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1. CHA Cambridge Family Health - Cambridge
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· 13 reviews
237 Hampshire St, Cambridge, MA 02139
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Pietro Di Luzio: It’s convenient nearby where I live. I wish they would upgrade the phone system.
Kevin Lipert: This office is completely dysfunctional - they lied about calling for a Telehealth appointment that was needed for a deadline. Unreliable. I’ve heard that they also send their patients bills to debt collection agencies with no warning. Seriously, don’t go here.
Thomas Matthew Orr: UPDATE: I followed up as requested by CHA to discuss this experience. That email has received no response after 3 weeks....I'm new so I can't speak to the quality of care, but they need to seriously improve their handling of covid screening.I went in for an appt and was turned away at the door for a very minor and brief sore throat that I had a week prior. I mentioned this in an online pre-checkin screening 3 days prior, however, it seems that nobody had reviewed that form.I was told to self isolate and given a sheet explaining that I was at high risk of having covid. It took 30 minutes on hold to reach the "COVID triage center" at which point after two minutes it was concluded that the sore throat without a fever should not have been classified as a covid risk. However; since I was on hold for half an hour the appointment had lapsed, and I couldn't be seen for another 3 weeks.It's absurd that this screening couldn't have happened in real time, or before the appointment.
Cora Van Hazinga: I was charged a $40 copay for a well woman birth control visit. Called 5-6 times to have the copay removed. It is now in collections. This is not a good office for women.
Violet Neff: These kind and skilled folks work so hard for their community. I feel grateful every time I come in. Thank you so much for going above and beyond for me and so many others.
Claudia Harmer: I've been trying to get in touch with my doctor but nobody will respond and the reseptionist had no idea what to do and this has been happening for two weeks.
Jill McCain: Luis, one of the medical assistants, is amazing. He goes above and beyond. I have taken my son, who is very anxious, twice now to do blood work with Luis. He had a terrible experience at Cambridge Hospital when one of their phlebotomists didn't hit a vein at first and so proceeded to move the needle around inside his arm to try to get it. Since then it's been extremely hard to get blood work done on him. Luis, though, was unendingly patient, creative and upbeat, and gained my son's trust. Our appointment today took an hour to complete because of my son's anxiety, but Luis stayed friendly and encouraging throughout the whole thing. I am so very grateful to him.
Teresa Reis: Website says they open at 8:00am. Just called. Office takes phone calls only at 8:30am. They should clarify that on their website.
mrsdrkn: A great practice
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General practitioner
2. CHA Cambridge Family Health North - Cambridge
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· 24 reviews
2067 Massachusetts Ave, Cambridge, MA 02140
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Mr. Raindrop: My experience was not pleasant at all.There is no way that people should feel taking a risk when they go to any clinic for just a vaccine and blood test.
Jake Szymczak: Good doctors, nurses, and practitioners, but customer service is reprehensible. Good luck getting an appointment, processing claims accurately, or having a phone call answered by a human being. If your coverage permits, I would go anywhere but here.
A Chaudhari: The manager is very rude. Faced racism. Make sure you know person name if you spoke over the phone another wise no answer and support.
Abraham Vinod: Many other reviewers have already mentioned this. CHA has good doctors and nurses but they have a horrible approach to billing. I am going to repeat my story so that everyone knows it is still happening.TLDR: Our annual checkup (preventive care), which was supposed to be free, ended up costing us $600+ because of CHA billing practices.My wife and I went for annual check up, which included blood work. However, CHA billing sent two claims to my insurance, one for the doctor's visit and the other for all of our labwork. So while my doctor's visit was treated as a preventive check up and covered 100%, our labs also done on the same day were not. So now we are on the hook for a $600+ bill for a visit that should have been completely free. Note that we made sure not to mention any other ailments in this visit (hence the 100% coverage of doctor's visit).Really disappointed with CHA!
Maria Matoshi: I had my complete physical exam today with Galina Tan, MD. She is such a wonderful, intelligent and kind doctor. I am so happy I found her!All the other staff members were extremely nice and polite as well.I also ended up sending a mychart message with a follow up question and got a response in less than an hour.A+ experienceThank you!
Vahideh Ansari: Unhelpful staff, won’t come here again.I have been a soccer ball between departments, nobody is giving me a right answer. Because of a mistake in labeling that they made, now I have to pay a bill for a visit which was supposed to be covered.
Carolyn Peterson: Dr. Emily Chen is a great doctor but I have had a nightmare with payment. I have good insurance from a large corporation and have never had issues like this. CHA requires you to have a 30-minute telemedicine appointment before you get an in-person physical, and I was charged over $300, which most insurance doesn't cover because CHA bills it as an "outpatient" service (since they're affiliated with a hospital, despite this being a primary care office). I was informed unapologetically by CHA's billing office that this happens all the time to their patients, and there's nothing they can do. Furthermore, this would happen anytime you go in if sick to your primary care doctor because it would always be billed as "non-routine outpatient care." I luckily had the money to pay but this makes me extremely upset because this probably has happened to hundreds of patients without any way to know they'll be charged an arm and a leg. Seems like CHA is knowingly robbing their patients.
Ayaka Kamisato: People who worked here don’t even recommend CHA. I know why now. The customer service is horrible, they just kick me like a soccer ball to a different person, whoever wants to accept the responsibility for my inquiry gets the extra work. PA and MD are not great with diagnosis. I could self-diagnose with the easier things, but when I'm stuck, they are stuck too. Maybe this is the standard of care in the United States. The one good thing is that the people are nice when you are in the clinic receiving care. If this is the tier your insurance accepts, then you have to be extra patient and do the leg running and investigations yourself.
Ada R: Perhaps the worst hospital experience I've ever had. The staff lack the empathy and knowledge to be helpful to new patients. If you have the option, find another practice, I never review anything but my experience was that bad.
Mary: This is only for the person who works at the front desk, call for an urgent appointment and I understand if they don't have a quick appointment, but today at 5pm the lady was quite rude and spoke to me with attitude, I better decided to go this week in person.
Prince Jersey: This review is applicable ONLY to front office staff at CHA, North Cambridge, NOT the doctors or the nurses. Doctors are fine, & nurses are nice, but only if you reach to them via front office staff.Not all, but many front office people put the phone on'... currently assisting other patients' after answering first time, and cutting the call while acting like gathering some info for you. This happened to me not once or twice, but 5 times in last few years. I try calling them again after getting first call cut in the middle only to land on '... Currently assisting other callers'. It's fine if they're really busy, but what annoys me is that they act themselves out. You waste a lot of time in this process only to leave your question or information unanswered until you either go in person, or get lucky one day to reach that rare kind person in front office. Good luck if you are going there. Be ready to waste your valuable time in all this.
Armando Ochoa: WARNING be careful with your bill in this place!!I DO NOT recommend this medical provider especially as a new patient. I was looking only for an annual check up (fully covered by my insurance provider) and now I owe more than $500.First, they made me do an initial telehealth visit but because of the way CHA coded it to the insurance company, now I'm responsible for the $322 cost of it.Second, during the medical review, I was stupid enough to mention that my left leg hurts so the doctor gave me a PDF with knee exercises and charged me with extra $205 for that (because apparently if you mention that something hurts then it is not included in the preventive care).When I called CHA they were completely unhelpful and told me it is my fault for not checking twice before receiving the service.
Claire Loe: I strongly advise people against coming here as a new patient, especially if your insurance only covers preventative care. I had scheduled a routine physical with a doctor here--something fully covered by my insurance provider--but because of the way CHA coded it to the insurance company, I ended up being responsible for the $300 cost of the telehealth visit. I tried calling CHA numerous times to correct the billing code, and each time was told something different by the person I spoke to with regards to why I was being made responsible for the cost. They were completely unhelpful and in the end I wasn't able to resolve this issue with them. If you do decide to go here, make sure upfront that they aren't going to screw you over when it comes to billing.
Michael Luce: Dr. Amy Colson is the best doctor I have ever had in my long and extensive medical conditions. No one has more concern for my general health and comfort as she does. Always on top of my ailments with a fine tooth comb. She always kept me informed of any and all Treatments for my various conditions while she never forced me to any direction she kept me educated of each different approach and explained her reasoning for the direction she suggested I take. All in all the best doctor anyone could want for their health and wellness.
Christina Myers: First, I love my doctor (and my therapist) at CHA. This review is about billing practices. I have been seeing a LCSW therapist at a CHA Family Health Center. I was billed for Outpatient Hospital services instead of for a regular counseling session. I have a co-pay for office visits for in network providers and then my insurance pays a negotiated fee to the provider for an office visit. For Hospital Outpatient service I pay the full fee ($330), and no coverage from my insurance until I’ve paid my full deductible. I thought this billing was a mistake. I had a billing mistake here in the past for a routine medical screening which took months to resolve. I spoke to the billing office and was told me all mental health services are billed as Outpatient Hospital services. I’ve already spoken to two people and am waiting to hear from a supervisor. I feel that this is nothing less than a scam to get more money out of consumers. Beware of these practices before using anything other than regular primary care services at CHA. I will update this review if this is resolved, but given what I was told today, I am not hopeful.
Susan SusanR: Nice shade trees. Informative photos and history of the original Carriage Factory.
Bryan Hoyle: Great doctors office
Atilla Ozkefeli: very satisfied with the service and the doctors so far
ROLEPLAY B2B SELLING: Doctors and nursing staff associated with doctors are great. Very empathetic, responsive and try to help you and put you at ease. Non- medical staff (receptionist, clerk) is rude and unsympathetic most of the time.I was scheduled for a procedure early morning at CHA Highland Ave location this week. When I got to the registration desk on Aug 23rd morning, I was told that the doctor doing the procedure was not my regular doctor but someone else.I approached the receptionist at the Doctor’s office section to enquire why I had not received any information about this change of physician. The receptionist said she had informed by phone the previous afternoon. I told her that we check our voicemail regularly and do not remember getting any voicemail or any other intimation about this change. She just shrugged her shoulders. I did not sense least bit of remorse or contrition by the receptionist about her lackadaisical approach to patient concerns.The physician who performed the procedure did a great job. However, I believe that Cambridge Hospital has the obligation and responsibility to let the patients know in advance if there is a change of physicians for the procedure. I strongly believe that this is violation of patient rights and points to tolerance of callous attitude by your staff.
Andrea Haynes: They get you in and out quickly and have great customer service. Highly recommend!
Steve Shwartz: I've only been very disappointed with this service. I've had a prescription filled by them around 10 times now and 8 of them have had large errors such as sending the prescription to the wrong office, filling out the incorrect date and not notifying me when it's available for pickup. Furthermore I just received a letter from a collections agency claiming I owe money to the office however I was never informed of an outstanding balance. I plan to switch doctor's offices as soon as possible.
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General practitioner
3. CHA Primary Care, Cambridge Hospital - Cambridge
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· 13 reviews
1493 Cambridge St, Cambridge, MA 02139, United States
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Hello!: Their in house psychiatrist due to inexperience or lack of caring prescribed an SSRI to someone with autism, without considering their life situation, the SSRI had an anger/irritability side effect which made their autism worse and lead to them to get evicted and lose their job, which never happened for 15 years before until this psych pushed the person toward this med. Personally, the psychiatrist had the attitude of not caring, just opened the textbook and said 'you can take this or not, it is up to you.' I personally could have opened a textbook and chosen a 'first line' med myself too, the point of going to a psychiatrist is to get someone with wisdom who will do a medical and social history on you first, not just make it up to you to take something generic or not. Perhaps they don't pay a lot and just hire inept psychiatrists, I don't know. The NP psychiatrist I saw before had a better attitude of 'she won't push meds' and was in tune to my hesitance of taking SSRIs. This CHA psychiatrist just kind of manipulated me and didn't seem to care. Honestly, going there was a nice reception, but more harmful then useful. Same with their Nutritionist. It felt dealing with a medical student and not an experienced provider, which it is possible they may be hiring straight out of college with no experience. Their front desk and actual PCP doctors may be good though. My theory is that second rate students who can't get jobs at Partners get jobs at CHA because they pay less - just my theory.
Renan Miranda: Always very well treated, thank you every single one that works there.
Larry M: Very compassionate care is delivered here. It's so much calmer than the hospitals across the river in Boston.
D: Recently found out that most doctors associated with CHA didn’t do too well earning their degree, maintaining a D average. I personally have now had 4 different PCP’s. On going issues for last 5 or 6 years, still NOT addressed
Abdessamad Ait Rami: Great experience Great professional people
Jackie Barnes: I LOVE my PCP here, Dr. Philips, she is excellent and honest. However, scheduling is a NIGHTMARE, one hand doesn't know what the other is doing. I have been trying to schedule a routine pap smear since January. Generally I always miss their wacky and useless 'scheduling window' when the next months schedule gets released and isn't filled yet. This time when I called they said I had to schedule this with women's health, when I talked to women's health they said they are not doing routine pap smears right now and PCPs are doing them. Why didn't the other office know that? Why is scheduling a nightmare that is my problem?Really terrible service but genuinely really great doctors. Came here when I broke some bones in my hand, they wanted to put pins in there with tiny bones which made me really nervous and they considered an alternative option for me that worked really well. The doctors really consider the patients' needs and feelings in a situation, which is NOT the case in most places. Wish they could fix their scheduling issues.
Thomas Davis: Spent an hour on hold. Scheduled a "telehealth visit" a month out. They never called. I called them asking what gives and they said they'd tried to reach me to reschedule (they hadn't). They offered me a new telehealth appointment, again a month out.bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad
Maxwell Hogue: Pretty standard medical phone service experience - I got transferred to their find and Doctor line and thought it worked fine! They got my promptly registered with a new doc. Thanks!
Vladimir Presnyak: Spent an hour on hold just to get a voice mail box during business hours through their "find a doctor" system, which I am told I MUST use if I am a new patient.Don't bother, find someone else to take your money.
RM Smith: they take forever to answer the phone !!!
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Family practice physician
4. Dr. Jessica Small - Cambridge
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· 6 reviews
1611 Cambridge St, Cambridge, MA 02138
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Cristina Sierra: Great Doctor.
john lubanski: Dr small is one of the best doctors I'VE ever been to really miss her
Eliza Forman: All of my experiences with Dr. Small have been reassuring, efficient, and very friendly. I have always found her to be responsive to questions, respectful, and honest.
A William: Dr. Jessica Small is the worst Internal Health doctor I have even met with. The doctors at Harvard Vanguard in general are terrible. STAY AWAY!!!
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Family practice physician
5. Katherine Miller, MD - Cambridge
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· 2 reviews
119 Windsor St, Cambridge, MA 02139
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Ashley Brown: Dr. Miller is kind and great at her job. I instantly felt at ease and welcome in her office. She took care of everything I needed and I didn't feel rushed in any way. I felt like she was very knowledgable and could answer any questions I had. She was awesome.
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6. CHA Windsor Street Care Center - Cambridge
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· 38 reviews
119 Windsor St, Cambridge, MA 02139
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7. Dr. Olga V. Minkoff, MD - Cambridge
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· 11 reviews
725 Concord Ave # 4100, Cambridge, MA 02138
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8. Naris Ghazarians - Cambridge
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· 2 reviews
725 Concord Ave Ste 6100, Cambridge, MA 02138
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9. David A. Hirsh, MD - Cambridge
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· 4 reviews
1493 Cambridge St, Cambridge, MA 02139, United States
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