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Women's clothing store
1. Macy's - Boston
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· 5728 reviews
450 Washington St, Boston, MA 02111
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Heidy Baret: Nice
Ajay Lokhande: Good experience of shopping, huge variety of all items
Emily Rose: Clean but it looked more like a discount store on the second floor. Didn't feel like macys
Abhijeet Bhandari: Easily accessible from the T. Parking can be a concern though.
dada maisha: Disorganised and no staff to help. Why are the stores understaffed
Petunia: This should be the place with the best price,many discounts and few people. The experience is very good
Kelly Chamblee: Friendly and helpful
Nimish Bendre: Great store and sweet staff!!!!
Veska Minkova: Голям магазин от известната верига.Много добре зареден с качествени стоки ,разнообразие от артикули за всеки вкус.Има и изгодни разпродажби
Christine Vargas: Very pleased with the associated talk to me with my purchase as well as finding quality and good price items
Rico Schiekel: Huge selection and decent prices. 👍
PJ Dias: Had an amazing time being helped by Peter in the watches Department. Knowledgeable, friendly, and attentive, will definitely be back to get another Citizens watch.
Kelvin: Bought cologne, sales associate very helpful (could have included more samples). Store was a little mucky, could use some attention to detail.
Samin Pro: The workers were nice and they had decent stuff.
Sidney Fernández de Castro Tudela: you'll always find something you must buy, and what you're looking for.
David Paula: Upscale shopping at Macy's however great designer clothing can be found on a particular sale's rack, especially for ladies and a few things for men.
Gary Perry: I wish I could give 0 stars. The men’s restroom was the worst. Absolutely disgusting. Almost unusable.
Seth M: It's just a department store whose prices have gone up dramatically but their quality has not.
Katherine Horn: I looked online before I went shopping sat Macy's. I'm glad I did. I was easily able to find a nice Calvin Klein suit for an event. The prices are very reasonable here. There is limited help----that is why prices are low and why it was useful to figure out what I wanted before I entered the store. The woman who helped with with shoes was friendly and quick.
Giuseppe Tamilia: Grandi brand ma ottimi prezzi
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2. The North Face Boston - Boston
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· 282 reviews
326 Newbury St, Boston, MA 02115
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AMILCAR ZELAYA: La persona que me cobró no retiró el dispositivo de seguridad de la chaqueta. Por lo que tuve que volver
Frank Kell: 👎❌👎❌👎❌ BEFORE YOU BUY,ANY OF THERE Vietnam Defective GARBAGE PRODUCT'S. YOU Might WANT TO LOOK AT. THERE BETTER BUSINESS BUREAU REVIEWS, ON NORTH FACE.WITH A F- MINUS RATING.ON THEIR 900 PERCENTAGE MARKED UP defective GARBAGE VIETNAM MADE GARBAGE PRODUCT'S.THAT THEY DO NOT EVEN REMOTELY STAND BEHIND.YOU ARE PAYING ALL THE MONEY 💰💰💰💰 FOR A NAME (((((NORTH FACE JUNK)))))) ❌👎❌👎❌👎❌ shop around an you can find way better products from other companies for less money
Matthew MacDonald: Brought a jacket for repairs 60 days after purchasing it. they messed up the form attached and had it shipped to completely different addressout a jacket and $700. thanks north face
Akzhan Muzdubayeva: I brought my husband’s winter jacket for the warranty repair in December 2022. I filled out the form, and was told that I will receive confirmation e-mail shortly. I didn’t take picture of the drop off form (my mistake but no one told me to do so either). It has been almost 6 weeks, and I don’t have any confirmation e-mail. Called the store multiple times and received the worst customer service. Their answer is basically we don’t see it at all in our warranty bin, so there is no record of me dropping it off (it’s a $400 jacket that had broke zipper!) I was told they can’t help me at all, and I need to deal with the customer service directly.Unpleasant customer service experience, I was told manager will call me back asap and never heard back from them. Very disappointed with the store and the way things have been handled. I will have to try their main customer service line and see if someone can help me there.
Bruno Martins: Don’t expect outlet shop as it’s not, regular shop with good presentation and high variety of models
Walker Freeman: In 2023, The North Face is unable to process routine gift exchanges in store. The associate informed me he could either exchange the item for their limited in-store merchandise OR he could process a return whereby the funds would be returned to the individual you gave me the gift. There was literally no option to exchange the item for merchandise not carried in the store OR for store credit. I will also note that customer service for The North Face online referred me to the Newbury store for my gift exchange. Waste of time! Ridiculous! Likely the last time I will shop at The North Face.
Kiho Kim: Kind of small store for the selection, but still good to visit to try on for the items.
Z P: This should be the store with the most complete range of clothes in Boston, not bad.
Jose Irizarry: Great store, nice and clean
Calvin Chuang: customer service not doing to match North Face branding.Good brand , right?But, Not so good customer services at store.
Catherine W: Dalton and his staff provided the absolute best customer service with helping me get into the right jacket for my city commute. Online shopping is good but in store is phenomenal. It’s as good as Nordstrom. Thank you guys!
Amar Chakraborty: All the folks are really nice and helpful but the manager Nick helped me figure out a solution to pay for things digitally (I'm from out of town) and I'm really grateful for that. He made a big, positive impact on me and helped me get my awesome North Face raincoat!
Cynthia Handal: Great staff, knowledgeable.
Hannah: Dawlton (not sure if I’m spelling it correctly) and Mike are amazing! Seamless shopping experience- definitely recommend!
Jingle Huang: Friendly service. Good seasonal outfits for running and hiking. Also has a shoe section at the back.
Ema David: The A/C is blasting and the door is propped wide open. For a brand that prides itself on caring about the environment, I found this highly hypocritical and I left without buying anything.
Gabriele Sammarco: Kindly shop assistant
Fabien 2lambersart: A very friendly welcome !! Love the staff and the articles !!
JESS C: Staff was friendly and helpful!
Jean Francois Arlot: Un grand North Face
Luis Cruz: Me encanta esta tienda
3. UNIQLO - Boston
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· 594 reviews
341 Newbury St, Boston, MA 02115
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Tiffany Chen: The most unfriendly return policy I've ever encountered in the U.S. I bought the shirt in the store a week ago, and I decided to return it because the fit is a little weird. I head to the store on my way home from work, so I didn't have the receipt with me. I thought it would be ok since I have my bank statement that shows the address of the store where the purchase was made, and the tag is still on the shirt. To my surprised, they said no. They explained that it's because they can't be sure that I bought the shirt at this particular location. You can't return things you bought at a different Uniqlo location??? That is absurd. I told them I have the bank statement with their store name and address on it. They still said no because I don't have the receipt. Uniqlo is not worth this hassle and wasting your money if you can't return it.
Frank Fretzel: The second-floor customer service was disappointing. I felt treated like a scammer when returning an item I bought recently. Despite providing the original receipt, I was told I needed the original hangtag, which was inconvenient. The frustration really came when the representative interrogated me about the item's condition, pointing out a faded color. When I explained it was already present when I purchased it, the representative called over colleagues to confirm if the item had been worn. I felt uncomfortable and doubted, as if they were gathering evidence against me for simply following their return policies. While I acknowledge the importance of adhering to company policies, the way the customer service representatives acted towards me made me feel upset and uncomfortable.
Hanan Alkuwaiti: رائع واسعاره في متناول الجميع وخامة المنتجات اكثر من رائعه
Joel Shor: Related to company policy. Left an item in the changing room, I tried calling. The number on their website went to an international call center. They claimed they couldn't get in touch with their own store, then kept me on the phone for 30 minutes while they kept trying. This could've been a 30 second conversation
William Sparks: It's super organized, laid out first by type, then by color.My wife got a really pretty 100% wool turtle neck for $40. That's insane. Checkout was a breeze.Isles are a little small, but I'm a big dude. In that same vein, they'll likely not have sizes beyond XL, so keep that in mind.
Armin Heinfling: Expensive and just too Japanese
George Garcia: I am glad that I found a website that is helpful, has affordable prices, and friendly staff who answer my questions quickly and thoroughly. I will definitely be back again!
Kevin Wz: A beautiful store I'd never heard of before but my spouse told me about it and we visited while in Boston. Such a great range of product and really helped me add some great colour to my wardrobe 😊💚💜
Theresa Poon: Customer satisfaction is not met. Employees rather lose a sale due to being “only a display for mannequin” rather than selling a Uniqlo item to a customer. Where as other uniqlo’s have gone above and beyond and just printed a ticket for an item to be sold. Customers don’t matter in this industry apparently displayed by their managers Florence and Chloe.
Axel Lago: Me encanta la ropa de esta marca! Muy buenos precios por la calidad que ofrece
Victoria Kulieva: Found everything we needed. Clean and nice inside. Staff was great.
Gabriel Estrada: Awesome uniqlo store with friendly staff
Sam Elki: The worst exchange and return policies....see other people's reviews with one star going over many years. All with the same issues and they don't care.
Albert Tsai: Don’t trust the reviews. They don’t let you return merchandise and they don’t have size for you to exchange.
Clare Huang: Impolite staff suspecting customer stealing clothes with no reason.
Najaam P Lee: Awesome store!!
Harvey Talwar: The security guard said I couldn’t enter the store with coffee cup. I told him it’s empty and there’s nothing inside the cup and I was just holding it until I came across a bin.Told me I can’t enter and to leave it on the opposite side of the road. There’s no bin opposite.He refused to let me in, just pathetic!
Ronny Doering: Always a great shopping experience at UNIQLO.Staff is super friendly and goes out of their way to assist you.Thanks.
Raviv M-G: Terrible return process. You can't return items you pick up at the store at a store... You need to pay $7 to return items you got at the store by mailing them back.
Poornachandra Kongara: Most happening place in Boston
Jessica Acosta: One of our favorite stores since we learned about it. Especially with now living on the east coast.
4. Aritzia - Boston
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· 86 reviews
800 Boylston St, Boston, MA 02199
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kiahuitzin Aguilar: Por fuera se ve bien. No entre pero imagino que es cara la tienda
Jessica H.: This is a review for the Copley Place location. I visited on Apr 14 around 5 pm, and experienced the worst employees out of any Aritzia I've ever shopped at. I've visited several Aritzia locations across Canada, and a few in the US (NYC, LA), and I'm honestly appalled at how horrible the customer service was here.The employees will not greet you unless they recognize you (a friend, a client that has shopped there previously, whatever), and they will talk about customers in the most incredibly obvious way. I always thought that rumors about Aritzia employees being condescending was false considering the fact that I've always been treated pleasantly by employees at any other store, but the Copley Place location is an anomaly. Don't expect a greeting, because god forbid you interrupt the conversations that the employees are having while ignoring you.The selection is miniscule, they carry approximately 2 in-house brands and what variety they do have is repeated throughout the store. Don't waste your time by visiting this location. The employees don't deserve the commission, and there are about 4 pieces of clothing you can look through. Order online and return in store, or wait for the Prudential location to reopen. Extremely disappointed in my experience here.
Jon Bessette: Located on second floor of the Prudential Center; temporarily closed until "summer 2023".
Jaye Aster Broder: It’s very crowded on weekends. Expect long lines for dressing rooms.
Cosmo Borden: Myself and a friend were in here today, First time inside the store and definitely the last time.My friend is a bit plus sized and picked some lovely dresses to try on, 3 young “women” were working today and one came over, took one dress in her hand and said“This won’t fit you, plus we don’t normally have your size”These “women” are built like skyscrapers, rude, disrespectful and bitchey
Colleen O’Malley: I normally don’t do reviews, but i’m honestly really really disappointed. I got the super world sweats and a matching sweatshirt that i was literally in loveee with and the sweatpants are completely discolored after i put them in the wash :( not to mention the first time i got the set it had a stain so i had to return it. for the price i was really expecting better and not for it to lose all color. now i can’t wear them together because the sweatshirt and sweatpants are 2 completely different colors and i am just really sad :(
TIM KELLEY: The girls went shopping here for a coat. Beautiful place. Had very nice clothes reasonable prices. The staff was very professional and friendly and very helpful
Joan-Antoinette Adija: The staff was so sweet. It was also quite busy, but I went on a snowy Sunday
Lilian Uong: The customer service here was never good each time I went. All the store associates I’ve met were all rude.
Hagita Gur: I purchased vegan pants, they said it will stretch in one size.So vegan leather don't stretch only reall leather.
C. Baechler: I recently went to this store and I was very sad about not being able to find my size (XL). I saw that they carry small sizes all the way down to 2XS at the store! But when I asked an employee about a size XL she said that for any size bigger than L I will have to go online to buy it. I guess I’m not welcome at their stores for being heavy.
THOMAS BAEK: This store should fire the concierge who prioritize customers who buy a lot versus customers like me who wants to buy one item. I watched for more than 15 minutes people cut me off at the line per this person's direction simply because they were buying 5+ items.Highly recommend ordering online and avoid this store like a plague.
Cindy Yu: The white man racially profiles!!! I was literally just standing there and he accused me of stealing 💀💀 also he smelled like fish?? Unhygienic and racist!
Nancy Maldonado: HORRIBLE FITTINGROOMS, EXCELLENT CUSTOMER SERVICE, while the service is the best and the girls are the sweetest people, the fitting rooms are really bad. WHY? Because there are no mirrors, there is just one big mirror outside the fitting room where all people is there looking at you, employees, people in line waiting, other people trying clothes, it’s like you are inside the FR and you just hear people saying to each other “Woooow it’s so cute, you look great, I’m in love” SORRY but I am an introvert and I don’t want to come out to the world without knowing how clothes look on me. I BET you will INCREASE YOUR SALES if you put mirrors inside the fitting rooms, I took 7 jeans to try them on but I was really embarrassed to come out with all people around looking at you. Clothes are great quality and have a perfect fit.
Katherine Kibler: Erika was so helpful and great - she really made my first experience shopping here wonderful! Can't wait to come back!
Rosie: The return policy should be the same across online and in-store returns. I read the 30 day policy thinking that my return would be within range, but in store returns are 21 days. The first associate was very apologetic and nice but the second person that she double checked with was just plain rude. I work in retail as well and I understand enforcing return policies is difficult, but there was no reason for the extremely loud and embarrassing explanation that my return was “WAYYY over the return date” (6 days). I wasn’t trying to push the return whatsoever and it was completely unnecessary, especially if the woman knew my confusion was based upon two different return policies within the organization. It was not explained to me and I didn’t know until after I left the store and looked it up. Thank you.
Elena M: Remember if you want a refund to your credit card, return it within 14 days AFTER SHIPPING. Ridiculous.
Scarletta Lansberry: 20/10 Experience! The girls here are amazing! A few of them helped us and the girls checking us were very helpful.Great management. Definitely coming back for my summer closet.
Emma Wilson: Confused why dressing rooms don’t have mirrors in them. Extremely weird and uncomfortable experience. Not everyone feels comfortable trying on stuff in front of everyone. When I asked for a mirror I was met with annoyance and mean girl energy. Needless to say never shopping in store again.
Elizabeth Tuten: They offer to “start a fitting room for you” but then your items get put on a rack and you have to wait in line once you’re ready to try on. They asked me if “any of these items looked familiar” and had lost a few of my items in the process. It felt super unprofessional. If I ever come back, I’ll be holding onto my things
Jade Dionna: I’m a regular but I won’t be going back after they made my friend uncomfortable. I don’t understand what’s wrong with being a regular customer as they make commission. A few of the associates huddled into a corner to gossip about how often we shop there. Mind the business that pays you ladies.Update:It’s only gotten worse :(
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5. ZARA - Boston
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· 917 reviews
Newbury St #212-214, Boston, MA 02116
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Sintia Trinidad: Yesterday I had the worst experience that I have ever had in a clothing store. I went to Zara to return 1 item. After spending more than 20 minutes in line the girl at the register told me that returns are in the second floor (mind you there’s no sign whatsoever that returns are on the second floor). I go to the second floor, there’s is maybe10 people if front of me. There are two girls at the register taking forever. I was in line for more than 45 minutes. I approach one of the employees that is working on the floor ( all he was doing was standing in one spot and talking to two other employees), I asked if there is anyway that he can call for backup. (My parking sticker that I purchase for an hour and 28 minutes was going to expire, all in the process of return an item). His answer was “ no there’s nothing we can do, if you want to you can go to the Natick location.”This is beyond unacceptable, rude, and unprofessional!
Debora Chemin: Buena, pregunte por si tenias más talles de una prenda a una empleada, me dijo que espere y nunca apareció, después la vi irse jaja pero me gustó la atención de la encargada, creo que su nombre es Julieta, no estoy segura pero ella me atendió bien y me ayudo 🙂
Rainbow Ciel: Shopping area mid of gorgeous buildings in Boston- actually so many beautiful buildings all around. But no sales at all.
Jean Fort: Very good!
Elliot Mason: Always long queues in Zara, I was in one in Turkey a few months back long lines, the same in London and same in Boston ! Nice clothes tho
NPC: Can only comment on employee attitudes- 8/10
Virginie Cosset: Impossible to return items, lines are really long, worst customer experience
Katie Polum: Terrible Shopping Experience:Even when the store isn’t that busy I had a terrible time. The staff were so unhelpful and snappy, they had a long line for the dressing rooms downstairs and didn’t let me use the dressing rooms upstairs (closed), they wouldn’t grab different sizes while I was trying on, and did I mention they were just plain rude? Based off their average rating, seems like management just doesn’t care.
Marie Hyvernat: Worst zara i test in my life, sellers aredetestable, 0 help, no smile, no sympathy, it was pitiful
Dena: Love me some Zara ;)
Javier De La Madrid: Worst Zara store in the world.
Jeremy Brown: I like shopping in other Zara stores, but this store is scruffy, has rude staff, changing room closes an hour before store close, and has the slowest checkout
Jenna M: The longest lines to purchase/return in retail history.
Arpit Patel: Bad customer service
Valeriya Gutnik: I spent 1h waiting for the fitting room to be available just to try a few things. The fitting room upstairs wasn’t working and it’s not the first time I face this. There should be a little more respect for my time and energy.
Nanaama O'Hene: It’s always hot at this location i don’t understand! They should do something about this it actually makes me not want to go but it’s one of the few Zara location in Mass
Marc de Lecea: Lines for everything are way too long.
Jack Stenhouse: hell on earth, without fail, every single time. no changing rooms, horrible stock, understaffed, 30 min wait to checkout.
Jon Eaves: The slowest store in the world. Making the clothes is quicker ! Allow 1 hour !
Martha Schick: I usually don't shop at Zara for environmental reasons, but I had to pick something up there. The store was disorganized with boxes everywhere and clothing on the ground. I think they must have been understaffed, because it was hard to find anyone on the floor to ask for help, and the pick up sign was just in a corner next to an elevator with no one around. The employees themselves were pleasant, but it still took a long time to get my order after finding someone to check in with.
Deborah Jordan: Stood in line for about 15 minutes just to be told returns are on the second floor so I join the line upstairs and another 20 minutes went by and I finally got the front and I told her customer service said I could bring in my return and immediately she said I had to prove I talked to customer service in order to do the return! Sounds like she just picked any lie so she wouldn’t help me as she turned away the person before me for some other bogus reason. Last time I checked you scan the barcode on the receipt and the product barcode to do a return but she was playing gatekeeper. I went back downstairs and luckily the lovely people downstairs helped and did my return no issues :) overall if you have to do a return follow the policy online and just ship it back. Don’t. Go. In. They need support there or just shut it down!
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Women's clothing store
6. Filson - Boston
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· 32 reviews
52 Seaport Blvd, Boston, MA 02210
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Alexander Crane: The staff was quite friendly and very helpful. Got myself a Ranger Anorak in OD. Thank you.
Matt Doody: Great little store if you like Filson products. Friendly staff and they have almost everything you could get online in store even if you don't see it out front.
David Hale Smith: Great looking store with full stock of Filson’s quality goods.
Jessica Razza-Lindsey: I went to an event at this Filson location. The store was immaculate and the staff were great hosts. Thank you for having the New England BHA chapter!
T. Davis: Great customer service staff who are very attentive. Although I disagree with Filson moving manufacturing over seas, the good folks here have nothing to do with those decisions. Clean store and lots of great pieces to look at. Will be back!
Carol Wallis: Lots of nice-looking outerwear. Including coats, jackets, boots and hats.
William Zondersen: Nice fotos. Impressive. Not use this location as of yet.
Jim Kozubek: I bought an expensive jacket at Filson seaport. I checked out the jacket about 3 or 4 times at the store before I actually bought it. Low pressure from the team, and I finally bought this jacket.
jacob sam: There is no better place to shop for ethnic outfits than this one. Trends are always up to date at this shop. Must visit.
Kameron Kalmar: Have been an avid Filson fan for many years, sending family and friends their way providing a lot of business. Slowly loosing faith in this great brand by the loss of American made quality. Paying top dollar for goods made in Bangladesh and Vietnam for a target audience of Hipsters and trend setters that don’t stack up to the vintage Filson heirloom quality we all grew to love. I still Duck hunt in my grandfathers Filson jacket from the 60s. Something the new Asian made clothes could never do. And the cherry on top is when it is an American made good they jack the price sky high. I try to put my money in an Americans pocket before anyone else, a sentiment I believe the old Filson believed in as well. Hopefully there is a management change or a new direction fast because the Filson loyal are taking there money elsewhere.
Yolanda Nunley: Engaging staff who are knowledgeable and genuinely proud of their heritage brand. Ilya, the store manager, was particularly amazing.
William Cooper: cool store, only 10 of this domestically. Very pricey, but you can tell they value quality and American made.
Rod MacLellan: No many stores can culturally and practically bridge the gap between having rugged good looks and still maintain a look suitable and updated for urbane wear.Filson is as hip in a Back Bay winter as it is in the Allagash.
Joshua Lucas: Nice and pricey
Steve Herrmann: Just purchased a Filson Mac Cruiser from Jeff! He customer service was EXCEPTIONAL!!!! Very knowledgeable and friendly to deal with!!!!
Lance Morrison: Great store great experience quality unmatched!!!!
Kathryn Nicole: My boyfriend’s favorite store is Filson and I called before Christmas to see if they had a certain bib. They saved it for me so I could pick it up at the store. The staff was unbelievably helpful with sizing, later we got them hemmed and they were super knowledgeable, prompt, took them to the local tailor and had them shipped to him. He is so excited and I am beyond impressed with the store and it’s staff. Thank y’all so much!
Okan Yazmacilar: Ilya was very helpful today, excellent service. Learned a lot things from him. Their shirts are very nice looking, definitely will buy it
Parker Khouri: Had a repair needed to my backpack, brought it in, and received phenomenal service are handling (enough to be compelled to write this post). They went above and beyond my standards to make sure I was satisfied with my purchase. This brand is trusted by me more than any other retailer.
Brett Wallender: I love the quality at Filson even if the price requires some budgeting.
Sean: Burger King has better customer service than Filson. I made a purchase online and not in the Boston store, but everyone dealing with this horrible company deserves to know what they are getting into.I placed an order 12/20 for a holiday gift. I received a confirmation email that told me they'd be in touch with tracking info as soon as it ships. 2 weeks go by and I hear nothing. Finally I get an email saying my refund has been processed. I didn't ask for a refund. I never cancelled my order.Filson took my money. Sat on it for 2 weeks and then canceled my order with no explanation.I tried calling numerous times only to sit on hold for 20 minutes a time. I have a job and don't have time to sit on the phone. I sent multiple emails to their customer service and never heard back once,Save your money and save your time.It's all cheaply made, over priced Chinese junk anyway.
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Boutique
7. Moncler - Boston
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· 34 reviews
100 Huntington Ave Suite B006, Boston, MA 02116
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Moeed Malik: I worked with Asia from this boutique and had a pleasant experience in locating a jacket.She was very polite, patient and responsive from the start and went above and beyond to make sure I received the jacket I was interested in. She also made sure the jacket was free of manufacturers defects before sending it out and did and awesome job packaging it for the shipping as well. I look forward to working with you in the future Asia thank-you very much.
Marina Zaslavskaya: I had very good experience there. I bought a vest online, but the size didn't work well. So, I came to the Copley mall, and amazing Asia helped me to pick up another one. It was actually a jacket, not a vest. :) She was very professional, very pleasant and efficient. We tried different stuff to see if I would like something esle besides the jacket I already picked, perhaps, for the future. :). I have only possitive feelings and words to say about Moncler store in Copley Mall.
Haylee S: If I could give this location 0 stars I would. Purchased a jacket the end of December and 2 weeks later the feathers started coming out excessively. Brought it back and one of the employees tried to say the reason for it was because I used the pickets…even though where the feathers were coming out was nowhere near the pockets and her excuse made no sense at all. They took it and exchanged it for another one which had to be ordered and sent to the store which was no problem. My boyfriend went to pick it up and when I took it out I noticed the stitching was coming out in a few places, and on the arm the material almost looked like it was pulling. We brought it back again this time the same women helping huffed and puffed about it and then came up with a new excuse from the first time which was because the chain from my purse which again made no sense because I clearly stated to her that the jacket is put over the purse and again her reasoning wasn’t even making sense to the areas on the jacket having issues. She told us we can exchange it again but this time will be final sale. We got our money back instead because $2100 for a jacket that is horrible quality in less than 1.5 month. No thanks. Back to the first visit one of the employees had rang up the exchange wrong and I brought it up and she must have not liked it because decided to mumble in the back so as we go back there to complete the refund she decides to get loud and confrontational about her mistake which lead to arguing back and forth with her and her saying we were lucky they even took the jacket that wasn’t even 30 days old the first time with no tags Lol what??. Her name was Amy. Don’t recommend this location most the employees are idiots and don’t know what they’re talking about save yourself the headache and go to a different location :)
Tran Bac: Tôi rất thích các sản phẩm nhãn Moncler, đã mua được áo ấm, giày và kính. Rất hài lòng.
Kim Holt: Customer service at a mass chain such as Target is far more superior than what you get here, at a "luxury" brand.I had purchased a vest online, it did not fit so I went into the store to do an exchange. Apparently the sales associated did not do the exchange properly and I was charged twice for the same item. I have been in touch with your Customer Support team and they confirmed that the transaction did not go through properly and have emailed the store to redo the transaction and provide the refund. Which to date they have not done. I have reached out to the store directly as well and I keep getting text messages that they are investigating into the issue. I am not sure what they are investigating as the support team has already done so and have all the proof needed. This has been going on for over a week and I just want my almost $2K refunded back to me.They are very quick to take your money but it's a different story if you are trying to get your money back.
Revali J: Horrible experience
Luisa Santana: Very Bad customer service
Aaron H: Had ok experience. But I'd recommend if you want to buy a Moncler......buy a ticket to Rome and buy it there. You'll save anywhere from $600 to $1000. So get your jacket and a trip to Roma. That's what we did..
Nina-Marie Scalera: The SA Tia was so helpful and kind! She was very busy and made time to help with my jacket zipper. Cant wait to come back and see her
Patrice Adeline: Had the easiest time finding the perfect jackets for my fiancé and I. Takida helped us out and helped us find the perfect fit and color. Would definitely recommend this boutique and I will be returning for more pieces.
D B: Had a great experience. Store manager went out of her way to help find me exactly the coat I wanted in another store out of state. This was a limited addition item and she made sure the details of the sale were confirmed with the other store efficiently. Also followed up via email to insure everything was accounted for. I'll be back when in Boston!
Brett Goodwin: I purchase all the kids outerwear here. Great quality.
yippy “yippy” yippy: The worst customer service! I felt neglected by this one salesperson and was treated with no respect(maybe because i just got out of work and under dressed?!) He was an asian guy with curly hair. The salesperson did not want to help me to order a jacket ,which was sold out in store. His excuse was "i am busy taking care of other customer, please wait!?" with a raised voice. There was literary only 1 other customer in-store checking out a jacket who is being assisted with another sales lady. This is very unacceptable from a luxury brand like Moncler. I decided to order the same jacket through Neiman because i was treated with respect and dignity. Manager needs to check in with his staff if you dont want to lose a customer like me. I've been a loyal customer by Moncler and have bought at least 7 jackets through different boutiques around the world. This is totally unprofessional and needs to get addressed!
Seema Layne: The store does not answer the phones. Good luck trying to reach someone
Victoria Chang: I tried calling them to ask them about jacket availability. And no one picked up.In fact, there was two times out of the 20 calls i made where it rang and then they canceled the call.If I can't talk to anyone over the phone, how terrible is the service inside the store?!
YooJung kim: It was really worst customer service, They can not speak English very well, and the manger was so bad. I really do not recommend this store buy the Moncler. Please go other store, not the Boston Moncler.
Amal J: Amazing
Google User: Worst customer service ever (Edwin). Can find alternatives at Neiman Marcus, any other store in this mall or online for that matter.. Mr & Mrs Italy, Canada Goose or other companies offer top of the line products.
Nick C.A.: It’s more pleasant / cost effective to get a divorce than to deal with the employees at this store. I’ve seen hostage negotiations that have been more consultative than Moncler Boston. Save yourself the time and dignity, go find another brand that values customer’s who spend thousands of dollars on cheaply made French outerwear.
Sabrina Lucius: Worst customer service ever!
Kate Elisabeth: Incredibly rude sales associates. When in this mall alone there are at least three other retailers that offer the same product with far better customer service, this store’s employees should not act like they are doing you a great favor by selling you a Moncler coat. Especially when their store is completely empty.
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8. H&M Newbury - Boston
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· 932 reviews
100 Newbury St, Boston, MA 02116
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shawnm618: How many people can stand around doing nothing. Come here and find out. Probably 2/3 of the staff "hanging clothes". No cashiers upstairs and two downstairs. 25 minutes to check out. AVOID THIS STORE
Kyara Manago: Kamari & shaila best employees HANDS DOWN 💚
Nat Werth: “H&M ❤️ BO” A fitting misnomer for the global treachery this corporation has unleashed upon our precious orb of life. My shopping companion stated, “the poor textile quality caused dermal abrasions.” I bestow upon this institution five stars.
Ramses Riviere: The cashiers never care at all about moving the line along quicker. Any time of day, they just chat away and take their sweet time. I come here all the time, same every time
aniketh prakash: Cashier forgot to remove the magnetic security tag from the clothes I bought and one of them popped and got dye all over my new sweater
HeySani: The sales associate was so sweet. I understand the hectic day, retail and behaviors and everything but a guy who works there maybe supervisor or manager or whatever shouts at you and makes you nervous like the situation which I didn't even create which the associate asked him to help her but that guy is like DO YOU HAVE THE APP ON YOUR PHONE on top of his lungs. Like....he needs to be fired. This was around 6:10 pm exactly do...find it
Karan Sachan: Not profesisonal associate (Ariana) at the counter wasted my time and tested my nervous during a recent shopping encounter. She left the security tag on my apparel and had to go back to get it fixed. I'd highly encourage them to hire sales associate more carefully.
Collin Hongze Chen: They offer horrible service. They can’t refund with Apple Pay and the guy told me to get a temporary physical card from the Apple Store. But the guy lied because Apple Store doesn’t have such service. I will never buy anything from the H&M.
Kjkjkj jm: Store manager assume costumers as liar
CJW: Absolutely fantastic customer service!
Regan Wilkins: I loved these pants like loved them. I literally wore them a few times and just purchased them a month ago. But this morning when i already had my jeans on and ready to go I bent down to grab something and they ripped right by the pocket. I tried calling customer service but they said it would be difficult to do an exchange because i didn’t have any tags(but i have the receipt). So yeah I won’t be purchasing these or any of these again.
Kit Parker: It's retail on Newbury Street.
John Am: It’s a Sweden brand, which we boycott because their racist double standard government they let extremist burn the holy book
Sindy: Just heads up they don’t do price match so if you’re looking for something in store might have to go somewhere else or order online
Axel Lago: Mucha oferta y buenos precios
Madeline M: H & M has just what you need if you are into the 2000s aesthetic or need practical clothing. Although, the quality is not great. This store is great for new trends but it doesn’t last a long time.
Solanye Camargo: Genial Estilo, ropa muy linda
Prashant Singh: Good place to buy clothes
Ana Romanelli: Only 2 cashiers working in the busiest time of the year. ABSURD
Drew Linds: Stylish items for affordable pricing. Repeat customer.
Jonathon Murphy: Very big HM store.
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Clothing store
9. L.L.Bean - Boston
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· 231 reviews
56 Seaport Blvd, Boston, MA 02210, United States
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Jorge Peña: Great place to buy clothing and shoes, great variety and quality.
john paige: It’s LL Bean !Great products with plenty of choices for anyone of any size.
RaeAnne Richards: So Maine, great place
Byron Broussard: Good selection of items available in the heart of Seaport.
Jack Chang: Good location
james steel: The locked restroom is a terrible experience. I was going to buy a pair of boots but had to walk down the street to use the restroom. I just did not come back.
Anna B: Friendly helpful staff.
Darth Riatch: I'm fairly new to the LL Bean scene & have been pleasantly surprised by the friendly & helpful staff exhibiting excellent customer service in this Boston Seaport store location as well as the few headquarter reps I've spoken to over the phone. Merchandise is great quality that I can tell will last quite some time with normal wear & care. I'm now a loyal customer & will always keep my eyes open for new apparel & footwear... THANK YOU, LL Bean!
Anne-Marie: We tried a few pairs of the Bean Boots and were helped by a very friendly associate. He was very quick to bring everything out and placed no pressure on us at all (we ended up ordering a pair online). Furthermore, he was very knowledgeable and could answer all of our questions. Overall this was a very pleasant shopping experience!
Amanda Chiu: Helpful staff. Busy location but liked the selection for outdoors type apparel.
Jennifer Hart: Good place to warm up on a Boston windy day. Needcto sell hand warmers and more mittens
Domenic Birrittieri: L.L.BEAN, by name only !!!Disappointing!!!
karen larsen: Love LL Bean clothes. Was there on a Sunday. There was only 1 person working shoes and she was slammed. They may need more help during holidays and weekends.
Debra Fisette: Great time
martin ainger: Great shop on Seaport dock Boston in a new building. Being from the UK the stock was different, bought a couple of tops. Not too expensive. Good service at the till. Visited again a couple of weeks later and bought some more! Why are ladies clothes more expensive than mens?
Bob: Quality clothing and accessories
Vicky Chase: Ashley was very friendly and helpful! Cute little store. Just found out the do kayak lessons from Memorial Day weekend to Labor Day weekend.
Zontziry Johnson: Friendly staff, spacious store!
Dan Drago: Nice store, good selection, friendly staff
Richard Thwing: Wonderful staff
Colin Ballard: Slightly small shop in Seaport with limited stock. Very quiet when we visited mid-week.
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10. UNIQLO Chestnut Hill - Newton
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· 193 reviews
The Shops at, 199 Boylston St, Chestnut Hill, MA 02467
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Duy-Quang Nguyen: Good range of products and promotions. Parking space is a huge plus.
Andrew Huang: BEWARE OF THEIR NONSENSICAL RETURN POLICY!! Online purchases can only be returned online, and you must pay $7 for any return. Store purchases can only be returned to the SAME store you purchased from, not any other store.May 3, 2023 Update:Most employees are nice and a few are extremely nice. Unfortunately, this location had a rude male working on May 3rd at noon who needs some training in customer service; I didn't catch his name as he didn't introduce himself. I asked to make a return for an online purchase and he said that wasn't possible in-store; I had to pay $7 and print my own return label. When I said that the same item was sold in the store, he reiterated that it was the return policy and I cannot return an item to the store regardless of whether the item was in the store or not. I walked away after confirming there was nothing I could do but lose $7 on a $20 T-shirt if I chose to return it. Everything was fine with the employee until then since I understand he could not have changed the poor store policy. However, as I walked away, he immediately started *laughing*, which not only made me upset by the poor return policy but also appalled by the customer service. That's a great way to lose some business, Uniqlo! This isn't the first time I've had unprofessional customer service at a Uniqlo store so it seems like an issue that continues to slip by their hiring or training processes.April 2023 review:In general, Uniqlo is a great brand with a large variety of clothing. Not everything is high quality and prices are average unless there is a sale, but you can find great deals or unique clothing here.Most of the workers I have had the pleasure of being greeted or assisted by have been great at this location. Cassy in particular helped me find options for pants I was looking for. Despite not seeing her again as I continued to browse and try on clothes, she came up to me at the checkout when she saw me and enthusiastically asked what I had decided to purchase.
Lizzy Andreson: I would never go to that store ever again, awful services
Mario M: The worst customer service and beware with return policy!!!
Judy J: Do not visit this location!!!Worst experience ever, a pathetic store, chaotic, poor services. The staff are extremely slow and bad at their job, there is a queue that does not work and waiting is ridiculously long because the cashiers did not respect the order of the queue and the cashiers are more concerned about talking to themselves than taking care of the customers.
Sonya Schwarz: What I love about my experience at UNIQLO is that I don't have to speak to anyone. I go in, look around, choose what I like, and self check out. The self checkout is very cool by the way. Anyway, I always leave with more than I planned on whenever I come here.Love the clothes. Not everything but most items.
רמי השמשוני: Love the shopCan always find what i need
Abhishek Mishra: Unfriendly place. One of the representatives asked my 15 month old baby not to touch the baby board as it’s fragile. It was in the baby section with baby written on it, ironical! that the board was fragile enough for a 15month old to break, looks like a baby non-friendly place! Disappointed
Dean Ly: I needed a pair of pants hemmed at the last minute for a funeral. The employees were very helpful and I was able to get everything I needed within a few hours.
Gene A.: What kind of clothing retail brand won't accept in store returns in 2023? The answer is Uniqlo. I have no idea why they did this but it's the main reason I won't ever do business with them. The store associates could not understand plain simple English, not that I care but it's not efficient.
Christopher Nguyen: I consider myself a very loyal Uniqlo customer. I now understand that Uniqlo has a specific return policy that is not unique to this location. I reviewed the poor reviews of this location and my experience was not unique. I tried to return an item to this store (from a different store) and the employee was simply unkind, nasty and dismissive. The employee may have had a bad day, but we were really offended by their delivery and our treatment. We subsequently went to the Natick store, and their employees were very nice, supportive and appreciative.I do NOT recommend this store, and I will now actively inform my friends and family to avoid this store. I recommend going to the Back Bay and Natick store.
Mark T Goobs: Staff sits at the registers doing side work and then get cranky when you approach for them to ring you up. They roll their eyes for disturbing them as they direct you to the self check out with a full drip of condescension.
f F: The worst customer service and policies. They would not give store credit without a receipt. Went back with my receipt few days later and now they can't give store credit unless I go back from Newbury street to Natick where the original sale happened. Their manager has the worst customer service skills which is why she was probably hired in the first place since their policies are intended to make it as inconvenient as possible for you. Never again.
Maura Glandorf: Quality of clothing is terrible. Wore a shirt once and after one wash it developed a large hole. I brought it along with the same shirt unworn with tags on back to store with my original receipt but they refused to take them back because it was beyond their 14 day return policy. I was even willing to take a merchandise credit for the unworn one but they still refused. Horrible customer service as bad as their quality. Stay away.
Sheila Taylor: Probably my favorite Uniqlo location in the greater Boston area.It is well organized, spacious and they have a lot of stock.The best part is their self-serve checkout where you throw your items in a bin and the computer reads all the tags. No scanning necessary!
Guilherme Peruca: All colors you can ever wanted. Nice variety of pieces and colors. But they couldn’t mount the bmx the right way so idk what else they dont know🤣
Kevin Pena: Clothing shopping
Senair Barazarte: Todo muy bonito,precios muy elevados
Fred Richardson: Fun place to shop - some very reasonably priced shirts.
Emrick Ong: Closes at 7. Uniqlo, enough comfort, no design.
Ying Wang: closed one hour before the mall’s closing time.
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Women's clothing store
11. J.Crew - Boston
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· 36 reviews
100 Huntington Ave Space F 8, Boston, MA 02116
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12. Ralph Lauren - Boston
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· 64 reviews
93-95 Newbury St, Boston, MA 02116
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13. Old Navy - Boston
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· 392 reviews
430 Washington St, Boston, MA 02111
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14. Nordstrom Rack - Boston
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· 1501 reviews
497 Boylston St, Boston, MA 02116
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15. LOFT - Boston
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· 94 reviews
200 State St, Boston, MA 02109, United States
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16. Urban Outfitters - Boston
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· 233 reviews
361 Newbury St, Boston, MA 02115, United States
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17. Brooks Brothers - Boston
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· 142 reviews
46 Newbury St, Boston, MA 02116, United States
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18. Anthropologie - Boston
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· 175 reviews
203 Newbury St, Boston, MA 02116
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Boutique
19. Moncler - Boston
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800 Boylston St, Boston, MA 02199
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20. Polo Ralph Lauren - Boston
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· 52 reviews
800 Boylston St, Boston, MA 02199
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