Best Manor House Lowell Near Me

Elizabeth Matthews: I see the residents who can make their needs known are able, to get the care they need. Other residents need more simulation,and inter action, with staff or volunteers.

Kathleen Donaghue: My mom was there from 01-07-22 through 05-10-22. During that time she fell three times. The last time was 05-04-22. She broke her right elbow, and had a huge bruise on her forehead. As I review her medical notes,, there are lies, after lies, after lies. Lies from the social worker, and elaborate notes stating family left happy. (This was noted the day after she broke her elbow) There was nothing happy about my sister-in-law and I that day. We were angry and we let them know it. We had a meeting that day with the Social Worker and director of nursing. The director of nursing seemed very concerned about our concerns and the social worker was just saying what she thought we wanted to hear. She didn't even come with a piece of paper and a pen to take notes. Instead, she asked to borrow mine. The story goes on and the whole story will be out there for everyone to hear soon enough. I don't want this nightmare to happen to any other family. THE ONLY REASON I GAVE ONE STAR IS BECAUSE IT DIDNT GIVE ME AN OPTION FOR ZERO! Update 05-13-2022: read the response to my review from Genesis. When you respond to that email they provide, they send you and automated message stating they will investigate. Such bull. They can't even bother to send a personal email. They don't want to know what happened they just want us to go away. When I responded to the email I stated I was getting my duck's in a row and so should they. An automated message is what I received. What a JOKE! Update 05-19-2022. When you go to their website, they say they are fully staffed. This is not the case. Two weeks ago tomorrow I was told "we are not fully staffed right now." You didn't have to be a rocket scientist to figure that out. They have no business taking on new patients when they don't have enough staff. It is reckless. If you have a loved one that needs help, DO NOT PUT THEM IN WILLOW MANOR. This will be the biggest regret of my life. UPDATE: 05-25-2022. My duck's are in a row and we are moving forward. PLEASE, PLEASE PLEASE, hold on tight to your loved ones. KEEP THEM HOME!!!UPDATE: It's been 5 weeks and 5 days since my mother passed. The guilt is overwhelming from putting her in Willow Manor. My Mom spent the last 5 days of her life in severe pain because of her broken arm and not getting any care. I ache without her. I feel guilty because no one should ever have to suffer the way Mom did. I cry everyday day for her. I beg God to give her back to me. The guilt is so consuming. I hope who ever reads this is taking my words to heart.

Sarah Turcotte: Thanks to the team at Willow Manor for the support they provide their families. The Genesis family is always helpful and supportive when reaching out for resources. Thankful to have these facilities as a resource for local families.

Laurie Berard: My mother was a resident at Willow for about 5 years. The facility is run down and out-of-date but we were more concerned with the care. While the family was able to visit she appeared to be cared for. When Covid started and family visits were suspended we were unsure of the care she was receiving. When scheduled visits were allowed we noticed a drastic decrease in our mother, physically, emotionally and mentally.. Our mother passed away at the end of September and we have many concerns that we will probably never receive answers for. What has upset us even more is that when we went to see our mother the day she passed we stated we would be back to pack up her belongings. We were told the facility would do that and have everything ready for us. We received part of our mother's belongings and two months later, after several calls, we still have not received the rest of her things and I have not heard from Willow in the past two weeks regarding this issue.

j shaw: My father has been a resident at Willow Manor for several years now. Unfortunately due to Covid-19 and the risk for our older members of the community we're not able to go inside and visit. This breaks my heart.Previously I'd bring all 7 of my children to visit and every staff member would greet them, the other residents got to know us as well and were so happy for us to stop in weekly.My father would enjoy some different daily food choices, but I'm able to (still, with C-19) drop off his favorites to keep in his room. I used to be able to pick him up and take him out, or even for walks around the neighborhood. The numbers are just too high now in this area to do so safely.While visiting during Covid-19 the visits are outside when nice, under an umbrella for shade. Now that it's cooler the staff has worked so hard to set up a safe, warm place for us to continue seeing our loved ones.The one down side of Willow Manor would be that it's a bit outdated, that doesn't take away from the care and concern shown toward residents. Thank you, for helping my father when I can't!

Collette Jolliffe: My Mother was a resident at Willow Manor for over 3 years. The last year and a half she appeared to be deteriorating more rapidly. She couldn’t put 2 sentences together and wasn’t able to let them know she needed to go to the bathroom. She always seemed to be less than clean and when I asked if they showered her, they always told me yes. Her hair was always very greasy, and we always requested that her sheets be changed. They said they could not cut her fingernails because it wasn’t part of their job. Here clothes looked like they were used as a tablecloth. If we wanted to take her out, we would have to come really early to make sure she was clean and ready to go.There was someone there to visit every couple of days and we never had the same schedule, we always visited at different times and different days. Mom never seemed to be taken care of and it weighed on us because no matter how much we complained it was the same all the time.Now with the COVID pandemic of course things got worse and we couldn’t visit. We thought with her dementia there was a chance that she may not even know who we were when it was over. We tried Zoom calls to keep her knowing who we were. We took notice that her fingernails were so long and dirty, her hair was dirty and there was nothing at all we could do about it. Our hearts were bleeding and we thought that was the way Mom was going to die, alone and thinking nobody cared about her.In the middle of June, we received a call from D’Youville Manor that after a 5-year waiting period they had a spot for Mom if we were interested. Of course, we were interested and quickly said yes. We moved Mom over the 2nd week of July. What did you know, by the middle of August, Mom was having full 45 minute conversations, her hair, body and fingernails were always clean, and she appears to be so happy. I am told that she goes to the bathroom on her own as well, she hasn’t had accidents.We all feel that the only justification for this was Mom was being over medicated. This went on for many years.Now that she has moved out of Willow Manor we have our Mom back.I wasn’t going to post but I feel I’m not being fair to others that are seeking safe places for their parents when they can no longer care for themselves. I know I want the best for my Mom.My Mother was a resident at Willow Manor for over 3 years. The last year and a half she appeared to be deteriorating more rapidly. She couldn’t put 2 sentences together and wasn’t able to let them know she needed to go to the bathroom. She always seemed to be less than clean and when I asked if they showered her, they always told me yes, clearly that was not the case. We moved Mom over the 2nd week of July. What did you know, by the middle of August, Mom was having full 45 minute conversations, her hair, body and fingernails were always clean, and she appears to be so happy. I am told that she goes to the bathroom on her own as well, she hasn’t had accidents.We all feel that the only justification for this was Mom was being over medicated. We are happy to have Mom back.

Elaine Cummings: My sister and I visited our brother for the first time since the closure due to covid-19. We were extremely pleased with the safety measures in place that made this a safe visit. Great job Willow Manor!

Debbie Reilly: Awesome . Everything was grand. Could be an improvement on food!!!!!!

Donna Shipp: My uncle is at Willow and I am very happy with his care! There is very little he can do for himself and the staff are very attentive to his needs. I know he is safe and well cared for. They are always available to discuss any changing needs he has, and have been very good at meeting him where he is at. Moving my Uncle to Willow Manor has been a very good experience for us!

Kathleen Brodeur: Mom has been here for a few years now. They definitely need more caring staff.

Jillian Monica: My mother was in a decent nursing home, but it was too far away. I work in health care and heard good things about 2 LTC facilities in Lowell. One was Willow. I worked with Tina in admissions. She answered all of my questions and took care of everything. She kept me updated on the process and welcomed my mother warmly. My mother was thrilled she had more than one choice for lunch and supper, she has her own landline and even a bathroom right in her room - all things she did not have at her former LTC facility. They always make us feel welcome when we visit and the place is always clean. I like the neighborhood and that we can visit and not have to worry.

Sue Wilson: If I could rate this below 1 I would. This place is filthy and outdated. It is also very understaffed. While my family member was there the care from the nursing staff was below standards. They would up in the hospital with a very bad infection. Items went missing and no one cared and would just put the blame on him. We are finally at a facility with caring staff from nurses and aides. Would NEVER recommend this place. I even had an ambulance driver ask where my family member was coming from and when I told them they said thank god they are out of there. Horrible just horrible!

Marie Stevens: Was in today to visit a friend. Place looked good. Staff is attentive and very nice. Lunch smelled and looked delicious. Thanks to all the staff for making my friends Thanksgiving nice.

Jeanne ONEILL: Love the people that work at willow manor they are great caregivers and always keep me informed.

Michael Nickles: My experience at willow manor was fantastic...the staff and the administrators took care of mydad above and beyond...would highly recommend willow to anyone for rehab or elderly care

Vincent Cahalane: My dad is always well taken care of when he is at Willow Manor. The staff is awesome and he loves it there, he chose to stay there long term when the time came and I wasnt at all surprised.

Andrew T: If you care about your loved one's health, I'd reconsider allowing them to be admitted to this "rehab". My mother has experienced neglectful staff not emptying her urine bag regularly, slow or no responses from nurses when calling for them, been given food that had already been partially eaten (see picture), was refused her necessary chemo pills for the entire first week she had stayed, amongst so much else. There are a few nurses who are very nice and do their job correctly, but they can't treat my mother personally 24/7. This place needs to be inspected much closer before allowing patients to be kept here. KEEP YOUR LOVED ONES AWAY.

ashley kirouac: I had a family member here and the experience from start to finish was the best that it could be. Willow Manor is a very nice and well run facility, clean & it smelled nice throughout every time I visited. The administration was always very responsive and available to my concerns or questions. If needed in the future, I would absolutely choose to place another family member here. Highly recommended.

kathryn johnson: My experience with Willow Manor has been nothing but fantastic. The nursing staff and CNAs truly care for the patients to the best of their ability. You will not be disappointed if you have a loved one there!

Kris Navan: I would give this place negative stars if it were possible. Never in my life have I met so many incompetent medical "professionals" in one place. How this facility hasn't been sued into oblivion is beyond me. My mother has been a patient here for three weeks and in that time the staff have tried to force my mother to take medications she doesn't need, while simultaneously refusing to give her what her doctor has prescribed. They have kept her in bed rather than trying to have her walk as her doctor ordered, and have forgotten to call Pride Star to bring her to and from her radiation appointments. Her catheter is always full when I visit her and we have to remind the staff to empty it because they don't do regular checks, and after they finally removed it they change her diaper over an hour after she requested it. Whenever we ask the staff a question and they don't know the answer, they say they'll get back to us with one but they never do. We have to press the staff at this facility to do their jobs, and I am thankful that my mother is still in her right mind to refuse medications that aren't hers and to repeatedly remind the staff to do what they need to do for her because I can't be here 24/7. She currently has a roommate suffering the exact same problems with staff being slow to respond or not responding at all. I can only imagine how much worse it is for other patients who never seem to have visitors or are suffering from dementia or are otherwise unable to advocate for themselves. For the love of God, do not send your loved ones to this place.