Best Stores To Buy Women's Shoulder Bag Boston Near Me

Ajay Lokhande: Good experience of shopping, huge variety of all items

Emily Rose: Clean but it looked more like a discount store on the second floor. Didn't feel like macys

Abhijeet Bhandari: Easily accessible from the T. Parking can be a concern though.

dada maisha: Disorganised and no staff to help. Why are the stores understaffed

Petunia: This should be the place with the best price,many discounts and few people. The experience is very good

Kelly Chamblee: Friendly and helpful

Nimish Bendre: Great store and sweet staff!!!!

Veska Minkova: Голям магазин от известната верига.Много добре зареден с качествени стоки ,разнообразие от артикули за всеки вкус.Има и изгодни разпродажби

Christine Vargas: Very pleased with the associated talk to me with my purchase as well as finding quality and good price items

Rico Schiekel: Huge selection and decent prices. 👍

PJ Dias: Had an amazing time being helped by Peter in the watches Department. Knowledgeable, friendly, and attentive, will definitely be back to get another Citizens watch.

Kelvin: Bought cologne, sales associate very helpful (could have included more samples). Store was a little mucky, could use some attention to detail.

Samin Pro: The workers were nice and they had decent stuff.

Sidney Fernández de Castro Tudela: you'll always find something you must buy, and what you're looking for.

David Paula: Upscale shopping at Macy's however great designer clothing can be found on a particular sale's rack, especially for ladies and a few things for men.

Gary Perry: I wish I could give 0 stars. The men’s restroom was the worst. Absolutely disgusting. Almost unusable.

Seth M: It's just a department store whose prices have gone up dramatically but their quality has not.

Katherine Horn: I looked online before I went shopping sat Macy's. I'm glad I did. I was easily able to find a nice Calvin Klein suit for an event. The prices are very reasonable here. There is limited help----that is why prices are low and why it was useful to figure out what I wanted before I entered the store. The woman who helped with with shoes was friendly and quick.

Giuseppe Tamilia: Grandi brand ma ottimi prezzi

SyberTV: Thank you Maria Escobar thank you for the great service 👏👏👏

Sadiyah Archibald: I’ve called this store numerous times to try to get a hold of someone, and no one could direct me to the department I needed. Every one I had spoken to either hung up on me or never transferred the call. Once I finally got a hold of someone, they seemed reluctant to even check and see if the item i wanted was in stock. After telling me what was in stock, they abruptly said ‘bye bye’ and hung up with out any thing else being said.

Stefanie Charity: After leaving Neiman’s decided to pop in the Longchamp women’s handbag section after a long Saturday at work, Anthony did an excellent job and helped me select a new Longchamp women’s handbag .Unfortunately it wasn’t on sale forfriends & family but the whole customer service was sincere, professional and refreshing, he seemed genuinely interested in helping me. What a relief!!

AALIS: Variety of fashion products from well know brands provided here. That lady staff is very helpful to guide you in shopping here.

Ling: 店员友好，环境舒适品牌多，好看但贵。

Sabej Tahan: This isn’t the first time i’ve had a bad experience here, first was the Chanel Beauty inside the Saks store, I went to see what foundation I wanted but I wanted to try a sample of it to make sure it’s my shade but the lady said they couldn’t do samples so i bought the shade she colour matched me. Tried it at home, it wasn’t my colour so I went back to return it and it was the same lady that sold me the foundation, she seemed very upset and just grabbed the receipt out of my hand and then just shooed me away, Now the second time I went to buy a twilly at the Dior store, was greeted nicely but once i went back to return it they told me to go away and couldn’t return it because it was “used” even though the sales associate wrapped it in around my bag. Don’t know but I think this store is very racist because i kept getting looks up and down and judged because i was struggling with my english pronunciation. Very disappointed. Won’t ever be coming in again

Nhung Nguyen: Do not recommend this department store! Terrible service! I bought a bottle of perfume and got it shipped to my house in NH. The associate claimed it would take 3-5 days to recieve and even 6 days later, I heard nothing from thr store regard my order. Sak’s online system does not connect to the store purchase which I could not track my order because there is no order number on the store receipt! Too much complications to chase cat tails, manager to manager that we have called 3 time and no one resposible for my order, even the lady on fragrance section who sold it to me shave it off. I was really upset. The assc also forced me to open a credit card to receive 10% off instea of just sign up for my email online.

Tran Bac: Đồ nữ thôi, đồ nam đi qua tòa nhà khác

Paul Gibula: Great fancy selection.

Kera Cachia: Very helpful workers

Charlotte: If you have felt unwelcome at this Saks, or discouraged by the reviews, I urge you to seek out Porche on the 2nd floor at the desk near the Montcler boutique. She has a down to earth warmth and kindness that will make you feel less alien here, I promise! Na, who does alternations, is wonderful as well.

Junior Charles: Great

Zappa Duck: Over priced as most retail stores on a higher end .. and the most stingy & cheaper they are

Franty Cleophat: DON’T order online. You will Never get your item. I ordered from them on December 27th and delivery date expected on January 3rd. Shipping label created on December 28th for next day delivery. Now January 6, and you guessed it right; i never received my order. Mind you it was supposed to be a gift. I ended up putting a claimed for my money and now I have to wait 10 days for my refund. For a big company like this, they need to revisit their service because they have none. You can get better service from Dots then them. Don’t waste your time and money shopping there. Horrible experience.

Kit Parker: Saks is SaksParking in the area adds to the prices for everything

Karen Michelson: I Love my Vince Camuto CoatI got for Christmas ⛄Happy New Year All Saks on 5th NYC

Yimeng Wang: purchased a YSL Nikki from Saks last year and found out that the YSL head quarter weren't able to authenticate that, resulting in me not able to receive any warranty or other after service. This is very bad and disappointing plus surprising situation, but Saks continue to refuse to provide ANY solution, not a refund, nothing. They just kept telling me they are authorized retailer regardless my email from YSL saying they were not able to authenticate that. Makes me question the quality of all other items they sell.

Liz: Awful experience with their customer service at 1st floor. I received a wrong item from them so went there in person to get refund. I let them know that the item I ordered was different and is now out of stock- the staff scoffed at me saying it looks “almost” the same.Well clearly it was different belt (w/different code number) from what I ordered which I explained. He almost mockingly smiled which I found very rude.

Jasmin Liu: Very judgmental customer service representatives - I was clearly looking for assistance and probably made eye contact with 5+ associates but no one offered help. I then tried to to make a return and they said that I would’ve had to wait more than an hour because their “phone lines were busy” and recommended I ship back my item myself. How hard could it be for them to help me return something, especially when I was already at the store ??

Don Perkal: Like them all. Expensive and quality.

Y Song: I wish I can give 0 stars cause after 22 days waiting they just cancelled my order without any explanation. Worst shopping experience

Angel Reveron: Awesome.

Clif Maner: The employees actions towards people of color is unprofessional and disgusting! I would strongly suggest avoiding the store and going somewhere else.4 month update: Still no response from whoever runs the email address don’t bother even stepping near this store.

Stefanie Charity: I’m writing this review at 10:11 pm Saturday night after a long day and a long week. I’m a Dental Professional in private practice and take care of elite and the less fortunate in two different practices in the Boston area. I started my day in my FIGS green monogrammed scrubs into the S.End and was exhausted so I stopped and grabbed lunch from a really nice Indian restaurant and decided to eat it in the Copley, Back Bay entrance near Cafe Nero..there were no trash cans to toss my items to discard.So… I’m walking around with backpack, Mask, head cover.. and I decided to check out Neiman’s Family & Friends sale but especially Longchamp bags; love their leather bags.I walk in with my items to discard, no trash barrels in sight, no nearby restrooms & proceed to ask an Employee “ where are your Longchamp bags?” He says “oh to the back, Anna can help you “ . I went to the back , mind you I currently use a medium sized caramel blush Longchamp crossbody.I walk to the section and see Anna a full figured woman who was checking Inventory with her male Asian “American” colleague and asked “ by chance do you guys have a trashcan as I’ve been looking for one, Anna responded “ they didn’t have one in the Mall? I said “ no they didn’t have one and she said they should have one.. “ I said “ well they didn’t, I looked and do you really think I’d be walking around with trash if I could have thrown it away”?She did not offer to toss it.. not that she had to but hey…. It was the “accusatory side eye”Anyway with trash in hand andAgainst my better judgment, I stayed in the store looking at the bag IWanted to purchase, brought it over to Anna who gave me the price but I decided Not to purchase it, the bag costs over $200.I didn’t splurge because I didn’t want her to get commission on the sale.I went to Saks where I was treated with sincere dignity and respect and Purchased the bag that made my whole shopping experience worth it after such a long work week.I’m truly tired of the shenanigans of Customer Service.Either you are sincere and professional or you are not on the first shot..I love it when people show you Who they are… Respectfully..Strive to do better.. Always..my current bag & the Saks Bag 🎯

AALIS: Provides a wide range of well know fashion brands to fill your fashion desire.The items is uptodate. Friendly staffs as well.

Meagan Leahy: I purchased a pair of manolo blahnik shoes for my brothers wedding but they didn’t fit. I brought the unworn shoes back with receipt in hand looking to return them and purchase a pair of louboutins however the woman was almost immediately put off that I would even approach her. Once I said I was in need of exchanging the shoes she took my receipt and immediately handed it back stating it was outside of the window and I should have read the text “right in front of me” on the receipt. I began to try and explain I was looking to exchange and purchase a shoe of greater value but she cut me off and told me to refer to my receipt. I still plan on purchasing another pair of shoes but will look to purchase elsewhere as this woman didn’t have an ounce of customer service or willingness to work on the solution.

Big Baybee: They run out of certain sizes but the backup styles are very doable especially for the fashion.

Lee Estabrook: There's no doubt NM is a high-end shop with really nice things. That said, Neiman Marcus Boston must be the absolute worst shopping experience. Not only is the selection not so great, not even close, but the level of customer service in the mens department today was bleak and just plain rude. Bought a tie to wear to work and while looking at several suits the supposed customer service rep walked away, and went to the register around the other end of the mens area and stood staring at us as it we were an terrible inconvenience to him. It literally made no sense. So we paid and when asked why we were being rushed his response was he had other customer to attend. Ok no problem just explain that and we would have gladly waited. Upon checking out and paying, he then announced he did not have a bag for the item and we would need to get one up-stairs. This has to be the most crazy experience particularly at such a high-end shop, known for service. With service like this, It's no wonder NM is nearly out of business and companies like Chanel have removed their product lines from the stores. This type of treatment and lack of customer service to match its supposed exclusivity truly explains everything.

Gilly Yoush: Very rude employees,and bad costumer service

Sunade thegreat: No longer open😭

frank perry: Placed an order on Monday for overnight delivery. Was said to have by Wednesday and of Wednesday evening it hadn't even shipped. They were told it was for a medical device and was needed prior to my vacation. Now I won't have it for my vacation. Canceled order and will no longer purchase from them!!

Adam Silber: This store is actually suing the mall owner cause it sales are low meanwhile they ripped off thousands in bankruptcy..low class ....guttersnipe. Hopefully Simon will evict them..They already closed Natck due to low sales..Boston is better served by Saks and Bloomingdales.never trust known corporate criminals Neiman Marcus

John Kosartes: Didn't carry briefs with a penile flap.

Giulia Manfredini: We had a wonderful shopping experience with Antonina Di Mauro at the Neiman Marcus Copley Square! Antonia has been wonderful in assisting us!

Adham Youssef: I had the most uncomfortable experience of my life here. Do not come in if you aren’t white. I had read the other reviews that mentioned the same thing and didn’t understand until I went in. I was followed for 45 minutes by a bald sales rep, bob who stood 2 feet away watching me the whole time. When I asked him for help he asked a question about cotton out of nowhere and refused to help me my rest of the time there. This store is explicitly racist, and even though management knows, nothing is going to be done.

V: Quality

Justin H: I hate your youtube ads. Have a bad day, all of you.

Tom Range: It's where I choose to get bridal attire. Their collection is the best there is. You have to go there.

August Rabe: Who TF would want to go here? If you want to spend sixty times too much money on a $0.10 lipstick, or buy an ugly pair of plastic green high high heels, then I guess this might be the place.

Tran Bac: Thích shop này, ai cũng có gì đó khi ra khỏi.

Remy Kaur: Copley is the best!!! In love with the new bag I purchased.

Cynthia Hughes: May fly back just to shop! So helpful

D: I WAS TREATED BY SUCH A RUDE/ARROGANT EMPLOYEE (November 2021)

Jean Jaynes: A wonderful experience shopping here.

Rebeca Bonilla: Nobody helped me. The girls rolled their eyes and were super rude to me, so I walked my booth out and ordered online instead

Tommy Justice: We had an amazing experience at the Gucci store. Rocco is superb. I did not think they would have my size in stock, but he found one and I was able to walk comfortably around Boston during our entire trip. Thank you Rocco and Gucci.

Max Sanchez: Lisa was so wonderfulI will go back again 100%

Peter Crowell: I ordered some shoes from this store. I have been trying reach them for a month and no one will call me back. Gucci customer service keeps trying and coming up empty. This store is a joke. Gucci should clean house down there and get some real management.

Jung Heather: Welp, don't make the call to this location even if u have any questions... cause I called like 10 times, and no one answered. I just wanted to know if they had certain items in their stock before I visited. They answered 3 times and hung up after 3 sec. After that, they just stopped answering period.

Nyc Geotracker: Went in this store on a hot summer day to order a pair of sunglasses. Everyone was staring at me like I was gonna steal something in the store. The salesperson smiled at me right after she saw an Amex card. This is a very elitist store so prepare yourself mentally if at the moment you go in the store you don’t look so pretentious or up to their standards. lol

Nick Evans: Great shopping experience

Krittameth Verasa: Very bad service no one helping. I want to try on a shoes so I ask a lady workers and she was really rude and refuse to help.

Linh Mai: The worst gucci shop ever, I walk in and non of the staff bother to say Hello and ask if I need help, I waited patiently for 20 mins and the staff just walk pass me like Im invisible plus the security is so rude . Showing attitude doesn’t showing your class, it’s only can say how uneducated you are.

Robert Nina Santana: Well done

Heidi Lynne Kurter: Went to try on a belt before purchasing. The sales reps were friendly and helped me find my right size. Absolutely love my belt! I bought the skinny white one too (online). Can we also talk about the experience of the packaging compared to Louis and other high end stores???

Ian Hu: Thought they were helpful until the gave false info about returns that cost me 300 dollars because I had to buy a different size. Just go to a different gucci

Daine: Great experience. Jen is amazing and went above and beyond to help me and is a great representative of your store. Because of her I will be a Gucci fan and customer for life. Thank you Jen and the whole team at the Boston store that really make the experience outstanding.

Nick Nahid: Great store and experience, recommend Jennifer

Self Care Derv: See Jennifer, she’s very helpful. I was running behind schedule, so I needed to be in and out. I showed Jennifer a picture of what I wanted and she quickly went to go get it. She communicated properly and found what I was looking for. Gift wrapped it quickly and I was in and out. Thanks Jen!

Gina Oreus: Jesus love me

Aliya Liya: The sales associates were the sweetest and helped me pick out a cute bag for my aunt. She loved it. Bought one for myself too. Will definitely make this my staple store. Thank you!!

visaal nekkanti: The service was really good, the workers were very polite.

Matt Giunta: This staff is so very friendly and helpful. Amazing customer service, definitely recommend

KP Chen: great

Ian Lane: The staff was so helpful and so much fun!

Ana Cavnar: Coty wasn't your typical store salesman, even though we said we were just browsing he still chatted with us and kept engaging with us. We ended up buying a few things and when we got home he had the sweetest note for my daughter who is graduating. Best service in a long time....

Harlee Cavnar: I had the best ever experience with Coty today. I came in before my law school graduation and he helped me shop and was so fun to chat with. I get home and see he left the sweetest personal note in the bag congratulating me. He absolutely made my day! Thank you Coty and Coach!

Nick: Tum was great to work with. My gf loves her new bag. Thank you!

Davina Campbell: I typically don’t write reviews, but when an individual goes above and beyond to make you feel like a valuable consumer - how could I not!!Dee was amazing - impressive!! Thank you coach for producing quality products and a quality employee! :)Thanks Dee! It’s is the little things and your attentive presence was and is heartfelt.

Jackie F: Very helpful staff! It was so amazing that after almost a year after purchasing our daughter her Christmas gift, the store associate remembered us and was so welcoming! They were all helpful, went above and beyond to solve our problem!

Alan Fierro: Eh

Huy Vuong: Service was amazing

Trey Lattier: Fantastic and friendly customer service!

Doug Coombs: Not for the less trendy folks - or those with little money.

Stacy Davenport: Purchased my fave limited edition purse here. Sales staff was friendly and super helpful!

Jim D: Great things with superb staff. Jess Wong (assistant manager and sales) was so good that we'd go back just to interact with her again! She helped us pick out the most unique limited edition (Chelsea Chaplain) Coach bag, and we grabbed a few other things while we were there. Excellent experience.

Christina La: Very small location but huge amount of knowledge and service. The employees seem dedicated to helping their customers find something they love. I have had great experiences in Coach stores but this last time at Copley was especially enjoyable.

Edcar Tsikudo: People working there were very helpful and easy to talk to

Noppawong Montri: Absolutely wonderful all staff was very friendly, helpful and very good take care. Specially Cody he amazing. Any one visit Boston don't forget to go this shop.

harini yelamanchi: Worst customer service.. Didn’t delivered what we requested for. The sales associate is not at all interested in giving us time as we went around at closing time. Never visiting them again.

Jonah Ohn: Was in there yesterday 12/15/2022, no other customers were in the store. An employee, a women of darker skin was standing there on her phone the entire time. Obviously not work related. I find this behaviour in a retail store unacceptable. She made no effort to be helpful. Obviously here social media contacts were what was important. Hard to believe you would pay an employee like this. Strangely on my return pass by of this store, they had a black band closing off the entrance, like do not enter, once again no one in the store. It was about 2:30 and no customers appeared welcomed with this black band crossing the entrance. Please get some new helpful employees.

James Toubia: Love the products and wallets

Clelia Canute: Bags not worth the money started peeling off and they told me it was just wear and tear. Bags are very expensive for this to be happening very disappointed. I have coach bags and other brands and this haven’t happen.

Philemon Kurian: Noon was very helpful and understood exactly what I was asking. She was able to answer all my questions and was an absolute pleasure to speak with. She is an asset to the team at Tory Burch!

Yudelki Turbi: Mencanta esa es súper buena la marca Tory love you

Gayle Ehrlich: Worst customer service I have received from any retail store in a long time. Went to Copley store to buy a pair of sneakers for a friend. The manager looked up availability on the web pronouncing them sold out. She didn’t offer to reach out to individual stores. When I suggested same she retorted that the sneakers were sold out and wouldn’t just appear. I left and did my own research that the sneakers were available at several stores. When I returned the manager was belligerent and unhelpful. Funny, the internet barely works in the store, but the management is indifferent. I suggested to a clerk that they call Manhasset and Tampa. She tried Manhasset twice and told me she couldn’t get through. She questioned whether Tampa was in the U. S. I got through to both stores. After locating a pair of the sneakers , placing the order through Boston was equally frustrating. I told them the order had to arrive in Chicago by the next Friday. They sent the order into Manhasset late that day, Friday, with UPS overland instructions. This was after the packages had already left for the day from Manhasset and the next pickup would not occur until Tuesday. How do I know this? I called up Manhasset the next day to make sure they had in fact received the order and instructions. Manhasset was very helpful. They took the instructions down and said they would make sure it went out overnight mail.

Luisa Santana: I’m very satisfied with the service of the staff the girls are very friendly.Good customers service 🤩

Amparo Gonzalez: Compra exelente y mandarla directamente a casa

Kristina Chao: Best customer service I've received from any business in a long time. Eliza was so helpful from the get-go and super friendly. I was looking for an item in stock that was back-ordered online and luckily got the last one in their store! She shipped it out to me that same day. Such a quick, simple, and very pleasant experience from her and the store overall. Thank you!

Pedro Garcia: Great locationGood service and selection

Becca Cohen: Top notch customer service! My sales representative WenLing was so sweet and helped me pick out the prettiest items. I’m so happy with my purchase and she made me feel like a million bucks!

Markeitha Vann: All the associate are very polite, & attentive to the customers needs!😊

Garth Tempel: Crazy hours

Tj Jamyang: Good price. Very helpful staff

David Giacobbe: Very friendly

dennis: Staff was friendly and knowledgeable. Pleasant experience overall.

Sarah Mountford: Great customer service!

Krizel Reaz: I recently went there to ask if my recto verso will qualify for a repair. it was Maria who helped me. After a few days i got a call from her and said they will replace it or i can get something else. She has been so helpful and she responds to my text messages all the time. I had a really nice experience at LV Copley. I love Maria!

gaurav maharjan: When you walk in, you feel the luxury. The staff are friendly and well mannered.

zann azhar: I was helped by Marriam (morrocan girl). She was amazing in fact everyone in this store is always welcoming but she was very kind and very patient through out. I did not feel rushed or pushed I took my time.She has nice taste she suggested me products and was very honest in her opinion. I will be visiting again to see her and buy shoes from her. Having a good experience at stores is very rare these days but mine in this store was great!

Josh Citron: Shout out to Elaine and Victoria.they were so polite and extremely friendly as someone that works in auto retail I can totally understand how stressful the holidays can be and these two ladies were phenomenal. Love the cologne recommendation.also gotta add thank you for the gift wrapping even though the purchase was for myself. Still felt great unwrapping it

Nancy Taicher: I purchased a new Louis Vuitton bag with zipper and shoulder strap. It cost over $2,000 and it became misshapen within the 1st year. When I brought it back with my receipt, the Louis Vuitton store refused to try to fix it or help in any way!!!!For approximately $2,500, you would think their customer service would be more helpful!Unhappy Louis Vuitton former customer.

chi chau: Great service that's all I can say

Christian Snow: Would give less than one star if possible. I came to this store to exchange an undersized belt I had received that very same day from their website. The store associate looked at the belt for less than 10 seconds before turning to me and telling me she would not exchange or return the belt because the first notch seemed a little stretch. I tried explaining to her I had the belt for only a few hours and even tried showing her the delivery email to which she was clearly not interested in seeing. The belt was in perfectly new condition and I was able to return it online. I was going to exchange this belt at first but this situation has deterred me from ever shopping here again and I will be spending my money somewhere else.

Ralf Kuhnert: Sehr gut geführterLV Shop. Große Auswahl, großzügig gestaltet. Sehr freundliche Mitarbeiter. Unbedingt zu empfehlen.

Drew Linds: Beautiful store and staff.

cody Simpson: Nice staff and good selection

Karen Forbes: I didn’t have an appointment, so I didn’t mind waiting the 10 minutes to get into the store. I wasn’t greeted at all. I walked through the store hoping someone would offer to help me but no one ever did. I thought they might be short staffed but there were three consultants helping one customer so it was clear that they weren’t interested in my business.

Azalea Vaughn: Chris is great - cheery demeanor and very helpful. Quickly resolved my issues. Always a great experience at this location.

Greecian Koukla: I booked an appointment online via the main site of Louis Vuitton. I highly recommend doing this, to avoid waiting in long lines outside the store if it's busy. If you have an appointment, they're very good about letting you bypass the line for your set appt time. I had a 5 star experience from start to finish. I had my wishlist ready and knew what styles of bags I was interested in trying on. My Client Advisor Jeff provided exceptional service and was very personable and a pleasure to work with. I found everyone to be very nice. I'll be back to grab my luggage next.

Vanessa Calderón: Excellent service

Kelly Cambridgeport: Beautiful store and helpful sales associates. I still have epi leather products purchased in the early 1990s in very good condition. The craftsmanship holds up.

Mike Smith: We just out looking and Chris took us on a tour.Showed us all kinds of things.Had a good time.Didn't buy anything.Came back and Chris showed us moreBought several items.Chris was Great.Thanks

Amanda Karlen: Thank you Alonzo for the amazing experience! Excellent service!

Anne-Marie: I had a wonderful experience at this store for my first LV purchase. I stopped by since there was a problem with my online purchase, but the manager and client advisor were fast to resolve the issue. They were extremely courteous and friendly about everything, while also providing some helpful tips for using the bag. I left the store completely satisfied with my purchase and the service that I received!

Miss Meg: Could I give less than one star? I went into the store without a reservation, but own multiple Louis Vuitton pieces, and received the worst customer service ever. Upon entering I was looked up and down, and what I assumed was an assessment on what I was wearing. We we're assigned to a sales associate as we walked around the store, and as we browsed were mocked and laughed at. My husband noticed before I did, and saw the sales associate point and laugh at us, while our assigned sales associate laughed back. Never have I experienced worse customer service, and I was close to purchasing an item and quickly decided against it. I know Louis Vuitton is a high end luxury brand, but if its a high end brand with snooty customer service I don't want anything to do with it.

Pamela Abbott: Worst LV experience ever. We were assigned a salesperson after waiting. I knew exactly what I wanted, and they did not have it in stock. Instead of looking it up, she said they don’t make it anymore. I had stated it was a popular bag, but she was sarcastic and said it’s been out a year. I looked a few other bags, which she tried to pressure me, but it wasn’t what I wanted. The selection at this location is very poor. I asked who else sold LV in the area. She let me know Saks did , but stated “the selection is very small”. I was done dealing with her horrible service. I went to Saks. They found my exact bag online and ordered it. We also bought more while we were there. Shame on you Copley for the poor training of your staff. LV is supposed to be an experience. Pass on this location. Don’t waste your time.

Trevor Barnes: Very friendly staff and very knowledgeable about Coach products

Erline Coolidge: Spent Plenty of money in this store. Very pleased with my purchase. Service was exceptional.

Aditya Narayanan: The store is centrally located by Faneuil Hall and is a great respite from the heat outside. More over, I want to laud the excellent customer service here! Jose was friendly and diligent as he went about recommending perfumes and purses for the gift I needed to purchase. I went in without any clue of what to buy, but I came out with a perfect gift. Thanks Jose!

360 MAGAZINE: Coach in Boston had unrivaled client service. Carolline was an expert on leather. What's more, she introduced us to the membership program, vanity labels and the personalization platform with pendants. We are eager to put our sense of design at the service of our new camo courier. 20 years back, our first briefcase was a Coach. On that particular day, we flew a Tailwind Air floatplane from NYC to B-Town. Had it not been for bad weather, we would have stayed longer and bought another beloved piece. At last, the security guard opened the door, "Thanks for coming, good day, good bye!" We could all take a page out of the new Coach's playbook.

Mrs Kirk: Spectacular service! I love my new bag.

Lisa Garrett: Excellent customer service!! Found the bag of my dreams and will be back for another one soon! My sister also found an amazing trench coat at an amazing price. These are investment pieces we will have for years to come!!

Amerie F-H: The purses we looked at didn't have the price tag right on them and needed to be looked up at a computer, it was an inconvenient way to do the shopping experience so we didn't waste much time, plus the Coach prices in New Hampshire or Kittery Maine Trump this location. The employee and door man were very nice!

Kristin Feeley: Very helpful and got my first coach bag.

Lindsay Kendall: Had a fantastic shopping experience on Saturday. Two sales associates helped my sister and I, and they were both super nice and helpful. We had the best time in the store and walked out very satisfied with our purchases and the overall experience! Awesome

Nupur Jain: Incorrect posting on Google. The shop has now closed.

Alice Lahnstein: Can't say enough about the staff at this store. Zian and Casper helped me with a repair - hardly a significant sale - and they couldn't have been more courteous, helpful, knowledgeable or attentive if I'd bought every item in the store. I just received my perfectly repaired bag - about two weeks early! Thank you Fanueil Hall Coach! You'll be seeing me again (and 32 of my closest friends and relatives)!

nikita belle (Nick): A lot of history

Nayeem: Good collection of bags and accessories.

Robert.: Sale people were helpful

Angel A Arias: Fun place

Yuan Ling: Very bad shopping experience! !!I bought a wallet and shop assistant tell me there’s a free monogram. I told the shop assistant I would like to check the new wallet first before monogram and he said ok. However, few minutes later, without letting me check the wallet, they have already monogrammed it and the wallet itself has some very obvious folds on it.They refused to exchange at the beginning said it’s already been monogrammed. And tell me I should have let them known earlier if I want to check the wallet first, with very bad attitude also! Really ridiculous , for a customized product, isn’t it supposed to be checked and confirmed by customer first? That’s what every other shop do!Finally, they agreed to exchange and telling me that it’s only for this time, no exception next time.For the whole situation, these two man and female shop assistants have been providing a very bad attitude and not even give an apology.However, there’s a Taiwanese shop assistant has been very helpful and trying to solve the problem. Really appreciate her help.

cash powers: Love Toke, great product line!

Israel Aguirre Martínez: Una atención excelente, hasta me graduaron mi porta pasaporte que yo llevaba y sin pedírselos se ofrecieron.

edward wachenfeld: Good shopping experience.....

Sean Maguire: Excellent!

C C.: The woman who helped me was extremely rudeand racist……She frequently ignored me when I was in her store and asked her about their products. She gave me her phone number and asked me to contact her if I had any questions when the first time we met. After I returned a bag because I found the bag has so many scratches on the bottom buttons. She never replied me when I texted her to ask whether her store had a certain bag. When I visited the shop again，she even pretended cleaning a table and reluctanted to look at me when I was talking to her. It's very rediculous to seems like I was begging her to sell me a bag. As a seller, she was not supposed to treat her customers like that. Would Never be there.

Brian Heney: Staff was very friendly and helpful. Use valet parking in the garage for Saks entrance!

Antonia Eichholz: Visited the store 8/30 PM, an SA (longer blonde hair) spoke to me about my vintage bag I had just acquired. She was very nice, and talked to me about the history of LV and the different bags and trunks in the store. The rest of the SA's didn't speak to me. I had been on my feet for 3 days and looking worn out and wasn't dressed for a luxury store in the least. Wish I had her name. She pointed me towards the Flagship store for fragrances I wish they had them available in this store.

Ashley York: I will never step foot in another Louis Vuitton store. The service is unlike anything I’ve ever experienced. They are beyond friendly and helpful! Laura was an amazing salesperson and I will most definitely contact her for all purchases going forward! Thank you for a wonderful experience!!

Jhoyce Ann: Josélio is the BEST👍

Yu Jeong Choi: My lively and young memories in Boston

Mrinal Sahoo: Love coming back here. Great mix of professionalism and friendliness . Erika is awesome!!

Nick Krikorian: They need more sales agents so you dont wait 45 minutes to be helped dont you think?

Mun Jung: Really nice experience. love it

Randy Cunha: Shanda was great to deal with received the best service from start to finish. Highly recommend asking for her if you plan on going into this location.

Alicia Harrington: I can’t say enough about this store! I have been buying from them for over a decade now and I very rarely step foot into a free standing Louis Vuitton. The service is second to none. I have worked with Devon and she is an absolute pleasure. I’ll be needing a new clutch soon and will certainly visit Devon at Saks!!

Memory MachiwenyikaLowe: Thank you so much for exchanging my bag, I love it. However when I got home I realized you did not give me the key to the padlock. Can someone please contact me so you can mail this to me as I live far from your store. I have called your store several times but no response. Thanks

Lucuana DeBarros: Had the most pleasurable experience here yesterday. I will definitely go back very soon.

tran walsh-cunnane: Alex and the other staff were wonderful. The bag we wanted had to be ordered, so we returned and picked it up without issue. Highly recommend, wonderful buying experience. Will return again!

sincere conservative: 푸르덴셜건물의 saks내 매장

Malti Agrawal: Store manager Venessa is worst. Very rude and manipulative.

Jennifer Mitchell: They never answer the phone. I’ve tried since the past four days for hours and they don’t answer the phone. And everytime I go in there they have no customers but don’t help either.

Priyanka Agrawal: Worst experience. The staff is extremely rude and racist. Very disappointed, will return back all my purchases to the store.

Ashtar Tashi Meetashi: I visited the LV store at the Saks 5th Avenue in Boston @Boylston Street... must say that it’s been one of the most happy experiences!Besides the fact that LV is my most loved brand of luxury goods for myself and my husband... the service at all their stores is always delightful. This store was no different!Right from the warm welcome from the manager Vanessa who was so helpful in showing me whatever I wanted to see... to then Bianca and Andrea taking over and doing a fabulous service as well.Their politeness and warmth was exceptional indeed.All in all a great experience! I would definitely recommend this store very highly if you are a fan of the brand like we are!