Best Cadillac Dealer Springfield Near Me

Alyssa Silvestri: UPDATED: after getting in contact with Ron, he went above and beyond to try and win my business back to this dealership. I’m very happy with how he handled everything and he was extremely professional. He informed me he was relatively new at the dealership and was fixing some things that he was starting to become aware of. He got me in as soon as he could and helped with everything I needed. The rest of the department was extremely nice when I was there as well. Ron was awesome to work with and because of him, I will definitely be returning to Valenti.I don’t know what happened to this place. I loved my experience buying my Cadillac from them, but in the past few years the service department has absolutely gone downhill. I’ve been trying to get an appointment to fix my car door (it won’t open) and brakes for what seems like forever. I cannot get an appointment to save my life. No one returns calls. I tried the online scheduling and they don’t honor those appointments or even call to attempt to rebook. When I finally had someone call me to schedule an appointment they gave me one for weeks out. Okay fine, maybe they are busy. The day of the appointment comes and no one comes to pick up the vehicle. I try calling for hours to finally get a call back saying that they scheduled the appointment the next day and I must have been mistaken. There was no possible way I got the date wrong as I called back to confirm a few times. If this was a one time instance I would be able to look past it but this is actually the third time this same thing has happened. I don’t understand why it is so difficult to make an appointment for this vehicle.

Brian B Gomes: Stopped by for unveiling of the Lyriq, first EV. Staff was friendly. Great experience.

Cathy Green: Good job they did my 2 cars in hour and half and they washed them both. They get you in early and get the job done.

paula smith: Likely the worst service I’ve ever received.. Louis and Rich, the service Manager, don’t care about their customers.. my check engine light kept coming on and my service was pushed off 3 times with crazy excuses like “we will need over a week to diagnose your issue” or “we can’t figure out the problem unless your check engine light is on” and lastly, “we can’t get to it until next week and we don’t have any rentals for weeks”. When I expressed my concern about my bumper to bumper warranty to run out Louis said, “oh don’t worry you’re all set and have plenty of time”. Several times I was promised calls that never came and when I finally gave up and went to Scranton Cadillac I received immediate service that took just one day for repairs only to find out my bumper to bumper had run out the day before. Valente also sold me an extended warranty that kept me from getting my vehicle serviced any where else.. beware these are big issues with this dealership. They just don’t care and it’s obvious they are just in it for the commission.

Kelly Brown: Brought our truck in for a shifter issue. Rich and his team were able to fit us into his busy schedule, get it fixed with a quick turn around and send the claim through our warranty. Very professional and knowledgeable.

Tom Kuhn: I just picked up my 2019 CTS-V from being serviced at Valenti. I must say it was the absolute BEST service I think I have ever received at a car dealership! Being a former mechanic and very particular about who works on my vehicles I was extremely leery about leaving my prized new possession in the hands of someone else. I bought this car second hand after having been involved in an accident and supposedly completely fixed by another establishment. After bringing it home for a few months I noticed some looseness/noises develop in the suspension and had light go on, on the dash, for a side curtain airbag module malfunction. So, I bit the bullet and brought it in for an inspection. Rich, the service manager, was extremely thorough and very straightforward in their diagnosis of the problems with the car. Rich recommended a plan of action, I agreed, and it was carried out to a Tee. The guys at Valenti found multiple loose nuts and bolts in several critical suspension pieces and in some cases, even some missing hardware! Even though I had a "vehicle inspection" from an outside company before purchase, it wasn't nearly as complete as I thought it was. Many, many Thanks go out to Rich, Louis and all the other techs who played a hand in getting my 3rd child in safe and tip top condition to enjoy the beautiful fall weather before it goes away for the winter. I am so glad I made the decision to bring it to Valenti to have it serviced! They have earned my trust and I have become a very satisfied, new customer!!

Noemi Alvarado: My neice had her car fix there and i just went for the ride

richard gadomski: Great place to get your car serviced!

RONALD P NEALS: Visiting a friend who works there

Wayne Johnson: They will not work on the Escalade with the 134.1 inch wheelbase because the vehicle is longer than their lifts, yet, they sell them there. Figure that one out. Do not buy an extended wheelbase Escalade from these people.I got this response from the owner: "Wayne, we feel there may be some confusion on this, we have a number of high capacity lifts that are more than capable of servicing all Escalade models including the ESV."Oh, really? I brought my 1976 Cadillac Fleetwood in for servicing and I was told that it was too large for any of the lifts there. The car has no rust under the body so, that wasn't the reason. The Cadillac Escalade's wheelbase is 134.1 inches while mine is 133.0 . If your lifts can accommodate an Escalade, why can't they accommodate my car?Would you want to do business with people who lie? I wouldn't.

Sam S: Worst place to go buy a car. Hi my mane is sam I went to Valenti to purchase a Cadillac Escalade ESV I saw a sales person outside and asked him about the truck and he brought me to another person inside he was a tall skinny kid drinking something as I started talking to him he kept sipping his drink Ok so I asked him about the Escalade sport Platinum he replies we don’t have any in stock you would have to order it I was like ok that’s fine and then he says we are charging 15,000 dollars on top of MSRP while I’m laughingly I said you can keep that car and at that point he started being rude so I turned around and started to walk out and he says that otheres are charging $30,000. Most of the people that are buying over $100,000 cars if they want something they will pay what ever they want to get it. So the same day I went to Scranton motors and bought a Cadillac Escalade ESV the one I wanted I did pay over MSRP but the sales person was very pleasant to deal with. Had this skinny tall kid not had been rude I would have bought a car from Valenti and because of him I will never do business with Valenti and make sure that I tell everyone to go to Scranton motors and maybe it was me because how I was dressed in shorts and a T-shirt that’s y the first sales person brushed me off and the second one as well.

Andre Sirois: Great service

John Mignacco: Great service. Exceeded my expectations. I will be a loyal customer.

Christopher Grice: The service center at Valenti really know their stuff. Smooth transaction for an under- warranty repair! Thanks!

Marisa Martinez: I just want to thank Richard and Jonathan from there service line. They where so amazing they keep me updated and explain step bye step the status on my Cadillac.And so kind and understanding thank you again. God bless

C. Smith: Richard Gadomski will treat you fairly. It might not be what you want to hear. He is a straight shooter. A customer shouldn't expert any more or less. He is a great example of what a service manager should be. I'm glad I met him. Not overjoyed with the final results but I am convinced he will do everything he can to help you so that's the guy you want to work with. All a customer should want is to be treated fairly. He gets a 5 from guy who hates to deal with dealerships. My 1st time ever giving a 5 to any dealership so you might want to frame this. People shouldn't have to bend over backwards to get a 5. Just do everything they can possibly do for you without loosing their job. Hopefully, I will continue to feel this way.

Nicole Shorette: I bought my Cadillac a little over a year ago (and had a very nice experience with my salesperson at that time). A month or so ago I noticed my bumper’s paint was peeling. I reached out to Ryan at Valenti and he offered to get my car in within a few days to fix the bumper! I dropped it off, was given a very nice and clean rental, and had my car back within a few days looking even better than when I bought it! Highly recommend Valenti Cadillac. Great staff and great service!

Rebecca Santorelli: We had been looking for a CT5 V-6 on line for a few months. We finally found the car we wanted at Valenti Cadillac. We live in upstate NY so we had to drive about 2.5 hours to pick the car up. It is absolutely beautiful and it has all the bells and whistles you can possibly get. Unfortunately I am not fully aware of them all nor do I know how to really operate the ones I am aware of. Our salesman told us after we were done signing the paperwork that it was his last day because he was retiring and that is probably the reason we did not get the full walk through of the vehicle that we would normally receive from a Cadillac dealer. I will need to spend more time with the manual to figure it out.

Sam D: I recently purchased a 2015 Cadillac ATS back in March with the help of a wonderful sales rep, William Donato. He was wonderful throughout the entire process and the entire Valenti team had me in and out in no time. So far I've had no issues with the car and would certainly go back!

Catherine Capitula: My husband and I recently bought our new Cadillac XT5 at Valenti Cadillac.Our Sales Associate, Randy Williams provided a very informative and helpful experience. He went above and beyond in meeting our needs.Randy made the whole process a very pleasant one. His knowledge and patience in helping us set up some of the technology was well appreciated.We highly recommend him.