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1. American Eagle Store - Cambridge

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· 97 reviews

100 Cambridgeside Pl Suite E 126, Cambridge, MA 02141

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American Eagle Store: what do users think?
Sơn Nghiêm Xuân: Many optional clothing and great foods around
Z Williams: Grace needs a raise! She was super helpful and professional helping me find some new jeans. I gained some pandemic weight and was between sizes. She made an otherwise stressful process smooth and easy!
Colleen Versackas: They had no idea what their own return policy was. I had to contact customer service and do it by mail instead of just easily doing it in the store because they didn’t know their own policy.
Krisia M: Good
Carissa Brown: Carol was very helpful and went above and beyond to help me. While I was in the dressing room, she brought me several different jeans with a variety of sizes and styles, and suggested different items of clothing that she thought Id like. Very satisfied.
Hailey Elbachiri: Hi! I don’t usually do reviews but I felt like I really needed to. I was in there yesterday 10/09/20 buying a lot of stuff for my husband and this cashier AJ6787 (unfortunately I didn’t get her name) was absolutely incredible. She was so positive, bubbly, always had a smile, asked me questions that helped me get what I needed. Also very polite, I really needed that yesterday after dealing with my toddler all day. Lol 10/10 I will be back there to shop again.Btw there was another 2 ladies in there that help my husband pick out the right jeans. They did fabulous!
Kiara Riley: Horrible experience!!!! Waited in line for 20 minutes to return one item and I was the only one in line. The manager was in the corner talking to a worker and the girl at the checkout pretended not to see me. She was do slow and pre occupied with two separate conversations with a family and another with her friend. Honestly not coming here ever again. These girl that work here dont care and will work as slow as possible.
Marie Jacques Nherisson: I’ve been here twice and although the workers are nice, they’re a little bit incompetent. I’ve ended up reaching out to customer service both times to correct my purchase, and they’ve been understanding each time.Edit: I’m giving this 3 stars now because I think it might depend on when you go to the store. Like going in the middle of the week on a Tuesday (an hour before closing time) is different from going in on a Saturday (an hour before closing time). Also, different associates.
4onzii: Great experience with Christin , Kayleen , and Emily helped me found jeans that I needed last minute. Ed at the cash register helped with the transaction great team experience! Amazing store heavily recommended
Prafful Agarwal: Great collection
Alechka: Quality that lasts forever!
Raymond Matthieu Postadan: Easy to find what we needed, staff are friendly.
Kail M.: We came to return a pair of jeans that didn’t fit. The sales associates were beyond pushy. We just wanted to return the jeans and leave. The folks at the register told us multiple times about the sales going on in the store and insisted we look around. We said no but they insisted so we quickly did just to appease them.While looking around another associate asked us if we had any questions. We said we were just looking. She proceeded to tell us all about their jeans and wanted to get some for my partner to try on. What???After saying “no” again, we returned to the register. The same associate as earlier wanted to know why we were returning them. Then told us all about their jeans and told us to just “go pick out another pair.” WE JUST WANT TO RETURN THEM.TLDR; We will never come back to this store. Sales associates are rude and don’t understand “no.”
Nora Salas: Bien
Manuel Pineda: I like the quality design of the clothing. They have clothing in every design for all your needs. Highly recommend this store for any type of situation.
Nahomy Ortiz: lo mejor en marcas de ropas
Meghal Shah: Good quality clothes
Marko Lõoke: Ok clothing store
Nathen Rogers: Great sales! Plus they have the best jeans!
SJA999991 florence: It's a store what can you say
Hom Jyoti Adhikari: Good quality clothes available

2. Patagonia - Cambridge

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· 41 reviews

39 Brattle St, Cambridge, MA 02138

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Patagonia: what do users think?
Lily Harris: The staff were super friendly and helpful in finding what I was looking for
Jiyun Moon: Excellent customer service!
Tim Knight: Very happy, helpful and kind staff. Thank you.
G F: Staff is super friendly and helpful. I needed to have my jeans repaired/replaced. I was shown my options and was able to get a new pair. Customer service was amazing!
Matthew Gregg: Did not have what I was looking for in men shorts but the staff was helpful with cold weather tips. Enjoy the summer everyone ☀️
Lanna Krik: Coworkers were very lovely and very helpful
Leah Klein: Great location for patagonia Store. Fabulous quality outdoorsy clothes, gear and books.
Dee T.: The staff and level of customer service cannot be compared with other retail stores. My son received a jacket over the holidays - something happend and the stiching started coming undone. I brought it into the store for repair - in the past I was told they do some instore - it's possible it was a pre-Covid thing? The staff member insisted on replacing the jacket because their repairs are about 15 weeks out - She located one in Montana, took our old jacket and have a new one coming 2 business days later. Incredible service! We always buy Patagonia, and this is why!
Thomas Ulmer: Incredibly nice and competent service
Peter: As always. Great brand, very expensive, very good quality, and very good service. It's a big store with lots of selection.
Dave Ekrem: How can you not love Patagonia? It's pretty cool that they're offering recycled clothing now (I guess that's called used clothing, too). Anyway, I brought a nano puff hoodie in for repair last week, thinking it would be the usual rigmarole where I'd drop it off and leave it with them for 6 weeks. I was kind of bummed about that because the summer backpack was coming up and it's my favorite layer for warmth. They fixed the zipper in the store while I waited! I did not anticipate that and it was really great.
Caroline Butler-Rahman: Excellent staff, selection, and customer service! The staff is extremely friendly and knowledgeable. Cannot recommend more!!
Jo McCarthy: The staff here always go the extra mile to make me feel welcome. Excellent management. Clean store with organized covid protocol.
Bill Prindle: I really love Patagonia products and their policies. But I drove to the Cambridge, MA store today and wasn’t allowed in. Curbside pick-up only. How can I buy a pair of gloves - or anything else - without trying them on? I appreciate we are in a crisis, but this is an idiotic way to conduct business. UPDATE: Patagonia allows in-store shopping by appointment. Better policy.
Gary Shea: During walk-in shopping, I was helped thoroughly with great attention
Kimberly Rowan: The staff are so nice and helpful here!
Ben Gross: I cannot speak highly enough of this store and the Patagonia product. The clothes and other items for sale are of extremely good quality, and the staff are incredibly knowledgeable and helpful. The employees and the brand stand 100 percent behind the products they sell, and - from my experience - you can rest assured you will get satisfaction and value from whatever you purchase. I had a wonderful experience at this store and I will now be a Patagonia customer for life. I highly recommend the product and the store!
Jason Hire: Awesome new store. Though they do not carry everything employees are super helpful and very knowledgeable.
fishlikey “Salty discussed” oio: Lifetime warranty is marketing trap when you are treated like a crook if you try to swap a jacket under warranty.
John Le: I was pretty disappointed that this Patagonia store wouldn't honor the iron clad guarantee. Patagonia online happily accepted my merchandise back.This store has a lot of merchandise with plenty of sizes and colors. I wouldn't hesitate to buy something new here, but I wouldn't rely on this store to honor the iron clad guarantee or warranty.
Kim Houghton: Fab service and staff!

3. The Andover Shop - Cambridge

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· 18 reviews

22 Holyoke St, Cambridge, MA 02138

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The Andover Shop: what do users think?
Steve Hill: Old school elegance, sales and service. What a pleasure.
Jesse Gjeltema: Great place! I can really tell they take time in making sure they hire ONLY the best!!
Louis Zhang: Absolutely recommend this exquisite shop to anyone looking for bespoke men’s clothing from England, Italy and North America’s finest craftsmen to tailor your classic taste. Professional and first class customer service is provided too.
Alex: The Sales manager (J) seems incapable of measuring for a vest at the Andover location. After being brutally rejected from applying to this store by the owners (TM and his father), I returned to get a vest made in Andover. Conveniently, the only try on they had was a 44 for shoulder measurement. This is one whole shoulder size up from me as I know all of my vest measurements. The owners probed me for my client list and a tailor for their Harvard Square location. I offered them a tailor and they still haven't called her after three months . Avoid this place at all costs. Money is only green to them if you have more than 100 million in the bank.
Ted Mader: Great classic menswear selection in Boston. Alden boots & Made in England jackets.
Anthony Collier: Excellent customer service. I was helped by Jake who is a stand up guy.
Kyle Carney: I called the Andover shop in Cambridge and spoke with Jacob Shields who went out of his way to try to track down a particular women's wool coat. He followed up tirelessly calling the wholesaler, figuring out the best size, and then tracking it down. Ultimately the coat i was looking for is no longer available but he even checked online with other stores in the area to see if he could find it. Over the top customer service. An exemplary employee at a quality business.
Philip Ballentine: Excellent place to buy men's wear, with many locally made shirts, suits, ties, etc. Knowledgeable and professional service.
Andrew J. Correia: Larry Mahoney is a pleasure to do business with. This shop is first class in every way.
James Ferguson: Not for me @$1500 a suit, but I tried a couple of suit jackets and the cut was truly bizarre, looked like they were flared out for a woman with oversized hips (I'm a standard size 42L). Off the peg hung way better. Weird
Oramel Skinner: The best service and care you could hope to have or receive
Matthew Schofield: A wonderful, old world men's shop.Go check it out!
Kitty G: Fine quality bespoke clothing, exquisite imported sweaters and socks, on site tailors to measure the customer.
Cory Peterson: +amazing quality materials+experienced staff+best place to find a unique bow tie in greater Boston
Jeff Slater: The Andover Shop is a classic with a wonderful, rich history. Be sure to appreciate it deeply if you go.
s solomon: As one addicted to traditional men's clothing, I've shopped an Andover/Cambridge for many years. The shop is tiny and cluttered and the employees and selections are quirky, but the place is a gem. More modern versions of the shop were once fairly plentiful, particularly in East Coast cities/towns. Most have disappeared because of changes in the economy and the move to more casual clothing styles. This is a survivor.
carter vincent: The quality and advice just doesn't get any better, anywhere.
Peter Cox: Trad. Best in the business.
Simon Tran: Crap. The websites said you're able to return items within 30 days of purchase but they didn't let me.
Michael Stanley: It's a treasure. It's an experienced staff. It's not a place to miss.

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