Best Hot Tub Store Lowell Near Me

chris bird: Wow, what customer service! So nice, helpful, knowledgeable! A good selection displayed and they'll review with you all brochures that will have anything you are looking for!

Robert JR Vásquez: Personal amable y profesional gracias

Alex Jordan: Nice, down-to-earth people who are consistently responsive, knowledgeable, and ethical. They don't push services, and prices are competitive. We've been really happy with R&R after growing frustrated with another pool contractor in the area. Couldn't recommend R&R more highly.

Chad: Absolutely LOVE this place! Different from the rest! They offer Test Soaks!Yes, that's right! Oasis allows people to 'demo' the hot tubs {in their store} with an appointment.At other places, I was shocked they didn't allow this, but it was totally my fault for not calling those other places ahead of time. Instead, my kids and I showed up wearing our bathing suits and carrying our floaties.

Michael Sabatini: We are excited for our H2X T-13. We are anxious about the balancing - chemical maintenance of the swim spa.Crocker Sales has gone out of their way to assure us that they are available.

Dan Sgroi: Couldn’t be happier with how my pool table purchase went. From the quick response to my initial email, then going above and beyond the next day at the store helping me make a final selection. The staff is highly knowledgeable and very friendly.

William DeBenedetto: Purchased a brand new tub from them middle of 2021, delivered end of 2021. Dealing with mark and his team in the beginning was very easy and they were very helpful during the purchase process. Fast forward to summer 2022 I had a problem with my tub (still under warranty) and required service. I had to call multiple times to even get someone from service to call me back to schedule someone to come out, I kept getting told they were busy. Took almost two weeks to just get a call back to schedule the service. I asked and confirmed multiple times with mark that everything would be covered under warranty and there would be nothing owed by me. About a week after scheduling the appointment a technician came out and was very nice and fixed the issue, needed a new temperature sensor. I asked if this is normal since at that time the tub wasn’t even a year old. I was assured it wasn’t normal for that to happen and I was all set. This service was 7 months after delivery. As the tech was leaving he said there was a $150 travel fee for him coming out. I explained I was told no charge because this was under warranty. The technician even said normally the travel fee is waived in cases like yours bc of how close the issue was to delivery date. He asked if he would like him to call the owner mark and inquire about the fee which I agreed to. While he was doing that I called Sundance directly and spoke with a rep who said it is normal practice for dealers to charge a travel fee on warranty calls but that $150 seemed high to them; they directed me to the warranty card and it did show a travel fee could be charged. I was upset bc this felt like a surprise fee. The tech came back and said mark said the fee stands but if I would like to speak with him separately I could call in a payment later. I agreed. I emailed mark my concerns on 7/19/22 and received no email back. I did call twice and was told a message would be left for mark to call back but never got a call back so I assumed mark withdrew the bill. I specially stated in the email I am not saying I refuse to pay but I would like to discuss with him my concerns. Fast forward till a month ago. Again my tub is spitting out error codes in the winter. First noticed was on a Sunday, I call on Monday and explain the issue. Mark actually answered and took my information down and said service would call most likely by end of day or Wednesday latest; I inquired about the error code and if this would be covered and he said yea. No call come Wednesday. Call Thursday and was assured I would get a call by Friday to schedule service, nothing. I call on Tuesday of the next week and told they are busy but that they have my information. I wait until the following week to follow up and get a Nathan on the phone. Nathan puts me on hold. Says he can’t find my account. I said that’s odd mark took all my info down two weeks ago and assured me I would get a call. Nathan started mumbling and said they just closed my account and would no longer do warranty work on my tub. I was shocked and asked him to repeat. I said why didn’t you tell me this 2+ weeks ago when I requested service and he said I dunno but it looks like that charge was never addressed. I said I called multiple times and emailed mark directly about that months previous with no response and that I would have no problem addressing the bill if I spoke with mark. He said “I don’t know what to tell you man” so I asked to speak with mark and was told he wasn’t there. I called Sundance directly and had to get permission to have my warranty/service switched to another dealer. Sundance even explained to me that that branch can’t refuse you warranty coverage as you purchased from them. I filed a complaint direct with the manufacturer and the rep said she would add it to the other complaints they have received about this dealer. I had the other dealer come out within 4 days and they fixed the issue. After mark and this Sundance get your money they don’t want to standby their product. Would not recommend them.

Steph Halpin: Always helpful, knowledgeable, and friendly