bad decision. I had another salesman come to give me the quote for the last 5 windows in the basement that needed replacement with awning windows. He basically doubled the prices from last year and then I found out that they are no longer including blinds in the same window I bought last year. Stunning, because now the windows won’t match (and just a year later). I reached out to the natick office and then Brendon contacted me to find out what happened. He took care of the pricing and we came to an agreement on that. He tried and tried to get the custom ordered with blinds in the right color but the company wouldn’t do it. Yikes, how disappointing is that after I spent over $20,000 on windows. So, I had to get the windows without blinds just to get the cranberry clad color to match the rest of the windows. I’m happy with the windows upstairs, in general, and they look great from the outside. Only thing I don’t like is that it’s difficult to open them because they are so tight. But, I take that as a good thing for energy efficiency. Brendan was an absolute pleasure to work with and very responsive to all of my inquiries. Would have given 5 stars if I was able to get the same cellar windows. Brendan gets 5 stars.

Ali Cahill: Tim O’Keefe was fantastic to work with. He took the time to go over all of our options and was extremely patient with us as we went back and forth on the windows we wanted to update. He is always quick to response and incredibly knowledgable. Tim was recommended to us from another happy Pella customer and we are so glad we worked with him.

Chuck Kabat: Thrilled with the customer service and expertise of Pella's Kevin Gerhart, who we've now turned to three times for window projects in our home.

taylor gornik: Great windows, better service.Kevin is top notch.

Russ Greenblatt: Jared Powell was fantastic and would highly recommend him and Pella!

kboomoney: Kevin helped me with a project last year, it went so well I called him back this year for some more windows!! He's not pushy & gives you all your options, highly recommend working with him & Pella Windows!!

Riccardo Abelard: Jared Powell made this process easy and simple. He went above and beyond to find out a specific code rule for my installation and kept me in the loop. Very informative as to what my options are and matched to my existing sliding door. I can't wait to see the finish product.

Brian Corbin: We had a great experience ordering our front door and sliders from Pella. Our sales rep, Jared Powell did a great job assisting us in specifying the correct product and managing the installation details.Brian & Nancy

Stacey Kelleher: Service:Window installationPositive:Professionalism,Punctuality,Responsiveness

Scott Bedard: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThe installers were the absolute best...Services:Vinyl window installation replacement,Window screen repair

Sharon Stentiford: The windows are great and make a big difference in heat retention in the building during cold weather. The work was professional and insulation was installed where needed. Clean-up was done afterwards. The price of the windows is justified by their quality. We would highly recommend Window World to others and plan to use them again ourselves.Service:Double pane window installation replacement

Suzanne Guilbault: The sales guy, David, was great and personable. The installers we very nice and efficient. I left them to go to work for a few hours my house was the same way I left it. I left for vacation the day after the install and when I arrived home one of the blinds will not go up all the way. I reached out and service will be taking care of the issue. I feel the door was expensive but it has a 100% guarantee so I’m happy with that. Well worth the money.Service:Sliding glass door installation replacement

David Alves: Positive:Professionalism,PunctualityHad contacted Window World of Boston for a quote on gutters. The sales rep checked out my home and determined our trim and roof were not built to accomodate gutters. Sales rep educated me on what other competitors may do to install gutters and how it would impact my home. Very honest sales rep and company!

Rhina Ricci: Had 15 windows installed by Windows World this past Monday. My husband and I are extremely pleased with the product and workmanship. Quentin and Fred (Freddie) did an excellent job. They covered with plastic, as needed, those areas where job was to be done, performed repairs on couple of window sills, where needed, and thoroughly vacuumed each area after the installation was completed. They then proceeded to give us a thorough explanation/demonstration on how to properly operate our new installed windows and other info as needed. All this was done in one day in an efficient and professional manner. We had 15 windows installed in our home. We are now waiting for installation of vynil siding on our home. Hoping the vynil siding crew are as efficient, professional and detail oriented as Quentin and Freddie were with the installation of our windows. Thank you Quentin and Freddie for a job well done. You rock!Service:Double pane window installation replacement

anthony riscolo: Positive:ProfessionalismThe installation was very clean and professionally done with minimal interruption to my houseService:General window replacement

shasha chang: great work. clean and neat. very professional installation. and lifetime warranty.Service:Double pane window installation replacement

Mythical Realm: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe would 100% recommend Window World! We had 15 windows and a large slider replaced. From the first meeting with the salesman, to the installation, it was painless! Everyone was friendly, professional, and prompt.Service:Vinyl window installation replacement

Edgar Villanueva: Positive:Professionalism,Punctuality,QualityGood clean work.Professional window install are a must, make sure you call this guy's up for any of your needs! 5 out of 5 stars.Service:Window frame repair replacement

Kim Miller: Positive:Professionalism,Punctuality,Quality,ValueThey arrived exactly on time. After the work was done, they explained the features and working of the new windows. Everything was covered with tarps and my place was spotless when they left. I don’t have to do any repair or repaint to trim and siding. I’m very happy.Service:General window replacement

peter gillies: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFast install, friendly workers, windows look great.Service:Vinyl window installation replacement

Ann Barrar: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueCannot say how Happy we are with the 10 new windows. Everyone we had contact with was eager, professional and prompt. We are definitely planning on the last few windows being done here.Service:Vinyl window installation replacement

Michelle Mullet: Positive:Professionalism,Punctuality,QualityWe needed a new roof quickly. The guys at Window World were always on time, always professional and their crew cleaned up perfectly. I’m very happy with the new roof and I highly recommend these guys for your next big house project.

Andrew Liakos: We had an amazing experience with Window world! Quentin and Charlie were amazing to work with and extremely professional. I would recommend window world to anyone looking for any type of window replacement repair etc. They have received a customer for life due to their professionalism, care of my home, and overall quality. Thank you Quentin and Charlie!Services:Vinyl window installation replacement,General window replacement,Double pane window installation replacement

Beth Larocque: Positive:Professionalism,Quality,Responsiveness,ValueBay window replacement. From initial meeting to quote project to installation completion everyone was knowledgeable and professional. The quality and craftsmanship of the window and interior trim is exceptional. I couldn't be happier with my overall experience and highly recommend Window World of Boston.Service:Vinyl window installation replacement

Kebert Eloi: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI love the windows. The installers were very professional, and quick! I would definitely recommend them.Service:Window installation

Diane Broderick: Positive:Quality,ResponsivenessAlthough pleased with the look of the doors and the fine work done by installers, we found the price, in comparison to similar window/door companies, significantly higher. We would suggest obtaining multiple estimates before making a choice.Service:Storm window installation replacement

Joseph Geller: Positive:QualityHad K-Guard gutters installed. Geat workmanship with a well built product. Expensive but with it.

Donna Legro: I replaced a French patio door with a sliding door and got a few estimates before choosing Window World. Everyone from the sales person, installers & customer service was very professional. While taking out the old door, the installers uncovered a large amount of water damage under the step/threshold. They showed it to me, cut it out, went to retrieve supplies & replaced it, waterproofed it & completed the installation. I am very happy with the door & highly recommend Window World.Service:Sliding glass door installation replacement