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1. Audi Burlington - Burlington
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· 2540 reviews
62 Cambridge St, MA-3A, Burlington, MA 01803
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Nate Lance: Just FYI Audi Burlington does not report service to CarFax - if you go to sell your vehicle private party and all it's service has been done here, there will be no visible record of it which hurts the value of the car. You can call and request your vehicles service records but it would be nice if they just reported to CarFax like everyone else does...
Ratan Kannao: It was a wonderful purchase experience at Audi Burlington. Nate Joyce helped me with all the details and ensured the expectations are met as per commitments. Thanks for the support team Audi Burlington.
Mark Ford: Great experience working with Peter Matton at Audi of Burlington! He made our purchase very easy and enjoyable. Highly recommended.
Brad Gandrup: I thought that the sales guy I dealt with, Nate Partridge, was outstanding. He was knowledgeable and helpful. It seemed that he was willing to go out of his way to ensure that things went smoothly.
Bryan Falchuk: I just have to recognize what this dealer, and one of their service advisors did for us yesterday. Jim P at Audi of Burlington, who has been our advisor on several recent service visits, just totally blew us away. To say he went over and above is perhaps even unfair or not enough. He moved mountains to take care of us, and just left me feeling so appreciated and respected as a customer. I'm almost embarrassed at how far he went and must have put himself out to help us. Not sure if we can make it up to him beyond just staying loyal to this dealership, but hopefully we can find another way, too.Great communication, great service, and just really makes you feel like this place has your back, and especially Jim.Wow.
June G-H: Great service and very nice staffs.High recommend!
Ben Xia: I wanted to thank service specialist Derek Brodeur. He helped me with an emergent issue on my car, and provided me a solution as well as a quote timely. He also helped me to connect with another department for my new inquiry. Derek was actually the first one I met at Audi Bulington years ago. He is always honest and reliable.
Anna Perapletchykava: I had a great experience at Audi Burlington. I have to say huge thank you to Nicoly. She was a pleasure to work with, she answered all my questions and I haven’t felt any pressure from her to get something that I don’t need. She was very responsive and very customer service oriented. Thank you again Nicoly, you made my experience wonderful.
Ed Smith: Had a great experience with what I thought was going to be a nightmare! The entire staff took care of my wife and me on a Saturday afternoon and we were on the road in a loaner in 20 minutes. Thanks to Adnan, Kelly, Steve and the entire staff! The "Weekend Warriors"!
John Chang: Do you like doing business with people who don’t waste your time and do what they say they are going to do? Me too. Ali and Lauren gave me a straightforward deal at a fair price that allowed me to purchase my car via email and pick it up the next day. Signing the paperwork and delivery of the car took less than an hour. No time wasted with the old “Let me go check with my manager….” Fast, fair and efficient. Go see Ali and Lauren.
Shaharyar Khan: I recently purchased an Audi A5 from this dealership. Very happy with the overall experience thus far. Special kudos to Nicoly for understanding our needs and going above and beyond to ensure all of our requests were addressed!
Anna Shanley: Wonderful experience at the dealership, Jay walked me through all of the nuances of the car buying experience, no hidden fees or surprises. I left with a quality car and very happy with the experience!
steve smih: They take off 1 star ratings there crooks stay far way
Lisa G. Andrews: We purchased our first car at this dealership and were lucky to have Nate as our point of contact. He was great at helping us find the best vehicle for our family. I highly recommend asking for him if you visit this dealership!
Gina Cotroneo: I live in NH . I bought a 2019 jeep from Audi in Burlington. I sighed for a loan and a few days later someone from Audi meet me at the NH town hall to register the car.they brought the paperwork and the car was registered in my name and plates where put on the car . After driving the car for about a month I got a letter from the state of NH saying there was an issue with the odometer state . Questioning if the car was stolen. I then got a call from the Audi dealership saying the loan didn’t go through and I had to come back and resign a new loan . I went back to the dealership and resigned another loan . I showed them the DMV letter and they said not to story about it and they would take care of it . Fast forward to now(5 months later) I went to trade in the car that was fully paid for . I am unable to trade the car because there’s no title to the car and the odometer statement was never sighed .i had to call the original bank and get a letter saying there was 0 interest on the loan . The bank that I paid the car off had never received the title. The first bank is saying Audi has it and Audi is not helping saying they have no idea where the title is . The DMV can’t get it . I called the attorney general and was told that it’s criminal not to fill out an odometer statement and not to send the title to the lean holder . Now I am sitting in a police station filling reports and pressing crimson charges along with court proceedings. So the lesson is DO NOT BUY anything from this place!!!! Unless u want to pay of a car and not have a title and go through the heart ache I am dealing with!!!! STAY AWAY. They are not a good place to do business with . Very shady
Carla C: Our experience was great! It was exactly how car shopping should be: Easy, informative, and enjoyable. Laris helped us find the right car for our budget and went above and beyond to make sure we were satisfied. We look forward to working with him in the future. Thanks again!
Thaddeus Chmura: Great guy to do business with
Ronald Forth: smooth, friendly , nice environment, beautiful showroom, hardexactly what I was looking for. Great Sales people
Chris M: Jay Levy, George Kotsiras and the team at Audi Burlington were amazing throughout the whole buying process. Very consultative about what features I should get and not get based on what I was looking for in a car. It was my first time factory ordering a car and I cant say enough about how helpful Jay was in steering me in the right direction and answering my many questions. Not to mention how he was always available to answer my questions at any time of day and keep in constant communication regarding the status of the order. Will definitely be back for my next Audi!
Richi Gentile: I wanted to thank Dat in Audi Burlington parts for assisting me several times with finding the correct parts that I wanted to order and most recently ordering 4 new tires for my Q5. Dat was able to price match one of the biggest online Tire distributors saving me a couple hundred. The tires will be shipped directly to the dealer so I don’t have to drive around with 4 tires and go back and forth to the dealer. Audi service is handling the mounting, balancing and alignment so I know everything will be installed correctly One stop shop. No one does an alignment better than the dealership. It seems that management has the entire team on the same page providing the best customer experience across the board. Kelly in service was fantastic as well and she even ordered me a complimentary Lyft to bring me to work until my car is ready. There is no need for me to go anywhere else for service, parts or buying my next car. Thanks Audi Burlington-
Jaspa Jones: Shadiest experience I ever had.
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2. Audi Nashua - Ward 6
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· 1066 reviews
170 Main Dunstable Rd, Nashua, NH 03060
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3. Audi Peabody - Peabody
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· 2130 reviews
252 Andover St, Peabody, MA 01960
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A “Road Man” A: 12 times the price of an after market .We are talking about a small part here.We are not talking about a major part here ..Any way nice to know witch car I am going to get next time.
Christian Colter: A1! Chris Meoli is an amazing service consultant!
Assaf Toledano: I would highly recommend Audi of Peabody.Mike was great, cares about the customers, Pleasurable experience!He was friendly, knowledgeable, and never pushy. I highly recommend them if you're in the market for a car.Mike, Thank you very much for your great support!
George Mwai: Wonderful
Nadine Mitchell: Nick Petralia did an excellent job of keeping me informed. The services needed were well explained and finished speedily.
Pauly_Prime_Time: I had wonderful service from my salesperson Mike Sheehan. He was professional, very attentive, and committed to me as a customer.
Kaleidoscope Tattoo And Body Piercing: always on point for me
Christoph Wald: Clean facility; good communication during repair, Excellent service Rep Raymond Baez was keeping me up to date with timely communication, really made an effort. Made clean loaner available.
Dave Bourque: Excellent service Got the job done right away. I highly recommend this Dealership. Thanks.Dave
Pete Oswald: Stealership mailed me a coupon for $70 oil change and vehicle inspection. Charged me $100 and never preformed inspection… told me the coupon didn’t cover the “shop charge” and extra oil.
Daniel Glosband: Prompt, efficient, responsive
Yathish kv: Edisson, ask for him if you want to buy a car. Never too pushy, transparent.
Mackenzie Silverstein: I recently purchased a new vehicle from audi in Peabody, and although the sales part of it was very easy and straightforward, when I had to bring my car in less than a month later after purchasing, the customer service was absolutely awful. I was told my repair would take two days and it ended up taking over a week. I got a flat tire in my loaner car and they charged me for the tire. when I ended up going to pick up my car, they had lost my keys and it took four people to find my car on the lot as well as my keys to bring it up and it was an hour and a half of waiting. after I got a call that my car was ready to be picked up by the time I got there it’s still hadn’t even been washed yet and I had to wait for it to be done. I will not be taking my car back there. and I do not recommend them.
L S: I would normally give a 5 star and I would have , but I had a few problems!! they were addressed , but not to the extent that I would like it to have been. I think the management did try , but I feel they should have did more to keep the customer satisfied, especially due to the fact that I was mislead.i have reached out
Kelly Orr: Chris was EXCELLENT!!! 5 stars for sure and will be back because of his excellent service.
Peihong Xie: Friendly service, every employee has a happy smile to make you relax! I went in for my first oil change and got my car washed!
Margaret Grimes: Professional, friendly, helpful- went above and beyond to arrange transportation for me!
Jane Martinez: True perfection in all ways. Thank you!
scott bonarrigo: Excellent service with a nice rental too
Arthur Lormil: Just got my Audi back from being serviced by Audi Peabody. And I most say the way they handled everything was outstanding! Want to say a special thank you to Nick Grimshaw for keeping me in the loop during the whole process. Thank you!
Anthony Pesce: Nick is very helpful and very easy to work with, he keeps you updated on the condition of your repair and gets the job done No hassle. Thanks
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4. Audi Brookline - Brookline
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· 1621 reviews
308 Boylston St Rte. 9, Brookline, MA 02445
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Christina Rootes-Hunter: I worked with Su Dong; she was great, knowledgeable and helpful
Ian Quintana: Great car buying experience here! My salesperson Felix Mojica was very knowledgeable and answered all questions I had. Steve Claudio made sure we found the right car for me as well. And Alex Fine made the finance and paperwork process easy and smooth.Could not recommend Audi Brookline and these guys enough. Thank you again!
Tyler Allen: Great experience. Very knowledgeable. Ahmad was very helpful and we left there extremely happy with our new car! Will be a repeat customer over and over again.
kathleen gallen: Xavier was great to work with on my new lease. He was responsive, organized, and friendly.
Katherine Irizarry: Had an overall great experience ! Silvio was an awesome point of contact. He was very knowledgeable and provided me with his expertise that really closed the deal for me! Highly recommend this location! Douglas from the finance department was caring and patient with me when it came to finding the best option for me financially!Customer service at this location is top tier 😊
Paul Bruno: Sales and Service people are great, i previously owned a Range Rover big mistake so happy with my Audi SQ5
Michael Scannell: Su went above and beyond to ensure that I ended up in the vehicle that I wanted. She was able to make a deal with an out-of-state Audi dealership to secure the specific make, trim, color, and interior that I was interested in. Su was very attentive and made the entire process totally seamless. She even delivered the vehicle to my house when I wasn't available to pick it up. I would direct anyone looking to purchase or lease an Audi in Su's direction.
Laurie Katz: Another great experience with Audi Brookline for my new lease. Su Dong and her team were great to work with and I highly recommend choosing them!
uuganbayar otgonbaatar: We worked with Su Dong and received a great quality service.
Ianzavala07: The purchase process was fast and easy. The team worked with us to find a deal that worked for everyone. Everyone was very helpful and professional. Ahmad was great!
Harshil Sojitra: Rodrigo & Alex helped me get my first car and it was a smooth experience. Thankyou Audi Brookline
Margarida Martins: Silvio was amazing! He was kind and friendly which made my experience wonderful. Tim the GM was also very good to me.
Nitza Castillo: Absolutely in love with my new A4! A huge thank you to the team at Audi Brookline for making this purchase such a smooth process all while helping me find my new car! The team is very professional, knowledgeable and not pushy at all. This will be my 3rd purchase at Audi Brookline and safe to say there will definitely be more to come. Su, Steven, Douglas, Pierre & Tim thank you for making my dream a reality :)
Jack Albertian: My experience with Tyler @ Brookline Audi was fantastic. All salespeople should be as honest as he is and upfront as he was, makes purchasing a lot easier. Great Job Tyler!!Thank You.
Lege Wang: Manny helped me purchase a car. Great customer service. Nice and easy to work with the team
Jeremy Kalina: I recently purchased a new car from Audi Brookline and had the pleasure of working with Su. From the moment I walked into the dealership, Su's warm and welcoming demeanor put me at ease. She listened carefully to my needs and preferences, and was able to help me find the perfect car that fit all of my requirements.Throughout the entire process, Su was incredibly responsive and communicative. She kept me updated on the status of my order and was always available to answer any questions I had. Her attention to detail and dedication to customer service were truly outstanding.When it came time to pick up my new car, Su went above and beyond to make the experience special. She took the time to walk me through all of the features and functions of the car, and even followed up a few days later to ensure that I was completely satisfied with my purchase.Overall, I cannot recommend Su and the team at Audi Brookline highly enough. If you're in the market for a new car, make sure to stop by and ask for Su. She will provide you with exceptional service and ensure that you drive away happy!
Lucy: Had the wonderful pleasure of working with Manny today to get a 2023 Q5. I feel like walking into a dealership as a young girl can be a bit intimidating because you’re not really sure who’s being totally honest and up front with you … within 2 minutes of sitting with Manny that fear was put to rest. I’m sure all the rest of the sales reps are great, but I’m REALLY happy that I got Manny. He was efficient, insightful, understanding and most of all really kind :-) I was also in and out in under 2 hours which is amazing…. And he helped me secure a great deal and work with my budget. Thanks a lot Manny, looking forward to coming back to pick up my cad next week!
david anderson: Chris was an excellent sales rep!
Adrian Rutkowski: Ahmed was very professional and will do business here again.
shaomin xing: Felix is very friendly, knowledgeable, and held high professional standard. He worked very hard and stayed overtime to help us. We had very pleasant car purchasing experience because of him. I certainly will strongly recommend him to people I know who want to buy Audi.
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5. Lyon-Waugh Auto Group - Ward 6
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· 5 reviews
170 Main Dunstable Rd #3638, Nashua, NH 03060
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P B: This week I went to Porsche Nashua to order a car. The have the same owner as Audi Nashua and share the same physical lot. I parked my Mercedes in parking area between both buildings, spent 2 hours with Porsche. The next day when I went to leave my house I was shocked to see my rear license plate was missing...and so was my front one. I was very concerned-- I could have been stopped by police the previous day, my car impounded, issued a ticket, etc. The only thing I thought could be the source is Audi Nashua as I was with the Porsche folks and went no where else. When I called Audi Nashua, I was agitated but very clear about the situation and that I need their help in figuring out what happened. This is the inflection point -- where a true customer service organization shows itself --- or not. Nothing I said was heard by her. She continually kept telling me my car was in the Audi system so I had to have had it serviced there. Instead of taking the info, elevating it, getting back to me with a status, she played the gatekeeper & insisted she could handle. I was now yelling but apologized. What transpired then was hours of no action & response on their part. I was stranded at my house, had to cancel critical appointments. No sense of urgency, action or responsiveness from Audi but a lot of empty, gee I am sorrys. When I tried to call repeatedly, she would not pick up. When I used my friend's phone, she picked up but I was told no manager was there. I called Nashua Police who spoke with the Audi manager -- who WAS there - & they said they would call me. It turned out an Audi sales guy had taken my plates thinking it was a trade in. Mistakes can happen but this was about unresponsive and unprofessional behavior by people representing a luxury dealership. A Porsche salesman who lives near me ended up returning the plates. Sadly I got my plates only because I called the police & it was "convenient" for someone to bring me the plates.
James Abraham: If you want a different (in the best of ways) type of car experience go to any of the Lyon-Waugh Auto Group dealerships. These folks treat there staff like family and naturally that comes through to customers like myself who inturn feel like family. Great experience!
Elie Elkhoury: A great place.
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6. Audi Natick - Natick
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· 2055 reviews
549 Worcester St, Natick, MA 01760
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