Best Stores To Buy Women's Trench Coats Boston Near Me

Ajay Lokhande: Good experience of shopping, huge variety of all items

Emily Rose: Clean but it looked more like a discount store on the second floor. Didn't feel like macys

Abhijeet Bhandari: Easily accessible from the T. Parking can be a concern though.

dada maisha: Disorganised and no staff to help. Why are the stores understaffed

Petunia: This should be the place with the best price,many discounts and few people. The experience is very good

Kelly Chamblee: Friendly and helpful

Nimish Bendre: Great store and sweet staff!!!!

Veska Minkova: Голям магазин от известната верига.Много добре зареден с качествени стоки ,разнообразие от артикули за всеки вкус.Има и изгодни разпродажби

Christine Vargas: Very pleased with the associated talk to me with my purchase as well as finding quality and good price items

Rico Schiekel: Huge selection and decent prices. 👍

PJ Dias: Had an amazing time being helped by Peter in the watches Department. Knowledgeable, friendly, and attentive, will definitely be back to get another Citizens watch.

Kelvin: Bought cologne, sales associate very helpful (could have included more samples). Store was a little mucky, could use some attention to detail.

Samin Pro: The workers were nice and they had decent stuff.

Sidney Fernández de Castro Tudela: you'll always find something you must buy, and what you're looking for.

David Paula: Upscale shopping at Macy's however great designer clothing can be found on a particular sale's rack, especially for ladies and a few things for men.

Gary Perry: I wish I could give 0 stars. The men’s restroom was the worst. Absolutely disgusting. Almost unusable.

Seth M: It's just a department store whose prices have gone up dramatically but their quality has not.

Katherine Horn: I looked online before I went shopping sat Macy's. I'm glad I did. I was easily able to find a nice Calvin Klein suit for an event. The prices are very reasonable here. There is limited help----that is why prices are low and why it was useful to figure out what I wanted before I entered the store. The woman who helped with with shoes was friendly and quick.

Giuseppe Tamilia: Grandi brand ma ottimi prezzi

Debora Chemin: Buena, pregunte por si tenias más talles de una prenda a una empleada, me dijo que espere y nunca apareció, después la vi irse jaja pero me gustó la atención de la encargada, creo que su nombre es Julieta, no estoy segura pero ella me atendió bien y me ayudo 🙂

Rainbow Ciel: Shopping area mid of gorgeous buildings in Boston- actually so many beautiful buildings all around. But no sales at all.

Jean Fort: Very good!

Elliot Mason: Always long queues in Zara, I was in one in Turkey a few months back long lines, the same in London and same in Boston ! Nice clothes tho

NPC: Can only comment on employee attitudes- 8/10

Virginie Cosset: Impossible to return items, lines are really long, worst customer experience

Katie Polum: Terrible Shopping Experience:Even when the store isn’t that busy I had a terrible time. The staff were so unhelpful and snappy, they had a long line for the dressing rooms downstairs and didn’t let me use the dressing rooms upstairs (closed), they wouldn’t grab different sizes while I was trying on, and did I mention they were just plain rude? Based off their average rating, seems like management just doesn’t care.

Marie Hyvernat: Worst zara i test in my life, sellers aredetestable, 0 help, no smile, no sympathy, it was pitiful

Dena: Love me some Zara ;)

Javier De La Madrid: Worst Zara store in the world.

Jeremy Brown: I like shopping in other Zara stores, but this store is scruffy, has rude staff, changing room closes an hour before store close, and has the slowest checkout

Jenna M: The longest lines to purchase/return in retail history.

Arpit Patel: Bad customer service

Valeriya Gutnik: I spent 1h waiting for the fitting room to be available just to try a few things. The fitting room upstairs wasn’t working and it’s not the first time I face this. There should be a little more respect for my time and energy.

Nanaama O'Hene: It’s always hot at this location i don’t understand! They should do something about this it actually makes me not want to go but it’s one of the few Zara location in Mass

Marc de Lecea: Lines for everything are way too long.

Jack Stenhouse: hell on earth, without fail, every single time. no changing rooms, horrible stock, understaffed, 30 min wait to checkout.

Jon Eaves: The slowest store in the world. Making the clothes is quicker ! Allow 1 hour !

Martha Schick: I usually don't shop at Zara for environmental reasons, but I had to pick something up there. The store was disorganized with boxes everywhere and clothing on the ground. I think they must have been understaffed, because it was hard to find anyone on the floor to ask for help, and the pick up sign was just in a corner next to an elevator with no one around. The employees themselves were pleasant, but it still took a long time to get my order after finding someone to check in with.

Deborah Jordan: Stood in line for about 15 minutes just to be told returns are on the second floor so I join the line upstairs and another 20 minutes went by and I finally got the front and I told her customer service said I could bring in my return and immediately she said I had to prove I talked to customer service in order to do the return! Sounds like she just picked any lie so she wouldn’t help me as she turned away the person before me for some other bogus reason. Last time I checked you scan the barcode on the receipt and the product barcode to do a return but she was playing gatekeeper. I went back downstairs and luckily the lovely people downstairs helped and did my return no issues :) overall if you have to do a return follow the policy online and just ship it back. Don’t. Go. In. They need support there or just shut it down!

Frank Fretzel: The second-floor customer service was disappointing. I felt treated like a scammer when returning an item I bought recently. Despite providing the original receipt, I was told I needed the original hangtag, which was inconvenient. The frustration really came when the representative interrogated me about the item's condition, pointing out a faded color. When I explained it was already present when I purchased it, the representative called over colleagues to confirm if the item had been worn. I felt uncomfortable and doubted, as if they were gathering evidence against me for simply following their return policies. While I acknowledge the importance of adhering to company policies, the way the customer service representatives acted towards me made me feel upset and uncomfortable.

Hanan Alkuwaiti: رائع واسعاره في متناول الجميع وخامة المنتجات اكثر من رائعه

Joel Shor: Related to company policy. Left an item in the changing room, I tried calling. The number on their website went to an international call center. They claimed they couldn't get in touch with their own store, then kept me on the phone for 30 minutes while they kept trying. This could've been a 30 second conversation

William Sparks: It's super organized, laid out first by type, then by color.My wife got a really pretty 100% wool turtle neck for $40. That's insane. Checkout was a breeze.Isles are a little small, but I'm a big dude. In that same vein, they'll likely not have sizes beyond XL, so keep that in mind.

Armin Heinfling: Expensive and just too Japanese

George Garcia: I am glad that I found a website that is helpful, has affordable prices, and friendly staff who answer my questions quickly and thoroughly. I will definitely be back again!

Kevin Wz: A beautiful store I'd never heard of before but my spouse told me about it and we visited while in Boston. Such a great range of product and really helped me add some great colour to my wardrobe 😊💚💜

Theresa Poon: Customer satisfaction is not met. Employees rather lose a sale due to being “only a display for mannequin” rather than selling a Uniqlo item to a customer. Where as other uniqlo’s have gone above and beyond and just printed a ticket for an item to be sold. Customers don’t matter in this industry apparently displayed by their managers Florence and Chloe.

Axel Lago: Me encanta la ropa de esta marca! Muy buenos precios por la calidad que ofrece

Victoria Kulieva: Found everything we needed. Clean and nice inside. Staff was great.

Gabriel Estrada: Awesome uniqlo store with friendly staff

Sam Elki: The worst exchange and return policies....see other people's reviews with one star going over many years. All with the same issues and they don't care.

Albert Tsai: Don’t trust the reviews. They don’t let you return merchandise and they don’t have size for you to exchange.

Clare Huang: Impolite staff suspecting customer stealing clothes with no reason.

Najaam P Lee: Awesome store!!

Harvey Talwar: The security guard said I couldn’t enter the store with coffee cup. I told him it’s empty and there’s nothing inside the cup and I was just holding it until I came across a bin.Told me I can’t enter and to leave it on the opposite side of the road. There’s no bin opposite.He refused to let me in, just pathetic!

Ronny Doering: Always a great shopping experience at UNIQLO.Staff is super friendly and goes out of their way to assist you.Thanks.

Raviv M-G: Terrible return process. You can't return items you pick up at the store at a store... You need to pay $7 to return items you got at the store by mailing them back.

Poornachandra Kongara: Most happening place in Boston

Jessica Acosta: One of our favorite stores since we learned about it. Especially with now living on the east coast.

Jessica H.: This is a review for the Copley Place location. I visited on Apr 14 around 5 pm, and experienced the worst employees out of any Aritzia I've ever shopped at. I've visited several Aritzia locations across Canada, and a few in the US (NYC, LA), and I'm honestly appalled at how horrible the customer service was here.The employees will not greet you unless they recognize you (a friend, a client that has shopped there previously, whatever), and they will talk about customers in the most incredibly obvious way. I always thought that rumors about Aritzia employees being condescending was false considering the fact that I've always been treated pleasantly by employees at any other store, but the Copley Place location is an anomaly. Don't expect a greeting, because god forbid you interrupt the conversations that the employees are having while ignoring you.The selection is miniscule, they carry approximately 2 in-house brands and what variety they do have is repeated throughout the store. Don't waste your time by visiting this location. The employees don't deserve the commission, and there are about 4 pieces of clothing you can look through. Order online and return in store, or wait for the Prudential location to reopen. Extremely disappointed in my experience here.

Jon Bessette: Located on second floor of the Prudential Center; temporarily closed until "summer 2023".

Jaye Aster Broder: It’s very crowded on weekends. Expect long lines for dressing rooms.

Cosmo Borden: Myself and a friend were in here today, First time inside the store and definitely the last time.My friend is a bit plus sized and picked some lovely dresses to try on, 3 young “women” were working today and one came over, took one dress in her hand and said“This won’t fit you, plus we don’t normally have your size”These “women” are built like skyscrapers, rude, disrespectful and bitchey

Colleen O’Malley: I normally don’t do reviews, but i’m honestly really really disappointed. I got the super world sweats and a matching sweatshirt that i was literally in loveee with and the sweatpants are completely discolored after i put them in the wash :( not to mention the first time i got the set it had a stain so i had to return it. for the price i was really expecting better and not for it to lose all color. now i can’t wear them together because the sweatshirt and sweatpants are 2 completely different colors and i am just really sad :(

TIM KELLEY: The girls went shopping here for a coat. Beautiful place. Had very nice clothes reasonable prices. The staff was very professional and friendly and very helpful

Joan-Antoinette Adija: The staff was so sweet. It was also quite busy, but I went on a snowy Sunday

Lilian Uong: The customer service here was never good each time I went. All the store associates I’ve met were all rude.

Hagita Gur: I purchased vegan pants, they said it will stretch in one size.So vegan leather don't stretch only reall leather.

C. Baechler: I recently went to this store and I was very sad about not being able to find my size (XL). I saw that they carry small sizes all the way down to 2XS at the store! But when I asked an employee about a size XL she said that for any size bigger than L I will have to go online to buy it. I guess I’m not welcome at their stores for being heavy.

THOMAS BAEK: This store should fire the concierge who prioritize customers who buy a lot versus customers like me who wants to buy one item. I watched for more than 15 minutes people cut me off at the line per this person's direction simply because they were buying 5+ items.Highly recommend ordering online and avoid this store like a plague.

Cindy Yu: The white man racially profiles!!! I was literally just standing there and he accused me of stealing 💀💀 also he smelled like fish?? Unhygienic and racist!

Nancy Maldonado: HORRIBLE FITTINGROOMS, EXCELLENT CUSTOMER SERVICE, while the service is the best and the girls are the sweetest people, the fitting rooms are really bad. WHY? Because there are no mirrors, there is just one big mirror outside the fitting room where all people is there looking at you, employees, people in line waiting, other people trying clothes, it’s like you are inside the FR and you just hear people saying to each other “Woooow it’s so cute, you look great, I’m in love” SORRY but I am an introvert and I don’t want to come out to the world without knowing how clothes look on me. I BET you will INCREASE YOUR SALES if you put mirrors inside the fitting rooms, I took 7 jeans to try them on but I was really embarrassed to come out with all people around looking at you. Clothes are great quality and have a perfect fit.

Katherine Kibler: Erika was so helpful and great - she really made my first experience shopping here wonderful! Can't wait to come back!

Rosie: The return policy should be the same across online and in-store returns. I read the 30 day policy thinking that my return would be within range, but in store returns are 21 days. The first associate was very apologetic and nice but the second person that she double checked with was just plain rude. I work in retail as well and I understand enforcing return policies is difficult, but there was no reason for the extremely loud and embarrassing explanation that my return was “WAYYY over the return date” (6 days). I wasn’t trying to push the return whatsoever and it was completely unnecessary, especially if the woman knew my confusion was based upon two different return policies within the organization. It was not explained to me and I didn’t know until after I left the store and looked it up. Thank you.

Elena M: Remember if you want a refund to your credit card, return it within 14 days AFTER SHIPPING. Ridiculous.

Scarletta Lansberry: 20/10 Experience! The girls here are amazing! A few of them helped us and the girls checking us were very helpful.Great management. Definitely coming back for my summer closet.

Emma Wilson: Confused why dressing rooms don’t have mirrors in them. Extremely weird and uncomfortable experience. Not everyone feels comfortable trying on stuff in front of everyone. When I asked for a mirror I was met with annoyance and mean girl energy. Needless to say never shopping in store again.

Elizabeth Tuten: They offer to “start a fitting room for you” but then your items get put on a rack and you have to wait in line once you’re ready to try on. They asked me if “any of these items looked familiar” and had lost a few of my items in the process. It felt super unprofessional. If I ever come back, I’ll be holding onto my things

Jade Dionna: I’m a regular but I won’t be going back after they made my friend uncomfortable. I don’t understand what’s wrong with being a regular customer as they make commission. A few of the associates huddled into a corner to gossip about how often we shop there. Mind the business that pays you ladies.Update:It’s only gotten worse :(

Marina Zaslavskaya: I had very good experience there. I bought a vest online, but the size didn't work well. So, I came to the Copley mall, and amazing Asia helped me to pick up another one. It was actually a jacket, not a vest. :) She was very professional, very pleasant and efficient. We tried different stuff to see if I would like something esle besides the jacket I already picked, perhaps, for the future. :). I have only possitive feelings and words to say about Moncler store in Copley Mall.

Haylee S: If I could give this location 0 stars I would. Purchased a jacket the end of December and 2 weeks later the feathers started coming out excessively. Brought it back and one of the employees tried to say the reason for it was because I used the pickets…even though where the feathers were coming out was nowhere near the pockets and her excuse made no sense at all. They took it and exchanged it for another one which had to be ordered and sent to the store which was no problem. My boyfriend went to pick it up and when I took it out I noticed the stitching was coming out in a few places, and on the arm the material almost looked like it was pulling. We brought it back again this time the same women helping huffed and puffed about it and then came up with a new excuse from the first time which was because the chain from my purse which again made no sense because I clearly stated to her that the jacket is put over the purse and again her reasoning wasn’t even making sense to the areas on the jacket having issues. She told us we can exchange it again but this time will be final sale. We got our money back instead because $2100 for a jacket that is horrible quality in less than 1.5 month. No thanks. Back to the first visit one of the employees had rang up the exchange wrong and I brought it up and she must have not liked it because decided to mumble in the back so as we go back there to complete the refund she decides to get loud and confrontational about her mistake which lead to arguing back and forth with her and her saying we were lucky they even took the jacket that wasn’t even 30 days old the first time with no tags Lol what??. Her name was Amy. Don’t recommend this location most the employees are idiots and don’t know what they’re talking about save yourself the headache and go to a different location :)

Tran Bac: Tôi rất thích các sản phẩm nhãn Moncler, đã mua được áo ấm, giày và kính. Rất hài lòng.

Kim Holt: Customer service at a mass chain such as Target is far more superior than what you get here, at a "luxury" brand.I had purchased a vest online, it did not fit so I went into the store to do an exchange. Apparently the sales associated did not do the exchange properly and I was charged twice for the same item. I have been in touch with your Customer Support team and they confirmed that the transaction did not go through properly and have emailed the store to redo the transaction and provide the refund. Which to date they have not done. I have reached out to the store directly as well and I keep getting text messages that they are investigating into the issue. I am not sure what they are investigating as the support team has already done so and have all the proof needed. This has been going on for over a week and I just want my almost $2K refunded back to me.They are very quick to take your money but it's a different story if you are trying to get your money back.

Revali J: Horrible experience

Luisa Santana: Very Bad customer service

Aaron H: Had ok experience. But I'd recommend if you want to buy a Moncler......buy a ticket to Rome and buy it there. You'll save anywhere from $600 to $1000. So get your jacket and a trip to Roma. That's what we did..

Nina-Marie Scalera: The SA Tia was so helpful and kind! She was very busy and made time to help with my jacket zipper. Cant wait to come back and see her

Patrice Adeline: Had the easiest time finding the perfect jackets for my fiancé and I. Takida helped us out and helped us find the perfect fit and color. Would definitely recommend this boutique and I will be returning for more pieces.

D B: Had a great experience. Store manager went out of her way to help find me exactly the coat I wanted in another store out of state. This was a limited addition item and she made sure the details of the sale were confirmed with the other store efficiently. Also followed up via email to insure everything was accounted for. I'll be back when in Boston!

Brett Goodwin: I purchase all the kids outerwear here. Great quality.

yippy “yippy” yippy: The worst customer service! I felt neglected by this one salesperson and was treated with no respect(maybe because i just got out of work and under dressed?!) He was an asian guy with curly hair. The salesperson did not want to help me to order a jacket ,which was sold out in store. His excuse was "i am busy taking care of other customer, please wait!?" with a raised voice. There was literary only 1 other customer in-store checking out a jacket who is being assisted with another sales lady. This is very unacceptable from a luxury brand like Moncler. I decided to order the same jacket through Neiman because i was treated with respect and dignity. Manager needs to check in with his staff if you dont want to lose a customer like me. I've been a loyal customer by Moncler and have bought at least 7 jackets through different boutiques around the world. This is totally unprofessional and needs to get addressed!

Seema Layne: The store does not answer the phones. Good luck trying to reach someone

Victoria Chang: I tried calling them to ask them about jacket availability. And no one picked up.In fact, there was two times out of the 20 calls i made where it rang and then they canceled the call.If I can't talk to anyone over the phone, how terrible is the service inside the store?!

YooJung kim: It was really worst customer service, They can not speak English very well, and the manger was so bad. I really do not recommend this store buy the Moncler. Please go other store, not the Boston Moncler.

Amal J: Amazing

Google User: Worst customer service ever (Edwin). Can find alternatives at Neiman Marcus, any other store in this mall or online for that matter.. Mr & Mrs Italy, Canada Goose or other companies offer top of the line products.

Nick C.A.: It’s more pleasant / cost effective to get a divorce than to deal with the employees at this store. I’ve seen hostage negotiations that have been more consultative than Moncler Boston. Save yourself the time and dignity, go find another brand that values customer’s who spend thousands of dollars on cheaply made French outerwear.

Sabrina Lucius: Worst customer service ever!

Kate Elisabeth: Incredibly rude sales associates. When in this mall alone there are at least three other retailers that offer the same product with far better customer service, this store’s employees should not act like they are doing you a great favor by selling you a Moncler coat. Especially when their store is completely empty.

Ling: The service attitude is kind and friendly, and they provide a lot of suggestions on what to wear, I like it very much.

Katrina Tantoco Kopcha: Very helpful staff. Shout out to Jessica Chen for helping me with an exchange with an item I purchased online that didn't quite fit right in person. She gave me good alternatives.

V Vel: Jessica was very helpful 👏

Tran Bac: Lần này tiếc là đi ra tay không

Christine Rader: Friendly staff and they understood my aesthetic and helped me in selecting the right everyday bag. Ask for Christian! The rest of the staff was great too.

alfonso Romano: Great service by Valerie and the whole team…attentive without being pushy. Highly recommend!

Spencer Tsai: Good

Marco Estevam: Great selection and staff. They had a pair of sneakers I couldn't find for quite a while.

curtis rasmussen: Workers dont know how to do their job drive 2 hours to get a pair of sweatpants for $700 and they forgot to take security tag off and wont even comp me for my time or inconveniences highly recommend not going to this Burberry store

Zohura Begum: lovely place to shop, very welcoming stuff.

Tom Wu: Phenomenal level of service and never any pressure from the staff. Best luxury shopping experience every time.

Amal Mohamed: LOVE ❤️My friend Sara in Burberry store helped me in choosing this bag , stunning 🤩Please always ask about SARA WILSON 💕

Yoshi Jbzy: Not a lot to pick from! Employees are kind of unfriendly! Got a very cold vibe in the store!

Jonathan Rodriguez: New display installed by accurate graphics.

John Moore: The service was excellent!!! All smiles and inviting, all while providing a safe shopping environment..

Patricia Shaaban Michaud: Cool

Elizabeth Becker: Very pleasant shopping experience. The staff was so delightfully helpful. Unfortunately I couldn’t find the item I was looking for but it is definitely a store I’ll be coming back to.

John Goguen: Shary and Lauren were both so helpful, polite, and intelligent. The jacket I wanted was only available online, so they had me try on multiple jackets to make sure I could figure out the right size. The jacket got shipped extremely quickly and there were no issues picking it up. On top of the great costumer service they all have a wide variety of timeless pieces in both men’s and women’s. If you are looking for designer clothes in or around the Boston area I don’t think there’s a place that will top Burberry Copley.JQ

Aakash Vadalia: Angel was delightful and helped me pick out a great jacket

D: Helpful staff, very courteous! Love the visual and store cleanliness! Great place to go and shop!

Kyara Manago: Kamari & shaila best employees HANDS DOWN 💚

Nat Werth: “H&M ❤️ BO” A fitting misnomer for the global treachery this corporation has unleashed upon our precious orb of life. My shopping companion stated, “the poor textile quality caused dermal abrasions.” I bestow upon this institution five stars.

Ramses Riviere: The cashiers never care at all about moving the line along quicker. Any time of day, they just chat away and take their sweet time. I come here all the time, same every time

aniketh prakash: Cashier forgot to remove the magnetic security tag from the clothes I bought and one of them popped and got dye all over my new sweater

HeySani: The sales associate was so sweet. I understand the hectic day, retail and behaviors and everything but a guy who works there maybe supervisor or manager or whatever shouts at you and makes you nervous like the situation which I didn't even create which the associate asked him to help her but that guy is like DO YOU HAVE THE APP ON YOUR PHONE on top of his lungs. Like....he needs to be fired. This was around 6:10 pm exactly do...find it

Karan Sachan: Not profesisonal associate (Ariana) at the counter wasted my time and tested my nervous during a recent shopping encounter. She left the security tag on my apparel and had to go back to get it fixed. I'd highly encourage them to hire sales associate more carefully.

Collin Hongze Chen: They offer horrible service. They can’t refund with Apple Pay and the guy told me to get a temporary physical card from the Apple Store. But the guy lied because Apple Store doesn’t have such service. I will never buy anything from the H&M.

Kjkjkj jm: Store manager assume costumers as liar

CJW: Absolutely fantastic customer service!

Regan Wilkins: I loved these pants like loved them. I literally wore them a few times and just purchased them a month ago. But this morning when i already had my jeans on and ready to go I bent down to grab something and they ripped right by the pocket. I tried calling customer service but they said it would be difficult to do an exchange because i didn’t have any tags(but i have the receipt). So yeah I won’t be purchasing these or any of these again.

Kit Parker: It's retail on Newbury Street.

John Am: It’s a Sweden brand, which we boycott because their racist double standard government they let extremist burn the holy book

Sindy: Just heads up they don’t do price match so if you’re looking for something in store might have to go somewhere else or order online

Axel Lago: Mucha oferta y buenos precios

Madeline M: H & M has just what you need if you are into the 2000s aesthetic or need practical clothing. Although, the quality is not great. This store is great for new trends but it doesn’t last a long time.

Solanye Camargo: Genial Estilo, ropa muy linda

Prashant Singh: Good place to buy clothes

Ana Romanelli: Only 2 cashiers working in the busiest time of the year. ABSURD

Drew Linds: Stylish items for affordable pricing. Repeat customer.

Jonathon Murphy: Very big HM store.

Mark Mazzaferro: Awesome store with stellar customer service. Thank you, Sonia Ibrahim for all your help and your amazing customer centric focus. I truly enjoyed my visit here. This is a beautiful shop!.

Julian Runge: Beautiful store, mixed service. Avoid a gentleman named Hal.

Dustin Shay: Lovely, as always.

Jingle Huang: Women's section on third floor. Most helpful staff.

Karen Baker: professional, friendly, attentive staff. Elegant beautiful clothes. Welcome to the season!

Ahmed Alhosani: الماركة المفضلة

Rodrigo: I have never had a better experience at a store, the decoration is really nice and the customer service is the best I have ever had I was assisted by Victor who was super helpful and nice and really sold me on what I was buying

Natalie Bell: Not a fan of the resort or summer collection but am a major fan of this store for fall/winter. Can spend hours shopping there. Love the ambiance

Jennifer Sobreiro: Return process wasn't as expected due to a holiday gift with no receipt. They should give you the selling price not a made up discounted price. They discounted the return so much that I should've donated the item.

Janak Joshi: Everything here is $200 or $895. Someone's gotta pay the Newbury St rents! I'm not the one paying it :)

Walter Group Real Estate: The RL store on Newbury has been my favorite for many years. We were recently visiting Boston, MA from Sarasota, FL and worked with Hal in the men's department. We did not have a lot of time, but he helped outfit us for my nephew's Dartmouth football game...(great hunter green options! ) It was raining and cold so we Floridians needed warm gear! Hal provided exceptional customer service, we will shop with him virtually in the future, even if we are not in Boston!

Jordi Segalés: Excellent customer service. Beautiful shop.

d wray: Selection was good Clean store Just rude staff. Seemed over worked and stressed.

Hermann Spicker: Incredible selection. 3 floors of pure Ralph Lauren Glory!

Thitipat Poonsornsiri: Great service as always. Best Ralph Lauren store in Boston hands down. They have everything in stock.

Money Shot: Great service

Scott Rule: If you avoid the $125 bandanas, there are some good deals.

Andrea Soruco: What a pleasure to walk in into a higher end store and find such a professional and kind group of employees.. I walked into a similar store in NYC and the reception was NEVER as warm as the store in Boston, kudos to the city...what a great experience, of course we ended up buying clothes, it is a pleasure to be in a well decorated store, with great employees, an array of great quality options.

Martin Luginbühl: Wonderful experience. The sales team was incredibly helpful and accommodating. Hal Beaudette in particular provided me with detailed advice. They were able to make amendments on a piece in less than an hour. I highly recommend a visit there!

Alex Taylor: Polite workers and a great selection. Called ahead for a winter hat, they only had one left, and they were kind enough to hold it for me. Will shop here again.

KIM HOY: Staff has no idea what they are doing! Came in for a simple return. Had all items and recipes yet they still managed to return the funds on the wrong card! How?! Blamed POS system for it taking over an hour to process transaction, something about "communications". Then once I noticed and spoke with them about the funds being returned to the wrong card now I have to wait for Michael the store manager to call me back to resolve the issue that should of never happened in the first place! Keep it simple if going here, know what you want and hope you don't ever have to return or exchange.

Vlad R: The most unprofessional experience I’ve ever had at the Burberry store. All the two women at the store were very unpleasant! Nicole the general manager should be fired. A person like this should not work at a luxury clothing store especially at BurberryThey refused to accept my shoes for exchange because they had a little dust. I only tried them at home and never took them outside. They are just like they were at the store when I bought them.

Anthony: A pleasant upscale luxury store

David Chapin: Overpriced merchandise every one with a logo or signature plaid. Excellent customer service.

Oladapo Yeku: Great store. Very friendly, courteous and professional service.

Tran Bac: Thích đồ hãng này

Sam Medalie: Greatest

Joe Garcia: Great store, ask for Michael, great service!

Scott Humphrey: The experience of this store is unlike any other luxury store in the boston area. This stems from the design of the store, there are 5 floors. The ground floor has scarves, accessories, and some bags. The 2nd and 3rd are womens, with one being formal and another being casual. The 4th floor is mens formal wear while the 5th is mens casual wear. Breaking it up into multiple floors makes each floor an unique experience. I havent ever seen more than 3 customers/groups of customers per floor, it is not uncommon to have an entire floor to yourself, sometimes even at peak times. There are always plenty of people to help you when you walk in. While you can browse by yourself past the ground floor you'll usually be brought up in the elevator with an associate to help/guide you but also to pull items in another size that aren't out on the floor. All of the staff I've interacted with were very nice and always willing to help. Additionally, some of the associates speak Spanish while some others speak mandarin or cantonese.

Yvonne Payne: awesome staff

Tom Toner: Great upscale newbury street location, fine selection of mens, and women's suits and apparel and of course accessories, Tom is awsome great service, entire staff accommodating

Steven Almanzan: Very polite and helpful staff. Big multi-floor store with a huge selection of their amazing products.

Anna M. B.: Netter Service

Robert Teixeira: Great store

Avinash Hodlur: I just bought a trench coat from them. However wasn’t really sure about the size as a size smaller wasn’t available in the store (mostly 34 US isn’t available in any design in the store) and the size I bought was a tad bit boxy near the torso and waist. So went in for suggestion and styling advice and to see if I could tailor it to fit my needs. A sales associate took me in, named Jeremy, offered advice and he was fantastic. I commend him for the expertise in the area. I also appreciate that his goal was to ensure that I was satisfied with the product. Not many people do this. He was excellent at offering styling advice and I appreciate this a lot. However, he was getting irritated very easily by my questions. He was helping, but making it look like he was dealing and tolerating a bad customer. At some point he even said ‘may be trench coat is not your style’ 🤷🏻‍♂️. Not sure what he meant by that and why was he getting so irritated by me very easily. All I was trying to do was to see if I have options where it fits perfectly in the shoulders and tapered down through the torso and waist so I could swap the current one with something that fits my taste. Apart from that, when I was trying to tell him that the wool cashmere coat fit me well and trying to ask him if I could swap this with that, he misunderstood what I was trying to ask ( by cutting me off in the middle assuming he knew 100% what i was going to ask), and kept on repeatedly telling me that the wool cashmere fit me because of the fabric, like 5 times also showing a bit of peevish behavior while doing so :) of course I understand it’s due to fabric! I would have appreciated if I was given a chance to expound on the question if he wasn’t clear. All I was trying to ask him was if i could swap the current one with wool cashmere one. Not sure he had any issues with me in specific! Shouldn’t have, as I was seeing him help me for the first time. Someone else came in and he was nice to them and he even offered him water too! Lol. Anyway, may be it was a long day for him and a bit tiresome. I mean I didn’t say he wasn’t being helpful, he did help and throw in right styling advice, which I appreciate to the core, and he also called in the tailor and she advised me the same and hence validated Jeremy’s advice, but I just felt he was getting irritated easily when I was asking questions and was forcing himself to be nice to me. Something that I don’t expect from a brand like Burberry at least.

Andrew Flaxman: I have to update my review based on the experience we had post after my original visit. After purchasing a scarf and coat the coat required alterations estimated at two weeks.1. I never received a call notifying me the alterations where completed, after waiting three weeks I had to call in several times for an update2. I never received a card or follow up email thanking me for my business3. I informed Jeremy of this and he had taken the wrong phone number and address. That the thank you cards and phone call notification when to the wrong person.I do not think we provided the incorrect number / address and Jeremy was all excuses when responding. I thought that he would eventually correct this by sending another card or something to let my wife know her business is appreciated and make her feel special. This is why you shop at a luxury department store like Burberry, but it has been over a month since and no follow up.Original review:Top quality service as one expects from a prestigious brand such as Burberry. Give yourself the best experience and ask for Jeremy.

Alan: Fixed a button on my coat, great service. Highly recommend this store, extremely friendly staff.

Michael Katz: Burberry clothing is stylish, upscale and classic. If you're a fan of the brand, you're in luck. While many cities have small outposts, this Burberry is quite large and even offers two floors of clothing for men. Men enjoy the 4th and 5th floors of this old Brownstone building where there's a floor for suiting and tailoring and another for jeans, shirts, shoes and more. And of course you'll find many of their classic and well known trench coats. The staff is friendly and of course helpful in finding sizes or calling for the tailor where all tailoring is complimentary.

Jill Stewart: Good products that will last! The customer service is outstanding and they go overboard to make sure you are satisfied.

Kanwaljit Singh Mangat: A very very respectable British brand founded in 1856 .It sell luxury aperral and accessories . It is famous for it's Cashmere Scarfs ,trench coats iconic checks . There Customer service is great .The sale staff will generally walk you through the store so that you can pick and choose what do you want .They have 5 floors of clothing,bags and more.

Michael: It's ight🤑

Alan Cardenas: slightly messy and disorganized but it’s understandable for such a huge store

Michele Millar: This store is a disgrace to the Macy's brand. Little to no help. Suit department was a mess. Clothes on the floor, men allowed in the womens dressing room. Aweful experience. Shoe dept had one employee manning the register only. I walked out after 1 sale took 20 min.

Bob Osgood: Nothing appealed to me. Also for the price not a good value

Michael Sarat: Muy bien

Mary Hill: Good nice good

Viviane Souza: ❤️

Cary Eyges: Love Macy's!! Leaving Sunday night, two woman, closing 20 minutes before store closes, we asked if they were open? Woman pointed to far end of store, no eye contact, worst ever!!! Gentleman at far register was the best ever, helpful polite, just a great customer service person!! I buy a lot of merchandise at Macy's, but will stay out of Saugus store, both should be taught to treat customers better!!

Luke Joy: Trashed out on flooring and not in places where it’s supposed. Some shelves are hazardous especially people using flip flops or kids. Would never come back here.

R Q: Great selection of men’s clothes .

Mariann Carroll: it tickled my mom.......she saved $30 on her unmentionables

Lupita Ruiz: Exelente

Imad Ayoubi: They should mix the old approach with the new for big events sales

Tatiana K: Manager of the cosmetic/perfume department, JoAnn, provided me with the best service I've ever had. She listened to me carefully with attention to tiny details of issue I had and immediately resolved it. She was patient, helpful and very friendly.At my mature age and high demand to quality of services it's not easy to make me smile. But she did! As a heavy world wide traveler I would like to say that with her high professionalism and excellent communication skills JoAnn could be a valuable employee in the best stores of the USA and Western Europe in Paris, London, Vienna. Macy's management is lucky having her.

Zahrae Zahri: Macy’s is my best place to shop for family and friends

Jeffrey Marquez: Typical Macy's.

antonio trujillo: Servicio al cliente muy profesional.

Walter Guiles (Cejas): Very nice place, there are excellent things, everything you are looking for for a gift or for the person you love

Evangelista Jorge Reyes: Espectacular

Master Rivas Sr: 2 floors of shopping fun Macy's is expensive