Best Subaru Dealer Lowell Near Me

Dan Barry: Nelson Molina was a great salesman to work with

John Peacock: Great experience. Easy purchase no stress. Matt was great through the entire process. Would definitely go back for next purchase. No price gouging ,no pressure. Let us test drive as many as we wanted. Purchased 2023 outback limited. Love the car. Wilmington Subaru did not let us down. Thank you!

Dennis Robitaille: Over the past 22 years I have purchased around 12 new Subarus between IRA Subaru in Danvers, MA and Belknap Subaru in Tilton, NH. My buying experience at both of those dealerships was outstanding. I was treated fairly and honestly.Sadly, I cannot say the same for the Wakefield, MA Subaru dealership. Recently, I was given an on-line estimate of my trade in vehicle at $24,694. The new vehicle I was interested in had a MSRP of $34,166 and it had what they call “lowest possible price” of $31,666.I was intrigued by the numbers and drove down to have them look at my potential trade-in. My trade-in was in mint condition, so I wasn’t expecting the actual appraised value to be much different. Boy was I wrong, they gave me a trade-in value of $16,000 and the new vehicle lowest possible price disappeared, as they quoted me the actual MSRP of $34,166.So instead of me putting up around $10,000 to obtain the new vehicle, they wanted more like $20,000. They made no effort to change the numbers and offered no apogee for my wasted trip. I understand the supply chain is still not 100%, and I understand that a business needs to make a profit, but to draw a potential customer in with deceptive numbers like that is totally unacceptable.

Dan King: Attention Approaching an Awesome Subaru Buying Experience. I started out with Internet Specialist Ms. Cheryl Burkhead she was extremely helpful with my questions and setting up an Appointment. All the people at Subaru of Wakefield are Super Dooper Friendly. My Sales Consultant was Mr Al Mazin, he was Extremely Knowledgeable of the Subaru Vehicles, The entire Subaru Buying process from introduction, 2 different test drive Vehicles, Price Negotiation,Loading my phone into the Subaru hands free system to final pick up was Stress Free and Amazing. I will be Referring all my Family and Friends to Subaru of Wakefield so that they can Experience how Great this Dealership is. I just Wish I could give them TEN STARS.Perhaps one of the Best Dealership Experiences I have had, and at 61, I have had many.Only Positive Good Vibes here at Subaru of Wakefield Massachusetts. Thank you to Al Mazin and Cheryl Burkhead and the rest of your Great Subaru Team. From Daniel King. VerifiedSubaru Outback Touring XT Owner and Satisfied Consumer

Kristin ten Bensel: I purchased a new Crosstrek which was made really easy by Navjit Singh. The experience was low pressure and low key. I am more than satifsfied with my new vehicle and had a terrific experience at Wakefield Subaru.

David Fowler: Had a great experience here. Al handled the sale and helped me find exactly what I wanted. He was super patient and let me take my time in my decision. The entire staff there was very friendly and helpful throughout the process. I recommend coming here for both quality of buying experience and quality of product.

James Thim: So I was a first time car buyer. The whole first time buying experience was amazing. From test driving, to getting all the paperwork together, and the ease of communication, all lead to an easy and timely purchase. My dad purchased a car from there a month before I did, and that also made it easier as well. I highly recommend going there again if anyone is looking for a new vehicle! Thank you German for making the whole car buying experience great!

Alexandra B: I got my last 3 cars from here and it's always a smooth and easy process. The salespeople are straightforward, helpful, and polite. Due to a super tight schedule I had to bring my young children with me when purchasing my new car; the entire staff made my kids feel welcome. Today I worked with David in sales- he made everything easy and was very polite and laid back. I moved further from Wakefield but I will always come back because they treat their patrons with dignity and respect.

Kyle Smith: Had a great experience buying a WRX with German. He is very nice, tries his best to make you happy with the sale, and explains things very well for people like me who don't know too much about buying cars. Overall I would definitely recommend this dealership and this salesperson.

Peter Realejo: It’s always good to visit Wakefield Subaru service. Very helpfully

Kunal Mukherjee: I had gone into the dealership to cancel an extended warranty. They told me it was cancelled and that I would get a prorated refund within 45 days. It had been five months later and they weren't responding to me. I had to put in a complaint and they told me to call the dealer that I bought the car from. I did that and my warranty was still intact and they told me that it has to be cancelled from the the dealership it was purchased from. If Wakefield Subaru had not lead me the wrong way I would have gotten much more money. I ended up keeping the extended warranty as a lot of time had passed. They also gaslighted me telling me to put my complaint in with the original dealership when they were the one's that told me they would cancel it. It's also just an expensive area to buy cars. They sold an overpriced lease to my partner. As Wakefield Subaru told me, talk to Atlantic Subaru! They were really helpful and give fair prices.

keith comeford: Needed to replace a vehicle due to previous vehicle totalled in an accident. Sales people and manager were very low pressure, very helpful. Compared quite favorably to other dealerships we talked with.

LuAnne Chester: I had a very positive experience at Wakefield Subaru. Al Mazin helped through the entire process and he answered his phone with every call I made. I love my Crosstrek. I felt so safe driving in the recent winter weather. I highly recommend the Subaru Crosstrek and I highly recommend Al Mazin to help you through the entire process!Thank you Al

Emily Lindquist: Everyone we encountered was very friendly and I love my new car. A couple of issues that I think they should do better with... I bought a used car and the first day I went to drive it after bringing it home, the battery was dead. Jumped it, ran it, and dead again next morning...failed the battery test when I brought it in. Luckily the car was still under warranty so the replacement was free, but I can't believe they didn't test the battery on a three year old car (that has a 2-3 year lifespan) before selling it to me...and it's a little hard to believe they hadn't already had to jump it if it died that quickly!Also found the previous owner's trash/used chapstick etc. still stuffed under the seats which is a bit gross.Not to mention they gave me the car with a quarter tank of gas. Maybe it's not standard to fill up beforehand for the customer but I would have expected it from my experience with other dealers!That being said, the salespeople and service department were pleasant and I'm happy with the car now.

Mme Goulet: We recently purchased our 2nd Subaru with Subaru of Wakefield. We returned to Subaru of Wakefield because we had a great experience 12 years ago with the purchase of our first Outback, and we were very happy to have returned for the next car. We worked with John who was always happy to help answer our questions. We never felt pressure to purchase or make a decision. A truly wonderful experience! We will be back for our 3rd Subaru!

Leslie Charette: Wonderful experience at Wakefield Subaru! Excellent service from Navjit, German and Mike in Financing! As a new Subaru customer, everything was easy and I had my 2023 CrossTrek in just over a week. Am so happy to have had such a pleasant car buying experience. Thank you Subaru of Wakefield.

Jamie Fonarev: They will not provide you any transportation while your car is being serviced. Be prepared to spend a lot of money to get home if your service takes long.

Cici Brown: The salesman pressured me into buying a car that had an engine recall at the time of purchase - of course I didn’t know until months later when it caught fire- not illegal but not nice either. I had to contact the car’s corporate offices to find out about the recall.

Terrence Cullinane: Buy a car get connected for life. Best service.

Ian Cannon: Subaru of Wakefield service department is great value. They schedule work and stay on-time. Prices are very fair. Service Associates communicate well, setting schedule and keeping us up-to-date in their comfy waiting room (great coffee machine). Service Associate Dave Patti is who takes care of me. The guy knows his job and treats customers so well!And once on the dealership email list, you get good discounts on parts and accessories.

Linda Taylor: Maria is the best. She listened to my needs and steered my toward the right vehicle. Went above and beyond to make sure my experience was excellent! Mike and Andre were also very helpful and friendly. Making the process comfortable and shopper friendly. Love My Subaru!

Luke skywahkah: They are dishonest, unprofessional and have a very limited knowledge of the vehicles that they sell. I was charged for multiple repairs on multiple occasions, none of which fixed the problem.

Alan McRae: Parts Dept. with Sean and Jake is awesome!

Keith Hagg: Outstanding, five star service. Mark in the Service Department and the younger mechanic who serviced my car today, December 30, deserve a bonus. I walked in this afternoon in a panic because my Subaru, which I need to drive back to DC, had a complete system failure. Mark was extremely patient with me and helped me get the claim number associated with the battery defect class action suit. Once Mark got that, he got my car set up with an excellent mechanic (I wish I got his name) who did the diagnostics and needed repairs in about an hour. My Subaru is working like a charm again. I cannot thank North Ready Subaru enough for getting my car ready to go again for my drive back to DC. Your team is the best.

Sidi Niu: Great people and always honest and reliable service. Have been a happy customer for over 5 years.

Angel Daniel: Well

Kelly Fox: Watch out for these liars!! They promise WeatherTech floor mats but then the car is delivered, the mats are missing. Very disappointed with the whole ordeal.

Julia Antonov: They told us everything we needed

Christopher B: Excellent Service and best prices. I would definitely choose this dealership for a new car purchase and outstanding service over others in the area that aren't even close to the level of service.

Priscilla McCluskey: This review is for the Service department.I brought my Subaru in for an inspection, I suspected it was a wheel bearing and that ended up being the issue. I was quoted $1546 for two bad rear bearings. I wasn't prepared to spend that amount so I asked to take the car back.The treatment from service totally changed after that. When I said I wanted to take the car back, a nearby service writer said "really? woooooow" in a tone that was meant to make me feel bad about it. A couple things I felt in that moment. First was, how can you make someone feel bad about an expense that was more than expected? You can't assume people's financial situations and try to make them feel bad about a choice that makes the most sense for them. Secondly, as a female in a male-dominated field and office I wonder if that same sentiment would've been said to a man? Try not to be so fragile.I paid the diagnostic fee no problem and was on my way. When I went to find my car, it was nowhere close to the entrance. A nice man with an umbrella tried to find it by hitting the panic button but it was so far away it didn't go off. I heard him ask Shawn or Steve (couldn't hear over the rain) where my car was and he had parked it the furthest from the door while it was absolutely down pouring :) No surprise it was the same guy that made the comment above for me not getting the service done that day. I hope it made him feel better trying to bully me into spending $1500 and making me walk across the entire parking lot in the rain.Dealerships have a stigma, especially for female clients. They're often taken advantage off and intimidated. I'm sorry that I wasn't willing to pay that price that day but I could've brought it back another time when I had budgeted for that. Especially if I felt understood and validated in wanting to think it over. After this, I won't be bringing my car back there ever. I called around and found another local car shop that validated my concerns and quoted me half of what I would've paid. They took the time to explain they agreed with the dealerships assessment and suggestions but that some of the work wasn't necessary.Shawn or Steve, I hope you are having a better day and that you don't let the choices people make that are best for them affect you so much.

Jim Lindsay: Never been to the showroom but I have been to their service center. They will up-charge you like anything. It’s better to go any local service center.

Brett Sullivan: The guys in the Service Department are amazing. Helped me troubleshoot an issue over the phone that turned out entirely to be user error. Helped me avoid making the drive to North Reading and wasting a couple of hours of my day. Many thanks Mark and Mike!

Mary Shannon: Polite and accommodating. Very concerned about customer satisfaction. While not the absolute cheapest option, I feel confident in their work, and they are clear about cost, and ways to keep things reasonable. You get what you pay for, and these folks are worth it.

Joe Casper: Great experience working with Maria at this Subaru dealership. A refreshing car buying experience. Her honesty, Subaru knowledge, and kindness make me highly recommend seeking Maria out if you wish to purchase a Subaru.

Ali Torrence: I just bought my first car and had a fantastic experience with David L. He was very helpful and helped me through the entire process. I was very skeptical as a young female buying my first new car and couldn’t be more happy. I never felt pressured but felt like I had a good support team along the way. I have also used the service team for awhile and they are so kind! Highly recommend the team (: thank you!

Russell Sabbag: Outstanding sales support with no delays

Tristan Ashmore: I just received my 2016 subaru WRX premium edition back from them this morning. I am more than impressed with the work. I will spare all of the history and details but some DIY installs led to some clutch issues and slippage to a full stop.I needed a new clutch installed. I brought the vehicle in on a Friday and it was ready within a week. They were very communicative throughout the short process and polite. I was introduced to the front of house staff and upon picking up my vehicle, Mark even remembered I came out here for a new job and asked about it. To some people, they just want their vehicle fixed and returned but in my opinion, how they treat you is an extension of how they will treat your vehicle. It is all about the details. The car drives even better than when I bought it and I can't thank them enough. Having only been in Mass for a couple months, it is nice to have found a trusted auto repair place right away. This is where my car will be getting work done, no questions about it. Last note: they also took care of a recall that I wasn't even aware of. Thanks again!

Joshua Medor: I bought my vehicle there in 2020 and had a great experience. I just had to bring it in because I got a flat tire on my street. I took it in, no appointment, and had a new tire put in less than 45 minutes. Wonderful place.

Oren Mamet: I've got the car.)

Seth Blaustein: We had a great experience working with Michael Rossi. Throughout our process, he was highly communicative, explained our options well, and set expectations for us. Highly recommend Michael for his service!Services:Electrical repair,General repairs maintenance

Judy McFadden: Fast, and easy

Ed Colwell: Great service to a customer who showed up an hour late

Seardna: Wonderful.I have had two experiences with them past needing a common tire rotation. The first was already years ago: a phone call led to me immediately speaking with a mechanic, who got me in right away and charged me nothing for a very simple situation outside my purview. WOW!Last night, out of the blue my seatbelt stopped engaging. I was going to look up the part and do it myself, but, what if I did it wrong…? I found out it was covered under warranty. Other dealers were busy 2 weeks out. Wakefield had me in that morning, and, as it was a safety issue, I was offered a courtesy car for the day. Another very big WOW!And a really heartfelt THANK YOU to Dave!Service:General repairs maintenance

Ralph F: I wish zero star is an option. This dealership (Subaru of Wakefield, Mass) is terrible!!. They do not stand behind their business and they mislead the customers. The service department goal is to serve the customer as long as they make money for the dealership owner (Mr. SAL). I advise you to stay away from this place. If you want to buy a car or do service GO TO North Reading Subaru or Ira Subaru in Danvers.

Rahul Sarin: Good service. Although I am disappointed that they don't wash the car or clean the inside after servicing

Kathy Herrera: They sell you a carThen push out door went there a problem

Luis Vaquerano: Good service

Pinaki Patel: Not satisfactory....

Geo Consumer: ZERO customer service or compassion.They would rather just walk away from you, after the sale was made. Have to say this was the worst car buying experience I have ever seen.Customer service manager was very stand-off-ish. And we just bought the car less than 6 days ago?!?"We have to pay for the repair".This is a Certified Preowned Vehicle?!? Buyer beware!!!Working with Subaru of America to resolve the issue.And I was thinking of buying a second car from these guys.May not happen.Truly Egregious....

Tom Fong: Bought a subaru outback 9 months ago from Visally. found out they did not include key for tire locks (so i was stuck with not being able to change out my tires). I asked multiple time for new tire locks or reimbursement. bunch of promises... never happened. don't get stuck buying from this dealership. pretty disappointed

Gail Berry: I purchased my used vehicle here. I was there on this day for the complimentary lifetime free inspection of said vehicle.

Ralf Erz: I factory ordered my Subaru here, because they are close to home and they participate in the Subaru VIP purchase program (many other dealers around here do not). My contacts were Ken G and Steve S. The process was straightforward with transparent pricing. No funny business with extra fees popping up etc.After ordering, the delivery took longer than anticipated (4 1/2 month), but that's on Subaru, not the dealer. Milford Subaru did provide me with a courtesy loaner vehicle for the last leg, as the delivery of my own car dragged out.Overall, I can very much recommend them for purchasing a Subaru because they are straightforward to deal with.

John Parisi: Milford NH Subaru is a great place to purchase a vehicle. Respectful, Great Communication, Everything as promised.This is our 2nd new vehicle from this dealership. Thank you KC for all your help.

Daniel Deforge: I'll go back

trudi buckley: Love this dealership. Have purchased 7 cars from them. Love Subarus obviously.

David Robles: The service is ok but the only thing that bothered me is that they charged me $100 for labor for an oil change. $170 is to expensive. Just for a oil change

Nat Backes: Called ahead, they told me they'd hold the part for me to pick up. Got there when I said I would and it was gone. Waste of a trip.Buying a car there was pretty stress freeEdited 12/22- Their service department is doing a great job. If you're waiting there for the job to be done they make an effort to do it quickly.

Becky Flynn: Awesomeness is the only word I can think of

Jessy M.: Get my 2016 Subaru WRX service done here. Always a great experience, Sean and Josh take great care of everything and explain things very well. I would absolutely recommend this place!

Jane Harris: I had a great experience purchasing my new Crosstrek from Milford Subaru. Steve was very helpful in letting me know as soon as one was available and communicating with me while I was looking into purchasing one. They were very straight forward, quick, and easy to understand. Thanks again guys !

Susan Weaver: Very good Service Department. Josh Batchelder is an outstanding Service Advisor

Bill Calabro: Claimed on the phone a brake switch recall would be 30 minutes. That morning they said 45 to a hour. Ended up taking an hour and 15, plus another 45 minutes to replace two marker lights... Unless you have to go here, don't, just go to one of the local shop: they're all better than dealers.

Ernest Tomkiewicz CPA: Great staff.

Michele Lehtinen: excellent service, efficient, knowledgeable and polite and fun to be there. found that I needed a new tire (had no idea) -- changing from Mass dealer to Milford NH dealer as very responsive. Also got info on current value of car and advice on keeping, buying the lease at end, etc. will go back for sure.

Jay Patterson: Excellent customer service and great price

Michelle: I stopped in to Milford Subaru needing a headlight and air filter and just happened to be in the area. Parts and services was closed but I spoke to the lady in the office. She was awesome, kind and compassionate! I told her what I need and also asked if she knew if they did a buyers Inspection for people who are buying cars from private sale. I myself drive a Subaru and love it, but we have been looking for a first car for my new teen drive. She told me to call in the morning when parts and services were open, but assured me that they would be able to take care of it. I did call in the morning and again an amazing experience! Services was able to get us in same day. They were thorough and gave us a fair price quote for things that would need to be fixed! I honestly haven't had customer service like this in a long time! I watched the service guy interact with customers I'm assuming have been going there for year, at least that's how they treated each and everyone of them! My car is fairly new still, but when I'm ready to trade up, I know who just earned my business. Keep up the amazing job Milford Subaru!

Carey Hayter: This is by far the best service center I've ever been to. I have always been a Subaru Outback family (We have 3, and my Dad and sister own one too) and have lived in 5 different states while doing so. Chad and Josh took the time to explain what was needed to get my daughter's car in excellent driving condition as she would be off to college. I think if every service manager and mechanic were like Milford, NH... No one would ever want anything but a Subaru. I would absolutely recommend this service center to everyone who wants professional, caring, and knowledgeable service. I can't thank them enough for giving me ease of mind when it comes to my daughter's safety while driving a Milford serviced vehicle. Thank you again Chad.

Cathy Laplante: Smooth transition, service done in timely manner.Customer service was a 10.Thank you for making it easy !

Vicki Keskinen: Excellent sales staff and service department. Always get a loaner car if my car is in for service longer than a day.

Bruce ROBERTS: I was so impressed with the efficiency every step of the way.... from driving up to the automated door at drop off ... to Jennifer getting all my info and into the queue... to picking up the car exactly when they said it would be ready.

l pod odds owe Deguzman: Ayman always is patient with me. First new car in yrs.Service folks great! Answer all my questions. Really friendly nice people.Give them at least 5 stars. But Ayman gets 10 stars!!The best.AlexandraService:Oil change

Mike Wolf: They called and were able to service the vehicle quickly. They fixed my tire as well. As an added bonus, they cleaned my floor mats!Services:Oil change,Auto maintenance

Kim marchand: Services:Auto body trim repair,Auto body trim replacement

Amy Simonephone: Services:Brakes,Wiper blade installation,A/C installation repair

Mark Cheney: Service:General repairs maintenance

Keri Harrison: I always know I'm in good hands with the folks at Granite Subaru.Services:Vehicle safety inspection,General repairs maintenance

jblanman123: Great service, very pleased with employees and work done.Services:Wheel alignment,Oil change,Transmission replacement,Tire rotations,Transmission,Transmission repair

Vanessa Banyas: Was very satisfied with Auto detailing service provided. Was concerned however, about the overly slippery floor mats.Service:Auto detailing

Robert Coords: Great service!Service:General repairs maintenance

Krish sridhar: Service:Oil change

Bernie Marchowsky: As I was with the Sales Department I was equally pleased with the Service Department. In both cases I have been pleased with the results.Services:Tire rotations,Wheel alignment,General repairs maintenance

Yunis Blu3: Great service.Services:Oil change,General repairs maintenance,Auto maintenance

Flemion Shafeeq: Services:Tire rotations,Oil change

Mari Rodriguez: Services:Tire rotations,Oil change,Vehicle Inspection,Brakes

Brenda Page: Clean waiting room, pleasant people and service was done quicklyService:Oil change

Lee Anne D.: Services:Tires,Auto maintenance

Teri Sirois: Services:Oil change,Air cabin filter replacement

Kelly O’Brien: We had A LOT of work done on my son’s car. It was going to be very expensive. Roberto, in service, was AMAZING. He kept me posted on the progress - he helped me prioritize what needed to be fixed right now to keep the price as low as they could for me. He also called with updates. I can’t remember the last time I have had such amazing customer service. Thank you , Roberto, for making such a stressful time a bit easier 💙Services:Auto A/C recharge,Auto brake replacement,Auto engine diagnostic

A P: Brought my 2017 forester xt for service after the winter and they took care of me! I love my suv, and they serviced it back to driving like it’s a brand new car! Jamie was very informative and accommodating in every way! 5 stars here :)Services:General repairs maintenance,Auto engine tuning,Tire rotations,Steering suspension replacement,Transmission,Wheel alignment,Steering suspension repair

Denise Valdez: My experience was so easy. No pressure.

Ruth Goldman: Had a great experience with Kat and her team 😎

Loretta Delpero: Thank You great job.Nice people . . Thanks for the car wash.💝

Gautam Ramchandani: Went to the new magnificent service center - what a great upgrade from the old center. Had to wait for over 4 hours while the car was being serviced. There were a number of desks with comfortable office chairs and power outlets /USB charging ports. There were many snacks, soft drinks and coffee to ward off my hunger and thirst.Yvonne was my service advisor and she was superb. When she found out that my car would take another two hours to get my new tires balanced and mounted, she arranged for a Lyft ride home and back. Seems like the dealership upgraded service staff for a superlative customer experience in their new center.

Vicki: A+

Susan Finigan: Great service in a timely mannerLove the new waiting area and Lindsey was great

Karen Lin: Excellent service!

Lydia Nichols: To Whom It May Concern,Spare of the moment I stopped by IRA SUBARU in Danvers, Mass for an oil change and tire rotation and alignment They were able to fit me in in such short notice.The representative Roger was in contact with me at all times.The mechanic also, kept Roger informed that there was a safety issue with l lower arm and bushings.Since it being a safety issue I decided to have it done.I feel as though my vehicle seems to be ok now.But, I know we all want to make money but I think your pricing is high. I know the labor is high.All in all I am pleased with the mechanic to keep me safe and Roger in communicating with meRegards,Lydia

Steven Paris: Car shopping at Ira was about the most painless car buying experience I've ever had.I went in late in the day (after 4:00 pm) to take a test drive of a CrossTrek.I came back to the dealership, thought about the vehicle and decided to purchase.I left the dealership about 90 minutes later - driving my new CrossTrek home! In 50 years of buying cars, I have never brought my old car in and driven away in a new car the same day! Everything was computerized, fast, and efficient.I came back 2 days later for the registration & inspection sticker. The salesman, Jack, has kept in touch and several times has asked how I'm enjoying the new SUV.I would definitely recommend Ira Subaru, Subaru in general, and the CrossTrek. This is the perfect vehicle for me, not too large or small, very comfortable, with lots of safety features, and all-wheel drive. I got the plug-in hybrid which I can charge using just the wall outlet in my garage. I have not had to fill my gas tank in the 2+ weeks I've had the SUV - it's been mainly all-electric.Hope this review helps anyone planning a new vehicle purchase, specifically a Subaru. Ira is a great place to buy! Make sure you see Jack! 🙂

Lorraine Grant: Relatively swift service. New service center impressive...100% improvement from old location! Spacious and even has a "quiet" room!!!

D. A. C: Great location. I worked directly with Chris and she was awesome! There was no working the system or scamming. I knew exactly what I wanted and Chris made the numbers work. The facility is brand new. Clean and professional. Their waiting room area is great too, fast WiFi, free drinks and yummy coffee. I am very pleased with my purchase and to have worked with this team. Hitting the Gong at the end was pretty fun too!

ELLAH KRISTINE TAN: J2kkm

Madina K: Update:Despite Rosco asking for me to reach out by responding to this review he should be aware that I have reached out multiple times to him and his team and I have yet to get a response. Please actually call me instead of leaving a review. I’ve left multiple voicemails.Buying from this dealership in January has been such a headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped many times. Rosco has tried to make it right but unfortunately it’s been one disappointment after the other and I’ve been extremely patient. I’m surprised that the ratings on google are this high. Make sure to check the other ratings on the other websites before purchasing. I just felt like another transaction for them. Here are only some of the experiences I had with them.1. Sold the car with a dead battery which they replaced2. I was told the starter of the car going to go out soon by a mechanic3. I’m afraid there are Potential Engine problems that will come up to the surface in the future.3. My title of the car was never given to the lender. It’s been 3 months.4. communication in the company is disorganized and it’s painful to get someone to call me back.5. Was sold the resist all package but never given resist all supplies.

Jennifer Titus: I Absolutely love my new 2021 Subaru WRX Premium. It's going to be a long 6 years of payments but I needed a safe and reliable all wheel drive vehicle to handle the state of Maine in the ice and snow storms and blizzards. Thanks again to Devon for leasing the 2021 white wrx a big thanks to Chris for being an amazing salesperson and for the teamwork of Holly Pritchard at patriot Subaru to get it thru the express service center for a legally updated inspection sticker. Thanks again#spreadthelove #peace #joy #smilesI don't have my summer tires on yet but I can't wait to get them on and mounted and balanced! Thank you Rosco for being a great GM.This was a long 3 week process but we did it !TEAMWORK 🚗❤️🙏🏁🙌

Denise Dupuis: Very great job with all that help with my car very pleased

A M: It pains me to have to knock off two stars but it’s such a small but important detail that it boggles the mind how it was missed. I thought everything was great with the 12k service on my WRX until the next day when I opened the glove box and instead the usual slow opening, it just fell out just like in my late dad’s East German car. The technician never connected the small damper after changing the cabin filter. Really guys? Come on now. Details matter. Pay attention. I couldn’t pull the box out by myself to try to reconnect it, so I have to go back.Update: they have definitely improved. It’s still a long wait if you’re not leaving your car there.

Diana Lino: Great services. Well informed staff and not to mention gorgeous waiting area.

Sean: Very nice and helpful. Transparent about pricing and don't try to sell you services you don't need.

Philip Freehan: Roger was Knowledgeable and focused on needed maintenance. Great customer service! 👏

Luchy Roa: Great place!!

Jon Ryan: Neil Prendergast was a great salesperson, extremely knowledgeable, no pressure.

Grace Kalisa: My experience here was very excellent. Mr. Sharbee and Max explain In details and tell the facts about the car. They are patient and speak slowly so the person can understand.

Greg Shepard: Typical dealership tricks, this place is the reason people hate buying or leasing a car. I was not impressed with the sales process (made appointment to see a specific car/vin# that was listed on the web site as in stock and available, yet it wasn't there the next morning even though I made an appointment to look at and BUY that specific car. When I showed up at the dealership, I was given an option of other 2 cars that were available to me or wait for delivery from somewhere else. Saw something on our web page? Too bad, not available.The finance department acted completely illegally by adding mandatory options to my lease and told me that I needed to accept them. I said no and removed the charges from I Ipad. The finance person put the options back on said had to accept the add-on cost because it was "built in" to the lease price. That was not true and a fraudulent statement. I signed whatever he told me I had to do just to get out of the room and stop this high pressure add-on. I then called back to cancel the deal and call out their tactics.The dealerships response was to "make it right" which really means make it legal, barely. I had to go back a resign all the paperwork to remove a mandatory option that I openly objected to, that is, fabric stain insurance, an add on for $1200.00. The funny thing is, they claim this insurance process is a "protective" that they "apply" to the car. When I didn't want it, they said it was already done and that it was now complimentary.What was most irritating was the dealerships insistence that I rate them 10 out of 10. They called me for days remining me how important a 10 star rating means to them. I gave them the ten star rating just so they stop calling me. I certainly didn't want these crooks harassing me after the sale as well. Overall, it wasn't a positive experience. I came out with a car....it wasn't the car I chose, and it wasn't the car I wanted. The negotiation process with FINANCE was horrible but I did leave with a well build vehicle after only about 4 days.Subaru has a great reputation for social responsibility and I wish I could purchase a car directly from the manufacturer without having to associate with dealerships like this. Acton Subaru? Not recommended unless you like paying extra for things you probably don't want.

Kate Bowker: If you’re looking for a car ask for Max!

Douglas Lucio: Obrigado a Max e a todos

Jose Polanco: Great service at Subaru of Acton ! Ask for Maximus Rivadeneira

Henry Polanco: Excelente servicio! Pregunta por Maximus Rivadeneira!

J M Dempsey: After purchasing many cars, the lack of customer service last year made me choose another Dealership

Tiffany Mosley: We had a fantastic experience with McGovern! The car we wanted was ready for us to drive when we came down and Don made the process incredibly smooth. He was a pleasure to work with, his sales coming second to his humor and personality. Steve in finance was great to work with as well- helping us figure out how to get exactly what we needed. We bought from out of state and they even offered to meet us with the car if we couldn't drive down. Thank you Don!

victor antunes: Thank you max for your amazing customer service my family and I will definitely be back for your service A +

Anthony Damen: Max wasted my time.

Nick Bodah: Went through process of buying car, sign all the paperwork, they call next day saying they cant sell vehicle to me because oil leak?? Why are you selling a car with a oil leak?? Wouldnt it be inspected prior to sale?? Waste of time.

Fred: I did not wind up buying a car from them but I liked how they did business and will consider them next time.

Paul MacLeod: My wife and I visited McGovern Subaru of Acton to purchase a new Outback. We dealt with sales associate Erik Holm and this was a great experience as we felt no pressure to buy. Erik worked with us to get a great deal on the new vehicle and a very fair offer on our trade. We were very satisfied and the deal was done.Our new Subaru Outback Wilderness is AWESOME. If you are in the market for a Subaru you should check out McGovern Subaru of Acton and ask for Erik if you want a no pressure experience.

Marlin Montilla: Excellent service ask for Maximus !

Juliet Wheeler: Quick walk-in service for headlight!

Antoine Benoit: Bought a certified used car a few weeks ago (2019 Mazda CX-5) and honestly was a smooth and efficient experience. Max was helpful and transparent throughout and the front desk guys are great.Overall, from purchase to getting the car in hand was 4 days including waiting for payment to clear over a weekend and a quick look over the car before pickup. Would buy another car here again.

Bouchra Blickenstaff: I came to Subaru of Acton and I had a 5 stars service. Ask for Maximus.

Elizabeth Uculmana: Great place ! Ask for Maximus !

Joshua McNamara: Worked with Max Rivadeneira on getting me a new Crosstrek and had an amazing experience! Everyone there was super nice and very helpful.