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1. The Fainting Couch - Custom Furniture - Boston
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· 0 reviews
25 Drydock Ave, Boston, MA 02210
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2. Loki Custom Furniture - Cambridge
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· 0 reviews
21 Properzi Way, Somerville, MA 02143
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3. Infusion Furniture - Boston
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· 0 reviews
15 Channel Center St #409, Boston, MA 02210
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4. Lighthouse Woodworks | Custom Tables - Boston
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· 59 reviews
175 William F McClellan Hwy, East Boston, MA 02128
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Joshua Alan Carpluk: It has been an absolute pleasure collaborating with the Lighthouse Woodworks team on numerous tables for our interior design projects! Their attention to detail and craftsmanship is extraordinary, producing handcrafted custom furniture that is beautiful and built to last. We love supporting local, family-oriented furniture designers such as Lighthouse Woodworks, because the these furniture pieces are built to last, from timber lumbered or salvaged from the US. Such a great team and we look forward to collaborating with them again in the future!
Jennifer Littman: My husband and I absolutely love, love the farmhouse table that Lighthouse Woodworks built for us out of white oak planks that were salvaged from a Kentucky barn. We visited their expansive woodworking shop in Boston and were impressed not only with the shop, but the time that Lucas spent with us, sharing what he could do and making sure that he met our needs. He and Dan sent us pictures along the way and had the table delivered to us in a timely manner( just over 30 days). This was an amazing feat considering we live on Nantucket Island. We had researched tables in other big name, high end stores. The price and quality that Lighthouse gave us out did everyone else. It will outlast us, our children, and our grandchildren. And it has CHARACTER! Thank you Lighthouse Woodworks.Services:Table construction installation,Furniture design,Delivery,Custom furniture
Michael Palmquist: Services:Table construction installation,Delivery,Custom furniturePositive:Professionalism,Punctuality,Quality,Responsiveness,Value
Samara Brenton: Working with Daniel, Jonas, and the rest of the Lighthouse team exceeded our expectations from start to finish! We came to them with a specific vision in mind which they brought to life through thoughtful design discussions, deep expertise, and amazing craftsmanship. The beautiful teak turned-leg table they created is the perfect centerpiece for our home. Couldn’t have asked for a better all-around experience or more impressive finished product - we will be back!Services:Table construction installation,Delivery,Custom furniture
Jennifer Kaplan: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueEasy to work with and amazing product!! My kitchen table came out better then we imagined!! Highly recommend!Service:Custom furniture
Rita Sweat: Daniel and Lucas are wonderful to work with.They are a professional and talented duo. They designed two custom dining tables for us ,for two different homes and the outcome was beyond our expectations! They were patient and held our tables while we had delays in construction. They were prompt in responding to delivery dates and the delivery was white glove quality! We highly recommend Lighthouse Woodworks for any customServices:Table construction installation,Delivery,Custom furniture
Monica Moulton: I ordered a custom table and am happy with it. It took about 2.5 months, but they set the expectations with me, so I knew this was their timeframe. Everyone at the shop was professional, friendly, and knowledgeable. They took their time explaining everything about the different types of wood they work with and how it would/could work with what we wanted. They also delivered it and set it up at home for us.If I had to make one criticism is that, the table isn't finished at the bottom, just the top. Now, we don't use the bottom of the table obviously, so unless someone can prove or explain why that's a bad thing, we're still very happy with the table. It's beautiful.I will be ordering more products from Lighthouse Woodworks in the future.
Brigid McCauley: Positive:Professionalism,Quality,ResponsivenessLighthouse built us a beautiful custom walnut table. We primarily worked with Daniel & Jonas who were both extremely professional and knowledgeable. Working with them was a wonderful experience from start to finish.Services:Table construction installation,Custom furniture
Andrew Sail: Daniel, Lucas and team could not have been more professional, detail-oriented and talented! Our table from Lighthouse is the flagship of our home. The team worked with quality top-of-mind, from design to delivery. The end result is beautiful and well-built– a true heirloom piece.Pictured is our live-edge Walnut dining room table with a Y-Trestle base.Services:Table construction installation,Custom furniture
Michael Glassman: This is the place to buy your dining table! We bought a reclaimed wood table and just love it. The quality is great and the company is easy to work with. We had a small problem with a hole in the top and they sent one of their woodworkers to fix it. The fixed the issue. I highly recommend Lighthouse Wood for their fantastic tables and professionalism.Service:Table construction installation
daiva veitas: Positive:Professionalism,Quality,Responsiveness,ValueDaniel and his crew created a family heirloom for us. The table is stunnng and everyone comments on it when they enter the room. Daniel always responded when I reached out and are available for upkeep tips. I would absolutely recommend them.Service:Custom furniture
Donald Walter: Lighthouse Woodworks provided an outstanding reclaimed oak farmhouse table that was oversized for our large family gatherings. From initial shop visit, working with Daniel to the final delivery and assembly our experience has been exceptional. We strongly recommend using Lighthouse for any of their services.Services:Custom furniture,Delivery
Priya Garg: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueDaniel and his team are amazing. They personally met with us to understand our style and we’re not pushy. They created a custom table that was able to be extended from 8 to 12. One of the leafs doubles as a beautiful entryway table. It is better than we could have imagined. I would highly recommend Lighthouse!Service:Custom furniture
Kara Doyle: These guys are incredibly talented! Absolutely love our custom vanity! This is the second piece we have bought from them. They are great to work with, let us come up with custom ideas but also give suggestions. Great quality materials and meticulous work. Definitely want to work with them again in future.Service:Custom furniture
Jay Ehle: We were extremely pleased with our new dining room table from Lighthouse Woodworks. They were easy to deal with, professional, accommodating and the end product was fantastic. The walnut wood used was remarkable in quality of grain and width; certainly a lot of thought went into picking the right pieces. The finish was just what we wanted and overshadowed another more expensive custom piece we had. The table was delivered and the delivery team was prompt and careful on setting up the table, making sure it was wiped down and ready. This will be a treasured heirloom for our family for years to come.Service:Table construction installation
Elisa Chan: We love our table! We've been looking for a while for a dining room table. When we couldn't find one that fit our style, we decided to go custom. After more time looking for a good custom table, we finally found Lighthouse Woodworks. It was an awesome experience from beginning to end. They were very informative and helpful in selecting the right table for us. They were responsive during the construction and finished on time. The final product was exactly what we wanted. We've already recommended Lighthouse Woodworks to our friends!Services:Custom furniture,Table construction installation
Webinar Administration: Positive:ProfessionalismWe bought 2 English Elm slabs from Berkshire Wood Products and Dan and his team did the rest. The pics speak for themselves: Lighthouse does amazing work. I wouldn't consider working with anybody else.Service:Custom furniture
Greg Batchelder: Daniel and Lighthouse Woodworks made us three great tables, two out of Monkey Pod and one walnut with an epoxy inlay. Awesome quality from the concept of what we had an idea of to their awesome shop turning out three amazing tables. Each piece captured the initial ideas in a final product. Highly recommended and can’t find products like this is stores. This is real furniture!!
Sharon Sullivan: My review is posted in advance of anything ordered or purchased from this company. It is based solely on what I see, and the customer service I have already received. I am looking forward to placing a special custom order soon.
John: When we moved to Boston from Europe, we were so disappointed by the cheap quality of tables we found at the local furniture stores. It was such a blessing to finally find Lighthouse Woodworks, a family friendly company truly passionate about every single one of their products. This was exactly what we were looking for in the search for our dream dining room table. We are incredibly happy with our live-edge table, which is exquisitely and meticulously made to perfection, carefully delivered, and absolutely worth the investment since it will last for generations to come. Thank you for this gorgeous and unique centerpiece in our home!
Courtney Donnelly: We ordered our reclaimed oak dining set from Lighthouse a year and a half ago and it made our house a home. The table itself is a work of art and will be one of those things that’s passed down generations. Lucas and Dan were great to work with. Would recommend to anyone looking for a piece of furniture that’s made with heart and not in a factory!
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5. Custom Office Furniture - Boston
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50 Terminal St, Charlestown, MA 02129
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6. IL Decor Modern Furniture - Boston
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· 21 reviews
10 St James Ave, Boston, MA 02116
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Candy Albano: I live in Miami.. I purchased a Lafer recliner on Amazon that came from Il Decor. I did not know that the the chair would come unassembled. My husband was able to get the base on properly but could not get the arms on. I called the store desperate asking if they knew anyone in Miami that could assemble the chair? Michael was very helpful, he took all my information and called me back within minutes with the name of a moving company that he uses here who could help me. I called, the ABA moving company spoke with Boris the man Michael said would help me and in less then an hour two guys came, assembled the chair, and even helped me move the temporary chair back to the room it belongs in. They wouldn't charge me, although I would have been happy to pay! Michael called me later to follow up and it turns out he paid them to assemble the chair....now that is what I call CUSTOMER SERVICE. Thank you Michael for saving the day and possibly my marriage! On a side note, I am an interior designer here in Miami and Boston is lucky to have such a fabulous store with such incredible service, and I say that from a professional perspective!
Ann LoDolce: I virtually furnished my condo with the beautiful furniture I bought at Il Decor. The staff went 110% on every request each time I made a purchase. I had a table that broke because it was defective, and they fixed it without question. But aside from that, my place is now very special because of the selections with their advice.
Bmc: A hidden gem in Boston! I highly recommend this incredible unique spot. What an amazing design center and resource . They have helped us reimagine our modern home with beautiful cabinetry, media units, couches and chairs. Each piece is so unique and custom ordered. I can’t say enough good things about working with Mike.He has spent hours patiently helping us choose the right finishings and pieces for our particular home. He is incredibly responsive and helpful!!! Visit Il decor. You won’t be sorry!
Wendy: Great source of design classics! Pia provided wonderful customer service to secure a hard-to-get item for me. Very happy with my experience. *****
Arick Milavsky: My experience at IL DECOR was exceptionally good and I am writing this review to highly recommend this store, its Manager and also the staff working with him. So 5! Two years ago, we bought some furniture for our new home and were helped in making the right choices by a very young Interior Designer: with great clarity and without ever being pushy, she drew a project and dedicated a lot of time, just to make sure we were happy with it. Also my wife was really impressed because we never happened to come across someone so highly skilled, extremely calm, polite and patient, in other furniture shops. Time went by and we then returned there for buying some accessories. Just few days ago, I was again in the shop, because we're now looking to buy a reclining chair for the living room and they do have some nice ones. Again, the experience was good, and I found a nice leather recliner. We never had problems with the home deliveries and also Customer Service reflected the high standard. For this reason, I just want to take this opportunity to thank, also on behalf of my wife, the IL DECOR staff for all what they did for us. It's been a pretty unique experience and we won't forget them. Also, we don't plan on going anywhere else to buy Italian furniture!
Jeremy White: Had a great experience..Very nice atmosphere, so friendly...
Melanie Kokoros: As an interior design professional, working with the right furniture company is crucial for my business and my clients . Il Decor has been an amazing partner with the utmost customer service . They are a cut above other high end furniture companies and set themselves apart. They are very knowledgeable and make the design process hassell free. Il decor is unique with its variety of European furniture lines, fabrics, materials and endless options.I highly recommend any consumer looking for exceptional service and furniture to visit Il Décor.
Mona Bishop: This review is specifically for Steven, versus our overall experience which wasn't as great. Steven went above and beyond the call of the job to make sure we got what we ordered, installed correctly and looking good. Thank you Steven- you are a huge asset to IL Decor Modern Furniture!
Judy Kwong: Raquel has been extremely helpful and patient in assisting me to find the best furniture that suits my needs. Their pricing is fair and this is a place that I go to for well made European furniture.
Becky Moore: i purchased a Cierre Sofa from Michael at Il Decor. The price was much better than a quote I got from a store in NYC. Delivery was as promised (and included in the price). Based on my experience I would not hesitate to recommend them.
Роман Самарский: I came across IL DECOR in Back Bay in a quest to buy a new table and ended up furnishing my entire apt. I worked with Michael and could not be happier. No need to hire an interior designer... The result of working with Michael has left me beyond fulfilled. He guided me through the entire experience, made sure to stick to my budget and was available to me at all times. I am overwhelmed by the turn out and by the level of personal interest Michael has displayed. IL DECOR is NOT more expensive than some others neighboring stores but the quality of the end product and customer service excels tremendously beyond the rest. Trust me when I say, it's worth it. Go to IL DECOR. I guarantee you'll thank me.
justin hamel: After about a month and a half of browsing contemporary furniture to fill my living room, IL Décor a store in downtown Boston finally met my needs. I decided on a Calligaris Tower table and some leather Etoile chairs or however you pronounce them. The ordering process was rather quick. Honestly I was expecting 2 months but it ended up being 3 weeks which was surprising. The delivery guys came today around 11 this morning, I live in Back Bay so it was a nightmare for them. They ended up getting a parking ticket while they unloaded and set up my furniture. For contemporary furniture, it was evenly priced. The delivery was cheaper than I expected. I'm glad I waited a few months for the order, this setup looks awesome.
Frank Poltack: I was out shopping for bartsools this past Saturday and happened to stop into IL DECOR after a couple of other stores and found it quite a surprise. They cary Calligaris which I assume is thier main brand and a few other Italian brands. I was greeted nicely by Fa salesperson, who pointed me in the direction of a couple barstools--and after listening to what I wanted--he pulled up the exact stool out of a catalog. One benifit is that they were quick ship--and arrive in 2-3 weeks instead of the usual four months! Iwas sold! Bought four on the spot. My search was finally over-and I am now axiously awaiting his call to come and get them!The showroom is nicely filled with Italian furniture, not alll of which is quick ship--but from the looks of everything, is worth the wait!The service I recieved here was friendly, helpful the prices they offer are not what you expect for imported European furniture After my experience in a higher priced store (basically ignored), I was glad to have happened upon IL DECOR. I will be returning in the spring for my new bed.Check them out if you are in need of modern furniture!
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7. Room & Board - Boston
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· 92 reviews
375 Newbury St, Boston, MA 02115
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Maylee Austin: John assisted me today. He was so knowledgeable and helpful!
Donna Ryan: Shopped at Boston store and enjoyed. Cool styles and made in USA were appealing. Worked with "designer" who was sweet but really no help (and she was gone before our order arrived.) Waited many months for products and 2/6 arrived with poor factory finishes. So disappointing! Delivery was an absolute nightmare - first delivery was 10 p.m. on a rainy Sunday evening (after cancel on short notice Friday afternoon and no communication on Sat). Crew unprepared, scratched my closet and ceiling, filthy handprints on walls. Tried to move everything fully assembled with drawers and legs and struggled mightily. Second delivery was 7:30 a.m. on a Sunday, and crew confused about pick up items. They ultimately got the job done, but these deliveries were the most stressful I've ever had! I would never shop with them again and can't recommend them.
V M: Customer service: 5 starsProducts: well….I think *if* they arrive to your door undamaged and new, then products are fantastic. However, this company has a major quality control problem. 3 of 4 items in my furniture order were returned. Wooden tops had gashes in them. On a $1000 desk, the powder coat was bubbled/poorly applied. This should not happen.Yes, you can return for free, but this wastes time. Room and board should improve their quality so we don’t need to return.Despite excellent customer service, I would not shop here again.
Nicolas Williams: So many beautiful things! Great place for inspiration and ideas.
Rich Atkins: We worked with a person named John, who during the course of our visit, realized quite quickly that we were not his customer (our needs were beyond with the store would accommodate). Still, he went out of his way to help us and point us in the right direction. That is integrity. That's the best customer service.
Nir Melamoud: expensive but cheap design
Wei: A wide range of selection and solid quality. Design language is more classic than modern. Customer service is top notch.
Shellee Robbins: Incredible merchandise and service.
Obfu Scasious: Style really is very different from other big furniture stores. Most pieces quite modern. Clean lines, little or no ornamentation or poofy stuffing. Almost everything is down/feather free. The "hypoallergenic down" at RH and PB never worked for my family. Price is roughly comparable to RH/PB.
Jack Moldave: Love this place. Staff are super helpful
Jordan Richard: I'd go check it out, very pricey though! Too rich for my blood 😯
Shaikeh Kab: Elegant and modern designs
James Coltrain: Delivered a couch missing an entire cushion! Said they would call to resolve it and didn't . I called and was told they would call back the next day, and they didn't. Still incomplete couch and no plan. Essentially thieves.
MaryAlice: Really nice furniture here seems well made.
Petra Trunkes: Everyone, Michelle and Ky (greeters) to John and lastly Ali, were helpful and patient. Ali ultimately spent the largest amount of time with us. She had an incredible knowledge of the store's product line and options. She lead us into really taking our time to choose what will be best for us. Armed with a tape measure we explored a multitude of size options for our bedroom storage. We even received a great lunch recommendation within walking distance! Furniture is beautiful and high quality. Finishes are exact and fine to the touch. Only downside? I want more!
Stephen Williamson: A wonderful store great selection and very helpful staff
Maryna Schofield: Very nice plece with exceptionally helpful emplyees. The most appealing part is that the furniture is crafted in the States and of a really good quality.
Rebecca Leary: Terrible drivers
Beau Cote: I love room and board. As someone who use to work for a company that supplied their furniture I can say that they truly care about quality. You pay a higher price but you get what you pay for and that's something that will last a lifetime. You cannot compare Ikea and room and board. The staff is also amazing. Super helpful and never pushy. Sometimes I just like to come in and hang out and they are just happy to see me enjoying myself! My girlfriend and I just bought a couch and plan to buy more because of how amazing they've been. 10/10 would recommend over West elm or other comparable companies.
Judy Y: Worked are salaried so they will not push you to buy this is you don't need. Good design service, made in USA items!
rupesh rahanth: Great place for American made furniture.Very good quality furniture and home goods.Friendly staff.Amazing experience
8. Lekker Home - Boston
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· 31 reviews
38 Wareham St, Boston, MA 02118
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Jeff Smith: Lovely team, so helpful.
Stephen Muccini: Beautiful furniture but way over priced...I guess if you have tons of money this is the place for you...
Jakub Rodzik: Isabella was super friendly and helpful!
Janis Ian: We found Lekker by accident, searching for a new kitchen table and chairs. Our needs were pretty specific, especially when it came to size and color. We found a table we loved, and four chairs. Having just had a truly miserable experience ordering on line from a restaurant delivery aggregator, we were quite nervous about spending so much money with a place we didn't know. Looking at their online reviews reassured us and we spoke with them by phone as well; knowing they had a brick and mortar store was even more reassuring.The table is almost exactly what we expected; it's actually better made than the description would have had us believe. The chairs are hugely more beautiful than the photos, too. Dimensions were accurate, and the people who delivered with white glove service were polite, thorough, and on time.We did have confusion with the actual delivery company, over the course of several weeks and numerous calls and emails - but within an hour of notifying Lekker, they'd responded to us, and they continued to over-see everything until we were finished. And much to our surprise, they also refunded a portion of the delivery cost for our time and trouble!Based on my personal experience, I would recommend them without hesitation as of this date. Great customer service, no false advertising, on time delivery and better (the chairs were supposed to take 6-8 weeks and were here in half that time and less.) Very impressive.
Michael Meucci: Shopping at Lekker is always a treat. Their space is light and airy, filled with beautiful modern furniture and housewares. The team members are so friendly and helpful.
Sara M. Watson: Lekker has been helpful, even when I was trying to process a moving insurance damage claim. Now that I'm ready to buy a replacement cover for my beloved BENSEN couch, Taylor was friendly, helpful, knowledgable and helped me get a great deal with the custom upholstery sale going on. Despite COVID challenges, I felt well taken care of and enjoyed my experience working with Taylor today. Thank you!
Cory Mcmahon: I have bought a variety of pieces from Lekker Home and I have no regrets at all. Prices are reasonably good. The staff are very knowledgeable of what they are selling, they make sure you get the best deal. I always get an awesome deal every time. If you are looking for excellent and quality furniture, Lekker Home is your place.
Wendy T: Lekker is very supportive and helpful and always wants to be certain you are having the best experience! They believe in their products and stand by what they sell! The quality is wonderful!!
Honghong Zhao: happy nice people
Paul Freedman: I love the furniture and accessories at Lecker Home. I have total confidence in their products and have bought many items there. They have top quality furniture at a reasonable price and they also have a knowledgeable and helpful staff.
Emanuele Blicchi: Wide selection of home goods
sam bowden: Great place for all your home furnishings, decorative accessories and entertaining needs.
Seth McIntire: Editted review: Lekker home followed up with my issues and refunded any fees associated with the return. That was a great gesture, so I have modified the review to a four star instead of a two.
Elva Vasquez: Nice place to shop if money is not the limit factor. They are really helpful and they carry the best office chairs: Herman Miller.
creepiled: Love this store , beautiful gifts , i would love to have my house with everything from there . Nothing is expensive if you have money !!!
caitlin: Love all the beautiful modern but well made things here. You can tell everything has been individually selected for the store. Expensive but worth it. A great place to buy a gift for someone or collect for your home. If I had a larger budget, I'd fill my apartment and kitchen with these beautiful things. The people that work here are super nice even if you are only taking a look!
Sam Tackeff: If your wallet is full, I highly advise a trip to Lekker to empty it. Gorgeous homeware, mostly modern. They also have some pretty great hostess gifts in the $25-$50 range.
9. The Custom Shop - Watertown
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· 22 reviews
137 Mt Auburn St, Watertown, MA 02472
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Christian Dallas: Toni is so knowledgeable and gave me exactly what I needed!
Genna Shapiro: This place does some amazing custom upholstery/slipcovers/drapery/custom furniture/has tonsof fabrics (affordable one's too)! Highly reccomemded! they do custom furniture & a WHOLE LOT MORE !
Cynthia Salerno: I am very pleased with The Custom Shop. I believe you will be pleased too. Visit the store and see for yourself the wonderful beds and bed frames they offer as well as their fabrics for furniture.I bought a lovely, well made latex mattress in 2007 at a very reasoble price. It was of excellent quality. It lasted 12 years.This year, I bought a most beautiful bed frame, all natural. I love it! ❤️It was put together in 1 minute. So easy. Excellent quality!The customer service is top-notch. They aim to please!Enjoy their products!
roberta wrubel: I was so happy to discover The Custom Shop. The staff are all very knowledgeable and easy to work with. I highly recommend them .
Arman Manoukian: Positive:Professionalism,Quality,Responsiveness,ValueI had the pleasure working with The Custom Shop at couple of occasions. I needed a cushion for my window bench sit-in area. It had the weirdest shape, yet the cushion done here fit perfectly. Toni is absolutely great to work with and the price I got was the lowest when I shopped. I strongly recommend.
Kathleen Reinhardt: Toni helped me select replacement foam inserts for my 8 year old couch and loveseat that were otherwise in perfect condition. They look beautiful, like new, and Toni was a pleasure to deal with. A much more cost effective solution to worn down cushions!
TorchMetrics Inc: They did an amazing job. They picked up our two chairs and brought them back. The upholstery job is so meticulous. The fabric looks perfect. They gave us so many samples to try in our living room. We are super happy. They were a delight to work with.
Michele Chabot: I am lucky to have found this shop while searching for a way to replace a missing sofa cushion. Now I have two great new cushions and have learned a lot about cushion replacement from this friendly family.
Stephen Newman: Thank you to Toni and team for making a beautiful slip cover for a commercial setting. The team was a pleasure to work with and provided great customer service. All were extremely patient and helpful with our tight timelines and shifting needs.
Denise Selden: I have had an excellent experience with Patty over several decades on many different projects.
Summer Zheng: Great customer service! They provided alternatives to me. I ended up not using their service. But will definitely go back if needed in the future.
Susan Phillips: Excellent coordination of picking up chair for reupholstering!
Heloise Cabot-Leymarie: Work beautifully done on an antique sofa. High quality!
Mishy Lesser: What a gift to have The Custom Shop in our neighborhood! Toni is helpful and creative and on top of her game. A pleasure working with her and her talented team.
Jook. Lim: Great work, great service thanks
Bob Rosenberg: A great place to do business with. Knowledgeable, helpful without being pushy, on time and on budget. We bought outdoor cushions, and I would go back for anything I needed that they could supply.
Sadie: We had 2 barstools recovered and are delighted by the results! The Custom Shop was so helpful assisting us with finding the right fabric and the finished work was better than new! The staff was kind, professional and extremely helpful.
Two Sisters Ecotextiles: We are actually an organic fabric producer; and one of The Custom Shop’s suppliers for many (16) years (counting their predecessor company).We supply many different makers and workshops. We don’t actually see the pieces made by most of the makers, but we do often hear of issues and problems with process or product.The Custom Shop has consistently produced a superior product based on the absence of problems that we have been brought into in the past 16 years!Patty, Two Sisters Ecotextiles
Polly Allen: This chair really needed help and The Custom Shop delivered, figuratively and literally. They picked it up, recovered it with flawless workmanship, and returned it.
Nicole Urell: The Custom Shop did an amazing job on our bar stools. Toni and the staff were helpful and patient while I looked at a thousand different fabrics. They made it simple to bring several samples home, and I found exactly what I was looking for. Pickup and delivery was great. Highly recommend.
Linda LaCava: Staff at the Custom Shop are very knowledgeable and helpful. I’ll be revisiting for sure. Highly recommend the Custom Shop.
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10. Interior Define - Boston
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· 24 reviews
77 Newbury St, Boston, MA 02116
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Natalie Hammond-Paul: Purchased a couch with performance fabric for pets and children. The couch attracts dog hair like I’ve never seen before. If you have dogs that shed don’t buy their couches!!!
Donald J. Dallaire: We had a great experience!!We had never purchased anything from Interior Define before but we wanted to check them out since we are in the middle of a renovation.We walked in without and appointment looking for a bed that we saw online. We were immediately greeted and helped with a smile.Although they don't have beds in the showroom, Richard S. (the designer we worded with) went above and beyond to help us find what were were looking for online. For example, we wanted a leg for the bed that isn't typically offered with the product we were looking at. He could have just said "no, sorry" but he reached out to his team to find out if we could make that happen after we left. We got a respond within a few days that we could!Highly recommend Interior Define! Great quality for a reasonable price and awesome customer service!
cameron lloyd: I entered the store on Newbury street with my daughter and was politely greeted by Richard. I explained what I was looking for and he promptly showed me what I was interested in. After looking at two different options he recommended I look at one other that could be just what I’m looking for and indeed it was. It was difficult to choose a material but with all the different swatches hanging on the wall, it was easier to get a real feel of what we liked the best. I was very pleased with the service and I am looking forward to the final product.
Kylee Hardy: Lovely store with incredibly nice people working there. I spent hours and hours searing for a couch online and found literally exactly want I wanted from ID because it’s all totally customizable, I have an awkward living room layout and have two big dogs. I went in to the store to test out silhouettes after getting swatches. We’ve now had the sofa for a bit and it’s amazing!! Exactly what we were looking for, and it’s so comfy!! I know a lot of people had issues with this company but now that they’re under new ownership my experience has been wonderful.
Carrie Krieger: Impossible to get a hold of.I have been trying to call interior define about an order now for weeks and they are either closed (in the middle of the day on a week day when they are supposed to be open) or it just goes to voicemail. I’ve left messages and no one returns my calls.What is going on?? I understand there is delays in delivery I am ok with that; I just want to know an updated eta.I’m writing this review in hopes someone sees it and can reach out to me. This is pretty ridiculous. It’s worse than calling a phone/cable company or your bank! I feel helpless.Update : spoke with someone back in November. She assured me April will be when it will be delivered. And they said they will refund a partial payment as an apology. Still have yet to receive that $429 partial refund. When I went to check on the status of shipment, it says unable to fufill and IT WAS CANCELLED?!?! Trying to contact anyone in this company is utterly impossible. We have never been refunded for anything. Someone please help.
Bella Vishnevsky: This is a review of the company as a whole and not the Boston site specifically. Do not buy anything from this company. The original one went bankrupt, and they were purchased by another company early 2023. I have serious doubts this company is better now. I ordered a couch back in May 2022 and was unfortunately part of the group of customers whose orders could not be fulfilled. While this was the mistake of the previous owners, under the new leadership I was strung along for about 2 months until they went radio silent once they declared they couldnt come to an agreement with one of the (I can presume) warehouses to ship my item to the US because it had already been built. I have sent now 2 messages and made 3 phone calls with voicemails over the span of a month without response. I guess I am not a customer in their eyes, so fraud to the tune of $2500 is fine. I will never purchase anything from them again.
Angela Shen-Hsieh: This company has filed for bankruptcy. I found out from an email from the financing company Affirm. We made a purchase in October, which we cancelled in November. But we continued to get financing charges withdrawn from our bank account. I tried to call the store, texted Dan, and got no replies. I then got the bankruptcy notice from Affirm and found out that the cancellation had never been put through by Dan and the Boston store and, as far as they are concerned, I am still on the hook for the financed amount. Yet, Interior Define is not honoring/fulfilling any orders made before their bankruptcy restructuring date. How twisted is that??!!! Now I am getting threatening messages from Affirm saying they will report me to the credit bureaus for not continuing to make payments on an order that was cancelled and that the company has said it is not going to fulfill. And I hear they are still taking new orders. Run, run, RUN in the other direction!!!
Brian Peters: Absolutely under no circumstances should you order from this company in 2023. The company is defunct, yet still taking orders, they WILL attempt to steal your money unless you charge back via a good CC vendor. BEWARE!!!!!
Lindsay Brady: I am still waiting for my refund for a couch I ordered in July. I expected it before thanksgiving, and after hearing no updates from the company for months I inquired into the status and expected deliver date. The first week of December I received notice that it would not be ready until May! I promptly cancelled the order and requested a full refund to which I am still waiting for. This has been the worst consumer experience I have ever had, and I strongly suggest you spend your money elsewhere. I only rated this company with one star because I was forced to in order to post this review.
Lori Gara-Matthews: We ordered a sectional couch and chair months ago. We have mostly not heard back but had one person respond to say they are very sorry that the couch is delayed until February and the chair until the summer. Meanwhile no resent response. Somehow we paid IN FULL when ordering. I’m not sure what I was thinking!
Susan Himes: I have been attempting communication at this email address, by telephone and by Google form since this review. Please contact me per my latest email.Warning: do not purchase from this company.
Justin: DO NOT BUY YOUR FURNITURE HERE. AFTER WAITING for 7 MONTHS FOR OUR COUCH WE HAD NOT HEARD ANYTHING FROM ANYONE. WE HAD TO REACH OUT THROUGH THE AUTOMATED CHAT BECUASE NO ONE RETURNED OUR PHONE CALLS. THEY THEN TOLD US OUR COUCH WAS DELAYED ANOTHER 7 MONTHS. OVER 1 YEAR TO GET A COUCH AND WE WOULDNT HAVE KNOWN IF WE DIDNT REACH OUT. THEY OFFERED US A PARTIAL REFUND WHICH WE HAVENT SEEN YET AND ABOUT 2 MONTHS AGO WE CANCELLED THE ENTIRE ORDER FOR A FULL REFUND. STILL HAVENT HEARD ANYTHING BACK. WORST CUSTOMER SERVICE, WORST EXPERIENCE, WORST COMPANY I HAVE EVER DEALT WITH. WE REPORTED THEM TO THE BBB AND I SUGGEST EVERYONE ELSE DOES AS WELL
cory sevigny: Disappointed so far. I ordered a sectional in June 2022 which was supposed to be delivered in November. The last update I received is that the delivery date is pushed back to April 2023. I’ve been offered a 10% discount (which I’ve yet to see) which is great but I’d rather have my couch. I understand there’s issues with supply chain but there seems to be a lack of accountability with the delivery SLA. Hard to believe this company is still taking orders when they can’t seem to service their existing customers.Update: I logged in today to review the status of my order and it appears the company filed for bankruptcy, sold its assets, and is not fulfilling refunds or orders.
J S: Do not buy from this company. We ordered chairs in June 2022 and the delivery date was continuously pushed out, for us to find out this week they will be liquidated and customers who purchase before December 2022 may or may not get their orders - with little confidence that money will be returned. We tried canceling our order multiple times after it continued to get delayed; calls were unanswered, emails never returned. They intentionally cut communication off with customers to avoid cancellations. Do yourself a favor and buy somewhere else.
Sarah Upton: Buyer beware. I ordered a "Buy now select fabric later" couch on Black Friday 2022. You have 30 days to select a fabric or cancel free of charge. After receiving swatches and reading reviews of issues people have been having with the company, I decided to cancel my order. I had never selected a fabric, so my couch was never put into production / my order was never finalized. What should have been a simple cancellation and refund has now been multiple attempts to contact them -- via email, phone, chat -- and no refund to date. Customer representatives--when I have been able to get in touch with anyone at all--have said that my cancellation is processed (but its still showing on my portal) and that I'm due a full refund, but that "the corporate team must refund me". And then they can't give me any corporate contact to followup with or any timeline other than "they'll contact you". Still no word and no refund. I checked out Reddit and it sounds like I'm not alone here and that many people are struggling to get any responses and refunds from the company. I now have opened an inquiry via my credit card company to make sure I can get my refund.If you're considering buying from them, I strongly encourage you to reconsider and do your research. For what I considered a reputable company when ordering, this whole experience has felt like a huge scam.
Andrea Yacavoni: My husband and I were recommended Interior Define by a friend that had recently purchased a couch for their home. We loved the quality and design and were excited to order one ourselves for the home that we had just moved into! We had a great in-store experience custom designing our perfect couch, which was in April of 2022. We were told to expect the couch by end of Aug or early Sept, but that it was likely we would even get it earlier - great! Fast forward a few months and delays continued to occur. I wasn't all that surprised at first due to the current supply chain issues most companies have been facing, and our customer support contact was always communicative of the delays and thanked us on our patience and kindness in understanding. By July 2022, our couch had arrived to the US waiting for it to be inspected by Customs and could then be delivered, causing a month or so overall delay. That time has now come and gone by far, the CEO has sent emails apologizing for the delays but there have been no answers. Now it is January 2023, we have sent several emails to the support email they have asked us to contact saying we'd get a response 10-14 days - it has been 5 weeks and still no response. We have left several voicemails with no response. If you try to contact their online support chat that says they are available from 9am-8pm CT, they are always offline. At this point, I am so disappointed in the lack of communication we have received that I am not sure we are willing to wait any longer to received the product we were once so excited about. BUT - we can't cancel the order because nobody will contact us back. We are now out thousands of dollars, still no couch, and no answers. I would highly suggest finding your furniture elsewhere.
Caridad Kenchen: The Sales Associates at the Newbury St. location are amazing. They are extremely knowledgeable and overall provide a great customer service experience. However, I placed an order for a customized sectional in May of 2022. The initial estimated delivery timeframe provided was early October of 2022. Once my order was placed and confirmed I was provided an Account Operations Associate (Casey Glynn) who was my contact for updates regarding my order.I received an email from Casey in September informing me the company was experiencing supply chain issues and a promise that future updates regarding my order would be provided. I received a generic email from their CEO in November reiterating their supply chain issues but no specific timeframe for resolution. I emailed Casey looking for an update and received a generic email saying that all emails should be directed to the corporate office.I have sent multiple emails for several weeks now with no response to my inquiries outside of a generic response that says they are experiencing a high volume of inquiries and that they’d be in touch in 10-14 days. I have tried to contact Interior Define by phone, but you cannot reach a live agent and ONLY have the option to leave a voicemail which has also NOT been returned. There Live Chat option on their site appears to have been disabled as well.I have not received an email or phone call back regarding my inquiries as of January 3rd, 2023. It has been extremely frustrating trying to contact/get in touch with Interior Define. They have gone ghost. I can understand they are dealing with supply chain issues; however, the lack of communication is absolutely unacceptable and continues to be an extremely poor customer service experience.
Cheryl Walsh: I ordered and paid for a mirror over 10 weeks ago and only recently received a general message to all customers saying they apologize for the extended delays. Very poor customer service due to a total lack of communication. At this point I would not recommend purchasing from this company.
Charlie Rice: They are stealing money. Please do not buy anything from them anymore. Company has gone dark and nobody can be reached to give updates. Bought a couch in April and haven’t heard from the company in months.
mike mastrangelo: Absolute scam. Ordered months ago, never received my furniture. Phone number goes straight to voicemail, emails do not get responded too. Only communication I received was a boiler plate auto-response from the CEO saying that they have no idea when my order will be fulfilled due to supply constraints.As far as I'm concerned they stole $5000 from my and my family. Do not trust this company.
matthew tobin: Unfortunately, I can't give zero stars. Oh well. Instead of writing a lot here, I'll simply say "Ditto" to everything that Olivia said - it reads like she's writing for me... exact same story. I was able to get in touch with the Chief Customer Officer, Jill John, on LinkedIn... which was nice at the time, but there hasn't been any follow-up. This company has a Class Action Lawsuit coming it's way is my guess.
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11. Circle Furniture - Back Bay - Boston
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· 88 reviews
31 St James Ave, Boston, MA 02116
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12. Molteni & C - Dada Boston - Boston
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450 Harrison Ave, Boston, MA 02118
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13. Bostonwood Furniture - Watertown - Watertown
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· 10 reviews
55 Mt Auburn St, Watertown, MA 02472
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14. Infusion Furniture - Milton
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49 Victoria St, Milton, MA 02186
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15. Machine Age - Boston
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· 8 reviews
121 Boston St, Boston, MA 02125
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16. Studio Verticale & Baxter Boston - Boston
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· 1 reviews
105 Essex St, Boston, MA 02111
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17. Bassett Furniture - Newton
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· 18 reviews
174 Boylston St, Chestnut Hill, MA 02467
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18. IL Decor Closets and Kitchens - Boston
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· 2 reviews
10 St James Ave lobby 1, Boston, MA 02116
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19. Montage - Boston
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· 14 reviews
75 Arlington St, Boston, MA 02116
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20. BoConcept Newbury Street - Boston
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· 17 reviews
275 Newbury St, Boston, MA 02116
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