Best Chimney Sweep Cambridge Near Me

Candace Miller: This is the first review I have ever written. John the service guy finally called me back after 2 weeks of back and forth calls. He had immediate attitude on the phone and asked how I got his number (he called me first from an inquiry on the Heatilator website). As if I wasn't in the right to be calling him. He sounded super annoyed to even be on the phone.He tells me it will be 325 just for the visit, not counting any other parts or additional service. We made an appointment for March 9th. I asked about the cancellation policy (if we found someone sooner) which is a totally normal question. He gave me a very rude response as if he was chastising me for even asking. Being a customer that wants my fireplace fixed in a timely manner and given his past response rate I don't think it was an abnormal question to ask.I had a bad feeling from the start of the call from his attitude alone. Go elsewhere for your fireplace needs.it’s unfortunate because the first guy that called me from black magic chimney to set me up with John could not have been nicer.

Victoria Kelleher: I looked everywhere for an elusive stove part and they not only had access but had it in stock. They were friendly, prompt, and helpful, whereas other places didn't even return my calls. A pleasure doing business with them.

Michael Orlinski: Super knowledgeable and very nice to deal with.

Andrew Lloyd: If you enjoy cancelled appointments, No-call No-shows, and unreturned calls, this is the business for you.If there is any other company that can get the work done for you, please save yourself the aggravation.

Gb Gb: Amazing place.. It's a little like going to Dyagone Alley in Harry Potter. They have everything and then some. It's a real treat! Go just for the experience!

Jessica Fredricks: Poor customer service from trying to make an appointment to trying to get work scheduled. Very overpriced.

8574887043: We just had the pleasure of having black magic install a new gas fireplace. The entire process from the beginning was amazing. Perry, Jay and Mario were very courteous and professional. I highly recommend this company to anyone interested in purchasing a gas fireplace. I also want to recognize Devito Plumbing , Kyle and Paul you guys are the best. Thanks to all. RFM Somerville MA.

Dean Toulan: Called and emailed requesting information - never got it. Went into the store, asked questions and went home and did some research. I called back to schedule an onsite appointment, confirmed it and was no-showed. I then rescheduled, confirmed, and received an email that the person there was unsure of when my appointment was hours before it was set to happen. I called + emailed - confirmed with contact that they would show up at the end of the day and was no-showed again.

Gali Katz Rotem: Got an excellent service! I love my new fireplace....I did get nervous by reading the reviews but the team was very helpful during the entire process. Highly recommended

Shelby Francis: Great service and selection. Knowledgeable staff helped us pick out the right fireplace for our space at a very reasonable price.

Buzz Aldrich: They don't seem interested in doing business. We picked out a fireplace insert and have asked for a quote so we can buy it at least 5 times over 3 weeks via both email and phone. This is from the sales rep who already spent time visiting our house to show us options. No response. Completely incompetent at communications would not trust them at this point.

Lisa: Terrific. I had two previous guys come to look at my chimney problem. Let's just say each of those earlier two had major red flags going on. With Black Magic, they picked up the phone immediately, made an appt for 2 days later, showed up on time, and did an amazing job identifying options. Basically I need chimney caps, but my house has a roof that would need scaffolding to install those, so he just said, "It would be less for you to hire a roofer than for us to do the scaffolding." This is so rare-- someone letting go of a business opportunity to do the right thing by way of the customer. I was so impressed. He also took a look at my chimney liner (which another guy said I needed to have replaced asap, but which is only a year old). Black Magic said, no need to do it now, just have it looked at in 5 years; it likely will last at least 10. He was truly outstanding, knowledgeable, honest, and pleasant!

Paul McDonald: Good service. Great equipment fair pricing

Charles R: Don't waste your time like they wasted mine. Go to Chelmsford Fireplace instead. After multiple calls asking for a quote, I got crickets. Nada. Nothing.

Antonio Cicolini: Wanted for a simple chimney cap that their chimney cleaners actually recommended. They kept me on the "line" for months that I was on the list to get it done. I must had called 4-5 times waiting to be next. Never showed, called, or emailed. Awful customer service. The chimney sweepers were very knowledgeable and experienced... just wish their customer service was somewhat decent.

Cara Abdulrazak: The absolute worst experience I've ever had trying to get a chimney cleaned.Scheduled on 3 different occasions, showed up on the first and couldn't do the work, never showed for the second scheduled appointment, showed up for the third and couldn't do the work AGAIN!After the guy left I called the office to find out why they didn't send the right people and equipment, lady said she would call me right back..Never heard from them!!....wowHow are you still in business?

Jamie Braman: After being stood up for my second appointment for a routing cleaning, they were very curt with me on the phone. I have been a loyal customer for eight years and to be ignored like this unacceptable. Beware.

Afshin Beheshti: All the negative reviews are true about Black Chimney. When you initially go in before they have your money, they are friendly and even come over your house to consult. But once they get your money it is impossible to get a hold of them and they never return your calls. I dealt with Larry and he was friendly at first, but after the deposit it was almost impossible to get a hold of him. Not to mention he gave all the wrong information on the size of the fireplace and how much space it will take up. Luckily our contractor went over and got the right specs, but that even took the sales people at the store an hour to find. For people who claim to do this for a living, they know as much as I would if I spent a day searching the web... Luckily they installed everything on the right date, but my contractor realized that they didn't even level the fireplace... Stay away from this company. They are EXTREMELY frustrating to work with, incredibly hard to get a hold of on the phone or by email, and the sales people are obviously not very knowledgeable on actual fireplaces... This company really needs to train it's staff with better customer service skills...

Samantha Beam McLelland: Do not do business with Black Magic. I would give them 0 stars if it was an option. 9 months ago they sold me a chimney cap which they never delivered. After calling, emailing, and visiting their store multiple times, I still have not received my chimney cap or a refund. They stole my money and have no intentions of delivering the product. This is a badly run, dishonest business.

steve wilson: I do not recommend going to Black Magic Chimney in Cambridge, MA.I purchased a pellet stove, which they said would be installed 1-2 weeks after payment and ordering from their supplier. For 2 months, after ignoring phone calls and emails, they finally replied saying they were "busy." 3 weeks later, they brought the wrong stove to my home.It took almost 2 more months of calls and emails to get them back...I dealt with the owner, Perry who doesn't seem to have both oars in the water. stay away from this place....

Xingna: Positive:Professionalism,Punctuality,Quality,ResponsivenessBest services!Service:Rain cap installation

Susan sullivan: Downeast Chimney exemplifies good value, good work, and excellent service. Last year, Ross cleaned our chimney: he was punctual, pleasant, and efficient. This year, however, my positive feeling about this company was cemented further when I reached out to them by phone to ask for an opinion about a chimney concern that was coming from our condo neighbor’s chimney, but was impacting the air quality in my unit. Louis graciously listened to my tale and offered thoughtful ( and, it turns out—correct) advice. At the end of our conversation, he then offered to come and look at the problem if his suggestion did not work. His advice was both freely given and invaluable. I have not encountered such high integrity and customer service from a company in a long while. Do not hesitate to engage Downeast Chimney.Service:Chimney cleaning

Abhay Kini: Great team to work with. Prompt, reliable and good work.

Doug Eifert: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueDowneast Chimney Sweep has done great work for me in the past, but you have to love a company that doesn't try to upsell you on service. I had inquired about a service that I was ready to pay for and they explained to me in detail why I didnt need it. A+Services:Stove fireplace cleaning,Rain cap installation

Raymond Li: The rain poured into family room through my chimney during a storm, so I was anxious to install a cap to the chimney. Contacted multiple companies, some quoted very high, some reply very slowly, until I found Louis and his company. The quote is reasonable and I am very happy that the whole work was completed in a short time, very professional and efficient. It is definitely recommended.Service:Rain cap installation

Stewart Glass: * On time.* Knowledgeable.* Fairly priced.* Felt very honest in their assessments, didn’t try to uncharge or upsell me.* Personable and friendly.Will be my go to for chimney related services!

Lorraine Bertolino: After finding out that I needed a chimney company to make it possible to replace a pipe for my furnace, I got in touch with several companies to tell them I have no heat until this is done. Only Lou, the owner of DOWNEAST CHIMNEY responded with my needs. I can’t say enough about the professionalism and care they give to their work. Lou showed complete compassion and even took time out of their busy schedule to accommodate me. He and his son, Jacob, did a super job to enable me to have heat. They went above and beyond with their work ethic and honesty!!! Thank you so much!Service:Masonry repair maintenance

Daniel Schultz: Positive:ResponsivenessThe guys at Downeast Chimney Sweep were a pleasure to work with. Very responsive and made the whole process efficient and smooth. They did an excellent job inspecting, cleaning, and installing a rain cap on our new home. Definitely recommend them if you're in the area.Services:Rain cap installation,Chimney cleaning,Chimney flue cleaning,Chimney inspections

Micah Sieber: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI've had nothing but great service, they are easy going and true professionals. Thanks.Services:Rain cap installation,Chimney cleaning,Chimney inspections

Tim K: I didn’t hesitate calling Downeast Chimney Sweep a second time when I needed my chimney swept. First, time they replaced my furnace liner and repointed the top of my chimney. And, the work was completed as desired. This father and two son team is professional, friendly and efficient. Highly recommend.

Barry Taylor: When I choose to hire people to help fix or maintain something for my home, I usually have lots of choices. Lots of companies claim talent and experience and offer a fair price. Sometimes a worker over delivers for what their estimate included. All these criteria were met by Downeast Chimney. I was lucky that as a company Downeast is fair priced and experienced and thoughtful how they might help my situation. However why I am writing this recommendation is to applaud the human interaction I enjoyed with Louis and his 2 sons Jacob and Ross. Whenever possible I look for people I can trust, people who keep their word, people who are respectful and honest like family or close friends. I was recommended to Downeast from someone who has worked in the chimney business. My chimney situation was complicated. If my interactions with everyone who I need to support my home to run well were like Louis and his 2 sons, I would be a very very happy camper.Services:Downdraft repair,Smoke chamber cleaning,Chimney repair restoration,Chimney flue cleaning

James Chin: They came on time and cleaned my chimney. The owner was friendly and very pleasant to talk to, as was his son who also came to help.They cleaned my chimney while the father inspected the hot water tank and boiler/liner. He gave me a heads up on some potential issues I might want to check out.Overall I'm very happy with the service provided and will call again.

Killa: I’m a licensed plumber in Massachusetts and I can tell you that this guy is the real deal! Attention to detail with the experience and knowledge to back it up. I would recommend Downeast chimney all day long!

ddaybre: Downeast Chimney Sweep are the best, most honest in the industry! I did my own research before I hired them and came to the conclusion that if you want an honest assessment of your chimney and quality work, this is the company, and I was proven right. In fact, our oil company asked who we were using to inspect our flue, and I said Downeast. The oil company said good, in their 40 years in the oil business, Downeast is the only one they trust. Downeast came in, inspected, gave us an honest assessment of what we needed and didn't need, did a thorough cleaning, and cleaned up the area as if they were never here. They are terrific!

Randall Moore: Lewis and Ross are true professionals and have cared for our fireplaces for years. They do great work and the fireplace always comes out looking great for the coming fire season.

David Kissell: Found them very expensive, cleaned only one flu, did a small interior masonry repair and charged $350.00, The entire job start to finish including loading and unloading equipment took 55 minutes. Feel they could have thrown in the minor repair, $250.00 would have been fair, I guess they did a good job, but then how can I know for sure, other definitely getting estimates next time.

Elizabeth Hayes: Fast quality chimney sweep!! They were in an out in under an hour and the sweep was thorough. A cap was installed with no disruption! Great work!

John Green: Good, clean and honest, I also needed some chimney masonry work, he recommended a great mason, also good, clean and honest

bonnie tobias: so reliable,clean and so nice!

Casey Kennedy: Louis and Ross were prompt, respectful, trustworthy, and thorough. Highly recommended for chimney inspection and cleaning. A+.

Rach W: Thank you Best Chimney for your thorough assessment of my chimneys! For a home that is approximately 100 years old, I knew work would be needed to get my fireplaces up and running! I am so grateful to your team for the wonderful service. The technician explained everything needed in great detail! This was the 2nd opinion of 3 I received and felt most comfortable with your knowledge and expertise! The installations of the liners and fireplace repairs went very smoothly and I look forward to working with you on any future chimney or masonry projects!!!Service:Chimney repair restoration

J L: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueSuch professionalism from this company! On time, great price, and explained everything from start to finish! Thank you Best Chimney Team!Service:Chimney cleaning

Patrick Horrigan: Tread cautiously and get a second opinion! I scheduled a chimney cleaning and inspection with Best Chimney Services. They came to my home and told me I needed to do thousands of dollars in upgrades immediately. I got a second opinion and was told Best Chimney Services was trying to upsell me. The second opinion cleaned my chimney for a few hundred dollars instead of the several thousand dollars Best Chimney was trying to charge me.Service:Chimney inspections

Fred Collins: Matt Enegess and his crew did a lousy job in their overpriced attempt to address a leak in our chimney. In fact, they caused even more problems. Not only was Mr. Enegess aggressively rude, demanded immediate payment before inspection, but he never actually fixed the leak. The irony in the nomenclature of their business is truly laughable.Services:Chimney repair restoration,Chimney inspections

Dennis della barba: Critical:Professionalism,ResponsivenessTerrible co , beware, No customer service, no one is in charge.Written quote and then said could Not do as agreed in writing,No response , No call back.Do yourself a favor DO NOT USE THIS COMPANY

Vasiliy Sharapov: Positive:Professionalism,Punctuality,Responsiveness,ValueJust had two chimneys inspected, got a rundown of the bad news with thorough explanations of everything, and ballpark estimates for what kind of quote to expect. They called ahead to offer starting 10 minutes early, which was perfect, and everything took only ~25min. Couldn't be happier!Service:Chimney inspections

Michael Cimino: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueA+ all around. Needed to get debris removed from a steam boiler exhaust vent. These guys did an absolutely amazing job and showed up 20 minutes early for an emergency call. I will use them again whenever I need to and definitely will refer to anyone in Boston. Rich who I spoke to very professional and helpful. Thank you!!Services:Chimney cleaning,Chimney flue cleaning

Nancy: Like many on this site, we were encouraged to contact Best at the end of last year to repair a decades old, drafty unsafe chimney as they were the ‘experts’. I wish I could say we got to a complete quote on the job. Five months after my initial inquiry, four technicians later, numerous emails & phone calls … & many excuses I gave up! Honestly, they blew me off. We decided to replace the fireplace door & call it a day.We are aware & sympathetic to material shortages & uneven staffing. In this case Best was disorganized & unprofessional.

Shawn: Best Chimney did a great job. Shawn was very professional, courteous, and gave 5 star customer service. We’d highly recommend them.

Karen Taylor Soiles: We cannot thank Best Chimney enough for going above and beyond as we grappled with a serious issue in our new home. We found ourselves with big problem that only an expert and reliable company could handle. Best Chimney was simply terrific! Not only was their response timely and carefully considered, the entire team was so kind and considerate as we weighed options and went thru the repairs. Best Chimney is a dependable, professional company with the experience to do the job correctly. We remain grateful.KTS Boston MAServices:Chimney inspections,Chimney repair restoration,Chimney flue cleaning,Rain cap installation

Elaine Ford: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueQuality work at a great price!! On time and efficient! Polite professional gentleman who keep our wood stove and chimney working safely and at top performanceThank youServices:Chimney inspections,Chimney flue cleaning,Stove fireplace cleaning,Chimney cleaning,Rain cap installation

Charles Cote: I just wanted to thank you for the excellent service provided. Jose and his teammates were very polite, neat, answered all of my questions, matched the color of the brick closely, replaced all the insulation around the fireplace door, cleaned off the glass and efficiently accomplished the needed repairs from top to bottom.They make a great teamThanks againCharles J Cote

Peter Fell: Service:Chimney repair restorationPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Lynne Tara Sweeney-Anderson: They assessed the job and rebuilt our 100 year old chimney stack, the leaning tower. It was a 16 inches too high with crumbling mortal and leaning precariously. In two days the job was done, cleaned up, great assistants, quiet, respectful, prompt. Not cheap but I never want cheap, I want good and reasonable. I never chose the highest or lowest price, no guarantee either will be good. How we were treated made the difference. I had one company that I had worked with before and very well known. they would come from Canton for $250.00 to assess the job and if hired would NOT apply the consultation/assessment towards the job?! Lost their #. It is worth the peace of mind and few extra dollars with professional and nice people to do the work. Will have them back for the back chimney, pointing and flashing repair and other services. Very satisfied. Thank you, Lynne and Scott AndersonServices:Chimney repair restoration,Rain cap installation

Keren McGinity: I "inherited" this company from the people I bought my condo from and am very happy I stuck with Best Chimney Services. The technician who initially inspected my chimney was very thorough and patient. Rather than automatically cleaning and charging me, he pointed out that it didn't need to be cleaned now. I hired them again to do a camera scan and the same technician came. He went out of his way to try to address a sound issue with the rain cap. I will definitely hire Best Chimney Services again in the future and encourage my neighbors to do the same.Services:Chimney inspections,Chimney cleaning

Toni Lee de Lantsheere: Your team was really wonderful - they understood how important it was for us to have that 8” liner, and made every effort, pushing through the difficulties in our old chimney (1875), to complete the job. They could not have been more pleasant, and kept me fully informed.Thanks!Services:Chimney repair restoration,Chimney flue cleaning

David Ashe: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueTremendous job at a reasonable price. Two employees showed up on time and ready to go. They were very professional and took great pride in their work. Repaired top 4’ and put cap of my chimney and it looks like new. Cleaned up and left my place like it was before they got there. Would absolutely recommend them .Services:Chimney repair restoration,Chimney flue cleaning

elspeth macmillan: Positive:Professionalism,Punctuality,ResponsivenessGreat experience! Mark came over to inspect our wood burning stove (we live in South End). He was on-time, and extremely knowledgable about chimneys & wood stoves. Appreciated his insight & good nature. Highly recommend!Service:Chimney inspections

Jin Xia: This is my first season for using the fire place and chimney. The technical arrived on time. After a visual inspection, Mark told me that the chimney is in great shape; don't need a cleaning. I was not charged for the service. I'd highly recommend this company because they are professional and honest. Thanks to Best Chimney. I'd use them again for sure.Service:Chimney inspections

Franklin Daley: Did a great job on my chimney. Thank you

patty allen: She hasn't showed up twice n never got a call she wasn't coming. I waited a hour n then I had to call. She very young n not experienced. Wish I could get someone more experienced.

James Petkewich: Positive:Value2 professional men came and cleaned and inspected fireplace and chimney, they took pictures to show exactly what problems were and got back to me with pricing to fix any problems that they said needed to be corrected.Services:Chimney cleaning,Masonry repair maintenance,Chimney inspections,Downdraft repair,Chimney repair restoration,Stove fireplace cleaning,Chimney flue cleaning,Rain cap installation,Water damage-related mold removal,Brick block work

Ellen Crawford: The entire experience was very good. They were on time, professional, respectful, and did a great job! We were very happy with the service they provided and would highly recommend them to family or friends. Ellen C

Richard M: Positive:Professionalism,Punctuality,Quality,ValueVery satisfied. Reasonable pricing too. Good guys and very professional.Service:Stove fireplace cleaning

Tom Swanson: Positive:Professionalism,PunctualityOn time service, friendly technicians and good quality work. Highly recommended!Services:Masonry repair maintenance,Chimney inspections

John Graham: Prompt service and very professionally done. Had chimney cleaned and repaired, rain cap installed, and very happy with the results.Services:Stove fireplace cleaning,Rain cap installation,Brick block work

peter stickney: I bought my house two years ago and was unaware of the condition of the two fireplaces I had, one in the basement and one in the main living floor. I called Sweepnman to do an inspection of both and see what it would take to get the main fireplace in operational condition. Mark came out to do a full inspection and cleaning, he was on time, professional and very clean, he laid down mats on the floor and vacuumed the area when he was done. He did a thorough job and presented me with detailed photos and reports, as well as needed repairs to get the fireplaces in working order. I decided to go with Sweepnman to get the main fireplace in working order. I needed both interior and exterior work. Inside, I needed parging, outside I needed a damper replacement, repointing, water sealing, and a flashing repair. Jimmy and his partner came relatively quickly after I decided to proceed with the needed repairs. Like Mark, he was prompt, on time, explained what needed to be done and very clean. We had to wait on the weather to do the exterior, but the main office kept me well informed of schedules. I am happy with the work done by the entire team and would recommend them. As an added bonus, they work with a bank if you choose to finance your work, which I did. That process was entirely online and automated and could not have been easier!

Bob Flannery: Positive:Professionalism,Quality,Responsiveness,ValueStand by their work. Fast and professional

Dale Massey: Sweepman was great. They were able to get to the property the same day I called. I would highly recommend.Dale MasseyGreenstone ManagementService:Rain cap installation

Bob Priestley: This team of professionals was quick to respond and a crucial part of getting the heat back running in my 2-family house. They installed a new chimney liner and vent pipes for my gas heating systems. I had a brand new system installed recently and was having backdraft issues that were shutting down the system, after their work, no problems. Please experience their work for yourself and don’t hesitate to call.Services:Downdraft repair,Rain cap installation

Allison Bradley: Services:Rain cap installation,Chimney flue cleaningPositive:Professionalism,Punctuality,Responsiveness

William Spencer: Services:Fireplace installations,Chimney flue cleaning

Jameel Webb-Davis: I had no idea what was going on with my fireplace and I am so happy I called them before using it. They scheduled me a couple of weeks out, but then called when there was a cancellation and came over the next day. The men were very friendly and professional. My fireplace needs a lot of work and they explained all the details. I will use them in the Spring to repair my chimney.Service:Chimney inspections

Kristin Simmons: We called sweepnman to fix a downdraft but during their inspection they identified a number of issues making the fireplace a fire hazard unless repaired. We had them do the work that was critical. After we converted from oil to gas years ago, it had never been properly vented/re-directed. They initially thought they would have to tear open part of our wall but luckily they were able to avoid it due to their careful and diligent work. We are very pleased with the professionalism and work by the technicians. A few weeks after we received a thank you note and box of amazing caramels (avenue sweets) for choosing them. That’s service you don’t see much of anymore and it really does makes a difference these days. We will definitely be using them again!Services:Rain cap installation,Chimney repair restoration,Chimney inspections

Steve Costello: Very fast and friendly response from the sales team followed by a quick, clean completion of work. Would recommend and work with again.

Jennifer Diorio: Services:Rain cap installation,Chimney repair restoration,Brick block work,Masonry repair maintenance,Chimney inspectionsPositive:Professionalism,Punctuality,Quality,Responsiveness

Michelle Glavin: Positive:Professionalism,Punctuality,QualityUsed this business for a wood stove cleaning. They showed up on time and did a thorough job. Found a few things that needed repair and were back as soon as I received the estimate.Very happy with the crew that arrived!Services:Chimney flue cleaning,Stove fireplace cleaning

Michael Turner: Positive:Professionalism,Punctuality,ResponsivenessShout out to Dan Andre... Thanks for the professional care while in my home. Much appreciated.Services:Chimney cleaning,Chimney flue cleaning,Chimney inspections

Bob Heff: Services:Rain cap installation,Chimney repair restorationPositive:Professionalism,Punctuality,Responsiveness,Value

Mike Colclough: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value(I am the homeowner here using my son's account as I do not have one.) Dealing with this company was easy, from scheduling an appointment with the office to getting the work done. Dan arrived on time, was very pleasant and professional, and was easy to work with.Services:Chimney cleaning,Chimney flue cleaning,Animal removal,Stove fireplace cleaning,Chimney inspections

William Smith: Positive:Professionalism,PunctualityWe have a 25 plus year old unique fireplace that we have seldom used because of smoking issues. Sweepnman provided a thorough inspection of our chimney and offered advice for improving our experience with the fireplace which we will try. The technician was very knowledgeable and answered all our questions. Thank you Dan.Service:Chimney inspections