Best Vans For Rent Boston Near Me

Vijay Hosahalli: What a pleasure to work with the staff, Rosa. I am renting a big passenger van first time. She made the process so easy answering all my questions patiently. I love to go back to them for my next requirement.

Al Rosa: Great service all around. 15 passenger van was new, clean and very comfortable. Never had to leave a message. Bruce was always there to answer my calls. Pick up and drop off was to my convenience. Highly recommend Landbird.

John: Top notch business. Smooth rental process.Thank you Rosa.

DJ CeeZ ROMERO: Vehicle was well maintained. It didn't feel like other vehicles I've rented before with bad suspension and off alignments. It drove like it was mine.

Erin King: This Landbird location apparently recently switched to 100% remote pickup and drop-off only, and when I showed up during business hours the door was locked and no one was there. The representative who answered the phone was not helpful. I tried to return a cargo van here through their partnership with Penske, but when I arrived it was snowing heavily and the parking lot had not been salted or plowed and was impassable. I don't understand how they expect people to drive in and out for these so-called fully remote rentals if they don't go to the effort to maintain the paved area at their physical location.

geraldo magela: Great place to rent a van and outstanding customer service.

Joseph Fàrese: Everything when as planned, the SUV had approximately 12,000 miles on it, was very clean and ran perfect. I highly recommend this company if you need an 8 passenger or large vehicle.

Steve Toro: Excellent as always! Have been renting from Landbird for many years doing the same trip to NH. We are on again for next year, same date, time and place.

Mohammed Boie-kamara: The service was great and so were the vehicles.

John DeMichaelis: Always so easy to book a vehicle. I use the remote pick up/drop off locations. Extremely convenient. There are vehicles always available. Rosa in customer service is great !!!

Michelle Venturelli: This is the second time I have used them and I referred my sister to them as well. The rental transaction goes so smoothly. They are very reasonable in price and very clean and newer vehicles I will rent again for sure

Andy White: The 12 passenger van we rented was clean, very comfortable, and preformed flawlessly. I highly recommend Landbird.

John DeMello: Very easy to deal with, no hassling, everything is done online/email and the pick up and drop off system was very convenient.

Donald Comella: Very easy to rent. Spoke with Rosa to get started. She sent me forms to complete. Sent confirmation. Van was in lot when I arrived. Called to get activated. Returned van next morning.. Left voicemail with details of mileage.

Stephen Modugno: Car was ready and waiting when I arrived and of course it was cleaned and sanitized… Great experience Rosa, Bruce and Isaac, have been great to me over the years… Looking forward to continued business with the folks at Landbird

Bryce Dickmeyer: Super simple and easy to rent here. I didn't get an e-mail about day-of pickup instructions, so I called and immediately connected with a company representative who quickly helped me out. Great!

Paul Ford: For 7 years I have had a great relationship with Adventure and now Landbird Van Rentals and the service has always been great and now the new vehicles has stepped up the operation a full notch ..Congrats all around !! And a sincere thanks tp Bruce and Rosa in the Allston Boston office.

Rianna Roberts: Best Customer service I have ever received. Rosa was whom I worked with and she was amazingly helpful. She was always pleasant and available to answer my many questions. She helped me through the whole process and everything went off without a hitch. We will most definitely be renting from Landbird again in the future. Thank you Rosa and thank you Landbird for being so easy to work with.

David Brezina: The pick up & drop off point in Andover was easy and convenient and the vans were clean. The customer service was great and we are Landbird cheerleaders. Keep up the good work!

Philippe Theriault: Every once in a (rare) while you come across an excellent company like Landbird. The service was efficient, professional and customer service was pleasant and kind. I rented a 15 passenger (extended) van. It drove like a charm, had excellent baggage capacity and was comfortable for my passengers.I would rate Landbird 6 stars if I could. I really appreciated my experience renting with them.A special “thank you” to Rosa Perez at their Boston office. She’s professional to her fingertips!

Shelly: Friendly staff. Easy pick up and return. Would recommend and rent again if ever in the area!

Klutzz Love: They are closed on Sunday so you cannot return a rental on Sunday. but you also have to pay full price for the day they don't allow you to return it. I've never seen a rental place w/o an after hours return.

Tam Nguyen: We rented a 15 passenger van for a 3 day trip and were glad we chose the place. The rate is affordable compared to other rental agencies. The van is clean and very comfortable. I love how it comes with a backup camera, multiple sensors, and GPS. Would definitely come back.

Robert Spindler: Great service, great people. I was in Cambridge as a visiting scholar for a few months and rented a car from this company several times. Always friendly, always unbureaucratic, always reasonable prices. Highly recommended.

Amogh Thali: I'd highly recommend this for van rentals! We got a 15 passenger ford van with insurance and per day cost at $300. These go through low clearance ones too ( 9.5 ft ) so that's good on Boston's Storrow drive. The vans are newer and come equipped with all safety features as well as apple car play. Never knew vans came so far!

Andy Escudero: I had a reservation and when I got there to pick up the vehicle the owner didnt want to talk to me the left the store and told his employee to notify me that he couldn’t let me rent the van

Brian Donovan: Needed a car last minute to head out camping. Peter Fuller was the only place that had any vehicles. The pricing was very reasonable and the car was a quality vehicle. The two folks in the office were super friendly and helpful. I highly recommend this rental company.

Tom Nemeczky: Absolutely the best place to rent a vehicle and I seriously wouldn’t go anywhere else. I’ve rented from Peter Fuller twice for summer trips with my family and each time I’ve gotten a basically brand new Ford Expedition Max. This is not the most convenient place for me to go get a rental because I live 12 or so miles away but I still go here because I appreciate the customer service. I typically don’t leave reviews but felt the need to here because of the exceptional experience I’ve had each time I rented.

Nathan Phipps: Great folks here. The kind of incredible service you only get with a local business. Two thumbs up.

Nicholas Anketell: All in all they did an excellent job and we're very flexible on the mileage on the rental. I drove to South Carolina and they gave me the mileage needed to make the trip I was renting the car for the week and Jeff did everything he could to save me some money.

Katherine Hall: Awesome customer service, made everything so easy, from pick up to drop off Jim was great! So convenient.

Dip Talukdar: Good place for rent 12 or 15 passengers van

Herman strumph: Real basic cars little pricey

Jackee Santiago: I highly recommend Peter Fuller rentals it's the only rental company that we would get rentals from

Svetla Georgieva: This was my second time renting a car from Peter Fuller Rental. The first time was a couple of years ago without any issues. A while after returning the car an additional amount was charged on my debit card but I contacted them and they reimbursed me right away so no big deal since I caught it.This time I rented a car for 3 days for work- I needed to travel to Lawrence. On day 2, while driving on the highway I felt the front passenger tire blow. Thankfully I was able to pull over right away since I was in the exit lane. The tire is pictured below. In a panic, I called Peter Fuller Rentals to explain the situation and ask what to do since I had paid for insurance with them. The guy on the phone laughed at me and said "Have you never rented a car before?"- they didn't cover the tires. Ok, that was fine. He said there should be a spare in the trunk- I checked and there wasn't one. When I told him this, he said repeatedly "Yes there is, there is a spare in the trunk". When I told him there isn't one again, he kept repeating "I saw a spare in the trunk, there is a spare there." mocking me. I was becoming upset at this point, as I was being mocked and bullied on the phone and in a terrible situation. After speaking with highway assistance who told me due to the tire's condition it was likely caused by under inflation of the tire, which then heated up and exploded, I called the rental place again to let them know. I was again mocked and bullied being told "you will pay for the tire, say it before you hang up that you will pay for it, say it", and "how do you know you didn't hit a nail, we put air in the tires before you picked up the car". I was becoming more upset as I was being treated horribly and the tire was shredded all around. I hung up with him, called a tow truck and went to a shop to get the tire replaced so I can drive back home to Boston safely. That night I emailed Peter Fuller with the details of the incident and the photos below. I called the next day and was told "the car doesn't come with a spare" (shouldn't they have one if they're renting it out?), "how do you know you didn't hit a nail" (please see tire picture- that wasn't caused by hitting a nail), and "it was a slow leak which you didn't notice, you shouldn't have been driving the car with a slow leak, that was your mistake to not notice". To which I informed them that I was told it was likely a slow leak by the mechanic and highway assistance, and a slow leak takes longer than a day and a half to make a tire explode. They would have likely known about it for a while.Finally asked if I can be reimbursed for the tire to which I was told I will be.This business reacted to the incident in a way that wasn't a surprise to them- they have gotten these complaints before and know to be defensive and deny any claims right away. I saw other negative reviews here where they did not take responsibility and blamed the customer. Their customer service is excellent UNTIL something happens and then they will refuse to take any responsibility. My life was put in danger- I could have killed someone on the highway driving with a car in this condition. Be careful, as it is a gamble to rent from them. You may have a wonderful experience with a low price rental and you don't have to use a credit card, but as soon as your car breaks down they will not take any responsibility. Thankfully I was able to hold my ground and was reimbursed.

Steven Downey: I was fed up with renting cars out of Logan where you're charged a daily fee for the toll transponder even if you need it only once to get out of the airport. Great to find Peter Fuller Rental who does Logan pick up and drop off. It's a local business and everything was so easy. I look forward to renting from him again next year.

Fabi C: Their services are good but they charged much more than was agreed.

Chris “Chris0076”: great place to rent 15 Passenger transit. friendly staff unbeatable pricing.

Nancy MacIntyre: BEWARE!!! They ask for a large cash deposit and make sure you get a receipt because you will not get it all back and they are rude when you tell them there wrong or one of there employees stole the money they hang up on you so be careful you don’t get ripped off like I did. I gave 500$ cash deposit and only got 200$ back. I was told they put it in my card and they didn’t they (Jeff) took it in cash and refused to give it back told me to call (Jim) in the morning (he hung up on me when I accused (Jeff) of stealing it, I only had a debit card to rent with, that’s why I needed a 500$ cash deposit which was okay because there was 5 of pitching in for the SUV we rented, there was 3 of us there when I gave the 500$ but Jim the manager didn’t want to hear that, he hung up on me. What a waste of breath that was. So now we are each out 60$ because he did take the 200$ off that he says we gave for a deposit. To top that off I was never told there was a limit to the mileage till the day I rented and he knew we was going to Canada you think while in the phone he might want to mention that then, not the night we are picking up the SUV to leave for Canada, had I know ahead of time we may have gone with enterprise unlimited mileage. If I could give no stars that’s what they would get what a horrible experience.

Larry Gutierrez: Very nice place tp rent a car... 100% recommend... 👍🏼

Derek Quick: Employees were extremely helpful and friendly, car was less than adequate however. Had to return one for maintenance and the next one also had mechanical and luxury item issues. Wheel bearings, USB port ect. Other than that Budget employees made the transaction(s) easy

jason chu: I declined toll coverage at vehicle pick up and was told the item on my contract was simply a credit card hold that would be refunded on drop off. It was not. This is fraud.

Mark Weisbrod: Avoid at all costs. Wanted to change credit card for payment when car was returned. Told to take photo of mileage and gas gauge on dash, then go to Customer Service. Did so, Customer Service was closed, so went inside and stood in line at main check in area. Person at desk complained that I did not do what I should AND it was a hassle for him. In fact, I had done exactly what I was told do to. He then suggested I did not fill the car up, which I obviously had. He suggested I was untruthful about filling up car, as if I want to cheat Budget out of $2. Then I asked for a manager, who also did not believe my photo and made me wander around the lot with her looking for the car so she could be sure I was not a cheat or liar. So much for trusting customers or showing respect to customers. Not nice. Avoid this place at all costs. Car they provided was broken when given go me, but they did not tell me. Nice touch. Pricing was not great either. There are much better alternatives. Use them at your peril.

Pat Hughes: Do not use. Will charge random fees and cost more than double your reservation

iBiz Develop: Boston Logan International Airport easy pickup, drop-off & good car.

robin marlowe: overcharged twice. email to Budget went unanswered--so far. gave me an unasked for and unwanted upgrade. BUT staff at counter excellent--tried to (and thought she had) fixed the overcharge. I will do my best never to use Budget again.

Keyrose Experience: Employees lie and are rude about the fees and when you drop off your car. Trying to sneak in hidden fees and upsell you after you've already made a reservation for the car. Definitely not doing this again through Budget or Avis. I've had better experiences with Enterprise. The only reason I went with Budget was because it was cheaper to bundle it with my flight but I rather pay a little more for a better experience than what this was. Nobody was there when I dropped off my car and when someone did show up they just rudely said to leave the keys and go.

William Ugarte: Budget was a 10 on this rental everything from reservation to actual day of pick up went smooth thank you budget for making my trip easy

swainterational: Very good service at a reasonable price. I will continue to use thier services.

Pat Murphy: When I received my bill I had an additional $53.09 charged to me. When I called to ask why they said it was for unlimited tolls. I never requested this, who would pay $53.09 for tolls?? I was only in town for 2 days!!! The agent never told me about this. To me this is no different than stealing. The person I spoke to on the phone said she could offer me a 50% discount off the charge, are your joking?? Steal $53.09 from me and offer me half back!!! Never again, can't wait to tell this story over and over to anyone who will listen!

Dr Francisco Montamarta: after hours pick up via Fastbreak service was efficient with no hiccups. vehicle at stall indicated. no time wasted leaving the car rental facility

Joerg Thies: Auto vollgetankt zurückgegeben und trotzdem eine Berechnung von mehr als 100,- Dollar auf die Kaution erhalten.Das Geld wurde trotz Tanknachweis nicht erstattet. Ich kann nur warnen!

Mulberry Guest: Fantastic company. They answer the phone and make sure you understand everything. Car was clean and ready to go! People at drop off in Boston were very very helpful! Mustafa in Boston pick up area is a world class human who helps others!! Thank you budget

Angela Pimental: Go somewhere else if you can. Horrible customer service!

Pat Michael: I’m in line as i write this. Been here 30 mins and only one person is working and they have the brain capacity of a mouse. Avoid this dump at all cost. Go to enterprise. Tom Brady wouldn’t endorses a horrible company

Tracy Peacock: Horrible customer service. Due to a paperwork error my return was never processed and Budget claimed I was still in possession of a vehicle 10 days after I returned it. I was in regular contact with customer service and never was connected with anyone who could provide helpful information or help to resolve the issue- all while being notified from loss prevention that I was in violation of my contract. The situation was very stressful and once resolved I received no confirmation from Budget that they had the vehicle, and explanation as to what happened, or an apology for the confusion. All I received was a receipt for the amount I prepaid, plus an additional unexplained $80 charge. if you rent from Budget be sure to get a receipt at the time of return. Keep track of your vehicle license plate and the names of all people you interact with, to avoid any confusion and extra fees. Truly disappointing experience.

VERA EVANS: Great experience this year with Budget vs a horrible experience several years ago with Hertz. We flew into Boston for a retreat in Maine. We got an upgrade on the car (no extra cost) and checking the car back in was so easy. With Hertz several years ago it was a nightmare that continued long after the trip was over. The two people who checked us in were very nice but unfortunately I only got the name of the man (Mustafa) but didn't catch the name of the woman working with him. Both worked together really well to get the car checked in, get me a receipt and give us directions about getting to the airport. It was so smooth and easy I would definitely recommend Budget to anyone who needs to rent a car.

Al Gleason: Rented online before reaching the airport rental garage. The agent at the garage was very helpful and finished up our rental quickly. He was also knowledgeable of the area and helped with good directions to exit the airport and find our route.

Faisal Arif: Rented a SUV at Boston Logan. Service was slow but main issue was car. Wipers were worn, front tire was bald almost (rear was new) and the engine made noise when accelerating .Will goto Hertz next time

Emilio Perez: Mustafa asked if I was on time getting to the airport when I dropped off my rental. I replied by saying if I can get a ride there, it would be great so he offered to take me. When I went to check in at airport I found out that I left my wallet in rental. When I went back to rental center Alex Fung sounded like and looked like he went out of his way went above and beyond to go to the person who was cleaning the vehicle I rented to see if they found a wallet , which they did and I’m grateful for that person who did. Alex came back to bring back my wallet. Also, before I received my wallet, a lady with curly hair to shoulder with glasses went to find out what vehicle and where it was to retrieve my wallet. I asked if Mustafa could give me a ride to airport again, which he did, and I’m very grateful that he did.

clive downing: Fantastic service and easy place to get to. Thanks for your help and highly recommend this location

Andrew Hicks: Putting this as three stars because I’m sure this location wasn’t the lone culprit behind my experience, and I have had two very good experiences in the past at this location.I made a reservation on September 1st, 2022 for a Sunday 9 am pick up for today. They were open on sundays at the time from 9 am to 12 pm, so there shouldn’t have been any problems. Then, at some point between then and the day of my reservation, they decided to no longer be open on sundays which negated my reservation.Look, I get it. Sometimes things change with a business and it’s totally fair. But I was never told of this change - no calls, emails, messages through the app, nothing. I showed up on time to pick it up and no one was there. I called enterprise customer service and then was told that the location is no longer open and all they can do is cancel my reservation and not offer a car at another location nearby. Thank god there was a train available at south station that I could take in lieu of this but not being informed of their hours change is completely unacceptable. Imagine if I had a truly urgent reason to need a car. I hope enterprise sees this message and takes into account how irresponsible it is to not inform people of huge changes like this.

K Belle: I spent an entire day calling without avail. Everytime, the call was sent to voicemail and guess what, their voicemail was full.

Charlotte Witney: Yolanda is a credit to the company at the Boston harbour branch. She was exceptional with her service and even gave us the option of a better car.

Becky Finn: My experience at Boston Logan Airport with Enterprise last week was one of the best I have ever had with any car rental company. Congrats to Enterprise on having friendly and efficient staff for picking up (Joe) and returning (Dean) and a seamless experience on a busy summer Friday afternoon. There was no delay checking in, I had a choice of 2 different types of car, the car itself was great, and the return process was less than 10 minutes. The car rental center at Logan is efficient and easy to access. Highly recommend.

Cristian Reyes: Never renting a car at this company again. They charged me an extra $100 dollars just to drop off the car at a different location when I asked them if there was not going to be an extra fee and they said no…. Screw this rental company.

J Darling: Long wait (20+mins) alongside nearly 10 other customers with no representatives around. Seems they were in the back prepping cars. Assuming they’re understaffed/overworked like so many other businesses. As helpful feedback, just having staff look in the office more frequently would be helpful to manage the experience. Total pick-up time was ~45 mins.

U. Ayisumo: Great service and I work there

Richard Endico: Great experience. The staff (Alex) was professional and helpful in explaining the different options for vehicles, vehicle insurance, and went through all of the line items to ensure transparency. Would use again!

iris b: We rented a car here twice. In both cases we received excellent service by Alex Carstensen, the branch manager. Alex was friendly, attentive and professional.

Mint Ponghiran: Friendly staff but may be slightly difficult to find the entrance to the rental booth and entrance to return a car.

A Valenti: The car was super clean and good running condition and the attendants were very nice and efficient. Taylor took the time and answered questions on phone day very professionally. 1 star off for strange and uncomfortable location.

Ryan Kwon: Didn’t have a lot of selections, not sure if it’s because went late afternoon. It’s on the 9th floor so don’t try to find the entrance on the first floor.

Michael Austin: I rented a Mazda from this agency. Driving it from Boston to Stockbridge was a great trip, no issues. Coming home to Boston, I had a flat tire on the Mass Turnpike. The spare tire was difficult to install, due to the flimsy tire jack. The car vibrated when I drove it back.Other than that, it was a fun car to drive.

Raj Ambani: Difficult to find entrance when going to center using T line.

Vladislav Shraybman: Normally a very pleasant experience here, but today was a different one. The car of our size smelled funny, only the smaller ones were available. We said that a smaller car should come at a lower price. The lady at the front desk said that the price is exactly the same this weekend. I checked online and it was not. No apologies were given for giving us misleading information, basically lied to our faces. It was $15 a week, but still. Then they gave us an attitude like we're high maintenance and cheap or smthHope management reads these reviews and can take action as all my prior experiences here were great

Crystal Marie: Best Car rental.

Lisa Jones: Was not able to rent car.

Lucci Pasquale: We rented a car in the middle of covid-19. You would think that they would take precautions to keep the rental car clean. We found multiple empty or could have possibly spilled energy drinks all over the place. We found pieces of plastic and multiple clumps of hair. Yes it’s a good price but not worth it. We paid for Chevrolet Tahoe and got a car that might fit the same amount of people but by no means the same room . We could have payed less for the car they gave us if we choose it in the purchasing process. I DO NOT recommend this company unless your are desperate for a rental car.

Cesar salazar: No good

stan isaac: Excellent service even without having a reservation..

Cristina Nembhard: Had an issue getting a rental that i reserved in advance with another rental company next door and the rep at enterprise saw my frustration and offered to help, I already have an account with Enterprise and I got a rental effortlessly. Hands down one of the best service received by Antwoine. I will keep my business with Enterprise moving forward..... Lesson learned.......

Judy Letchworth: Pick up was smooth at Boston's Logan International. We were on our way in no time and the car worked perfectly. No problems. Returning the car 8 days later was a dream. Manny checked us in with such a welcoming smile on his face. Loving Enterprise.

Laura Cappelli: Had a wonderful experience with Enterprise this weekend. Requested a sporty car and asked if they had a Challenger since that's what I drive at home. Employee brought me a brand new Challenger (less than 500 miles) to use during my trip. Beautiful car and cheaper than the quote I received at another company. Easy return process too. Would recommend and will use when returning to Boston.

Catherine Kellogg: From the people who met me at the parking garage door, to the gentleman who checked our car out at the end of our rental, my experience with Enterprise went very well. Andrew walked us to our car, giving us several options of make and model. The car was ready for us to take, and the return process was also seamless. Thank you, Enterprise.

Roe England: Excellent. Checked in via email and straight to the car. Car met my requirements and was clean and comfortable.

Carolyn A: The staff at the Boston Logan aiport was the nicest I have come by. They were patient, answer all my questions and helped me with directions. They were all so awesome.

ryanaponte23: Great service all around and super easy to book with!!

David Snyder: On time - easy on line check in - perfect car

Lawson Wagner: Get the car from enterprise from the airport the people very kind and helpful to look for your correct vehicle, Talk to a representative today.

Derek Alfone: Great service. Alan O. Really hooked me up.

Tyler Faber: Left a base to a car seat buckled into the second row of the vehicle we rented. Conveniently they don’t have a phone number to contact them. Filled out a lost and found with their customer service and some how the vehicle with the base of a car seat attached to the second row was not found.Update.I have emailed you per your request, and unsurprisingly there has been no response.

Edward Wayland: I always use Enterprise and I find them very helpful and easy to work with. My most recent experience out of Logan Airport was very good. Loved the car that they let me choose on the spot. Had to extend the rental and then bring back early and doing both was seamless and easy. Only complaint is pickup took a lot longer than it should have. Their kiosk could not read my driver's license (or anyone else's it seemed) and they had just one person behind the counter who was oh-so-slowly dealing with one customer at a time. Customers who seemed to have never rented a car before, had no reservations, didn't know what they wanted, and had to call their mom or something for help. That was super irritating. Otherwise loved the whole experience.

John Sloan: Too many hidden fees - my final cost more than doubled!

jumoke marshall: Always a pleasure dealing with all the employees there.

Christine Wagenseller: Ordered a Chrysler 300 so we would have plenty of room and was given a small BMW SUV. Very small and could not fit everyone in it.

Ryan Clement: I frequently rent from Enterprise and for this rental I had enough rewards for a free day. Was able to rent a standard SUV (seated 7) for similar price as a sudan. I was even able to select the specific color/model! Very easy return as well. Staff was great!

Jeff Blume: Great vehicle we got our choice qhen we got to place staff was so nice and helpful.Definitely will use them again when we travel and the price was great too the vehicle was clean and a pleasure to drive.

Barbara Woodford: Great service.

Nancy Behrmann: Wonderful experience. Fast, friendly service.

Mark Yeo: Prices were reasonable and experience with the counter staff was 'transactional'.The bright blue RAV4 we got was absolutely filthy and had a low level of washer fluid. Good thing the guy at the garage was around to help us top that up.Floor mats of the driver's and front passenger's seat was missing but the guy at the garage said that this was 'normal' for cars that have some mileage on them.Only upon driving out of the dark garage did we realize the true extent of the dirtiness. Spent half an hour outside the hotel cleaning up the interior, seats, panels, and some more to launder our soiled clothes.If you have some extra cash, love yourself, and value your time, head over to Hertz and give them a try instead.

YoDaddy0714: Staff are friendly and helpful. Car is ok. Billing was the issue. I was overcharged $30 for using toll. There’s a fee of $17+ just to use their gadget. Then of course the other hidden fees!

Paul Lehrer: Was told gas would be full but was only 2/3 full. Was asked to pay $80 on exiting rental garage, had to wait to get that fixed. No map given for car return. Otherwise car was in good shape

Joseph D: This rental location fraudulently tried to add a $100 fuel charge a week after returning my rental. The mileage and fuel do not match what I returned it with.

Roshauna McGowan: The ladies at the front desk were incredibly rude! They did not even extend a simple greeting when we came in. After receiving the key for the car, we were told we would have to get the car on our own. No one was there to direct us to the car nor was there someone to explain any features about the car. No one did a walk around or was available for any questions. I had never driven a hybrid car before and I was very confused and uncomfortable trying to determine how to operate the car. I did not appreciate the lack of staff or how unfriendly they were. The process of reserving the car online was more pleasant than dealing with the staff at this location. As someone that is not native to this area, it left a bad taste in my mouth about visiting Boston or renting from this company again.

Alejandro Villanueva: Terrible error in what avía charged me. Now it will take me hours to fix it. Be super careful when you rent with them and check te receipt immediately after returning the car. The process seems to be simple until you are overcharged.

Info PensionPlus: After approving the selection of a new and good quality vehicle online, we were given an old, uncleaned, and scratched rental. When we spoke to the location representatives, they refused to document the majority of the scratches, they informed us that they only have older cars available and furthermore, they do not clean their vehicles in the winter. We do not recommend this location nor Avis customer service to anyone looking for a good-quality rental car.

Jason Pelletier: Great location to save money from renting a car from Logan. Jump on the subway or jump into an Uber for $20 and they both bring you right to their door. We saved close to $50/day. Service was fast and friendly.

Jaikishan Tekwani: Good location close to downtown.. Availability can be tricky sometimes..

Encrew: Personnel with a bad mood, no friendly office. They charged me extra day but they didn’t show me the final invoice. I realized two days later by email.

Elise Ashby: If you enjoy visiting Hell I’d recommend renting from Avis. Long story, just trust me you don’t want to come here. Waited in line for 2.5 hours only to find out they didn’t have the car I had reserved to fit my family there so I had to go to another location and wait again.

Tara C. Woods: They had run out of cars when I arrived, with eight customers waiting, and more arriving every few minutes. The staff was very rude and hostile about the situation, probably because they were sick of being put in this situation, the customers were upset, and it was extremely unpleasant all round.

Lauren King: Arrived for 10:00 reservation. No cars available, despite pre-booking. Avis overbooked and now we have to wait for 45 mins+ for a car to become available. Appalling.

Gloria in excelsis Deo C “DeliciouslyNice” Walusimbi: Too expensive

Olulana Alofe: Excellent customer service!

Vishal Sheth: They have very nice service. I was very happy with the car. I think this is one of the best services and car rental service. I'm hoping I always get great deals like this.

Keishia M.: After my most recent experience with Avis, I'd like to give 0 stars. Horrible experience, the customer service sucks all around. The company can care less for its customers. Dedham, MA Holiday Inn location had a drunk employee that was so drunk it was coming from her pores and making the office smell like alcohol. Her manager Tom wouldn't even know since he just can talk to the customers on the phone from his office and not in person. Back Bay Clarendon St. location just wants to give the customer the runaround and misinformation so they can get you in and out. They dont listen and get mad due to their mistake of what add-ons I wanted to put on the rental, but the employee put whatever additions she wanted causing me to have to go to the location about 4x along with the Dedham location 1x. Wasted about 4 hours of my time that I'll never get back. May I suggest better customer service training and all employees be able to give the same information to customers. Great job, Avis.

Karen Greenland: Staff were really helpful and friendly. They gave us time to ask questions about the car . Our experience of driving around Maine for two weeks was great.

Lorenzo Calzoni: Il personale si è rivelato molto cordiale e efficiente sia al momento del ritiro che della restituzione dell'auto.I prezzi si sono rivelati economici e soprattutto al momento del ritiro non c'è stata la solita perdita di tempo con il tentativo di vendere l'upgrade dell'auto.L'auto era nuova aveva solo circa 5000 miglia ed era full optional ad un prezzo molto ragionevole molto soddisfatto dell'esperienza con questo servizio di ritiro e noleggio

Alex Waite: Where do I begin? Rudest staff possible. Saying you have infant car seats online, allowing me to choose that option, and pay for it. Then when I get there? None. The hell am I supposed to do with my baby?! Plus your staff all but punched me in the face when I asked for help. I used to use Avis/Budget only. I will NEVER use it again. I’ve never been so frustrated in my life. On top of that, the toddler seat I received because, again, no infant seats, did not secure properly. And again, were the staff any help? Quite the opposite actually.

paul Butler: Got a great rental and received an upgrade in a short notice!Management and staff are great people and spend the extra effort to sort out any problems!I recommend that you can get cheaper rates on outer GreaterBoston area!

Stanley Bigord: Definitely one of the best car rental experiences I have ever had thanks to Assistant Manager Branden! He was super friendly and was able to get me into my rental very quickly so I can start my 7 hour trip. Highly recommend this location and I will be back.

Tina Coleman: I usually and what I did was extend my rental agreement for a week for 4 weeks. I called every week and they charged my card every week (I have my call logs). And I was charged when I brought my car back on the 4th week (when I brought the car back!) the last day over and 1500 dollars. I returned my car on the 7th of August and they charged my card a few days later.. Double billing me! I'm told it's nothing they can do about this.. My account is negative 1500 and I'm currently working with a lawyer. First Nobody can assist me as they tell me because the manager won't be in until tomorrow or Friday. This is bad service, I never had a problem until now. I been renting for over a year. I have all of my receipts from all 4 weeks again, I rent weekly my call logs shows when I called to extend my rental agreement.

Amanda Baker: Everyone here is so professional and friendly, and Lacey in particular went out of her way to help us when we were in a difficult situation. I wouldn’t rent with anyone else

Tyler LaForce: This is the best enterprise rental car office I've ever been to they always treat you right always great attitude with the staff I've rented here over 10 times and I exclusively go to this location!!!!

John Van Arnam: Always prepared there, quick to rent, easy dropoff.

Paolo Marino: Molto gentili ed efficienti. Auto pulita e pronta. Personale che ha spiegato con efficacia tutte le opzioni di renting e ci ha dato consigli sul tragitto. Davvero molto soddisfatto. Complimenti.

Jonathan Steer-Massaro: We rented a mini-van from Neysh for a 1 way trip to Chicago. She was excellent and this location was the best car rental place we went to. She went out of her way to set up our car, fold the seats down, and take care of all of the paperwork. Would certainly come here again to rent for my next rental!

James Burke: I have rented cars across agencies for a number of years and the team at the Prudential location provided the best experience EVER – friendly, helpful and smart. Super kudos to the team.

Daniel Hooberry: I don't get how you can have a reservation for something and they be completely out of what was booked weeks in advance.I understand things happen, but casually and unapologetically being told "you might want to try another location," no compromises no offer to have someone take me there or have something brought here. Very unprofessional.

Paul Mostinski: Very conveniently located: you can get from warm shopping mall right in, and from Sheraton, Hynes, Mariott. Good car, quick pick up.

subodh bagade: Great experience and great service.

Chelston Mitchell: I just spoke to a “Lacy” she hung up the phone on me while I was trying to find out some information for a return, hardly the kind of service that enterprise was touting while I was on hold.

Percy Lee Barton: Great very convenient entrance fro my hotel. Easy return no problems.

Akash Anand: one of best car rental service I know of

Allen Wagner: This may have been the worst customer service experience I’ve ever had. Went in to rent a car (with appointment) and was told they were out right now and waiting get a supply from the airport. No huge deal, checked in and then went up to walk around the mall as I was told I’d receive a call when the car was there. Waited 30 minutes then went back to see that the store closed. No call, no email, the employees just thought they would leave for the day. Went to another enterprise open later and was told I couldn’t rent from them because I had an open ticket from this store. Had to have my girlfriend rent her car. When I called the store manager (I believe Amethyst) she at first tried to convince me I did something wrong but then took my information and said she’d refund me for the other rental. Never got the check. Disappointing as enterprise is usually great but avoid this place like the plague.

Pete Rozanski: Very professional, courteous, accommodating... reserved on-line which was very easy to see all of my options then pick up and drop off were quick and easy! Great experience overall.

kenny hume: Verry nice experience !! I would reccomend this place !!

Brooke Widman: Always receive great, friendly service from everyone at this location, and the process is always very easy!

Keegan Shiner: Great customer service, and despite the construction it was very easy to get in and out of the garage. On foot, you can enter through the elevators in the mall... I have 0 complaints and will use this location again!

Vintage Country Couture: If you only have a debit / credit card on you then you will be sleeping in the lobby or taking a cab or uber everywhere you need to go. Employees not informative . Waited 3 hours trying to get a car.

Mathew Lee: The shuttle system they have is the worst in the country. Appears to be some sort of hybrid public transit/airport shuttle system. Long waits, lack of crowd management, and no announcements regarding drop off points.

FRANK IRABOR OMOKHOMION: Very courteous people, quick service, no hidden fees👍

Caio Sales Viana: As soon as I walked in I felt like home. Theye employee made my whole experience fast and easy. I never rented a car before because I didn’t know what to expect. Thanks I will now have confidence in trusting them when it comes to car rentals. Overall excellent service. If you need a car just for the weekend or for a month they got you.

Ana Victória Codogno: Based on all the reviews I expected to be waiting for an hour or so to retrieve my rental, especially with covid and social distancing requirements. However i did not have a long wait, maybe 30 minutes. I also had a pickup time of 9am on a …

Gyan Penrose-Kafka: The rental car center is reached by taking a bus but they can't be bothered to offer announcements so most people are confused by the stops. I usually rent from Avis, and there is usually some issue that makes me need to talk with an agent.

Paul Osswald: Easy and fast. A bit of a hassle to get to from arrivals because we had to take a shuttle bus which took about 15min.

mansvi sharma: Very convenient and there were lots of options. I usually travel to merrimack and the options there are not that exciting. Tried picking from boston this time and happy that I did so. Good clean cars and speedy process.

john natarelli: Facility is good. Bus from terminal not always good due to slow pickups and cramped space.

Bill Ender: The staff I had helped me at Alamo was great. They went out of the way to make sure I was taken care of from the get-go. Traveling from the airport to rental car area for the first time you do need to pay attention. Don't jump off at the first stop :-)

Gene Kogan: Not enough signs directing to rental cars & uber/lyft pick up zones. Fix it!

Brian Gehrke: Love renting from National here. Walk ip and drive way. Bus to get to the rental can be rough. Wish they had a team service.

Sierra: Honestly had a great and painless experience picking up and dropping off. Everything was straightforward (Alamo rental). Then Salim, with Enterprise, couldn’t have made it easier and faster for me to get my AWD vehicle and be on my way.

Master Blaster: This place went out of their way to accommodate me. Five stars!

Bart Simpson: Budget Fastbreak is great!

DAM Bowdam: Made our trip easier .

Rahul Chandan: Insanely long wait time, awkward exit and enter process, needs to be better managed.

Pablo Wilson: Whoever designed the shuttle drop off and pick up should have their engineering license revoked. It's a pain in the butt to get in the building and it's not that bad once you're inside. It easy to get your car and get out of the airport.

M Merkens: Excellent service even around midnight

Silas Murders: Pick-up was a bit stressful, but one has to wonder if it's ever easy (after a long day of travel). Signs for the Payless rental company could have been more prominent/ clear. Walked around for a very long time trying to find the correct line to stand in, and turns out I had walked by it about 5x. Drop off was very simple and took less than five minutes. A good experience overall!