Best Swimming Pool Repair Service Lowell Near Me

Justin Nelson (HEXtortion): Positive:Punctuality,Quality,ValueI used pool pro to replace the liner on my in ground pool. The install techs did a great job keeping informed on the day to day. The liner looks great and we are all ready for summer thanks to Dennis and his team.

Kendra Hall: Positive:Professionalism,Quality,Responsiveness,ValueThe service tech Juan is really professional and out going . Great guy to have in your backyard. Always request him . Pool pro is a great place to call for your service needs .

Ronald Lepe: Hope you don't have to call. The woman who answers the phone is just a miserable person and just plain rude. I had a question about the closing and she responds back "I don't know how to answer your question" It wasn't a difficult question do they add this when closing? If you hate your job, why not find another one. Will never use them again!

Sophie U: Critical:Professionalism,Quality,Valuerates are double of other companies. did not put any chlorine in our pool for months until we called them on it. Unprofessional service.

Sharon: Had pool closed & winterized Sept. 17th.Technician took pool closing tool from my yard. Called office 3 times to have it returned. Woman on the phone rude , ignorant and sarcastic. Sent bill for $481.24,will pay when I get my tool. This is the second tool taken from me. I put this one away from the cover so they wouldn't find it. They found it , took it and gouged up my driveway when they backed up the incline. Seems like service going down hill. Can't recommend.

Mara mercado: The lady who answers the phone here is the rudest person I have ever met. I did nothing to this woman, had a couple of questions of what their services included and she treated me like I was dumb and not worth her time. After treating me horrible for a couple of minutes she then decides to let me know they are not taking new clients and as I went to answer her she hung up on my face. This is so unprofessional and unnecessary if you are having a bad day you should never take it out on an innocent client who just had A couple questions. Shame on her.

Ander Tallett: Critical:Professionalism,Quality,Responsiveness,ValueIncredibly unprofessional. Avoid. They asked us to change the time of the inspection, then no showed, hung up on us, and then tried to charge us. Total joke - never use them.

Christian Albano: Positive:ProfessionalismI just want to say that Dennis and his crew are at the top of their game professional knowledgeable I would highly recommend them to anyone

John Nix: Booked with Denis back in March and his guys were in and out quickly. Restoring a 40 year old pool with new wall supports stairs plumbing lighting and coping! They returned quickly to put in a new liner after the deck was poured. Great group of guys very professional and hardworking! They even returned twice to check everything was running smoothly and water was balanced.

ken leigh: I went with the EcoPro pool finish vs a replaster.. Midnight blue color. The transformation from white plaster is indescribable. The eco finish is smoother, the water is crystal clear and a Caribbean deep blue that changes color with the sun angles during the day. Dennis was fantastic to work with, and his crew was professional and friendly. Awesome company to deal with, and the EcoFinish is the way to go over plaster. Quite a process to watch it be applied. A giant flamethrower spraying molten plastic over the gunite. Wish i had done this in the first place. Water chemistry is also rock solid as there is no plaster to react with. Was about 30% more than plaster, but I suspect i will recover this in pool chemical costs. Plus it looks so good, so I do not really care, it was well worth the new look.

Debra DaSilva: I recommend them. They are very professional and finished the job in a timely manner and they left everything clean.

Steve Bouvier: I called and set an appointment with the office. The day before said appointment I received a call cancelling it. Dennis said something came up. Gave him a chance to reschedule and he tried to come up with an excuse not to . Dennis runs his business poorly. Stay away.

Matt M: Company truck driving erratically! Speeds in excess of 85 mph, almost sideswiped the car in front of me. Bobbing and weaving thru traffic almost hitting many cars! No answer when attempting to call the office, after they hung up on first call.

K C: Terrible in so many ways. Communication is especially bad. Workmanship questionable. I would never recommend them.

Sherri Barboza: So you can not avoid going here if your pool is green or cloudy or just not right. They have everything you need, they test your water and tell you exactly what you need. Then, you can buy all the old toys and games that you forgot that you love Lincoln logs, bingo daubers, toys, the game of life and so on

Bobby Megens III: Not only did they have EVERYTHING we needed. But some vintage/throwback toys that I enjoyed as a kid. And know that my son will. F$&k Walmart cbd Target for supplies. And please show this family owned and ran buisiness the love they deserve!

K: The rudest guy I have ever dealt with. I am surprised they are in business. I would return my pool if I could. I am in the market for a new pool AND ROGER’S will not get my business.

Chris Ortiz: Best overall pool company around. They are very knowledgeable and professional.

Jennifer Hart: Looking for games, puzzles and classic toys this is the place

Lisa Parlee Carr: Not a bad to say about the products or service.

Derek Roach: the salesmen on phone clearly did not want to help me. I bought new house came with pool. never had pool before completely ignorant on the subject. they offer closing services but said coming to my place just to check to see if pervious owner closed it properly was ludicrous. ok don't take money from people trying to pay you for a service your website says you provide. complete Jerks. and again from when they answered the phone I knew they just didn't want my business.

Tony Koumantzelis: It is a nostalgic experience for me. My mom used to take me and my sister there when we were very young. Although they concentrate on pools now they still sell old classic toys. I saw Rock em Sock em robots, Cabbage Patch kids, Battleship and even Spirograph.

Mike McLaughlin: There is no better place for your pool supplies and advice! Gary & staff are very knowledgeable and I personally wouldn't go anywhere else.

Mark Basnett: Usually have everything you need

Vichet S: I had pool opening for 2021, I desired to take the cover off by myself to save $50.00. it would to cost me $285.00 if they remove the cover. She asked me for credit card first before the job started. I had no choice just to give her to charge for $235.00. This morning, I check my card statement, the charge for the job was $294 ish. I called her, she explained that the $50 ish was a charge to repair the nest last closing. I was not aware of anything. Roger Pool just changed me $50 without my authorization. Be aware with this company. Don't give them your credit card first, pay when you get a slip.

bob moore: Friendly and very helpful service !!

Fabiana Oliveira: Nice

Joshua Perkins: Unreal. Just called to get some information on a leak I am dealing with at my pump. I dont know all of the pool jargon/terminology, but jeeze. Im literally 30 seconds in describing where the leak is coming from and he says "I dont have time for this" and hangs up. Really?! Great customer service bud!

Aaron Noyes: Their costumer service was absolutely abysmal, when I tell you that these people are nasty it’s an understatement. Having had to deal with a multitude of representatives none of them have been helpful nor even remotely nice. They wouldn’t help fix a filter they installed less than a year ago and now we are forced to use another company. Not only should this be under some form of warranty but any filter less than a year old should not break 3+ times... I will not recommend this group to anyone and as someone who’s been a loyal customer for 10+ years I am disgusted.

Issa Ansara: Good service. Has the pool supplies I need. Like they will test my pool water.

Renee: We built a 20 x 40 inground pool almost 20 years ago. Usually every year I open the pool with my dad, but the beginning of last year he had a quintuple bypass surgery and during his recovery he was very immobile. Since I can’t do it on my own, I called Rogers Pool, as they are reasonably priced and have been in my area pretty much forever now.When they opened the pool, they couldn’t get our filter running. I received a call from them about how we needed a new pump and that we had a leak. When I relayed the message to my dad, he disagreed. Despite doctors orders that he cannot use stairs, bend over, or exert himself in any way, (obviously I couldn’t stop him, I’m sure many of you understand what that’s like) he eventually figured out that the guys who opened the pool never took the skimmer plugs out. After my dad pulled out the plugs, he primed the pumps and got the filter running. This was a very easy job to accomplish but due to incompetence of our hired help, I had to watch my father struggle to finish the job when he physically could not. He just really wanted to open the pool for his grandson. The pool ran fine all season.My dad was still not fully recovered by the end of the season, so he called up Rogers to close the pool. I guess he figured, what are the odds Rogers Pool will make another mistake that stupid, right?He is now fully recovered and this past weekend I helped him open the pool. Usually when we open the pool (after closing it ourselves), the pool is green but it is a clear green and we can see the very bottom of it. This time, it was a deep, very murky green and the pools water line was high. Upon closer inspection, we found that they never drained the pool to the proper level, never flushed the lines out and never put the skimmer plugs in.I don’t know what it is with this company and skimmer plugs, but when you don’t put skimmer plugs in the pool when you close it up, you are risking the pool lines freezing and destroying the pools plumbing. We are so lucky that the previous winter was mild, because everything is running fine right now, however, we did notice a small leak in the manifold of our pool heater, and that heater is only 3 years old.We were going to let the mistakes made when they opened the pool go, but because they didn’t open AND close our pool properly, my father called Rogers asking for a full refund. Nothing more nothing less. That’s pretty reasonable since they didn’t do both jobs properly and would have ruined our pools plumbing if we had a colder winter. My father wasn’t even offered a partial refund, instead the owner told him he was lying, and when my dad began getting frustrated, the owner also called him crazy. The owner claimed he sent guys to resolve the issue when they first opened the pool, but that is not true, I watched my father fix everything on his own 3 weeks after he was let out of the hospital.My father still has heart disease, and although I was trying to make his life easier by calling Rogers Pool, I did the exact opposite and it only served to stress him out.I only recommend using Rogers Pool if you are going to baby sit them while they work and you know all the steps they are supposed to take, but just a heads up- even if you request for them to call you before they come over, they will not.I will be contacting the Better Business Bureau.

Eileen Hayes: Great service- extremely knowledgeable! My son purchased his first home and the pool had not been closed correctly by original owners; several companies quoted " worst water quality ever seen"! Thankfully Rogers Poolwere able to get the water into proper balance quickly and were super helpful in advising my son on proper pool care!

Celeste Dunn: I get my hot tub supplies and the occasional toy gift from Rogers Pools. I always find Gary & Justin very friendly and helpful whenever I go in looking for help. They are knowledgable and prompt with getting the appropriate chemicals I need at the time. They have even delivered my order to me :)

Nancy Rogers: The doctor made a house call and didnt send a bill. Family owned and a heart of gold , in the middle of the covid pandemic the owner went to an elderly couples home , took their water sample and personally delivered the chemicals they needed. Did it all for free . Thank you , your good deed was noticed and appreciated .

Joshua Howlett: Positive:Professionalism,Quality,ResponsivenessI have been a customer for over three years. These guys are beyond helpful and responsive. They make sure my family can use the pool with no issue at all times. We use them to open and close a salt pool as well as weekly service. Please switch today if you use a pool company.