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1. NOREL Service Co., Inc. - Waltham

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· 15 reviews

230 2nd Ave, Waltham, MA 02451

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NOREL Service Co., Inc.: what do users think?
The review guy: POOR CUSTOMER SERVICE....We have a service contract with this company. They have horrible customer service. If you call trying to get information about your property, forget it. The lady I spoke with was not friendly and rushed me off the phone. Lost my future business.
Justin Burns: This company set off my fire service on the elevator before they left on 8/31/2022 at my building. On 9/1/22 morning I had owner reached out when i notice the elevator wasn't working. I was told it was not their reasonability. They were the last people to touch it. Elevator company would have got paid 500$ to come out and turn the key. Thanks to the Billerica Fire Department for helping me out. Make sure you check Norel's work before they leave.
Enrique: If you're person of color think twice before you work or do business with this company. They're hands down racist.
Julie Woods: I needed an inspection asap for a sale and these guys were super fast and nice and even helped me with my monitoring company. I really appreciate them!
Jason Green: Company drivers have no regard for their own life or anyone else’s on the road. It’s honestly embarrassing.
J D: I am absolutely blown away to see 2.5 stars here. As cliche as it is to say, 1 star is being too nice.Never in my life have I been more shocked to see a company continuously screw over customers and hold contracts, let alone stay in business.Word of advice, if you need them somewhere at a certain time 9 times out of 10 make sure to give them at least 7 hours of notice, and they will be there 3 hours after you would have originally asked.The techs I've ran into are all experienced and know what they are doing, so the problem must lie in management. If you are looking for a fire alarm company STEER CLEAR.
Samantha Lynch: Drivers for this company absolutely need some new driving lessons. Cut me off in a two lane by driving down the middle of both of the lanes. Then proceeds to run a red light in a town center. Very unprofessional.
Justin Hicks: Great company!
Patrik Curley: Worst ever. Do not use them.
Elena Kennedy: I’m surprised to see negative reviews. I’ve had the best experiences with Norel! I have used them in one of my rental properties and I liked them so much I used them in my own home. Very professional and the tech had years of experience. They made the entire process easy and did a beautiful job!
Jenny Cavanagh: This company is one of the worst I’ve ever dealt with. We needed a sprinkler installed in a business we own- from the moment we called to set up the appointment to even after it was installed it has been nothing but headache and terrible poor customer service.#1- They are rude#2- They completely overcharged us- charged us for 8 hours of work and for equipment they didn’t use. They only worked for 3-4 hours.#3- The sprinkler system started leaking a few days after installation at a joint due to improper set up. When we called to ask them to come fix it since it was their fault we have been hung up on, sent to voicemails with no return call and told there was nothing they could do about it..We are still waiting while everything in our closets and wall get ruined. Please save yourself time, money and a headache and find ANYBODY else.
Polly Eskola: Monday December 17, 2018 around 3:00 PM:I witnessed a NOREL company van with MA license plate "NOREL 6" driving dangerously on 495-S for over 10 minutes before he left my field of view. The NOREL van tailgated me within a couple feet of my bumper while I was already driving 80 MPH with the speed of traffic in my lane. I moved over to let him pass so he could tailgate the car in front of me. This did not satisfy him for long and he attempted to pass on the right at every opportunity. The left lane was "full" and traveling at a steady passing pace, so it wasn't one slowpoke holding everyone up.He would make a good kamikaze pilot. Whenever there was a space in the right lane he would move into it, floor his van (probably over 90 MPH at some points) and cut back into the left lane even if there was a car alongside him, right before rear-ending the car he was closing in on. I saw 3 different close calls which would have been an accident - good thing the drivers he was cutting off were paying attention enough to slam on their brakes before the side of his company van smashed into their car.Having this guy on the road must be absolutely terrible advertising for your company. I had never heard of NOREL before today, but I certainly wouldn't do business with a company that puts so little emphasis on safety that they can't control what their guys are doing in company vans out on the road.

2. MASS FIRE EXTINGUISHERS - Medfield

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· 4 reviews
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3. Mammoth Fire Alarms Inc. - Lowell

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· 6 reviews

176 Walker St, Lowell, MA 01854

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