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1. Mattress Firm Back Bay - Boston
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5
192 reviews
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Address: 811 Boylston St, Boston, MA 02116
Schedule: Open ⋅ Closes 8PM
Telephone: (617) 456-1694
Business type: Mattress store
Mari Freire: Really great service!!! I called in just to get some information and ended up buying a mattress. Everyone was super friendly and efficient. Definitely recommend!!
Gina Li: Mattress Firm was beyond my expectations! I walked in on a rainy Friday late afternoon, not only I was greeted immediately by Loui, he was nicely accompanied a disabled gentlemen out of the store to provide all assistance that he could. He was patient answering all my questions and offered different opinions to fit my needs. I bought an extra firm mattress at an amazing price with delivery booked in 2 days on spot and have a few months of guaranteed satisfactory in case I don’t like the mattress. I would recommend everyone to come to this store!
stephanie birken: They were great.
Greg Healy: Easy and great experience!
Anton Khinchuk: If 10 stars was an option, then I would give Louie 10 stars. To say that he went above and beyond is very much an understatement. His understanding of my requirements and the empathy that he exhibited throughout my buying process was outstanding. Kudos to Mattress Firm for having such an exemplary team member.
Michael R Leon: The best service and attention I ever had Louis Hernandez is the best!!!
Daniel Sánchez Almanzar: Luis H. Helped us in back bay store. It was a pretty nice experience. Gave us enough alone time to give it a thought and also took enough time to explain to us each mattress based on our preferences. Definitely recommend both the store and the sleep expert. Needless to say, we ended up buying a mattress we fall in love with
Tara Schutz: So far the guy at the store has completely redeemed this company for me. He was great! Online service? Doesn’t exist
Alex Smith: Amazing service. The bed frame I order got backordered and they upgraded me at no additional cost.Edit: amazing experience again from Mark and Lou. Exchanged mattress no problem
Kailam Liu: We had Luis introducing us to a really good mattress with a HUGE discount. He was so patient and nice to us. Our friend bought a mattress here with him and introduced us to him
Cooper Sherman: Overall it was a good experience. Mike was helpful and greeted me pretty promptly when I arrived in the store. He seemed to be the only salesman in there. That seemed to be a bit strange, seems like there should be at least one other salesperson in there so a guy like Mike doesn’t have to run the huge store by himself.I also would have liked the store to have a bigger selection of mattresses under $1300. I was looking for mattresses on the website before coming into the store and a lot of them said they weren’t available to try out in store. That was a little disappointing.
Peter Carrigan: It was the simplest purchase I made in years. They recommended something they offered me a great price and met my delivery time. I couldn’t ask for more.
Lindsay Doole: We had a great experience at the back bay location in Boston with Fred. He was friendly, knowledgeable and never pushy. We went in and talked about what would work best for us and when it came time for our dinner reservation, he did research for us and found everything we wanted while we went to eat. When we came back he had found everything we wanted for the best price. This was one of the quickest and easiest big purchases we’ve ever made. Delivery went smooth and Fred called us from his personal number to check in to make sure we were happy. I highly recommend making a purchase with Fred!
Ben Ashman: Thanks Mike and Luis, appreciate the help on the mattress. Took me a bit to get used to the tempur pedic but sleeping well. Have a good new year.
lauren o: Luis was awesome! Incredible customer service
Michael Scherr: Such friendly and knowledgeable staff who were all super helpful!!
Manuel Ramírez: The attention was great! Mike helped me to choose the right mattress for me and helped me out through all the process.
Jordan Ring: The service in this particular store was phenomenal…finally, a place that still believes in customer service!I live in the neighborhood, and an employee actually volunteered to carry my bed frame to my apartment…beyond satisfied and I will definitely only go there from now own.
Marco Calderon: Was a good experience and time in the store
Rob Corcoran: Mark was very helpful in choosing my next mattress. He spent a lot of time listening to my sleep concerns and I feel very confident we came up with a great mattress in the end. Definitely recommend speaking with him if you’re in the market. Truly an expert
Leroy Williams: fantastic job, thanks again
2. Bob’s Discount Furniture and Mattress Store - Dedham
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5
2558 reviews
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Address: 350 Providence Hwy, Dedham, MA 02026
Schedule: Open ⋅ Closes 8PM
Telephone: (781) 801-1200
Business type: Mattress store
Kevin Ojini: It's fulfilling.
Jenny Rodriguez: Vanessa was really nice liked her service
Kathy Alley: This was a most positive experience for me. The sales person was very helpful.
Latty Latty: The service was phenomenal. The store represented understand My every needs and made sure they helped me in every ways
Thomas Kelly: I can not believe that bobs furniture even if it was the outlet store to sell a piece of furniture that was broken even if you could not see until you pulled the cushions off. I would advise anyone to go over the furniture thoroughly before buying.
Courtney Licata: Greeted immediately by Fedor, and even with our oddly specific needs (fits through our 30" door, 90in long max) we were shown multiple models that we liked. Definitely the best prices of all the couches we liked at as well
Jean Joseph: I when shopping for a new bedroom set today & was extremely happy with the service i received from Jose Melendez. Thank you so much for your professionalism and expertise. When shopping here always make sure to adk for Jose Melendez
andy cepeda: I like the price I brought a recliners at a good price I'm I love with it thank you
larry kenney: Carol D was helpful and efficient helping with purchase and told us about delivery options to Cape and set up
christine corleto: If I could give 0 stars I would. They had my wrong address even though I called 4 times to confirm they have the right one. Been waiting 2 months for a new table because my previous table from them is falling apart, finding screws on my floor everyday. Had this delivery scheduled for over a month and the day of they STILL have the wrong address, kept us waiting all morning, & now have to wait another 2 weeks for the new table. When asked for a refund she said there’s nothing she can do, of course. To make matters worse, I got a call a few hours after they were supposed to come saying they would still come & everything is all set. All for nothing. Absolutely ridiculous, I would buy anywhere but Bobs.
Carol Gildea: Awesome from start to finish. Joe was an excellent salesperson but no high pressure.
Gloria Cash: Jamal excellent service
Jessica King: Scott was very friendly and knowledgeable. Not pushy either which is a big plus.
Karen Gerrior: Very friendly sales person.
George Ridley: It was a great experience, Michellee was awesome
Dr. Tahira Lodge: Joe, my sales asdociate, was very informative and professional. He greeted me at the door and later came to see if I needed any assistance.
Edwina Jones: Glen the salesperson was a pleasant and knowledgeable person who assisted me with my purchase. Thank you for your service.
ANA DEPINA: Dennis. Is the best 🙏🙏🙏 he help mi a lot. 🙏🙏🙏 and so happy All the time.I just have 5 star butt he deserves more then five 🙏thank you so much 🙏🙏🙏
Madison Wolfsberg: Glen was wonderful to work with!!
Lidia Figuereo: David was amazing, so kind! and had so much patience with me. I had a ton of questions and he took his time to not only explain to me, but show me and made me try every mattress I wanted to buy. I came in very close to closing time and he stayed with me after hours to make sure I was satisfied with my choices. Amazing customer service, Above and beyond! Thanks David! So happy with my purchase!
Kait Michaud: Great experience here. We were greeted at the door and were told where to look. Found what we wanted in the outlet and were quickly helped, checked out, and assisted in having it loaded in our vehicle. Recommend at least checking out their outlet if you're looking for furniture. You could get a great deal!
3. Mattress Superstore - Revere
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5
95 reviews
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Address: 40 Squire Rd, Revere, MA 02151
Schedule: Open ⋅ Closes 8PM
Telephone: (781) 286-9990
Business type: Mattress store
Tom Brow: A special thank you to Bill Blanchette and his staff. The service and mattress quality were exemplary!
Billy Hernandez: Best prices in the Boston area for mattresses and the service is top notch. The Salesman made it easy for me to find what i was looking for. Got the mattress right away (same day) compared to other places in the area that take weeks for a delivery. Highly recommended if you’re in need of a mattress.
Barbara Scarpaci-Whiting: Great prices and quality
Alfredo Saravia: Excellent! I paid good price for my bed.And delivered was only $60.00 but I have to wait 5 days for delivery.
Boston Derek: Felipe helped me find the right mattress and box spring,it was priced fair and the staff is very friendly and professional.I highly recommend the mattress superstore in Revere for a great high quality mattress!
sue ryan: Fantastic service, they have the best prices and huge selection of mattresses, great family owned company, don't bother going anywhere else they have everything you need!
Nicole Lechman: Bill was very helpful with my online order. Thank you!
Liza Lawson: Shopping with some great customer service
Baltazar Vasquez: Solo fue una visita no hice ninguna transacción
charles curry: Highly recommend them! I recently purchased a mattress that i am very happy with. The staff and the owner Bill really do care about the customer. They made sure i was happy with my purchase.
Kaz Alguire: Amazing service, super friendly and helpful
John Noonan: I feel I got a great Mattress at A great price. I dealt with the owner Bill super nice guy I would highly recommend Mattress Superstore
Annie Feng: I absolutely love this store! My friend recommened to us. The guy was very patient and offer us good advise basic on our needs. The store also has a great delivery and set up service. I strongly recommend!
Danielle Duplin: I HIGHLY recommend Mattress Superstore!! I called them at 1pm to order some bed frames, and by 3pm the frames were delivered, setup with box springs and mattresses, and all other furniture moved back into place. This store is friendly, honest, capable, generous, and all around AWESOME!!
April Tate: Staff gives you all the information you need without being too pushy. They are well versed in the differences between their mattresses and it didn’t feel like I was being forced to “buy up.” Delivery was inexpensive (I think around $40) and I was able to schedule for the next day. Delivery crew was good at giving a heads up call and efficient when they got here. Would shop here again.
Chri George: I went here today for first time I received exceptional customer service from Felipe Ortega it was a relaxed shopping atmosphere along with kind customer service thankyou felipe!
Daniela Colucci: ABSOLUTELY RECOMMEND this place! My salesman Felipe was EXCEPTIONAL! Buying a mattress can be daunting, especially knowing you are going to deal with pushy salesmen, but this place is not like that! Felipe was awesome! He was knowledgeable, extremely friendly, down to earth, answered all my questions and not once did he pressure or hover over me or seem annoyed that I tried half of the mattresses in the store and asked him a million questions. He was so personable and calm that it made my experience in buying a mattress so easy and stress free! I mean this is a big, long time purchase and he made the process so easy. I went to Jordan’s and was planning to go to a few other places, but you can’t beat their prices or their personable staff! Even better, during this crazy time, they have tons of stock and the mattress I bought today is being delivered tomorrow for FREE! If you are looking for a mattress, at a great price, with down to earth salesmen, THIS IS YOUR PLACE! I have a huge Italian family and I will be sending every one of them here! GREAT price, GREAT service, GREAT mattress and I will be getting a GREAT NIGHT’S SLEEP! Don’t forget to ask for my boy Felipe!
Joseph Frongillo: Just an in an out.
rich: Bought two mattresses here. Great experience both times. No pressure sales. No men in lab coats telling us about what's best. Just buy the one that's the most comfortable by trying it out! Great delivery and removal of old mattress too. Thanks!
Melissa Hernandez: It's has good mattresses day beds coits the staff is nice they will help u
Mic Mcfarland: So after moving into our new home we wanted to get new beds for everyone in the house. Went to several places for good prices and delivery options after looking at many local places I finally found the store of our dreams not only did they have everything we needed they were able to work within our budget to get the extras we wanted . The customer service is unparalleled. The products they sell are exceptional. I cannot thank the entire crew from the general manager to the sales man whom I can't thank enough. From the second I walked into the store to the final part of the delivery he was right by our side making sure he showed us the very best service he could. Thank you to the delivery staff for setting everything up and even help with removal . Moving can be very stressful but these guys made everything so seemless. I recommend this store for all your bedroom needs and WANTS.
4. Boston Luxury Beds - Boston
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4.9
7 reviews
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Address: 221 Newbury St, Boston, MA 02116
Schedule: Open ⋅ Closes 5PM
Telephone: (617) 992-6908
Business type: Mattress store
Carter James: unprofessional and aggressive. hostile staff with short temper and anger issues. don’t be surprised if Matt cusses you out.
Ben Van Leeuwen: I bought a bed from Boston luxury Beds and it was an outstanding experience. Top notch customer service, Matt bent over backwards to make sure everything was right.
Alex and Bradly: Truly superb experience. The owner, Matt, was incredibly knowledgeable, helpful and went above and beyond to fix a small problem. We didn’t spend a whole lot compared to most of his clients, but he still treated us with top notch service. If you are looking for a luxury or natural bed, look no further. Thanks again, Matt!
Icey Xu: The people inside is not friendly and make you feel not good.They only have a few pillow and you cannot try the size you want to buy. And if you want to buy online from its website, it still don't allow you to return. They don't have the goods for people to try and don't allow people to exchange or return, I don't get the meaning of having a physical store.
Richard Lee: Great experience. Owner Matt was very knowledgeable and helpful. Made my purchase today.
Morgen Connor: Great, helpful and knowledgeable local owner. Sleep has definitely improved.
5. Boston Bed Company - Boston
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4.3
29 reviews
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Address: 1113 Commonwealth Avenue, Boston, MA 02215
Schedule: Open ⋅ Closes 6PM
Telephone: (617) 782-3830
Business type: Mattress store
Ilkercan Kaya (Alumni): They didn't allow me to replace my bed with a queen one. I requested this only after 2 weeks of purchase. I paid ton of money. I would not recommend this place.
Enoch-Jude Danquah: Boston Bed Company has stellar service. Will definitely be ordering from here again! Thank you!
L K: Boston Bed Company delivered my box spring and mattress and I love it! The delivery guys were very nice and helpful getting it set up as well!
Alisa teselle: Awesome service & delivery guys were great!!!
Melanie Rosenblatt: Had a great experience at boston bed! Moving into college in the area and went into shop for a bed for my new apartment. My questions were all answered by the friendly staff and they had it delivered and installed to me fast with no issues. I would highly recommend!
Raul Aponte: Very disappointed with expensive furniture I’ve purchased from this business. The website claims that the furniture has a one year warranty but it’s a lie and they won’t honor it. I bought an expensive pull out couch that had issues with one of the couch cushion’s Velcro causing the cushion to lean forward and feel very uncomfortable to sit on. I attempted to fix the Velcro myself but to no avail so when I asked Boston Bed Company if they would fix this with the warranty their suggestion was for me to fix with supplies from the Home Depot. The point is this should have never been an issue in the first place. I would not recommend purchasing anything from this company with how expensive the furniture is and with Russian roulette quality and then not honoring of the warranty.
brittany shelton: Very friendly staff! Great prices
M B: This place is a total scam. Sold me a frame with the wrong installation instructions and wouldn’t accept a return even though I brought back the frame which was unused. GO TO MATTRESSFIRM FOR BETTER QUALITY PRODUCTS.
Birgit Dommen: Made a telephone purchase for our college student--Wayne was amazing; knowledgeable, kind, and courteous! Best customer service!! Thank you so much Wayne!
Rebecca M: My Daughter moved to Boston for grad school where her rented apartment came with mixed size bedframe and too large mattress for the frame. Landlord removed it all, by request. Got her a new bed with storage and NEEDED a mattress. Wayne to the RESCUE! He graciously answered my questions and concerns over the phone (I'm 1,200 miles away) and welcomed my D to the showroom to help her find just the right one for her needs. Mattress was selected, paid for, and delivered the next morning! The delivery men were fast and TRUE PROFESSIONALS!INDEED, the stars aligned to meet a very special person placed in our path to help. Angels DO exist! Heartfelt thanks to Wayne and his team!
Jack Hare: Thank you Boston Bed for actually having beds in stock! This pandemic has wreaked havoc on supply chains, and big companies such as IKEA and Macy's are unable to supply beds. Even another local firm quoted me a 6 month lead time. I walked into Boston Bed in Stoughton having lost all hope of actually having something to sleep on, but Wayne quickly found me a great bed and a great mattress, and arranged for delivery four days later. I paid for the delivery guys to assemble the bed, which was money well spent - they did it in a flash, and saved me probably an hour's work. The bed looks great, the mattress is incredibly comfortable, and I am a very satisfied customer.
Jose Lemus: Great futon! Great customer service!
Cloverfield Monster: We originally thought this was the best place to buy a new bed. We went into the Stoughton Store and the manager was very nice and friendly. We bought a Cobblestone Mattress with an adjustable frame. When we left the store I noticed he charged us $100 more then we should of been. The king mattress was 1799.99 we were charged $1899.99. Once we got that issue straightened out the bed was delivered. Within the first couple weeks one side of the mattress gave out. We called the store who turned it over to the factory. Andrew came out looked at our bed n said he needed approval for a replacement. SUPPOSEDLY, he got it and they gave us the wrong mattress. One that can’t support the adjustable frame. They were making a new one that would go with the adjustable base. This has been going on since June 10th and I was promised a new mattress. First it was being made, then the factory staff was short handed due to July 4th Holiday. Now he doesn’t return my calls. My mattress is collapsed now and we are out a large sum of money. DON’T SHOP HERE. THEY PROMISE YOU WHAT YOU WANT TO HEAR AND DON’T DELIVER!! Should of known how this would go when we were overcharged in the first place!!!! They DON’T CARE ABOUT CUSTOMER SERVICE.
Alex Huang: Great place mattress, good quality and really cheap.
martin evans: Recently my family & I moved back from California in the midst of the pandemic when everything was close.I called Boston Bed & spoke with someone by the name of Andrew & this employee remove all of the anxiety from the experience with a warm,, patient personality....and he demonstrated a wealth of knowledge & professionalism including with products and services that didn't involve his store.Shopping here was an amazing experience made all the better by Andrew....M
Angie Chatman: The staff was so helpful, yet didn't hover at all.
Annie Stanley: I can’t say enough nice things about this company. They were incredibly helpful and kind. It’s so nice in these difficult times to find a business that was able to get us exactly what we needed (plus free delivery) so quickly. This is why we should all buy local. We had our bed picked out yesterday afternoon and delivered the first thing this morning.Thank you so much, Boston Bed Company!
Kate Rosenblatt: I recently graduated from college and was going to be moving into my first apartment all by myself. One of the first things I needed was a mattress. I had such a great experience looking around and the employees were extremely helpful and funny. They first asked what kind of bed I preferred and was able to narrow the endless options, down to around 3 mattresses. I quickly was able to find the one I liked and that was that! A couple weeks later, I had the mattress delivered to my apartment. The guys were very professional and made me feel comfortable. I would definitely recommend this store to anybody that needs a new mattress, bed frame, or futon. I love my mattress and tell my friends they should go here to get one!
Katie Nealon: Needed to buy a futon quickly and for immediate delivery. Dwayne was extremely helpful and knowledgeable. I was able to get in and out in 20 mins and my futon arrived a few hours later. He was so lovely, caring, and concerned truly making a my bad day brighter. The futon is excellent quality and delivery/set up was easy and the delivery men were helpful, friendly, and professional. I would wholeheartedly refer anyone to the Boston Bed Company in Allston.
Andrew Rosenblatt: In this day and age of getting everything delivered on line. Well do yourself a big favor and go into a Boston Bed location. These guys actually make there own mattresses right here in good old Massachusetts! No pressure atmosphere and most impressive by far the best quality for the price, well because they make them and sell them directly to the public. I spent about $600 for everything, and it’s a supper comfy bed and I’ve been loving it since it was delivered.So do yourself a favor and and get into a Boston Bed location and start having sweet dreams right away.....Stay clear of the mattress Wolfe’s that exist in most mattress stores! Thank you thank you thank you Boston Bed...you guys really are the BEST!!!!
Brodie Porter: I went to the Stoughton location after looking online and in ALL the other furniture stores in that area. Because I was looking for a very specific style of loft & needed it to be made out of 100% solid wood I wasn’t having much luck. I’m so thankful I met Richard at this location! He took time, was so kind, understood the situation, did the research & was not pushy at all. When I returned to make the purchase he had printed off all the specs, laid out my options in clear & easy way to understand & took an interest in the huge project that we had going on to organize a space and finish it off with this loft bed.The kindness & thoroughness off Richards customer service is a breath of fresh air in a environment when everyone is in a hurry & no one wants to stop & help, he did more than an excellent job & I can’t recommend him enough.The bed was delivered on time and again both men, ( I wish I remembered their names) took their time, answered my questions, Installed the bed in a careful & detailed way & has such pleasant demeanors throughout.Boston bed company, your beds are top quality & the people you employ are fantastic! Thank you for being positively different than all the rest!
6. Spring Air Factory Outlet - Chelsea
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4.1
52 reviews
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Address: 124 2nd St, Chelsea, MA 02150
Schedule: Open ⋅ Closes 7PM
Telephone: (617) 884-0041
Business type: Mattress store
John Zarni: Very very helpful in the staff was wonderful polite clean inside been very helpful like I said recommend this place
Dispatch: I would love to give it more stars, but I cant seem to reach anyone via the phone.
julio césar: Good price , tem opções com preços incríveis
allie scott: We got a great mattress, fast delivery, and awesome customer service. Carlos and his family were great. They even arrived to deliver early. Very knowledgeable about all products, and gave me a 5 year warranty. I would highly recommend doing business with spring air.
Ria Walkes: Amazing customer service
d s: Got a decent mattress for our son ok service but I’m a easy customer have had it for a year and think it’s good quality for my son and the price will go back for my daughter when the time comes
alfonso melgar: Este negocio tiene los mejores precios en colchones. Siempre he comprado ahí. Si túve un par que se dañaron pero son muy responsables con la garantía. Media ves tenga el colchón limpio y guarde mi recibo ellos siempre son responsables y mantienen el buen servicio y el mejor precio. Carlos Nuñez es el que me atendió y nunca he tenido problemas con el.
Luis Alonzo: Buenos precios y buenas atención, preguntar por Carlos.
Geraldine Maguire: Just left this place. Nice and friendly people that work there. would recommend to people. Great selection
Steve Wilson: People are friendly and professional, great selection
Eva Cerón: Muy buen servicio al cliente
William Roldan: Great sales ,great salesperson ,best mattress I ever bought
Xavier Xicay: Awful customer service. I don’t recommend anyone to go to this store. I tried to return a mattress, which I had for less than a week, but I had the hardest time. The guy (the manager I think, he’s always there) that was supposed to process the return sent me to the back to talk to some people - they told me they had nothing to do with the mattress store and had to go back and talk to him. Ridiculous. He simply did not want to process the return.
Michael Cooke: Good mattresses cheap. Just make sure to ask for the cheap one advertised on the sign, they dont label it, and like any sales place theyll try to upsell you.
Sam Anderson: A few affordable pieces, I really like our mattress and if you're on a tight budget they have some mattresses that you'll like. Delivery was on time, delivery men were courteous and thoughtful.
EL ED: The customer service is a joke.never go back there
henry alfredo tapia sanchez: La verdad tenía un buen concepto sobre este sitio, pero en meses pasados adquirí unos artículos en esta tienda, los cuales presentaron un desperfecto, apresar de las devolución del dinero. La atención de señor, encargado del almacén, fue despectivamente.
Jessica Roldan: I’ve been happily purchasing mattresses from Spring Air for many years. I’ve also referred some family and friends who have been just as pleased with the quality of the merchandise as well as the excellent customer service as I have been. Spring air is the way to go!
Eduardo Araya: Very good service, Carlos the sales person explained us pros and cons from memory foam and springs on matresses, he help us determine the best option for our needs (back pain) good experience, better price!... will must definitely recommended.
Geoelmer Tu: I got a really good experience doing business with this company, they have good customer service from Carlos and very good products. I am very satisfied with the products they sell and I recommend people to go and visit this company!
Allan Ct.: Muy buenas camas .!!! La atención al cliente es muy buena, En ingles y español .!!!they are the best .!!!!
7. Bob’s Discount Furniture and Mattress Store - Woburn
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4.6
1253 reviews
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Address: 114 Commerce Way, Woburn, MA 01801
Schedule: Open ⋅ Closes 8PM
Telephone: (781) 404-1140
Business type: Mattress store
Lori Vacaro: Paul was very helpful. He was able to show us several different options as we needed a specific size sectional.
Joy Paradissis: Jessica came right up, explained stuff and then let me alone for awhile and circled back right when I needed her. I found a perfect mattress without spending a ton of money. Just a great experience all around.
Eduarda Batista: Had a good experience with AlTold him exactly what I was looking for and closed the deal
Doug Defeo: Coach my salesman was excellent. I had gone to other stores that tried to rush me to the sales desk, he let me take my time and try all the mattresses I wanted without bothering me. He was also very knowledgeable and completed my financing and delivery schedule pretty quickly.
Susan Bloom: Very knowledgeable salesperson helped us out. He let us sit on both sofas and we discussed the differences between both sofas in order to make an educated guess. He didn’t rush us or apply any pressure. Very nice guy!
Jonathan Gonzalez: I forgot to write this review from my experience last year but a commercial on the tv talking about why choose another company over bobs who provides the same couch yadayada. Well it’s bad.My experience with Bob's Furniture last year was incredibly frustrating. After waiting for eight months for my furniture to arrive, it was installed incorrectly, causing it to fall apart. I discovered that the installers did not install the supports on the bed frame, which was the reason for the failure. It was very disappointing that Bob's Furniture did not have proper training and oversight in place for their contractors.Thankfully, Bob's Furniture did credit me for the bad set and allowed me to get a new one. However, the installation of the replacement furniture was also done incorrectly, and I had to go back and fix it myself. This was a major inconvenience, and I felt that I should not have had to do this.Overall, my experience with Bob's Furniture was not a positive one. The long wait time for delivery and the poor installation of the furniture were very disappointing. While it was good that they credited me for the faulty set, it was not enough to make up for the time and effort I had to put in to fix the installation myself. I probably spend no joke a full week on the phone with them trying to resolve.. Bob's Furniture needs to improve their quality control measures and ensure that their contractors are properly trained to avoid these kinds of issues in the future.
Julia Seifert: As soon as I walked into the showroom I was greeted by polite team members who were eager to provide excellent service. I had the pleasure of working with two employees who treated myself as well as each other with respect and courtesy during my visit. I felt secure in the purchases that I made and am confident in the product I will receive.
Maggy Nakimuli: They have free treats for customers(wink) ... they have some good furniture pieces hopefully we get to purchase what we had wanted.
Ken Greenleaf: Lauren was a wonderful sales lady at the Woburn, MA store. She was so friendly and helpful and presented lots of options for us. We would definitely ask for her again!
Andrew De Rome: Heidy was terrific on helping us with everything we decided on. Customer service was top notch 💯
Bud Pitman: Paul was awesome! Good deal on a sectional. The service was outstanding
elba rosario: La antendecia del representante muy buena fue muy amable y respetuoso quede comprando lo que quería.Gracias.
R Chase: Have been dealing with Bob’s for years. Love their furniture. If anything is wrong they always take care of it. They really care about their customers.
Susan Rodden: Bought a leather reclining couch and matching glider loveseat. Loved the color and the price for set. Price for delivery is a bit high. We scheduled it to be delivered next week as it is more convenient for us.
HANINGTON MUKASA: Great staff and great service . 👍 has been very helpful
John J Hayes IV: Great experience. We were greeted right away and the associate stayed with us and helped the whole way through!
KB Smiles: They were wicked nice. Quick help and we were out within 10 minutes.
Susan Cianciulli: I can not say enough about salesman Mike at Woburn store! He was very personable, helpfull, courteous, and just an all around nice guy. Any time I return to this store I will ask for him! Thanks Mike your awesome!!!!
Jacqui Santamaria: Bart was kind and helpful. Very quick and easy process!
adradini: I went in and knew what I wanted and Mike the salesman wrote it up and he was nice and it was done
Christine T: Al was fantastic. So kind, so patient. Always have had great experiences at Bob’s. Thank you.
8. Mattress Firm South Bay Plaza - Boston
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4.6
256 reviews
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Address: 65 Boston St 2nd Floor, Dorchester, MA 02125
Schedule: Open ⋅ Closes 8PM
Telephone: (617) 265-2510
Business type: Mattress store
Ayanna Beach: I went in to Mattress Firm on May 3rd 2023 the one by the South Bay Area I’ve never been into a mattress firm before so I was a little nervous but as soon as I came upstairs with my sister we were pleasantly surprised not only with the variety of mattresses but with how wonderful the service and employee was. Stuart Siden has to be one of the best and most down to earth sale representatives I’ve ever met. He was very patient and listened very intently to my needs when it came to a mattress and he helped me find the perfect mattress for my new apartment. He also explained that I have 120 days to try it out and if I don’t like it I can get a free exchange. I doubt I’ll be returning it but I would 100% return just to see Stuart and tell him just how wonderful the bed is and how much me and my sister appreciate him helping us the other day.
Keith Martin: Good choices, good prices, nice freebies. Good salesperson
Franklin Perez: Well recommend
Deborah Fulgiam: She was very professional..in fact she was EXCELLENT.GIVE HER A RAISE!!!
Donnette Henry: Knowledgeable and helpful advisors.
Robert Timmerman: There was only one clerk in the store at the time of my visit. I selected a mattress. This went smoothly, the clerk was courteous and helpful. When the clerk went to write up my order, the computer system would not let him finish the order. I waited about an hour [I really need a new mattress]. He brought somebody else in to help him write up the order. I came in at about 11:15 AM, and left at about 1 PM. Way too long for a simple transaction. If I was not loosing sleep due to a worn out mattress, I would have left. Only reason I stayed is that Mattress Firm is the closest mattress store to me. This is the last time I will shop there.
Kevin Bryan Lo: Tanny was so helpful, he discussed the differences between mattresses in detail. Helped us decide and buy on that same day. We are very happy with what we got
Haohao G.: I recently purchased a Tempurpedic mattress from this store for over $4,000. The purchasing process was quick and efficient, taking less than 20 minutes. I have been a loyal customer, purchasing mattresses for my family since 2016.However, the delivery experience was not up to my expectations. The delivery men from Red Carpet Delivery dragged the new mattress through the building hallway to my condo unit, causing concern for the carpet. Although there was no damage, I received complaints from building management. Additionally, the delivery men entered my bedroom without removing their shoes. To make matters worse, after the work was done, one of them put on a red plastic shoe cover and took a photo, pretending to be considerate of my clean floor. This was pretentious and disrespectful.Overall, I am extremely disappointed with the delivery process and would strongly recommend others to be very clear with the delivery expectations.
Nayquan Wallace: Quick nice and easy I called got it done in 1 2 3
George Silas: Great welcoming team support, very respectful and virtuous.
Ebenezer Sefah Jnr.: Tony was amazing! He took the time to let us try a lot of different beds to get a sense for what we were looking for and what worked best for us. We also got a better understanding of what we wanted. He was very patient and transparent about products and pricing which was refreshing. He also made my wife and I feel listened to in the process. It was a great experience.
Ryan Bartholomew: Tanny was very knowledgeable, patient, not pushy, and helped us find what I hope is a great long term mattress. The delivery process was great as well.
David Brady: I was in a hurry and they did there job quick and easy in and out job done Great no worries all complete 💯✅
Maryse Toney: I like the fact that you, can call in an order and the representative will tell you , when it will be delivered.....fast service.
Ociny Marius: This is a best place to buy your mattress.
THEY HATE Elshizzy: Zuem make the shopping easier and more thought on my choices but he was able to explain to me the differences between the choice of mattresses and the health value since I did inform him about my back issues, thank you again Zuem, can't wait to make another purchase.
Dairith Gonzalez: It was an amazing experience purchasing the mattress and bed base. Great customer service.
Deborah Decker: The customer care representative was exceedingly helpful in helping me choose the right mattress. I purchased a queen mattress that very day!
Tang Ziying: Wonderful shopping experience!
Dennis Avila: Great customer serviceAnd quick Service too
Cameron Boynton: Excellent
9. Mattress Firm Newton - Newton
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4.9
211 reviews
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Address: 230 Needham St Unit E2, Newton Upper Falls, MA 02464
Schedule: Open ⋅ Closes 8PM
Telephone: (617) 965-8084
Business type: Mattress store
David Goldwasser: Tony was greatSteered us in the right direction as we had to make a quick choice
Val Go: Cannot say enough about the service at Mattress Firm Newton. Mark went above and beyond to ensure we found the right mattress, and was patient and knowledgeable. Pricing was very good and the delivery was quick and professional.
Hilton Garner: Good sales person got in and out quickly. Gave a few options. Knowledgeable!
L B: Had a great experience with Mark! He was very kind and helped us narrow down the perfect mattress. I recommend this store location!
Mariia Moore: Great experience.I appreciate the information I received from a sales representative.
Todd Lenox: Great experience. Mark was knowledgeable and professional. Made the buying experience easy.
Tim Bradley: Carl is really helpful explaining why it's so important to pick the best mattress for YOU, as opposed to your wallet.I through my back out in December and have been indecisive about pulling the trigger on a $200 mattress (just the mattress). But my back has been killing me. And because I was online shopping it was very easy to just close the window and forget about it. But my back, still.So when I went to Mattress firm in Newton, I was put into a situation where I could talk about my worries and concerns. That's where Carl outlined the importance of a restful night's sleep. He showed me the difference between what I could afford, versus what I needed.Afterwards, it was just a matter of explaining my financial situation, which wasn't an issue at all. Fianaced and I won't need to worry about my first payment until 30days after delivery.I walked in with no money, explained what I needed and left without spending anything as well as a great mattress and bedframe.Go see Carl in Newton if you need a Mattress. He will help you.
Tracey Mucci: The delivery men were the best! So helpful in getting everything set up.
Gina Bulatovic: Brian is fantastic. Thoughtful, knowledgeable, personable… a total pleasure to work with. I'm doing a second round edit to sing his praises even further. He really cared about our family finding the right mattresses and spent a lot of time getting the selection right. We just had our first night's sleep and everyone woke up beyond happy. Really exceptional customer care, find him and work with him. You will be very happy you did.
Tika Millan: Carl was very professional, personable and helpful. He was very knowledgeable about the different mattress and lead me to the perfect one for me. A+
Sean Neary: Brian Morrison could not have been a more knowledgeable/helpful employee throughout this process. No matter where I live I will make sure to contact Brian for all of my mattress needs and will recommend him to anyone I speak too. Mattress firm is lucky to have him and fortunately their products are as good as their employee Brian
Blair Baker: We are extremely happy with the service we received. A+ customer service. We needed a comfortable mattress for our guest room but had a budget. We we're given detailed information about the qualities of the individual beds and we're able to make a great choice. The bed is wonderful. We will be coming back soon for another mattress in our master bedroom.
Nancy: I ordered a mattress yesterday over the phone. Woohyn was the person the that helped me out. He was such an amazing, professional, smart and went out of his way for me. Matters Firm company you guys are very lucky to have Woohyn working for your company !!!!
Stuart Chandler: Nice experience and considerate to our needs and questions. Good service, knowledgeable and didn’t need to go anywhere else.
tugce seckiner: Tigran was a great mattress expert
Virginia Murphy: I was hesitant to go into this location because I did not have a positive experience at a different location. I was shocked how helpful the staff was here! It was busy but they were wonderful and sort of seamlessly tag teamed. I came away spending quite a bit less on a guest room mattress and frame that the regional manager suggested (it was not on the floor) and had a fabulous return policy. It arrived ahead of schedule and is absolutely perfect.
Moist Avocado: Brian was amazing. He listened to my needs. He showed me the mattresses in my price range and was extremely competent to explain the features of the mattresses. I trusted him.
Carl Goldstein: We were warmly greeted by Anse. He immediately identified our price point and took us to the mattresses which met our budget. He patiently demonstrated each mattress and its’ features. The mattresses we were looking for were for our kids who still had old mattresses. Being the great salesperson, he made sure to show us the high end mattresses in case we were in the market for one.All in all, it was a pleasant experience.
Dan P: Easily one of the best sales experiences I’ve ever had. The store manager Brian helped us and his attitude from the time we walked in the door until the time we left was awesome! My wife and I weigh in at nearly 1000lbs combined, and have flattened many a mattress in our lives together. We’ve been stuck on a full size mattress for the past 7 months because of unfortunate circumstances, but thanks to Brian, his knowledge and my wife’s impeccable credit score we secured a king size Tempur-Pedic along with an industrial strength box spring for a surprisingly cheap monthly rate. I can’t stress enough how personable and knowledgeable Brian was. We spent nearly 6 hours in the store and his patience and expertise were on display the entire visit. I highly recommend this store if you’re looking for a new bed!
David Valcourt: Really surprised by the great customer service. Never been in a Mattress Firm before and really didn't expect to leave with a mattress but it was a great deal and no reason not to do it.
Carol Abedon: I was looking for a very particular kind of mattress and box spring for a gift for a young couple. I received help that was above and beyond what I could’ve expected from Carl and from Anse At the Newton mattress firm. The service was great and it is the fourth time I have gone through mattress firm to get the bedding I have needed. I highly recommend this local company outlet.
10. Bob’s Discount Furniture and Mattress Store - Saugus
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4.5
2200 reviews
11. Mattress Firm Beacon Street - Brookline
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4.8
160 reviews
12. Frugal Furniture Outlet - Boston
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4.1
48 reviews
13. Mattress Firm Waltham - Waltham
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4.7
186 reviews
14. DUXIANA Boston - Boston
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4
4 reviews
15. Jerusalem Discount Furniture | Lynn-MA - Lynn
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5
1379 reviews
16. Watertown Mattress - Watertown
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4.7
71 reviews
17. Mattress Firm Everett - Everett
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4.7
294 reviews
18. Gardner Mattress - Newton
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5
21 reviews
19. Mattress Firm Hingham Shipyard Shopping Center - Weymouth
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4.9
206 reviews
20. Gardner Mattress Corporation - Salem
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5
58 reviews
