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1. United States Postal Service - Boston
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· 98 reviews
207 Massachusetts Ave, Boston, MA 02115
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Farnaz Nouraei: They could be better at helping people out respectfully (some staff members are a bit harsh), but overall they do things well and fast.
Ian Choi: Worst service ever. I asked a question and she just started yelling on the phone
rehab ali: Terrible Customer Service.Actitude 000000
Maryam Faaizah: came in for a passport appointment only to be told the person is not available until a few hours later.
giana spring: I would not recommend this place to get a passport. The lady did not sign a necessary part of my application which resulted in my application getting extremely delayed and denied. I had to go to the office and re do my entire application due to the fault of this worker. i was supposed to go abroad in March, and I still do not have my passport. I paid nearly $200 to expedite it at the time. The lady I went to when I had to go re-do the application was extremely helpful, nice and apologetic, but the first experience was absolutely unacceptable.
Daulton Templet: Processed my passport application here very smoothly. The clerk was very knowledgeable, understanding, and a great person. She was able to clarify all of my concerns and assured me that my passport would go through in plenty of time. This post office deserves a much higher rating!
Jimin Yeum: No matter how further the 2nd nearest branch is, you should go there rather than here. That'll work faster.
Yun Chien Chen: The lady at the left desk is too kind and sweet.
Alex Miller: Best usps ever! Not sure why everyone is complaining. The people are so fast, so nice, so helpful!
kami cunningham: The worst customer service. Trying to get assisted with tracking a packing. The agent didn't even want to take time out and look. When I told him that his customer service bad.At the end of our callhe send up calling me not a nice name and slamming the phone.
Garrett Smith: Great experience getting a passport (w/ photo service). I was done in under 10 minutes. The man working behind the desk was very nice
Stephin John: Worst USPS location I’ve ever been to . The woman at the front desk with glasses was very rude and disrespectful. She doesn’t want to answer questions, she talks behind your back to her colleagues and ridicule you in front of other customers. STAY AWAY FROM THIS LOCATION. Please find another location where they treat you with dignity and respect . USPS shouldn’t employ people like her to be the face of their offices . It will drive more people away from seeking your services.
Crystal Harris: I disagree with other people I just moved from Athol ma to here and was treated very nicely knowing my situation I was going through so ty I never post but u guys deserve it
뿅뿅: just had the worst USPS experience of my life. black woman with glasses and with braids going horizontal on the back of her head and industrial piercing continuously glared at me and was very rude when all i wanted was to ship a package off. i never had such a bad experience and she was extremely disrespectful. i can’t imagine how she is to other people and why she works there if she is not going to at least somewhat nice. don’t know if it kills to be nice but i guess it does with her. train your employees or fire her if you want people to have a somewhat of a non disrespectful experience for a simple matter.
Piper Lain: The woman at the front, with the long braids down the side of her head and an industrial piercing. So so incredibly rude and outright disrespectful. She should never be able to talk to customers like that so rudely, and shouldn’t work there if she can’t have a respectful attitude. I’ve had such a bad experience, I will not be coming back.
Daniel Ordonez: Messy and unorganized. The lady at the counter who wears glasses is incredibly rude and unhelpful. Her attitude singlehandedly makes me regret using USPS for anything. Treats every question or concern like a stupid one.
k Kelsi: Disgusting Service! Very Rude!
WOLF FILMS: Really nice people 💫
joseph tsou: The lady has attitude problems.
Arsen Akhat: Worst service ever. Made an appointment for passport submission two weeks in advance. Just before the appointment I received email stating that I need to cancel the appointment because they don't have anyone to take care of us. Very poor management! They could have at least let me know in advance so I could have set an appointment at a different location.
Anthony bonner: Terrible can never get hold of anyone on phone. And when u ask to speak to agent nothing happens terrible service
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2. United States Postal Service - Boston
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· 34 reviews
7 Ave de Lafayette, Boston, MA 02111
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Adrienne G: Very rude staff! Zero customer service. Zero eye contact, snobby, elitist behavior! While being super friendly to other patrons as we could hear it while at the tables! Barking orders regarding where to submit a piece of mail by trying to send me to the drop box instead of kindly doing their job of taking it at the counter with an ounce of friendliness! Made us feel unwelcomed there! SHAME.
Tzu-Hsiang Lin: Supposed to open at 8 am but did not. Waited for 15 minutes before leaving. Waste of time.
Yifan Hong: Super patient and helpful! Did a great job
Madeline Wang: Nice service
Sara Khalid: Beyond rude and unhelpful staff
Linda McLaughlin: I agree with many others who've mentioned that it's like a community post office. Perfect description. Everyone that works there is so friendly and helpful, they'll help me get the best rate by suggesting the appropriate box size and shipping methods.
sashi kanth: Victor the new manger of the store is really friendly and helpful. He knows a thing or two about going the extra mile
Johanna Hartzheim: I love the staff, they are just the nicest humans ever. Feels like family to walk in there. They always have a nice comment to brighten up my day.
Ebrahim Ghazvini Zadeh: It was closed during the apocalypse
Eli George: Very friendly staff , quick service , no issues.
Yutong Chen: I would give 0 if possible. Super unhelpful and unfriendly staff. Don’t know the answer to the simplest question.
Username369: As someone mentioned before, this truly feels like a community post office.The ladies behind the desk are so nice.Especially Monica. She was so nice and helpful!The place is also very clean and well organised.
Ashley R.: Friendly fast service in a convenient location.
Cerena Chen: The people who work here are really friendly and it feels like a community post office. I come here all the time to mail out packages and it’s nice to see the same faces throughout.
rajkrsh5: The lady at the counter was so rude and wouldn't listen to me, the same first class package costs me 2.67 everywhere else except at this place not sure why and she asked me either pay up 3$ or take it back. Also adding that I should not be asking or telling her anything, is this a place where people get services or take orders, really unprofessional.Add to the above there is another male employee who has a problem everytime, I had to walk to the Milk Street Post Office last time to send a package, and everywhere else they simply accept a first class package no matter what size it is as long as the weight/size is within limits and this person at the counter is indifferent, rude and Unprofessional yet again, please go to a different location if you have a choice.
Andrew Randles: Went during lunch. Short lines and quick service.
Nazar Lubchenko: Totally agree with other 1-star reviews. If you have choice, try to go to another location.
Daphne Chen: The man at the counter was rude and he squeezed and bent my christmas card envelope like he was trying to break it. :(
Jin Liu: The receptionist in the front counter is so rude, and sometimes I couldn’t understand what she was saying! Disappointed from their bad service!
Colleen Gallahue: I have had consistently friendly and helpful service here. Confused by the 1-star ratings.
kai wu: I am a Chinese. Two Chinese women served us. I should protect Chinese people but this time I am so disappoint. They don't want to send my package without explain why. They said:"You are wasting our time". My question is, if no one wasting their time, how can they get the job?
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3. United States Postal Service - Boston
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· 32 reviews
136 Charles St, Boston, MA 02114
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chanel thompson: Unable to get adequate customer service!!! POOR CUSTOMER SERVICE DISORGANIZED
Veronica Loja: Lady there was really nice and helpfull.
Carsten Lohmann: Such a beautiful post office!
Max P: Unnecessarily curt service.
Wesley Lau: Lines can be long, but good service and convenient location.
Nick Casciano: I shipped a package from here to CT and it's been lost in LA for over 3 weeks - strongly recommend using UPS or Fed Ex Instead
sara Gigs: People who are working at this location ( USPS- Charles Street, Boston), are extraordinary.They do not hesitate to answer your questions and following you till your satisfactory.
Viktor Kostyshen: Nice
Lizzy Brydon: Staff are nice and efficient, never had to wait in line
Jessica Brown: Mary and Brian is the nicest people you wanna contact with . ALways nice and helpful
Nina B: Unfriendly, unhappy, unhelpful. Very disappointed with this location - will never use again.
Gregory Allen: Friendliest staff out of any post office I've ever been too.
George s: I found the employees were very nice and helpful when I was mailing my packages
Robin Rotman: Usually I try not to write reviews targeted at an individual employee, but she's just so unpleasant. I had the same experience as Pitchakorn Niruntasukrat and I know we're talking about the same woman. Many of us are just selling are used clothes and such. There is a counter for us to drop things off - whether we drop them off or you yell at us to stay in line to ask the questions - it's the same outcome that the item will be shipped. If we want insurance or stamps or for some reason we need to tell you there's lithium batteries in our package of clothing - we'll let you know and will stay in line. I know you are doing your job and think you are being thorough, but you are very rude. Please consider a process change like the USPS on milk street to let us drop off our packages if we've done the effort of properly packing and printing our labels at home.
Pitchakorn: I went to this USPS on Dec 4,2017 at around 9.00am. The female employee was so rude and unhelpful at all. I suggest you to go to USPS at 31 Milk St Lbby, Boston, MA 02109 instead. That usps got low reviews, but trust me it's better than this usps.
Jadiann Thompson: The employees are always rude. Avoid if at all possible!
rachel harris: This post office is great; I go here regularly. Someone on staff does these amazing animal paintings that change and move around every couple of months like the hedge animals from the shining. A+
Eric Dahlgren: A genuine place with genuine people. Take it or leave it
Saad Mahmood: Have been using this post office for 8 years. They are always friendly, polite and quick!
Madeleine Mortimore: Very rude staff, by far the WORST post office in Boston
Dr. Serge The Nutrition Scientist: I like going there because the staff is always nice and there's not much wait!
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4. United States Postal Service - Boston
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· 64 reviews
133 Clarendon St, Boston, MA 02116
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M P: There’s consistently just 1 person working behind the counter, no matter what time of day I go. And as a result, there’s a line of between 5-15 people waiting to be served, which is not an exaggeration. Meanwhile there’s 4-5 employees sitting around in the back, chatting about how they have “so much to do today, it’s crazy”.. all while doing nothing. Most of the time I’m coming in with a QR code, which I can’t even self-scan so I don’t have to deal with this circus. Avoid this location if you can.
NAOKI KOJIMA: They are not friendly at all. I got the same delivery problems 3 times in just 2 months.
Arianna Tosi: Worst customer service experience I have ever had. Do not recommend
Erin O'Neill: What a traumatizing experience! This was the most inappropriately I’ve ever been treated. I made an appointment online for a passport as my last passport was issued when I was a minor and was expiring. I had originally made an appointment at the Massachusetts Ave location, but they called and said they were understaffed and cancelled my appointment. I commuted to Back Bay for the application process, bringing in the appropriate forms and other materials. The clerk working behind the desk complained that she’s worked here for 10 years. I cant believe people have accepted her mistreatment and disrespect for the past 10 years! We went to take the passport photo, and she asked me to put my hair behind my ears and not to smile, which I did. She then said to me, “Why are you still smiling? You have nothing to smile about.”What a sad world we live in.
Daniel Sheldon: Agree with all the other comments here. MJ is the worst postal "service" person I have ever met. She is incredibly rude and unhelpful. I don't know how people like her even get hired. Unbelievably poor customer service at this branch.
Pearl Kasparian: Great passport experience. Very helpful and looking out for you. Really appreciated the personal touch, especially during the holidays when things get hectic at post offices
Claire M: The worst experience when it comes to customer service, I went in during my lunch and only one person was talking people , when it eventually was my turn I handed over my letter that I was mailing overseas for Christmas, they said I needed to fill out a custom form which was weird for a card, she sent be back to the end of the line to fill it in. When I got to the window eventually again I had filled it out incorrectly, I asked for a new one and she told me I had to go back to the end of the line again which was now ten people in line. I said to her I can fill this out in ten seconds and that I needed to get back to work because by this time I was away for 30 ‘mins. She would not allow me to fill in the form quickly and said I will hold up the line. She was so rude, so I just left and ended up going to the post office as South Station they were so nice and helpful there and said I did not need a custom form. Was in and out of there in 5 mins. I did put in a formal complaint with USPS conceding this post office but I don’t know if that will make much of a difference. All I can say is stay away from this place !
Jamie Chen: Wish I could give 0 stars. Scared to come to this location alone because of the verbal assault coming from the woman working behind the desk on multiple occasions. Pretty consistent with the other reviews here
Bruce Gotohell: As all businesses are nowadays, they are short-staffed, in general though, they provide prompt service; sometimes busy, usually around lunch time when office workers come in. The staff is always polite and friendly.
Teddy Christakos: Comically slow
Maii Zikry: If I could give them a zero I would because of the woman who works there. The person who helped me via text was great. It was the people at the Backbay location that were awful. Specifically a woman named Nash. She was NOT listening or cooperating. I was there two days ago for the same reason and a gentleman went to see if I had any mail and I had 3 letters there. So I went today to follow up and see if I have more mail. She REFUSED to check even though I repeatedly told her that my mail is missing and somebody helped me the other day. I proceed to tell her it’s been THREE weeks and she said that I don’t necessarily get mail every day. So I told her that I have the daily digest and I know I have mail coming in. She was like it could take 10 days. I had to explain to her that my mail is going BACK to the sender. Instead of trying to HELP me she was aggressive and had something to say in regards to everything. She just kept repeating come tomorrow at 8 and talk to the carrier. Please note that the two times I talked to them previously I was told that our regular carrier was away. And if my name wasn’t on the mailbox then they won’t put the mail. I had to keep repeating my name is written on there. She simply was not listening or cooperating. She REFUSED to go look and see if I had mail and said that this wasn’t their job to go through the mail. Who’s is it then? If not the POST OFFICE! This was extremely unprofessional. Then I told her this is the first time this happens to me and she just said well welcome to Boston. How rude.
Julie Tolek: Probably the worst post office I’ve ever been to. No, wait. Second worst. Stood there for 17 min. I’m next in line. Two postal workers chatting and writing stuff. Not even an acknowledgement like hey give us a minute. I was on break from work and had to leave. There was a line forming behind me. It was like we didn’t exists. 4:21 pm 7/28/22. Based on other reviews, looks like nothing here has changed. And won’t change. Can’t blame the staffing shortage bc the other negative reviews are years old.
K G: They should really shut this place down ! The temporary mail carriers out of this place are not the brightest! Clueless really really clueless!
Guinea P.: My package was available for pickup at the time when I arrived this post office but they insisted on letting me pick it up the other day just because this postal office would be closed soon.I came the next day, and they couldn't find it. I wish to give them a 0 if possible. Dishonest and Unprofessional
Raffaele Guida: No wonder there are so many negative reviews, and I agree. The woman was very rude to me and other customers as well, mumbling incomplete information expecting you to know all that she meant. She was acting condescending and annoyed that she knew everything and customers didn't know every detail lile she did. Well, providing information is part of your job, miss. She showed impatience and incapable of understanding that the customers in front of me couldn't understand her easily because English was not their first language, that probably required too many brain connections
Jean-Baptiste Bouquet: Awful experience!! Very aligned with other comments.I stood in line for 35 mins because there was only one post agent at the register (while 3 others were chatting and laughing in the back room). By the time I get to the register, the agent (MJ) was extremely rude, told me I was late for my appointment by 20 minute (while I showed up to the office 15 min early, but had to stand in line for 35 min) and she asked me to leave. Had to request for a manager in order to get my passport application proceed.Terrible and rude staff, avoid location!!
Alex Sherman: Awful! Avoid this post office at all cost.. I stood in line for 25 mins because there was only one person at the register. By the time I get to the register, the person was clearly annoyed, was very rude, I asked to used tape for my small box and they told me I had to purchase a roll of tape.
grenz28: Good grief that passport lady works there was so rude. A lady there was even frustrated and started to cry .Absolutely terrible and rude. Go somewhere else. I wouldn't even give it one star .i give it zero stars
Misha: This place treats their customers like trash. Rejected my passport three times and I had all my documentation. The one at 25 doechester Ave accepted and reviewed all of my paper work and I also had documentation I didn’t need vs this one at 133 Clarendon St. I wish I could give this a zero star because that’s how bad the customer service was. Please don’t go here because you will waste your time.
Sonny Mei: I was renewing my passport in-person. The older male staff informed me that my passport photo will be declined because my photo has my shoulders in it and that the photo should only show my face.So I paid the $15 extra to retake a new photo, but the new photo was almost the same exact thing! I believe I was scammed. I do not recommend renewing your passport here, and to look somewhere else.
Jo R: Where do I even start….10:30 in the morning on a weekday, 1 person serving with a 10 person deep wait line.I had booked an appointment for a passport application with photos. The woman told me just wait in line. Really? What’s the point of an appointment then? But then I see the sign, due to technical issues we can’t take photos. Great why don’t you mention that when I booked ?So I hustle across to CVS to get some photos go back and stand in line again.30 minutes later I finally make it only to be told you filled on the form incorrectly so just move to the side. No you can’t stand here go right down towards the door.Ok so I completed the form and shahs by the desk. Woman yells wait over there. I wait my turn again and when the woman sees me I try to be nice and polite and apologies but she said stop talking I need to review the form. Questions later but hey write me a check for $200.I can’t begin to tell you how disgusted I am with not only the service but the sheer rudeness of the staff. I know their working environment is not great but maybe give a thought to the regular person who’s just trying to be nice and has just waited in a line for 45 minutes.Bottom line this place needs to be just shut down. It shouldn’t be allowed to operate with how their employees treat the public and the last thing they should be allowed to do is process peoples passports.
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5. United States Postal Service - Boston
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· 163 reviews
25 Dorchester Ave Rm 1, Boston, MA 02205
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Martha Glover: The wait is ridiculous today. Waited on line for 1hour. Everyone waiting is getting frustrated. Two people working. The other two workers must be on long break. I used to love this post office. I dont know if they are new or not. Work like snails today.
ROSEANN BLUM: Boston - open late
Isabella Zaragoza: I have been calling due to a delayed package that has been on hold for a week but I have not been told why. I called 7 times and each time I hear the operator pick up the phone and hang up.
Karl Harrington: Very good. Clerks are helpful.
Fadolo: ~ Friendly & Respectful
Peter C: Good service to customers but I am giving only 3 stars because the management does not respect their employees and there is poor communication. During the holidays employees don’t know that they are supposed to be getting paid overtime or that don’t have to show up to work. I was in the PO Box lobby which is open but the rest of the post office is closed. Ran into an employee just now who showed up to work and didn’t realize there was no work scheduled due to the holiday. Also checked the official USPS website and there’s no info about closed status or holiday hours. It’s sad that even the employees don’t know they’re closed. Management performance needs to be reviewed.
Jonetha Owens: I needed to send out an important mail and the only post office that was open after 8pm was 25 Dorchester Ave. It was my first time visiting this location. I must say what a "Wonderful Staff and welcoming" atmosphere. It was worth the 30 mins drive. The clerk (#50) that helped us was very patient and beyond helpful.
Allan Ramusiewicz: I live 10 minutes away and have been using the Boston GMF for 30+ YEARS and everything about it is SUPERB ! Open 365 days a year until MIDNIGHT the GMF is the Main Processing Center for ALL of Boston’s and it’s surrounding Towns mail it greatly cuts down time going from smaller Post Offices to here as it’s the size of a LARGE Hotel with MANY USPS Employees getting the Mail to YOU !!!
Monica I: Today, I received the most amazing service from Rajinder. I left a folder with my 2 passports among other very important documents. He returned them to me in the most friendly way, even asking me to make sure all my documents were intact.When you receive this type of service, it reminds you that there are still people who care about others in this world.Thank you Rajinder!
Santhosh Sathiyaraj: Staffs are very helpful.
Halina Terajewicz: The best USPS location. Quick, friendly, free parking.
Daisy Sanchez: This location is convenient because of their hours, but some of their staff are rude and without a desire to help. Today, the lady helping me took a deep breath and rolled her eyes when I asked about the price difference to ship the package. Also, she was rude to the people before me too.I don’t understand why the USPS office has people working at their locations if they don’t want to work or do their job, like answer questions. If you go to this location, get prepared for bad customer service.
Mona Jalal: This USPS is open until 12am 7-days a week and is located in a convenient place. They don’t have printers so you should print the labels beforehand. The whole return process took less than 5 minutes. Friendly and helpful staff.
John Chen: Not sure why people complain so much. One of the best USPS locations. Appreciate y’all!
Danyson Jean: Great place and awesome customer service.
J B: Patrick was incredibly nice, patient and helpful.
Ronald Roberts: Sunday may 29th, 2022 I arrived at 745pm and they were not open. There were no signs explaining that they were closed. Security had no answer for why they were closed.
Luz Solano: Loved it! Effective, reliable customer service, highly recommended!
K Sa: Every time my elderly parents go here they somehow charge them $27-$35 for 2 day shipping from Boston to NY! Im disgusted!! They just take advantage of elderly!!
Sanjay Tahilani: There are 5 counters in this post office but many times I have noticed they have only 1 employee is working . I don’t know why they want customers to wait & sit inside .
Lindsey Itamoto: Great location right off Summer St.Along the harborEasy to walk to /find with great signage.Cute spring decor up to welcome guests and patrons at the entrance/exitThe worker/cashier at the desk was a bit sassy with me when responding to my question (maybe she was having a bad day?) but other than that it was a nice location.
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6. United States Postal Service - Boston
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· 41 reviews
31 Milk St Lbby, Boston, MA 02109
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Stephen Coveney: Friendly and helpful service!
Celeste Haselton: I’m not sure why the reviews are so negative. Kevin is possibly the friendliest post office worker I’ve ever been helped by. Thoroughly recommend this post office.
zahra mfarmi: The worst customer service I ever had even I was early for my daughter passport appointment I was told rudely to step a side and wait when I asked why I was told she is going on break and the Clark who is covering her running late I was late for my work without getting anything done location Boston milk street bad customer service
younes ch: This location in Boston milk street has the worst customers service I ever seen the Clarks were so rude I had very bad experience I was so early for my appointment and I was dilated cause one of the Clark wants to take break and the one is covering her was late and taking his sweet time
Kristina “Chicklassique” Mateo: Went there for the first time yesterday. Way uncomfortable. Since small packages can't be put in a regular mail box even at the post office. I have to stand in line. The waiting wasn't the thing. The acting like this was March 2020 andthe super strict covid precautions were ridiculous.
Olga: The speed of the service here is « unparallel ».You could put a closed sign on the door and you wouldn’t tell the difference between how the line moves.Super frustrating.
rubia galui: Very busy location. A bit understaffed but staff was friendly and helpful.
Jeremy Wise: theyre gonna hella judge u if you dont know what you're talking about. i went to get stamps and dude was pretty terse. i can imagine if u had actual questions they would be impatient.
Chanda Williams: I'm a small business owner and use this location often as it's one of the few that open early. I usually get Ms. CONNIE and I just want to say she is FABULOUS, always friendly always welcoming and knows her stuff.
Alina Sharipova: The staff is always polite and helpful. Thank you!
Mithrandir: They never answer the phone. Ever. No mater how many times you call.... when I finally, finally got through to someone, he sounded like I had just ruined his whole day by having the audacity to call the post office.
Cassie Betro: Great staff, very helpful and cheerful. Post office box has great online maintenance on their website. Coming here less often temporarily, but is always an errand I look forward to because it's not cramped and there is a lot I can get done.
Raja El Khadir: I wish I can give a ZERO star to this place. I came to return my books and NO ONE could help. Sooooo disappointing !!!!!!!! Waste of time !!
Shelby 67: Friendly people working there.
Raymond Tremlett: They lost my mail.
Kavita Venkataramani: Super helpful!
Ting Qu: I was surprised at how quick I was able to get my passport application done at this location. The staff was friendly and knowledgeable.
armando zona: Disgusting Post Office location. Unable to go there in person, I have been trying to call them for THREE DAYS and no one answers. DISGUSTING!!!
Jessica Mogel: Great experience at this location! The staff was very friendly and helpful when I wanted to ship a package back home.
Ronak: A lady helped me with self service. Was done with the transaction in less than 60 seconds.
Xin Wang: A lady there served me this morning. She was very polite and friendly. I guess it depends on the individual person who serves you.
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7. United States Postal Service - Boston
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· 99 reviews
1575 Tremont St Lbby, 1575 Tremont St, Boston, MA 02120
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Max Frail: They opened an hour late. When I got there for the second time that day, the person at the desk couldn’t have been more unhelpful and rude. Whole transaction they had a condescending tone of voice and I had to needle everything out of them just to get my package.
Marie Fortune: Good place location friendly customer service.
Sahra Mirbabaee: Very nice and helpful staff!
Ravi Patel: If your package is important you should take insurance because maybe there i chances to package come empty...In my case my friends send me LED lights from Boston to spain he use standard package service.. my package stuck in custom clearance for 1 month in Madrid and lack of information they send back to New York after they send back again to Spain this time also take 1 month in custom clearance but finally this time package arrived i was so happy but when i open package but package was empty so..i prefer to take insurance
Shiva Bhutani: Horrible
Vivian Brooks: Very good staff
Courtney Jensen: They are very mean for no reason
Aysha Mubeen: Not like USPS would care about customer reviews, but this has to be the worst post office ever. The old guy at the desk is extremely rude and unprofessional. I wish USPS would do something about it.
Cameron Clark: Guy that runs the counter at this store is extremely rude and impatient with customers.
Maddy Guettler: Incredibly awful post office. Staff were not even present for good 10 minutes as just talking in the back despite long line of people. When one staff member finally did show up, staff member told me I couldn’t have my dog in post office despite her quite visibly being a service dog and it clearly being labeled on every usps door that service dogs are allowed. Additionally complained about my handwriting as I grew up learning french cursive and still write as such, while laughing calling up people behind me to get opinion of my 9s which by the way I write like the keyboard and they insisted I change which fine, however my label was already taped over and when tried to take tape off was just ripping the paper with it. So asked them several times for a label which in any other usps office would already be by the desks which they refused to do and after several times asking for it they finally ripped off the side of an empty name tag. Incredibly rude, degrading, annoying experience and will next time despite this being right down the street from me be taking the trip to Fenway or Newton Post office.
Jewel Imani: Extremely Rude and dismissive, Did not print my label from QR code despite USPS website telling me to print my label at the store
Juniper Schenstrom: Polite and helpful people.
alba batista: Horrible experience! My bf went to this location after hours to check his Po Box (didn’t know their schedule and there’s NOT sign on the doors) and the young man in the lobby screamed at him in a very rude and loud way. The door was open and the light were on.
Carrie Walker: The operation hours is 8:30 am to 5pm. But they never open on time. I live close by and had to go to this store to mail my packages out. A few days ago, I wasted my time yesterday waiting for them to open and finally they opened at 8:50am! Again yesterday I waited until 8:45 am but they didn't open and had to leave for work. It's just awful management. It seems there's no one supervising or managing the opening of this store! Horrendous
Brian: Trash old dude extremely rude and unhelpful. Firing this guy would be the best management decision and highly recommended. Please find people who actually want to work in customer service.
C W: One of the worst post offices I've ever visited. Everyone that works here is highly incompetent and doesn't care a bit about their job. They've been extremely rude and have insulted me over simple mistakes.I wasn't compelled to write a review until today, when I show up 1.5 hours before closing with two large and heavy packages that I lugged through the hot summer sun, only to find that they are closing early without any explanation. I asked if they could help me quickly as I have everything ready to go and they rudely said no and locked the door.Now I'm forced to lug the heavy boxes back to my apartment and have to get a ride quickly to another post office before it closes.
Danny Prunty: Gregory was his name, complete asshat! Condescending and Extremely Rude, not just to me, but to everyone he helped.
Luke Bassett: Poor customer service. Went in on a saturday about 20 minutes before closing. When I walked up to the window to drop off the package, I was rudely told, "We're closed". I responded by saying, "You're open for another 20 minutes." to which he responded, "No, we are closed" which was pretty much a slap in the face of laziness. Some of the employees here can be friendly people throughout the day but sometimes, the laziness of the employees is immeasurable.
Laurel G: Branden is rude and disrespectful. Spoke loudly to me, "I'm not yelling" when I asked him to adjust his face mask to cover his nose. Also reprimanded customers for asking questions with at least 15 min prior to closing time and accused them of coming in at the last minute on other occasions
Preet Shah: Trash customer service. Can't even help with simple customer issues. Should have gone to ups/fedex
Gary Shetye: No one at desk and very long lines consistently.
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8. United States Postal Service - Boston
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· 19 reviews
217 Hanover St, Boston, MA 02113
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Farah Ibrahim: My elderly mother went in with a large package and when she asked for help as to carry the package off her cart, the “man” working there said “no, i’m not gonna break my back.” absolutely bizarre that you choose to work at a package and shipping service and refuse to help out a petit elderly woman who is asking for help. this happened just today.
Haniel Wides: I just love the people who work here
Mona Jalal: The man who helps the customers here has a great attitude and is very helpful and polite. He helped me with providing instructions for mailing a package with multiple pages. It was a very quick and straightforward process. He is making sure the line moves forward quickly while no one feels being rushed during their service. I will work with this branch in the future due to high quality of service. Thanks for your help.
Kate: I needed help trying to find a package that had been forwarded from my current address to my new address because the online tracking had not updated in a week.I had to call five different post offices before finding one that would pick up the phone.The man who helped me at the Hanover Street post office was courteous, professional, and most of all helpful! He gave me the information that I needed, was very patient, and overall it was the best experience I have ever had with USPS!
Jayoung Ryu: Awesome staff!
Karina D: Really great and helpful staff.
Jeanmarie Buckley: The most amazing staff!! Cheryl , Joe
Amanda Pflugrad: The WORST customer service I have ever experienced. I arrived at 1:30 PM to ship my last Christmas gift, the man working there told me I couldn't come in. I was confused considering they didn't close until 2 PM. He said they had people in line, (only three people) and wouldn't let me in. He told me I could go to South Station to ship instead. He then proceeded to shut and lock the door in my face. I was shocked considering it's the Holidays too. Needless to say my Christmas gift will not be arriving in time now. I will not be coming back here again. I highly recommend using to The UPS Store on Commercial street. The staff has always been so respectful and accommodating. This would have never have happened had I went to them instead. I've learned my lesson, don't use this location.
Bill Robbins: Hands down best post office in the city. Cheryl is amazing and super helpful. Joe is the constant professional and is always helpful as well
Fernando Manrique: 2 months ago I went there to send a couple of expensive study books to North Carolina. The guy who works there in the morning did a terrible job packaging my items. The envelop ripped when he was wrapping the books and he taped it instead of changing it or using a box instead. Result: My books never arrived, I lost the $120 I was going to get for them and USPS didn't even give a refund for their "no delivering" service. After filling up several searching forms and calling everyday for a month, they told me that the ripped envelope was found but the books are lost.If you have something important to send, use FedEx or UPS.
Dan Krugh: Always helpful and cheerful. Great staff at this location.
Don Romano: Best experience at a USPS ever! Came in at 1:00 p.m. on a Friday shortly before Christmas expecting a large line. The line was small but part of that was the fact that the two people at the desk were friendly, polite but extremely efficient. There must be several regulars that come here because the attendees seemed to recognize people and share person greeting. Overall it was great... this should be the template for every smaller USPS office. Nice job to those who work there!
lobat rezaeian: Totally unfreindly for me who's from anofher country
Anthony Retournard: The man serving you there is always helpful and respectful. I believe he also writes out the playlist played everyday on a sheet of paper near the counter
Ann Moritz: I use this office several times a week and have never been disappointed at how consistently accommodating these folks are. They are a cut above...even when they may not feel like it.
Rodolfo Patrick: Close to the Bostonian hotel
Leanna Olbinsky (risinghopeco): The people that work there always make my day!
Debbie Campbell: ddtd
Glaubert Antunes Carvalho: Perfect, wonderful adorable
Demichael R.: Quick great service and the lowest charge for getting money orders.
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9. United States Postal Service - Boston
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· 29 reviews
25 New Chardon St Lbby, Boston, MA 02114
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Karim Hamed El Hadi: They don't know what customer service is. They will not help you. Their sight seems to be empty, like a body without brain
Carly Wu: Don’t come here for passport renewal. Whatever appointment you make is useless. They made you wait for hours even there are not many people around. Extremely slow and backward - I feel their service level is in 70s. Wait the people in 70s must be so much nicer! These people are rude. Try to avoid at any cost
Kamilla Huseynova: I’d rather eat chalk than ever do business with the people here. “Supervisor” only knows the words “ummmm” and “I don’t know”. Exactly the type of people I want in charge of important documents and packages.
William Neely: Absurdly slow. They only have one staff who keeps disappearing and takes at least five minutes a customer. Even if just buying stamps.
Selena Marin: Muy amable la muchacha que me atendió el 06/24/2022 por la mañana 🙌🏻
Sergio Rojas: 7:40 and still not opened. Workers waltz in with donuts in their hand… no wonder this institution is going bankrupt
Andy M: Rude and unprofessional service.
Peace and love Everyone: I had a horrible experience with this brand. Please don’t go there the staff are nasty.I applied for my passport 3 weeks ago they didn’t provide any tracking number.The person was rushing me so badNow i lost my certificate of citizenship and it cost $600 to replace.Tried to call for a week no one answered.
Tracey Ferreira: They lost my stuff fpr a passport never got my birth certificate back. This was last year
Patrick: Just go to FexEx or use a carrier pigeon. Close this place down and make room for a Starbucks.
Felipe Furtado: Awesome service at this location, mad usually not too busy. Shout out to Joe who went out of his way to ensure that I got the best shipping deal for my package.
Alina Sharipova: Customer service is terrible.
e k: Thank you Bryan(processes passports) for your outstanding customer service and patience today. My debit card's pin was not going through, I did three attempts and Bryan showed extreme patience during that process as the system seems a bit outdated. When there is an incorrect pin u have to remove card , wait a bit, insert card , wait a bit and then reenter your pin. I ended up paying with cash but my overall experience was very positive. Rest of the staff were also very polite and focused on what they were doing. Thanks again guys!
Safdar hussain: worst branch ever. DONT GO THERE. YOU WILL LOSS YOUR DOCUMENTS
Yahya Zini: Worst USPS experience ever. The lady who worked there was clueless and cost me an hour or my time and almost cost me a few days of work on gathering some important documents that I wanted shipped abroad. Do NOT go there!!!!
Jenny Barbato: Need to speak to the Postmaster but they WON'T ANSWER THE PHONE!!! They PICK UP but DON"T SPEAK and just leave it off the hook. I'm trying to get in touch re: time sensitive documents sent certified with tracking but STILL NOT DELIVERED!!!! LOUSY!!! Where's the SERVICE????
Cheryl Mena: 17 years in business and have yet to receive a shipment from this office without a hassle. Awful!Update: I finally got my first shipment after 17 years without having to call and ask why it was not delivered! Baby steps..
P Y: i would want to give Minus rating to this place if i can have that option. I went to collect my mail today at this location and there is a old lady who seems assisting me but was so lazy to look for my mail, She said that she is not going to find it. So lazy and arrogant. She has no idea on how much that mail means to me what are the repercussions if i don't receive it within time.
A B: Not sure I understand why people seem to dislike this office so much. Quick and easy
Gabriela Ortega: I bring an envelope from Amazon to recycle and both ladies in the counter trate me really bad and not kind, never happen to me before. I am always come USPS.I wanted little tape and they told me I should buy.I never come back to USPS in this location.
Joanne Graziano: Consistently demonstrate great service.
10. United States Postal Service - Boston
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· 24 reviews
59 W Dedham St, Boston, MA 02118
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M B: In my opinion, Maria Gomes is incredibly unprofessional and could use some retraining.
Marcus 03: Why do they close at 3pm for an hour on TAX DAY?
Forever Simmer: Customer service is horrible here, I was notified that my company mail was being held at 59 W Dedham St. because they refused to bring it to our building. One of the ladies who worked on 4/3 around 2pm has a rude tone when I was inquiring about picking up mail. Seems like the employees needs training on customer service asap.
Kai San Chan: The lady there is extremely helpful and kind! She even helped me stick my stamp on! She also gave detailed explanation for my basic questions, so good!
Aditya Rengaswamy: The federal government continues to baffle me. They are so under staffed here... please hire more people.
Victorina Melendez: Love the ladies at USPS always super cheerful and helpful!
C O: I've been helped by a number of workers here who have been very helpful and kind. But there is one lady in particular who works there who is just so incredibly and unreasonably rude, aggressive and disrespectful. She seemed to make other customers uncomfortable and was triggered by basic questions I had about my package, as if she was trying to invoke a response in me. I remained calm the entire time and if she's still there I encourage others to do the same and not feed into that negativity, because those types of people feed off of it. My same questions were answered very kindly by a different worker. It sounds like others have had similar experiences and I think this Post Office needs a clearing.
Tae Shimamoto: Donna is wonderful and always sweet polite and so helpful as well as everyone else
Helen Ellis: All employees are rude here, never had a good encounter with anyone.
Atticus McDonough: What can I say, thank you for your services!
Shelby Kehr: Super sweet workers and efficient line
chris bird: It's closed
Meaghan Tanklefsky: Came at 2:30 on a weekday, the line was out the door and I waited 55 minutes to mail a package. One employee behind the counter. The employee herself was working hard and apologetic but it was insanely understaffed.
Richard Bonasoro: This post office is worse than the revere post office. One teller 20 people in line. No help. Pathetic
Catherine Kasser: Diane is a saint. She is by far the most accommodating and pleasant postal worker I have ever encountered. This is my go-to branch in the area now because of her.
Sarah Antos: They steal things out of your packages
Sabrina Sanchez: I’ve been waiting for an hour for them to open. I understand being 5-10 minutes late in difficult weather, but an hour?!
Deirdre Lizio: Post offices are notoriously busy and slow. While there is a lot of traffic , I am always stuck by how professional and helpful the ladies here are. They clearly know what they are doing and appear to enjoy their work. Makes an irritating errand that much less painful. Thanks!
Mac Staben: Always packed; line moves very slowly. Hot and uncomfortable
jbrat swonsky: They are cool and professional at the same time. These ladies have great spees and all of my pick ups were handled quickly.
11. United States Postal Service - Boston
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· 32 reviews
800 Boylston St Lbby, Boston, MA 02199
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12. United States Postal Service - Boston
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· 8 reviews
512 Park Dr, Boston, MA 02215
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13. United States Postal Service - Boston
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· 36 reviews
50 Meridian St, East Boston, MA 02128
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14. United States Postal Service - Cambridge
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· 33 reviews
117 Western Ave Ste 1, Boston, MA 02163
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15. United States Postal Service - Boston
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· 50 reviews
444 E 3rd St, South Boston, MA 02127
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16. United States Postal Service - Boston
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· 113 reviews
424 Washington St, Brighton, MA 02135
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17. United States Postal Service - Boston
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· 83 reviews
655 Centre St, Jamaica Plain, MA 02130
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18. United States Postal Service - Newton
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· 7 reviews
136 Commonwealth Avenue, Chestnut Hill, MA 02467
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19. United States Postal Service - Boston
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· 47 reviews
647 Warren St, Dorchester, MA 02121
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20. United States Postal Service - Boston
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· 161 reviews
55 Roxbury St, Roxbury, MA 02119
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