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CHA Cambridge Hospital Mount Auburn Hospital Joslin Diabetes Center

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1. CHA Cambridge Hospital - Cambridge

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· 261 reviews

1493 Cambridge St, Cambridge, MA 02139

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CHA Cambridge Hospital: what do users think?
Deborah Dolinger: Today I called to speak with the scheduling office for psychiatry. The secretary was very unpleasant and need to be fired. She didn't have any people skills.
Rita flores da silva leite: Thank you for the excellent care I received today from Beth Murray, Dr.Mularella's assistant. Very attentive, loving and patient. Thank you very much for your attention and care.
Kristina G: I think I'd rather suffer in pain with whatever illness or injury I have going forward rather than put myself through the misery of dealing with CHA - between scheduling appointments, not getting extremely useful or timely care (average late time for doctors via telehealth & in person appointments is 20-30 minutes), getting overcharged for the care I'm getting, and then having the billing department hang up on me midway through trying to dispute charges. Too many headaches throughout the entire process that deter me from every wanting to see a doctor.
oscar funez: Cuidado al ir a este hospital no se los recomiendo para nada. Aquí no les atienden a los pacientes solo dicen es infección nada más cuando el paciente se está muriendo de dolor solo les dan aspirina para el dolor. No les hacen exámenes de sangre ni de orina nada. Cómo que los doctores son estudiantes aún. Creo que el hospital de Cambridge es de estudiantes haciendo la práctica
Fawaz Alhenaki: The garage was completely full and I was late to my appointment because of that.
paula miranda: Every time I go to this hospital I am very well received. My two children were born in this hospital and I am very grateful for the care everyone always takes with me and my family. Earlier this week I had surgery with Dr Davina Franco, I have no words to thank how well I was treated by everyone from the reception team, the gynecology team, the anesthesia team, the nursing team, the translator Isabel who helped me and made me comfortable and everyone who somehow contributed to making me feel good. Certainly a work of excellence. Thank you all so much.
Charlotte T: I was in the behavioural united and omg I’d pay literal money to say hi to the staff again my therapist up there was Courtney love you babe my favourite staff was tiara literally bestie 10/10 loved it there
Rigoberto Valdon: Nos atendieron super bien muchas gracias por sus servicios consejos Dios los bendiga las hemfermeras traductores doctores y servicios de comida Moy amables todos 🙏🙏🙏🙏
Renan Miranda: Great place, great Doctors and nurses, great staff.Every time we needed, they were able to treat us.My family and I are grateful to be treated here,Thank you.
Pauline Kearney: Avoid this hospital
Manu P: This review is for my Primary Care Physician Dr. Ambika Srivastava. I've been seeing her for a few years now and she's literally the best doctor ever. I'm always impressed with her diagnosis. She's also patient and kind.
pearl roses: I have come into this hospital. See my doctor. Few times I have seen him . I have brain cancer and many symptoms. When asked by the person about your meds .etc . I’m answering her questions . I read notes you have in me stating I complain about all my symptoms. Cancer . Then don’t ask .me . Seeing the notes . I’m complaining find that the front desk when calling are rude as well .before calling too . I say I have trouble hearing speaking. I was asking to speak to the woman who just called me to confirm my appointment saying I get only 15 min my appointment . I can’t be rushed .trying to talk doesn’t know who had called me no notes tells him iwho called me .I explained why I needed to speak with that same person who called me twice this week telling me to reschedule I’m coming in tomorrow. 15 min appointment my doctor. It’s why they wanted to reschedule me .To give me more tKnowing my situation. Hearing issues . I tell them . Why not reschedule someone else !! I was there already!!! Told them prior to cominhwhen I say no it’s no I made it clear . No resident!!! Doctor only . not to speak loud talk slowly and not rush me . I can get loud I can’t hear myself talk .I been laughed at .not funny. And By that resident.when seen .last time a month ago .I believe it longer .my memory off . The doc I see was not available. So I made appointment to see his colleague. I made it clear I can’t do resident. Then see the doctor. Due to my speech . . To much on me . Repeat myself. I can’t keep on repeating myself. It’s why so long this . My situation. I left crying. Exhausted . And panic anxiety not being told over n over . I explain when making appointment. Front desk rude . Who answers . No help when j asked . I need to talk to the person who called z why no notes in there who called me . it’s not all brain cancer. I hurt myself walking . Falls .stop askingAbout my cancer. To tell me in the notes I complain about my alimenta . I was asked . And I’m trying to explain again . As I do making the appointment what to please do . Not talk fast loud . Give me time . Last appointment didn’t listen . Put in notes or no INE read them .Touching my feet with a pin resident did . I have no feeling. Loss of sensation.they know tgst .been like tgst .feet . Loss of senses injury have falls . Twisted my ankle . Severe blk blue . Swelled . Ankle blk blue got . She comes back . With the doctor by that time long wait .knowing he never saw my mris he didn’t see my mri s . Read look my notes from test . I gave him . The doctor never checked my toes or looked at me on the computer. Write ing I asked as he was getting up walking What about my toes . Never touched me at all .or look at me turns around .Tells me leave them alone your toes . .asked me did I have a stroke talking face went sideways. He seen . Pressure talking I have .The resident did not see it because wasn’t like that as I was seen Talking does it . walked out both . I can’t hear .Talk slow I tell them front desk tell doctor. Put in your notes . Tell doctor not come in fast . My vision .I call saying it got worse need was called just now early. I get a call to reschedule because can only give me 15 min . Call me last min 2 days prior reschedule with somebody else my toes were never I was checked last appointment.!!! and I got worse big holes on the side inflamed. Grown effected other toe hole . Wrong notes hace on me ..resident laughed too . .when I said it’s not what I told you when I said .They never communicated . Telling me I need phscial therapy .on something I have something growing. Resident I’m not a guiña pig . I say no resident is no !Stress can cause me a severe seizure. I left crying frustrated laugh at was .Not checked resident. . Reschedule some one else !! checked gave me resident to much on me . When I say no is nolast appointment. For nothing.resident!I’m worse . My hands off writing long messages huI’m tired of repeating myself .So tomorrow will have a 15 min appointment.I won’t get the answers . Do I come in told I have to see another patient now
Anthony Puzyn: This is the healthcare you get when you vote for socialists. In this country we went from the best to worst in about a decades time. Now get your cookie cutter treatment with no individual care assessment. Wait 6 month or a year for an appointment. Be shuffled to the back of the line because of your skin color in the name of equity!Force people to wear useless masks that literally stop nothing. Nurses use shaming language due to vaccine status. All care & common sense is gone, the first priority is political correctness not your health.
Jarrod Pappalardo: From the staff to security to the nurses and Doctors this place is very well run.
Xiomara Melara: Called to make an appointment the the lady that i got transferred to was very rude, i get that maybe she couldn’t help but she could’ve at least be nicer, it really doesn’t take much to be nice!!
Harshali P: I've been with CHA for a while now and I have mostly always had a warm and welcoming experience, both at the main hospital and at the Windsor Street Primary Care clinic.I had surgery at the CHA hospital yesterday and I was apprehensive and anxious as it was my first surgery ever. I could not have had a better experience.Although I had to wait a little bit at the third floor surgical office, after I was taken in, it was a smooth and safe experience.The nurses were super kind, caring and sweet to me. Shout out to all the nurses - Janice, Dana, Germaine and some more whose names I don't remember, who took great care of me and made me feel looked after. The anesthesiologists Dr Kimberly and another one whose name I can't remember unfortunately were both very calm and sweet. They came and said hi, explained everything and did their best to calm my nerves.A special shout out to Dr. Tyler, an obgyn who was meant to assist in my surgery. He noticed my hesitation when he introduced himself and probed me further. Upon hearing that I prefer female doctors and providers due to trauma, he ensured me that it is my right to ask for what makes me comfortable. Went ahead to say thank you for letting him know. He then made sure to talk to my doctor Dr Beatty about this so that I could feel safe.Thank you to Dr Catherine Beatty as well as her entire staff and every single person who attended to me yesterday. It made my first surgical experience less scary and for that I'm grateful.
Tio James Noc: Nice people
Jamie Jendrzin: So far I haven't had any issues worth remembering from starting to go here in 2018 to now. I know everyone's experiences are different, but so far I didn't mind every time
Sr. Helena Burns, fsp: I'm not someone who complains unless it's REALLY bad. In August 2022, a young intern was given what seemed like complete authority over my perfectly healthy elderly half-sister who was sent by her nursing home for a psych exam (depression). She spent hours and hours in ER before getting a room. She then tested positive for Covid in the hospital & died 2 weeks later. I complained to the good doctors about her (there were good docs & good nurses), but she remained assigned to my sister. I think she wrote her off & did a "death protocol" on her (I wasn't told all the meds they were giving her, even when I asked for a list). My sister was very spry & would try to go to the bathroom herself (not allowed! even with my help)--everything was: bedpan, lay in bed and languish, get pneumonia. The 1st thing they did was stop giving her all her regular old ppl meds. When my elderly mum goes to her great hospital (Mt Auburn in Cambridge), the 1st thing they do is make sure she gets her regular meds. I was told "we're thinking long term, not short term with your sister." (What the heck does that mean?) As the days dragged on, I was told "you just want her to be comfortable, right?" I said, "No, I want her to get well & go home." It was truly awful and I feel so guilty to this day that I didn't drag her out of there when I still could. The young intern (& another doc that seemed to be "in collusion" with her) was cold as ice toward both myself & my sister (even when my sister was so sweet, joking, thanking & complimenting them). I forgive them because I'm a Christian (& so was my sister)--but this disgraceful kind of "treatment" has to stop.
Izzy Maxwell: Came in seeking help with mental health. Was traumatized by the staff then forcibly hospitalized. This is not what care looks like.
Kristen Cutone: This is supposed to ba an urgent care / emergency hospital I checked in at 2:30 got called for X-ray at 6pm and NOW still waiting at 8:00pm for a radiologist to come tell me the X-ray results this hospital literally makesu wait like a Hurd if animals in a rm of pl coughing up Lunda during covid and RSV season for 6-8 even 10 hours hoping plp will just leave and go to another emergency rm and that’s wuts happening the only reason there no longer is 35 people (I counted) is not Bcuz of medical help but Bcuz the people have left for other ER’s I have recorded and questioned pretty much ALL SINCE I HAVE ARIVED AND WILL BE DOCUMENTING THIS FOR IG, YouTube and local news

2. Mount Auburn Hospital - Cambridge

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· 286 reviews

330 Mt Auburn St, Cambridge, MA 02138

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Mount Auburn Hospital: what do users think?
Jayonia: Ive lived in Cambridge all my life & as a black woman i know amongst my community NOT TO GO THERE. Heed this warning sistas.
James U: The providers I saw at Mt Auburn were all great. The billing office here, though is a total nightmare and why I will avoid this place from now on. I have had two separate issues, including one related to how a visit was coded that I went back and forth with the billing office about for 9 months. Part of the problem is that the people you talk to on the phone are not the people who actually review the coding issues, so I have never been able to get a clear answer about why my coding issue was not being resolved. Last I heard, my bill was being sent back to be reviewed by the coding people yet again, and I was told not to pay the bill in the meantime. Then today I got a letter from a collections agency for the bill, which to my knowledge was still under review! I’m so frustrated by this whole thing, I'll probably pay the bill which wasn’t that much anyway just so that I don’t have to deal with this hospital's billing office ever again.
Aly Eve Remmos: I've had both good and bad experiences here. I've always been treated very well for physical illness and delivering my son was great. However on the flip side I've gone to the emergency department for psychiatric reasons multiple times and that hasn't been as great. Understandable during covid when already stretched thin AND having to deal with me having a meltdown. Luckily it was only that one time a nurse was horrible to me (she was shockingly mean). Otherwise psych there is psych and it's never a pleasant experience.
Italo Brilhante: The wonderful place where my son was born , all employees were amazing 🤩 very professional. 1st world in quality and professionalism. Say hi to Bryan Brilhante 😍
Areeba Saeed: Pathetic service. I came to the ER with Covid distress, and they had no system to let the patient know about service time/delays etc. I sat there by the front door for hours, without any update on my status. If you go to the ER, expect to be in the waiting room for a min 3-4 hours, if not more.
Thomas Wheeler: Recently my youngest son was admitted to the ICU at Mt Auburn Hospital. I can only speak to that unit and the staff working there as it was the only part of the hospital I dealt with. Being from out of state, we were guided every step of the way by a social worker, the doctors, nurses and the organ transplant coordinators. Although it was a terrible personal loss for our family, everyone we dealt with could not have been nicer or more considerate during a time when we could barely think for ourselves we had so much support keeping us informed and truly felt they each cared for my son and our entire family.
Rosa Lopez: I gave birth to my son here and it was an absolute nightmare. Trying to recover from a C-section was near to impossible. Construction work was happening in the room near ours. Heavy pounding throughout my stay startled not only me but my little one. It was impossible to sleep or recover. We kindly requested a different room and had to deal with retaliatory nurses. The nurses were horrible. Rough with my baby and inconsiderate.Educate yourself and get an doula or an advocate of some sort to accompany you during your birthing experience. Nurses are nothing less than bullies who want insurance money.
Scooter McGavin: Despite the work they do, a lot of the nurses are rude except for the very few who are actually nice and helpful. Otherwise I don't approve of the practice that they use. They give horrible attitudes they don't give you all the information you need. We had our mother in there and they couldn't even tell us where she went. Even though I was a proxy. They lie and they don't treat their patients with care.
debra lister: Mount Auburn Hospital is a training hospital for HARVARD Medical and hold the highest standards for all staff. They are the most pleasant and compassionate staff I have experienced with high standards thru my cancer treatments. They make my Oncology and Radiation sessions bearable.🤗
jonas Patrolia: They took such good care of me when I came in, genuinely a great experience in a bad spot
Winifred Gardner: The nurses were angels from God but they played around a lot didn’t want to do any tricks to me but most of it is in the van I guess but I love it at Mt.Aburn hospital I’ll be back soon
Weiwei Zhang: I just came back home today and really wanted to show my deep gratitude to all of the nurses and doctors in MAH who have helped us welcome our baby girl! Particularly the nurse in postpartum center Kelly whose kindness and meticulous care made us feel at home! Thank you guys so so so much!
Robert White: Wonderful
Maya Townsend: We had a horrible experience this morning. We both have covid. There was no one doing triage or intake. We were asked to sit in the waiting room, where we stayed coughing and sneezing for over 2 hours. Finally someone walking by asked if I had covid and, when I said yes, told me that I couldn't be there. It would have been safer for all involved (patients, staff, etc.) if we had been quarantined. I can't believe a hospital would handle contagion this way. I also can't believe someone with covid would be asked to wait over 2 hours without talking to a nurse. (It wasn't a busy morning. There were only 2 others waiting.)
Vincent Bonasso: This was an enjoyable experience for me and my family. Dr. Connelly was a joy and the new CEO personally made sure our time was great! I will definitely be back!
Belmont Mom: ⭐⭐⭐⭐⭐FIVE big stars for DR. DANIEL BOURQUE for saving a life.Everyone else around him is a primitive, they gambled for almost a week up until Dr. BOURQUE showed up.
aaron M: I have been to this hospital multiple times in the ER. Everysingle time, you will be waiting for atleast 2 to 3 hours just to get the treatment you need for your EMERGENCY!!! This is absolutely ridiculous, worst hospital i have ever been to .
James D Caldeira: Very nice hospital and staff, courtesy of the upmost! 👍
Daisy Hernandez: Rudest people to answer the phone, I was not finished talking and I was getting attitude from her and hung up the phone worst experience ever.
Mary fields: If I could give zero stars I would. I went into the ER at Mount Auburn at the recommendation of my pcp who thought I was having an issue with my gallbladder on Monday. They did tests on me and nothing came up. I was in severe pain and they basically pushed me out of the emergency room and told me to go home. As they read the discharge notes saying when to come back to the ER, I said to the nurse "but I'm feeling all of those" she told me they couldn't do anything about it and made me sign the release and leave. As I was leaving, hunched over in pain, the same nurse says very rudely "you missed the left turn" . I went to my pcp the next day, who told me I needed to go back to the emergency room. I went to newton Wellesley hospital. They told me they were very surprised they didn't see anything from the imaging on my gallbladder because it was very apparent. I had surgery Tuesday to remove my gallbladder. Mount Auburn gave horrible treatment, horrible staff: this place should be closed down. The worst experience I have ever had in a hospital.
R S: Second time here for a colonoscopy and had the worst experience ever. Only the anesthesiologist was pleasant. Was practically kicked out after being woken from anesthesia in less than five minutes. Love my primary who is associated with this hospital, but would warn others from this department. Never again.

3. Joslin Diabetes Center - Boston

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· 25 reviews

1 Joslin Pl, Boston, MA 02215

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