Best Bentley Dealer Lowell Near Me

Surayyo Oripova: Excellent customer service! Dominic was very helpful, honest and patient In fulfilling my wishes. Thank you!

Barry Sloane: Rowland was fabulous. An expert in Bentley. Persistent. Professional. Friendly. Terrific.

ray ireland: This is exactly what I expected from a high end car service center, Andrew treated me great and called me before beginning any service to my vehicle, definitely made me feel like a priority ,10 out of 10 this place is it! thank you drew

Thomas Swartz: Andrew at Bentley Boston did an excellent job servicing my car. He was professional, courteous and trustworthy. The dealer transported my car at no charge to and from my vacation home on Cape Cod.

Johnnie Bentley: I have to thank Andrew in the service department. He is top notch from start to finish. I recently purchased a used Bentley from out-of state and made an appointment through Andrew to get it serviced and checked out. Andrew called me personally to let me know everything was in good working order and the next steps to take to keep my car up. Hard to find great follow through. Much appreciated for your hard work.

Mark Shair: Great experience. Michelle is the Best!

Ronald DeLuca: Purchased a new Bentayga and the experience has been exemplary thus far. Dominic has been responsive and accommodating. Abdulraheem has also been efficient and helpful. Much appreciated.

Alijah Banks: Loved my experience purchasing a car here. Kevin Wenrich was absolutely phenomenal and went the extra mile to make the process as easy and painless as possible. Will definitely be recommending and purchasing from Kevin and Herb Chambers in the future.

Alan Lampert: I needed to buy 2 new car keys. Kathleen ordered them, although Bentley in England was delayed, they arrived and Raymond scheduled the service to do the programming. I waited for the service to be accomplished and my car was then washed and brought to me. A proper treatment of their customer. Thank you.

Kelly Morck: Updated-customer satisfaction is absolutely not anyone at Bentley of Boston's #1 concern.The agreements in the purchase and sales were not completed as the front bumper was not repaired as evidenced by scratches, dents and pieces of plastic bra left hanging off. Shown in pictures before the purchase and written in the purchase and sales would be repaired. Vehicle was delivered to us in exact same condition.Also, the a/c in the car has not worked correctly since being delivered, or the ventilated seats. Although, it was also promised everything on the car was in working order.We tried and even stated that we are not ones to post bad reviews about anything for small issues, we just don't have the time. We tried to share our experience with Giovanni very early on as all paperwork said to contact him after sale if there were problems. He instead turned us over to Rob Morris, another manager. We were asking for nothing at the time, just to share our experience and disappointment in the way the purchase was handled. We were met with rude comebacks and comments about all the things we did wrong. Also, lied that the purchase and sales was completed as requested, which it was not and is documented in pictures.When we wrote to explain the a/c does not work we were met with a comment about being confused why I was writing to document this.Reason-we are having to take on the major expense to repair the a/c and ventilated seat within the first month of owning the car because the dealership sold us a car with a non-functioning a/c.All comes back to our fault for trusting the customer satisfaction promise and claimed caliber of this dealership to sell us a car from a distance and handle every part of the transaction with care.___________________________________________________Purchased a 2014 Porsche Panamera. We experienced very poor customer service. Maybe if you're buying a new 6+ figure vehicle you will have a good experience and be treated with genuine care. If you are not I would look elsewhere and will definitely look elsewhere when looking to upgrade to our next luxury vehicle which we plan to do in a year or so. We had worked with several dealerships before finding the car we wanted, unfortunately at this dealership. Overall we are thrilled with the vehicle as we looked for quite some time to find it, however the customer service is not representative of the caliber this dealership claims to be or what they have written all over their website about how they treat EVERY customer.Our regrets are only that we did not give our business to a dealership that deserves it.Major complaints -1. It took almost a month to receive registration and tags. Losing approximately half of our warranty period. The dealership refused to work with us on this.2. Some items promised in the purchase and sales agreement were not completed, but we were told they were.3. The car's a/c does not work after we were assured all things were in perfect working order, as we were buying from a distance.4. The "manager" Rob Morris has been very uninterested in our experience and has told us all of the reasons he doesn't believe our experience was poor.5. I have emailed the GM several times with no response, evidently he turned me over to the manager mentioned above that has shown no interest in our poor experience.6. The sales manager rushed us to "close the deal' before the end of the month for the dealer. As told by Rob Morris "closing the deal" took too long to begin with, blaming this on us. We had requested undercarriage videos from the first day we spoke with the dealer and we signed paperwork the same day we received them which took many days. The sales manager also went on vacation in the middle of "closing the deal", again no fault of our own.The most frustrating purchase experience. Take your business elsewhere.

Brent McKenelley: I have purchased several cars at other Herb Chambers dealers in the past and have had great experiences but I would avoid this place at all cost, I am surprised even with several gm and management changes they can’t figure out how to treat clients very unprofessional dealer cars are toys for sales reps to beat on. The presentation of there cars is worst I have ever seen I have purchased several Ferrari’s, mclaren, Mercedes etc from various dealers all good experiences, it is to bad I think the new uris is a nice car and could bring business into them but from what I see I would buy used from other local dealers, I am hoping Herb will take this dealership serious one day and bring in some quality people not sales reps who want to joy ride cars and talk down to the ones who can actually afford to purchase the cars.Brent m

derek ouellette: The sales staff are wonderful here! After going around looking for multiple cars at other dealerships and being bullied into trying to get something I couldn't afford, they were a breath of fresh air. They were zero pressure, easy to work with, and extremely understanding of my situations. I'll definitely be going back there in the future if I make another purchase.

Paul Paulini: GREAT PLACE TO SHOP WHEN YOU CAN AFFORD THE BEST!!!

Mark Notkin: Went there this Friday afternoon and walked around the showroom for five minutes. People were in there offices just hanging out and not one person asked me If I needed any help. I walked out - it shouldn't be that hard to buy a $250,000 car.

carla evans: Top of the line automobiles and excellent customer service.

Colby Rosado: Gorgeous cars with amazing workers!

Meli Rowland: This sales guy that just called me was completely rude and unprofessional. I've bought tons of luxury cars rolls, Bentley before and never had such bad services. I inquiry about a Bentley and I asked him for the price of the car. He said msrp and l asked is there any discount. He responded to me why should there be a discount. And hung up the phone. Why would you call me to sell me a car and act completely unprofessional when I'm looking to buy a luxury car. He's got an European or Australian accent. Didn't tell me his name.

Sean Weir: The Continental Gt is my dream car. I look forward to buy one in the futuro. I inquired online and Ms Sadi replied to me within minutes. We spoke on the phone and even after I told her I wasn't buying she told me to contact her if I had any questions, this is the kind of customer service you don't see now a days!

Juan Turcios: I didn't know much about the Alfa Romeo Giulia. I always buy BMW's from Herb Chambers. Ms Cobo explained me the difference between the brands. In a few months from now I will be leasing this beautiful vehicle from Herb chambers alfa Romeo

Ricky Russo: Salesman DOM from Bentley Boston had presented me with a deal to purchase a Bentley GTC, which included a 1 year CPO and shipping to my home in New York...Unfortunately, the deal was 5000.00 ABOVE a competitor for the same type vehicle with similar options and mileage.....The only difference between both vehicles was the color of the convertible roof.....Since i preferred the Black roof over the competitors Red roof, I was willing to pay the additional 5000.00 to Bentley Boston and buy the car.....Upon speaking to Dom to complete the purchase, i was advised by Dom that he would renege on the inclusive shipping promise- since the deal was allegedly "too tight with his numbers".....Shocked by Dom going back on his word about the inclusive shipping, I grin and bared his betrayal and agreed to pay for the shipping....I called DOM several times to complete the deal. It was only until a few hours later i receive a TEXT from DOM stating that that vehicle i had been interested in and the vehicle he had promised to me HAD BEEN SOLD TO ANOTHER CUSTOMER.......In my opinion, i feel as though DOM and Bentley Boston used my deal to enhance the deal of another in a "bait and switch" type tactic, only to leave me hanging in the wind......Again, and in my opinion, this was VERY DECEPTIVE BUSINESS PRACTICE by DOM , being a representative at Bentley Boston.......BUYER BEWARE- the same situation may happen to you!

Angela Rice: Amazing service, friendly and knowledgeable staff. Super easy process and would 100% purchase again thru them.

Zayden W: For my first time buying a car from a dealership I was nervous, but they made me feel very welcome and they were all very friendly. Any problems I had with my car after purchase they fixed quickly. The car was in great condition and very clean, they helped me get a loan when my bank wouldn't, etc. I would highly recommend them. I love my new car and am happy I now have a vehicle that I won't be constantly worried is going to break down anymore. While it was a hike since I'm over an hour away I'm glad I went to them instead of a closer dealship. I would definitly come again!

Andy Mullendore: I purchased a 2016 Mclaren 650s from this dealer about 2 years ago. I have put at least 65-75k into this car since getting it and it still is not right. Paint was fading when I got it, they didn’t disclose this and honestly I didn’t notice until someone pointed out a couple of months later. It had a flat tire and a key fob that was taped together even. They sold me a car that had unbelievable need for repairs and you would never know if you didn’t take it to a mclaren dealer to have looked at either that or they just lied (one of the two). So if you have a real strong desire to purchase a mclaren DO NOT BUY FROM HERE. Learn from my 75k mistake not to mention the loss I’m going to now take on a trade. Go spend 100k on something else!

Adam Blair: Drove 11 hours to buy a Jeep from them. Why? Because this dealership has some of the most beautiful and unique cars trucks and jeeps in the country. Secondly I can’t say enough about the fantastic way I was treated through the whole process. Very professional and painless process. I couldn’t be more happy with the overall service I received from this team.Will consider this dealership again for my next purchase in the future even at a 11 hour drive.

Srdjan Nedeljkov: I bought the car today they made process smooth and easy.I will pick up my car on FridayI will use them again and i will recommend them thank you

Jon Burkett: I recently had an appalling experience with Highline Motor Group in Lowell, Massachusetts. My wife and I were interested in purchasing a used truck from them, but were ultimately dissatisfied with the service we received.The sales manager, Gustavo, was incredibly rude and disrespectful throughout our interactions. He berated me on the phone and made baseless claims about how I was the reason for the paperwork issues we were experiencing. It was clear that he had little regard for my concerns or questions.To make matters worse, we were told that the dealership was not willing to register the vehicle correctly for us since we would need it to be registered out of state. We are from another state, but are renting in NH while we attend university. Gustavo was trying to register the truck in NH even though we told him we wanted it to be registered in our home state, as that is where we have everything else registered. This is all common sense and legal; I even sent the information regarding registration for students in NH to HMG. If the registration was not properly filed in our home state it would be a major issue for us, as it would have caused significant complications in the future.After a heated call with Gustavo where he accused us, among other things, of trying to not pay sales tax on the truck (even though our home state has sales tax and that is where we wanted to register the vehicle) we decided to cancel the deal (after I told Gustavo that, he switched his tune to that he was doing us a favor registering in NH so that we didn’t have to pay tax???). I then contacted Charles, the president of Highline Motor Group. To his credit, he was apologetic and understanding about the situation. He recognized that Gustavo's behavior was out of line and expressed his regrets. Charles said that if there was anything he could do for us to let him know. So after talking with my wife, who was extremely hesitant about working with the dealership anymore, we emailed him with a few things that would make us feel better about trying to work out a deal again. I didn’t hear back from Charles personally, but was called the next day by John, the GM of the Lowell location. He apologized for Gustavo’s behavior again, and then proceeded to make excuses for why they couldn’t meet our requests. One being the trade in value of our current vehicle, which they weren’t willing to work with us on, despite me having a KBB trade in value and other examples of similar vehicles. Our other request being that they would register the newly purchased truck in our home state in a timely manner. The excuse for that was either, there would be an issue due to the bank not financing the purchase because they would have to change the address the dealership entered (the NH rental address) to our actual permanent address (again, they screwed that up despite repeatedly warning them); or the vehicle we wanted had too many miles to be financed by the bank. As for the registration itself, John claimed that it could take 5 or 6 weeks to complete, despite the fact that my wife and I have purchased vehicles in NH and had them registered in our home state before and it never taking anywhere near that long. At that point I simply stated that I wish they would have been upfront about their inability to complete the deal as we requested, and that would have saved us all time and headaches.Overall, my experience with Highline Motor Group was disappointing. While the president's response was appreciated, the poor treatment we received from Gustavo was unacceptable, and John’s response was lackluster and felt lazy. I would not recommend this dealership to others based on my experience.

steve siotas: I bought 2 cars from high line motor group and love em. A 2016 ford explorer platinum and a 2019 Chevy Silverado. Love both these vehicles. The people there are fabulous to work with. I wouldn’t dream about going anywhere else. The selection of vehicles is incredible!

Matt Morais: Had a great car buying / trading experience with Rocky. Unlike other dealers I went to, I wasn't put on a mailing list and getting calls 3 times per day. The Highline Group was truly no pressure, and very logical when it came to pricing and working to an agreement we were both comfortable with. 10/10 car buying experience, far superior to the dealerships I have worked with in the past.On pick up day, the car was freshly maintenanced and detailed inside and out. The final payment was simple and easy, and I couldn't thank the Highline Group more for being understanding with the hoops certain banks make you go through for wire transfers and cashiers checks. They even canceled my old plates, got me new ones, and had the car registered at pickup. All I had to do was swap my insurance!Thank you Rocky, and all those involved.. this was an awesome, stress free experience!!!

jordan thibault: Bought a truck from highline last week. Working with Mark W. and the team at highline who are all extremely professional and polite. I would highly recommend if your looking for you're next vehicle to check them out!

Isaiah Cortijo: I made an appointment for a test drive today, and upon arrival the salesman requested I run a credit check and agree upon price and financing before I've even seen the car I came to look at. Extremely unprofessional and I immediately left within the few minutes we sat down. The most ironic part is I wouldn't be financing at all and would be paying in full, but Rocky was more concerned with his commission.

Edward Parker: Place is great! Had a great time working with Mark W. on the sales floor. Bought a 2020 Explorer ST. Whole experience was easy and fun. The back and forth was professional, honest, and no-pressure. Would HIGHLY recommend Mark and the Highline Auto Group in Lowell!

Harves Diaz: Great and honest people many car options to choose from. This is the perfect dealership to try and grow a relationship with. I worked with Christopher Barros and he did everything he could to make the process much easier on my end. The owner came over several times and made sure everything was okay. Will definitely do further business with this dealership.

L: Bought the car 3x in repairs. Sold with high spots on the clutch. Contacted at the time of the first motor needed.

Chris Lark: I will always bring my business to Highline Motor Group! Recently purchased a 2016 Porsche Cayenne and the sales experience with John, Gustav and Rockey was excellent. Treated me like I was family. 2 weeks after I purchased the vehicle, I had an issue with an oil leak. Spoke with John the General Manager who got Chris their Service Manager involved and the vehicle was taken in and within 72 hours car was fixed, washed and waiting for me. Charlie the President and owner personally called me to let me know there would be no charge (this was a costly repair) and personally made sure I was taken care of. When I came to pick the vehicle up John the GM and my Sales consultant Rocky were there to greet me and walk me though the list of what was replaced during the service work. Charlie also came to thank me again for my business. Very hard to find a dealership that offers a service like this. I've had a relationship with Highline Motor Group going back 13 years, 5-6 cars and this relationship will continue. Thank you, Charlie, and team! Keep up the excellent work!!

Aidan Patrick Hurley: Great People who are full of hospitality. Bought my first car here as a teen all by myself and they didn’t try to sway me or take advantage of anything. Great deal and service, a company who puts you at the top of their priority.

laurie Leblanc: I would recommend this dealership to anyone that is looking to buy a car. I had the pleasure of working with Rocky at the dealership. He was polite, knowledgeable and able to answer all of my questions as well as help with all aspects of the car buying process. Everyone at the dealership was polite and professional. I was very comfortable throughout the whole process and didn't feel "pressured" to buy at anytime.

Aidan Kelly: Would recommend to anyone seeking new or used cars for a fair price. Had a great experience with these guys. Very receptive, friendly and helpful. Great service too, certainly guys you can trust. James and Charlie were especially helpful. Honestly wish I could give more stars than five!

David Shim: I have now bought 7 cars from these guys! In total 3 Porsches, 2 BMWs, a VW GTI, a Vespa, and now my new (to me) 2019 Mercedes. I love these guys! They not only sell luxurious used cars for a great deal, they will take care of everything to get you on the road ASAP. They also serve the cars and I would not take my cars anywhere else! These guys are MY car guys! I have recommended three of my friends who bought 4 cars from Highline! They have your dream car here! Thanks Jimmy, Charlie, Tony, Chris, and John. Love you guys!!

Elvis Brito: Liam and John were on point ,, we couldn't have asked for more.

Stephen Lesslie: I had a great experience working with Charlie and team when I bought my Lexus through Highline. Since then I have recommended others to highline and will be getting my next vehicle from them!!!!

Warren Wein: Seem nice so far although I'm only checking for comfort right now.

Scott Syrene: I bought a 2017 Jaguar XE35 from Drum Hill Autos about 2 weeks ago and am extremely happy! John and Jin made the whole buying process very quick and easy. They were even able to match a financing rate I received elsewhere to help keep my payments low. they went above and beyond to shop this rate! The car is super clean, low miles, and passed inspection with absolutely no issues. I am extremely happy with my purchase and my experience with Drum Hill Autos!

Ranjith Kumar Natarajan: Excellent team and their response

Chris Rabine: Very kind and friendly service. The gentlemen I worked with were all extremely honest and strait forward. I'd be very happy to purchase from here again.

Rose Bradway: We purchased our dream car a little over a year and a half ago. This place is awesome. We took out a five year loan, but I am happy to say we just paid it off. Thank you John this is a dream come true for us.

Chris Coravos: I think this is a great used car dealership. John & Dan were really easy to work with & transparent throughout the process. Nice family owned & operated business.For me what sets them apart is their inventory. I think they are pretty selective of the vehicles they aquire. They def have some very nice muscle cars, luxury cars, & SUVs.I bought my kid a 2013 Jeep that had only 35k miles on it. Thing looks brand new.

Robert Kurtzer: I’m very happy with them

Pam Roecker: We have purchased two cars(both convertibles) from Drum Hill Auto within the last year---and they will be our go-to, first-stop shopping from now on! The entire experience was a total pleasure. It was a non-pressure, "we're here to help you, we want you to get the right car for you" approach, which was totally refreshing. Everyone at the dealership from the salespeople & finance professional to the owner, is helpful, conversational, fair, knowledgeable- & patient! If you are in the market for a car---do yourself a favor and stop in at Drum Hill Auto-it will be worth the trip--& they have an amazing inventory! Good luck.

Steve Houston: John and everyone made my dream come true with a 2017 camaro SS. Paper work was painless. Car came clean as could be. I was able to receive delivery at a time that worked for me and would recommend them

Peter Paulo: How are you still in business?wish I kept the texts.too bad there isn't negative star rating

Linda Kendrick: Nice place to go . Would recommend. John (owner) and Dan (manager) are very easy to talk to and deal with.

Rebecca Weslowski: Gregg was fantastic to work with. He went above and beyond to make sure that we were able to drive away with the car that same day! Highly recommend! Prices are reasonable and inventory is incredible.

Sean Garrity: John and his team were terrific to deal with. I went to look at a Mercedes convertible and bought an Audi. Hadn't considered, driven or done any research on Audi, had my sights on an E350. One of the guys suggested I take the Audi for a ride and I loved it. No pressure to buy, told them I didn't know much about Audis and wanted to do some research. They told me they understood. I bought the car. There were a couple things to fix which they took care of without a problem. I feel they were honest with me. The car was competetively priced and in great condition given age and miles. I live in New Hampshire, they worked with me getting the paperwork sorted. When I picked up the car, they stopped me and asked me to get out, they wanted to put some gas in it. I was already in the drivers seat ready to drive off happy. I was even more pleased and would definately buy from John and his team again.

Aditya B: I didn't buy a car from them but wanted to sell my old car, rather than talking like a professional, he kept laughing in the middle and just kept asking too many questions about the car when at the end he said he's not looking to buy the car. I don't really know how someone can treat their potential customers like this. Pathetic customer service. Based on this wouldn't recommend anyone's trying to deal with these guys

MiKe EcKo MaSShole1: I just recently bought a car from DHA. It was the most smoothest, easiest, simplest process for buying a car . I found a car in my budget , and with a small down payment they held on to the car for me until I was ready for purchase.. They allowed me to take many test drives over the course of three or four days. No dealership has ever done that for me.John and Jin are stand up gentlemen. They don't act like car salesman , They don't try to upsell you. I needed a car with good legroom. And I found it here at Drum Hill Autos .✅✅🎯💯The car I purchased did not have floor mats, So I inquired about getting some floor mats. And just yesterday I picked up a brand new set of WeatherTech floor mats. That's how awesome they are at Drum Hill autos. Highly recommended. If you or a friend or a family member is looking for a used car go to DHA. And you will not be disappointed.

KEVIN BAUM: This dealership is awesome and John and his team is down to earth and really works with you and treats you professionally. They made the process of buying a new car easy without all the bs you get from other dealerships. I highly recommend them for your next or new car needs.

Natália Perrone: much LOVE for drum hill, best place to buy a car, staff are super friendly, they always make sure your car is good and if you’re liking it - even after the purchase - best prices, great cars! 1000/10 recommended!!!

Robert crossman: Friendly group with quality vehicles will do business again anytime

Justin Chase: John and his team were excellent - leagues better than I expected from any dealer in Massachusetts. They were friendly and honest throughout the whole process, and they sold me a nice car!The only negative was that when I went to purchase the car, they didn't have the title from the auction yet, and I had to wait while they got it. They did, however, send a guy out right away and it didn't take too long!I will definitely consider them again, particularly for another electric vehicle. John had enthusiasm and passion for EVs and is very knowledgeable about them.If you need a car in Massachusetts, buy from Drum Hill!

nicholas sirois: John and Jin made the purchase of my vehicle one of the easiest processes ever. Highly recommended for anyone trying to purchase a vehicle without all the hassles. 5 stars isn’t enough for how they treat you. Great job guys can’t wait to see you for my next purchase