Best T-Mobile Stores Boston Near Me

عبدالله الهاجري: افضل شركه في المنطقه عن تجربه

Iqbal Mahmood: Staff was very helpful and kind.

Asjadoll Howell: Manger charged my card for a merchandise and told me I had to wait two days until it clears . She was very nasty and rude and when I asked why gave me an attitude while explaining the answer . Do not recommend this store

Luis Cardenas: Como todas las tiendas de tecnología celular y de comunicaciones , con una gana de servicios y planes, uno siempre gasta más de lo que ofrecen y dicen, nunca está toda la verdad a primera vista...pero es una gran compañía que ofrece sus servicios en locales como este , agradables, cómodos , con una experiencia para ofrecer a sus clientes que es su mayor carta de garantía.

Camelia Leone: Extremely rude service. My phone stopped working because the new SIM card is not compatible with the phone. I asked for an offer I had agreed to to be applied and they refused. The manager lady hung up on me. Save yourself the trouble and go somewhere else. This is how they treat a customer thru had for 22 years.

Roula Kappas: Very professional. Go out of their way to help

Mark Zolotas: Rudest staff experiences I've ever had. T-mobile prices are good but if you want a reliable mobile service with extra perks like a functional mobile app, easily accessible and helpful customer support, then reconsider other options. As for this store in particular, the staff were especially rude, to the point where I decided on the spot it wasn't worth the cheap prices anymore.

Nico Angenent-Mari: Fine if you need the simplest of tasks done. Otherwise, a very poorly run store - it's a shame they are one of the most convenient locations.Ive had two experiences trying to replace a damaged phone through warranty with them, and both times required 3-5 visits because the staff would not be able to help me ("come back when so and so is in") or because they incorrectly filed my case in their system and needed to start it all over. Both times!I get the sense the staff are overworked and undertrained, they seem to do everything they can to do the least to help you they can possibly get away with, pushing tasks off to others or telling you to come back later.I finally got a replacement phone today, after 3-4 weeks and way too many visits - and it didn't have a SIM card in it! I'm not a person who usually posts reviews, but this really did it for me. How do you send someone off with a new phone and forget to give them a SIM card? The level of disorganization is amazing.

Daniel Pérez Lacera: Great service. Willing to go over all details and truly take the time to help the customer. Kudos to Yvelynn the T-Mobile rep that assisted me.

William Harris: Possibly the worst customer experience I have ever dealt with. Everything they did was wrong. They started a trade in then supposedly their computers crashed right as the process was finalized. They then told us to come back the next day, when we came back the next day, when we got there they said they gave the phone away which was the last one they had. They then sent us to a different store, when we go to that store, they said they couldn’t do the trade in with the old phone. We then had to go back to the Boylston St store. When we arrived to the store again, they claimed that the promo they originally offered was wrong. They seriously need to train their employees better, we got a credit off of the account but that doesn’t help too much when you spent 3 separate days dealing with this. Never again will I go to this store.I will say once being there for the 3rd time I finally dealt with 2 people Javier and May that were finally able to get things squared away. It was still a rough experience but I will say they were both professional and helpful.

Ronda Dorson: Just with a friend at this T-Mobile other than that I do like my T-Mobile I go to T-Mobile to pay my bill

Gloria Smothers: Looking for new phone

Ashaina Bonafacia: They did everything they could to save the phone. Unfortunately no solution

Ponderosa Labs LLC: Y'all helped out my elderly parents with some flip phones, they had nothing but great things to say about Brian. Thank you so much, you have some new friends, and customers, now!

Ana Lendor: Awesome people !!! Thanks Kiara !!!❤️👍🏼🙏🏽

john dunn: Location is a bit of a hassle but was taken care of promptly and my phone was repaired in less than an hour.

grenz28: Happy I went here ,guy name Cj was wonderful, I would go back to him , -margarita

Joyce Sweeney: DO NO go to this T-Mobile store. The employees here are beyond incompetent. Go see Glen on Washington Street instead.

leslie minasian: had a great experience and learned something new -- this is a CORPORATE TMobile Location. The staff is informative and nice! I had a great experience with a warranty exchange Toba was my sales associate and very informative. I will remind you all when working with "non corporate" stores you may not have the same experience. Between my online expert Meghan in Maine and Toba at 422 Boylston, Boston - you can't go wrong! THANK YOU -- 2022 is looking up already! Let's hope this Google 4a5G can hold it's own.

Chris Obrien: Horrible experience. Went there yesterday to fix my phone that had a black screen was told by customer service they could open the back and connect wire. They did not do anything except try to hard reset which I already tried. I was going to get a replacement phone with my warranty which was under a year and was told it expired which wasn't true. I bought the phone in January 2021 and its November 2021 which leaves 2 months left on my phone. Left the store very angry it was a waste of a trip. Thank God I called T mobile back as again customer service helped told me it was still under warranty and is sending a new phone to the store near my house. I was going to buy a new phone online thank God I didn't. Will never go back to this store again no wonder I order everything online.

Madeleine Tang: Albert was really nice and helpful, the service impeccable! For any international travelers and tourists who are looking for a short term package I can recommend the prepaid SIM options for unlimited data. The connection is stable, speed (5G) is fast.

Courtney VanHuffel: Angela from the Lincoln St location in downtown Boston was excellent! Really knew her stuff and was such a great help with walking us through switching our SIM cards

Alan: Jacky is especially professional and patient. Spent nearly a month with us slicing the problem.

Kristina Haney: Jackie did a great job , and helped pay off my bill

Saket Rajput: Horrible experience today!Visited this place today to know about upgrading mobile handsets of my corporate account. While I was talking to the executive my wife who was looking at mobile accessories saw the restroom sign and went to use it.... so this executive stopped talking to me midway and ran behind my wife and started knocking on the door saying it’s employee only and outsiders are not allowed to use it.Apparently there was a sign which read employee only but not on the ladies section.I get it they do not want anyone other than employees to use the restrooms, but if a customer uses the service- would you make them come out of the toilets that too to a woman? Is this how you treat your customers ? Why not lock the doors and keep the keys with you if you don’t want customers to use the restrooms!We apologized to the employee and we didn’t say much, but it’s extremely difficult to process and forget the way we were treated.Won’t be visiting this disrespectful place ever again.

Mercedes Santos: Excelente servicio al cliente, se usa mascarilla para estar en el lugar y tienen todo sobre la higiene para evitar el contagio del Covid 19

Qi Cao: Very strong team. Jacky was particularly knowledgeable and helpful.

Ay chung: I visited this T-Mobile store today and the staff were really helpful!

Eric Wu: 服务很好

Bernard Brown: Excellent Service!!!!!!!

Gergana Tsaneva: Excellent service! I had to buy 2 prepaid SIM cards. Everyone was very welcoming, they met all my questions.Thank you for your help!

Ignacio Martos: Great service!

Dimitrios Chlorokostas: Terrible customer service! I enter the shop at 66 Lincoln St. and all 3 employees are with the heads down scrolling on their instagram. One of them turns to greet me and after I explain shortly that I would like to activate my Tourist Plan, she replies "We 're a corporate store here, we don't do these things". After being shocked by her response I try to tell her what she can do to help me. She said "I can give you a chair and you can call customer service". After sitting there and having spoken to 5 employees at customer care for 45 minutes (literally!) until I solve the problem, the only thing that these 3 employees at the store did was accept a payment from a guy. Nothing else. And for this they are getting paid. Shout out to the Management of T-mobile out there!

R Lee (MochiFM): Abysmal customer service was what stuck in my mind after my last visit. I accompanied my mom to try and help her pay a T-mobile bill after cutting ties with T-mobile. The young and visibly un-enthused employee there asked for my mother's phone number, tapped it onto her tablet, and the account didn't come up. The employee then proceeded to give up entirely and say there's nothing else she can do to help us.I know she can look up my mother's account through other methods. T-mobile account number, social security, and etc. But nope, she didn't bother with those options. Instead she just pushed the both of us out of the store. That is not customer service, not by a long shot.

Srinivasan Ravishankar: Great store. Both the sales associates there were very sweet. Sausha was amazing. Very helpful. Explained all plans and made the whole process very smooth.

Chunguo2 Shi: very good

Judy Y: Quentin answered all my questions! I switched to T Mobile about 1 year ago and loved it. The 140 countries coverage is fantastic if you travel often.

Michael D: Best service for Tourist SIM in USA, but a way to go to beat European pricing

Hakim John: Hot as hell a.c. was broken

Swami Charan: Easy access to store and detailed information will receive by employees. Better to go through TMobile website for offers, terms and conditions to avoid huge lines and waiting times.

MizzZapper: Very friend and fast service. Recommend Mia and Trey

Dennis Barros: Had a great experience here. My iPhone 11 Pro suddenly stopped working and no troubleshooting fixed it. Rushed to T-Mobile during work and they took great care of me. I left within 1.5 hours with a brand new iPhone 14 Pro, a nice case, and screen protector.Sorry for spelling her name wrong, but Crisidalis was awesome. The entire staff seemed really nice, patient, and helpful.I recommend calling ahead if you have a specific phone in mind because they don’t carry a lot of stock in the stores.Thanks Team!

NN Reviews: Pushy and unhelpful customer service if you could call it 'service', more like 'customer sabotage'. I went in to buy the cheapest phone because I just needed a phone since my current phone was malfunctioning. Sales rep, Carmelot, wouldn't let me buy it. Kept advising me against it and even asking another rep to pipe in. Eventually, I felt pressured to buy a more expensive phone, but then Carmelot mentioned that I had insurance, which was unbeknownst to me. I asked him to double check, which he did not and assured me that I had it. So, I used their store phone to call to make a claim because that made more sense than buying a phone if I can just get my phone replaced. After talking to the phone rep, turns out I don't have insurance, so Carmelot was wrong both times for telling me I had it and then refusing to doublecheck when I asked. He wasted everybody's time. However, the phone rep informed me that I could actually enroll in insurance and make a claim right after, so that's what I did, but the whole time, Carmelot kept trying to talk to me saying how he can enroll me instead. He was so pushy and annoying and not even helpful because he eventually enrolled me WITHOUT my consent while I was talking to the phone rep, and when I had the phone rep doublecheck, she said that he enrolled me in the wrong tier. Thankfully, the phone rep was able to fix his error and even apologized on his behalf that I was receiving such terrible customer service in the store. Carmelot is beyond incompetent. It felt more like he was trying to sabotage everyone, including himself. Not only was he inefficient AF, he was also severely rude and lazy and I'm pretty sure him changing my phone plan all of a sudden without my consent is illegal if not against company policy. I don't understand why TMobile customer service at the stores suck everywhere. I'm seriously thinking of switching to Mint Mobile, so I don't ever have to step foot in a TMobile store and talk to any of these god damn people ever again.

Noblejeet Singh Sra: RUDE GUY AT COUNTER THREE

Oli SG: worst experience i went to the store to buy an iphone. The 2 sellers did not want to attend to me. There was a boy and a girl, the 2 of them turned their cell phones. I'm Latino It was the worst tmobile experience.

Hardik Upadhyay: The manager and staff is very supportive!!

Govinda Raut: I like the customer service provided by the staff.

Shilphi Chaudhary: Horrible experience. I went there to activate T mobile sim and they were so rude and they were not willing to respond. Both the man and the woman store representative started mocking infront of the customer. Whatever question I was asking they were handing pamplets and asking to read. The height of the matter was when I asked him what does this mean in the pamplet and then he said "let's read together" and started reiterating. Avoid going to this store...I went there on 17 th June 2022 at 1:30 PM.Suggestions- I personally believe they really really need customer service training.I am sure there manager must be having hard time with these kind of employees.

H H: The worst customer service ever. I met Mike a man of Asian decent. Clearly a racist and rude individual. I called the store in advance to find out if I can buy a phone without a contract. They said yes I can. I also asked if I dont like the phone and want to return it what is the option. They said within 14 days and a $35 dollar restocking fee. When I asked the same questions in store, Mike said no restocking fee is nothing less than $75. Then he said $50. Then he said no I will not sell you a phone. You only want to return it. I was like are you serious? I cant even ask about my options. He said no get a contract or leave. You have to be a TMobile customer. I said I am. He replied no I will not sell you a phone. I said you've changed your statements so many times. Mike then replied no I won't sell you any phone, leave. Mike is a horrible sales person and is a screaming racist.

Ali UAE: 👍👍👍👍

Jasmine: Needed a new SIM card because the iPhone I had delivered to me didn’t include one. Luckily, the staff at this T-Mobile location was extremely friendly and patient. A lot of times it’s a hit or miss with T-Mobile staff members, but I was definitely in luck this time because the person that helped me quickly jumped into action without hesitation nor push back and fixed the issue. After he helped me with my SIM card issue, I had to figure out how to set my new phone up which took 2 and a half hours. They allowed me to use their chargers while I figured everything out, checked in on me, and never made me feel rushed. Very laidback and easy going team! I’d give them a try if I were you. I really wish I had’ve gotten their names, but the guy with the perfectly curly Afro (and the one with the long hair) was especially helpful!

Anuj Potdar: I went to Tmobile Store and met the most racist and rude people ever. The Manager's name is Mike and the store is T-Mobile at Boylston Street. You just lost a customer and many more.The morning shift is pathetic, I have been here once during the evening shift and they were comparatively better. My suggestion is stay away from this store and even if you go here and experience such bad service make sure to raise a complaint and if that does not work then call 911.A zero star rating by me (this is my first zero star review).

Nelson Su: Went to open a new line and trade in my phone. Took a couple of hours and when I left I figured out neither my trade-in was applied/registered on my account and my work discount wasn’t applied.

Sophia Liu: Came in in a rush, after a pretty bad morning where I dropped my phone and needed a new SIM card because my old SIM card did not fit into a new phone. Was kindly helped by Mike, who quickly and efficiently got me a new SIM card and navigated being locked out of my account, even though he was heading out, because the store was quite busy. Thanks Mike & team for helping me out!

Fuqing Wang: Extremely rude staff. I went there to add my friend to an existing line of our family plan, and the staff(the mexican looking guy without the tatoo) told us there is no way he can add someone to our family plan unless we pay $30 to open a new line(while there already is an unused line). I was trying to ask for more details, but he instantly had an attitude on me and became uninterested in answering any of my questions. What a crook!I literally do not understand how that dude got hired into the service industry. Avoid this store if possible! Just take a walk and there is another store right at Copley!

Divyangana Pandey: I had the worst customer service experience ever. I walked in asking for information about switching my existing plan. The staff was extremely rude and did not care to answer my question with any sincerity. It felt like I intruded someone's place.

Can Güven: Today i stopped by this store and I've seen the most uninterested two guys who shouldn't work in service industry. Asian looking guy with glasses had an attitude and told me not to come closer to him(I was respecting social distance -6ft- rule and I had a mask on my face). Those guys don't use mask in store

Sanjay Golchha: Had to wait 45 mins to get a SIM!!

Kathleen Leahy: Jerard was awesome! Helped me find the correct screen protector for my phone and put it on for me! He was super helpful and extremely professional. Staff in this store are super nice!

ifechukwu uche: T-Mobile has a great affordable plan as well as good customer service.

L Z: I didn’t get her name but I’ll try to describe her: Black women, wearing a bun and lashes extension I believe.. I didn’t like her attitude and it took this women almost 40min to install a simple pre SIM card.. she was nonchalant and not very polite; I got irritated by her. You guys need to make a better job at hiring people ESPECIALLY when I read previous comments about other people also complaining about your employees being rude to them. It’s unacceptable.

Stacy Juckett Chesnutt: Genesis Chalas saved my Boston Marathon because I was on the phone with 3 agents for hours. But finally at the expo she patiently and expertly helped me. Thank you Genesis.

Amber Bost: Just enter only my phone is screen cracker, repair. So nice place and keep busy..

Jose Irizarry: Chino was great help,great service

Muhammed Hussain: I have been using T Mobile as my cell phone company for a long time and I found it a very helpful Mobile phone company.

Enrique Arango Lyons: Slow service, unfriendly staff.

d p: Thank you ,Jessica, for your help today!It was a great customer service, pleasant assistance @ 350 Washington Street, Boston, MA

nelson villanueva: Porque tiene que pedir aydie si solo boy pagar trabajando más molos

Jeff McFall: Amazing customer service..above expectations and beyond. #s22ultra

Boston Tech Team: Tonnie provided top notch quality customer service.

Tameka Frink: Got what we needed but make sure they check to see if they have the product your looking for first. Sometimes that don't have certain phones for deals they are trying to provide

manolo Q. L: 👌🏽👌🏽👌🏽

Dawn Andrews: The worst store I've even been to.. The sales staff and manager ignored me and went to other customers.. Very unfriendly and not helpful.. Will definitely go to another location

Rohini Bhinsen: Trash customer service at this location wish it was just Sprint instead of T-Mobile.

Sean Kelly: Tonnie is the man. Helped me jump through corporate gates of hell to transfer my line from a business plan.

Rama Kaalia: Worst service ever! Unfriendly staff! Just wanted to know about the cheapest plan they have and staff told me to be in a queue just to ask that. Waited 20 minutes with no response at all.

Ubai Pardawala: Unfriendly staff. The staff was rude and did not help at all.

Afaf Lamzaiti: j’ai passé une expérience horrible avec un agent ( avec rasta) , il m’a parlé d’une façon irrespectueuse

Thomas DeRosa: Went to the T Mobile at 350 Washington St Boston,and was given all the wrong information.Gave us two separate lines instead of family plan,no free phone with new plan,and let us leave with a phone that would not work on the T Mobile network.

Cherrelle Roberts: I have a closed account with t mobile and I came in the store asking for a print out of all I paid towards my account when the manager frank s tells me I have to call customer care to have them mail it to me. They would take a payment in person I'm sure but refuse to personally give me my account information.

Melida Polanco: Excelente atencion al cliente, amable y cortes

Julisa Turner: I got my phone from here

Kerrin King: This was the best t-mobile I ever went to. They were so helpful and so nice!

nasty.: HIGHLY RECOMMENDED STORE! The new manager is very helpful and attentive to customers.

Wendy De la rosa: Hablan español! Me ayudaron mucho con mis preguntas y ahora tengo teléfono nuevo, reloj nuevo y hasta internet para la casa. cambiándome de otra compañía ahora pago casi 200 menos al mes! La recomiendo.

Amelia Michelle: Much more welcoming than past times I’ve been there! Great deals , great environment and great workers. Their manager is super involved and cares about the customers. He’s really nice!

Pamela Martinez: Great experience! They have a whole new staff that surely knows what they’re doing! They helped me transfer from Verizon and now I’m saving 250$ monthly! Definitely going back. 10/10 HIGHLY RECOMMENDED.

S Saracco: Friendly, helpful staff

javier ortiz: Nice store

Diana Fischer-Reddick: Brenda was very helpful!!!

Le Hoang Lam Bơ: Similar to the most recent customer, I was stolen ~50$ by the selling me non-workable sim card on my phone. To be fair, the call and msg services work, but what I need is the internet data as I am a traveller. Before making a purchase, I explained to them that another installed T-mobile simcard on my phone didnot work on the internet data and asked them advice. The technician guarateed that their simcard will work 100%. Then I agreed to buy it and kindly asked them to install it in the store if any technical issue might happen. It didnot work, but then they said nothing about this.What they said to me is only Sorry and they cannot refund. I was kind of upset because they didnot provide me any solution but tried to kick me out of the store. I had to contact the care service more than 5 times in that day (611) and had to explain the entire story in every call (this is because the call was interupted and I could not know the reason why). Finally the care service agreed to refund ¬50$ if I would present myself in the shop. The staff on the call said, she already made a note on the system and I just need to pop by and collect my refund.On the day I came to the shop where I purchased the simcard, the lady said: I cannot refund and requested me to talk with the care service again. At that time, I mostly lost my patience with the system as they completely ignored all the communications they made with me. I had to calm down and rang the care service, again I had to report them entirely the story and was quite upset as the noise from the lady and her staff. I didnot receive any support or even attitude of sympathy about my situation.After having 3 calls ( 1hour on the phone), they said they will forward me to another service who can address my case. Ok, thank you. Then, I was completely agressive and couldnot carry on the conversation anymore when the lady again asked me the entire story (starting with my phone number, when do you buy this, what is your order number, what is your prob, did you try ABC, did you talk to...), after chatting with the care service for about 10 minutes, I gave up my right to claim back 50$. I decided to put my review here on google, just to let the other traveller be aware about my situation here.My review:About T-mobile: They didnot have an inter-communication system among shops. The care service is not reliable.About the shop on this address: They didnot have a professional attitude to support customers.

Timothy Murphy: Was ripped off by the selling me the hot spot box tried to bring it back with in 14 days but the lady told me it's going get better and it didn't so I'm out over 100$

william perez: No chairs to sit down and small place,gotta ask for it if they have any,feel sorry for people with disabilities, not good!!

Dianet Soto: They last more than an hour with one person, it lasts now, it prevented and I had to leave because I was getting a trade for the work, they have a bad service

Felice Flores: The website says they are open at 11am on Sunday when I got there the sign says 12 o 'clock

vannytr: Man this store saved my life! My husband and I tried to consolidate our phone accounts after we got married and moved a couple parents accounts to prepaid service. We were in the store for literally 3 hours not because of what we need to do in the store. It was how long we were on hold for T Mobile prepaid. We got through after an hour plus wait, got one of the two lines switched and was told they they can only handle one issue per call!!!!! Are you serious T Mobile!?!?! The hold time, the two girls AND the manager Kevin was helping us on the phone. No bad attitude ( I won’t even blame them if they get ignored but they did not). Remind you they were not doing it to make a big sales, they did it to server their customers! Credo to the store and to everyone work there. I am coming back for a iPhone 10. I really don’t know how they get paid but they deserve all the business. If you are reading this and need something from T mobile, go to this store and buy it from these servering and hard working people!

Leonel Mayorga: Great people that work there very helpful!

Ana O: Great service!!!!!! 👍🏻

Ryan Johnson: Khara and Hannah were so helpful and patient while we transferred 2 lines from another carrier. We had an issue with our old carrier but they worked us right through it and we had our service transferred successfully! They were both super nice and very professionally!

Joey Gomes: This store is horrible and tmobile customer service is horrible too. I was transferring over from another carrier so i decided to stop by and do it. A few weeks later I called to see why I hadn't received my phones yet and was told the woman at the store didn't know what she was doing. My order was for two lines and she had suspended one line and never attached the trade in so they had to redo the order. They lied to me and said i would get the same promotions because it wasn't my fault but a phone that was supposed to be free i ended up paying some for it. Beware tmobile and their customer service and the woman with the long nails. I wish I had stayed with Verizon.

Danny Gessner: Very smooth experience to walk in as a new customer. I came in on a Saturday morning and there were 3 folks working and no one else waiting to be helped. Jadelis A was very helpful and informative, she gave me the best overview of the plans without trying to upsell me. Very high contrast with my attempt to get a new phone at V*rizon the previous week where the staff was so busy they had no interest in helping me shop for a new phone. Very happy to be part of T-Mobile now.

angel sencion: Been a customer for a long time! And the customer service is awesome!!! Friendly people.

Jose Reina: Para comprar teléfonos ☎️

Yenifer Rave: very bad service the employees act as if they were at home they only talk among themselves and the customer does not give enough attention, they are asked questions and it seems that they do not know anything about the store

Andres Avalos: Bueno

Lía R. cannon: Pésimo servicio . Un 0 les doy.

David Jimenez: The worst customer service experience I've ever had to say the least, a bunch of ... that think they know everything. Go somewhere else for real.

Hassan Lafdaili: Very slow service , employees chatting.Take your bed with u ,expect a long wait ... Jennifer was asking me to go somewhere else when I asked for help she was so rude .

Keith: The experience was great today. Just wish the phone support hadn't made the trip necessary. Really friendly service and super patient people today

borhan yunus: Very poor customer service.

david sicotte: Wwqq

Richard Wilson: Lazy people who don't want to do their job.

Yeka Lopez: Realmente muy mala experiencia los muchachos. que trabajan aquí no tienen nada de profesionalidad para atender son muy pésimos tiene q tene un mejor servicio al cliente yo entiendo que a veces andamos en nuestros días pero los problemas hay que dejarlos en casa y dar lo mejor en nuestros trabajos .

Natividad Martinez: Su servicio es lo más pobre que yo haya visto .he estado ahí por tres veces y nunca me han resuelto mis problemas y no iré más. Después de esperar por horas sin que te resuelvan da gana de llorar ...

Efrain Palencia: Son pesimos a tienden como animales a los clientes yo fui a pagar mi factura de teléfono la mujer me a tendio de mala gana ni gracias le dan a uno como que a robar fuera uno con esa a tensión que dan ni ganas de regresar dan

Arley Sanchez: Messed up a simple phone upgrade.

Patricia Ospina: Es una compañía de responsabilidad y mucho amabilidad no se preocupen en llegar no importa la pregunta ni el problema que tengan su cellphone ellos lo atienden igual hay posibilidad de dejar su cellphone y les dan un dinero para que se hagan al 5G

g d: Excellent excellent!!! My mother and I are very impressed by the salespeople at this location. My mother went in to purchase a phone on Friday and was helped by Pedro and we went in Saturday to exchange for an upgrade. We are not sure of the name of the employee who helped us on Saturday he just said he usually worked in Chelsea but he was very very helpful even though we came in late. Very good up sellers we have to admit . We left with extra stuff. 😂 Great job guys!

Delmy Umanzor: Wanted to give a shout out to Pedro and Jackie for being such an amazing managers. Theyre amazing with their staff and are able to greet all their customers as they walk in. Very satisfied with the East Boston team and their level of care and attention.

LR English: Horrible "restock" policy! This store gives a "free watch" and then charges you to return it. This policy was not pointed out or explained in the sales process. This policy is financially oppressive, mean spirited and not funny or cute. I urge the owner to change this dysfunctional policy and I urge the community to stop doing business with companies that rip us off.

Byron Mcfadden: Sale person was helpful

MD ASIF: stuff behavior ..talking style is not good

Mitchelle Jones: Excellent service and no long wait time on my visits. . .

KaLe E: Aly helped me with a question, and then gave me this portable selfie light. Sweet!

Anthony Davis: Quick service

Maria R: I have T-Mobile there excellent I love T-Mobile but I just dropped off a friend to pay a bill

geralyn skinner: I felt that the store work missed represented the company by miss information on a product that he sold me two lines when I did not ask for it, by selling me a phone and stating that the watch phone was free, when it wasn't. Stink UGH, BEEN WITH THEM FOR ALMOST 2 DECADES so SAD I WOULD HAVE BEVER THOUGHT, ALL FOR WHAT A PROMOTION, DECIEVE YOU CUSTOMER

Osaiyekemwen Ogbebor: Consumer service is good 👍 👌 👏

Bossman Forsetville: Very Professional and I was helped tremendously...Thank You....

Jose Aponte: It's okay

patricia wilkinson: Normally I receive service within 5 minutes but today I had to wait for more than 20 mins to pay my bill. Otherwise, they are very helpful.

J Harrison: Definitely go in there for the music and the staff was a hell of a lot of fun

Phelisha Gabriel: Best store in world

Leah Barrows: Great customer service!Efficient and helpful.

Marcus A: T-Mobile getting a 1 star! Will never come here again or recommend! T-mobile customer operator service set up an appointment for me at 10:45am for service I needed with my account schedule for 11am, before going to work 2pm. I come down to store seen in pictures 11am and the store is CLOSED?! on a Monday beginning of the week?! Do you only have one person running this huge store?! So my day is screwed! Trying to take care of things early since I work later today! This is pathetic and no excuse for a Company!!!!!!!!!!!

TRIO 3: Worse T-Mobile in the city of Boston, called corporate they said there’s a long list of complaints with this store. Employees are thieves/liars trying to make commission in anyway they can, they’ll add add-ons to your bills without informing you, manager is definitely in on it hiding in the back when customers come back to dispute it.

Quee Fueee: Awesome

Nilaja Kamau: the t-mobile expert was on point. no rush, no fuss and no mess. i was pleased and that doesn't happen often.

Eric Monte: Great Service...Nice & Quick

Richard Best: Quick and accurate service

Boston Irish2009: Sonia is the best !! Everyone is happy in this store and I watched customers go speedily in and out the door. My problem was I lost my SIM card and Sonia knew what to do and 10 minutes later I was back to normal. It was giving Tuesday and she also gave me a heart cup !!!! The place is great and shout to to Luis .... he keeps my dog calm

Suani Matos: Excelente atención y hablan de español te ayudarán en todo lo que necesites

Stephen Williamson: The staff here are very helpful and the store is spotless

Felix Mendez: Excelente servicio 👍

Jon Langbert: Went in and stood there for 10 minutes without even being acknowledged. Employees would walk by and not even make eye contact. No indication as to how long things would take but it was clear they were moving at a glacial pace. It was faster to go to a different store than to wait there, being ignored.

Erika Leon: Poor customer service. They dont try to help or even welcoming you when coming in

Derrick Downey: How can I write a review.. they’re never open. I went another time (about a month ago) and was informed the closed early due to covid and then the associate corrected herself and said it was because the systems were down. Now it appears that they are closed for the next 5 days… covid????

Sriram Ravindran: No proper response at all

lawrence lavigne: Pretty sure the customer service rep pockets $10 of my cash payment. Of course I didn't notice it till 2 months later when my bill said I still owed a buck and change when I should've been overpaid by eight bucks.

Abel Burgos: I went to this location yesterday at 640pm and was assisted by Jackie she help me with transferring media and contacts to another phone I would be using and canceling my old phone. This she did correctly. She stated I am all set. Thinking I was allset I left went home and I was not allset I was not able to make calls on new phone. I was highly upset because she did not active my old phone. I went back knowing store was close but Jackie was there and told me to call 611. How can you get this wrong Jackie thank you for nothing. If you come to visit this location make sure not to be help by jackie

m p: This store really deserves zero stars….. Do not go to this store if you need to upgrade your phone and want to keep your existing phone number. The associates will lie to you and say “you can only buy a new phone if you open a new line”.My friend and I were confused since we have both been with t-mobile for over 5 years and have never had this problem. We told them that we have had the same number and have been able to upgrade our phones with the same number with no problem. They said “it’s a new thing that t mobile does”.This is not true and you should go to a different store or call customer service. Customer service was able to get my friend a new phone without opening a new line and she was able to keep her existing phone number.All the associates there are rude, unhelpful, and don’t treat their customers right.

Twoopack Fernandez: To bad service ,all the time I try some get like a New divice in this store or they dont have or some issue.not really consumer service in there.probably cause I am black,.never will goin there again

Dee: Recently walked into this location to pay my bill and upgrade my phone. As soon as I walked in all of the employees noticed me and said nothing. The customer service is horrible I didn’t get acknowledged until I turned around to walk out. Very disappointed that this t-mobile does not care about the customer experience. I wish I could rate this place more without using any stars

Mendez Mendez: 👍

Jason Milici: Rude, lazy customer service. No good. Run yourself into a wall face first or just go some place else. The one at Natick mall was much better. Glad we're moving away from this location.

Maky M: I pay off my mobiles , but they still locked it , they keep telling me to wait email, it’s been more than 6 months now, my phone is locked ,when I go to the stores they keep telling me I should email them , I email and email nothing

Yesleini Castillo: Nelfi Morales was very helpful. He made my experience easygoing and quick! He accommodated anything I needed reassurances about when it came to the devices I had purchased. Couldn’t have asked for a better service experience.

Malcolm Mayfield: After going to and calling several locations this one said they had the pixel pro 7. I waited a decent while on the phone and then Angelina came back and said they had it and told her I was coming. When I arrived, the phone was no longer in stock. "Someone must have sold it". The Cambridge side mall location didn't have the phone. The Brookline location just didn't know what I was talking about or how to order it. And now this location, presumably, misled me. I've never experienced this before. I have always had a phone held for me when I called ahead, especially since I'm a 0 down magenta max... Pretty disappointing. The fourth store didn't answer. I called a Verizon, just to see... In stock in all colors... Fascinating.

So Lo: The gentleman that assisted me did so by greeting me immediately upon entry, allowed me to tell him of my issues which he then got to it by locating my replacement phone that was shipped to the store; then politely yet confidently told me approx. how long to transfer info, settings etc and so we began the journey of an overall good experience! As I'd arrived not too long after the stores opening there weren't any other in store customers at the time. Therefore I'm guessing that's why the other 2 store associates were comfortable sitting enjoying coffee together one of them the store manager. As the morning went on a family of customers came in- funny thing the young man helping me in the kindest way possible excuses himself (downloads still happening in my phone) and tells me, to go assist the newcomers. Don't even ask- the answer is yes the other 2 employees are in the store not much interested. A 3rd family comes in, so what I gather is customers like this young man, relate to him because he is efficient, kind and caring. I gathered that the woman not the store manager could possibly be newer to the store but who knows. What I do know is KUDOS to this young man for being such a stand up person, resilient, kind and efficient. Thank you for making our experience a decent one.

Peter Fahey: Got a new phone 📱

Sabrina Lopez: Do not use this store, the store tried to scam me out of 150 dollars refusing to honor my jump phone coverage pay off on an upgrade. I had done research before and was aware but was told several times I was incorrect. Upon calling customer service and upgrading via websites I could do my upgrade without cost and get my additional discount. Service was rude, and the agent spoke to me as if I was ignorant vastly different than my male appearing partner. Highly do not recommend.

TheMaan2008: I went there yesterday to get a router & it was quick! Also affordable 🙂 And luckily the plan is only monthly, not annually! I also liked the guy who helped me, forgot his name though! It only took 10 minutes!

Harsh Singh: The people working here are supportive and helpful.I got my sim card here.

Aaron Caine: Very nice staff, clean store and good selection.Two stars because I called to verify I could pick up upgrade devices on multiple lines without paying any fees. When I arrived at the store, I was shown an estimate with a $35 fee per line. When I asked about it, I was told it was required. I was not asking for any help with my setup, just picking up phones. This fee is not charged when performing the upgrade online; I wanted to pick the devices up in-store due to time/availability. If the fee is required, that's understandable, but I specifically asked and took the time to come by the store just to be informed the opposite of what I was told when I called. I did confirm that I spoke with and met with the same person. Perhaps there was a misunderstanding, but it was an unfortunate waste of everyone's time that felt like a bait and switch.

Archer Forsyth: Literally everyone I met at this location was super nice and helpful. There were a lot of problems with my phone upgrade (the phones fault not theirs) but I really appreciated their help!

Ronda Dorson: I've been in there twice so far in their business is good they are very polite very welcoming no problems with any of them buddy have had their phones for 2 months no problems I would always want to have T-Mobile I am in ex customer of Xfinity would never go back to Xfinity for phones they have the poor service of customer service T-Mobile has the best service for customer service

S.K. Tan: Nelfi was an amazing help. He was patient in helping our cellular setup of an Apple Watch SE in family setup (how misinformed we were of some of the online documentation and videos!!!) and shows excellent know how and was also always consulting his supervisor when he wasn’t sure - it was done in one pass (we had to reset our watch but I didn’t care). While helping us, he was also attending to other walk-ins at the right moment (say when the watch app setup wizard was in progress intra-steps). Very efficient. And that magenta vest - 👌🙂.

Nick Miles: Thanks Nelfi for helping me set up this iphone 13 today! Appreciate your patience and help.

Peace Ntagengwa: My family and I originally went to T-Mobile in Malden on Tuesday; that was the worst experience we’ve ever had by far. So we decided to go to Brighton. Jasmine came into work on her sick day JUST to help my family switch over. She not only saved us A LOT of money but she had to fix the mess T-Mobile Malden caused the day before. Which had us in the store from 4:40-8:40 like we literally did a whole shift. Never once did the managers complain unlike the one in Malden. They were all so nice and wanted us to get the beat help. Jasmine was more worried about us being there for so long than her and her manager working after closing. From start to finish she was amazing and you can tell she knows what she’s doing. Thank you Jasmine for helping us and coming in on your sick day; thank you to your managers for being so positive and helpful as well.

Tina Schneider: Jasmine was so helpful and patient over the phone.

Barbara Horst: It went perfectly. I couldn't ask for more. I was impressed that the attendant was so attuned to my needs even suggesting solutions that may not have immediately benefitted T-Mobile but may have made the most sense for me such as keeping my present plan in this particular circumstance because of the complication of switching back and forth should the switch not work out as planned.

Quee Fueee: Fui para alla y nesesitaba ayuda en español. Jasmin y Luis me pudieron ayudar. Recomiendo esta tienda. Empleados muy buenos

Wagner Pela: One off the worst store you can probably go .. and if try to contact by the phone good luck they mind hung up and never answer back without you been rude or anything

mike hawkes: went in this morning to get the oneplus 9 pro 5 g and jasmine was so nice and respectful and helpful , very very good

gabriella: I had the unpleasant experience of customer not wearing a mask while I waited in line for ten minutes and decided to leave the store for safety reason due to the pandemic . The two other employees didn’t acknowledge me nor apologized after I alerted them that the customer had no mask on. The manager was in the back while all this occurred. I later contacted the store and told him the employees were unresponsive and unapologetic. The manager did tell me that he went to the back of the store to get the customer a mask and he did apologize. I’m not sure if I will go back to this store though

Sebastian Chomsky: Worst customer service EVER... The guys there are super rude and inefficient. They literally answer to all your questions with monosyllables and have NO IDEA about the offers or the phones. They are also super rude and DON'T WEAR THEIR MASKS PROPERLY. Do yourself a favor and AVOID GOING HERE AT ALL COST!

Sasha Smith: Pay attention to what your customers are actually requesting rather than being so desperate for a sale. We repeated what our needs were in terms of adding a phone to my plan SEVERAL times (this past Sunday) to the sales associate and he kept pushing additional SIM cards on us. Now we've received the phone and it can't even be used because it's an e-sim and we're having to contact customer service and do more work on our end to rectify the situation.The point of doing successful business is not just hitting your numbers. Make sure your customers needs are actually satisfied and provide QUALITY service so that it doesn't backfire and ruin your store's reputation. I'd advised other potential or existing Tmobile customers to go to another location this one is trash.

Seraphina: Very professional and eager to help I had no problem standing on and getting started. The service was knowledgeable offerin iptions, and understanding of tmwht their clients want.

Keion Barmoh: Horrible customer service, were very slow. Didnt really know what they were doing. Took their sweet time. Had 2 wait for hours.

Deborah Grace: Great service

Omar Mondragon: My phone was having issues connecting to T-Mobile services for 2 days after upgrading to a new phone. Massa was a very helpful employee that was very patient and professional handling my issue. After 2 hours at the store we weren't able to resolve the issue immediately but we were able to set something up with the tech support team to help get closer to a solution. An hour after leaving the store my signal was restored and my issue was resolved. Can't recommend Massa enough for her help!

Gloria Smothers: Got new phone was great experience

Camonie Flemming: I go in so I can pay my phone bill at the machine(because I have cash) and my account can't be found. I explain to the guy that I have sprint and he immediately says "no you can do that here" and walks away. Bad customer service.

Kerrin Jackson: But this phone upgrade was the best tool to start yet. I feel so cute with my purple phone.Group chats are more efficient for me lolThank you to Massa and the team .Everyone customer service skills were attentive and good vibes while I waited. Soon as she got to me she checked med in seamlessly with all my pros of my upgrade. She stated line for line to understand what I was paying(I was dreading like 500 dollars that day)As she helped me her trainee was also just as great. If there was a question .. someone knew the answer helped and kept helping their other customers.It was a busy day for them..but an amzing overall experience for me . Keep up the great work!

JOSE FERNANDEZ: Tengo muchos años visitando éste lugar y siempre es quedado muy satisfecho, excelentes atenciones, lo recomiendo.

Angelina Camacho (Angie C): Wait time wasn't unbearable but insufficiently long but check-in process wasn't clear. Needed a phone replacement. Didn't get the full customer service experience.

Jose Cordero: Amazing store with knowledgeable and friendly staff! Although it was busy the wait wasn't long at all. Super fast service.

Mitchelle Jones: Today was the one day that they we're not helpful next time I will call before I make the trip

Luz Solano: Loved it! Excellent customer support, offers, highly recommended!

queen boston: Bad customer service very unprofessional

Listen: Helpful and got answers to my questions.

xXWhiteWolf78Xx: Thank you to Wency, Joessy, Frank, and Francis. You all helped more than anyone could ask for.

anna02150: I visited the store a day prior and the rep was very helpful, polite and really trying to help me but unfortunately what I needed this location didn't have it in stock. I was sent to another location and All I can say about the other place, nicely is OMG. The following day I had returned to South Bay but that was a waste of time could not receive the help I needed. My belief is T-mobile should really, really give technical training to all its employees, it's not just about to make a sale, they should understand the technically of what they selling.

H GLM: Store door closed at 7:20 pm and sign says 8 pm closing time. Bad business!

Jamel Massie: The customer service is great

Eternal: Instead doing an in person cash transaction they made me use a machine that I didn't full understand how to use and accidently hit put remaining amount of cash on my account instead of getting my change back can we just do human to human interactions to avoid this situation thank you.