Best Cadillac Dealer Lowell Near Me

John Malin: I brought my 2012 Chevy Silverado in for service, I could not be more happy with the treament I received. I had called two other dealerships and explained that my truck needed service as soon as possible. It was only DeLuca who said they would look at it right away. They repaired my truck, and even honored a warranty on service that another dealership had performed. I will never go to another dealer for service again. Do yourself a favor, try DeLuca and see what it feels like to be treated the way a customer should be treated.

Massiel Castillo: Marc was very attentive and very nice. and he made everything very easy for me. thanks for everything 👌🏽😊😊

David Herald: Alan David Katz was very professional and courteous. He showed me two fine Cadillac automobiles’. I was very impressed with this Andover dealership/(store).

Richard Carpinone: I brought my 2007 Cadillac DTS with 36,000 miles on it to address my check engine light and a power steering leak. They charged me $150 to tell me that my car was too old for them to work on! The repairs will exceed the vehicles value. I believe that I should be the one to assess my vehicles worth!I brought my vehicle to a well rated service shop. They fixed all my issues with OEM parts that Bill DeLuca Cadillac said were no longer available for $700. Bill DeLuca Cadillac claimed that I needed at least $3000 in parts that are no longer available. They did not comment on labor charges @ $149.50 as they deemed my vehicle not worthy to fix!Unfortunately there is no mechanisms for negative stars...

Tim Ryan: Always great service

Edward Grant: Marc made the sale and delivery easy. Service Department had Suburban ready to go!!

Ryan Rhoades: Outstanding service! I was driving through on a roadtrip from Detroit (GM HQ) and had a problem with my 2016 SRX that was pretty critical. They got me in the same day I called and gave me a temporary fix so I could continue my trip. They ordered the part and on the way back through I stopped in and they fixed it! Everyone I dealt with was professional and courteous.

Callef Reyes: My partner was sold a lemon car and was given the run around for a whole year. He was paying for a luxury car but never got the experience...They did nothing but lie until the lies caught up to them..I also did not like how a sales rep racially profiled my partner and assumed he could not afford a cadillac...Not to brag but we both have been faithful BMW customers for years wich in my opinion is a real luxury car....Cadillac to me is just ok...but for some reason he made the switch..🤦🏾‍♂️🤷🏾‍♂️ The only good thing in this place I Joe from service...

Jon Viti: Diagnose the problem of the vehicle. Had to order part, got the parts needed and had my car back to me same day.

Sherie Parsons: Transmission problems since I bought the vehicle. Could not diagnose or fix the problem. Car would down shift from 3rd to 1st gear when coming to a stop. Transmission is gone and they will not fix it. Can’t get parts. Seems to be how they handle everything. BEWARE!!!Make sure the service advisor writes ticket correctly. This was not what transpired.Ordered a part for another issue in 2018, never came in. Was on back order over two years. Never fixed. Ticket was closed 2020 without notice. My car was under warranty.Topper was car was hit and run on their property. They said they did not know how it happened. Think they have cameras. Yes they fixed it but seriously I trusted them and it has been a nightmare.Only thing good about this place is the body shop.

QuintonHart: So I needed a new inspection sticker, and the sign outside the building says that the shop is open till 5. I rushed straight down there after work, and arrived at 4:05.. After talking to the receptionist, a service manager informed that it was too late in the day for an inspection. And, "The guys are already starting to break down and clean up for the day."At this point I said, "But your sign says you're open till 5." To which the service manager replied, "Well the inspection takes about 40 minutes, and it takes the workers 40 minutes to break down and clean up." I instantly called him out on the fact that a state inspection should never take 40 minutes, and that his workers shouldn't be closing up shop until after the hours of operation.To be honest, if it wasn't for the warranty on my vehicle, I wouldn't go back there. I do not appreciate someone trying to lie to my face, just so that they can have an easy day at work. Especially after I rushed down there immediately after working an 11hr shift... You're in the service industry, so there is no reasonable excuse for you to treat someone this way. If you can't provide services to people after 4pm, then maybe you should change your sign that states the hours of operation

ANTHONY CARBONE: Bill Deluca easy quick no problem and took my new car and now am enjoying it. Mr John Lynch the Sales Manager couldn,t have been nicer to deal with .The Service Director Mr David Brown was just as nice . I will tell my friend about the Great Team at Bill DeLuca Cadillac Had a problem went in service they locate the problem and fix it in one day in and out .

Don Kanter: 2021 escalade was ordered in March , salesman quit and my calls were never returned to go over my contact before the vehicle was built. I was not fully informed of the operation .When I couldn't find the auto parking ,the sales manager blamed me for not ordering before researching my contact with a response..take it or leave it, then finding out the options were included. Never a apologizey for the mix up...Spending under $100.000 was like experiencing a 2nd rate used car process

William DePrato: Very pleasant and efficient would recommend them to all my friends

Judy Nigrelli: Everything about my experience with the service department was exceptionally great! It's the only place I would ever consider having my vehicle serviced.

Tony Perrotti: I was dealing with the parts dep't and they were very condescending and rude not the first time this has happened Looks like if you call for parts on an old vehicle they don't care to much and laugh about how old the vehicle is and how parts are being discontinued

Marc Steeves: Great sales people and service

Matt Correia: Great people great cars great service

Matt Raza: Excellent Dealership !! John Lynch and the team were able to locate 2 New Chevy Traverse High Country's exactly how we wanted them ! Great attention to detail and communication throughout the process and we couldn't be happier with our new vehicles. We will definitely be back again !!

Peter LeBlanc: Great dealership, not many cars on lot with what we were looking for but we are picky so not their fault. Our salesman Matt Correia was awesome. Not pushy, informative, honest, humble, and answered all our questions. We weren't sold on a Cadillac yet but if we do plan on getting one, sure will head back to see matt.

Rob Miller: Skip Banks Cadillac and give these guys a call

Steven Seabron: The place to go for your Corvette

Robert Emmertjr: Went to order a new owners manual for my car and in the way out I asked the service technician if I needed to make a appointment to setup my Bluetooth that is why I was getting a manual he said no asked where my car was parked then he proceeded to my car help me setup with Bluetooth he was very friendly and helpful

Dean Shelden: Professional as usual 👌

John Ferraro: Dont listen to that last review! I leased my wifes XT 5 here a few months ago and am returning today to get another for myself. I had such a good experience last time that i am driving all the way up from Abington, Ma. to do it again. Edwin has been awesome with both transactions and went out of his way to help me beat an incentive deadline on the last eligible day. There are many Cadillac dealerships between Abington and Nashua NH but these guys have been great and i intend on returning for many years to come. Thank you

Kiet Huynh: Hi I can anyone if you want to buy a Cadillac , you should come to this dealer because everyone’s very nice and along with amazing service. You can come see Evan who is good with his job.

Linda Thistle: Excellent salesman was Wes great personality and willingness to helpWe did buy a vehicle

L: This is my second Cadillac at MacMulkin. Therefore my reason for returning. Edwin was very professional and courteous. He made it easy!

Henry Elie: So friendly! Go above n beyond!

Jill Letizia: Had a wonderful experience with the Corvette crew! Josh has kept us up to date with the entire process.

Porscha Love: If I could have given this place 0 stars I would have. PLEASE listen to me when I say this is the WORST place on the planet to purchase a car from. You know that feeling that your being swindled for lack of better term? Edwin and Anthony are hustler's at their finest AND they sold me a lemon vehicle! Please Please do not purchase any vehicles from this location. There are plenty of reliable surrounding car dealerships. DO NOT I REPEAT DO NOT GO TO THIS DELEARSHIP!

Jennifer Walsh: Needed a new battery for my remote. They did it on the spot.

kevin bolduc: Horrible service!!

John Duffy: Great dealership and great staff. Until I had an issue with my new certified pre-owned 2017 CT6. It seems that the phone charger is not compatible with the phones of today. The technology has changed. So rather than upgrade the system upon doing the certified pre-owned inspection the issue is never mentioned and you're left to pay around $600.00 to upgrade. I think Cadillac should step up and do the right thing.

Julia Noel: I give them 5/5 stars . Chris, Josh, Todd & Steve Miller are all amazing people to work with. They were able to solve any issue i had and genuinely cared on helping me out. If you are looking for a new car I definitely recommend. Thanks for all the help will definitely be back to do business again.

Randy B.: My Vette was ready to pick up after 53 week delivery. Met Vinny (nice person) who knew nothing about Corvettes.These people are second largest be Vette dealer on the planet.Easy to park. Easy to deal with.Could have communicated better.Told me car was being manufactured, will advise when ships.Next call,it was at dealer.Vinny ,you should know how many gallons of gas car holds and type of gas it takes.Nice people ,but???

Denis Marchand: Service dept is very accommodating to my crazy retirement schedule my 2020 blazer is 16 days out of dealership at 10 Mi on odometer and now has 1,200 plus Mi and I had an issue With my electronic glove box mis aligned at GM but a pain for me on a daily basis. Problem solved when I could fit into there and my covit-19 scheduling nightmare.thanks

Irene Harris: Last week we bought a car from Les Novak at MacMulkin Cadillac. Not only did he deliver the car, he set up the iPhone and OnStar accounts, explained all of the features of the car and how to use them. He was very thorough, knowledgeable and patient! Les gets a 10 ++++ from us!

Drew: Salespeople are great and this is nothing on them but I I came in for an interview today at 1, I was just 10 mins early, waited till 1:20 with absolutely no answer from the service dept, this is completely unprofessional, do better if you treat me like this on an interview you really think I wanna work for you, buyer and employee beware

felipe rivas: I brought one of my fleet cars for service, three hours after the schedule service they only had done the oil change and tire rotation. I expressed my concerns over the GPS not working on this year old SUV, but I mentioned that I wasn't a priority, still they focus in this matter more, over doing the aligment and oil change. I could it have re-schedule for the GPS for another day.Still the new guys have potential.However, I feel that the service department went south since the new manager took on and letting the best rep, Mike go. Carlos does a good job, but he can't do it alone. Mike listenedMike acknowledged your concerns, communicative, attentive, and extremely courteos. It is a shame he is not longer there.Time for changes...

Yvonne Rhodes: Sales manager Kenny is extremely helpful and kind. Offered me a fair offer on an SRX luxury edition.

Chris Reynolds: Mike the service rep is the only straight shooter in the building.UPDATE MIKE IS GONE and the place is like a circus now.I’ll be finding another dealership to utilize and I’ve bought over well over $250,000 of vehicles from these guys. (5 vehicles)The sales department has went down too, what happened to that place? I’ve been going there since they opened there doors and can really gauge the decline.

A J: Terrible, terrible service things has been change this Herb Chambers Cadillac of Lynnfield. I use to live Lynn this dealership was one of the best. Now they should get rid of entire service department making look Herb Chambers Cadillac very poor. I took my car for a diagnosis on a misfire (check engine light). They told me they would charge me $179 for the diagnostic. I accepted after making appointment leaving my Chevy there Wednesday night for Schedule appointment on Thursday 11:40am.. The way I was spoken to by multiple people in the service department was extremely upsetting especially the Service Tech "Mario" VERY RUDE and Disrespectful. To make it worst I call the weekend front desk customer service lady told me your car is ready drove 1Hr come to find out they gave me the wrong car key and my car is not ready.

Jen L: This used to be the best dealership but Mike in service left. I brought my car up for service and no one seemed to have a clue. What I needed fixed a tire sensor they didn’t fix and now all four are off so ended up doing nothing but oil change. Which took three hours and I had to drive back because they didn’t reset oil button.

Russell Leduc: Good dealership went above and beyond to make me happy with my ct4 purchase I recommend this dealership and special thanks to Jamie 5 star employee

Bad and Bouchy: Mike Anagnos has always taken care of me there and it is the best service I’ve ever had which is why I return to this dealership regardless of where I purchase my vehicle.

Michael Conley: My wife and I were interested in purchasing an Escalade ESV and Herb Chambers Cadillac of Lynnfield had the truck that we really wanted. I was hesitant to call because the last two experiences at the dealership left a bad taste in mouth. I actually swore to never go back. My wife ended up calling and talking to Ted in Sales. From “hello,” he was courteous, professional, and honest. There was no pressure put on us and he answered all of our questions in a way that immediately made us feel comfortable. We worked with the new GM and Idalmy as well, and they were both equally as helpful and kind. With mutual respect, we negotiated a very good price for our trade-in. They worked hard to get us the best interest rate for our loan and made the paperwork process easy. There was no extra pressure put on for “extended warranties” and other options, but these things were thoroughly explained. We met Ted to pick up the New vehicle and we went through all the features that we weren’t proficient on. He explained everything and answered all of our questions. It’s nice to know that we have a few great contacts at a dealership that is very close to home. In 2019/2020 if you asked me about my experiences at this dealership, you’d be reading a much different type of review. They’ve recently changed General Managers and seem to be much more focused on customer service. I’m very glad we decided to call and go through the process with Ted.

Mohamed Ghali Mkabri: Great service thank you

Stephen Modugno: I brought my car in mid afternoon on Thursday had three problems with it I need it looked at and fixed noon time on Friday I’ve received no phone call been lied to twice on the phone I’m not sure why they operate their business this way. They are the service department and should be treating peoples customers a lot better. I will be staying away from the service department forever… Too many other options that are much better than this place… They wanting to all Cadillac owners… Find another dealership to bring your car for service.

Dr. Jonathan Sisskind: Went to look at a Cadillac they had advertised. We were ready to buy and had our own financing already arranged. We called in the morning to see if the vehicle was available and the woman we spoke to said yes it is absolutely still available and on the lot and she asked us to call when we thought we would be on our way because we were driving from Taunton to Lynnfield. We called back at about 2:15 and said we would be there by about 3:30 and the sales person we spoke to said great and gave us the name of the person to ask for when we got there. We arrived at 3:25 only to be told that the car was in the shop because they felt it was unsalable in its present condition. The person we were talking to then immediately tries to have us look at a different vehicle. We needed this specific Cadillac because we needed the extended version because my daughter uses a wheelchair and the short version it will not fit with the seats up. I do not understand why they could not have simply just said that it is not ready to show and then they could even have given us a call back when it was ready. To have us drive over an hour each way when they knew the The vehicle was unshowable is inexcusable.

Lou D.: Mike A. in service provides the best customer service Ive ever received in any capacity. Mike is so patient, knowledgeable, and THOROUGH. I've been coming here for service for my Cadillac CTS for many years and not once has Mike failed to put forth his very best to ensure my satisfaction. Top notch customer service is unfortunately rare these days and that's why I am taking the time to write this review. My only regret is that I took so long to write it. Thank you Mike.SincerelyLou D.

Sharon Marie Cunningham: Michael and Mario in service are exceptional they are very Knowledgeable and always willing to help and answer any questions you may have .

bobbie botticelli: I have always received polite ,professional & timely service when bringing my vehicles into Chambers for 25 years.

Charlie Giacobbe: The entire process at Herb Chambers Cadillac was smooth and transparent from start to finish. My wife is thrilled to return as a service customer of this dealership. She was always treated like a VIP.

Craig McCarriston: Terrible organization. Don’t buy from this place. They don’t stand behind what they sell whatsoever. Just terrible.

kathleen piracini: I had my car serviced here they told me one price then i get there its more and my car was damaged when i picked up . Mike in service was rude not helpful and doesnt know anything about cars... I do not recommend bringing your car here to be serviced . they will over charge and your car may not come back the same.

Ken Melillo: Exceptional Sales and Service teams. Service team always treats you like a VALUED customer. I wouldn't purchase a Cadillac from any other dealer.

S S: Brian Kelley was our Sales Consultant back in December of 2020. He was FANTASTIC! He was very helpful, transparent and great to work with. To be honest, I was quite surprised in the level of service, attention, and comfort Brian presented throughout the buying process, as well as his work associates. Everyone was nice and there was ZERO pressure to purchase anything. Quite a flip of the coin when compared to many other places I visited prior purchasing our vehicle from Brian. Hope to work with him again on my next vehicle need.

Francis Laskey: Having a long discussion yesterday with John regarding the original problems and his concerns with my dissatisfaction and a follow up call from Alex Rogers; this morning; as a follow up showing additional commitment to quality work resulting in customer satisfaction and an end result of continued business relation- ship. I complement both gentlemen on their professional handling of this encounter.

Audrey Mari: Everything was great no problem with anything. The salesman took care of everything. I was very pleased.

Phil Goncalves: Great serviceDave was awesome and professional

Brian Kelley: It's always a pleasure getting service work done here. Ask for the service writer Peter- He's helped me with several oil changes, tire rotations and most recently a flat tire. Peter is friendly, professional and helpful. Thanks Peter!

Steven Vanaria: I wasn't even trying to buy a car there I was just trying to look for a job and I called several times and nobody even called me back after leaving several messages in the general mailbox and service dept. and with Pete C (service advisor) and then finally with Adam in sales. Very unprofessional and disappointing as well. It says alot about the business and the sad part is I love Cadillacs and have an incredible work ethic and references. Steve Souza you or nobody else left me a message as I work full-time and sometimes can't get to the phone as I have v.m. I will try to call you or you can call me as well. Adam in Sales told me there was a potential opening and never followed through and finally called me back after I called 2x more and sarcastically said to me there were no openings as the position has been filled and to have a nice day on my voicemail that you didn't leave a message on Steve Sousa. 😢 I am the type of person to only take time to write something negative or positive in a review only when it's factual and true (warranted). As people are so very busy in their lives today. As there are work shortages in every dealership I thought it was a good idea to see if you had a Valet position or not. I was not called several times that is not true but after the way I was treated I wouldn't want to work there as it gave me a glimpse on how they roll.

M'kabri Ghali: John the fleet manager was very easy to work with and super helpful. Thank you

Kyle Cogan: Denise in Colonial's Service department continues to be a rockstar. She keeps me informed and updated when my car is in the shop. She never authorizes work before calling me and is detailed in describing the issues.

Buck McGill: Colonial is a "Awesome Cadillac dealership"! I just bought a xt6 yesterday new used. I can say that from upper management to the sales staff were nothing but professional. Looking forward to long term relationship with my new friends and associates at colonial. Thank you all was great experience. Sincerely your's Buck McGill 🍀😎🍀

Jennifer Sayball: I want to thank Steve Sousa , Steven Lander and Alex Rogers for making my service visits as seamless as possible. The pick up / drop off service cannot be beat And I couldn’t be happier with the entire team at Colonial Cadillac. Special thanks to Christian, the service director for his great knowledge with the Cadillac product and him always squeezing me in even though they are busy and I never set an appointment. Thanks again Colonial Cadillac and you have a customer for life!!!!!

Ken Steele: What could brighten up your day better than a new Cadillac? I am so pleased with my new XT5 and the compliments keep coming in almost every day from people who see me in it.I strongly recommend this car and Colonial Cadillac!

Raoul Alvarez: Outstanding experience from start to finish. Steve and Adam, great job.

Emily Razik: I can't say enough positive things about the service department. They were sensitive to the fact that I had two small toddlers in tow, and made everything fast and seamless for me. I didn't even have and appointment, but they truly went the extra mile to take care of everything I needed. Everyone I encountered was so kind and really helpful.

Spencer Berryman: A few weeks ago I bought a car from this dealership and I would not recommend buying from here. I came in pre-approved to buy the car and the salesperson told me that regardless of my pre-approval, I would still need to finance through the dealership (8% interest rate). When I refused he brought in his manager and they explained that in order for them to sell me the car I wanted I would have to either finance it through them or trade in my old car, so I opted to trade in my car. Fast forward to the paperwork, they charge me $500 for their "document fee" and still filled out my forms incorrectly, which resulted in me having to drive back up there to resign all of the paperwork and get on phone calls with them and my auto insurance company to straighten everything out. It was clear that they didn't care about my best interest and were only interested in making as much money as possible.

earl ercoline: This last purchase, 2016 CT6 in June, 2016, makes 23 Cadillacs purchased by me from Olsen Cadillac since 2006. Each transaction has been kind of fun due to the Olsen Team making it stress free, and they actually make you feel like they are there for you whether or not you make the purchase. If my health continues plan on a few more Cadillac models. Your product get better and better !!!

Sal Querusio: Very professional and they make you feel at home amongst good friends.

Daryl Perpignan: The staff are welcoming and down to earth. They replaced old parts with new parts for a reasonable price. I will return in the future when I need service.

James Murphy: Excellent all around. Thanks Pete

James Lally: Great team who took care of our vehicle and kept us up to date on the repairs. Easily the best dealership experience by far ever.

Will Averill: Great team, great service!

Melissa Chaput: Awesome dealership! From sales to the financing process everyone was professional and helpful. We purchased a 2023 Escalade Sport Platinum. We love everything about it! Highly recommend this dealership. They keep it honest and do not give you the run around.

Erika Angluin: Top notch dealership! Needed to get my car serviced and decided to get my vehicle detailed while it was there. Was able to get an appointment around my busy schedule. When I picked my car up, I thought it was a brand new car. Unbelievable job.. Exceeded my expectations! Definitely recommend getting a car from Greater Lowell GMC. All departments at this dealership are awesome!!Job well done, owners and staff!

Andrew Palladini: Great group of people, very friendly, and easy to work with!

Rick Berman Your Automotive Advisor: We just moved to MA a little over a year ago and I feel lucky that I found your service Dept. Everyone is very friendly and very professional. It’s always an excellent experience when I bring my truck in for service. And I pass other GMC dealers to get to you. One is 3 miles from where I live.

Charles A Jacobs: Excellent customer serviceEveryone was great and I'm looking to pick up another vehicle within the next couple of weeks

Manny Pacheco: CONVINIENT AND FRIENDLY PLACE TO VISIT

caitlyn mccarthy: Quick and efficient service

James Brennan: The Service that was performed was good, took a little longer than expected due to the large scope of work. There was an issue that occurred when the Mechanic while test driving my vehicle was involved in an accident where damage occurred to the passenger's side of my vehicle. There were no injuries reported. I just got my vehicle back from my Body Shop. I will be meeting with the Service Manager at Great Lowell G.M.C. to discuss this issue going forward.

Michael Cardoza: Firstly, I brought my vehicle in for an issue that I feel GM should have recalled. It took a over a week for the team to find the issue, which isn't a terrible thing as I was not comfortable driving it until they could pinpoint the issue. Also, they did not have a loaner car for the 10 days that they had my vehicle, which is insane to me. All other dealerships (especially for a $80K car) that I've been to have loaners on hand. Once the car was ready, after spending $2K on sensors that should have been recalled because they caused my vehicle to completely shut down (could have happened while driving), Greater Lowell GMC gave my Yukon Denali back with massive scratches on the drivers side door. Although they "buffed" them out, they are still there as all deep scratches are. No offer to properly fix the scratches that were not there when I handed them the vehicle.The only reason there is a mediocre rating here is because the other GMC dealership I had the vehicle at said I could bypass the sensor issue without any issues, which was not the case and frankly completely unsafe. Lowell GMC at least told me to bring it in immediately and not to drive it there as it was dangerous.

Jason MacPherson: Pleasant and professional!

Ademar Vieira: I can tell about service guys !They are very goodBut the other day I told someone in sales that I wanna trade in my truck he ask my number but never call me

Justin Sullivan: Always a pleasure and a welcoming place to be, great staff

Elvis Rodriguez: Great environment very knowledgeable people!

Bob Griffin: Great dealership. Kept me well informed during the whole process. They worked with GMC to get everything I wanted and more.Would not hesitate to send people there way.

Christine McDonough: Employees are friendly, knowledgeable and time efficient with the nature of the work that needed to be done. I was informed with every detail and assured all went well. Will always to continue to have maintenance done on my vehicle.

Stacy W: Chris is very polite and contacted me to let me know there was delay in starting my service, then called when it was finished. Great customer service!

Don Gorski: I would like to say that great Lowell is some stand out people, at first some confusion, but everything work out great, they always call back to check on service an other situation. I can’t say enough about them great sales people an service. They have great sales managers that care.

Ryan Dale: Great people and great service

Timothy Lavoie: service guys are excellent!

Loring Wentzel: Courteous and prompt. Very professional.

Cindy Wing: All my years of buying cars I have never had such a pleasant experience, from the time I got through the door not pushing, answered my questions & took the time to review the features of my new car without feeling rushed even though it was the end of Jacob day. The finance gentleman introduced himself personally to me. This whole experience was a breathe of fresh air after the awful experience I had 5 weeks prior with another dealership. I am on Facebook & gave you a a fantastic review & I have over 400 followers. Thank so much for the wonderful experience & your staff are all very friendly & courteous!Ty so much!