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Shipping and mailing service
1. FedEx Ship Center - Boston
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· 360 reviews
775 Summer St, South Boston, MA 02127, United States
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Asher Pegillino: Amazing customer service, even after a long hard day at work he found it within himself to let me in after he’s closed to give me my package. He has long black and grey locs! Give this man a raise please or something for his hard work
双草酸酯: Picked up my package here. The staff there is nice.
Alex Deac: FedEx is absolutely horrible when it comes to customer service and deserves a negative star rating if possible. I have a time sensitive delivery that needed to be made and i paid to be delivered by 10 am next day. Right now it's "next day". The package is sitting in the Boston shipping center and they have not processed it for delivery yet. It was supposed to be delivered more than 4 hours ago. I called customer support to check what is the hold up. I couldn't talk to an actual person no matter what I tried. Just an automated machine saying the same nonsense every time. I highly recommend to not ship with this company if you have another option available to you. I have no confidence in them that they can deliver packages of high importance on time and hassle free.
EMMANUEL BRUNO,TheFenix: excelente servicio al cliente / Excellent client service
Ed Carberry: Great customer service! I sent very important docs overseas, and Anna was fantastic. A total professional who obviously takes her job and customer service very seriously. Will be my go-to shipper.
Akshay Jagadeesh: We missed a delivery - were told online and on the phone that we should go pick up the package from this location after 8. But they closed at 8.
Umji Lee: Don't ever use FedEx for overnight shipping with signature requirement.They Never attempted delivery and fake claimed they did to delay the delivery. This fake company should be just perished.
Elizabeth Hathaway: They’re open extended hours and staff is always patient and helpful even when there’s a line
Harrison Leong: Surprisingly impressed! Provided the door slip and ID, and got back the package with ease. Many thanks.
Alexander Varelis: See all the other poor reviews, they sum this place up accurately.
Ricardo Guadron: Good service
K P: There’s a special place in hell for any and everyone running this horrible facility.
Jack McGrath: I almost didn’t bother going based on the reviews. Like many others, I had a package that was supposed to be signed for that never showed up and was indefinitely in a “delayed” status. I showed up at 9:30 on a friday morning and there was no line, the guy was friendly and found my package quickly, overall I was in and out in under 5 minutes. 👍👍
Trevor Giardine: Helped me locate my packages, helpful and friendly!
paul alex colas: The lady was very wood with me,I hope she got proper training, " she said my id address should match my shipping address" and start yelling at me
Seo Woo Choi: No attempted delivery made, yet they claim they did. Customer service is the worst, keep saying that they will fix the problem and my complaints just get lost in the way. Do your work if you are getting paid for it.
Desiree Guerrero: Was directed here because the items that needed to be shipped couldn’t be handled by my local FedEx branch. Many, many regrets. Any/all positives end at the parking lot prior to entering the service center. The woman at the counter was both rude and unhelpful - as if shipping today isn’t stressful enough, customers don’t need to be patronized while trying to pay for a service.
Alexander Rosemond: It’s not that bad
Lenaria Pereira: Very poorly attended, the huge queue, they don’t worry about attending, always in the same way, a long time waiting for something simple. Not to mention the bad mood of the guy, women are usually more attentive now the guy, my God
Dot Dot: Great customer service. Friendly and helpful shipping staff. This made our visit great.
Nancy Cashman: Excellent service!
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Shipping and mailing service
2. DHL Express ServicePoint - Boston
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· 246 reviews
420 E St, Boston, MA 02127, United States
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Hanson Webb (Audio Clicks): As a loyal customer of DHL, I am writing to express my deep disappointment and frustration regarding my recent experience with your company. I had scheduled a pickup for my shipment, trusting that DHL would be reliable and punctual as promised. Unfortunately, the driver failed to show up at the designated time, and now my packages will be delayed.This is not the first time I have encountered such an issue with DHL, and it is becoming increasingly difficult for me to continue relying on your services. I have other courier options available, but I chose DHL because I believed your company to be reliable and efficient. However, this latest incident has seriously shaken my confidence in your ability to deliver on your commitments.Please understand that my time is valuable, and now I am forced to reschedule the pickup, causing further inconvenience and potential delays to my shipment. I hope that you will take this feedback seriously and address the underlying issues causing these service failures. In the meantime, I will have to reevaluate my choice of courier services for future shipments.
Mariam: Horrible company. I stated instructions for the company, I did not receive a notice 10 minutes before they came nor did they ring my door bell. This resulted in my package being stolen. Never again !!
Stephanie Delaporte-Mathurin: Destroyed my order and won’t answer any of my repeated emails
pamela vasquez: the person who do customer service is racist is a old lady she work in e street boston she very inrespecful very racist make funny about my accent she dont want to give my package that I pay , she was totally a inrespecful in front of the other clients , she put me to wait for to give me my package that I pay the name is , Michelle , and when I ask the name she said tha she know my name too , my address was in the packcage , should I report this to the police because I feel unsafe situation
Uconn Alert: The customer service is fantastic and helped me send out my package with ease!
Alexander Brunet: DHL is honestly the worst company I've dealt with. Two days in a row they've "attempted" delivery. I had my door wide open with my house light on all day and never seen them pull onto my road. Never once attempted delivery. Two days in a row now and I still don't have my package. I'm guessing the driver wanted to cut their shift early so they just say they attempted delivery and that's it. What a joke. Calling them gets you no where. Good thing this isn't time sensitive I guess. Take your business elsewhere.
Lady Aurelia Goldethwaite: i received an email stating my items had been delivered “in my mailbox. Nothing arrived I do not have a mailbox -only a door slot. DHL does not recognize my tracking number and there is reference to delivery to Ling Beach California when i live in MAso sad.
Aaron Fuchs: Said “Delivery attempted but no response at Consignee address” but I’ve been home all day. Delivery driver didn’t knock, ring my doorbell, nothing. I was watching my delivery status like a hawk and sat next to a window and never heard or saw anything. Utterly ridiculous and I’ll never be using this service again.
Mingyue Lao: Update：I submit a request to leave with security guard and included some comment about my situation. It was delivered the next morning. But it was still one extra day late for my situation which cause me to wait for another week and extra cost $$.Previous comment：Never able to find a number that can link meto an associate. My package is on hold for two days and it‘s an important package that I need with strict time frame. I know it’s holiday season，but theres no option to schedule pick up and the number for the dhl location keep linking to this robot. Probably one of the worst customer service.
Ariel Sokolovsky: Great customer service with a smile. Highly recomended.
Kimberly Pierce: Today is December 12th my package was supposed to be here DHL Express on December 2nd was held up in New York then I was his it was held up in Boston cold air over a hundred time speak to 100 people not one of them gives me a straight answer they're going to put in the claim that gonif locate my package they're going to find out why it's been held up they're going to do this are going to do that needless to say I have no package no answer and I'm out $200 DHL Express is the worst experience I've had in my life.I can say from experience this is the worst most unprofessional company I've ever experienced
Jalissa Costa: My package was sent back and forth between Dhl and 3rd party carrier multiple times. Just for the package to be marked delivered and never was. The package was marked delivered and scanned as shipment on hold in the same day.
Danilo Estrada: Good!!!
bunifah jackson: This place is a sick joke
lahens merant: Ms. Lisa was nice, kind, patient to me when I entered the office. That said, I do believe she has the qualities of a good worker at DHL!!!
suzan imren: Amazing service. Thank you, ladies!
Fakeyy: Signed up for signature release and for the package to be dropped off at my door. Driver left after 5 minutes and never left my package. Called me told me he was "too busy" to look for my apartment so he just went to the front office and I never came so he left. I will never be using DHL again and I hope noone else does as well.
Jadine Greenaway: Michelle was wonderful! She made my transaction super easy and effortless. Cheers Michelle!
Tricia Thomas: My favorite DHL in Boston . Michele R. is excellent and extremely efficient. Her customer service is outstanding !!! I’m a regular at the DHL on E Street because Michele is just the best!!!!! I ship packages all around the world without an issue.
Pedro Roboto: They were very arrogant.
Peter Bilenko: Amazing staff & service!Quick, professional & answered all of my questions/concerns knowledgeably.
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Shipping and mailing service
3. The UPS Store - Newton
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· 85 reviews
321 Walnut St, Newtonville, MA 02460, United States
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