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1. UNIQLO - Boston
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· 594 reviews
341 Newbury St, Boston, MA 02115
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Tiffany Chen: The most unfriendly return policy I've ever encountered in the U.S. I bought the shirt in the store a week ago, and I decided to return it because the fit is a little weird. I head to the store on my way home from work, so I didn't have the receipt with me. I thought it would be ok since I have my bank statement that shows the address of the store where the purchase was made, and the tag is still on the shirt. To my surprised, they said no. They explained that it's because they can't be sure that I bought the shirt at this particular location. You can't return things you bought at a different Uniqlo location??? That is absurd. I told them I have the bank statement with their store name and address on it. They still said no because I don't have the receipt. Uniqlo is not worth this hassle and wasting your money if you can't return it.
Frank Fretzel: The second-floor customer service was disappointing. I felt treated like a scammer when returning an item I bought recently. Despite providing the original receipt, I was told I needed the original hangtag, which was inconvenient. The frustration really came when the representative interrogated me about the item's condition, pointing out a faded color. When I explained it was already present when I purchased it, the representative called over colleagues to confirm if the item had been worn. I felt uncomfortable and doubted, as if they were gathering evidence against me for simply following their return policies. While I acknowledge the importance of adhering to company policies, the way the customer service representatives acted towards me made me feel upset and uncomfortable.
Hanan Alkuwaiti: رائع واسعاره في متناول الجميع وخامة المنتجات اكثر من رائعه
Joel Shor: Related to company policy. Left an item in the changing room, I tried calling. The number on their website went to an international call center. They claimed they couldn't get in touch with their own store, then kept me on the phone for 30 minutes while they kept trying. This could've been a 30 second conversation
William Sparks: It's super organized, laid out first by type, then by color.My wife got a really pretty 100% wool turtle neck for $40. That's insane. Checkout was a breeze.Isles are a little small, but I'm a big dude. In that same vein, they'll likely not have sizes beyond XL, so keep that in mind.
Armin Heinfling: Expensive and just too Japanese
George Garcia: I am glad that I found a website that is helpful, has affordable prices, and friendly staff who answer my questions quickly and thoroughly. I will definitely be back again!
Kevin Wz: A beautiful store I'd never heard of before but my spouse told me about it and we visited while in Boston. Such a great range of product and really helped me add some great colour to my wardrobe 😊💚💜
Theresa Poon: Customer satisfaction is not met. Employees rather lose a sale due to being “only a display for mannequin” rather than selling a Uniqlo item to a customer. Where as other uniqlo’s have gone above and beyond and just printed a ticket for an item to be sold. Customers don’t matter in this industry apparently displayed by their managers Florence and Chloe.
Axel Lago: Me encanta la ropa de esta marca! Muy buenos precios por la calidad que ofrece
Victoria Kulieva: Found everything we needed. Clean and nice inside. Staff was great.
Gabriel Estrada: Awesome uniqlo store with friendly staff
Sam Elki: The worst exchange and return policies....see other people's reviews with one star going over many years. All with the same issues and they don't care.
Albert Tsai: Don’t trust the reviews. They don’t let you return merchandise and they don’t have size for you to exchange.
Clare Huang: Impolite staff suspecting customer stealing clothes with no reason.
Najaam P Lee: Awesome store!!
Harvey Talwar: The security guard said I couldn’t enter the store with coffee cup. I told him it’s empty and there’s nothing inside the cup and I was just holding it until I came across a bin.Told me I can’t enter and to leave it on the opposite side of the road. There’s no bin opposite.He refused to let me in, just pathetic!
Ronny Doering: Always a great shopping experience at UNIQLO.Staff is super friendly and goes out of their way to assist you.Thanks.
Raviv M-G: Terrible return process. You can't return items you pick up at the store at a store... You need to pay $7 to return items you got at the store by mailing them back.
Poornachandra Kongara: Most happening place in Boston
Jessica Acosta: One of our favorite stores since we learned about it. Especially with now living on the east coast.
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Women's clothing store
2. Old Navy - Boston
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· 392 reviews
430 Washington St, Boston, MA 02111
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3. Urban Outfitters - Boston
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· 233 reviews
361 Newbury St, Boston, MA 02115, United States
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Nora E. Tague: Sale area is worth picking through and they have great earrings. I’ve lived in my UA hoops!
Christina Filep: Well stocked store, lots of stuff for all genders and fun little gift choices too. The only improvement would be more staff to help move the clothes from the dressing room back to the floor.
Rhavee Wright: Loved it!
Jingle Huang: Got cute acrylic beanies in several seasonal colors and gum. Nice friendly folks at the checkout.
Bandita Joarder: A bit funky and pricey. Men's styles were confusing. Customer service was excellent though.
Enrique de Lima: Products wrongly offered in discount. Wanted to buy a shirt that was marked down in price and when I arrived at the register twice I didn’t get the discount.
Ginger Vano: So many people working but only 1 cashier. Obviously do not care about customer service. Awful experience
Sarah Louise: don’t expect anything that is in stock online to be available in this store!
atom tarragon: The regular-priced items are always a bit overpriced, as Urban Outfitters typically is - a vintage-style, distressed T-shirt cost $25-30, when it should really be about $15-20 max. And pants were a bit ridiculous at $80 a pop for cords!But the sale prices were great, the styles are reliably solid with a few fresh choices, and at 40% off, it's surprising how much variety there was to choose from. Nice quirky home goods selection at this location also, appealing to mostly teens and college students, fun to shop and reminisce.The layout is a bit confusing, what with clothing both upstairs and down and I wasn't sure what the differentiation was. But as I'm not the target demographic (anymore), I can't say if that makes sense or not.
Kayla Kaczowski: Was fun to pop in and look around, but this store is entirely too expensive for me.
K Y: My friends had an extremely unpleasant experience at this UO store caused by a very rude, unfriendly and unprofessional staff. There were no indication that the fitting room was closed so they went in to try on clothes. This staff later came and told them to leave coz the fitting room was closed, which is fine but how would customers know this if no staff was at the fitting room?? And then she said my friends “looked like thieves”? This kind of accusation is completely uncalled for and made my friends think it was targeted because they’re Asian (which is funny considering the staff herself was a POC) Customers came in to the store to SHOP not to get berated and humiliated. They left the store with no apology from the staff herself. I do not recommend fellow Asians to visit this store because you might be accused of stealing and harassed for no reason. Not to mention the extremely messy and dirty environment with trash laying around.
Kohi: Got extremely rude service during our visit, will never want to come back to this store
Yusi Chen: This urban outfitter was very horrible!!!!! They accused of the customers as thieves!!!!!
INGRID ZHANG: This urban outfitter was very horrible!!!!! They accused of the customers as thieves!!!!! we went into the fitting room that did not have the close sign out. And after me and my friends go out, the shop assistant came and asked us to leave in a very rude way. We did not know that the fitting room was closed at all and the assistant claimed that they put the sign all day. And the assistant asked us to either check out the clothes or give them to her and asked us to leave right away. And the shop assistant claimed that “you guys look like thieves” and she was racial discriminating us simply because we are Asian. The shop assistant kept asking us to go out and the manager came in after 5 min and said that the assistant will not apologize to us and there is no solution to this unfair situation to us. This place was just so disorganized and dirty and drinks left by other people are everywhere on the shelves. DONT GO THERE!!!!!!!!
Anthony: They usually have what I need. However, some of there products are overpriced in my opinion.
Aaliya Aga: Ordered some clothes online and they canceled everything once I got to the store.
Nirvana Ragland: This urban had several moldy drinks that were left by shoppers. The upkeep of the store was lacking in several areas and when I notified management the response was lackluster. Who wants to buy items by moldy milk drinks?
Mei: To the girl who helped me into a fitting room and was wearing platform Dr Martens sandals: You are a god and I love you so much. Thank you for complimenting my laces.As Urbans go, this one is pretty mediocre. Regular clothes, some stuff you wouldn't see on the website/app. My only complaint is the sizing of UO (again, god), because a small and medium skirt on me fit the same and the jeans aren't consistent. There's always a gap on the waist and the thigh area feels to constricted.Some employees felt cold, though. Like they were judging us from afar. But if you ignore that, it's a pretty good store. Solid sale section.
Vinny LaPorta: Worst Urban I've ever been in! Not only are employees either clueless about their own products/inventory but they also don't communicate properly with each other. Had a question about potentially ordering some shoes to the store for pickup (a feature on their website btw) and not only did they say they can't do it (after 2 other employees told me they could) but then flat out said it could never happen anyways, and that theyd only ship to my home! (idk if the employees just aren't trained properly or whatever, but the quality of this particular Urban has dropped considerably over the years). Never going to shop at this location again ✌🏻
Valerie Alleyne (May): No one asks if you need help. BUT person at the register was very helpful and nice.
S G: Amazing
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Women's clothing store
4. Macy's - Boston
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· 5728 reviews
450 Washington St, Boston, MA 02111
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Heidy Baret: Nice
Ajay Lokhande: Good experience of shopping, huge variety of all items
Emily Rose: Clean but it looked more like a discount store on the second floor. Didn't feel like macys
Abhijeet Bhandari: Easily accessible from the T. Parking can be a concern though.
dada maisha: Disorganised and no staff to help. Why are the stores understaffed
Petunia: This should be the place with the best price,many discounts and few people. The experience is very good
Kelly Chamblee: Friendly and helpful
Nimish Bendre: Great store and sweet staff!!!!
Veska Minkova: Голям магазин от известната верига.Много добре зареден с качествени стоки ,разнообразие от артикули за всеки вкус.Има и изгодни разпродажби
Christine Vargas: Very pleased with the associated talk to me with my purchase as well as finding quality and good price items
Rico Schiekel: Huge selection and decent prices. 👍
PJ Dias: Had an amazing time being helped by Peter in the watches Department. Knowledgeable, friendly, and attentive, will definitely be back to get another Citizens watch.
Kelvin: Bought cologne, sales associate very helpful (could have included more samples). Store was a little mucky, could use some attention to detail.
Samin Pro: The workers were nice and they had decent stuff.
Sidney Fernández de Castro Tudela: you'll always find something you must buy, and what you're looking for.
David Paula: Upscale shopping at Macy's however great designer clothing can be found on a particular sale's rack, especially for ladies and a few things for men.
Gary Perry: I wish I could give 0 stars. The men’s restroom was the worst. Absolutely disgusting. Almost unusable.
Seth M: It's just a department store whose prices have gone up dramatically but their quality has not.
Katherine Horn: I looked online before I went shopping sat Macy's. I'm glad I did. I was easily able to find a nice Calvin Klein suit for an event. The prices are very reasonable here. There is limited help----that is why prices are low and why it was useful to figure out what I wanted before I entered the store. The woman who helped with with shoes was friendly and quick.
Giuseppe Tamilia: Grandi brand ma ottimi prezzi
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5. J.Crew - Boston
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· 36 reviews
100 Huntington Ave Space F 8, Boston, MA 02116
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Katherine Houlihan: Philpe is so great. Found something on sale that was my boyfriend’s style and was so awesome to connect with. Such an amazing salesman!
Kevin Geremia: Great store. They have everything you'll need for a great wardrobe.
R Ramos: Not very helpful when it comes to finding sizes.
Nobel G: Typical store
Ruth: Covid really impacted Copley. Sad
Yuanyuan Jiang: never use J crew credit card. You will never know how they charge the late fees.
Crab Cakes: Small shop. Good service. Came in and someone greeted and offered assistance as expected. Did not have item online I was eyeing, but staff directed me to their ludlow shop. Did not find it there. Thanks
Diana Bidzhieva: Nice and helpful staff made me actually enjoy shopping for the first time in a while. Thank you :)
Nicholas Holland: Excellent!
B T: Went here to pick up a suit needed for a wedding the following day. The employee working there, Chris, helped me get a perfect complete outfit in no time at all. He provided plenty of options and suggestions, and I didn’t feel pressured to buy the most expensive thing there. Very professional, and great fitting suits! Have already recommended them to my friends, and I’ll definitely be back.
Haydeé: I love the three tops i purchased but didn't need. Of course they were all on sale!
Matthew Raymond: I went here in desperate need of a new sport coat and had needed it for the next day. The employee I worked with, Victoria, was excellent and helped me find my perfect fit. She was very knowledgeable and patient. I can now breathe a sigh of relief knowing I am all set for my work holiday party. Would definitely recommend this store for anyone looking for quality and a great shopping experience!
Nayeem: Great location and good collection. Better than the store at Assembly row and other ones.
Robb Franceschi: Hadley was great
Robert Weinerman: This was a very nice shopping experience. Staff for very knowledgeable and very helpful.
Mike Scopino: I've bought two suits from the Ludlow shop in Copley. I received excellent service both times, but most recently the staff went above and beyond. I had a number of alterations done to my most recent suit and the staff did the work with enthusiasm. They really take pleasure in knowing a customer feels good in the suit they buy here.
Marquisa MURPHY-GLOVER: Very Clean Organized Store (Copley Place)
Adrian Velasquez: Very helpful and mindful staff. Hadley was very accommodating when I was looking for a new tux. Overall, I am very happy my experience shopping in the ludlow shop.
Aster Bonfire: It’s not what it used to be. It’s overpriced and low quality items
Al Stankus: I received top notch service when buying a suit and sport jacket. The two salespeople took time and their measurements and tweaks were oerfect.
William Maye: Joe was absolutely wonderful-- best customer service in as long as I can remember. My boyfriend bombed into the Ludlow Shop half an hour before the store closed, drenched in sweat, carrying his bike, with me sheepishly trailing behind in my post-barre clothes (I'm posting this review from his account). Joe didn't bat an eye, he just offered us both water and started making calm, cool-headed recommendations. My boyfriend needed a suit for a client meeting tomorrow, and walked out with a full ensemble from suit, to shoes, to pocket square. I will be recommending the Ludlow Shop at Copley to everyone I know from now on. The clothes are modern, debonair and impeccably made. The service was unparalleled. I'll be sending my boyfriend here from now on, and I know he'll be in good hands.
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6. ZARA - Boston
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· 917 reviews
Newbury St #212-214, Boston, MA 02116
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Sintia Trinidad: Yesterday I had the worst experience that I have ever had in a clothing store. I went to Zara to return 1 item. After spending more than 20 minutes in line the girl at the register told me that returns are in the second floor (mind you there’s no sign whatsoever that returns are on the second floor). I go to the second floor, there’s is maybe10 people if front of me. There are two girls at the register taking forever. I was in line for more than 45 minutes. I approach one of the employees that is working on the floor ( all he was doing was standing in one spot and talking to two other employees), I asked if there is anyway that he can call for backup. (My parking sticker that I purchase for an hour and 28 minutes was going to expire, all in the process of return an item). His answer was “ no there’s nothing we can do, if you want to you can go to the Natick location.”This is beyond unacceptable, rude, and unprofessional!
Debora Chemin: Buena, pregunte por si tenias más talles de una prenda a una empleada, me dijo que espere y nunca apareció, después la vi irse jaja pero me gustó la atención de la encargada, creo que su nombre es Julieta, no estoy segura pero ella me atendió bien y me ayudo 🙂
Rainbow Ciel: Shopping area mid of gorgeous buildings in Boston- actually so many beautiful buildings all around. But no sales at all.
Jean Fort: Very good!
Elliot Mason: Always long queues in Zara, I was in one in Turkey a few months back long lines, the same in London and same in Boston ! Nice clothes tho
NPC: Can only comment on employee attitudes- 8/10
Virginie Cosset: Impossible to return items, lines are really long, worst customer experience
Katie Polum: Terrible Shopping Experience:Even when the store isn’t that busy I had a terrible time. The staff were so unhelpful and snappy, they had a long line for the dressing rooms downstairs and didn’t let me use the dressing rooms upstairs (closed), they wouldn’t grab different sizes while I was trying on, and did I mention they were just plain rude? Based off their average rating, seems like management just doesn’t care.
Marie Hyvernat: Worst zara i test in my life, sellers aredetestable, 0 help, no smile, no sympathy, it was pitiful
Dena: Love me some Zara ;)
Javier De La Madrid: Worst Zara store in the world.
Jeremy Brown: I like shopping in other Zara stores, but this store is scruffy, has rude staff, changing room closes an hour before store close, and has the slowest checkout
Jenna M: The longest lines to purchase/return in retail history.
Arpit Patel: Bad customer service
Valeriya Gutnik: I spent 1h waiting for the fitting room to be available just to try a few things. The fitting room upstairs wasn’t working and it’s not the first time I face this. There should be a little more respect for my time and energy.
Nanaama O'Hene: It’s always hot at this location i don’t understand! They should do something about this it actually makes me not want to go but it’s one of the few Zara location in Mass
Marc de Lecea: Lines for everything are way too long.
Jack Stenhouse: hell on earth, without fail, every single time. no changing rooms, horrible stock, understaffed, 30 min wait to checkout.
Jon Eaves: The slowest store in the world. Making the clothes is quicker ! Allow 1 hour !
Martha Schick: I usually don't shop at Zara for environmental reasons, but I had to pick something up there. The store was disorganized with boxes everywhere and clothing on the ground. I think they must have been understaffed, because it was hard to find anyone on the floor to ask for help, and the pick up sign was just in a corner next to an elevator with no one around. The employees themselves were pleasant, but it still took a long time to get my order after finding someone to check in with.
Deborah Jordan: Stood in line for about 15 minutes just to be told returns are on the second floor so I join the line upstairs and another 20 minutes went by and I finally got the front and I told her customer service said I could bring in my return and immediately she said I had to prove I talked to customer service in order to do the return! Sounds like she just picked any lie so she wouldn’t help me as she turned away the person before me for some other bogus reason. Last time I checked you scan the barcode on the receipt and the product barcode to do a return but she was playing gatekeeper. I went back downstairs and luckily the lovely people downstairs helped and did my return no issues :) overall if you have to do a return follow the policy online and just ship it back. Don’t. Go. In. They need support there or just shut it down!
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Women's clothing store
7. LOFT - Boston
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· 94 reviews
200 State St, Boston, MA 02109, United States
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Aparna Philip: Excellent at pretending to not see you
Dorothy Slay: Shopping experience was good...caught some sales....Martha assisted me with finding my size at a Michigan store close to my hometown in Detroit. So I'm very happy with my purchases. Thanks Boston Loft💙💙💙
Magdalena Rivera: I luv the Loft but, this time around, they hff and nothing good.
Teresa: Great clothes with style for work or play
erica Reyes: Always found excellent quality nice offers but today I take two beautiful blouses for 10 dollars I am in love
Amy Hitchinson: Great products, and such nice shop keepers.
Jim L: Don't remember going there
Klaus Earl Loft: Not my favorite past time shopping for clothes but nice store
Norman Zimmermann: Was nice and clean area. Good products.
Cristabel Bonilla: Muy bien
YSillySunshine: I worked for the lost 17 years ago in management. I was very disappointed in the quality and prices. Very disappointing
Junu Hada: Love for clothes
Space Cow: I came here looking for men's clothing and was treated with the utmost disrespect. I will never come here for men's clothing again
eje: One of the best.
Ibeth Peralta: I like the clothes here. Shorts are awesome in the summer and they got good stuff in the winter too. Like the sweaters!
Shelley Mintz: I absolutely love the Loft store! Their products and prices are very good for anyone! The number of clothing styles offered is great and I never feel uncomfortable when I ask someone's opinion of whether what I am wearing looks or fits well for my size!
Ashley Williams: Well organized
JUANA ACOSTA: Ropa hermosa y actual. Es una de mis tiendas favoritas. Ropa de muy buena calidad. Diseños de moda. Ahora abrieron espacio para ropa plus size y es una buena opción para las que usan tallas más grandes. Muy bonito todo!!
Dr. Bruno Couto G. Marinho Couto: Tudo de bom
Nelly Perez: One of my favorite store to shopping
Niki Blaker: One of my favorite retail stores. The store is a decent size, they have a good collection of the newest items compared to the website, and the customer service is always top notch.Also, if I order an item online, I can return or exchange it I'm the physical store. Nice perk!
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Women's clothing store
8. Anthropologie - Boston
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· 175 reviews
203 Newbury St, Boston, MA 02116
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Priyanka Pande: My favorite store on Newbury, Boston is now permanently closed. :(
Bey Blade: Good but overpriced
Jonathon Murphy: Great store!
HaBoSh Al: I love it . Thier outfit always unique and colorful .But a little expensive
Dianne Bryce: I visited this store today and wow!! I was treated to exceptional customer service across the board. I was searching for an outfit for a specific event and was so lucky to receive 1:1 attention from Jeanne, the personal stylist on staff. She and others made great suggestions, hunted for different options and styles, and even called a nearby store to reserve an item in my behalf. What a welcoming group, I can’t recommend them enough!!
Kiley Bates: Absolutely love this company, however I wish there was more variety in home products rather than mainly candles and mugs
Nicholas Estes: This is a nice clothing and accessory store in a great location. It also has a very large sale room with discounted items.
J: Home decor has a lot of joyful and artistic things to bring life into your home. We often find things we really love there!
Ειρηνη Πυθαμιτση: Good quality, interesting designs but a bit expensive
Sergey Bebenin: Biggest Anthropologie you will ever find.
skippy n: My wife really likes this store. They let us take in our small dog which is awesome. I like the dishes we got, very cool.
Charissa Maguire: Super helpful and friendly staff. Beautiful store
Kate Goldberg: Love it. Sale section rocks.
Walker Freeman: Closed early on standard weekday. Drove all the way in to fine a hand written note on the door. Was coming to do an exchange. Will be sure to come back and do a return instead.
KingKong Megatron: As a tourist from out of town, I wanted to take my daughter here to shop for clothes. We frequent the store in Scottsdale, AZ so wanted to see this store’s selection. The saleswoman (who opened the store) was really snotty right off the bat. I guess we interrupted her breakfast as she was eating Dunkin’ Donuts and drinking coffee at the counter right out in the open. Pretty unprofessional, if you ask me.My daughter approached her a couple times to ask questions, but again she seemed very put off by our mere existence in her store. I guess she needed time to finish her breakfast and process that coffee before interacting socially with other people.We will continue to shop the store in Scottsdale, where customers are treated very well. In hindsight, it never occurred to me that the sales person is probably unhappy because she can’t afford the clothing that she sells. Still, Anthropologie could probably do a better job of selecting their employees.
Evan Marx: Very cool Boston store
Behnam Shahossini: Difficult to find merchandise
I D: Clothing store with great selection and style. You can always count in some great finds.
Jasmine Badani: The rudest and most uncoordinated staff out of all the Anthropologie locations. Noticed a product was defected after paying and the sales woman was in a huff that I asked them to replace it. Only the changing room staff were helpful.
Abby Clifford: I love Anthropologie,been shopping in many different stores but for some reason every time I enter the Newbury street store I am profiled(every God damn time).
Star Queen: I love everything in this place. Boho global vibe. High quality unique.❤🙌Clothing Furniture Candles Jewelry. Special everywhere you look
9. Aritzia - Boston
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· 86 reviews
800 Boylston St, Boston, MA 02199
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kiahuitzin Aguilar: Por fuera se ve bien. No entre pero imagino que es cara la tienda
Jessica H.: This is a review for the Copley Place location. I visited on Apr 14 around 5 pm, and experienced the worst employees out of any Aritzia I've ever shopped at. I've visited several Aritzia locations across Canada, and a few in the US (NYC, LA), and I'm honestly appalled at how horrible the customer service was here.The employees will not greet you unless they recognize you (a friend, a client that has shopped there previously, whatever), and they will talk about customers in the most incredibly obvious way. I always thought that rumors about Aritzia employees being condescending was false considering the fact that I've always been treated pleasantly by employees at any other store, but the Copley Place location is an anomaly. Don't expect a greeting, because god forbid you interrupt the conversations that the employees are having while ignoring you.The selection is miniscule, they carry approximately 2 in-house brands and what variety they do have is repeated throughout the store. Don't waste your time by visiting this location. The employees don't deserve the commission, and there are about 4 pieces of clothing you can look through. Order online and return in store, or wait for the Prudential location to reopen. Extremely disappointed in my experience here.
Jon Bessette: Located on second floor of the Prudential Center; temporarily closed until "summer 2023".
Jaye Aster Broder: It’s very crowded on weekends. Expect long lines for dressing rooms.
Cosmo Borden: Myself and a friend were in here today, First time inside the store and definitely the last time.My friend is a bit plus sized and picked some lovely dresses to try on, 3 young “women” were working today and one came over, took one dress in her hand and said“This won’t fit you, plus we don’t normally have your size”These “women” are built like skyscrapers, rude, disrespectful and bitchey
Colleen O’Malley: I normally don’t do reviews, but i’m honestly really really disappointed. I got the super world sweats and a matching sweatshirt that i was literally in loveee with and the sweatpants are completely discolored after i put them in the wash :( not to mention the first time i got the set it had a stain so i had to return it. for the price i was really expecting better and not for it to lose all color. now i can’t wear them together because the sweatshirt and sweatpants are 2 completely different colors and i am just really sad :(
TIM KELLEY: The girls went shopping here for a coat. Beautiful place. Had very nice clothes reasonable prices. The staff was very professional and friendly and very helpful
Joan-Antoinette Adija: The staff was so sweet. It was also quite busy, but I went on a snowy Sunday
Lilian Uong: The customer service here was never good each time I went. All the store associates I’ve met were all rude.
Hagita Gur: I purchased vegan pants, they said it will stretch in one size.So vegan leather don't stretch only reall leather.
C. Baechler: I recently went to this store and I was very sad about not being able to find my size (XL). I saw that they carry small sizes all the way down to 2XS at the store! But when I asked an employee about a size XL she said that for any size bigger than L I will have to go online to buy it. I guess I’m not welcome at their stores for being heavy.
THOMAS BAEK: This store should fire the concierge who prioritize customers who buy a lot versus customers like me who wants to buy one item. I watched for more than 15 minutes people cut me off at the line per this person's direction simply because they were buying 5+ items.Highly recommend ordering online and avoid this store like a plague.
Cindy Yu: The white man racially profiles!!! I was literally just standing there and he accused me of stealing 💀💀 also he smelled like fish?? Unhygienic and racist!
Nancy Maldonado: HORRIBLE FITTINGROOMS, EXCELLENT CUSTOMER SERVICE, while the service is the best and the girls are the sweetest people, the fitting rooms are really bad. WHY? Because there are no mirrors, there is just one big mirror outside the fitting room where all people is there looking at you, employees, people in line waiting, other people trying clothes, it’s like you are inside the FR and you just hear people saying to each other “Woooow it’s so cute, you look great, I’m in love” SORRY but I am an introvert and I don’t want to come out to the world without knowing how clothes look on me. I BET you will INCREASE YOUR SALES if you put mirrors inside the fitting rooms, I took 7 jeans to try them on but I was really embarrassed to come out with all people around looking at you. Clothes are great quality and have a perfect fit.
Katherine Kibler: Erika was so helpful and great - she really made my first experience shopping here wonderful! Can't wait to come back!
Rosie: The return policy should be the same across online and in-store returns. I read the 30 day policy thinking that my return would be within range, but in store returns are 21 days. The first associate was very apologetic and nice but the second person that she double checked with was just plain rude. I work in retail as well and I understand enforcing return policies is difficult, but there was no reason for the extremely loud and embarrassing explanation that my return was “WAYYY over the return date” (6 days). I wasn’t trying to push the return whatsoever and it was completely unnecessary, especially if the woman knew my confusion was based upon two different return policies within the organization. It was not explained to me and I didn’t know until after I left the store and looked it up. Thank you.
Elena M: Remember if you want a refund to your credit card, return it within 14 days AFTER SHIPPING. Ridiculous.
Scarletta Lansberry: 20/10 Experience! The girls here are amazing! A few of them helped us and the girls checking us were very helpful.Great management. Definitely coming back for my summer closet.
Emma Wilson: Confused why dressing rooms don’t have mirrors in them. Extremely weird and uncomfortable experience. Not everyone feels comfortable trying on stuff in front of everyone. When I asked for a mirror I was met with annoyance and mean girl energy. Needless to say never shopping in store again.
Elizabeth Tuten: They offer to “start a fitting room for you” but then your items get put on a rack and you have to wait in line once you’re ready to try on. They asked me if “any of these items looked familiar” and had lost a few of my items in the process. It felt super unprofessional. If I ever come back, I’ll be holding onto my things
Jade Dionna: I’m a regular but I won’t be going back after they made my friend uncomfortable. I don’t understand what’s wrong with being a regular customer as they make commission. A few of the associates huddled into a corner to gossip about how often we shop there. Mind the business that pays you ladies.Update:It’s only gotten worse :(
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10. Urban Outfitters - Boston
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· 390 reviews
4 S Market St, Boston, MA 02109
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Dave Cersosimo: Interesting encounter I had at the store today. I'm partially deaf and wear an earing aid device. I sat by the window and one of the girls working there ( for identification purposes: she is Afro-American with long curly black hair, they said her name is Alicia) in an extremely rude way told me: "you don't sit by the window" she had to repeat it 3 times as I was trying to read her lips and at the same time trying to understand why she was being condescending for absolutely no reason. She then proceeded to make fun of me with her colleague as they were both laughing like children. Needless to say that I had my wife drop every piece of clothing she was going to buy because of what just happen. If you're reading this young lady, learn some respect, you work in retail not in prison
itsjustmeg: Unfriendly staff
Joe Tatar: Under construction
Gemma: This employee just yelled at me for no reasons. Better hire someone who is not unleashing their misery on customer.
Isabelle: Extremely rude staff. The door was stuck from both ways- one customer was trying to open it from the inside and couldn't get it open, and us from the outside. A worker (young girl) pushed open the door rudely, and then laughed with her coworker about how the girl trying to open the door was stupid so they will "respond with being rude bc it's 2023🤪🤪". We almost turned around and left. So rude. One of the girls was named Alicia, I think. Get better employees
Sean Snelders: Not a lot of product on the shelf, and store was super dirty.... floors, stairs, windows.
Ahmad Ehsan: Nice selection and good service
E L: It's Urban Outfitters!Cool stuff complimented with Cool staff 😎
Shinta Rosari: clothes are great but the worker there was very rude. when i went to the fitting room she kicked the door open and when i return the shirt she throw the hanger away infront of me. OMG!! i never saw any employee of any other clothing store that behave this way. i was shocked! she was this black curly teen girl. she absolutely need training!! or replace her with somebody else please with a better personality!
Peter Emery: Space store, won't go back
Mohammad Apagarthi: 0 stars I was shopping for myself when a group teenager of boys attacked me i tried to get away but they didn’t stop hitting me the security didn’t care less and the sale Girl didn’t care thankfully I didn’t get hurt but I hate you urbanThe didn’t even call the cops it was at 8:45 pm me and my mom and sister I hope you boys see this I just want to say I hope the worst for you and for your family to die
Ronald de Meester: Prima voor dochter lief....
edythe copeland: No disability access. Too many stairs for a disabled person. Asked if the store had an elevator and young man said no.
Pamela John: WTH?
Ana Hebert: Upon checking out, the blonde girl at the register just balled up all my clothes & shoved them into my bag… neatly placing clothes into a bag is the bare minimum.The security guard roving the store is actually more friendly and helpful than the designated UO sales employees, go figure!
Hazel Sun: I frequent UO, maybe too often. This is a good store in terms of the friendly staff members. But the stock here lacks diversity in general, both sizes and items.
Timothy Meeker: Despite the store being blanketed in signs advertising a sale, employees didn't know what was actually on sale and were generally unhelpful. Prices are obnoxious given the quality as most Urban Outfitters, but this store also mislabeled the prices on multiple items.
Pearse Hillock: Overpriced clothing but the saving grace is that they are good quality, offer a variety of sizes including size 31 waist for men and have some trendy clothing. Not my first choice, but it's worth a visit. 👍
Barbara Higgins: Very expensive store. I was kind of shocked but maybe it was because it was in Boston. Pretty large, eclectic selection. You had to go in on one end of the store, climb to the second floor, that was where the majority of the store was and then go back down to the first floor at the other end of the store to pay.
d wray: Not much typical urban outfitters inventory. Nice staff
Liam McDermott: They used to sell cool clothes. Now they just sell weird clothes.
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11. UNIQLO Chestnut Hill - Newton
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· 193 reviews
The Shops at, 199 Boylston St, Chestnut Hill, MA 02467
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12. Ralph Lauren - Boston
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· 64 reviews
93-95 Newbury St, Boston, MA 02116
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13. Free People - Boston
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· 6 reviews
899 Boylston St, Boston, MA 02115
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14. Old Navy - Boston
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· 421 reviews
8 Allstate Rd Suite A, Boston, MA 02125
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15. vineyard vines - Boston
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· 46 reviews
800 Boylston St Suite 115, Boston, MA 02199
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16. Polo Ralph Lauren - Boston
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· 52 reviews
800 Boylston St, Boston, MA 02199
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17. Gap - Boston
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· 160 reviews
200 State St, Boston, MA 02109
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18. Primark - Boston
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· 8958 reviews
10 Summer St, Boston, MA 02110
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19. Madewell - Boston
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· 50 reviews
329 Newbury St, Boston, MA 02115, United States
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20. Neiman Marcus - Boston
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· 286 reviews
5 Copley Pl, Boston, MA 02116
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