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    1. UPS Customer Center - Boston

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    · 223 reviews

    647B Summer St, Boston, MA 02210

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    UPS Customer Center: what do users think?
    Yeison Baez: I would get it 0 star If I could. Worse customer service. Don in the front desk is terrible, horrible attitude and worse hours, opens at 2pm. Stay away from this location!
    Nick Morgano: Drivers do not even attempt to contact you for pick up. Just leaves the label and peaces out
    Lauren: Terrible service. They leave a note and that’s it - they don’t try to get anyone available to sign. Customer service was incredibly rude - and you have to call corporate just to get someone on the phone.
    Nakisha Harris: Great service 👏🏾
    Jean Baptiste: Very helpful and friendly staff
    Varsha K: The worst service ever. I had to receive my package days ago but the are still delaying it for all wrong reasons. I speak to an automated call that never has the appropriate response. I would give zero if i could have
    M s: Don’t use ups if you want your package delivered to your home drove by my house 3 times while I was sitting outside then updated status to delivery attempted what a joke
    Monty Grugan: Closed on Saturdays. Need to update your hours so people don’t waste time coming here!
    Jiahao Zhang: Quick and easy to send package locations.
    Allie: The UPS website said that this center offered printing services...went there and they said they do not.
    Chengyang Gu: Shameless and worst company and service. All their representatives have been cheating. Don’t expect to hear the same thing about your package delivery from two different representatives. I have made 20+ calls to them, and they promised to call me back. Apparently they never did. Also, their supervisor asked me to show respect to their team while they were lying to me as a customer. I don’t understand how dare they ask for respect from their customers when they show no respect to customers as they lie about everything and transfer you to some random teams who can’t never be responsible for your requests. If google map allowed me to use profane words to describe their services, I would.
    Gerhard Mullican: Definitely NOT open on saturday
    Natasha Voigt: Representatives from the corporate customer service phone line were unhelpful and provided incorrect information regarding the delivery of my wedding dress, but I came here and the employees here went above and beyond to get me my package! They are closed Saturday and Sunday though! (Customer service will tell you they are open)
    Union ZERO: Very Friendly Service 🙌🏼, This is Amazing Does anybody else know that this is right across from the ups store such beautiful scenery and a place to walk.
    Robert Ellis: Could be a little bit more Polite to the disabled And elderly
    Robert E Kupp: NOT open on Saturday!! Absolutely useless customer service.
    Huiling Shang: so helpless! our package was shipped 2/14/2022 to Boston using UPS international express saver, it was supposed to arrive next day by 7pm. But as of 2/27, the tracking still shows it is in the warehouse Louisville, KY!! Every time we call, we were told it will ship. yet nothing happened. we are so exhausted. Who from UPS can help???
    Timothy Rogers: Might want to update your Saturday hours. Website says open. Sign at location says closed weekends.
    Jane Lee: We were trying to ship a package to our niece and nephew in time for Christmas 10mins before site was closing for the day. We were so frazzled from a crazy day at work and rushing to get this package out. The two workers at the site were so pleasant. One of the guys pretty much packed up everything for us. He even provided us with the box to put everything in. Thank you UPS! We appreciated your help more than you probably realized! From one tired and hungry social worker who spend the entire day and good part of the evening getting gifts and clothing ready for families in need! Happy Holidays!
    Elizabeth Vasquez: Best place to receive your packages,and to return.
    Eric: Package not delivered. I understand that it's a heavy package, but if you're not going to deliver it, at least just leave it for pickup or something.

    2. UPS Customer Service - Boston

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    · 26 reviews

    10 Service Rd, Boston, MA 02128

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    Business: Select a UPS service region to explore solutions for shipping, logistics, and more.

    3. The UPS Store - Boston

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    · 34 reviews

    71 Commercial Street, Boston, MA 02109

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    Business: Find directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit The UPS Store #4972. Locally owned.
    The UPS Store: what do users think?
    Szu Han Wang: The staff that I didn’t know his name was really friendly and helpfulJust got a free copy of my doc from him!!!What a great person he is! I really appreciate
    Tapan Rajpura: I had horrible experience on call and I'm glad that I called before I went there. I called to check if they do notary and only answer they could give to me was: I am not sure. Then I asked to talk with the manager or someone who knows the answer and she says manager isn't available till tomorrow where I'm calling them at 12 PM.
    M s: They don’t know how to deliver
    JUANFER CANO: Saturday nov 6 at 9:00am to 9:45 no employees show up
    X1B Xtenxion: This guy just told me that his internet is down and he can't do anything right now. Exactly when it is my turn. I must be unlucky 😕. Weird!
    A A: The guy didn’t know the process well enough, was not trained properly. The woman staff in the store was rude. She helped other customers while letting the fresh-know-nothing guy to figure things out himself. They charged 40+ for mailing a first class mail. And couldn’t reverse the process. Strongly not recommend to mail things using this store. Expense and not good service.
    Lauren Jett Durand: Left early for work and went out of my way to stop at this store. When I arrived the store was closed (with multiple people waiting outside) even though the hours online and posted on the door stated they opened at 8am and it was almost 9.
    Kelli Krystynak: I just want to say thank you to Justin, who made my day! I had ubered all the way to the UPS store and it literally was closing as I arrived. Justin still invited me in and did not shut the door in my face like a lot of other employees would have done. My package was prepaid and easy for him to handle but I still appreciated his help and positive energy . I feel like a lot of reviews are always about bad thing but I think we should also mention the good things too :)
    Michaela Shtilman-Minkin: Best staff
    Jerome Parker-O'Grady: Rude, untrained staff. There are better UPS Stores in the city. Avoid this one.
    Timm Brüning: This store is amazing. Staff goes above and beyond every time!
    jerry: Went here three days in a row for notary services . No shows all three days after I was told somebody would be there to notarize. On third day called ahead and was told notary would be there at four PM. Showed up at 4:15 and low and behold notary was a no show. Terrible unreliable service - do not every think of using this place for notary services.I have also gone here for reproduction services and staff has difficulty enlarging photos/drawings. Usually they have to call somebody for simple directions. Staff needs more training on reproduction services.
    Merrill S: I have used this store for 3 years. Nice people and good service.
    Sandra Reyes: Terrible experience, I went there and have paid insurance on my shipment guess what TV came broken call so many times the manager not available and when you talked to him never resolved anything I had to buy a new TV don’t go there terrible customer service!!!!!!!!
    Yiyuan Zhang: Closed at 6pm for no reason, leaving nearly a dozen people waiting outside cluelessly.
    Marta G: Helpful friendly staff
    Ali Atabey: Very bad customer service. They shipped my package overseas via USPS without even telling me. If I wanted to ship via USPS I would have just went to the post office. Because of this, 4-6 day delivery window is about a month. I will never use this place ever again. Incompetent and lying staff!
    Omar El-Youssef: Saturday employee had to do 1 simple task at least 5 times and use both computers. Really it's not rocket science.
    Marc Metellus: Worst UPS store ever. This place should be close.
    Annie Margarita Yang: Convenient location (close to RMV), but they charge 20cents per minute to use the computer to print documents from my USB. I would like to be able to pay per page only, even they need to increase the price per page, because I don’t want to feel rushed when doing this kind of stuff.
    April Bober: FYI This location does NOT have a Notary - and when you try to call to ask prior to going there, it goes to voicemail 😡

    4. UPS Access Point location - Boston

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    · 2 reviews

    982 Bennington St, Boston, MA 02128

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    Related inquiries Shipping and mailing service:

    5. UPS Access Point location - Boston

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    2565 Washington St B, Boston, MA 02119

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    UPS Access Point location: what do users think?
    Jacob Brown: Is not the apartment building entrance but the adjoining building that shares the same entrance.Also, hours posted on door and online are not at all accurate. Had to call Liberty Fitness to find out when the desk was staffed after 4-5 unsuccessful visits.
    Ethan Burke: It’s a locked apartment complex, no visible box. All I see is an amazon drop off box inside the foyer without any indication how to get into the building.
    Bryan Weathers: Hours are not accurate, one thing on Google and another on the door, which is really frustrating when you move around your day to try and pick-up your stuff just to find out that the place isn’t open. Hopefully they fix that soon!

    6. UPS Customer Center - Watertown

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    · 127 reviews

    76 Arlington St, Watertown, MA 02472

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    Review

    "The guys were SO nice and understanding..offering coffee, calling ..."
    UPS Customer Center: what do users think?
    Carmin Familia: They stole my husband's phone. Last February 8 my husband send his all phone to Verizon from this location. One of the employee switch his Samsung Galaxy Ultra S22 ultra 5g for a Galaxy s4.When he went to the store to speak with the employee who help him with the package he denies what he did and even told my husband to leave the store!!!My husband is going to make a police report on this person and this store as well!
    Carmen Adriaens: Awful.
    niki tsiotos: Honestly I am so irritated because UPS said my package was delivered, but I have a ring camera and they never came And I was home all day. I tried contacting support to see if they just didn’t deliver my package and to see if maybe it was at one of their warehouses so I could go pick it up if that was the case and I got no help at all. I just want my package and they either stole it or god knows what. It contained over $100 worth of goods.
    Jitesh Vemula: ABSOLUTELY GARBAGE! SHOULD’VE READ THE REVIEWS!!! Had a signature order and driver didn’t even knock on my door EVEN THOUGH MY DOOR WAS OUTSIDE THE BUILDING. Requested to pick up and they haven’t even gotten back to me.
    Seyfaddin Huseynov: Great people work here!
    M s: Refused to deliver my package drove by my house never stopped was I sitting on the front stairs update 11/14 latest package damaged can’t deliver apparently they will no longer deliver to my house never met the driver just complained multiple times because he drove by and never attempted delivery update this has happened to the last 5 packages still won’t deliver use a different company
    Rob McCarthy: Great staff, very helpful, plus they give out dog treats!
    Natasha Sumner: What is the contact number for THIS distribution center? A driver from this center has consistently claimed my office building is closed during business hours when I can guarantee the door was open and someone was there to sign. (On one instance, I myself was at an office party just inside the front door when the delivery person claimed to have come.) They have not once left a delivery attempt notice at my building, suggesting the driver repeatedly went to the wrong address. Now UPS says the package is undeliverable and the customer service bot on the 888 line keeps hanging up on me claiming that an agent can't help me. I need to reach THIS location to find out what the problem is!
    Exxon Legaspi: Employees just sitting around watching their iphones.
    Mahesh Pai: Horrible experience with an important delivery. The driver updated it as attempted delivery twice saying they were unable to reach me. I was waiting for the package both times and no one buzzed the door nor called my phone. There was no info notice on my front door either.I could not pre-sign and release the package as there was no guarantee of getting my product.A third failed attempt would have returned the package to the sender, so I had to pick it up. But is the pick up free? Absolutely not! They make you pay for the delivery driver’s incompetence.
    Taylor Ross: Friendly and helpful
    Mary Muennig: Really, you deserve zero stars (this website won't allow me to do that); I didn't receive my package as scheduled; horrible job--you flunked UPS.
    олька латоха: They literally STOLE my parcel with Iphone 14 pro max.2 day in a row tracking showed the Parcel is out for delivery. First day driver came and said he had no parcel for me. Another day the truck simply didn’t came.I requested to hold it for pick. The request was never processed and after 72 hours of wait I opened a claim. Waiting for result.At the facility nobody was able to answer any questions when I came to figure out what’s going on.Total incompetence and theft over there.
    Vladislava Kopytina: Their hours of operation are ridiculous. How can it be possible for post to work from 8 to 6 on weekdays as the majority of people does? How am I supposed to get there and pick up my package in 5 days if I work? My suggestion for you is to review your schedule. You should be open on weekends and after 6pm on weekdays.
    Brookline Smythe: The person there was smart and processed my package right away.
    M H T: Helpful staff
    Rebecca Chan: Easy parcel pick up
    구독계구독게: THE WORST IF I COULD GIVE ZERO STARS I WOULD!!!! they messed up my packages, the driver didnt even leave a notice about the missed package, when i called the customer service all they said was come and pick it up here!!! Im a college student with no car and i wasnt able to go all the way there so when i said i cant and asked if i can pick it up at a different ups store they literally said its only 10 minutes away! YEAH 10 MIN BY CAR BUT 50 MIN BY WALKING!!! If your driver left the notice like he was supposed to, i wouldnt have had to go all this trouble because i couldve easily just changed my delivery address to another ups store near by!!! Its not about how i have to pay to change the address to pick up at another ups store but the time i wasted and how TERRIBLE customer service is what im frustrated about!!! I was 5 min late when the driver said they attempted the delivery but the person i was on the phone all they said was well he was supposed to leave the notice i dont know what happened and that was it! No sorry for the inconvenience or whatsoever!! Worst ups store EVER!!!
    Sara Wallscetti: I worked here a couple of years ago and was just reminded of the time my old manager angela had a worker come up with a black eye asking to go home after a dispute and being told no, she would have to work after it all. Error message 404 no soul found.
    Coley Flaherty: The staff at the Watertown location helped me big time in locating a lost package. Thank You
    Frank Bratica: Noone seems to understand they represent a shield. Nothing is anyone's job, everyone is just the messenger. It's run sloppy and there's no management or leadership to speak of. The verbiage staff is given is antiquated and exclusionary. Completely amateur operation.

    7. The UPS Store - Boston

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    · 69 reviews

    198 Tremont St, Boston, MA 02116

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    Business: Find directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit The UPS Store #0945. Locally owned.

    8. The UPS Store - Boston

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    · 87 reviews

    398 Columbus Ave, Boston, MA 02116

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    Business: Find directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit The UPS Store #1321. Locally owned.
    The UPS Store: what do users think?
    Salah Belghiti: Very friendly people, Customer service was great 👍
    Nicolas Ricketti: Super helpful and nice people here
    Sarah Byrne: Always quick and pleasant
    Shiella Radel: I must say it is refreshing to walk into a store or service provider and find that their employees are customer focused and care about your experience. Ida was my hero at the UPS-Columbus Ave last night. She deserves a big raise. She was professional, efficient, friendly and customer focused! Bravo for the great service! Thank you!!
    AJ: Awful service
    Clayton Reed: Don’t even treat customers like humans, let alone customers
    Kirsten Peterson: This store charges $3 of 5 minutes of computer time to print a UPS label for .29 cents. This is horrible customer care. I will not be shipping UPS. Workers also disgruntled and not nice.
    Karen Mcmahon: It’s rare to find store - especially as busy as this location is-where the entire team is this incredibly helpful and friendly. Every time we ship or pick up a package we are greeted and asked how we can be helped. A+ for professionalism and just for being nice guys
    Sam Freeman: What type of mailing service doesn’t have drop boxes in front of their store for after hours?
    Alison South: Michael the chef is fantastic! He was incredibly creative and helpful when I was there with my toddler which can be stressful but his customer service was top notch!
    Monica Thrasher: What wonderful people and what great customer service they provide.I use the UPS store often, and my experience yesterday made me realize that I had never written a review on just how sensational this team is. I stopped in yesterday. to mail boxes to California, and Ella and Oren couldn’t have been more helpful. All I had to do was drop off the boxes and they took care of everything from labeling to advising me how to find the status. of my delivery. A thank you to Ida for her support from the day before as she advised me what to do and gave me an idea of the cost of shipping.I cannot understand the negative reviews I’ve read, as I’ve always been treated so well and find it a pleasure to go this store for support. Not only did they ship my boxes, they also advised me about returning my Comcast Box to them, as well as how to come over and shred private materials in the store.All in all a terrific experience from a great group of people. Many thanks to you all…I appreciate you. Monica.
    Anne-Marie: It’s such a pleasure to visit this UPS location - everyone always is so friendly and professional. Service also is very efficient, I rarely have to wait more than a few minutes. Hours are convenient too!
    Gustavo Afanador: Rude, inefficient and slow all around. A printing job took 8 hours, I had to stop by twice. The first time the person in the front told me to wait for the email confirmation. The job was due at 330pm. I stopped the 2nd time at 445pm and at that point the employee decided to print it.
    Victoria Margo: Great customer service! The gentleman made sure my packages were going to be taken care of. Highly recommend this store in Boston!
    anon csl: Wanted to give a shout out to Michael who helped me get a last minute print job completed on a busy Saturday. He certainly went out of his way to make sure I was happy with the work. What refreshing customer service when other places seem to just not get it.
    Talal Hossain: I don't leave a lot of reviews but I gotta say for UPS this place was super friendly and had hella helpful staff! This place gets a lot of weird flack but it really is genuine and a great add to the community!
    Matt McDermott: Michael H serviced my return. He was the single most degrading and shockingly rude customer service representative I have ever encountered. I was simply doing an Amazon return. When I initially showed him the wrong return code he snapped and verbally abused me for the remainder of our encounter. I have never seen someone with such a big ego. I’m still just shook at how rude this encounter was.
    Christine Drews: Incredibly unprofessional - crew member Michael was arrogant and verbally abusive
    Em Hooper: We went in to have items packaged and mailed. we witnessed a conflict between the two staff members, a women working there told us she had no idea how to mail a framed picture, that the other staff member would need to make a box, he was clearly ignoring her as the line grew longer. We just left without getting our packages mailed. That a customer witnessed this conflict was inexcusable.
    Sarah Gordon: This is literally the best UPS store in America.
    Jean-Baptiste Bouquet: Friendly and helpful staff!!

    9. UPS Access Point location - Boston

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    · 1 reviews

    121 Bennington St, Boston, MA 02128

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    UPS Access Point location: what do users think?
    Bruno Dos santos: Bom

    10. UPS Access Point location - Boston

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    21 Massachusetts Ave, Boston, MA 02115

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    UPS Access Point location: what do users think?
    Hasitha Reddy: Very helpful staff !

    11. UPS Access Point location - Boston

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    · 2 reviews

    350 Longwood Ave, Boston, MA 02115

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    12. UPS Access Point location - Boston

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    · 6 reviews

    123 Maverick St, Boston, MA 02128

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    13. The UPS Store - Boston

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    · 89 reviews

    1089 Commonwealth Avenue, Boston, MA 02215

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    Review

    "Turns out, you can't print from your phone in the store (because it is ..."
    Business: Find directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit The UPS Store #0983. Locally owned.

    14. UPS Access Point location - Boston

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    481 E Broadway, Boston, MA 02127

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    15. UPS Access Point location - Boston

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    76 Berkeley St, Boston, MA 02116

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    16. The UPS Store - Boston

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    · 43 reviews

    139 Charles St, Boston, MA 02114

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    Business: Find directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit The UPS Store #5768. Locally owned.

    17. UPS Access Point location - Boston

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    · 1 reviews

    3139A Washington St, Jamaica Plain, MA 02130

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    18. UPS Access Point location - Boston

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    155 Charles St, Boston, MA 02114

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    19. UPS Access Point location - Boston

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    2121 Washington St, Roxbury, MA 02119

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    20. UPS Customer Center - Somerville

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    · 205 reviews

    PACKAGE PICKUP ONLY, 43 3rd Ave, Somerville, MA 02143

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