Best Appliance Repair Service Lowell Near Me

Bonny Podiak: Utmost professionals. SNS was the only of 5 services to return my call over 3 days. Brandon called me within 12 hours of leaving a message, made sure parts were available for my parents old dryer before committing to a service call. He and his assistant Patience were thorough in troubleshooting the issue, which turned out to not be the appliance but a crushed vent hose in the basement causing it to overheat and shut down. They could have charged me a lot with part replacements. I am grateful for their professionalism and swift help and efficient work. Thank you!Service:Washer/dryer repair

Angelo Eliopoulos: SNS Appliance Repair is the best in the business! My legacy appliance repair service noted it would take up to 2 months to have them check out my dishwasher, but when I called SNS, they came the same day. Not only did they fix everything to be good-as-new, but their prices were also very reasonable, and they were on time and neat. I can't thank them enough!Services:Dishwasher repair,Refrigerator/freezer repair

izzy sweeney: Brandon from SNS appliance was INCREDIBLE. Talked to him over the phone, was intelligent, well spoken, and very nice. He was on time, explained what he doing, what he found, and how he was going to fix it. Definitely our new appliance repair company. Cannot recommend them enough. 5 stars!!Update: I had SNS out to repair my dishwasher. Once again, they were professional, intelligent, and just overall amazing! I will continue to use SNS in my home and recommend them to everyone. Thanks SNS!!Services:Stove cooktop repair,Dishwasher repair

Natalie DiRubbo: Our fridge broke and it took GE a week to get someone out to look at it, only to tell us it would be a month before they could get the part and come back. I called SNS in desperation on a Friday night and Brandon got the part ordered immediately and had someone to my house by early Monday. The two techs were polite and quickly had my fridge up and running. I am so fortunate to have found them and will absolutely call them again if I need another appliance repairService:Refrigerator repair

Jessica Dearborn: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery professional, worked in a timely manor, and got the job done in a timely manor. Left a recommendation on what not to do in oder to keep my dryer working properly.Service:Dryer repair

Fartun Abdulle: They did great! Came the same day I called and gave me a great quote for a replacement part to my dishwasher. Labor was very quick and super respectful. Would definitely call them again for any appliance repair!Service:Dishwasher repair

john sweeney: Positive:Professionalismexcellent serviceService:Dishwasher repair

Jeff Krell: Positive:Professionalism,Punctuality,ResponsivenessPolite, efficient, knowledgeable. I’m a satisfied customer.Service:Refrigerator repair

Jordan Goodnough: Service:Washing machine repair

Colson Leary: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery professional, would highly recommend . Thank you for the help!Services:Washer/dryer repair,Freezer repair,Dryer repair,Refrigerator/freezer repair

Dave H: Positive:Professionalism,Punctuality,Quality,ValueVery professional, knew what they were talking about. Up front on pricing and didn’t try to sugar coat anything. Only complaint is they are a little slow getting to the phones / returning your calls. They’ll get back to you but it may be a day or two. If you’re patient, they’ll do a great job!Service:Washer/dryer repair

Tan Jenkins: This was my first time using this company. They were referred by my warranty department to repair my washer. Mike Jones is the technician that came out to complete the repair on Friday. The next day after calling to request service! He was punctual, friendly, knowledgeable, and most importantly efficient. He was diligent in making sure the repair was done properly because of him I no longer have to worry that my clothes are not getting cleaned. Thanks Mike!!Service:Washer/dryer repair

Bill Powers: Positive:Quality,Responsiveness

Jackie Flannery: Positive:Professionalism,Punctuality,Quality,ValueVery nice and kind. Very efficient. Would definitely call them again if needed for something else.Service:Dryer repair

Brent Clement: Service:Washer/dryer repairPositive:Professionalism

Brittany Holliday: So let me start by saying the man who did come out was super nice and helpful and I would have given him 5 stars on that day (even though he was 1 hour late with no communication) but he had to come back with a part. This part had to be ordered and with supply chain issues I expected it to take a little. After a few weeks, I reached out to them and they said the parts hadn’t come in. Then a few months went by and I had to reach out again. But this time with no response. It’s now been 4-5 months and I just never heard from them again. Aggravated to say the least, very unprofessional. And unfortunate because like I said, nice guy, knows his stuff but the follow through and communication lacked. Disappointed.Services:Washer/dryer repair,Dishwasher repair

Jasen Harlow: Brandon and his team have been great. We had 3 appliances all in need of repair at the same time (Dryer, Dishwasher and Oven). Brandon scheduled with us the same week, gave us a quote and a detailed explanation of each problem, making sure we knew which options he recommended (even though some of those options meant replacing the items and he wouldn't make any $). They fixed the dryer on the spot (and it has worked better than ever since then). We ordered a new dishwasher and he and his team came back a second time and did the install perfectly.We are very happy with the work and the price was excellent for the time and effort they put in. We will absolutely call them again when we need something fixed!Services:Washer/dryer repair,Dishwasher repair,Household appliance installation

allisonrodriguez13: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueGreat work, very friendly, and fast! Would use company again for any future repairs. Thank you!Service:Refrigerator repair

Andy Sa: Quick call back. Showed up when they said. Fixed fridge for $200. More than fair and quik

Sandi Finnell: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueBrandon is great! Very professional, reasonable prices and great to work with. I have also worked with John, who was super nice. I have recommended SNS to others and will continue to do so.Service:Dishwasher repair

Katie Tate: I highly recommend Thermador Repair Group Repair for their excellent service and expertise. When my refrigerator stopped working, I called them for help, and they were able to send a technician out to my home the same day. The technician was very friendly and knowledgeable, and he quickly diagnosed and fixed the issue. The price was very reasonable, and I appreciated the upfront quote they provided. I would definitely use this company again for any appliance repair needs.

Tracy Sanders: I recently had an issue with my freezer and called Thermador Repair Group for help. The technician who came out was very friendly and professional, and he quickly diagnosed and fixed the problem. He also provided some useful advice on how to maintain my freezer to prevent future issues. The price was very reasonable, and I appreciated the transparent pricing they offered. I would definitely use this company again for any appliance repair needs.

Gladys Payne: I had an excellent experience with Thermador Repair Group when they fixed my stove. The technician who came out was very knowledgeable and professional, and he quickly diagnosed and fixed the issue. He also gave me some helpful tips on how to maintain my stove to prevent future issues. The price was very reasonable, and I appreciated the upfront quote they provided. Overall, I highly recommend this company for any appliance repair needs.

Jesus Townsend: When my range hood stopped working, I called Thermador Repair Group, and I was very pleased with their service. The technician who came out was very knowledgeable and professional, and he quickly diagnosed and fixed the issue. He also gave me some tips on how to maintain my range hood to prevent future issues. The price was very fair, and I appreciated the transparent pricing they provided. I would definitely use this company again for any appliance repair needs.Service:Refrigerator repair

Lynn Lowe: I recently had to get my oven repaired and I chose to call Thermador Repair Group. I was extremely impressed with the quality of service I received. The technician who came out was very knowledgeable and professional, and he was able to fix my oven in no time at all. I was also pleasantly surprised by the fair pricing. I highly recommend Thermador Repair Group for all your appliance repair needs.Service:Stove, cooktop oven repair

cindi s: Very professional they are up front about everything (price timing ect) the installers are awesome they even swept the floor before leaving. Thank you

Marie Barton: Michael Schloth’s customer support was outstanding! He found exactly what we needed and we received our dryer so fast. We would definitely go to him again for any of our appliance needs.

Joyce Andrews: We bought our appliances when we first moved to dracut almost 20 years ago and wanted to keep it local so we started using Dracut Appliances. We moved into a new build in 2919 and again got all our appliances from Dracut Appliance. Since appliances we have changed so much we went with the extended warranties on all the appliances and have no regrets. We’ve had them out several times for our fridge and stove - problems that had nothing to do with Dracut Appliance - but were random things that went wrong. They come quickly- listen and ask questions. They are patient even when I ask them questions that are about tips for cleaning the oven glass! They spend as much time as needed to make sure they are getting the proper parts and give me an ETA of the parts. They are clean, professional and beyond patient! You can’t go wrong with either the service staff- they are top of the line!EDITED 3/10 - I honestly wish I could give them 10 stars! At the last visit to yet again, try to fix the lights in our fridge, the tech came in and said, you know what? This is ridiculous - I am declaring the fridge unrepairable and am going to recommend we send you a new fridge. I asked what I needed to do - he said nothing - I will start the process with the warranty company. He had a hard time getting in touch with them, but kept trying and kept me updated. I got calls as the process worked it way through and next thing you know I get the call when can we schedule delivery of your new fridge! Its been three weeks since the last tech came, and now we have our new fridge! Super nice guys - all of them and I honestly can say they have a customer for life - well, whenever I need a major appliance, which hopefully will not be for quite some time!

Brenda: Just spoke with Jerry this morning (Thursday) and in 5 minutes I had refrigerator ordered and a delivery date for Saturday. Dracut Appliance always comes through with fast, reliable and quick delivery. My family and extended family goes nowhere but to Dracut Appliance. Always top notch service.

Phil Doherty: Awesome service!

Adam Tigges: Very friendly and knowledgeable staff. All pricing was comparable or noticeably less expensive from big box stores. An easier way to compare products side by side would be great but Michael Schloth was very easy to get ahold of to answer questions with great service.

Sue Doherty: Great place to do business with! Love the convenience of doing everything online!

Kristin Russo: Fast and easy turnaround when you're in need of a service and/or new appliance! My washer broke two days ago and their service department already came out to assess the problem and the sales department has already order me a new washer. In one week's time my new washer will be installed. Excellent, dependable service in all departments. Highly recommend.

Eileen Chinetti: This was a great purchase experience. David was extremely helpful and I was able to purchase the refrigerator I wanted for an excellent price. Everything was done via computer and cellphone in less than 30 minutes!! Thank you!

Julie Hill: Had a problem with my washing machine Anthony, the Dracut Appliance Technician, was able to troubleshoot the problem quickly. He also took the time to go over the washer and dryer panels, which I found to be very counterintuitive. Kudos to Anthony!

Steve O'Connor: Mike went over all the different refrigerator options with me in the size and makes I was interested in. Answered all my questions. So much more helpful than trying to deal with the big stores.

Matthew Parola: TLDR: I bought a dishwasher at Dracut Appliance; Dracut Plumbing installed it as poorly as possible, and I ended up with a leak under the floor damaging my kitchen cabinets and floor and part of my garage. Dracut Appliance offered no support or help and blamed it all on Dracut Plumbing, who did shoddy work. Two years later, there was still a leak.Two and a half years later I am still dealing with the damage and problems I experienced from Dracut Appliance and their installer, Dracut Plumbing. In early 2020 I bought the best dishwasher they sold and paid Dracut Appliance for delivery and installation. Dracut Plumbing installed this new appliance with the 10+ year old hose that runs behind my Lazy Susan because they did not want to do the work to run a new hose. That hose had bad seals. The connection on both sides leaked, including the connection between the dishwasher and the small adapter that they installed to connect it to this hose. This leaked under the floor and took almost a month to show, causing a large section of my kitchen floor, cabinets, and part of my garage (it’s under the kitchen) to be damaged. 2020 pre-inflation it was about $14K in damage. When I called Dracut Appliance about the leak, their response the moment they realized the install was Dracut Plumbing’s mistake, washed their hands of the whole event. The tech on site even said as much, putting all the blame on Dracut Plumbing and did not offer any more support to us. They just left. Even though, the only reason Dracut Plumbing was in my house was because Dracut Appliance hired them. Dracut Plumbing “fixed” the leak then, but having a new dishwasher installed today I found out, their “solution” had also been leaking a small amount of water for who knows how long. This is a TERRIBLE pair of companies that offer shoddy installation practices looking for the quickest turn around possible at the expense of the customer. And when I had a problem, they couldn’t get away from it fast enough, playing the blame game on each other. The damage to my home was horrible, compounded by a COVID lockdown preventing and delaying us from getting help. The way both companies wrote us off and would not offer any help or support is baffling. Dracut Appliance is a terrible place to buy from. I love to support local and small business; I am the owner of a small business myself. I cannot in good conscience let anyone shop or support this business. The damage to my home and the complete lack of support from this company is deplorable.

Mari Rumore: The sales person was very knowledgeable and friendly

Ludi Mayer: Top notch, service, quality & pricing! I've done business with them for some 30 years with never an issue. Our washer & dryer need replacement so I just called them, arrived at suitable replacements, and they'll be delivered and installed in two days. If you need any appliances give them a call. You won't be disappointed.

Barbara Edie: I had my washer serviced and found that it was going to cost as much as buying a new one. Service person was very knowledgeable, informative and most important spoke English. I have had other services from another service provider and was so displeased because you could not understand what was wrong with the unit that was being looked at because the service persons English was so bad, so the decision to go to Dracut Appliance was a no brainier and also came highly recommended. So after my service with Dracut Appliance, I decided to go to the store and purchase a new washer. The sales person was also very knowledgeable, pleasant and I was not pressured to buy or rushed through my visit. I would without a doubt recommend Dracut Appliance over any box store. Keep up the great customer service.Thank youBarbara

Jesse Malzone: I'd give more stars if I could! Dracut Appliance will forever more be MY go to for appliances and my recommendation to friends, family and clients moving forward. They made this process seamless and enjoyable and I couldn't be happier with my new appliances!Fantastic Sales Staff and Delivery/ Install Team. I was so pleased with the whole experience from start to finish and will only recommend them as "The Go To" from here on out! Can't say thank you enough to the whole team over there, keep up the great work! Honorable mentions to Mike I, Mike S, David M for being exceptional! #keepitlocal

Nick (Nick D): Update: Dracut Appliance Center called 30 minutes after my review letting me know there was some miscommunication and that they would be refunding the parts price along with the 50 dollars towards a new washer. While still annoyed by that first call I'm happy they quickly corrected the mistake and were willing to make it right.Initial Review: We wanted to do our part and go local when trying to get our washer fixed. We brought in Dracut Appliance and 350-375 dollars later we're told that they fixed our problem (after the tech took about 5 minutes to look at it, if not less). Start up my first load of laundry maybe 30 minutes after he left and there's zero difference. He didn't fix the issue.Takes a few more days to get them to come back and when they do they send two techs who now spend about 30 minutes looking at the washer. No we're looking at about 700 dollars in extra repairs that these guys find. We say ok, no big deal we'll just buy a new washer but what about those first repairs which did nothing. Well I guess Dracut Appliance doesn't own there mistakes and instead of offering us the money back on the parts they only offer 50 dollars which doesn't cover sales tax.I wouldn't be so upset if they just didn't accept there mistake and offer us our parts price back for a new washer.

Greg Sutcliffe: Craig is the best to work with and they have the best brands in the business. Do yourself a favor on only work with Dracut Appliance.

Milissa Mailloux: Have always purchased my items from here. They are very experienced and helpful. Will need to purchase more soon. Everything I own is 18 years old or more. Great place.

Stefan Hausberger: I have done business with Dracut Appliance for almost 20 years now and have always gotten consistent and quality customer service. They have always managed and exceeded my expectations and I would highly recommend them to anyone looking for washers, dryers, refrigerators, or any other major appliances.

Tim Miranda: Prompt and perfect service for our broken dryer

lloyd Thayer: Critical:ValueAs other stated in their reviews: unresponsive, unprofessional. Took 148 dollars to come out to the house, look at appliances, do nothing. Said he would order parts. EIGHT WEEKS later..........nothing. I have called several times and left messages. No reply at all. Save yourself money and time and do NOT use this 'company'Service:Dishwasher repair

Becky Wink: Services:Washing machine repair,Dryer repairPositive:Professionalism,Punctuality,Responsiveness

Sanjay Mishra: Honest advice. This is what I like most.

marion sheridan: Worst ever!! Never returns your calls !!!!!!!!!

Edward Klish: Worst experience I've had in a long time does not back up his work now he will not return a call this is on a brand new whirlpool washing machine I bought from him one year ago he is not a whirlpool authorized agent so he's hiding rather than coming back and fixing his problem I would not recommend him to anybody

Clare Smith: I used Action Appliance for work on my older model gas stove, dryer and replacing a stove vent. Each time Bill returned my calls quickly to schedule appointments, arrived on time, and fixed the issues. He took time to explain what repairs were needed and why. I had no issues with the service calls, the pricing was in line with other repair services, and I would recommend Action Appliance to others needing appliance repairs.

Tobey Curtis: I recently had a great experience with Action Appliance. We were having repeat problems with our drier, and Bill was responsive and quick to make the necessary repairs at a very fair cost. Very friendly and professional guy to work with, so I highly recommend him.

Ye Tao: Very bad experience. I paid $$$ for the fixing service. The exact problem happens in two months after fixing and I was told no warranty for the service. Can’t imagine how people could run small business like this

julie hickey: Bill Grant is a great man to do business with. He has been repairing my appliances for almost 20 years, but last week the washer was too expensive to fix, not worth the price, so Bill got me a new washer. Bill made the process of picking, buying and getting it installed so easy. He was even able to get the machine into my room without having to take the molding off the door frame - something Home Depot had to do 7 years ago to get the old washer in! And then Bill raised the shelf above the washer for me! Bill is a really nice guy and an honest man. If you need an appliance, you should get it from Bill.

Judith Carven: Bill, the owner of Action Appliance, has been my ONLY appliance repair and replacement person I have ever used since 1983. Honestly, I can not believe some of these outrageous reviews. A house call is a house call. Would you ever go into work and tell your employer not to pay you for the first half hour of each day?? NO A machine can not be diagnosed over the phone. Bill can not be expected to work for $000.00. THAT is outrageous! If you don't want to pay for the diagnostic, do it yourself! Good Luck!

Matt Verdon: I used bill a couple years ago to fix a stove that I was thrilled that I was able to get a couple more years out of so I figured I'd use him again. I called recently to have a two year old refrigerator looked at and he came out for maybe 3 minutes charged me $85 and told me it can't be anything major because the important components are working and we need to let it sit over the weekend to see if it works but the return call would be free. I called the following week to say it didn't work and he told me it's junk and he's not coming back out because he didn't need to. As a small business owner myself I'm embarrassed in this crooks ways of conducting business.

Abhijit Deshmukh: Called Bill to take a look at a Samsung front load washer which was making noise during spin cycle and stopped working. He came took one look at the washer and recommended replacing the washer and charged us $85 just to tell us that. After I looked at few Youtube videos he could have easily fixe it by replacing whichever part was needed to be replaced at much less cost than replacing. Would not call him again.

Brian Reidy: I would highly recommend the crew at Action Appliances. My Tech, Bill came right out and took care of my dryer problem, his work was not only fast and efficient, but he vacuumed out my entire dryer mechanisms while he had it open, I don't know if this makes the dryer work better, but it was a sure sign of a professional job.

Debbie Walz: Big fan of Action Appliance! Bill has always done a great job over the years servicing our older appliances, installing new appliances and ordering replacement parts for some of the things we've destroyed! Always quick to return a call. Honest and reliable with fair prices. I highly recommend.

Quincy Lager: My refrigerator had stopped working and the freezer defrosted. Called Bill at Action appliance and he came to view the refrigerator within 20 minutes. After Bill looked at the unit, he explained to me what the issue was. 20 minutes later he had the unit working and gave me an overview of how the refrigerator works. He left me a fridge magnet with his business info, if anything goes wrong with my fridge again or if I have any small appliance issues I'll be using Action Appliance again.