Best Call Center Lowell Near Me

Michele Gangi: On Sunday afternoon we had my Mother at the ER for a head injury .The treatment she received was above and beyond !! This is the Best experience I've ever had at an ER .Everyone was very thorough and were beyond nice to my Mom and my sister and I .Thank you for taking such great care of my Mom!!!

Paul Atwood: Nice staff in the emergency area I did not have to wait long was seen right away excellent care here

robert dippolito: Injured my ankle really bad. I had so much pain I decided to go to Lowell general ER. Waited 4 hours in waited room. Finally called in at 12:30 am. They put me on a cot against the wall. I waited just to wait some more. At 1 AM I had enough. Limping out the door called an Uber and went home.

Seek Nature: 🚩🚩🚩Filled with scammers in the hospital and in the billing department. 🚩🚩🚩Bullshit why have you charged 3215$ for doing nothing at all??

Carley: I would like a call about this:Came in tonight at 11Pm for my mother who was vomiting, and fainted a couple times in result of this and having burning chest pain/ labored breathing. We are STILL in the waiting room and it is currently 6Am the next morning!!!!! 2-3 people came in and were seen 20-30 minutes after they checked in, I understand some patients come before others due to what they are presenting for. But FAINTING and VOMITING/ burning CHEST PAIN id say are one of the top priorities!! The Spanish receptionist who’s name started with an L and ended with what I think was an A was incredibly arrogant to everyone who came up to her, disregarding them and not showing ANY sympathy, and not paying any attention to them. Numerous rude comments replying to patients questions/ concerns, that I won’t list as there were more than 5 instances! The front desk staff are the first faces you meet when you are in distress and from the staff up front to the wait time I’ll never come back to this ER. Absolutely horrendous!!! They said they only have 1 ER Dr. And that is so inappropriate for patient care.. come to turn out we ended up being there for around 15 hours and then got transferred to another hospital by ambulance and were there for about 30 something hours, so in total just about 45-50 hrs of her sitting in hospital bed waiting around and not being checked on regularly at all. Turns out she has a possible brain aneurysm and I am not okay with how leisurely this front desk staff at Lowell General ER treated her!

Henry Yang: Waited 8 hours, still unable to see a doctor for the emergency room!

moon sweet sweet: i take my son go emergency becuse we need help right but why u keep my son wait so long 10 hours and he just 3 year old and he have fever very hight i go at 3:30pm until 1:00am and u tell me still wait i cant believe anymore to go there

Kim Harlow: The place is very unorganized taking people's information out loud with other people to hear all your info doing your stats in your temperature out in front of everybody so everybody else can see that also very dirty and very very very disorganized and the lady at the desk that I think she must be the ranking one is she's not so very nice you need a better system there cuz that system you guys have is absolutely the worst I actually rate Nashoba Valley Medical Center five compared to you I will never go back there again

Vicki Sims: If there was a negative star I would give it to them. My son was seen at the ER today for chest pains. Released and was told a prescription was sent to his pharmacy - I even confirmed the pharmacy with the nurse before we left. Guess what??? NO PRESCRIPTION! He called the ER and had to LEAVE A MESSAGE and someone would get back with him tomorrow - that the dr who prescribed it was gone and no one else could even look it up. Seriously??? Hope if anyone is really sick they don't go to this hospital.

Mariela Perez: Long waiting over 5 hrs and nurses are rude and prejudiced. Worst hospital go elsewhere!!!!!

Bharat Manmode: NO SLA FOR EMERGENCY ROOM, CRITICAL PATIENTS WAITING FOR HOURS & HOURS!!Details:My physical asked me to go for an urgent eye X-ray( long story, but it’s critical to get an x-ray earliest), and the nearest available is Lowell general hospital emergency room. I have called them and asked if there is any waiting and how soon they can offer services; it’s been told me only walking, no appointment is needed.I rushed, leaving all work aside; after initial registration and waiting for 2 hours, they did my primary check temperature and blood pressure. After an hour of again waiting, I asked the receptionist how long more to wait in an emergency case. Finally, they told me the average wait time is ~ 5 hours, and I was shocked to hear that SLA for emergency.After waiting almost 3+ hours I decided to walk out without getting any service; waste of time here when they treated emergencies as general services.This is a management issue, If you are looking for emergency service, this is not the place.

Joe MacCorkle: Emergency room staff are kind, attentive, and professional.

Odam TJ Ly: The wait time is way too long shouldn't call ER at all. Wait for more than 5 hours 08/15/22 still not be seem give up so I gave up

Fernando Castro: I have been waiting with my father who passed out this morning for 5 hours on 8/3/22. He was sent here after we visit the clinic as they said his episode could have been caused by a blood cloth. We are still waiting as I type this. We are going on 6 hours just waiting. My father is in pain and nothing!!I’m from a third-world country and this wait time is just as bad!

Mary Coombs: Wait time was horrible and not only that my husband had a bad fall and they made him wait saying they took the most severe first !!!!Please there were people after us that were not as severe as him …..My husband was in terrible pain who knows if he is bleeding I will update after we get in ………. Lol maybe2 hrs later finally get in and X-ray and then they threw us back out to waiting room where my husband continues to be in pain and in uncomfortable chairs …This place is so disorganized!!

Heather Champoux: Really sad to what this place has gone to. The last few times I have been here have been absolute disaster. My daughter was having an allergic reaction to her medicine I had to give her medicine because she had thursh. She was breaking out in hives and spots all over her body let alone she is 3 months. I waited in the waiting room for 4 hrs no lie my poor baby could of serious hurt good thing I made the decision to head to another hospital which took us faster. I recommend you find new doctors or shut the place down completely. As I arrived earlier at the emergency room someone was calling on the phone for their kids to get in before everybody else so they could be seen?You guys just redid this whole hospital for what? that money could of been used in a better place honestl with people that actually care. There had to be a better system you guys use snd this isn’t the first experience. I understand everyone is hurt and sick but when it comes to kids there a priority you don’t leave them waiting…. It’s hard enough with the formula problem do you job !!! This isn’t the only experience like this I have had here. This was my fed up moment and finally decided to tell how this place really is. Your better off going to methuen and using ther hospital. If I Could give no stars I would.

Derithlynne McKinley: This place is the worst. My father has been there 5 and a half hrs (4/29/2022)with a-fib, was sent there by his Dr and has yet to be seen. I'm afraid there gonna wait til he has an actual heart attack before they do anything. WTH is going on no one should be waiting this long in a ER.

Jessica S.: Awful hospital. If it wasn't for the PTSD I developed from this place, I would write more.Also before sending the automated reply about "talking with patient relations". I've already done all that, with no resolution.4/19/22 Edit: Based on LGH's response, they clearly didn't read my review about patient relations doing nothing already.

jbOneEarth: Incompetence, neglect, and worse. My experience was beyond imagining -and I am a licensed clinician who knows what good care looks like. It is equally horrifying to see that my experience was the norm and not the exception based on the abysmal overall rating of LGH's E.R. and the reviews by other patients. It just might be better to have no emergency department at this hospital at all: it is that bad. Let the LGH ER staff find minimum wage jobs they just might be able to fill as well as the average citizen.

Axellys Cruz: I'd give it less if I could. 10 HOURS in the ER with my 1 year old spiking a fever with a terrible cough for the dr to see us for not even 10mins one freaking swap later tell us its viral we can't do anything