Best Kia Dealer Cambridge Near Me

Nadia Dimitrova: Bad for service

phil cuoco: I Retract my previous review. I met with the general manager, Senee O'Connell and was treated with respect and with honesty. Problems have been solved. I'll recommend Herb Chambers Kia to anyone looking for a vehicle

Hugo Costa: We had a great experience with Michael Huang. End of Lease and we decided to buy the car and he was very professional and polite during the entire process. Totally recommend Kia Burlington. P

Carmen Penaloza: My experience with this dealer has been a headache. I bought a car 1 month ago and I have called them to fix the car door lock and it is always a problem. Everything is how they want to do, they don't care if for me is difficult to be without a car. If they do the minimum for me, the way of thinking it is that they are helping me, when in reality it is the responsibility of the dealer.

Nathan Mittleman: My wife and I recently purchased a vehicle here. We have been frustrated by the number of times we were required to come back to the dealership, in the two weeks between agreeing to purchase the vehicle and today, we have had to go in 6 times for various reasons. My wife and I work full time jobs and it has been very frustrating to coordinate so many trips to the dealership. This includes having to delay packing up the car because they forgot to get the correct signatures on the title.More frustrating still, there has never been acknowledgement of the inconvenience. On at least two of the occasions, I had to wait 45 min or more to be helped for things that we were told would be very quick.All in all, the experience has been frustrating.

Megan Palleschi: I bought a used 2020 Kia Forte from Jim and it was a fabulous car. Unfortunately, the seat absolutely destroyed my old back injury. I was really upset as I absolutely could not continue driving this car. I called manager Carlos and he let me know that I could use the 30 day trade in guarantee toward any other car on the lot. For two weeks I test drove everything they had and talked to Carlos about getting cars from other dealers (which is not very likely in this market). In the end I went with a 2018 RAV4 he had on the lot. Carlos gave me back every single penny I had spent and put it toward the new car. Even title and registration! Jim and he took care of all the paperwork, canceling the old warranty, etc. I am absolutely thrilled that my back injury did not end up costing me thousands of dollars! The RAV4 is a great car with low mileage and brand new tires. It was also the cheapest one in all my searches. I would highly recommend Herb Chambers Kia of Burlington!

Sreenivas Katragadda: Great dealership. Excellent buying experience.

Cam Bradley: Let me start by saying sales is great, 5 stars to them!! My wife bought the car here and the experience was very easy for us.Service on the other hand, subpar at best. As a former advisor and now a regular customer, I see why people put such an emphasis on customer service. CSI was my top priority for the teams I was on but clearly not this place. Second to last service, I asked the gent to do a tire rotation IF the tires were more worn in the front. He then tried to charge me for it even though all 4 of my tires were at 7/32s. I told him I wasn’t paying for that as it didn’t need it. He then printed new paperwork and threw my MPI in the trash so I had to grab it and unravel it on my way to the cashier. Extremely unprofessional.Last service, I ask the gent to check my filters because I think they need to be changed. He tried to sell me the 30k service at 24k miles so he can get me todo the filters and all the extra stuff (fluid changes) and I said no cause I’m 6k short lol. I get the car back and everything is in the green on my MPI. Of course I check my filters and they’re both nasty. Why miss out on the money? I literally would have paid to have them done which is prob .5-.7 hours for a tech on the RO. Dude isn’t trying to make money for the dealer, his teammates, or himself. Place is joke when it comes to service.Surprising to say but I might have to try Lynn next time.

Don Blanchard: It was a perfect experience in every way I would highly recommend Herb Chambers KIA

bob Ilboudo: John made my experience with Kia Burlington memorable; good having to deal with professionals.

owo: my kia soul brakes failedi guess its no longer my soul mate as it drove off a cliff :,(can i have a refund?

Adriane Harrington: Skip this dealership, find a different one. Made an appointment to test drive a Telluride. Had a great conversation about trims and what I was looking for then learned they only had one on the lot. We looked at it and got in, when I shifted into drive I was informed test drives were not allowed. Even after assuring I was a serious buyer I was not allowed to drive the car. I can’t buy a car without driving it. Seriously go somewhere else.UPDATE- The framingham dealership happily let me test drive and now a proud owner of a Telluride.

Ssesanga Yas: Walk in was welcome

Phil T.D.: I'm really getting fed up with his place. Definitely not gonna get a vehicle from here again. It starts with them pitching sales points to lock in a deal, then it turns out they give you false information and try to blame it on you. Example, they praised Kia Acess and UVO, even though you can't use it in Massachusetts. Remote start was a big sales point for me, and when I purchased the car and learned I can't even make use of it, I was already kinda annoyed. Nevertheless the car is fine, but it's definitely scammy business. They had also scheduled my fist service appointment (oil change) for today 11/21/22, the day I had picked up the car. I had called 2 weeks prior to confirm the appointment. I get to the dealer (mind you it's a 1 1/2 hour drive for me) and they tell me it would be a 1 1/2 to 2 hour wait before they can get my car in. Then what the heck did I have an appointment for, when in the end it's treated like a walk in? Just super annoyed with this place. I know that many people expect car dealers to be somewhat shady and will let them get away with a bunch... but never felt I more taken advantage of by a car dealer.

Van Caldwell: Recall on my Kia Telluride. Made an appointment and when I brought it in they handled it within an hour. The car was washed when they brought it out. Free internet/TV in waiting room. So overall good experience....although they were a little bit "short" with me when I made the appointment, but I won't ding them for that as I think they have to keep it moving.

Catherine Swan: My car had a major issue recently (timing chain) caused by a faulty oil filter that was installed on my last oil change at one of the fast oil change stores, not at a Kia dealer. I, like many other people always thought that a simple oil change didn't have to be done at the dealer and could be done at any place for less money. Thank goodness I saved my invoices because I had proof of my oil change records. My car (2020 Kia Forte) was repaired under warranty in a timely manner and now runs like new, I am very pleased to have it back. Thank you to the service team (Diego & Cesar) for their excellent work, communication and customer service... I will have any future maintenance performed at the Dealership for sure!!

Patricia Coppola: John was a great person to deal with. Honest, nonaggressive approach. I will recommend others to this dealership.

Madeleine Song: Super polite over the phone but absolutely useless. They scheduled my service for the wrong day and didn't say anything when I dropped the car off. I waited for 2hrs before I CALLED THEM to confirm that they had the part I ordered and then they mentioned my car was scheduled for the next day. I picked my car up and left. Absolute garbage. Find another dealership or support your local mechanic!

Gemma Kirby: I recently purchased my car through Ramon, and had an amazing experience. He was so helpful and thorough, answering all my questions upfront. All of my charges were laid out in front of me and explained accurately by both him and the financial manager. I would definitely recommend shopping here for your next vehicle!

Victor Ferrer: Second time taking time out of work to go there for a recall, only to be told that they can’t do the recall that day and needed to come back another day

Mervin Needham: If I could give no stars I would. Bought a 2022 telluride in 2021. Bought all their false "guarantees and warrantees" and "free service". Then after having the car serviced once... on the second service visit were told the company was sold to new franchisee, however that works and were out of the the several thousand dollars we paid additionally . DO NOT DO BUSINESS WITH THESES CON ARTISTS AND THE ARTIST FORMally know as Dan Obrien. I will not accept this.

brandon cobb: Stopped by on Friday morning - pre approved to test drive, and discuss purchasing a used vehicle they had on their lot I had viewed the day before. Upon arrival the car wasn’t there, no problem - after going inside and asking an associate if the vehicle was still available he said yes, but was very busy with “a bunch of other things let me get someone else to assist” he kindly printed me a detailed carfax sheet, then disappeared. I read through the carfax 3 times while standing in the showroom, after looking it over the 5th time and a solid 30 minutes of standing in a showroom and still no one I started walking to my car - where I then left. If you’re considering driving 40+ minutes to this location like me - make it any of the other 100s of dealers on the road.

Lovely Pierre: Their Service Department is the absolute WORST! I don't normally write/leave reviews, but this is warranted. my engine light came back on again after multiple trips to the service dept they never fixed the problem. I called to speak with a manager about these issues I got no response."

Khoa Nguyen: Excellent sales services from Leslie and Christian hooked it up with a great price. 5 stars!!!!

Asia Allen: These guys are great. Professional and courteous, they made the process easy and very convenient.

cheryl GASBARRO: I couldn’t have been happier with my recent experience at McGovern Kia. James was extremely nice and informative. He had the car ready when he said and kept me posted on the progress of my vehicle. All a customer wants is actions in a timely manner and politeness and that’s exactly what I got with James. What a breath of fresh air compared to Dan O’Brien!

Kevin O'Connor: Went down to test drive a car and dealt with James and Kenny, they were very professional and a pleasure. Unfortunately because of the time frame and wait for the right car I had to go with someone else, but when we are in the market again I'll be reaching back out because they had great customer service.

Rajiv Malhotra: The only thing worse than a Kia car is the service u expect from this place. Stay away from this dealership.

Danessy Alvarez un espacio para ti: The worse place in my life, when you call to services to Schedule an appointment or to check the status on your car they let you wait 45 min and up , and when you go to the place the place is empty so that means that they don't like to work plus you bring your car to make a repair and you live the place with 2 more problems,this place is a trash a lot of waste of time, so my review is that this place can cause a health issue and im not jocking im being honest , don't buy or take services from kia the one that is in norwood and the one that is in quincy.

C T: A visit in December 2022 to notify of 2 issues and a recall; assessment at that required a visit the following month to remedy the situation (Idle/stop-go; loose trim). Two hours after waiting, i was told that the (1) idle/stop-go issue was a “known tech” problem, and (2) the trim was ordered…wait a minute…McGovern knew in December i needed trim…so why was it ordered they day i come in January? And if the ISG is a known issue already, then why was i sitting there for two hours?? Clearly the left hand not knowing what the right hand is doing. Waste of my time and their technician’s time. Not impressed,

Paul Watson: COME SEE ME PAUL WATSON AT McGOVERN KIA IN NORWOOD…YOUR #1 FAVORITE SALES AND LEASING CONSULTANT

Michele Foland: 100% recommend buying from this dealer! They took the time and made me feel welcome and comfortable throughout my entire experience! They’re as good as it gets! Jimmy and Charles are the BOMB and made the buying experience top notch!!

Herve Cote: I was just reviewing my credit report. I walked into dealership with a credit score in high 700’s. I just realized that they did 5 hard credit inquiries (one being themselves, 4 being other financial institutions) which has hurt my credit. I also ended up paying a very high interest rate (considering my good credit) in order for them to make the most profit I’m sure. I would stay far away from this dealership.

Ted Greely: No longer Dan O’Brien, but now McGovern Kia … service was done well and professionally. They say they will be changing things to be more up to date and customer focused.

Andrew Pessotti: Very unhappy with the service department. My Telluride has been there for 4 weeks waiting on a new transmission. I was told they could help me with alternative transportation since I am without a car. I have called 3 times and left a message with a human at the service desk 3 times over the past few weeks and no one is calling me back like they said someone would. I have been very polite and patient. No reason for them to not call me back, they just clearly don't care about their customer.

James Morris: First of all Dan O'Brien Kia is gone. Good riddance. The dealership was told to close or sell by corporate Kia. It was bought by McGovern Auto Group. My first visit for service was a breath of fresh air. Competent...quick and painless. Angela was super fantastic. Give her a call for service. I know many left Dan due to incompetence but give them a try. And BTW..Google Dan Obrien Kia NH. Give it a read.

SL Pearson: Purchased a 2023 Stinger in June before Dealership was purchased from Dan O’Brien.Was told by service Manager service @ McGovern contact would be honored. Showed up for oil change & tire rotation.Was told I have to pay 39.99 for a filter & 79.99 for tire rotation because there were no notes in my file.I left without having any service done.Called and left 2 messages for the service Manager and was told by James one of them would get back to me. To date no one has returned my calls.Called sales department to speak to the Manager and was hung up on by the automated system 3 times.I guess I will have to file a complaint with the MA Attorney to have my contract honored or refunded.If you buy a dealership you should honor the contracts that were sold before you took ownership.I’m very disappointed with the lack of service or care given to my issue.

D C: Brought my car in for oil change, they tried to make me do other things that I did not want to do yet, I said no. So instead, they charge me 130$ for my oil change instead of the normal 50$ I pay. Horrible service. Made me hate going in even more. Go to the one in Manchester, way better service

Kassidy Quadrozzi: I never leave reviews but feel the need to in this instance. I would give 0 stars to Dan Obrien Kia if I could. Freddy, the GM at this store is deceiving, dishonest, and untrustworthy. I bought a car here and have horrible regret. They told me I would walk out of the dealership with my car that day. I was excited. I noticed some scratches they said THEY would take care of (then adding the cost to my bill) so I needed to wait a couple days for the repair, which was no problem. They told me I’d have my car in just a couple days, again, no problem. I was very flexible and patient…but then it was 4 days, then 6 and then it was over a week. Each time the date was pushed back, I had to call for the update. Never once did they call and let me know about the delays. In fact, when I would call, they would promise they’d get back with more info and never returned any calls. After 7 days and having to call the dealership several times, I got my car. The car had no oil, no inspection sticker, damaged underbelly, and weak brakes. DO NOT trust Dan Obrien Kia with your next car purchase. You will strongly regret it!

Colleen Farrell: Absolute trash turnaround. My finance went in around 1pm on a Saturday - had to wait 7.5 hours to actually finalize the deal. He was told he'd be able to pick it up no later than Monday. We're now being told it will most likely be Wednesday. Update on that: They misspelled our info in the paper work and so delayed everything another day.I'm sure there have to be better dealership wait times out there if you're currently looking.

Wootae Yang: No.

K M: The 0 stars for the SERVICE DEPARTMENT at Quirk Kia in Braintree . Their customer service is ATROCIOUS! I've been calling all morning to schedule a recall appointment and they have literally answered the phone and hung up multiple times. When I finally did get someone from service, I was immedately transferred to another line that kept ringing. I am pretty sure it was deliberate too as they have caller ID. Unbelievably frustrated right now!Forget this location! Go to Mastria Kia in Raynham instead.. They answer their phone calls and acknowledge their customers!

Chivon Brittle: The service team is efficient, professional, and very accommodating. This place is my go to!

Sara Van Schaik: Just bought new car here. I had areat experience with the auto team-- a standout after visiting multiole dealersin recent weeks. No pressure, everyone was very knowledgable and patient. They spent a lot of time with me even after the purchase, making sure I understand everything about my car.

Cici Brown: The service department rarely answers the phone, there’s no eta or either incorrect eta for how long it will take parts to arrive.I took my car in for an engine recall. When I got it back the tires had nails in them. I just bought brand new tires before the car went in for engine repair. They had the car for two months, so where did the nails come from? Clearly from their shop (the work areas are messy and there are nails all over the ground) but they refused to replace my tires.I’ve had better customer service from small mom and pop shops. Will never ever return.

Kristen Cahill: Words cannot explain how much I HATE buying a new car. I mentally prepare like I am going to battle. My husband and I spent Saturday and Sunday at multiple dealerships. We walked in the door knowing what we were looking for and what we were willing to pay. At each dealership we went to, we explained this. We would tell the salesperson that we just wanted to talk numbers. Give us your best price. Despite this, all of the experiences were the same. Fake, blind date from hell conversation, an initial price that was almost double what we said we were comfortable with, the salesperson would then go chat with the poker faced manager behind the glass and the negotiations would begin. The whole process is gross and predictable. I walk out loving the car and despising the people trying to sell it to me. That changed when we walked into Quirk Kia in Braintree. we didn’t get jumped on as soon as we walked in the door, instead I walked up to the counter and explained to Jerry (who turned out to be the GM) what were were looking for, Jerry had Chris (our delivery expert - NOT salesperson) pull up a few options. We looked at them all and decided which car we wanted to pursue. Within minutes (MINUTES!!) we had settled on a price. We drove the car away in less than an hour. I drove away in a car I loved and dealt with people that I will be happy to go back to. My husband and I are educated buyers. We are going to comparison shop and I was very upfront about that. (one dealership got mad that we were shopping around), we were going to be buying a car and it would come down to the best bang for our buck. I wouldn’t buy anything without comparison shopping never mind one of the biggest purchases (next to a home) that I will probably ever make. The environment and mentality that Jerry has created was refreshing. Chris was knowledgeable and thorough. We drove away happy and will be back in three years!

jorge guerrero: Unfortunately I have nothing nice to say about this dealer (service department). Had an issue back in December with my Kia so decided to give them a try and was worst mistake ever. They repaired my vehicle but less than a week later I was having issues after issues and taking my vehicle in weekly, Seems like they kept damaging it to make money out of warranty and I with my deductible.To top off on my previous repair they stated that they had to replace valve cover, GDI fuel pump, and VVT-solenoid to resolve the issue. Come to find out they replaced the VVT solenoid and GDi pump. NOT THE VALVE COVER BUT CHARGED FOR IT!Worst part is when I get home I see puddle of oil under my vehicle staining my driveway, when I take a peek I noticed that they cracked the oil pan in the process of repairing the vvt. (Rookie mistake jacking car from oil pan) so here goes car back to dealer.... after 3 days vehicle is finally done and they don't even bother calling to say vehicle is ready! (Neither of the time my advisor called to say ready) So when I showed up they said car was ready and unfortunately most likely they WON'T service vehicle there anymore because I called them out on their mistake and because of that they lost an employee. Which i guess they didn't like. But if they did the damage why not fix it the right way and not waste my time or theirs. Not just act stupid and send me home to recharge me another deductible!STAY AWAY FROM THIS SERVICE DEPARTMENT THEY'RE NOT WORTH THE HEADACHE!Advisor was: John Wagner/ Robert crooksPicture attached of terrible service they provided...From their reply they tried to blame it on the road and previous mechanic... but in 5 years vehicle NEVER had an issue till they touched it! & when I picked up the vehicle they clearly stated (yes they used a jack to lift engine to remove motor mount). But like I said STAY AWAY! if you go there make sure to fully inspect the vehicle before leaving the lot because they the worst!

Jakub Platek: Dont do it.

Paul Bresnahan: I was pleasantly surprised at how pleasant and professional our experience was at Quirk Kia. I was especially pleased with the professionalism and affability of Jerry Hunter , Sales Manager. Pricing, trade etc was fair all around. Thank you

Dana Lee: Quirk Kia is quick, professional and a pleasure to deal with. The Team at the wholesale division is very helpful.

S Lovendale: Very professional and helpful! Mohammed was exceptional! Everyone that works there are willing to help and answer any questions. Highly recommend getting your next vehicle there!!

M S: The worst !!! They lie and are not friendly at all.

jeffrey reyes: The service department was very helpful and attentive

Amanda Beale: Had a fantastic experience buying my 2023 Kia Telluride SX Prestige X-Line at Quirk Kia in Braintree! My husband and I were immediately greeted and treat very well by Chris. He was incredibly knowledgeable about the vehicle and gave us a lot of tips and tricks. When it was time to close the deal, Jerry the General Manager was patient with all my questions and very helpful. No sales gimicks and or cheesey sales tactics. Felt like a very human interaction through the entire experience! I drove an hour to this dealership and I'd do it again!

Collin Clark: I recommend QUIRK Kia for your automotive maintenance needs. There were a few speedbumps along the way, but Josh and his team did everything in their power to make things right. He did not try to sugarcoat anything and was straight forward throughout the whole process. The quality of the work was above standard, and I will be taking my brand-new Telluride back to them for additional work in the future.

joe stein: THE SINGLE BEST CAR BUYING EXPERIENCE I'VE EVER HAD--i will recommend Jorge Reyes the Sales manager to all who are looking for a professional, low-pressure car buying experience-everything done as he described-(and on time) ! 10 out of 10!

Jongki Kim: 차를 사서 고생만 엄청함

c S: The service department is amazing. They checked my car and did not charge me a dime. Super helpful and knowledgeable! This is going to be where I go from now on

Houdini: Quirk Kia in Braintree can always fit you in for last minute service appointments, and after your first visit you'll understand why.I booked an appointment with Quirk Kia because they are close by, and they were one of few dealerships with availability the day of. They performed services that were not requested, failed to perform services requested, and billed about 2.5x - 3x as much as competing dealerships. Save yourself the headache and book an appointment in advance with one of the more reputable dealerships in the area.

Shayla G: I found a Kia Telluride I was interested in on their website and scheduled an appointment for my day off. I drove 45 minutes to this dealership to be able to see and test drive a telluride that was in the trim level I wanted. When I arrived the car had already been sold and there were no others in that trim level available to test drive. Huge waste of time and huge lack of communication on their part, I should’ve been notified that the car I scheduled to see wasn’t available.

Bruce Alba: Everything went very well. They didn’t miss anything and took me right on time.

QuiGziLLa Xbox one: Craig was attentive and knowledgeable great experience

Marlon Victoria: Thank you Christopher D. and Mark C. at Pride Kia for doing a thorough diagnostic and performing the necessary repairs on my car.Also, thanks for providing a loaner car while my car was being serviced, it helped a lot.

Shorten Associates: Excellent everything went very smoothly

Steve Q: My wife and I had a delightful and seamless experience. Phil was extremely kind, understanding, and patient with us as we navigated our purchase options. He was highly responsive and proactive when we hit some inventory snags which was greatly appreciated.

Dorilis Fernandez: Deandre was very attentive to my needs and answer affectively any questions I had. Beautiful experience.

Cleomara Mota: Excellent service at the reception, the driver who took me home was very competent, he drives very well, I felt safe leaving my car there,I Cleomara recommend Pride Kia .‼️⭐️⭐️⭐️⭐️⭐️⭐️

elise nash: Chris was great to deal with. He explained what needed to be done and how long it would take and had my car ready on time

Mathew Stevens: Rapid service completed all the repairs as I expected. Chris D. Always goes above and beyond.

Anthony Puleio: Chris was very helpful and courteous and would recommend to everyone

Tayla Camara: Everything start to finish with the entire Sales and finance department was EXCELLENT! Best car buying experience I’ve ever had and recommend Pride Kia to everyone for there new and used vehicle needs

Pam Sergi: Excellent car buying experience. Luis was patient and professional throughout process. Very easy to work with. I made Ricardo do financing and he was excellent despite not being the finance dude anymore. Very helpful getting me where I wanted to be in terms of monthly payments. Patrick was also excellent to work with!

Julie Tapper: Honest. Did good work.

Jenna Swanson: Walked in with no expectations of buying let alone even finding a car I wanted & that checked all my boxes, but walked out with a brand new car! Joe made the experience effortless for me & did his best, honestly more than his best to get me into an even better car than I had anticipated being able to get, at a price I could happily pay. Couldn’t be happier with my experience & new car, Joe is the guy to see for your new car needs!

Sharyn Wolf: Very professional and extremely helpful. Joe made what I thought was going to be a stressful experience super easy and comfortable. Will look for him to purchase my next car for sure.

Robert McDonough: Jaime was a pleasure to work with efficient courtesy and onto of it. Kept us informed of our schedule got us in and out.Fine employee

D Ruiz: Worst place to do business with. I’ve spoken to 2 different reps there and both are unable to give me prices on cars I gave them stock numbers for. I tired multiple ways of communication with phone calls, emails and text messages.

sheila ramos: Excellent customer service!!

Carolyn Matheson: My husband and I went to a lot dealerships before buying our Kia sportage hybrid plug in and our experience on the Lynnway was by far the best. We had the pleasure of working with Deondre who was kind, knowledgeable, reasonable and never pushy. I had never really considered a Kia before he showed them to me and talked to me about them and we couldn't be happier with our purchase. Thank you Deondre!!!

john carnabucci: Went in for an oil change and a tire rotation. The service went well and my car was done on time. When did the complimentary car wash & vacuum stop.

Subham Kedia: HORRIBLE experience with both Sales and Service personnel.I would not at all recommend this Kia Dealer because of multiple reasons. It is the worst experience that I have had both in terms of Sales and Service. The Sales personnel are rude (not friendly at all), were not diligent and responsible to show us all the features and specifications of the car we were looking at, and no respect or humility from a customer service standpoint.From a Service perspective, I had a minor issue with one of my circular PDC proximity sensors in the front bumper of my car. The sensor went inside the bumper and they quoted it will be $120 per hour for labor, the minimum time for repair would be 2 hrs., and if there is any damage to the parts/sensors that will be additional. So, in summary, the total estimate was $240 + parts + taxes and fees. I went to a auto repair shop and they took 5/10 minutes and fixed the issue for "FREE."As a customer, you expect the sales and service people to be extremely nice and humble to you and not to rob you. If you're looking to buy a Kia car, I would recommend going to any dealer but this one.

Kristyn Pichierri: I needed a spare key for my 2012 Soul. I know it’s an old car but when I originally walked into the Shrewsbury dealer they instantly were like “nope we’d have to order it and have someone else cut it” I’m not sure if it’s just the equipment and capabilities of every location is different but I called Lev of Framingham afterwards, they looked up my car, made me a key and made sure it worked. Everyone on the phone and helping me in person was very nice, I appreciate their help. Very straightforward and pleasant.

Bruce Arntzen: I want to call out Lev Kia's Serivce Department, especially service advisor NICK ALDO for the EXCELLENT SERVICE that he provided. I was having trouble understanding the EV charging capabilities of my new 2023 Kia Niro PHEV. Conflicting literature and advertisements on the internet wrongly described how many amps and how long charging would take for Level 2 (240 volt) charging of the Niro PHEV. Nick tested my car with his diagnostic tools to confirm that the car was working properly and then clarified what transfer rate (amps) and timing to expect with this car. I would highly recommend the Lev Kia service department to future Kia customers.

Vito Anthony Parisi: So pleased with the service and professional sales team.Loving the new car

Lauren Bell: They keep vehicles listed for weeks that aren’t available. They can’t answer any questions about whether they are available now. The operator just repeatedly transfers you to the same person that doesn’t answer the phone. Waste of time.Update: They wouldn’t talk to me about car availability but spoke to my husband. They fully admitted they do not have any of the Tellurides in stock that are on their website and leave them there to lure people in to order one over MSRP. I’m reporting them to the AG for chapter 93A violations of unfair and deceptive business practices. They can deal with them.

Colette Catalino: Superb customer service and assistance through out car purchase

Paul L: Fantastic experience, I contacted them and spoke with Ken and Peter, both very helpful with my purchase of a Soul I had my eye on.I setup a weekend appointment, test drove and signed an hour later. The most smooth car purchase I have ever experienced, they let me feel very comfortable with the process, not pushy at all and we signed on a deal within our budget.So happy with the results, I've got a 2021 Telluride that I am certain we will be back to trade in a couple years and look forward to working with them again!

Greta Yeadon: If your looking for a new car go to this dealership. The entire experience was easy and pleasant. Cameron Galante greeted me in the parking lot, answered all my questions then took me for a test drive and showed me how all the new features work. When I picked the car up, he helped me set up my Apple Carplay and went through everything on the dashboard. Seeing that I only buy a car every 8 or 10 years, many things have changed so this is a valuable service that I really appreciate. When I came back to get my inspection sticker, the guys in the service department were also very polite and efficient.My son has worked at car dealerships. Some of his stories about how the management treated him are horrible. When I asked Cameron how he liked working at Lev Kia, he went on and on about how nice his manager, Peter McManus, was to work for and how well the owners treated them all. This is the kind of business I like to support.

Bob Risso: Very pleasant staff

Bob Rioux: Great place to wait for service. No need for a ride.

David Belt: Great Dealership to deal with...

Jeong Kim: The shop did not replace the recall item, oil pressure sensor, on the basis that it was not broken and asked $190 if more accurate diagnosis. As my car loses oil and did not show Low Oil warning even when the dipstick did not catch any oil at all. I am sure the part was broken. By the way, the part is just $20 on Amazon.

Brookline Smythe: I went there to get recall service for engine oil pressure sensor as my Sorento was losing engine oil but no warning light was coming on. The tech said he found no problem and did not service. I am willing to get independent assessment as I am so sure the part has a problem.

nathan omionga: They know how to welcome customers

M Stick: Stopped in there out of the blue, on my way to savers. Ken greeted me outside on a rainy day. We discussed electric vehicles. Tesla's, rivian, lucid, and of course the Kia. Kenneth never even took my phone number, which I was amazed. Very low pressure. I left doing my tasks, and ended up going right back in, and ordered a Kia ev6. I recommend asking for Ken, he's a great salesman.

Jeff Bradbury: Charging over msrp on the new EV6.

Nikolay “Nikolay Hanglow”: Good stuff and great selection

Julissa Perez: The best customer service.

Taylor Braun-Jones: Friendly and knowledgeable staff. Worked hard to get to the bottom of a clicking sound in the steering including reaching out to Kia engineering with sound recordings. Car came back washed. Clean, comfortable waiting area including a quiet room for working and a kids play room.

Leia Ramalho: Fui com uma amiga e ela comprou um carro.

Rafaella Constantini: It was a great experience, I showed up without appointment for an oil change, the team take a great care of my car, very fair price, quickly service was done. Waiting room comfortable and full of coffee and treats.

Natalia Laverde: I’ve payed three times for the same fixes, it’s really expensive and every time they tell me that its fixed without warranty.

Greg Thelian: AMAZING customer service in both sales and service, truly the best dealer experience at Commonwealth. Just to give you an idea, we live in NY and own both a Stinger and Telluride, both purchased from Commonwealth BUT also go back all the way to MASS to have Commonwealth service them. Yes, they are that good!From the owner Charles, Sales ManagerJosh, Eric the Service Manager and Jesse Service Advisor…. my Wife and I are so grateful to the Commonwealth team; truly the best!So, if you’re looking for a Kia or any car in general, take my word…. just go to Commonwealth and experience the difference yourself! - G Thelian, Centereach NY

Jason Moran: Great service, nice people!

Annie Galvao: I love my K5 and for a while had some shaking going on while driving. Jesse found the problem, rotated my tires and removed a huge branch and now it's good as new!

Dennis Roy: I am always satisfied with the service department at Commonweath Kia. My two Kia's have been serviced on a regular basis here and each time I am happy with the customer service I receive, the timely repairs and the specials they have for certain services. Their knowledge in performing complicated repairs is outstanding which will make you feel at ease that the repairs are done right the first time. I would highly recommend Commonwealth Kia for any services you need for your Kia.

Kelly Madden: My service is always great . I was disappointed this time when no courtesy call was made to me that my car was going to take longer than expected .

Bob S Yee: The KIA Service Dept has improved significantly from greeting the customer and repair service. I know Jeff since he started in KIA Service about 8 years and he has been an excellent service specialist. However, while I was a waiter for the appointment and wanted to explore new KIA models, the salespersons were quite arrogant and lacked in showing/introducing me. I purchased two Sorento with Commonwealth when Sean was the sales manager. He managed the sales department well and always had the attitude and attention that, he and his team were to help here. I didn't see this service in the current team at all! They rather chatted each other and ignored me when I asked for the information.

Matt Hayes: i appreciated the staff’s communication on wait times when i requested them for inspection stickers. they recommended a lighter-demand day to go and i had a very reasonable wait time that day. thanks kia service staff!

Daniel Cuddy: Staff at service department were friendly. Had recall work done on my vehicle. Would return to Commonwealth.

May Torres: Excellent!

David Netzley: Commonwealth Kia has been servicing my 2011 Sorrento since I bought it there and they have always treated me well and taken good care of my car.

Patrick Oleskey: Explained what I was getting with the 30k service, the cost, and addressed the other questions I had clearly. Friendly staff and comfortable waiting area. Convenient location.

Leo Moccia: Excellent service , knowledgeable staff

FreshvY_- FreshvY_-: Brandon from Kia was really good n easy going to get a deal done very good guy.

Kenn Coviello: Our sales rep Brendon was fantastic. He was pleasant to work with and very thorough. It was the best and easiest car buying experience I’ve had, period.

Timothy Soule: Professional, timely and honest

Andrew K: This is the 2nd vehicle I've purchased here. The salespeople are so helpful and knowledgeable, and took the time needed to make sure I was comfortable with my purchase back in 2018, and that I was satisfied with my trade now in 2023. Over the years I have full confidence and trust with their service department as well. Thanks so much Xavier Aguirre and Eric for making this a smooth transaction with no worries! Xavier is as so cool to work with I was completely at ease. Thanks so much for another great car purchase experience!!!!

Underlord Bullshinski: Amazing service. I’ve been all around this great big world, seen all kinds of dealers. The best. Period.

rich finnegan: Always have had a good experience here.

Kathleen Preston: Once gain Gervais KIa exceeded my expectations. They continue to provide exceptional customer service and genuinely care about the customer. Highly recommend

Beverly Mills: Was a little upset for the length of time to install a new starter. I realize it wasn’t a scheduled appointment but I was without a vehicle for two and a half work days.

Lynn Williams: The staff is always friendly. I always feel like I matter when I walk in. I never feel like I am inconvenience when I call or even show up. EVERYONE is always ready to engage with the customers. I would give more stars but you are only allowed so many.

ameya phadke: Nothing but good things to say about Gervais Kia- and our experience with them both on the sales side and the service side. We bought our Carnival from them at the height of the car market craze and despite that, they were one of two dealerships in a 100 mile radius that didn't take undue advantage of the situation- no markup, full transparency and no hard sell on additional warranties (even from the typically dreaded "finance guy"- who at Gervais couldn't have been more personable, friendlier or open to hearing what we did and didn't need). Mike T was our sales guy and I send every prospective Kia owner their way!On service- we've had warranty repairs and routine servicing and on both, Kristy was our service advisor. Again- warm, personable and very much made us feel welcome. Wr don't live anywhere near Lowell and yet, will continue to give Gervais first dibs at any of our Kia related business

Don Hosmer: They were able to get me in immediately and took care of the problem. Nice people and quality work.

Syed J Hussain: Went for a scheduled maintenance service. They do a great job of communicating and the customer service is truly amazing! If you care about interacting with positive energy and can appreciate great service then buy your next car here and schedule a service appointment!

kristen deletter: I'm torn on how to review. I brought my car to have 2 recalls fixed. I also purchased an oil change and tire rotation. When it was finished I went to leave and noticed the check engine light was on, which wasn't before. I went back in and someone came out and told me it wasn't there anymore and his code reader showed nothing. He assured me there was no issue. This was right at closing time, but I'm not sure if this was why I was sent on my way. Next morning the check engine light was back on and remained for the next 3 days. I brought it back and they said they would look at it. They discovered it was a sensor that was left unattached after doing the work and was in fact their fault. They offered me a free oil change for the inconvenience. I wish it could have been addressed when I was first there so I didn't have to go all the way back another day but it was resolved in the end.

Brian David: All and all it was a good experience. Profession, and Clean Dealership that were attentive to our needs. We felt like we got a fair deal and they were willing to negotiate, We didn't spend hours of going back and forth, unlike other Kia dealers in the area that we walk away from.

Che Fortunato: Kristy in service was great. Got me right in to evaluate my problem.

Dan Archambault: All members of the Gervais team were great, easy to work with and made the car buying experience very easy !!

Robin Hughes: Great experience. Super quick turn-around. Humphrey and Glenn were a pleasure to work with.

Kathy: The service personal were very courteous, considerate and helpful. Work was done when they said it would be then washed and vacuumed my car.

Ernest Cristo: Everything went well.

Joseph OMalley: Very professional and timely service.

J Z: Great service and friendly staff

Rich Wells: Great dealership! Very friendly and professional! Enjoyed my time there working with the salesman Mike! He is awesome and I highly recommend him

Brian Henderson: Nice place

Bob: Great service in a timely manner.

Frank Tringale: Brought my Kia for a recall service. Was provided excellent service precisely on time in a super friendly manner.

Animesh Nikam: Dealership overcharged me for vehicle alignment over 0.5 degree for SAI correction. Complimentary car wash and wax was not offered due to too many customers. Hugely disappointed with the service.