Best Ford Dealer Cambridge Near Me

Martin Kuka: Great experience working with Wayne who sold me the truck and Joe who put in the order. I can't stress enough how easy was the transaction and progression once the truck was finally at the dealership to the point I took delivery of the 2023 Ford Maverick. Only couple of days! Simple and seamless, the price we agreed on was the price I paid 7 months later. Thank You so much! Highly recommended!

C C: Mark and Anthony were super helpful with the vagaries of EV ownership. Also promptly and efficiently fixed a problem with the charging port.

Michele Thibert: I have just 4-24-23 and I have same review is sentry, I believe all the customers service are very knowledgeable and friendly and. Mechanics explain everything they are doing and if you need work they tell how you can wait to get it fixed or if it be sooner than later they go above and beyond to help you 👌

Rodrigo Ferreira: Excellent customer service as alwaysThank you Sentry Ford

Nair Rocha: Diane Anderson-Mille, was excellent, very professional, courteous, she made my visit there relaxing and worried free!Five Star ⭐⭐⭐⭐⭐ because of her!!!

Peter Brodeur: I enjoyed purchasing a certified pre-owned Ford from Sentry. I have purchased cars from many dealers (Toyota, Nissan, Honda, Ford, Dodge) and my experience at Sentry was the most straightforward, honest and low-pressure car purchase I have made. Our sales consultant (Vardan T) was knowledgeable, attentive, and professional throughout. Each of the Sentry folks we dealt with was friendly and helpful. I plan to have my car serviced at Sentry because the employees seem focused on customer service and take pride in the dealership. Update April 2023 I have had my car serviced exclusively at Sentry Ford and I highly recommend their service dept for their professionalism.

barry o connor: I had a great experience at Sentry. Found the exact van I wanted at a great price. Would highly recommend. Thank you Wayne for making it an easy purchase for me!

Jorge. Jr.: They are very knowledgeable about their vehicles. Very helpful in the finance department and Enio is a great guy with attention to what you need and very polite.

ryan alves: I WOULD I HAVE LEFT NO STARS IF POSIIBLE I JUST TRIED CALLING THE SALES DEPARTMENT 4 TIMES ON 04/15/2023 TO CHECK IF THEY HAD A VAN IN STOCK AND THEY HUNG UP THE PHONE ON ME 4 TIMES. THEN I REACHED SOMEONE LIVE AND HIS EXCUSE WAS THEY ARE TO BUSY AND WILL HAVE TO CALL ME BACK.

Benjamin Sloan: Diana and the service staff team were phenomenal as always. Really appreciate their transparency and willingness to help

Adam Messina: Excellent service and a great customer experience. Thanks.

Mark Wilen: Easy car buying experience at friendly dealership. No pressure. Helpful guidance. Relaxed atmosphere.

Glaydson Alves: Aways great service,

mistershanks: Excellent!!Wayne was great to work with and overall a great experience.I’ll be back again. Thank you all, for everything.

João Lucas Quintela: Was the best experience I had with costumer's services

Alex Burbine: She was awesome! Great service she deserves a promotion. My life couldn’t have been made easier. What a fantastic Ford ambassador.

Tyler Morell: This is a helpful and honest group of people. They gave me manufacturer discounts that 3 other dealers declined, directly explained recall information, and made sure I took advantage of my extended service plan. My first service was a breeze. I’m sure they will be just as great when my parts come in.

Steve Roix: Enio Drummond in the sales department was knowledgeable, helpful, honest and refreshingly non-pushy (I ended up buying the truck so I guess I didn't need to be pushed).

L W: Excellent, prompt service. I would definitely go there again!

Keith Schifano: Great experience

S Dot: Don’t ask about pricing or availability they sell to many cars to even answer. Most dealers won’t stop harassing you until they get a hold of you and tell them to stop. Not this place, they don’t even bother calling or emailing. Great job

Furkan Levent: Don’t go there, trust me. They scammed me and they dont accept their fault. Let me tell you. I had a very dangerous problem with my steering. While I was driving my Ford Fusion, I could not turn my steering and I almost crashed. It happened twice so I went to this service and told all problem. They did not care my problem, even though having a dangerous car they said “you need schedule” after that for a recall problem they charged me 1250 dollars! After 3 weeks, it happened again and I went there. Though I gave a paper about a problem, they said we fixed another problem and you need pay more to fix that. They did not fix my problem and got my money and want more.You had better avoid from this place. I will give a call their headquarters. They will be in trouble. I also scheduled appoinment with a lawyer to sue them. I'm paying for a service I shouldn't be paying for and look what happened to me.They are SCAMMER! Go another Ford Services

Sami Keramati: Went in to change my car, very upfront people. Probably the only place, where they won’t nickel and dime you. Very happy with my trade in, nice staff, and good selection on pre owned vehicles.

Chuong Tong: Never come back to this location again.... Salesman was lied and latched responsibilities... Not recommending.

Jan Schulte: Bought an EV but we needed to find out most of the EV-specific topics (charging and such) from YouTube.

Scott: They sold me a car with rotten tires. They made sure to wash the tires before showing me so I wouldn't notice. I had to replace all 4 tires immediately after buying it after the soap/water dried off. I would not recommend this dealership.

Heather Elliott: I have been going to Watertown Ford for years!! The staff is amazing! Shawn Murphy, Tim at Quick Lanes and Jeffery in car rental. They always treat me with the utmost respect and go out of their way to give the best possible service. They explain everything that they are doing and the service is always quick. Thank you Shawn,Tim and Jeffery!!! Heather Elliott

David Hallagan: The Watertown Ford team was great to work with.

Maura Merullo: Great experience working with Bill and Patrick. They treated me with such great professionalism.

Paul Doherty: First time at this Dealership and they were great !

Matthew Donovan: Patrick and Mike are great to deal with. I bought a new Mach 1 from them 2 weeks ago and the experience was easy and enjoyable. No games with vehicle pricing or financing like you get with some dealers. I would definitely recommend them and going forward they’ve earned any and all of my Ford business.

Anthony Papantonis: Tim Duffy, our sales representative was responsive, friendly, and provided great service in regards to the purchase of two F-150 pick-up trucks.

Cliff Firth: I had a very pleasant experience with purchasing my Ford F150at Watertown Ford. Tim Duffy found me a vehicle I was looking for andthat was in my price range.Tim Duffy was very helpful, kind and courteous. a very relaxing atmosphere.I will recommend Watertown ford to all my family and friends.Thank YouCliff Firth

G Markosyan (Laser Image Lab): Like this dealership. Should you decide to buy a Ford, go there and ask for Mike. No fuzz, real upfront people. Very nice dealership.

Liang Yan: Got my bronco at Watertown Ford, they really took great care of me. Tim, Patrick, Mark, all great people. Easiest 5 star of my life.

Thomas Tietjen: Excellent experience start to finish!

thomas watson: Fantastic experience at Watertown Ford. Bill and Patrick were extremely professional and knowledgeable. They made buying my new truck a pleasant experience.

EA: Andy is SO HELPFUL! We appreciate all he's done to help us get the parts we needed!

Sarah Mattern: my experience with watertown ford has always been nothing short of wonderful. patrick o’brien provides a level of expertise and experience that is, in a word, inspiring. if you need a car, truck or van, come on down to watertown ford!! an oasis among dealerships!!

John Doe: I just purchased a vehicle for the second time from Watertown Ford (previous purchase 3 years ago).Both experiences have been very pleasant. The sales staff were friendly and knowledgeable. Bottom line is that I've purchased two vehicles there and certainly wouldn't hesitate to return. I highly recommend them.

Frank Fligg: Have been a customer for over 50+years plus my family, Great customer service, Service department service reps are awesome, Owners are the best, down to earth freindly, will help you with any problems/issues you may have. Hoping to purchase my next vehicle here, would not go anywhere else!!👍👍😀

Nambians: Super friendly and accommodating. They took me back to work after I dropped my car for service. They then picked me up after things were all set.This dealership has been around a long time, and it's clear that it's because of their customer service!

Lucy DiNatale: Service department is AWESOME! Always so friendly from the phone call to make appt to the completed service, Steve was my person and he is always super friendly!!

Erin Patacsil: Bonnell Ford has excellent customer service. They treated us like family and fixed our car promptly and professionally. They even noticed the bumper was crooked and straightened it out at no charge. We really feel they didn’t try to perform any unnecessary services. Sue, our service advisor, was friendly, knowledgeable and kept us informed by patiently explaining the work being performed. Thank you for such a stress free experience. We will be back and we recommend Bonnell to anyone needing car maintenance. If they are that good at fixing our car, we will definitely shop with them when it’s time to purchase another Ford. Thank you Bonnell Ford!

Chris Jones: Always had an excellent experience at Bonnell.

Asyntotic: Great service!

Sky C.: Consistent, reliable, friendly and makes servicing my car a pleasure.

Joe Bussichella: Brought in my F150 in for some factory work to Bonnell. Happy to say they did a great job. Sue n the Service Dept was a pleasure to interface with.

Spencer Robinson: I recently had my 2010 Ford Fusion serviced at Bonnell. In all respects, the service department was professional. Looking forward to making a car purchase from same dealership.

OKimi Smith: it was nice to chop it up with former classmate Jay Gill during my complimentary ride home while my car was diagnosed at your service shop, what REALLY impressed me was the voicemail I received from Sue later on, she said her last name is Bonnell, I was like… wow they are a straight up FAMILY!!! Like literally…and dating back 70 years!… THAT’S DOPE!!! You just don’t see that kind of unity often, so much like flowers you gotta stop and marvel for a moment. My poor car needs some work, but any business that can maintain a family business that long has to know what they are doing ,so I will be back for all my repairs.

Doug D: Friendly, helpful, and responsive team at Bonnell.

Dawn Miller Walsdorf: I continue to come to Bonnell because they are ALWAYS prompt, courteous and professional. I have never had a bad experience in the 10+ years I have been going there and that is saying something these days. I travel from the south shore now to go up.

Robert Swirbalus: Service at Bonnell Ford is excellent - prompt and professional.As a return customer, service is still excellent!Richard King in sales is epic ask for Richard

Patrick Hanley: Quick and easy fix for a screw in my tire.

Nancy McDonald: Excellent service!!!

Anna P: Worst customer service

Tango Sierra: Sue Bonnell was great! Always get my ranger serviced here. Great job!

John Pietragallo: Always a pleasure to work with

Lindsey Stevens: From the sales team to the service team this crew is the BEST. Bonnell has made every step of owning a car seamless and exceeds in every category. I bought my Bronco Sport from them in 2021 and have come back for almost every service since because it's always such a positive experience. Thank you Bonnell team!

Lisa C: Dmitri was awesome - quick response - everything taken care of - easiest car I ever bought.

Stephanie Andrade: Just purchased a car from McGovern Ford and couldn't be happier with the experience. The guys in the office were easy to work with and pushed the process along so that I could get the car as quickly as possible.

Chien Nguyen: Love the damn experience here. A+++

robinson genaoz: Very friendly and excellent customer service, smooth transaction .They took care of everything and GabrielWas very attentive courteous and professional. Would absolutely recommend. Two thumbs up

Andrew Evans: Jim Faucci was such an amazing help for me. Really helped me out to get the best deal possible.

JU: So far best experience at McGovern Ford on Rt1 Saugus. Love my new vehicle. Highly recommend Joaquin(Wacky)

Mark T: I had the best experience ever with this dealership. I’ve had 15 Ford vehicles and have been too many Ford dealerships. McGovern Ford of Saugus MA is my new favorite. These guys are great. No pressure just friendly nice people. Chris the manager was so polite and pleasant. Jim F my salesperson went above and beyond to meet my needs. He delivered my new Ford to my home. Incredible service. He was knowledgeable and never rushed me. Jim is an asset to McGovern Ford. I look forward to working with him again. Marcelo’s was also wonderful to work with. Honestly this is the most polite and courteous dealership I’ve ever worked with. I never felt like I was in a dealership here. Nothing like the old days. Not here.

mariglen barjamaj: I can't say enough for my experience at McGovern Ford of Saugus. Ask for Suad !! Very professional and purchase was easy. Thanks to Alex GM was very transparent, thanks to Chris GSM was very sincere and very kind, thanks to Mark SM was excellent to work with. AMAZING TEAM. I truly recommend!!!

Tracy Yang: Suad is the best salesman you could ever have! Handsome, genuine, and great personality!! He help me in ordering my Bronco and I will recommend him 200%!! This is a great Ford dealer!

sandra forestier: Nick my salesperson was great. I was looking for a particular bronco sport for 2 months. Nick followed up with me every step of the way, and when the car came in he called right away. Finished up the deal in one day with Mark the Sales manager and Rob the finance manager, both very professional and timely. Would highly recommend! Chris and Alex were great too!

Joseph Moriarity: I recently purchased a vehicle from McGovern Ford in Saugus. I had an amazing experience there, Suad Alushaj was my sales consultant. He was extremely helpful, informative and never put any pressure for a sale on me. He even went so far as to meet me in New Hampshire at the town hall to get my vehicle registered so I wouldn’t have to wait an extra day for a runner. I would strongly recommend Suad to any prospective customers.

Athanasios Karavergos: What can I say? This place is great. Many thanks to Nico our Greek car sales man that gave both me and my wife very important car advice and helped us with our selection. If you are in the search for a car and don't want the typical "car sales pitch", then this is the place for you. Thank you once again to the whole team.

Cody Horton: Nick was a great salesmen. The whole process was painless and I had no issues finding my next car with McGovern Ford.

Carly Lindsay: Can’t say enough about my experience as a first-time car buyer here. Ask for Suad! He was extremely professional, knowledgable, and patient throughout the process. GM Alex is transparent, upfront, and never put pressure on decision-making. Buying a car is inherently stressful but the team here made sure I was comfortable and had a pleasant experience the entire time. All around amazing team.

Buffy Walsh: Service was professional and purchase was easy. Cheers to Nick! Thank you for my new ride!

Lexi Breault: Nick is amazing! He made my purchase smooth & easy! I've already recommended him to my friends & family. Great man & great service.

Tom Wallace: Nick Misitsakis was great with the purchase of my 2018 Expedition

Nick Farmer: We purchased a company vehicle from McGovern Ford. Nick Misitsakis was excellent to work with. He made the process seamless

Jonathan Arias: I never leave reviews but McGovern Ford of Sagus definitely earned my buisness. Nick Misitsakis was awesome. He literally made me feel very comfortable with not an ounce of pressure of having to purchase a car. He was very respectful and receptive of my needs while shopping for a truck. I will definitely be going back down the road for future purchases. The GM was great also, they worked with me on my trade in and gave me a real fair value, again not putting any pressure which this was huge. Highly Highly recommend!!!!!!!!!

mirian costa: I just bought a car at this place and I had a great experience,if you look to buy a car you definitely have to come to this place ,if you speak Portuguese you can look for Luiz Silva or Marcelo ,but everybody here was very helpful!thanks everyone😊thanks Alex !

Fouad Faiq: I can't say enough.First time ever I purchased a vehicle and I was pleased and Happy with the service and the attention I receivedFrom sales personnel Nick and Souad to Alex and Chris general managers and Rob in financeChristine in service and jeff at the Quick line.I wonder why I remember there names now. They were all good to me.I left the dealership with a smile and wonderful experience

Russell Fanelli: This was my second new vehicle purchase from Acton Ford. Once again it was a fantastic car buying experience. I highly recommend purchasing a car from Acton Ford. Thank you!

Ronaldo Geremias: Outstanding services.

Debra San Soucie: They are always helpful. Suzanne was very pleasant and on top of her game. It was a pleasure working with her

Thomas Myers: I brought my truck in to get the tires balanced. They did a great job. The tires ride smooth as can be. The problem is I bought the tires from Acton Ford. All the places I have bought tires from before offer free lifetime rotation and balancing. They charged me $176 to replace balance beads they had installed previously and balance the tires with traditional weights. That wasn't very cool.

David Okerman: Great dealership with friendly helpful service staff.

978-461-2424참좋은이사: Thank you..

Scott Woolf: I have taken my 2019 f150 to have it serviced at Acton ford 4 times the first visit they claimed that they could not do anything without the check engine light on even though my truck was not running well I than took it in 3 more times having to rent a vehicle or get a ride home or pay for Uber to be unable to do my without transportation well this is my work vehicle. I am still having the same problem again with the engine pinging and not running smooth this dealership should no how to repair a ford truck yet they do not I would not recommend them at all the service depth acts like I'm bothering them calling to try and get my truck fixed once and for all.

Ron Savenor: Excellent experience!Can’t say enough about the sales team and the service department!I have 4 fords and can’t say enough about them! The new f150 hybrid is simply terrific!Love how my Ford GT steals the show at any car show!Ford rules!

Jimmy Vanaria: This dealership is great. They are so helpful and are always there to help.

chuck slagen: Everyone was friendly and helpful. They got me in quickly, and out in short order. Acton Ford is a reliable and trustworthy place. We have been dealing with them for decades, and will continue to.

ALBo G 4 Life: Great service on time ❤️

Ayaz Zaffar: Our company has bought multiple vehicles from Acton Ford over the years, Chris does a great job , the service team is excellent .

Mike Bacus: I trust to bring my vehicle to Acton Ford for service. They have always been quick for routine service and recently went the extra mile for me when they discovered a critter nest.

James Payne: The service is quick, the people are great, and I like the fact I can make an appointment for work to be done.

CAROLE MAKARY: My family have purchased multiple cars from Acton Ford over the last 20+ years.....Dave and his team.....inc Charlie-Sales and Dan-Service ..... consistently provide fabulous customer service. I appreciate having them as my Go-To-Guys !!

fesonne1: Great experience at Acton Ford. Best dealership and service dept I have ever dealt with.

Andrea O'Keefe: Acton Ford is a dealership you can trust. Whether you are buying your first car, a replacement vehicle and additional car, the sales department will help you find what you are looking for. Completing paperwork for financing is always a pain. Acton Fords finance professionals made it so much easier. They walked me through completing the paperwork and I think it went pretty quickly. Delivery of the vehicle is really important. Even if you are buying the same model, each year, the features change. My sales person, Gordon, is awesome! He walked me through all of the features to make sure that I knew how everything works!I completely trust this dealership for all my service needs as well! The service department will be honest with you. If they tell you that maintenance is needed, they’ll also tell you whether it’s needed now or if it can wait.

Melissa Morrow: Shout out to John and David at Acton Ford for giving me the easiest experience I've ever had buying a car. Everything was seamless. They were friendly and honest. I couldn't be happier.

Dan (SevenSlugs): Easiest auto purchase I've ever made. No pressure, no BS, and best of all NO MARKUP. Everyone here seems to not only want you're business now but in the future as well. Are you gonna recommend / come back a dealer that ripped you off and left you underwater on a loan? Nope

Lisa Bissonnette: I think everyone at Acton Ford is extremely helpful with all my vehicle needs! From purchasing a vehicle to servicing it and going the extra mile to accommodate me and my families needs! Thank you so much!

Lee Schiff: Was called to confirm 7 15 appt. For works package. Almost 1 hour 45 minutes later told they do not start until 7 45. Why have me here at 7 15? Showed no care in the world why just said oh well, will check on car. In response was never a moble appt. I called and set up. Usually very good service. Today not good. I am sure next time will be better.

Olivia's Dadd: Really good staff, didnt pressure me at all to buy even tho i said i will think about it. Lorenzo is the guy to see!!

Chris Reid: Always friendly.

Jake Caggiano: The entire process at this dealership was made fast and simple. Everybody I worked with from Mike in sales, the registration department, the owner of the store, Brittany in the finance department, and the inspection department was extremely friendly and professional. I really enjoyed doing business with them and look forward to driving my F150!

dave m: This dealership calls me on a Saturday to make a deal on a Bronc. I accept the deal. They tell me to send my credit card information and a photo of my license. I sent this information two hours later they send me a text, saying sorry we sold your vehicle.I called talk to the manager. He said the vehicle was sold at 10 o'clock in the morning. if this is the case, then why did the salesman text me after 10 o'clock in the morning asking for my information. The manager was useless! All he did was lie and said it is sold what do you want me to do about it... what kind of response is this for screwing up? Jack Madden called me to make the deal obviously they got a better offer after they made a deal with me.

Todd Galarneau: Overall a great experience! Too bad our 2019 Lincoln MKC needed a whole new rear end, and took over a week to get back. Otherwise, not the dealership fault. We love our Lincoln and will be back for another car!

Glenn: Everything went spectacularly well with the purchase of my new vehicle. Gary Brigham, Sales Consultant, spoke w/ me late afternoon on New Year's Eve, when most other dealerships were likely already closed for the holiday. I was most impressed with Gary and Tigran Airapetian, Used Card Mgr, coming to my home on a weekend morning to assess the trade-in values of both vehicles I was trading for a new one, thus saving me the logistical challenges of bringing both vehicles to the dealership one at a time. The trade-in values were great. The deal was concluded quickly and effortlessly. The personalized services from everyone, including Steve Baruffi in Finance, was beyond exceptional. No high pressure sales at all. The vehicle sold itself with Gary as facilitator, the trade-in values needed no adjustment, the price was no hassle, and the number of available factory and dealership cash incentives that Gary was able to write into the deal put the icing on the cake. Best car buying experience I have ever had.JANUARY 2023 REVIEW UPDATE TO INCLUDE SERVICE DEPT (I couldn't figure out how to leave a 2nd review):This is a copy of the written feedback I provided to Ford Motor Co on the survey they sent me after my recent service dept visit.Every thing was better than perfect w/ Jack Madden Service Dept. Cindy was extraordinary - going above & beyond to keep me informed of the progress & status of service to my vehicle, to include walking me to my vehicle when I came to pick it up to assure my satisfaction w/ the services & to start up the vehicle for me - nearly white glove service! The ride to my home after dropping off my vehicle was a bit out of the normal geographical range of shuttle service, but it was graciously arranged none-the-less & felt like a private chauffeur! As I was awaiting Cindy to return to her desk/station after finishing w/ another customer, another young gentleman who asked if he could help me went out of his way to assure that Cindy & I connected after she finished w/ the prior customer & that I was made comfortable in the customer waiting area. After my sales experience, which was top notch, I wouldn't have imagined things would be even better w/ service. I tell everyone that never, in my entire 40 yrs of auto purchases, have I ever experienced such incredible customer service as I have from Jack Madden Ford. Anyone can put on a smile & provide satisfactory customer service but it's all too often only because they "have to do it" as part of their job.. At Jack Madden, all w/ whom I have dealt from sales to parts & service are friendly, professional, knowledgeable & really seem to genuinely love their job - their smile & caring customer service are genuine - it truly does feel like a family environment at Jack Madden. The fact that I have taken the time to thoughtfully write this feedback further reflects my happiness w/ sales & service experiences.

Elijah White: very smooth process, and good people. They will require you to use their in-house financing

Janine Gonzalez: Long story short, I was quoted one price to fix the vehicle prior to dropping off and then given another ( Beyond overpriced ) I got given the research I've done in the week that I've had that nobody has called me to touch base with me about my car ! upon picking up my car. I asked to speak with a manager he was very polite. He heard my concerns and handed me a business card. I was still charged $200 as a service fee I guess? Just highly dissatisfied overall !

Abdelaal Abdelaal: Nice people great job 👏 fast and friendly grate great service I will come again

buddy Jones: Car advertised for one price online called dealer to purchase and then got the old 10k market adjustment talk. Stay away from dishonest dealers.

Matt Mece: Was in around 7:45 march 14th looking for a car rude salesperson that didn’t want to help I’ll be looking elsewhere first and last time in that business didn’t even offer to get a sales manager InvolvedUpdate in response to dealer comment :I explained to them my goal and no offer to get price down or close to msrp any time a dealer marks up their vehicles and goes against msrp price from ford and even ford states this should not be happening this dealership should be avoided and I didn’t storm out I walked away after sales rep was dismissive complete lie from the business

Steven Emmert: "From our incredibly overpriced new and used vehicles, to our shady sales tactics. We welcome you to car dealer hell." There I fixed it.If you want to pay 10k plus over original MSRP, buy it from here. Clearly they didn't get the memo from from Ford motor company about price gouging and the effects on consumers

Emily Cournoyer: Just picked my brand new Maverick up today and I couldn’t be happier about the experience. From the start ordering the vehicle from Jason Arsenault was a breeze. He kept me up to date with any updates even with the supply delay. Brittany was so easy to do my paperwork with and made the usually dreadful experience so much more pleasant. They definitely went the extra mile!

Edvin Zuniga: Te dan un servicio de primera

declan callahan: At jack madden ford it has been nothing but a great experience everything from sales to service it is always a pleasure coming to this dealership. They always make it easy in the car buying process always 5 stars

Matt Pinkham: Horrible service, I’ve had my truck there for over a month and a half waiting on one part to come in for the second time because the first time it came in they sold it out from underneath me. Now I’m stuck with no means of transportation and no eta for the part. The second my truck ever gets fixed I’m selling it immediately and buying a ram, better service and a better overall truck

Moe Kha: Dropped off a car in service for over a week and couldn’t get a hold of the service advisor “Isabel”. Left numerous messages with her colleagues in service and never got a call back. Had to wait 15 mins to get a hold of her and she said she never got any messages. She is absolutely unprofessional and hung up the phone on me mid talking. People with her attitude shouldn’t be in her position. This is the 1st and last time I’ll be taking my car there for service. I have always gone to Ford Quincy and never ever had an issue like this with a service advisor. They get things done and provide me with an update as needed. Save yourself the time and go to Ford Quincy.

Wendy Kelly: Great experience again with sales at Jack Madden, everything went very smooth from sales to financing. Greeted with smiles and respect. Happy continuing to refer friends and family.

Paul Kelly: Bought my new F150 at Jack Madden. EVERYTHING went smooth with sales and got new plates at Madden. What I thought was great trade in also ! Easy working with entire staff ! Don't hesitate doing business with this dealership! Service A-1

Corey Amirault: Highly recommend. Stoneham Ford has a great staff and offered a seamless process when purchasing my new F150. It's refreshing to not have to spend HOURS at the dealership. I made a deal within minutes, and only had a short wait for the finance/business manager. Huge thanks to Dave (manager), Brian (sales), and George (finance)!

Haning Xiu: Great dealer for Ford vehicle maintenance and repair.

Michael Lopilato: They put the passenger side wiper arm, not in the right position, so it was up in the inspection sticker I repositioned it myself

Shareena Schofield: Awesome staff! The only place I trust with my car. Always happy with services.

Lafaiete Brito: Bad service, lack of professionalism and empathy with the needs of the customer. I don't recommend it to anyone. Thanks to the bad service I'm going to change my Ford Explorer for a Toyota Highlander, I don't want to be treated like garbage again, ever again

William Peters: All parties involved with helping me with my new truck took the time to explain all aspects of the vehicle and made purchasing a great experience....Thanks Bill

Mike Ross: This place is painful to deal with dealing with the incompetent parts department workers or the snobby sales guys who don’t put in a effort to make a sale the only thing this place is good for is the quick lane

Bruce Moore: I go for the quick lane, helpful staff, they dont over sell

Joe Rindone: Excellent service department and sales force. They really care about their customers. They are Great.

Bob Davison: I do not understand how Ford can send out a recall notice and the dealer states, that campaign has ended. Is this not a safety issue anymore? At any rate the other dealers seem eager to help!

Jeff Etter: Went in for a Quick lane oil change. I went at 10am on a Saturday without an appointment so I had a little bit of a wait but was less than expected (about an hour). Oil change cost was $86. Which is right on par with a Valveoline or Jiffy lube. Service was quick truck was in and out in about 20 minutes. No complaints.

Richard DeLacy: I used the Quick Lane. They were fast and efficient. I remembered I wanted a check of my wheel alignment after they had backed my truck out of the garage and they happily and quickly moved the truck back in and did the work. An excellent Service experience.

Anthony Ambrosino: Joe and his team provided expert, professional, courteous service - as always !

Jim Lupien: We purchase all of our fleet vehicles through Stoneham Ford. Our salesman Givanni is always spectacular. He provides us with exactly what we need and makes the buying process easy and stress free! Thank You Gio and Stoneham Ford...

L ROE: An appointment to replace/repair parts was scheduled at least one month ago. l left the car at the dealership on the scheduled day only to be told later that day when I picked up the car that dealership did not have the parts yet. Why wasn't I informed before the scheduled appointment? They had plenty of time to tell me. A wasted day without a car.

jason maher: Called to have a 2022 F-150 ordered. Was informed by a salesperson that there would be a $2500 increase to the MSRP because of the truck shortage. Mind you this was to be a custom factory order, an order they don't already have, not a truck on the lot. So you mean to tell me, your gonna charge me an extra $2500 over MSRP for a truck that the dealership isn't paying more for just because you think you can gouge people right now? Wow, cant imagine why car dealers get a bad rap. Tell you what guys, when the pandemic shortage is finally over, I still won't give you my business.Terrible business practices guys, way too greedy!________________________________________________________Update to my review from 2 months ago.I spoke to the manager at Stoneham Ford, he explained how justified their pricing was LOL, ya right.Purchased my Ford truck custom build from PORTSMOUTH FORD. They offered $1500 off from Ford plus another $1000 from the dealer and no document fees. And get this.....posted it on their website.NO....EXTRA....MARKUP GUYS!Been awhile since I sang the praise of a car dealer but hey, when they do good they do good!I hope everyone remembers the people that tried to take advantage of this pandemic and respond with their feet and wallets!Update: glad to see my review has over 3k views. #giftthatkeepsgivingReviews on Google are sorted by most relevant by default. Which means the more people like this review the closer to the top it stays.

Meaghan Hartford: Fast and dependable service every time! Will never go anywhere else with my Escape!

Richard Falzone: I've had only positive services experiences at Stoneham Ford, both on a used Transit van I bought from them in 2018, and on a brand new Transit van purchased at another dealership in 2022. They are my go-to place for service on my Ford vans. Friendly and professional.

Jason Britton: The staff was great and I called on short notice and they were very accommodating.

m matthews: Great, fast service. Reasonably priced. Staff there are competent and courteous.

Mr & Mrs Zap: I am writing this review on behalf of my dad a Disabled Vietnam Veteran. I am writing this review on behalf of my dad a Disabled Vietnam Veteran. I am absolutely beside myself in the blatant disrespect shown to my dad from the service advisors at this dealership. My dad purchased a brand new 2019 Ford Ranger brand new. He had nothing but issues since he drove it off the lot. It has been to this service department too many times to even count. It has been there on 4 separate occasions (every 5-7,000 miles) for check engine light. Needed a new cat converter every single time. So 26,000 miles and he is on his FOURTH cat. Obviously, something is wrong there. Service advisors were always less than helpful in finding what is actually causing the cat to get burnt out. Anyway, he brought his truck there on 4/14 to for check engine light. They gave him a rental car with ¾ tank of gas. The advisor even stated it doesn’t have a full tank of gas. My dad went in on 4/19 to pick up his vehicle after they finally completed the repair. We put gas in on the way and the tank was now over ¾ of a tank. We get to the dealership and the advisor states you didn’t fill the tank. My dad said it wasn’t full when I got it and you even told me that. The advisor continued to argue with my dad and said he had to charge him for gas. My dad didn’t want to argue as he knew he was all set with this dealership. He went to his truck and opened the door and first thing he noticed was a terrible b.o. smell. He then saw the driver’s seat reclined all the way back. He proceeded to open the windows because the stench was so overbearing. He then noticed that the charging port he has never once used in his truck was open. He then opened the console to see it had been gone through and this charger adapter was missing. He went back in to speak to the advisor who continued to say there was nothing he could do. No apology, no offer to try to find my dad’s missing item, no offer to clean the vehicle, absolutely nothing. We have all had issues at one time or another with this dealership, but this is absolutely unexpectable!! Do not go to this dealership. Every single review is correct. They don’t know what they are doing, they are rude, they are wicked expensive, they take FOREVER to complete repairs. Probably the worst dealership I have ever been to. To disrespect people is unacceptable but to disrespect a Veteran is even worse.

Paul Niss: Good pricing.

Monty Helfst: DO NOT GO HERE TO SERVICE YOUR CAR!!! I’ve been getting my car serviced here for over two years now, and when I went in for an oil change it turned out to be a $600 trip. They overcharged for everything claiming it was a 90k mile check up. But that was not the icing on the cake, they wanted to replace my brake pads and calipers for $1,800, when I said no they basically told me the car wouldn’t be drivable if I didn’t get it done the next day. When I went to a different ford to get the car checked for what they claimed needed to be done they told me just the brake pads, calipers are completely fine and they charged me $300. Quincy Ford blatantly takes advantage of long term customers!!!Reply to that response below: you quoted me 1,800 dollars… when I went to another FORD they quoted me $300 for the brakes, if I needed calipers it would be another $100-$300…. Still not adding up to $1,800, right?! Stop over charging customers!!

First2Fish “Biff Biceps”: Had service appointment and was told it would only take an hour & a half. Took over 8 hours and only excuse was "we are really busy", don't understand why an appointment was required if they weren't going to keep to their own timeline.Bought a used car and they forgot to include the key to the locking lugnuts. After getting a flat that required the bolts to be drilled out I returned to the dealership and they said "well we really cannot confirm you didn't receive them when you bought the car. Nothing we can do but remove them." But they still tried to charge over $60 for 4 lugnuts.Tried to buy a new car and despite me saying when I walked in I wanted a specific NEW base model, the salesman tried to push the used upgraded version. After saying I only want the new base model, he brought over another salesman to push the used, then the manager. I had to stand up and walk to the door saying "I either leave with the new base model or I leave without purchasing anything" before they finally LET me buy what i WANTED. Extremely pushy and felt like buying a car was a fight.Do not shop here, and especially do not have service done on your vehicle here.Edit: owners response below shows how condescending this dealership can be. Avoid

BRIGHT SIDE: Quirk Ford in Quincy, Chris Connovo unbelievable experience in finding & purchasing our car. We were displaced from Hurricane Ian, lost our car. Flew to Boston to purchase car. They were kind * tremendous to us

Zak Nash: Made an appointment to have a recall issue taken care of and an oil change- drove 40 minutes to be told there was never any appointment made. Had no idea what I was even talking about. The lack of professionalism is staggering. To be fair the people that I dealt with, as I was trying to clarify, my appointment were absolutely professional, and very courteous - with that said, if they don’t take appointments over the phone, then they should inform you of this, instead of just saying come on down. Because of that I say -Whoever answers the phones needs to be retrained and or needs to follow through with said actions.Is it even worth saying this Ford dealership has lost my full confidence and monetary influence.

Brian Kelley: I drive a Chevy but Inspection Sticker can be done anyplace. One customer said I might be lost and we had a good laugh.

Chad Underhill: Despite fantastic service from Chris, I will not be returning to the service department. I brought my car in for diagnostics on an electronics issue and to flush my brake fluid.Summary: they quoted me $1600 in repairs, $550 of which was for nonexistent issues, $450 of which was a fraudulent labor quote, and the remainder for parts marked 200% above market rate. And $175/hr for labor is absurd. I fixed my problems with an independent mechanic for 1/3 the cost. It’s clear that Quirk does not respect its customers enough to charge a reasonable rate for their services, and will happily string you into spending hundreds of dollars for repairs you don’t need.Details:1. I was told I had “swollen lug nuts” and they needed to be replaced before flushing the brake fluid. This is not a real problem, and they charge $120 for new lug nuts. You can get a replacement set for $40 anywhere, and the mechanic I went to later had no issues removing them. I just removed them this weekend - no replacement needed. Funny, right?2. They claimed I had an issue with my battery terminal and offered to replace it at a cost of $400. Car batteries don’t cost nearly that much, and two independent mechanics that have inspected my car since have not mentioned this as an issue.3. The tech correctly diagnosed my electronics issue, but then quoted $600 for the replacement part, and three hours of labor @ $175/hr. I bought the exact same part (new) online for $250, and my mechanic installed it in less than an hour at half the rate.

Zheng Chen: Their online part service is awesome. They have diagrams for your Ford and list every part in that diagram for easy search. For some old Fords you can’t find parts anywhere but here. Decent price for OEM parts from a dealer. Fast shipping and great customer service

Naturalmodern Mom: Usually don't have anything bad to say about the service here, but my recent experience has been one for the books. My vehicle has been in for service for almost a month now and warranty will no longer pay for a rental (10 days only), I've spent over $900 on transportation just to get my kids to school..and nobody cares since it's a warranty issue.

Michael Sumrell: Came in to trade in my car and get a new lease. Make sure to ask for Antoine J. in sales he is GREAT. He helped me with everything I needed, worked super quick, and stayed in regular contact with me. Will be recommending more ppl his way for sure.

Dawn Glawson: When purchasing our 2020 F250 we purchase the ThreeForOne Protection plan, sold to us by Chris Cannavo. After many phone calls & emails between the warranty company and Chris at Ford we made no progress in having a small annoying dent repaired even though we had a claimed filed with the warranty company.The warranty company told us Quirk needed to file the estimate to be approved for the repair, Quirk told us they couldn't. Finally we got a "referral" for a dent repair, I use this term lightly because the referred person couldn't fix the paint-less dent.So we were sold a warranty through ford that they won't even honor. Now we're forced to find our own repair service and pay out of pocket.If you're going to sell a warranty to your customers you should, at a bare minimum, have a reputable repair recommendation that can do the service.EDIT TO REVIEW: after posting my one star review of one star, the issue was then resolved within 72 hours. I found out that Quirk Ford uses ALL DENT for repairs. And the technician did a great job repairing the small paintless dent.

a arapat: The best dealers ever, they are so nice and so professional, they helped me get my first car ! And is Branco !!!! They are not like other dealers act like they know everything. They are so polite! Great place to buy new car, and great place to do maintenance work !!!Thanks ! Chris !

Joe Taylor: Far from tasteful $7k markup on a Maverick. Avoid.

Nicole Hodges: OMG! The best experience today ever. I'm a mom, in the middle of this formula shortage.. emotions are high, and frustration is an understatement. My baby is 7 weeks old and my Ford was cutting off, literally at red lights. I came to service without an appointment, but as a walk-in, expecting to wait but Bryan did EVERYTHING he could for me. He was beyond hospitable, even when I was on the phone with the physician about my worries with feeding my child. Bryan assured that services would get done today, as well as he acknowledged what I'm experiencing with the shortage. Today was a pleasant experience! It always feels great just to know someone is taking an extra mile... especially during this time. Thanks Bryan and I will be back!!! #AskForBryan

Daniel Henderson: With new and used car prices through the roof and in limited supply right now, I was very happy to find this brand new work truck at quirk ford. Even better, of the 9 dealerships I shopped at, quirk was the only one selling my truck below MSRP. Tusani Parague handled my transaction and it couldn’t have been smoother. Everything was done online and through texts. I may have spent a total of 10 minutes in the actual dealership. It was the best buying experience I’ve had, and I’ve purchased 17 vehicles. He was professional, concise, and fair. He spent the extra time to go over the new features of my truck with me and he set up my rewards and ford pass app. I will absolutely purchase another vehicle from him next time I need a truck. 5 stars A plus !!!!

Eric Burbank: Working with Antoine Jamison was fantastic. He made the process of purchasing our new truck enjoyable, fast, and easy. He sets the bar for what purchasing a vehicle should be like, I hope others learn from him!

qlv assoc: Visited showroom for the latest Mach-E 2022. We are very fond of Mustang family. We did find several of them in display as the dealer has a very nice collection of Mustangs. Spacious showroom with well arranged models. Overall, we are happy with the services, early delivery, plus professional, friendly and helpful staffs.

Antonio Amado: I went there yesterday and I wanted to purchase a F150. I walked from the new cars to the used cars ( that’s basically the whole lot ) and not one sales representative showed effort to help me. It was frustrating because I was there standing , just patiently waiting. Finally as I was leaving , another customer walked into the lot. I was wondering to myself if this new customer was going to get help before me. I seen a gentleman that works there walk out and he helped the new customer that was in the same lot as me. While I looked up the customer made eye contact with me and he realized what was going on. He also mentioned to the sales guy about me how I was here first and not one person came to help or ask me any questions. The man that works there just ignored what he said and went on about his day, as if I’m not a person! It’s funny because I’ve been there multiple times and in the past they have made me an offer to trade my Jeep Wrangler. There was not a mixup at all and there’s multiple cameras there that show me just standing there. I don’t understand that at all and it really didn’t sit well with me. From this situation I WILL NEVER GO THERE AGAIN!!!

Jennifer Merrick: I had the very best experience buying a Ford Bronco at Quirk Ford. I had visited some other places and had negative experiences before arriving at Quirk. The Sales Manager, Chris C. was helpful, genuine and straightforward about the process and options. I made the purchase without feeling pushed or pressured. It was a feel good experience. I highly recommend Quirk Ford!!!