Best Industrial Bank Lowell Near Me

kevin lovetere: Does anyone know if Enterprise Bank bought out first bank that used to be in Lowell in the mid 80s I am trying to track down to see if there is a bank that might have a certificate of deposit I had with first Bank in the '80s thank you

Nick Carvalho: Simply the best bank to work with. The lowell connector branch rocks.

Suzie Que: Called twice. Went through entire process of choose 1-2, choose 1-5, choose 1-4, choose 1-2 then held 25 minutes each time to talk to human being before finally hanging up.

Enox Alvarez: Great costumer service!

Leslie Stirk: Have no idea why your son was so rude to me today. We have been friendly for years. Soooo rude.

Vvs L Photo: Why did I take a photo of this? I mean it’s such a stately looking, and once again beautiful piece of historic property in the heart of #millcity #lowell #likelowell

Rose House: I have with this local bank since 1989, the staffs are very helpful and friendly. I would stay with the bank as long as I stay alive.

Beryl Reid: I live in Lowell and this is my bank. The customer experience here is very personal. They know their customers and are eager to help in any way they can. The clerks and professional staff are friendly, accommodating and knowledgable. We have our checking, security box and savings here. If we need something notarized they always are glad to do it. It's like a small town bank in a city.

Jaime Roca: Excellent service, very friendly staff from the security guard to the manager Jose👏

Claudia Makos: What a irresponsible bank you guys have the hours online and by the phone opened till 2pm on Saturday. I'm here right now since at 12:30pm and its closed. I hope the manager or whatever who's in charge of this be holding accountable. Thus is unacceptable!

Adam Moseley: Never properly staff as noted in other reviews. In addition to only having 1 teller most of the time they also have other employees walking around the bank focused on God knows what but definitely nothing that helps get customers in and on with their business!!!

A1_978: Not very happy with the service here. I call many times no answer. When you go to the branch noones ever available!. Looking to close my account and open with another bank. Terrible customer service!

Ofek Ben Ari: This location not good the line here is crazy

Mike Wahl: I prefer my nightmares to my time spent here.

CG Trull: The WORST BANK MANAGER ever ( JOSE MARTES) lack of customer service.While Engels Jimenez is very helpful. It would be beneficial for the BOA if he is a manager.

Josias Dronov: Just one teller for a line that goes around the corner!You guys are So disrespectful with us clients

Kuwar Singh: Please go another branch, this branch would take forever. Always a huge line.

Mizsmera Pichard: This is the worst bank ever I don’t get how there like 4 people in there at the customer line and only one window is open like what is going on with workers the line are crazy I don’t know why the close the one located at bridge st they were better

Chris Comas: This is the worst run bank I've ever been to. I have to come here regularly for business deposits and it couldn't be worse run. Literally only ever 1 teller working with huge lines and 3 other employees standing around watching.

ben gauthier: Horrible bank open when they feelLike it one day the didn’t open till1 pm for the day

Golnar Fotouhi: The worst behavior. When you enter there is no one asking you what you need. I sent 3 hours here for a 2-minute job.When I wanted to talk to them, they ignored me and walked.

Workshop: It’s hard to be the worst bank around- but this branch takes the cake. Always 1 teller and 20 people in line waiting. GREAT service when you want to open an account… Terrible service to customer for anything after that point. When I signed up for my business accounts here, I was promised quick service at a dedicated “business customer” window. The window exists- there is rarely someone there.

Marina Wong: I have been a bank of Boston customer and subsequently a BoA customer for many years. They were convenient and that's why we started with them. The only reason why we have kept them is they are every where. But BoA (not this one in particular but I just want to echo some of other customer's review and that's why I post here) doesn't welcome people to go to their branch (Westford, Boston and Acton branches all have told me I can do certain things at the ATM or online), phones are also often not answered. Wiring needs an appointment (unlike Enterprise Bank which I actually use for my daily banking purpose, I can just go and do the wire transfer) notarizing a doc needs an appointment. Very customer unfriendly and inefficient. The only reason that I am giving a 2 star is because when I helped my daughter open an account, someone actually took the time to explain a lot of things to her, including some financial basics. I have since moved to FL and noticed FL BoA staff are much better. Not sure why. But I am still keeping my Enterprise Bank for my daily usage and BoA is just occasionally when I really need to attend to my kids' accounts of if I have to manage any of my FL tenant banking stuff.

kella clarke: It’s @BankofAmerica saying that they 10 dollar overdraft fee is only for savings accounts and 35 for checking accounts! Don’t get played y’all I was even told they can’t reverse overdraft fees at their branch I’ll have to call costumer service! A fee that wasn’t suppose to be charged to my account and she’s trying to justify why it was. Called costumer service directly and was told that overdraft fee was not suppose to happen. This is the worse bank someone can have 🙄

Tom Pimm: Arguably the worst customer service that I've witnessed from a long time BA customer. Complete refusal to answer a phone, laden with excuses, argumentative, and rude .... should I keep going? Questioning why I wasted any time trying to reason with 2 relationship bankers who clearly have no business working in a customer service role.

Sarann K: Why do you have a branch if you're trying to make people go the App, ATM, Twitter, and FB? No one picks up the phone, the customer service phone line is totally useless. Why don't just close the branch if you cannot handle in-person transaction. If a customer wants to talk to a person, it means a customer really needs help with the things that the machine cannot do. Imagine you're not a member and want to open an account, that's gonna be a very unpleasant experience. First you would think you can call to set up an appointment, but no one will answer the phone. So you would go to the branch in person, but you would have to wait for about an hour just to be told that you need to set up an appointment and come back next day. Do Not Ruin Your Reputation By Just Trying to Cut Cost, look at a bigger picture. Have one your staff visit other banks to see that no other banks does business like the way you do.

Devy Gorshkova: The staff are very kind and helpful

John Shankhour: Terrible customer service

Medical kk: I have been a long time customer of Eastern Bank, 10+ years and never has any issues up until 2021. Started with my debit card being compromised and then my whole bank account was compromised. I have gone through all the steps with the fraud department and they have refunded me some of the money back into my account but still pending for the rest to be refunded. So my account has been frozen and if I want to withdraw money I would need to go into the branch to do so, which if fine, I have no issues doing so. But I have decided I no longer want to be a customer with eastern back and opened up another account elsewhere but I was told to keep my eastern bank account open until the investigation has been closed. So anyways, I needed to withdraw some cash. I went into the Dracut location and dealt with one woman at first and there was some sort of an issue so she had to pass me down to someone else and I wish I got the names of these ladies. I wanted to withdraw one thousand dollars. My first mistake was not paying attention to the ladies counting my money…clearly I will never do this again but I trusted that she was a good person and would count my money correctly. There were also a few people behind me so I didn’t want to take up too much time and just wanted to grab my money and move out the way so the next person can go next. I leave the bank and go straight home, money is still in the envelope. I haven’t taken the money out from the envelope until I got home, which is like a 10 minute drive. I get home put the envelope on my table and began to count the money. I counted about 10 times and then had my husband count it to double check. I wanted to withdraw ONE THOUSAND ($1,000) and there was only $900 in there. So now I’m panicking because what do I do now? It’s a Saturday and they’re about to close, will they believe me? I rush back to the bank..it’s now 12:20pm and they’re closed..but I still see the workers inside so I’m banging on the door begging for someone to please speak with me. The woman I dealt with (5’0, a little heavy set, dark wavy hair, shoulder length.) comes out to the door and I’m telling her she only gave me $900. She’s telling me no, I gave you $1,000 and counted twice. I’m pleading for her to please check her cash box, does her cash balance out correctly and of course she said yes. I am so frustrated and irritated because now it’s her word against mine. I wish I had counted the money before I walked out that door. If someone can please check those cameras! That woman handed me $900 and not the money I requested to withdraw! Please check the cameras!! This happened on Saturday 1/8/22 around 11am.

Iesha Ortega: The bank will lock your card and not let you use your own money !

Nathali Ferreras: I love this location, everyone is so welcoming and it makes you feel like your family.they welcome you with a smile and open arms and if you need something to take care off they get it done.

Naveed Khan: It says opens at 8:00am on friday .came all the way here .and nope they are closed .they said we will open at 8:30 .so helpful of them .

Deborah Voisine: It is so horrible waiting for someone over 20 mins very very bad customers service the bank cannot even answer there own phones

Clint A: Best branch I've been to so far

steven durocher: The people here are very friendly!