Best Off Roading Area Cambridge Near Me

akhil prasad: Great service!! Friendly staff

Camilo233: Hoy compramos nuestras bicicletas allá, la de mi esposa y la mía, el servicio fue muy bueno y la atención también, ahora esperaremos a esta semana que nos hagan la entrega 👍🏻🚴🏻‍♂️

Alec Waddelow: Solid experience today. Had tubeless installed within 45 mins of arriving at the store. Knowledge mechanic helped answer unrelated questions. Will be coming back for future maintenance work.

Hunter Biliouris: Robbie and the team were extremely helpful getting me setup with a new road bike and gear to get rolling! Very happy with the overall experience!

Alan Alves: 110% Support from Erick and Robbie. (sorry if name spelling it wrong)I went in to buy a new bike. My problem was I was riding a frame too large for my height. Robbie helped me find the perfect bike, explained eevvvvvverything about the bike and answered my questions. Didn't once offer to sell me the bike, just gave me a quote. Which in turn I felt comfortable and made a purchase the very next day. Erick helped me with all questions I had after the bike was assembled and talked to me all about maintenance I needed to be aware of. Great staff. Good looking store, organized and clean.I didn't see anything I disliked.

Spanish Pulga: Clean, professional and courteous staff.

Mark Godek: Staff was super helpful with my bike fit.

Sean Moran: Super friendly and helpful service

Sam Oates: Excellent and friendly service

Maria Voloh: The absolute best shopping experience I’ve had. I was looking for a bike that was fast and light, with manual groupset but with an integrated cockpit and Trek Cambridge had the right bike for me. They even accepted a return on a trek bike I purchased elsewhere and credited the full amount towards the new bike. Will 100% be back and recommend them to all my rider friends.

Amanda Rychel: Excellent service department. Fair pricing, quality work, fast turnaround. They will work on any bike - non-Trek and cargo bike friendly.

Drew Zuik: I am a huge fan of the products and the service that I have received at the Trek store location in Cambridge Alewife brook Pkwy. Zack has been truly great when going over what is needed and what not. All of the staff there has been really nice to be honest, I just happen to interact with him on an extensive level because of going over the needs of my bike etc. I have no need to look in any other direction for my biking needs. Thank you much everyone!!

Teddy Svoronos: Incredibly friendly and welcoming, excellent service. I look forward to every time I need to go here!

Tom Judge: Great customer service!!

JOAQUIM DEARAUJO: I have never encountered a more helpful bicycle service department and one so generous with their time. The service technician was willing to perform work on my bike while I waited and spent at least 30 minutes on that work all for NO CHARGE, and they did so on my non-Trek bike!!!

Mark McClary: Had a problem with my rear shock on my 2020 Trek Rail 7 @ 9000 miles, they got a rebuild kit and had me back on the road to continue my quest.

Jackson Vara: Trek Cambridge rocks! One of the best experiences I have ever had at a bike shop. Eric and Addison were extremely helpful and went above and beyond to help me get the parts that I need. 5 stars!

Aaron Diaz: The customer service and service team at Trek Cambridge has been patient, polite, and informative with me. I purchased my bike new In another state before moving here. I now see that my bike was likely not properly assembled. The team at Trek Cambridge has nonetheless helped every step of the way from minor adjustments to honoring warranty. Extremely thankful to be this close to a great and supportive staff. Shout out to Zack and the service team!

Larry Kim: helped my boys get their first bicycles. made adjustments to the training wheels and seats and everything else.

Kayleigh McCabe: Everyone who works at Trek in Cambridge is so kind and knowledgeable!

Vinnicios “vinny” Ferreira: These guys are great. Highly knowledgeable staff. All I needed was some information and even though I didn't purchase anything I got all the assistance I needed to make a wise decision. I greatly recommend Cambridge bicycle.

Ignacio DR: I fixed a flat tire here. It went flat again the next day. There was no puncture so most likely there was a defect in the valve of the new tire. They still made me pay 15$ extra for labor.Also they did not screw the wheel back properly and had to return once again!

Shannon Malloy: Have been a customer for 2+ years. The staff recognize me by name every time I come in and are very transparent with pricing and repairs. I bought my first new bike from them and the process was wonderful. They let me test ride for as long as I wanted and were patient while I tested different versions. They have made minor quick repairs for me for free because they know I’m a repeat customer. Great friendly staff that put on group rides periodically and fun inventory!

Marcela Silveira: I stood there for 5 minutes not one employee greeted me. But the guy made sure to stop everything to talk when his friends showed up at store!?!? Bad customer service. That's why girl's don't like it there.

Sneha Sabu: The left brake of my bike was not working and I went to Cambridge Bicycle after seeing their reviews. I walked up to the guy at the reception and showed my problem. This guy just looked at the brake from over the counter and fixes it in a minute (without even moving from the counter). I was really impressed. Will definitely go there for bike repairs

Electryo Argyris: Hit or miss. You can see some people get charged $5 for 20 min. I got charged $20 for a bolt and 5 min of labor. I called ahead but it didn't help. I'm sure they're busy, and they're generally nice.

Michael Chunko: Prices are a bit high but they offer test rides and are very knowledgeable. Eddy was a great help.

Christopher Dedecko: I had both good and bad experiences. The staff is usually helpful, however the pricing is a bit expensive.

Jacob Lissoos: Don't be thrown off by the fact that their inventory is mostly city bikes, they can repair everything including the most high end road bikes. Very professional, they will always call you if the work runs over budget or calls for extra parts. As a bike DIY repair person, they are always happy to explain/teach repairs to me and provide free advice when I drop in, which I really appreciate. Very friendly too!

Mary Ladesic: Incredible customer service! Shoutout to Adam who spent over a half hour walking me through different options and recommendations for accessories and gear as a new bike commuter. Adam was so patient and helpful. My go to place for all things bike related!

Michael Luu: It's nice that they have free air and pumps supplied outside the store. However, when I came in to buy a single item the other day the front staff were not staffing the register at all. I waited for about 10-15 minutes and a staff member finally arrived. Before they even help me check in they had another customer cut in front of me. Instead of just being treated like that I decided to just leave. Pretty disappointing customer service experience.

Thomas Gschwendtner: Found what I needed for a reasonable price, a saddle. They also lent me an allen wrench to mount right here.

Michelle Han: I experienced really terrible customer service at Cambridge Bicycle. I was told by someone in the shop that they could build up a bike for me that I had requested and that they would call me as soon as it was built. 4 days later, I didn't receive a call, so I call myself to inquire and they told me the bike had SOLD and no one had even called me to tell me they finished building the bike?! To top it off, the staff were very unempathetic and rude and told me "well what do you want me to do". DO NOT go here if you want to be treated well and respected as a customer.

Kira Clingen: I came in with a flat tire that blew out in 20 seconds. I was told, repeatedly, that there was nothing wrong with my tire, it had to be a slow leak, and that I was wasting my time and money replacing it. Finally, the person repairing the tire asked if I wanted to take the tire and tube home, since there was "nothing wrong with it." I felt like an idiot explaining that the tire did not deflate slowly, it blew out, over and over again to different people at the shop. Sure enough, when the person went to put the tube into the bag, it deflated immediately. There was a huge piece of glass in it. Rough and borderline rude experience but the new tire and replacement was decent, if somewhat slow. Compared to REI, it's expensive, but the location is convenient.

Faisal Alnasser: Limited bike options. One of the employees was rude.

Aaron Throness: Visited the store today - the customer service staff were friendly, the store was in good order, and an impressive suite altogether. However, their pricing points are almost exclusively $1,000+, which far exceeded my range of affordability as a doctoral student looking for an affordable bicycle.

Raj Vinjamuri: Adam in sales and the folks in the shop do a great job of taking care of your needs.

Rhys Probyn: Extremely competent mechanics who are straightforward and honest; good inventory of parts, tools, tires, tubes, fenders, saddles, apparel etc.Spent some time in the shop awaiting repairs and observed them diagnosing multiple bikes. I agree with everything I heard and saw and felt like the mechanic was honest and each price quoted was fair. I know it stinks to spend $100-150 repairing a commuter bike that you bought for $300 - 500 but over time you're def saving money vs commuting by car or the T and probably saving lots of time.You can trust this crew to get the repair done right and from what I've seen give you a fair price. Don't forget they have to cover rent, salaries for competent mechanics and staff, tools/equipment, hold inventory, insurance etc. Its a tough business and it seems they manage it well in order to treat customers fairly. 100% would recommend

Stefan Unterhauser (dogi): There is this passive aggressive employee which always speaks down to me ..."Come back in 3 weeks"Not the language of service or solutionsSpecially since my relationship with store is already 8 years it hurts a lot

Sangwoon Kim: avoid this place. I went to repair a flat tire and the tire went flat the next morning even though I did not ride the bike after the repair. So I went to the shop again to do another repair, and they charged me the full price again, although it happened less than 24 hours since I got the previous repair. The staff was also very rude and unfriendly throughout the process. Irresponsible.

Kevin Brant: 3 years later, and still no bike. Not sure they are even in business anymore? Goodbye 500 bucks.

Charlie Caron: I dropped my bike off here for a minor tune-up over a month ago, after a couple emails over the first two weeks they have completely stopped responding to calls and emails. I've now sent 8 unanswered emails and have had to make a scheduled move out of state (that they were aware of) without my bike. It's also impossible for any of my friends to go in the store to check because hours are constantly changing and they always seem to be closed. I don't care about the repair anymore, I would just like to get my bike back!

Nicholas Dow: I bought a bike from them over three years ago. On the way back to school my mom reminded me that I have bike at school that has never worked right, and asked why I never returned it. The bike delivery is so delayed that students get the bike when they are so busy that they don't have time to return it or it's the middle of summer. I ordered the bike at the beginning of the year and it was delivered in the dead of winter during finals season.The quality of the bike was bad. You can probably get something better from Walmart.

Geo P: Scam shop

Steven Cohen: Don't expect much. They don't have in-house mechanics so you can't get a quick check before deciding on a service. Fine place to buy stuff, just don't service your bike there.

Voy Lewis: 3 Years Later, Still STAY AWAY! Please stay far away from Crimson bikes. I bought a bike from them in June that I was supposed to get in July of 2020!! They finally offered me a refund in October which they keep giving me the run around and it is now JULY and I haven't got my money which I worked hard for or the bike which was supposed to be a gift... This company is not trustworthy. I advise anyone reading this to stay away from this company. I'll update this review if I get my money back... which is all I want.Edit: it's now 2022 and they have not refunded or reached out to me. This place is a scam, stay away.

Sullymar Torres: Never received my bike neither money back!!They are a fraud!!

Andrew Hanley: Incredibly rude as always, never open on time. Sucks this is one of the only bike shops in Harvard

Manfred Phemister: Excellent customer service, great value!

Tizzy Beck: First time leaving a review for a bike shop. The absolute worst interaction I have ever had in my life. Awful awful customer service. I champion small businesses, however I hope this one closes down.

Samuel Bosch: I don't know what's happening with this them, but they seem to have gone out of business. I went there like 5 times during their normal opening times, and there is nobody there. At least put a sign up that the store is closed...

Mei Smyers: NEVER RECEIVED A BIKE OR A REFUNDI placed an order for a bike over 2 years ago. After a few days I was able to get a bike elsewhere so I decided to cancel my order with Crimson Bikes. They said they could provide me a refund and then a refund never came and they stopped responding to my emails. DO NOT ORDER FROM HERE!After 2 years they recently contacted me saying they are currently in a legal battle (21-10278-JEB in the Courts of MA). I don't know when this will be resolved or if I will ever get a refund.

Nat Tarbox: Was able to drop off my bike for a simple repair and get it back 30 minutes later. Lot of shops in the area have 2+ week wait times for service, so really appreciated being able to get that done.

Kathi Tighe: I'm sadly changing my positive review of Crimson Bikes to a negative review. I took my bike there a long time ago and had a great experience. Recently my spouse took his bike in for simple repairs based, on my glowing recommendation. He was given a date by which the repairs would be complete, but that date came and went with no progress to complete the repairs. He contacted the shop numerous times, and each time was told they 'hadn't begun working on it, but would start today'. After several such delays, my spouse decided to take his bike back without the repairs. This is sad - there's no reason for such poor customer service!

Katie Rivero: Awful company. I ordered my bike online in August of 2020. Kept getting told there were delays due to covid. Understandable. Months and months passed and still no delivery update. Finally decided to ask for a refund to which they stated they could not provide and I needed to go through my CC company. Well too much time had passed for that to happen. They have since stopped responding to emails and no on at the store knows anything about online orders. Horrible customer service. Do NOT buy from them!

Gerben Scherpbier: I'm so grateful to Daisy who helped me find and order a unique part that I was struggling to find elsewhere. The staff went out of their way to help me find a solution-- many thanks!

TK Vasbinder: This is a terrible company to do business with. Dont do it. Today is 01/06/2021. Guess when i ordered my bikes? 8/27/2020 and i dont have them yet. If you want your money back you will have to get a form from them and take it to your bank and dispute the charges. I would like to tell all, but its too much to type. I have wasted enough of my time dealing with company. UPDATE 04 January 2022, no bike and now they are in arbitration and no refunds and no bike. This company is a scam for online orders. They have had $500 of my money since August 27, 2020. DO NOT ORDER FROM THIS COMPANY!!

Swetamber Das: Staffs are nice and friendly. They helped me to choose the perfect bike per my requirements and budget. It's also a great place for tune-ups and repairs. I highly recommend Crimson bikes.

Raul Duarte Gonzalez: Don't trust their time estimates for repairs and tune-ups. In fact, if you don't follow up with them they might even forget to put your bike in the queue and your bike waits at their building without any use. I was promised that the bike would be serviced in time before I leave for the holidays. I come back to them 2 days after when they promised me they would get it done and they mention that the bike was not put in the queue and that I still need to wait more time.If you do end up going here, make sure to follow up with the store in a few hours to make sure they give you a schedule and follow up constantly with them otherwise they will conveniently forget their promised timeTheir repair/tune-up service is OK once they actually get to it. But I am now seriously considering going to another bike repair shop in Cambridge which makes sure to put their bikes on the repair queue and actually keeps their word on their scheduled times

Joshua Arnold: Crooks. Sold me a bike, never delivered, never responded. The worst kind of company. Be warned, stay away.