Best Gas Logs Supplier Cambridge Near Me

Candace Miller: This is the first review I have ever written. John the service guy finally called me back after 2 weeks of back and forth calls. He had immediate attitude on the phone and asked how I got his number (he called me first from an inquiry on the Heatilator website). As if I wasn't in the right to be calling him. He sounded super annoyed to even be on the phone.He tells me it will be 325 just for the visit, not counting any other parts or additional service. We made an appointment for March 9th. I asked about the cancellation policy (if we found someone sooner) which is a totally normal question. He gave me a very rude response as if he was chastising me for even asking. Being a customer that wants my fireplace fixed in a timely manner and given his past response rate I don't think it was an abnormal question to ask.I had a bad feeling from the start of the call from his attitude alone. Go elsewhere for your fireplace needs.it’s unfortunate because the first guy that called me from black magic chimney to set me up with John could not have been nicer.

Victoria Kelleher: I looked everywhere for an elusive stove part and they not only had access but had it in stock. They were friendly, prompt, and helpful, whereas other places didn't even return my calls. A pleasure doing business with them.

Michael Orlinski: Super knowledgeable and very nice to deal with.

Andrew Lloyd: If you enjoy cancelled appointments, No-call No-shows, and unreturned calls, this is the business for you.If there is any other company that can get the work done for you, please save yourself the aggravation.

Gb Gb: Amazing place.. It's a little like going to Dyagone Alley in Harry Potter. They have everything and then some. It's a real treat! Go just for the experience!

Jessica Fredricks: Poor customer service from trying to make an appointment to trying to get work scheduled. Very overpriced.

8574887043: We just had the pleasure of having black magic install a new gas fireplace. The entire process from the beginning was amazing. Perry, Jay and Mario were very courteous and professional. I highly recommend this company to anyone interested in purchasing a gas fireplace. I also want to recognize Devito Plumbing , Kyle and Paul you guys are the best. Thanks to all. RFM Somerville MA.

Dean Toulan: Called and emailed requesting information - never got it. Went into the store, asked questions and went home and did some research. I called back to schedule an onsite appointment, confirmed it and was no-showed. I then rescheduled, confirmed, and received an email that the person there was unsure of when my appointment was hours before it was set to happen. I called + emailed - confirmed with contact that they would show up at the end of the day and was no-showed again.

Gali Katz Rotem: Got an excellent service! I love my new fireplace....I did get nervous by reading the reviews but the team was very helpful during the entire process. Highly recommended

Shelby Francis: Great service and selection. Knowledgeable staff helped us pick out the right fireplace for our space at a very reasonable price.

Buzz Aldrich: They don't seem interested in doing business. We picked out a fireplace insert and have asked for a quote so we can buy it at least 5 times over 3 weeks via both email and phone. This is from the sales rep who already spent time visiting our house to show us options. No response. Completely incompetent at communications would not trust them at this point.

Lisa: Terrific. I had two previous guys come to look at my chimney problem. Let's just say each of those earlier two had major red flags going on. With Black Magic, they picked up the phone immediately, made an appt for 2 days later, showed up on time, and did an amazing job identifying options. Basically I need chimney caps, but my house has a roof that would need scaffolding to install those, so he just said, "It would be less for you to hire a roofer than for us to do the scaffolding." This is so rare-- someone letting go of a business opportunity to do the right thing by way of the customer. I was so impressed. He also took a look at my chimney liner (which another guy said I needed to have replaced asap, but which is only a year old). Black Magic said, no need to do it now, just have it looked at in 5 years; it likely will last at least 10. He was truly outstanding, knowledgeable, honest, and pleasant!

Paul McDonald: Good service. Great equipment fair pricing

Charles R: Don't waste your time like they wasted mine. Go to Chelmsford Fireplace instead. After multiple calls asking for a quote, I got crickets. Nada. Nothing.

Antonio Cicolini: Wanted for a simple chimney cap that their chimney cleaners actually recommended. They kept me on the "line" for months that I was on the list to get it done. I must had called 4-5 times waiting to be next. Never showed, called, or emailed. Awful customer service. The chimney sweepers were very knowledgeable and experienced... just wish their customer service was somewhat decent.

Cara Abdulrazak: The absolute worst experience I've ever had trying to get a chimney cleaned.Scheduled on 3 different occasions, showed up on the first and couldn't do the work, never showed for the second scheduled appointment, showed up for the third and couldn't do the work AGAIN!After the guy left I called the office to find out why they didn't send the right people and equipment, lady said she would call me right back..Never heard from them!!....wowHow are you still in business?

Jamie Braman: After being stood up for my second appointment for a routing cleaning, they were very curt with me on the phone. I have been a loyal customer for eight years and to be ignored like this unacceptable. Beware.

Afshin Beheshti: All the negative reviews are true about Black Chimney. When you initially go in before they have your money, they are friendly and even come over your house to consult. But once they get your money it is impossible to get a hold of them and they never return your calls. I dealt with Larry and he was friendly at first, but after the deposit it was almost impossible to get a hold of him. Not to mention he gave all the wrong information on the size of the fireplace and how much space it will take up. Luckily our contractor went over and got the right specs, but that even took the sales people at the store an hour to find. For people who claim to do this for a living, they know as much as I would if I spent a day searching the web... Luckily they installed everything on the right date, but my contractor realized that they didn't even level the fireplace... Stay away from this company. They are EXTREMELY frustrating to work with, incredibly hard to get a hold of on the phone or by email, and the sales people are obviously not very knowledgeable on actual fireplaces... This company really needs to train it's staff with better customer service skills...

Samantha Beam McLelland: Do not do business with Black Magic. I would give them 0 stars if it was an option. 9 months ago they sold me a chimney cap which they never delivered. After calling, emailing, and visiting their store multiple times, I still have not received my chimney cap or a refund. They stole my money and have no intentions of delivering the product. This is a badly run, dishonest business.

steve wilson: I do not recommend going to Black Magic Chimney in Cambridge, MA.I purchased a pellet stove, which they said would be installed 1-2 weeks after payment and ordering from their supplier. For 2 months, after ignoring phone calls and emails, they finally replied saying they were "busy." 3 weeks later, they brought the wrong stove to my home.It took almost 2 more months of calls and emails to get them back...I dealt with the owner, Perry who doesn't seem to have both oars in the water. stay away from this place....