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Mental health service
1. Life Changes Group - Cambridge
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· 5 reviews
875 Massachusetts Ave STE 84, Cambridge, MA 02139
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Natalie Valente: The intake process was super convenient and all concerns were addressed at that time. Billing is done automatically and it’s awesome to not have to worry about that aspect. Lastly, my therapist is amazing and accommodating. Would gladly refer anyone.
Scott W: Same issue as below review. Billing is a nightmare. Can barely get people to respond to me, and I keep getting different bills from over a year and half ago. Really disappointing and would not recommend.I am sure I will get the canned response that every other reviewer received.
Olivia West: Had an amazing psychiatrist and therapist I worked with there for years. My therapist left the practice and my psychiatrist went out of networks at the same time so I had to stopped going to life changes. I am getting bill over a year later in the mail for services that have been dealt with financially (stated in writing). I have discussed this via email and I still get bills. Haven't been able to get someone on the phone. Pretty frustrating.
Mark Harlan: Terribly frustrating onboarding process. No in-person appointments available. Same cost for in-person visits. Intake team late to make phone calls. Snarky comments when I called them 5 minutes after the appointment. Cannot accept digital signatures. Online system from the 90s that won't allow you to sign where necessary. Waste of time. If you're a busy professional looking for healthcare services, take your time attention and money elsewhere.
Matthew Urban: Great therapists but corporate office is a money hungry dumpster fire that only sees patients as dollar signs. Avoid at all costs.
2. Thriveworks Counseling & Psychiatry Cambridge - Cambridge
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· 112 reviews
929 Massachusetts Ave Suite 103, Suite M03, Cambridge, MA 02139
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Alan Wigder: I can't say enough positive things about my experience with Thriveworks. My counselor was more than I expected. She gave me exercises and tools that immediately helped me. Crystal was the perfect professional to get me on the road to feeling better. I wouldn't hesitate to recommend her or Thriveworks!
Beth Louis: Jennifer Royster is wonderful. She is compassionate, empathic and a real professional.
Casey Smith: Terrible customer service trying to book as a new client.
Dan Ford: I second the statement that you should never give this group your credit card. My daughter needed treatment with this group over 2 years ago yet they will not stop billing my credit card despite many repeated calls and e-mails to the organization. I finally had to lock the credit card.
debbie: My daughter has been seeing Casey Lowth for over a year. She is excellent and I highly recommend her. She is great with teens who have social anxiety, OCD etc. My daughter does not want to see anyone else. Thank you Casey.
Julie Russell: I've been going here a number of years now. The therapists have been fine and the location is ok, though parking can be interesting, and a few years ago I would have given Thriveworks 5 stars. Today though, I begin my search for a new provider. Over the last few years, Thriveworks (the parent company, not necessarily this location) has gotten billing messed up so many times, double billing, and generally made the process of getting mental health care more stressful than not being treated at all. Today I found out 15 minutes before my appointment that the MassHealth plan I had to go on recently, that had previously been accepted by Thriveworks, would not longer be accepted because it's a Medicaid plan. So not only has dealing with billing, scheduling, and customer service become extremely stressful, now it's gotten suddenly much more expensive to boot. I guess Thriveworks doesn't think poorer people need mental health care if they can't make any money off of them.From an IT perspective, it's been interesting and sometimes amusing (you have to laugh to keep from crying, right?) to see the poor attempt at a patient portal. You can't even do basic things like schedule appointments in it. Merging two systems into a cohesive whole API really didn't work well.A few years ago I was recommending Thriveworks to people. It's a shame that it's gone so downhill.
S A: This company has the most inflexible cancellation policy ever. Do not use a service if you have children. My daughter got sent home from school sick and when I canceled my appointment I was charged $100 cancellation fee!! Who does this during these post Covid times when the hospitals are filled with sick children. Shame on Thrive networks.!! Do not support this business or the greedy therapist that work for them.
Breanna Cummings: Do not give this company your credit card number. Pretty good counselors, but awful customer service. They incorrectly charge me all the time and it's very difficult to get help through their customer service number. Most of the time no one picks up at all. I've been hung up on by multiple customer service representatives when I've had issues. When they do pick up (and don't hang up on me), the representatives just send a message to the billing team and then I may never hear from them again about my issues unless I continue to hound them. I've called before and just desperately asked for a supervisor but the supervisor is never able to speak to me for some reason. I had to complain on Twitter before someone reached out to me with help and we talked about the incorrect charges through email but the issue still continued with no updates afterward. I got to know the representatives pretty well after calling and emailing for months with no progress. In the end, I had to cancel the card they had access to in order to stop the ridiculous charges. This ruined my 2021 Christmas.
Ashley McCool: Thrive work seems to only care about their Money, I've been trying to get ahold of someone in their billing department for almost two weeks now for a balance that shouldn't be there but no one will get back to me! It's frustrating when you can get a hold of someone to make an appointment no problem but when it has to do the billing you can't get ahold of someone, I was left on hold for a ridiculous amount of time, no one ever answered, I've tried their phone system, that's supposed to call you back in the order that they receive... And again NO CALL BACK! maybe leaving a bad review will get someone to call me back!
Connor Gaffney: Started services two months ago.... both my therapist and psychiatrist quit the company with no notice within one week of each other. Hundreds of dollars down the drain and the company will not do anything to address it except charge me for new practitioners.
Jamie Brousseau: I have worked with Jeffrey White who has been very professional and helpful during our sessions together. He has been very accomodating with my difficult schedule and has provided numerous resources to me even in between appointments on his own time.
caroline fitzpatrick: Angelo Conti has been incredible to work with. He is very knowledgeable, professional, and accommodating with his clients. Angelo does a great job with creating a safe space with his clients to grow. His compassion, warmth, and dedication shines through his work!
jorden wiggins: Thriveworks has incorrectly billed my family for the past 2 years. Mid 2020, they charged my husband's credit card for over $1300 in error. When we reached out, they noted that it was in error and after several emails they refunded the total amount charged.Now, in June of 2022, they charged us $600. After asking for an itemized bill and comparing with our health insurance, we realized that they charged us out-of-pocket prices for 6 therapy sessions from Oct-Dec 2021. These claims were denied by our insurance because Thriveworks didn't submit them until March of 2022, which is outside of the contracted submission timeframe. Instead of reaching out to us or appealing to the insurance, Thriveworks charged the card on file with no notification or receipt. We have reached out to them multiple times over the last month and have received no further information regarding this refund.Therapy is great and all, but this company and it's billing office will charge you incorrectly for years to come.
Sam: They automatically enroll you in a $99 dollar per month scheme where you can “talk to your therapist in 15 minute intervals any time”. My insurance covers 100% of services but I still had to ask to opt out of this. The people answering the phone are getting a commission or something on these $99 per month sales because they’re hustling you. They ask for your debit card over the phone so they can “automatically charge the card if you miss an appointment”. Standard practice in the Industry is to simply bill you so the charge is itemized and can be disputed if it’s incorrect. The message you get while waiting on the phone is from the owner of the company who sounds like a tormented version of Kenneth from 30 Rock. This would be funny if their business model wasn’t a total scam.They found a provider who had availability in the next week but they wouldn’t book the appointment without me providing my debit information over the phone. I declined because that’s a ridiculous policy so we both lost out, and my time was wasted by the person trying to steer me into these expensive and unnecessary “customized services”. They may be able to find you a provider but they’ve made a complete racquet out of the process and it’s not worth the price. Positive reviews here are correlated to the providers people have been connected to, not this company. These people only serve as an intermediary, and they’re making bank by exploiting the collective mental heath crisis of 2022.
Alissa Parker: Terrible company with fraudulent billing practices. Do not give this company access to a credit card or bank account.
Todd Casselman: DO NOT USE THIS SERVICE. THEY DOUBLE CHARGE YOU. THEY HAVE THE WORST CUSTOMER SERVICE. HORRIBLE!!!!!!!!!!!!!!!!!!
Sarah Stankowicz: EDIT: Thriveworks followed up, apologized, and refunded my charges. I was pleasantly surprised by their consideration and hope they will provide more transparency to their clients moving forward.I reached out to ThriveWorks to schedule a brief intake appointment, but found the therapist to be nice but not to my taste, and I said I no longer needed to make appointments. I received no emails, no logins, no confirmations after said appointment and thought it was over and done with. A year and a half later (a few days ago), I receive an email confirming my monthly fee has been charged, and I follow up. Turns out I had been signed up for a subscription service without ever receiving a single email from the company. They shrugged and showed me a document I supposedly Docusigned at 12:30 in the morning (an auto-generated signature, but no record in my docusign account, and again, no email to ever confirm, no login to an online account, nothing). I'm just lucky that whatever system they used made a mistake and clued me into this insanity by sending me a confirmation email, or I'd still be paying now, none the wiser. Be careful with this service.
Jacqueline Young: My therapist, Emily Kossowsky, was fantastic. I'm leaving a one star review for my experience with the Thriveworks office and conflicting information from my clinician. I had spoken to my therapist about pausing my subscription and she said that she had taken care of it for me. However, I was charged the $19 monthly fee the following month anyways. I called the Thriveworks office and they refused to refund me for the $19 and told me that clinicians don't have control over pausing/cancelling subscriptions. I'm upset that I received conflicting information and that clinicians are not informed about the Thriveworks process. This lack of clarity would be devastating for someone in a vulnerable financial situation, especially after building trust with a therapist for so long. Thriveworks needs to tell their clinicians the correct process for pausing/cancelling a subscription so they know what to tell their clients.EDIT: I reached out to them and they refunded me the $19 monthly fee. Review changed from 1 star to 4 stars.
Kim Holt: This organization is terrible. I have had a few sessions with therapist Colleen Good. The session were mediocre. But that is not the reason why I am rating this organization so low. My biggest issue is something happened on their end, where my therapist was longer listed as a provider in the practice, therefore insurance was not covering my last session. I have talked to my provider as well as their billing department. No one ever got back to me to provide any sort of resolution or support. Than to make matters worst, I started seeing charges for the month of November, when was last session was in September. I have reached out to my therapist, billing and chat support. No one has gotten back to me to help resolve this issue.I feel that this practice is very sketchy and shady and would not recommend them to anyone. It’s funny because they charge their patients a few to ensure a more customizable experience. It has been anything but.
Brett Amber Westbrook: I absolutely recommend Kyle Kunkel. She is empathetic and very resourceful. She is relatable and makes conversations easy to engage in. If you're seeking support, go see her!
Brenda Atkins: Being charged monthly fees after cancelling . Now I’m being charged for office visits I’ve never had. Try and call to figure it out and get people who say they will email the correct department… then hear nothing! Call again to find out the email went to wrong dept and wait another week to hear nothing! How can they charge my acct for a visit I never had? HIPAA violation
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Mental health clinic
3. LifeStance Health - Cambridge
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· 2 reviews
843 Massachusetts Ave, Cambridge, MA 02139
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Alaska Lam: Update: Looks like they’ve changed their business name and posted a fake review discounting my experiences.I really wanted to like this place, but I haven't been able to utilize it due to their organizational systems unfortunately. The first time I tried to make an appointment as a new client a week in advance, I was contacted the day of my appointment by the therapist. He let me know that he didn't feel he had the experience needed to help me.I decided to request another appointment for the following week, with a different therapist. Despite multiple appointment times showing in his online calendar, he messaged me to let me know that he is not currently accepting new clients. It's understandable that the times I saw online were probably reserved for his current clients. However, as a new client, I had no way of knowing this, and it's too bad that the online system had no way of informing me that this therapist is not currently accepting new clients, before I went to the effort of filling out several lengthy intake forms. The online system even allowed me to request these calendar times, despite the fact that I selected "new client" as an option.I wouldn't recommend this place - the difficulties in reaching a therapist who can either work with you, as well as the difficulties in their online booking system which is inaccurately representing therapists as available for new clients [when in fact they are not], is very frustrating, especially for those who are seeking these very services.
Ariana Barbas: Now i have been in therapy for as long as i can remember. I have seen every therapist there is, and here at the whole living center is one of the best places i have ever been. Now lets be clear the woman who wrote that nobody got back to her and they were unorganized that has nothing to do with the whole living center but maybe one therapist. They got rid of the calendar so you’ll never be able to make your own appointment again as it was too confusing for people clearly. I have been here for 3 years and loved every minute! The owner is an amazing human she is an actual person who really just wants to help people. I have seen sadie for the past three years and switched from her when she moved out of state. I now see lisa who's just as great, i recommend this place to ANYONE seeking therapy. This place is the most kind, warm, understanding place i have ever been. This placed saved my life and i am forever grateful for the whole living center
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Mental health clinic
4. LifeStance Health - Watertown
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· 5 reviews
625 Mt Auburn St Suite 205A, Cambridge, MA 02138
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Psychologist
5. Kendall Psychological Associates, P.C. - Cambridge
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· 3 reviews
234 Broadway #2, Cambridge, MA 02139
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Psychologist
6. Dr. Inna Khazan - Boston
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· 4 reviews
10 Post Office Square Suite 800, Boston, MA 02109
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Mental health service
7. Boston Health Psychology - Boston
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· 5 reviews
10 Post Office Square, Boston, MA 02109
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