Best Eastern Banks Boston Near Me

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1. EasternBank - Boston

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· 11 reviews

265 Franklin St, Boston, MA 02110

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EasternBank: what do users think?
Jeannie Bulens: Had fraudulent charges never was able to clear them i lost my money after changing over every account i had
Deborah Robinson: Beautiful facility in the heart of Boston's Financial District. Helpful bankers. Many banking products.
meriam nader: Monday June 13 2016Opening an account with a professional bank, that I will be satisfied with its service was always what I have looked for. I had so many accounts with different banks, unfortunately I wasn’t fully pleased with their service, always something has to come up, either with the maintenance fee, or overdraft charges are too high. Till one day a friend of mine referred me to Mouna Annzari Gyendouli , who works as a manager at Eastern bank located on 265 Franklin st, Boston.MA.When I went the bank just to get some information there, Mouna seemed to be very professional and knew the whole time what she was talking about and answered all my questions. I never thought I would open an account with Eastern Bank as soon as mouna told me all the advantage I would have with Eastern Bank, I opened an account with her right away and knew I could trust someone who seems to know their job and also seems to love it. even though my friend referred me to Mona and said some very highly things of her, I had just wanted to check out the offers than think about it and than I would open an account, but the day I went to see Mouna she convinced me to open account with Eastern Bank, and I could tell that Mouna loved what she does and very committed to her job and seemed like an honest person. I live in Quincy now and its easy for me to go to the eastern bank in quincy but I would rather hold on till I go to downtown franklin street to see mouna because she is the one who provides me with the help I need and answers all my questions comfortably.Now it’s been seven months that I’ve had my account with no problems and I am very satisfied with the service that the bank is providing me with.Meriam Nader
Anthony Michaels: Probably one of the worst banks I've ever had the privilege of being a part of. Online systems are archaic and have no electronic means to code transactions for the purpose of accounting (categorization). Online Business Accounts... if you are locked out, well this bank only provides service between 8-5 Monday - Friday, good luck getting that unlocked. They have no support and are living in the past. Hands down WORST bank I've ever conducted business with. Would never recommend or use again, not for today's modern consumer.
JOHN HIGGINS: PATRICK AND SUSAN ARE THE BEST! By far the best bank we have had in the past 12 years of business!
William Robbins: I have just opened some accounts here and must say best banking experience I have ever had.The staff are very helpful and friendly. Patrick McCrosson was unbelievably helpful and knowledgeable .If you are not 100% satisfied with your bank take a look at Eastern Bank. Big bank services with a local bank feel

2. Eastern Bank - Boston

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· 11 reviews

63 Franklin St, Boston, MA 02110

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Eastern Bank: what do users think?
Bradley B: People are great. Saw sign last week appointment only call ahead yet today there were people inside..just call to be sure...
Jay: REVIEW IN ERROR. WILL NOT ALLOW ME TO ERASE.
Huy Le: Bad customer services
JC: The incompetency is astounding!
Stanley Devou: I have used this Branch many times. I love the fact that they have a coin machine. Additionally Dallas one of the bank employees whom I have dealt with many times has always been extremely Pleasant. All of the staff have along with Dallas however he is the one that I have dealt with the most. I have always had a pleasant banking experience at this branch.

3. Eastern Bank - Boston

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· 10 reviews

1413 Tremont St, Boston, MA 02120

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Eastern Bank: what do users think?
Donic Reid: Easy and quick process to do business with them
jen mcdonald: The customer service I received was appalling, I moved ALL of my business to rockland trust and they treated me like royalty, I highly recommend moving your business to a company that ACTUALLY values their customers like rockland trust. You won’t regret it.
Huy Le: Horrible customer services.
Ben Fisher: Torrey was amazingly helpful in helping us promptly obtain a Mass Save Heat Loan. She was super responsive and helped us navigate an otherwise complicated process.
Nicole Boucher: Tori was great help to myself and family however the branch manager is very unprofessional and picks and chooses when she wants to service people I recommend tori becoming the branch manager not a young lady who cannot speak to people appropriately
Samir Z: Thank you Tori
Pickle Rick: Very unprofessional branch manager
Johnivory Wheeler: The tellers are always helpful and Polite.
Andre Chapman: I am a longstanding customer and I came in for a statement that my account had been paid in full. The service associates did not know what they were doing. One asked the other for advise, but then told me I had to go online and wait 4 business days. I told her that was too long and I need a statement today. She said sorry she cannot help, I asked to speak to someone else and she directed me to wait in front of the assistant manager's office. The assistant manager was on a conference call, but emailed a link to the service associate to share with me, the same 4 day waiting period. As the service associate is telling me this she is closing the assistant manager's office door so I do not disturb her. I left because they could not help me. The customer service is terrible I did not even feel like a customer and I was not given adequate time and assistance from the manager. Her conference call was more important. I went to another Eastern Bank branch and they were able to help me with the statement I needed, they gave me the letter in my hand today, signed. The other branch was attentive to my needs and helped me right away. I left feeling like I was valued as a customer and as I walked out they said congratulations (I had paid off of loan). They were very thoughtful and nice, a service experience I did not get at the first branch. TERRIBLE SERVICE AT TREMONT ST BRANCH. Not up to par. Didn't care enough to pay close enough attention to what I needed to try to help me.
Stephanie Davis: The customer service at the Tremont Street branch is superb. Eastern Bank is a wonderful community presence and proves that a large financial institution can do good and do well!
Diane R.: I been to 4 different branches around Boston and every teller that I’ve had has great customer service skills. That’s what’s up Eastern Bank!

4. Eastern Bank - Boston

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· 12 reviews

155 Dartmouth St, Boston, MA 02116

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Eastern Bank: what do users think?
Tammi Granese: Go where everyone knows your name! Great staff. always helpful. They greet every customer by name when they come in.
AshleyK: This review is long overdue so I’m sorry it’s taken me this long to write it. I always have a pleasant experience at this branch of Eastern Bank. On one particular occasion, my (new) husband and I came in to change my name on all of our accounts to my married name, add my name to an account which was previously just my husband’s, along with depositing money and getting new bank cards printed for our multiple accounts with my new name. It was a long tedious to do list! The Operations Associate, Christopher, took all of these tasks on with a smile! He was so kind and friendly (even recommended a good place to grab breakfast sandwiches). He had to have spent at least 30 minutes to an hour helping us and was patient and helpful the entire time! I’m sorry this review took so long to get written, but I wanted to make sure he gets the recognition he deserves because he’s an all star employee! I wish all bank associates could be as friendly, helpful, and outgoing as he was! Thanks Christopher!!
Andre Chapman: I am a longstanding customer and I came in for a statement that my account had been paid in full. The service associates (at the Tremont St Branch) did not know what they were doing. One asked the other for advice, but then told me I had to go online and wait 4 business days. I told her that was too long and I need a statement today. She said sorry she cannot help, I asked to speak to someone else and she directed me to wait in front of the assistant manager's office. The assistant manager was on a conference call, but emailed a link to the service associate to share with me, the same 4 day waiting period. As the service associate is telling me this she is closing the assistant manager's office door so I do not disturb her (I did not feel like a customer I felt like an outsider). I left the Tremont St Branch because they could not help me. The customer service is terrible I did not even feel like a customer and I was not given adequate time and assistance from the manager. Her conference call was more important. I went to another Eastern Bank branch (155 Dartmouth St., Boston, MA 02116 (Back Bay)) and they were able to help me right away with the statement I needed, they gave me the letter in my hand today, signed. The Back Bay branch was attentive to my needs and helped me right away. I left feeling like I was valued as a customer and as I walked out they said congratulations (I had paid off of loan). They were very thoughtful and nice, a service experience I did not get at the first branch. TERRIBLE SERVICE AT TREMONT ST BRANCH. Not up to par. Didn't care enough to pay close enough attention to what I needed to try to help me.
Daniel Junkins: Love love love this bank! And extremely happy they opened a branch in Roxbury crossing!
Ira Bourne: The best band ever!!!!
Jana Scholten: Great local bank! I love banking with them.
C D: I love this specific bank, really proffesional bankers and know what they doing. The are intrested in helping you.I used to bank the one in Chelsea and it was not good, they open your account and then nothing.
Yohanny Tejera: Muy buena atención.
Joanna D.: in this particular location the teller is very nice while the manage is rude, the black young gentlemen that is a teller should train his manager in customer services

5. Eastern Bank - Boston

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· 7 reviews

470 W Broadway, Boston, MA 02127

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Eastern Bank: what do users think?
Its Taylor: Diamond is so helpful and nice!Everyone here is so helpful and courteous!
Mulugeta Kebedom: They don’t listen to costumerThey don not apologize, do not take things seriouslyThey do not treat customers accordingly rightIf you are black American forget it, they will ask so many questions before they provide you a service.The worst costumer service ???????
chosenone6199: Got charged overdraft twice for 1 iautomatic payment during a pandemic , Judene made no type of concession but the csr finally did after i begged. I'm struggling and some were so ruthless 2 me😠. Santander is better, they listen to you and crerdit you once every 3 months
Susan Anderson: Excellent service
leonardo gonzalez: Good customer service
James McCarthy: Great service

6. EasternBank - Boston

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· 22 reviews

246 Border St, Boston, MA 02128

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EasternBank: what do users think?
MARIA MATOAKA: Thank you K Aleman for fast service reactivating my checking account.
Miguel Mejia: Tuve una muy mala experiencia y El banco no se hace responsable. Perdi $700 dolares por un error del Sistema del banco.
Vanessa Escobar: Me encanta la amabilidad y el café de este lugar
yolly yolly: When I go in to cash my check people are nice and pleasant...
Devin Otto: Big shout out to Randal for helping me lock my account on a Sunday! Very stressful situation thank you again!!!
XdLudoYT: Nice place quick and easy and you can shop right after you get your money or do your stuff it’s really a good spot to be
M Pineda: No tienes que yenar ningún papel para depositar un chek eyos lo asen por ti me gusta mucho eso muy buena atención al cliente
Ronal Rodriguez: Buen servicio

7. Eastern Bank - Boston

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· 27 reviews

1906 Dorchester Ave, Boston, MA 02124

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Eastern Bank: what do users think?
paul giampapa: It's a busy branch but they took the time to keep everyone posted . Very friendly staff
Chad Nelson: Edit as of 3/18/22 gave 2 more stars because it seems the issues with Atm deposits has been fixed. You guys will get that 5th star when there are pens in the atm lobby. For the last two months I get to ashmont after work and go to deposit my check and there is never a pen there.
e m thomson: UPDATEDEXCELLENT CUSTOMER SERVICE. EFFICIENT, FRIENDLY, KNOWLEDGEABLE; AND THEY ALWAYS HAVE A LITTLE SUGAR FIX ON DECK. Update; eastern bank is just like all the other corporate financial entities; only seeing the bottom line. I don't know why I expected something different. Good marketing I suppose.
Roger Julian: Me and my wife was here was the last place we visited she passed on after this trip ty Boston
Troy Franklin: Always the best service and treat you so special I tip my hat to the whole staff .
Alina Lopez Thomas: This bank works for me and my business. It is clean, efficient and service oriented.
Patricia Bowker Harrington: I have been doing business with them for 20+yrs never had a problem except once that was resolved quickly.
Tammy King: Cause they are very helpful and caring of your privacy☺
ColourWitSalsa: The lady was loud about my information n some what rude it was very uncomfortable.
Quinthella Green: Every time I Visit Eastern Bank everyone is very helpful and friendly.There. Should not be a bad rating for this Bank.Judith the Branch manager goes out of her way.Wendy , Christine all are helpful.I am QUEEN from Supreme Liquor.Never have a problem. GOOD WORK EASTERN BANK.DORCHESTER AVE.
Ayaz Khawaja: I went to open bank account and greeted by extremely rude lady named Wendy at front desk who didn't even tell me the exact requirements to open a bank account, had to make a trip back home to bring documents only to be told I'm ineligible to open account. I suggest the bank take measures to educate their staff how to greet the customers. Back to basics of interpersonal communication.
Dwend Pagan: Worst bank ever!!! Told me I'd get my card in 10 days been 2 months and nothing. I closed the account and my direct deposit was still active and I couldn't access my funds worst organization ever!!
Steve Peslak: I do my banking here. Love their services and the bank app.
Marc Rathwell: Terrible..they allow people to use others credit card numbers without confirming identity. Basic security for customers and others doesn't seem to work here. As a thought, if you have a customer making multiple withdrawals for cash on a credit card take a better look.
E John: Just as a bank should be quiet and courteous.

8. Eastern Bank - Boston

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· 7 reviews

687 Centre St, Jamaica Plain, MA 02130

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9. Eastern Bank - Cambridge

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· 1 reviews

1 Brattle Square, Cambridge, MA 02138

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Eastern Bank: what do users think?
david keville: Great customer service and make every customer feel important
David Viveiros: I have worked with Jose Abreu at Eastern Bank many times. I have referred countless clients of mine for their banking services and they are always very happy and thankful of Jose & Eastern Bank's service and competitive rates and programs.
Don Martelli: I recently opened up a checking and savings account with Eastern Bank in Harvard Sq. in Cambridge as well as applied/received a home equity line of credit. All I can say was that the process was super smooth. Jose and the team at the branch were friendly, transparent and very informative all along the process. In fact, the experience has helped me shift my banking services from one of the biggest in the country to Eastern. Give them -- and this branch -- a shot.
David Huddleston: Jose Abreu helped us in so many ways from a PPP loan, to a HELOC! He is always there to help and is super knowledgable! This Easter Bank Branch is INCREDIBLE!!

10. Eastern Bank - Everett

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· 15 reviews

738 Broadway, Everett, MA 02149

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Eastern Bank: what do users think?
Mina Tran: Bad customer service! Had to go through a lot of verification steps when I already provided them SSN number, checking account number, my identification number but they still did not let me resolve the problem. I have money in my account but couldn’t use it at to pay, even $2!!!
Chip Page: If you hated Eastern bank before like I did you will definitely love them now I have been a customer for years and to be honest didn't like them much but for some reason stuck it out and am very happy for many reasons.but today I went and saw Stella( I believe that washer name sorry if im wrong) i made a bad purchase on internet when I when I called and tried to cancel order they said they couldn't and couldn't refund me but Stella went way over and above called company and got me my refund thankyou Stella
Solace Sonder: Cannot get anyone to answer the phone at all. Very disappointed, unable to effectively bank with them. Their website is outdated and there is virtually no customer support.
Randy Hurley: Charles was incredibly helpful helping me open my checking account, he made it very fast a quick in and out and he explained the benefits of the promotion to get up to $300 and your checking account.He also emphasize with the customer by putting himself in the issues.
Misael Machado: Otima
Iesha Ortega: Bank locks your card and doesn’t let you use your own money !
giano760: The customer service is garbage, I waited 45 minutes for a signature to be notarized AND after I wait they take someone else before me WHO just walked in and got me waiting another 25, if your looking for good customer service head on over to citizens. For no reason I should have to wait almost a hour and they take the person who just walked in cuz they're "friends".
Tinnea Paris: I would give 0 stars if I could. Terrible customer service. They dont want to help you. Not to mention their ATM doesnt even accept cash. It wont read read BRAND NEW bills or any bills for that matter. They are so willing to close your account whenever you confront them with a problem. If you have credit card bills to pay, forget using Eastern Bank for that. They don’t release the money to the credit card company in a timely manner and then they charge you an overdraft fee and the credit card company will charge you late fees as well.
Mirela Kovacevic: Branch Manager was worthless. His customer service was bad. I went to bank to get printout bank statements that I needed. He told me I can get statements online. I knew that but I needed statements at that moment. He told me first that he can get me statements but not the copies of the checks which doesn't make any sense since copies of checks are part of the statements. I guess he didn't like what I said and suddenly bank system was down. That was really professional from Branch Manager.
Mikhelin De Siderio: Less traffic and fast
Haley Hill: Always takes forever in there no matter how many customers or how many people are working. There are bankers that just hang around when there's a long line and worst when I get to the teller before she finishes my transaction she continually goes to take care of the drive thru customers comes back to me and back and forth. So annoying
Billy Callandrillo: Always, great and everyone is really helpful
Matt Russell: Horrible bank, worst bank I have ever used. They have a habit of taking money out of your account when you purchase items then putting it back in and then waiting until you have a big check to take it out again. Unless you like have $14 taken out without you knowing it and always looking like an idiot at the register then stay away from this bank.

11. Eastern Bank - Chelsea

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· 14 reviews

90 Everett Ave, Chelsea, MA 02150

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12. Eastern Bank - Cambridge

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· 3 reviews

287 Third St, Cambridge, MA 02142

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13. Eastern Bank - Lynn

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· 29 reviews

156 Boston St, Lynn, MA 01904

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14. Eastern Bank - Cambridge

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· 4 reviews

647 Massachusetts Ave, Cambridge, MA 02139

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15. Eastern Bank - Watertown

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· 8 reviews

1 Church St, Watertown, MA 02472

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16. Eastern Bank - Dedham

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· 13 reviews

240 Providence Hwy, Dedham, MA 02026

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17. Eastern Bank - Quincy

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· 9 reviews

34 Chapman St, Quincy, MA 02170

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18. Eastern Bank - Malden

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· 10 reviews

130 Pleasant St, Malden, MA 02148

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19. East West Bank - Boston

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· 6 reviews

68 Harrison Ave, Boston, MA 02111

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20. Eastern Bank - Revere

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· 5 reviews

339 Squire Rd, Revere, MA 02151

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