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Beauty supply store
1. SalonCentric - Medford
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· 16 reviews
1 Highland Ave Suite C, Malden, MA 02148
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brittany: This review is based on this location (my first and last time here!) in Malden, as I have been to several others in several other states, and NEVER had an experience like I did today!!*Literally one of the most uncomfortable shopping experiences of my life*Go in to purchase color, developer, shampoo and conditioner. My boyfriend was with me. We browse for several mins. I grab what I need along the way as we are perusing the isles. I know there are shampoo/conditioner deals sometimes on the endcaps so I make my way there. The young woman standing at the register asks me "are you finding everything ok?" But not in a manner or tone where she was actually interested if I was, she DEFINITELY thought we were stealing! I tell her "yes". My boyfriend decides he wants the beard lotion that he saw in the first isle. He goes to retrieve it while I wait near the front so we can cash out. Another lady goes over and BLATANTLY stands at the end of the isle watching my boyfriend VERY INTENTLY. He returned with the item, and I proceeded to cash out. She tells me in a VERY rude manner that "yOU'rE eXpiReD sO YoU kNoW".To which I offer my recently renewed hard copy license for her viewing pleasure. She tells me "we don't have time to look it up" and goes on about how "next time you'll have to have the app" or whatever.Except...There will never be a next time in this location for me, or anyone I know because I will make sure EVERYONE is aware of the way we were treated in this store.Absolute worst customer service I EVER experienced.Looking at past reviews it looks to be a trend at this location. No wonder why there were "join our team" signs plastered along every isle.As a manager of retail myself, I would highly suggest y'all focus on the isles FULL of product lined in the middle of the floors creating a trip hazard for customers....rather then following around a customer and her black boyfriend because you think they are stealing.This salon centric certainly isn't customer centric! I will take my business to another location in the future, and I would HIGHLY suggest you do the same!✌🏻
Rachelle Maillet: The lady that’s there most of the time is so unbelievably rude and not helpful. I do not recommend this location to anyone. So unprofessional, rude, and overall bad attitude. Makes your experience very unpleasant.
Mandy Moreno: i don’t know if it is she the manager, but the lady who is there most of the time so rude, She always have something to say so not to sell the product. I love salon center but this lady is absolutely rude.
Lobitos Brasil: diversity
Kimberly duffy: I’ve been going here for fifteen years even when it was called something else! Never in my time of going there have I been told I need to have an app to be a shopper it is a store for licensed professionals I’m. Or hit sure why an app is needed! On top of that the employees very rude I told her she can look me up by my cosmo license and her response was I’m too busy to do that that is why your supposed to have. An app! She wasn’t too busy to make me stand there fifteen. Minutes in line when the lady was already ring up and paid just chit chatting about Botox! But was too. Busy to do her actual job! I will never return to this or any other salon be tried because of this one the lady was so rude two I don’t need or want an app to go shopping there I spent money going to school to get my license that should be enough I’ve had my licenses for almost two decades that should be enough if customers aren’t allowed in the store or shopping without an app. Count me out!! I will order directly from the brands I like or go to cosmo pros where they aren’t too busy to help customer of fifteen years and I don’t need an app to buy anything just my hair license that cost me 30000 $ I know I can’t be the only person who feels this way never again will I set door in that store or any store in any state that is salon. Enteric I used to come because y’all sell opravana well now so does engine else do all set lost a loyal customer
Agnieszka Bielak: Great store, found everything I was looking for, really nice and helpful staff!
TingTing Tan: I’ve been going to this location for a while now and have had ok experiences with the staff. This 5 star rating is solely for an employee I’ve met recently named Isaaic! Great attitude, friendly, helpful, honest and genuine!!! Came in on a busy weekend where he was helping multiple clients at a time all by himself, major props to you! While juggling so many things to do and people to tend to, he stayed calm, positive and eager to help. He really made my experience so welcoming and leaving satisfied.
Kathleen Malloy: I base a store on customer service and the Malden location has always had the best. My only complaint is they are frequently out of stock on things, probably because it’s a busy store. The Woburn location has more inventory because they’re not as busy.UPDATED REVIEW:A few months ago I had a bizarre interaction with an associate at the Woburn store. I need double prong curler clips but they only had the small ones so I asked the girl behind the desk if they’re out or don’t sell them. Now I’m her defense she was busy texting; however, being a customer she’s being paid to assist I asked her if they carry double prong clips. It’s not only what she said but how she said it. She was clearly annoyed, and huffed haughtily, as if by interrupting her texting I WAS RUDE! She had a look of such disdain and said: “We don’t carry those” I replied in a normal tone “too bad they hold so much better!” I wasn’t angry or upset… 20 year old associates don’t make Salon Centric's inventory decisions… As I walked away she added “NO ONE does curler sets any more!” HAHAHAHA! She was so being so obnoxious it was kinda funny. I went to the cosmetology school at my high school trade program and worked ever since in salon and as a session stylist and at photoshoots snd runway shows we use rollers and do iron sets all the time. I’ll eat the closest miss mouthy has been to professional work is seeing other stylist’s work on social media while standing behind that counter! I do still feel they deserve five stars. For 30 years I’ve been a customer at locations from Hyannis to Salem NH and this is the FIRST TIME I’ve been treated rudely. However, I do hope this was an anomaly and not a trend!
Larissa Miller: This place never has gloves or products ... I wonder why... The manager is narcissistic (personality disorder) and the rest of the team are just lazy. If you want to work with messed up kids this is the perfect place!
Cookie Monster: Just met LISA in the store in Malden SHE was AMAZING A BREATH OF FRESH AIR. POLITE AND SHE SPEAKS to u and at register not with a robot personality or attitude Was great experience for a change . Thank u Lisa.
Patricia E: Lisa was absolutely amazing. Very friendly and helpful, very different from the previous employees there.Definitely keep her
Betty Foley: Amo I love saloon Centric people their is nice thanks 👍🏻
Toni C: Love the girls in this store unfortunately this company is the worst... wish CB Sullivan was back..
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Beauty supply store
2. SalonCentric - Dedham
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· 10 reviews
185 Washington St Suite 3 S, Attleboro, MA 02703
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Kristen Hashway: SalonCentric is my go to when I need supplies.This one is clean, and the staff is friendly and helpful, and help me make decisions sometimes when I don't know what to do next with my hair.
Christine Duquette: Best Staff ever!!
Alyssa “SwissMiss” Noble: As a hairstylist of 10+ years, I obviously live at this place. I'd be lost without all my favorite brands and not to mention my #Olaplex !! They are friendly broads, always have the newest products, and I pretty much wish I could buy everything there.
Savannah Lee: Hands down my favorite professional beauty supply store. Friendly staff and exceptional service.
sas2018: If there is one Salon Centric and you're in the area, this is the one to go to.Their staff is so friendly and beyond helpful.You walk in there and feel like service in this industry from 20 yrs ago. The way it used to be in this business.Kathy and her staff are the bomb...
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Beauty supply store
3. SalonCentric - Dedham
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· 3 reviews
608 Providence Hwy, Dedham, MA 02026
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Juli Riley: The staff here is absolutely atrocious!! Came in after working at my salon all day an hour before they closed, both employees, one with blue hair in a Bob and the other with blonde hair pulled back in the clip, paced around me and followed me the entire time I was in the store-mind you I’ve been a stylist for 18 years, yet they acted as if I was just some bum coming in off the street to steal from them-they could not be more displeased that I was in the store and gave me the biggest attitude, i’ll never come here again, seems to be a constant with professional beauty supply store employees to have the WORST attitudes like they hate the world
blanca mejia: Excellent service very helpful staff!
Aaron Pacheco: Very confused... I always pick up items for my wife at several other locations in the area. Today I went to the Dedham location for the first time. I was told that regardless of the situation I would not be sold items. I was told that they did not accept phone orders for pickup by s third party. My wife called another location and I was able to pickup with no issues. Not sure why I was refused service. A small part of me wonders if it was because the hat I was wearing supports police. I will not patronize this particular location in the future.
In Boston: I drove all the way down from Boston to this Salon Product store in Dedham, Massachusetts. nowhere on google it said it sells to professionals only. I have shopped at many salon places that are professional salon product stores and they sell to everyone. It was a huge turn off when I saw this. So don’t count on wasting your gas or precious time to find out they don’t sell to you. As I walked in, I was greeted by a Caucasian lady there and another older Caucasian lady was shopping as I was. The older lady asked for something and I asked for men’s hair gel. She told me she only sells to professionals, not to the public so I left and later saw the older lady leave with products. I kind of knew this about what race they sell to but that’s okay. I won’t be coming there again
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Beauty supply store
4. SalonCentric - Randolph
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· 10 reviews
53 Mazzeo Dr, Randolph, MA 02368
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Jamie Zoba: Always great selection and nice employees
Patricia Naphen: Well educated staff, they set the standard!
Christine K.: Great selection of products & very clean. Amelia is amazing! Always welcoming and friendly and you can trust her product knowledge 110%. So nice to see such skilled employees.
Ms. Gabriel: Smh! It's 2021 can they get a inventory cash register system that doesn't freeze everytime I come to replenish my Kenra color line!!!!!
Rebeka Gabriel: Can anyone help me????? Where did michelle move too???? What store does she work at now!????!!! Came to the Randolph store and was devastated that she wasn't here!!!!!! Needed help, and couldn't get a confident answer from the only worker in there today!!!!! HELP!!!!!Back today 6.20.20 and the cashing out system is still a problem. Plan on spending all day here if your doing a large purchase! It 2020, please get a better cashing out system!
Barbie Maria: Awesome service! All the workers in there are always so nice and helpful. If I’m ever struggling to find anything they are quick to assist me. This is my favorite store to go to because I always get great service and feel welcome. They always inform me of any sales going on if I’m grabbing products that pertain to them and give me tips on products that I am trying to decide between.
Amena N: Employees always helpful and personable.
Mila W.: Employees are rude, I did not realize that this store was only for cosmetologist but the store clerk made it very clear! I walked in the store with my Aunt and one of the employees asked if we needed help, before we can answer she asked if we are licenced cosmetologist and we informed her that we were not. The women proceeded to tell us that we could not be in the store and that only licenced cosmetologist could come in the store. I asked if we can look and she just shock her head and walked away. I understand if the products in the store are for professional use but it was the women's tone and behavior that bothered me. I felt as if I was a criminal of some sort!
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Beauty supply store
5. SalonCentric - Woburn
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· 10 reviews
14 Cummings Park Dr, Woburn, MA 01801
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Doreen Scolastico: HORRIBLE CUSTOMER SERVICE. Bought a curling iron there. Got it home. The lady that sold it to me was beyond nasty and very lazy and unprofessional. Called the next day to tell her it didnt work correctly and I want to return it or exchange it. She told me no. I would have to go through the manufacturer. I asked for the customer complaint number and she hung up on me. Called back and got hung up again. I called Salem NH and they will gladly take it back. The woman I dealt with had very short black hair and said she was a hair stylist. Joke. Why would someone work at salon centrix if they were a stylist. Never had a bad experience at any salon centrix before.
Kristina Silva: Staff is BEYOND rude at this location. Every other review is correct, horrible costumer service.
Amanda T: The RUDEST staff! I asked Christina M for a bag for 3 large shampoo/conditioner bottles and she told me they don’t give out bags with such attitude as if I asked her to give me a ride home or something. I asked if I could buy one (I was holding a 1 year old in one hand and my 3 year old standing beside me) and she said “I’m 15 minutes late to meet a client I don’t have time for this.” I told her that’s not my problem I just asked for a bag and if I could buy one. Then she stormed off to get her manager. I asked her name and she wouldn’t give it to me. The manager also RUDE never apologized or offered a bag. I hope corporate reads this. EVERY time I go into that store these ladies are unpacking boxes and act as if customers are disrupting them. NEWS FLASH you work in a store and have PAYING CUSTOMERS. If you don’t like it- get a new job! Shame on these 2 unprofessional women. Yuck.
Alyssa N: Always have what I need, orders are always ready and they are so friendly in here, so welcoming. I love this location
June Pierce: It was 5:55 closes at 6 great I needed ONE thing the Olpex $60 shampoo for the back bar.The girl locked the door AFTER letting me in. I said I just need shampoo. She said. No I'm closing the register after the girl at the counter is through. She then unlocked the door & waited for me to leave!!!!!I wanted to say ..Well... you can imagine what I wanted to say.1. Its 5:58 why did you let me in if you wouldn't serve me.2. Obviously your not a hairstylist.I thought to myself. She's to rude to work with the public.I wanted to ask for the manager..but I just let it go ..I told a few people..Ready for this....SHE'S THE OWNER!!! She's like this all the time!! HORRIBLE hard to believe I WILL NEVER step foot in there again!
Alexa DiFilippo: Everyone that works at this establishment are so helpful, sweet and genuine. The employees actually care to help you and make sure all your needs are met!
Nicole Ventura: I closed my salon early to rush to the Woburn store before closing and they were Closed already (at 3:45). Not very happy that I rushed there for nothing !!
Michelle Masse: It was VERY obvious the girl at the counter didn't want to be there at all which made me not wanna be there either. It looked like she rolled out of bed this morning, put on a dirty shirt and put her hair in a greasy messy bun.I've been in the system for almost 20yrs(going back to CB Sullivan) and never have had an issue but she couldn't find my information...as if she tried in the slightest. If you don't wanna work with the public...THEN DON'T.
Sarah Kranefuss: love everyone that works there!!!!!
Xheniola Lena: The worst costumer service ever!!!
Carolyn Healey: Ecesable always find what I need...cashier accomadating
George Saleh: Nancy the best
C Desha: I LOVE Paula in Worburn!!! Shes great!!
John C.B. Marsh: Wonderful staff and selection, but do not go there if you just need a hair brush and you are not a salon
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Beauty supply store
6. SalonCentric - Framingham
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· 15 reviews
1400 Worcester Rd, Natick, MA 01760
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Salon Thalia: Very unprofessional…they never let us know on the website I traveled 29 mile for it to be close don’t trust their schedule
Lindsay Sullivan: Stores awesome! Just hard to find
A Da Silva: Went there on Sunday, was very disappointed with the customer service. This lady at the register had a such attitude, she was so sarcastic and condescending towards my questions and interested on applying for the store card.It amazes me how some people in business do not understand how important professionalism and courtesy is essential.
Lorena Livoli: This is another great store with so many options to choose from. You need a hairdresser or manicurist license. The staff is wonderful and they are always stocking their shelves. The store is so organized and clean. Great job!
Tammy Mcbride: Teres is my hairdresser and she always does an outstanding job! Artist@cut, color, style
Michelle R: Looking for a discontinued item. And they have it. But in process. I was gender discriminated by an female individual. This prompt me to leave.Gender discrimination is against Massachusetts laws.Apparently not at this store
Elizabeth Justin: Great store great place to work I love my team
heather polese: Great staff
Dena Deligianidis: Been going here for years!!! Great staff!!
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Beauty supply store
7. SalonCentric - Norwell
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· 5 reviews
1286 Washington St, Hanover, MA 02339
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Konexion Salon: Ashley is amazing! She always helps me in a pinch. I also love how they call to let us know when there's a sale going on for the products we use! Excellent customer service and it has been for all 7 years that I've been going here.
The Curl Nook: Ashley and Melissa are a salon owner's DREAM when it comes to customer service!! So informative and ready to help in absolutely every way possible!! Thank y'all so much for delivering an experience on top of supply and demand 👏👏👏 I'll gladly drive from Watertown for this level of service!! THANK YOU!!!
Andrea Loomis: 20 Years of being a licensed pro, and I just want to share over the past couple years since Ashley has been the manager in Hanover, the customer service has been amazing. Extremely helpful and she always remembers you walking in the door. Recently she hired a new assistant manager Melissa, she’s awesome too. So helpful and very knowledgeable with helping me find what I need. She also told me about the perks of having the credit card, they make it worth it! Of all the stores in south eastern mass this one is my favorite. Also very organized!
Jpope1798: I drive out of my way to come to this location because they carry some of my favorites brands/products, but mostly because Chandra and her co-workers are exceptionally helpful and friendly! Highly recommend shopping at the Hanover SalonCentric
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Beauty supply store
8. SalonCentric - Danvers
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· 5 reviews
151 Endicott St, Danvers, MA 01923
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Kristina Zakirova: Loved the help and knowledge of the staff
Kristin Hicks: People are awesome there
Tanya Santiago: So polite, very helpful. Greet at door.
Altagracia Rodriguez: ExcellentThe best costumers serves ever
Bethany Amos: Love this store and all the women who work there! Always SO HELPFUL and so neat and clean!
