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Apartment rental agency
1. Heritage Properties - Lowell Apartments - Chelmsford
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· 75 reviews
727 Princeton Blvd, Lowell, MA 01851
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Venette Latortue: Hello,I am here making it clear on how awful people who works at the office for heritage properties are. It seems to me as if they only care about their commissions in renting out the apartments to people. Their customer service is extremely poor. Rude, uncaring, and rushed barged in to people’s apartments whether or not the residents are comfortable with it. I’ve rented apartments before and never have I had any maintenance or anyone from the property walked into my home without my permission. I felt violated, not to mention they jacked up my rent after going through the whole process of signing my lease. Their 1bd 1bath was for only $1500 then it became almost $1700. Winged termites has taken place in my room numerous times , when I went in the office to report it to see how they can help me the same woman who was acting all nice as I was in the process of renting the apartment is that same woman that not only tried to shut me out with a “fuck your problems its 5:00pm I’m trying to go home and don’t care” attitude. I had to show her proof of how terrible these winged termites were affecting my apartment including my health having allergies and getting sick from that. She didn’t even show concern or cared to ask to go see what can be done. Why did I have to go to the extra mile and showed proof?. That’s definitely not good customer service! Trust me I know EXCELLENT CUSTOMER SERVICE.Please don’t show up in my apartment without my permission Candice or anyone else that works in that office. It is my apartment My husband and I pay for it and we consider that to be our SAFE and relaxing place. So if you guys could have some RESPECT, class, understanding boundaries, overall EXCELLENT CUSTOMER SERVICE we would really appreciate that please and thank you.P.s. Welcome everyone with Love and Respect THATS GOOD CUSTOMER SERVICE .
Ayo peter: Just think twice before moving in to this apartment. When you’re moving out you don’t get your deposit back. an also I have a problem parking my car all the time everybody right next to each other an it’s so tight an some time there random car park in your spot an they can’t even do anything about it when u pay for the parking spot unhappy 🙁.
Ab Nass: This is the dirtiest apartments I have ever lived in. Rodents and roaches swarm this place every night! be careful guys, do not waste your money.
Adri: Incredibly unprofessional rude leasing office. If you have any problems they ignore your calls/wont call back. The properties are infested with roaches, and youre not even guaranteed your own parking spot due to the charter school behind one of the properties. Absolutely disgusted with their behavior and do not recommend renting with heritage. READ ALL THE OTHER REVIEWS
Ty Quach: Unprofessional, useless, arrogant, condescending, inconsiderate, greedy and dishonest management working in the office. The whole maintenance crew is incompetent and unreliable.
Welton O: The resident manager Lou Martelli is extremely friendly and gets the job done. He took care of a parking problem I had right away as some people don't respect that. The office staff is very friendly and any issues I have get resolved fast. The buildings here at Hallmark Village get cleaned twice a week, and I never had a problem with roaches as I keep my apartment very clean. I think some of the tenants like to blame the office staff for problems that is not their fault. The apartments are spacious and the large windows allow lots of sunlight to come in. Location is extremely convenient and the are two large closets, one of which is a walk in closet.
Emily Gaskill: This place is a joke. This was my boyfriends and I first apartment and the last. No private parking, only street. The apartments themselves are so small. The maintenance guys are rude and disrespectful of personal belongings. They stole money off of our sons cubby stand when they were “inspecting the pipes” in the kitchen. You don’t have a peep hole at either door for security. There’s no security for safety for coming inside the building. They allow people to smoke in their apartments even though they have signs posted saying “no smoking on property”. The office girls are so disrespectful and condescending over the phone and they never call you back.
NEVIL GANDHI: This Community Take Wrong charge So careful be alart They no get me response I call everday 3 to 4 time but Not a single reply Sombody Told and thay charged me my wrongfullyStill I Call everday But they no get me response i don't want to loose my money So plz Check carefully plz Don't did wrong to Honest person
johny kim: If you like privacy that’s good, because over here you get none of that. The maintenance crew can walk into your house anytime they want. I had multiple notices that maintenance will be entering my home at a certain time even if there are no tenants present. If you live with a house hold of 2 good luck finding parking. They only give you one parking spot and a visitor’s spot if you can find one. Oh yea they also raise the rent on you every year.
lisa figueroa: If I can 0 star it I would ; they always complaining about things , they don’t fix anything , they said we wouldn’t have any rodent problems and that’s all we have. They exterminated like 5xs. People steal my packages ALL the time and nothing gets addressed . They sent out an email saying to stop stealing packages. In the winter time they are the WORST! I can’t wait to move out of here . Worse spot I ever lived at. The roaches are in the hallways . People make messes and don’t clean it up . And the AUDACITY of these neighbors on the WEEKEND always having a problem with my son playing outside. This place SUCKS!!!! Yal need to do better ! Yal have good people living in these spots but because yal sick people be quick to leave . Sad sad sad ! Do better!
Tanishka Duche: Very bad experience. We're observing a bunch of mice in our house . Very pathetic service .
592trouble: Critical:Professionalism,Quality,Responsiveness,Value
Nayeem: Could do better with the management of apartments and utilities. Informed them about few maintenance related issues in the apartment before moving in but they were not resolved.Apartment has hard wood floor and has a Air conditioner. No centralized air-conditioning.
Jake Intravaia: This property management team is a complete joke. I have been moved in for 2.5 weeks and already experienced major cockroach problems which heritage properties lies and pretends they have never dealt with before. The website is a complete joke as well it takes impossibly long to verify your bank information on a site I barley trust and I work with computers so I would know. Oh also if you have kids forget about this it’s not a suitable environment for a coal miner. I would love for the team to now comment back and pretend they care considering our specific property manager has never even spoken a word, emailed or called me thanks heritage properties for nothing.
Tanah Mukiibi: The property manager Louis Martelli is such a gem. His very helpful and quickly responsive if a resident needs assistance with anything. I have lived here four years and I have nothing but the best experiences with Louis. His also always a phone call away which is nice. Maintenance also shows up the next business day if you need anything fixed which is a plus for me. Thanks guys
Jonny Savanhmixay: Lived in Northwood commons for the past two years. In my experience, Admins are professional. Building manager is responsive. Maintenance was always handled ASAP and the grounds were kept clean.My complaints are with the parking. The spaces are too tight you can barley get in or out. Your vehicles will get dented.
Damaris Torres: Roaches few weeks after I moved in parking if you have a small car the spot you get is small enough for a moped the visitor spots are always taken by the same tenets so can’t have family over unless they take a Uber can’t wait to move I don’t even have a year here …. Only rated one star cause no star wasn’t available
shashi patel: I wouldn’t even give one star for their staff who works at leasing office. So I was looking for apartment rent and I called them and talk to Dave, he gave me an appointment to see apartment on 06/17/2021 @ 4:00 pm, I took a half day off from work, when I reached their office he said that apartment already rented yesterday. He even didn’t call me. Worst experience ever. Don’t recommend to anybody, look for other properties around.
Rajni Chahal (Dreaming Girl): I moved about a month ago and 3 of my packages have been stolen so far! "Somebody" just picks up the package from inside a secure building within 15-30 minutes of its delivery!! I informed the management every time the package went missing. They do nothing except sending out a previously written "friendly" reminder emails. They simply asked me to file a police report for my stolen packages!Maintenance wise the place is good. So giving 2 star.
Rija Ghauri: Positive:Professionalism,Quality,Responsiveness,Value
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Apartment rental agency
2. Heritage Properties - Meadow Lane Apartments - Lowell
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· 22 reviews
18 E Meadow Ln, Lowell, MA 01854
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3. Princeton Properties - Chelmsford
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· 45 reviews
1115 Westford St, Lowell, MA 01851
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