Best Electric Utility Company Lowell Near Me

Brett Richard: Whoever is in charge of new electrical hookups should be fired.

peter podlejski: It is cold and windy out today, these guys are suffering. They are doing the best they can with these weather conditions, I know that I do not want these kind of work conditions.

Justin: Power's out for the whole block for 23 hours and their website doesn't work. I haven't seen the stars since i was in the desert. Guess that's a plus. But yeah.... this is not good.

Sean Farrell: 45 minutes to an hour on hold is the norm.I finally received my gas bill and was excited I no longer had to deal with their customer "service" on the phone. Time to use their online service and stop wasting time listing to how they are experiencing higher than expected call volumes.Unfortunately, the "secure bill" was supposedly password protected with my service zip code. I've tried every zip code they could of possibly used with no luck. This means I need to call them AGAIN (no doubt an hour of a phone tree nightmare) on Monday to explain I cannot pay my bill due to their ineptitude.Just let me pay my bill online!

Chris Rabbit: These people lie, and they will waste your time. their customer service is inefficient, their customer service representatives are rude and unaccountable, And they even recently over pressurized lines in Massachusetts after Columbia Gas did, endangering countless lives, All the while subjecting customers to a dangerous lockout because some people that work for the company don’t like to work with people they consider illegals (wrongly).National grid needs to go. this company needs to fold, like yesterday.

Mavine Selano: customer server is really bad . I agree these people are the rudest i have even seen in my life. I do not understand why national grid hire these people . Especially the gas phone service(a guy ) . He is really rude ; and he keeps yelling me every time i ask him to repeat . I am looking for another service if there are still such people working in the National grid.

Wahid Khan: Really bad customer service, these people are untrained and super rude. Their system is bad, I called from different phones and I still couldn't hear them clearly (I am not deaf), if you let them know that you can't hear them, they will just hang up.

Nelson R.: Worst company I've ever dealt with. They know they have a monopoly and that people depend on them for their energy needs. Therefore, they put zero emphasis on customer service. They couldn't care less whether you're happy or not, because you HAVE to go thru them for your electric and gas. The people that pick up the phone are often rude and willing to help. Their billing is very shady. I have gone an entire month without using any big appliances in my house just to see if my bill would be any lower. The difference is minuscule. And, god forbid you have an outage. You'll be without service for at least half the day.If you can go thru another company, I'd advise to at least consider it. It can only be an improvement.

Jen Joncas: Prices seem to be going 🆙!!! Please, can you help me find a list of the carriers that we can choose from example: Verde, I really do not have a memory of any others due to the fact that I've had 3 Strokes in which my memory was affected in some cases!!! I really would appreciate it if you are able to help me. You could also mail me a list of all the Suppliers that would be great to have!!!Jennifer Joncas1337 Pawtucket Blvd.#12Lowell, MA 01854

D T: Over a hundred substantial leaks in National Grid's natural gas lines in Lowell, MA alone, and NG continues to do everything they can to avoid repairing these aging and dangerous lines. Shame on you for putting our community in danger for your profit's sake, National Grid.

Lily Perez: This company just sent me a paperless bill to my email with what apparently what seems to be a new account number and from a new website that I had no idea had changed because there was no communication indicating so. When I tried paying my old way its telling me I need to go to the new website and enter the new account number that I don't have completely because they didn't send me the complete account number. Now I am on hold for hours waiting for a rep to pay my bill. How inconvenient. Might as well just close this company or sell it if you cannot provide good customer service and unreliable workers to do their job. I am looking for a new electric company.

Jonathon: Was on hold an hour and five minutes while attempting to correct account information after the operator set it up with the incorrect apartment number. Customer service is absolutely terrible.

Ashley C: This company is terrible. No one answers the phone. No customer service. Prices are ridiculously high.

Sailo Sellappah: We moved into our house in September of 2021. I noticed after a few months we didn't get an electric bill. I called the company to see what was going on. They said they were having resource constraints in the billing department and that they weren't able to send a bill out for a while longer. So I asked for a total of what I owed thus far and the operator couldn't give me that info at the time. In Feb of 2022, I received a bill for over $1200. I called to see if I could get any assistance from the company with such a large balance, especially after buying a house. They said I had to pay it but extended the due date. A couple of months later I found out that this happened to someone else I knew but they were able to get a percentage off of the total balance. I then called and asked to speak to a supervisor about it. They gave me the same answer as before and didn't really answer my question of how someone else in town was able to reduce their bill but I couldn't. I spoke with a supervisor, who passed me on to a lower level manager with no resolution.

Conceded war: Absoutly the worst website ever seen. Its not intuitive to find a bill summary you click on "pay my bill" and it directs you to a page that has no way to pay your bill. The up charge you for using a credit card by several dollars. And to this day with paperless billing I still cannot find a spot to see my bill usage summary. The website constantly tells me I owe money even though when I go to pay "because I have auto pay set up" it tells me I owe nothing on a different page . The website each page take several minutes to load and might just load a random page because f your time. I'm a systems administrator by profession and this is the worst website I've seen a utility company have ever.

James Blanc: Setting up an online account with them is a joke. You need an account number to set up an online account, which they will NOT give you easily. Their call center uses the "we're busy" excuse to not do their jobs or help you.

Wesley Newcomb: Autopay was working two months in a row.Then it didn't. Then they blamed us for it.My wife was locked out of her account and couldn't manage it.Look at the other reviews: tons of 1-stars.Get your act together, Liberty.

Melina Murray: Trying to set up my account feels like pulling teeth, I've sent two forms of identification because apparently my social was not enough, that takes 6+ hours to process, which they aren't available on the weekends, and when they did finally get back to me and I have to call to further set my account, I've called 6 times at different times during the work day and each time I get transferred to a customer representative it hangs up on me, I've emailed twice about it. This was all between their open hours too.I'm updating my review because my call finally went through and the woman on the line was so so kind, she felt so sorry about the run around and I respected her apology and knew it wasn't her fault, although the process was irritating this particular representative put me at ease that everything would be handled.

Margaret Finney: We had two large trees come down across our driveway, and on our electrical lines,which blocked us in on our 300 foot driveway. I called liberty Utilities and within 20 minutes they had two amazing tree and power guys come out and was pleasantly surprised how they cleared our driveway and removed the trees off the power lines and we were able to drive in and out. Plus they were very professional and respectful. 🙂Thank you so much for your quick response to our stressful situation.

Ben Binger: Half of our house has been without power for 4 days due to an issue at the breaker panel. Our electrician can only make the repairs if the power is cut off at the electrical meters. Liberty, of course, keeps the meters locked. They have to send someone out to open them. They don't need to do any other work...just open the meters so that our electrician can do the job. We called 4 days ago and every day since then to request the meters be opened. After the first call, they said someone would contact us within a day (maybe 2 days) to schedule someone to come to the house. Nobody has called. The customer service rep said she spoke to her supervisor to get something done, but still no call. Now the customer service person is saying to keep leaving messages. This is ridiculous. Now it is a Friday before a long weekend and people are living in the house with only one phase of the service live.

Do Bo: I can't really give them 1 star, cause despite how many of you feel about the customer service, they do provide you electricity right? I mean, they must be doing something right if you're sitting at your computer typing away. That at least deserves a star or two. Anyways, customer service is pretty bad. Gentleman I spoke with on the phone sounded pretty uneducated enough to answer simple questions and explain my bill along with electrical usage inconsistencies. Even that is something I can overlook. What really sets off a red flag in my mind is that I've had a major drop in the usage of electricity via lack of ACs in my house starting in the month of October this year. September was a warm month. We ran AC cooling quite a bit and ran at least two of our AC fans every night of the month. Starting in October, we took the ACs out and made it a point to not use any heat yet. None of our other habits have changed whatsoever. Yet our electricity units went up. Gentleman on the phone beat around the bush with excuses like "maybe it's video game systems or leaving cell phones plugged in, yadda yadda yadda" I get that. Those are helpful tips on saving electricity that you can put into practice to make longterm differences. But we haven't had any other changes to our normal usage other than not running the ACs, which suck a lot of power. I asked if meters are ever calibrated or checked for inconsistencies, and he said that inspections have to be manager approved and are only initiated if huge outlandish inconsistencies are seen on usage charts. So basically according to this gentleman, Liberty does not want to do any regular protocol checks on meters or calibrating its way of processing usage unless something arises that is a huge red flag. So that means to me there is no guarantee of accuracy and if this is going on between tens or hundreds of thousands of customers across the state, than that's a huge problem, and one that should be addressed by not telling their customers "we don't check stuff unless it gets real bad" but assuring us with proof that they're running an honest business that strives to be fair and make sure they are being fair. There is a chance that the gentleman I spoke with was just a totally incompetent representative who's words were not even representing the company's policies, but it leaves me wondering and wanting answers to what's going on with their usual practice of making sure you're paying for what you're getting.

Joshua Szulewski: Customer service is terrible.

leah sky: This is unbelievable. They sent me a disconnection and final notice to turn off my gas for 54 lousy dollars! Even though I have 3 children and it's getting closer to the cold seasons. The good thing is that I can pay $10 for now BUT then they charge a $3 fee to pay online. ☹️

Todd Mason: So im at home one day, & a knock at the door reveals 2 men, claiming to represent a "new" electric company, by the name of "Liberty Electric LLC." So the tell me all about their great rates, amazing service, yada yada yada. But i tell them politely, "Thanks but no thanks... Im not interested" & they leave & i hear them knocking on my neighbors door. About 4 months later, i look over my National Grid bill (for $65) & i notice theres a charge listed as "other". So i inquire about this "other" charge & low and behold, its a charge from Liberty Electric. In the amount of $155. 2.5 Xs my National Grid rate. Long story short, after i turned them away at my door that day, they FORGED A SIGNATURE that is illegible. So after 7-9 attempts at talking to someone at Liberty, i final speak to a human, i explain everything i just did here, & im assure the bills will stop along with the folks who forged the signature being fired. Yet the bills continue. So National Grid kindly said theyd remove them from my bill. And they did. I am amazed however, of what companies such as Liberty are willing to engage in so they can make a buck. Scumbags.

Kristen Clark: Disconnected my service in June and in August received a bill for $158. I called and was told I was responsible for it because although I did call them, they messed up and never put a vacant order on my account. The 2 supervisors Hope (from Londonderry) and Anna (from Salem) would not get on the phone with me to discuss so Ryan (who was very patient and I felt extremely bad that he was in the middle of all of this) was in charge of relaying what I said and what the supervisors said by putting me on hold 4 times to do so. Very frustrating. Not only could Hope and Anne not be bothered to speak to me but they left this poor guy hanging in the middle and did NOTHING to help.

Andy L: Absoulety terrible customer service! They deleted my previous review. Everytime I call to request my bill they say "we dont have anything for that address or name" they continue to try to get me to make another account. This has gone on for 3 months now... Use another company if you can.

Trixie Lishious: After reading the complaints on here, I MUST pipe in!! First off, ppl moaning about the price, move to MASS & see the OUTRAGEOUS, ASTRONOMICAL prices they pay! They're paying extra since the nuclear plants closed so their paying for electricity imported from Canada! AND still chipping in for the massive Exxon oil spill years ago.To BJ Ford who left a complaint about being on disability, YOU CAN contact your town's human resource dept & request a form and apply for an EPA discount on your electricity. I GUARANTEE YOU WILL QUALIFY for a 36% discount based on your amount of disability income. But that's on YOU to contact them for the forms.IF you do NOT plug things in sockets you never use, it will keep your bills lower. Turn lights OFF when your not in the room. I even turn off the circuit breakers to the sockets I don't use. It HAS DROPPED the price of my bill each month by $10-$20.Also, the others complaing about accidently over paying, that's ALL on YOU! PAY ATTENTION TO WHAT YOUR DOING AND YOU WON'T HAVE THAT PROBLEM!To the ppl complaing about paying online and having problems. You CAN fill out an application thru Liberty to have auto pay from your bank. Just call and request the forms be sent out to you. They WILL GLADLY send them to you!Personally, I prefer to go into the Salem, NH walk in and pay CASH. I even pay $10-$30 OVER my stated bill. Why? Because that $10-$30 is ONLY going to sit in my bank collecting ZERO interest. I pay extra so the next month it feels good when it's a low bill.ALSO, due to the fact that they use a third party to process credit card payments, there IS a $3.00 charge.The folks who work in the Salem, NH walk in office are ALWAYS so kind, friendly and very professional.

Amanda Molinari: everyone here is extremely uneducated and every person I talk to tells me something different from the last .

Sodani So: I’ve had nothing but horrible service from this company... I had paid my bill and the week later they shut my power off with no warning, I had called in and they said an employee had messed up and did not post payment there for shut us off even though they said they saw we made a payment.. we were then told we would get a refund for our food that we had lost and at the end of the month. It’s been two months and nothing. We called back to see what’s going on and they date they don’t have any record of what happened... then they shut my power off again yesterday afternoon we paid the bill and they were shouting come by and turn us back on at 4:45 power is still not on and techs have gone home for the day. Two days without power. Food is again ruined and they are not willing to help out they do not treat anything as an urgent matter. I will be switching to another company because this place is so unprofessional. I do not recommend

Carol Lindsey: I refused to rent an inhabitable apartment, called them to reverse my service request immediately, and was assured there would be no charges. Two days later, got a call from Liberty and the informed me that they would STILL charge me for set up (the electricity was already on) and the week it took for them to go back and read the meter again. I wish I could give them zero stars.