Best New Balance Stores Boston Near Me

Tanya McKeever: If I could give this place a million negative stars I would. I never leave reviews however, I felt the need to here. The young man trying to wait on people was as rude as they come. I asked about a certain shoe and he said nothing on that wall will fit you. Wait don’t you need to know what size shoe I wear? Then I asked for another shoe is a certain size and he had the nerve to rudely ask is that the size you are wearing now? I think I know what size I want. I would never give this shop my business and will be calling in a complaint to corporate. This man lost you a lot of money that day because it was packed in there and everyone walked out because of him.

David Elizondo: Staff was impolite and offensive. Came in at 5:40 knowing that they were closing for the day at 6pm, and needed to choose a pair of running shoes along with shorts and a jersey. They were unwilling to help and rushing me out. Even one of the members said: “you have two minutes…”, I couldn’t believe it. I was set to spend 200+ on my running gear and was totally discouraged to make my purchase. Walked out the door and took my business elsewhere. Outraged.

Ismael Diaz: great store with a lot of selection. bought some 991s. The manager and staff all helped me. I'll definitely be back

KF Law: Terrible service. I haven’t tried the M990GY3 before and I wonder I might try 9 or 9.5. The thin and black-skin young staff told me he doesn’t have 9.5 but he might have a pair in 10, then I told him I might still want to try. Then he was quite rude and start criticising me about why I could fit a 10 - a few times when I am trying. And, when I tried the left one and feels gd so I asked to try the other one too, he becomes not friendly again and said “then I have to lace it up for you” (don’t really know why he said so TBH). End up I still bought the shoes I want but it might be the last pair of new balance shoes I will get.*** I am not racist here I am just talking about service standard here ***

Vanessa Laversenne: I went there before 2 years ago and really liked the service so I came back when my old new balance needed a replacement. One of the staff was so rude to me that I decided to leave in the middle of trying shoes I was interested in. He was very aggressive for no reason and specifically toward me. I'll try to come back and avoid him.

Ethan Anderson: got my feet 3d scanned and was recommended 2 different pairs of shoes based on problems ive been having with not finding comfortable shoes, and now i can walk and run happily. employees were definitely busy but didnt keep me waiting too long.

ANA Fishing: The worst customer service, which will ruin the Brand. We came in the store for a while and no staff took care of us at all, which was fine as they maybe too busy. Then my wife tried on a pair of display shoes by ourselves, and one staff , called KJ, jump to us and blamed us for trying display shoes, and ‘educated us’ of their store rules. He also pointed out how customers feel if they purchased a pair of shoes that was tried on by other customers. It is very interesting, and I am curious if new balance sell customer display shoes or all their stock shoes were never be tried on? You are not only showed us how unprofessional yourself, but also how bad of new balance evaluate their salesman. I highly recommend the new balance flagstore though. Thank you for ruin my day, and good luck for your career.

Joanna Dabrowska: Great staff, helped me with choosing the right shoes for me by scanning my foot and selecting the suitable models.

Mary Spratlin: They made it very clear that they were not willing to help us when we stopped in. Consistently workers passed by us without a word and the store was practically empty.

chucK Taylor: Came from the Flagship store as they told me they had the style and size I was looking for , when arrived at this branch the sales man told me that they didn't have it without checking stock. I told him could you please check ? then he came with two boxes giving attitude as he knew I was right. Bad customer service experience !!!

Renee: The worst customer service that I have ever experienced! I purchased shoes on 6/30. Since I was traveling they said they would ship them to me. The shoes were in stock. Five weeks later and I have still not received my shoes. Every time I call they say that they will check and see what has happened and call me back. I’ve called 6 times and no ones has called me back. I will be contacting AMEX to get my money returned.

Will Eifler: KJ was awesome - helped me with my shoe size and was super knowledgeable!

Samara Peters: Helpful staff. I dropped in for a sweatshirt mid-run when it was alot colder than I anticipated and I was 6 miles out. Got me in and out to finish up. Thanks!

devin perry: I have gotten size 11 before. Ordered 11.5 to be safe —they fit like a 9!! Got em brand mew packed em for a trip to london and arrived to have them not fit! Very disappointed. This is a new balance comment not this particular store

Eva Cerón: Excellent

Nicholas Ceresi: Small, not much of a selection

Nayeem: Good collection of running and casual wear!

Kelvyn Goveo: I stopped by today while In the hunt for a new casual every day sneaker. I came across the 990 and I truly fell in love. I then got my foot measured so I could make sure that I was getting the right size. Tried on multiple sizes. Thanks for the patience Andrew, I really appreciate it. See you guys soon !

Lisa Tomlinson: Very good assistance

Sebastian Sal: Nice store in Boston with very good sellers!

Nick: Poor customer service and no inventory in stock for a lot of shoes on display

Jim Haynie: Good selection and good supply of help.

Cyintific Ali: Attended the New Balance Indoor track & field Nationals Championship event. This is an awesome facility. Plenty of spectator space comfortable seats. Best track & field event that I have ever attended as a spectator.

A. Boh Ruffin: “State-of-the-art” is an understatement.

James Cheever: I just picked up new shoes todays. Great service! Will be back for some other pairs later on this year. James

J P: The area where the throwing circles are is just an afterthought.

Soul Journey: Beautiful store. Great staff. J was very helpful.

林致遠: Nice new balance place!

James O Toole: Brand new and good choices at reasonable prices of a v respected brand...in a word, visit...

Dott. Riccardo Cacioli: Superfornito e personale gentilissimo

Kealean Rockett: Ordered a fire pair of NBs! Thanks to Chris x the entire staff!!

Waleska Velazquez: Great customer service..very clean and neat

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S Bobby Gerjarusak: April 2022: it's even better now. Masks off!What's the right word? Awesome and grateful! First we got our feet checked and as I suspected my left foot and right foot had different probations. My left running shoe wore out much quicker than right! Second I got the right shoes!! 1080 or 860!! We were helped by many, including Ben (Penn alum!) And Calvin. Sorry I forgot the name of the gentleman who measured my feet. HE WAS THE BEST! Delay no more and go get your feet tested. NB got it right! Watch out Nike! You are boring now.

N Richardson (OffcerClancy): Service is top notch and knowledgeable; however, very expensive and no parking. Go to New Balance Outlet' just down the street and has a parking lot.

Claire K: i’ve been here three times so far. Each time with different staffs, but all were so amazing and nice. The store had sizes available for all the items i was shopping for.

Robert: They sold two pairs of Sneakers both red. And both had dye that ruined the sneakers as well as 4 pairs of socks I had. The guy offered me a discount on a new pair of sneakers. No other sneakers I've ever had had dye that ran like this. Pretty awful experience. $160.00 spent and they wouldn't give me one red cent back, just a discount on new sneakers.

Key Patterson: I went to this store to exchange a gift that was purchased online, that I had been told by text/talking to customer service that I couldn't do via telephone or in person. Since I've been a New Balance customer for 20+ years I highly doubted that I wouldn't be able to do the exchange in store with my packing slip in hand. Text/talking to customer services solution was for me to either keep the unwanted items or return them and have the purchase go back to my relatives credit card which I didn't want. When I walked into the store I was greeted warmly by Monty. I explained my situation and he was more than happy to help me. He helped me pick out new items in store and when all of the items were not in stock in the size I needed in his store he hopped online and ordered the correct size and had it delivered to my home. He also returned the items to a gift card and made the new purchases with the gift card just in case something went wrong with the shipping(which it did not the item arrived the next day!) So I wouldn't have another negative experience with talking/texting customer service. Monty went above and beyond in my humble opinion and he deserves a raise or at least employee of the month!

Marlon Henrique Santos: Top

Carolee: Friendly, informative customer service.

Ashley: Be careful using your card purchasing from here. It declined my transaction via Apple Pay stating “over limit” which was well under my actual limit. I received a suspicious email that pretended to be my bank and asked me to verify my identity. I then received a call from my bank’s fraud department they stated they will never email/text me to verify my identity. I almost got locked out of my online banking.

Alex Flores: Lady that helped me was very nice. I just wish she asked me or noticed that I had bought an XL youth tee shirt rather than an adult because the sticker just said XL with the adult section. Now I’m stuck with it and live 2,400 miles away from the location haha.

יצחק גבאי: חנות עודפים עם המון פריטים שווים

C H: Thank you to Mary and her wonderful staff.Great selection and prices.

Luigi Ravanetti: Store della fabbrica NB. Prezzi ottimi e buone occasioni. Non mi sembra però che ci siano gli ultimi modelli.

Esat Gok: Not so cheap.

Mike: Fun experience. Don't forget to have your feet sized by their high tech measuring apparatus. It's wild during sales. As "cheap" as you're going to get. Good place overall.

Aysegul Ergin: Large spacious floor, easy to browse. Lots of options for sportwear and shoes . There was buy one get 2nd 50% off deals when I visited. Staff members are friendly and helpful. Most importantly, there is free parking which is hard to find in that area.

Karnig Ostayan: Great deals

Ada Jones: I was in town for New Balance Infoor Nationals. I wanted to see what was different about the outlet than the New Balance store. I went here and was amazed because some NB locations doesnt look as quality as this location does, the service was friendly and quick. I normally do not find things I really want at the outlet only the regular NB store. I’m not sure if it does the same as premium outlet in Ohio -has different weekly deals but hopefully so. Yes I shall return for both stores next year when we come back

George Mengel: The best place to get foot ware in the east.

Matt Feibusch: Great low price clearance selection. Low pressure self service atmosphere while still having knowledge staff at hand.

pete kowalczuk: One of the best brands out there

Vito Andolini: Not good. The old factory store had a huge selection. Not any more, and most of the sneakers all look the same. No variation of styles anymore.

Dilek Sert: Great deals...

Seth Schorr: Very good selection and seem to always have a pretty good sale going on.

גלי אופנבכר: Great place!!!

Delareen Kennedy: Located 2+ blocks from New Balance arena, lots of free parking. Prices are reasonable, the store is clean and organized & lots of help on the floor.

Norma vid lopez gomez: Me gusto la tienda tiene muchas referencias y buena la atención.

Kevin Jordan: The staff were so incredible.I wish there were 6 stars

James Travis: Factory stores in Brighton is well worth the toll from Boston. New Balance new motto is we got now. I believe they have been on top since the 501 walking shoe.

Lem Lanier: Shop the sales.

Kareem Forde: Love it got a New Balamce Bodegs shoe perfect color🐬🈲🔥

Donna Jutras: Knowledgeable man told me that the walking shoe I was wearing was not the proper one to be wearing when I am on my feet all day. He showed me a running shoe instead with higher arch support

Mike Mc Cormack: Steals and more steals

Brenda Doucette: Great customer service. Easy size exchange today and Tim was exceptionally helpful and accommodating.

Sean Merchant: Great prices and good selection

Paulo Silva: Nice selection, was a day with 40% off. The service wasn't to friendly and didn't ask if I needed help when I was waiting in line with my hands full, the employees were having a conversation ATM and I didn't exist. Had to say something....

Brieanne Pereira: So hard to find wide shoes for my 5 year old. These shoes hold up which is great since they are a little pricey for kid's shoes. The staff has always been really helpful and understanding since my son runs around everywhere. Great service.

Ben Dewhirst: If you want something made by New Balance, this is the place. You can even order one of the two models still made in the USA...and they only cost about twice the normal retail price for a pair.Don't buy their advertising about being 'proudly made in the USA for 90+ years'.

Kathy Foley: The sneakers are great

Joanne Silverman: Ordered shoes I wanted, and they are being sent directly to me. Even better, they were having a huge sale!! Staff very friendly.

John Tinch: Expensive, decent sales, service good

Joseph John: They carry a small fraction of what New Balance makes. I wasn't impressed and was hoping for way more. I was disappointed to hear they are no longer making steel toes.

Faizul Huq: Over priced for a factory outlet selling seconds.

Ian the Hairy: Friendly service. Buy one get one 50% off. 2 pair of sneakers for $95.

Dave D.: Finally having reasonable sales. Almost pre pandemic.

William Dolan: As a person with a less than common shoe size this store is a life saver. If you don't see your size on the shelf be sure to ask.Shoes are almost always buy one get one 50% off! (With some exclusions)Short version. I pretty much only buy sneakers here so I highly suggest it.

ภาณุวัฒน์ ดวงจันทร์: Today, I went shopping for sneakers for my 11-year-old kid. Everyone was really courteous and helpful. They were patient with us and really informed. I believe Chris was the one who helped us the most. He assisted me in determining my son's size and gave suggestions. Excellent service.

Elizabeth Caruso: These are job lots and seconds or past season items for the most part I think. Some good deals. Clean, tidy store. Lots of stock.

Kathleen Murphy: Very good

Phil Leth: huge selection of sneakers. great location right off the highway. clean store with friendly staff. not to mention great prices

Bobby Conlon: Great spot and fantastic deals on everything from footwear to fresh gear!

Michael Haley: Very helpful staff. Ben went out of his way to find shoelaces I was looking for trail shoes.

William Butler: Great deals and selection. Always happy !

JMC: 👣

Chris Parker: Great selection of shoes and apparel. They have 30-40% deals fairly often you can find if you're on the email list.

David Trevisan: Their 40% off deal is great!

Santo Mena: Muy buena.

Sherry Perkins: Great shoes for a great price

oo-: 40% off

Fabiola Reyes Tejeda: Excelente servicio muy buena atención al cliente,parqueo amplio.

Paul Perlin: This place, as always, so much fun to shop at.Many styles to choose from, especially this time of year.I need to go back and exchange one pair of running sneakers.

J. Rivs: Nice factory store good selection and prices 👍

Bryan Ricketson: Can usually get a good deal on running shoes except for top models. Right now, 40% off almost everything.

steven iannelli: Better have a receipt even if it was a gift and you just want to exchange sizes. Nothing like making life even more of a hassle.

Paulino Adames: Calidad y buenos precios

Lee F: Second largest clock in the world

Leo Jegasothy: really hot but it was because it was a Sunday. don't come here on Sunday if you get hot easily.

Elpidio DelaCruz-Matos: Nice and easy place to buy.

Judy Ramos: Family & I have always enjoyed going to this location! From the deals, selection and customer service!+!