Best Cooperative Bank Springfield Near Me

Tonisha Jewell: Amazing service! Been with them for going on 6 years. They work with it in every which way they can. I have no complaints & don’t see myself leaving them anytime soon

David Gronnin: Great people that work there,any branch

Margie Benis: Its a friendly, heplful credit union..they go out of there way for y ou u.

Joshua Adams: Good place if u have good credit. Cheaper than the check cashing place

Jazzy Williams: Ok

Robert Hall: Horrible bank, horrible experience starting a loan and opening a simple account, horrible website, long hold times… when I got my loan I was going to do all my banking at Freedom so I didn’t have to manage a separate account. I’m extremely glad I didn’t do that. Nasty attitude on so many people I spoke to when I explained my frustrations.

Gage Fortin: Never open, even on days when they're supposed to be. I just want to put my money in my account, but it seems they're always closed. (Easthampton Location).

Joanna Rosalee: Staff is extremely helpful, pleasant

M Nolee: Customers of Freedom credit union..Alert Alert..I answered a email that was a scam..they took 123 out of my account charging Google games. I got a call from Freedom credit union call center asking if the charges were fraudulent I said YES!!..I called the bank the next day to file a dispute and to get my money back. Google denied the claim bc they didn't see any error they went and looked at my account but obviously they couldn't see anything 🙄. Well obviously you can't I didn't authorize the chargesI talked to Freedom credit union to ask for help. They gave me provisional credit but the investigation was not final yet..today they sent me a letter saying we could not find any error and we will take the money back that you were scammed from because you PARTICIPATED IN By giving them your information. Are you serious 😐..the whole reason of being scammed is you think u can trust them and when you realize they are liars...the bank is supposed to protect and help from this. OBVIOUSLY NOT FREEDOM CREDIT UNION IM SO DISAPPOINTED IN THEM AND HOW THEY HAVE THERE CONTRACT WITH MASTERCARD BC I WANTED TO APPEAL AND THEY SAID I CANT AND THEY HAD THE FINAL WORD! THE LADY THAT I SPOKE TOO I WAS LIKE O GUESS YOU ARE FINE LOSING CUSTOMERS BC SHE JUST SAID SRY MAAM AND ENDED CALL. I SUGGEST YOU BE CAREFUL WITH THIS BANK!!!!!

Jason S.: With them for years, they denied my small auto loan of $10k(With 3k down) because of some unpaid student loans from a discredited school that lost a lawsuit with the state, and the DOE is in the process of forgiving and removing from my credit history. They didnt even talk to me about my situation, just denied me. Everything else on my credit is perfect. And credit unions are supposed to work with you the most. Dont want their business anymore even if they had a change of heart.

Jessica M Zayas: Great banking

Leonard Lewis: I’m against bank fraud

Lisa Ashcraft: I was interested in a HELOC but had just been denied a refinance from another bank due to some renovations in-process at my home. I CALLED to ask about their qualifying criteria and was told I had to fill out an application online before someone could speak with me. I filled out the application, but paused when it came to the credit check authorization. I had to check the box (or else you can not submit), but I added in the notes of the application that they did NOT have my permission to pull my credit without FIRST reviewing my appraisal report and letting me know if I met criteria for their financing. I reassured them in the note at the bottom of their application form that my credit score is not in question. In fact, I logged into my credit karma app RIGHT THEN so I could give a current reference... well wouldn't you know it, when I logged in to the app, I saw that they had ALREADY done a hard credit pull!! BEFORE I HAD EVEN HIT THE SUBMIT BUTTON ON THE APPLICATION!!! Since I had not hit submit yet, I went on in my note to describe what I had just discovered and that I was very upset about it. I very clearly wrote that if I did not meet criteria for financing due to the condition of my home that I would be expecting them to retract the hard credit pull since I had NOT authorized it in the first place... Fast forward 2 months of jumping through hoops and wasted time and don't you know, I was DENIED financing because of property condition/appraisal issues (I have $100k in equity, it's just that some things weren't up to code... I was trying to get financing to bring it up to code... so pretty much I'm SOL). They now refuse to honor that I did not actually give them permission to pull my credit, they refuse to change the hard pull to a soft pull or retract it completely, which was what I explicitly wrote in my application. Apparently they do not actually READ the applications. Considering how clear I was about authorization and also how easy of a fix it is for them to simply correct this matter with the credit bureaus, I am disappointed in their lack of accountability and tone deafness to my request to simply honor what was clearly in writing. After 2 weeks of asking and waiting and the issue getting passed up the chain, the answer was still, "No, we will not be retracting the credit pull because you checked the box. You should have called to ask your question"... Wow...Now I have to waste my energy filing a dispute with the credit bureau and the BBB. What a waste of everyone's time... shake my head...

Audrey Green: The very best place for me. Great people Great Service. Love you Guys. Thanks for everything.

Roberto Rodriguez: 10:30 am on a Saturday and they are closed. Go during the week and they are closed, At times when they are suppose to be open. Sad to say it’s time to search for another bank.

C A: If you are any bit of a person who can afford to bank somewhere else, do it! I’ll pay the extra dollar and save on random account fees also known as “glitches” to them, and for experienced and knowledgeable staff.*** Remember a .25-.5% difference of loan rates is only saving you pennies!Save yourself and RUN!

Hyperagua Rodríguez: Communication is key. If you tell your needs they will help you out. I had minor issues with some processes but they figured it out when I looked for assistance.

Dominique lauture: Freedom Credit Union Definitely don't care about members, just the money they discriminate me very bad customer service.

Corey Coffman: Definitely don't care about the members, just the money. I needed help and couldn't get it from my union.

Rosaida Mercado: I was a member for many years and it was a very nice place to go too

Dennis: Jamie and anyone and everyone I've ever dealt with here has always been professional expert and extremely accommodating I've always felt taken care of and we've always done well

Amanda Smith: Great experience. Everything was made clear and all my questions were answered. Karen Kaboray contacted me promptly and made herself readily available in helping me close on a loan. Thank you.

Elba Sanchez: Been doing business with this bank for more than 30 years ! Excellent service snd great staff.

Blair Henderson: The bank is horrible and a joke don't open an account here they charge you fees and don't care about the members all they care about is money I will be closing my account next week

Georgie Cortes Sanchez: Dejah Candelaria, her customer service is beyond excellent, always helpful, caring, Wheeling to help out customers needs. In my book she gets 100⭐️⭐️⭐️⭐️⭐️! Muchas gracias 😀

l vega: There is lack of communication indefinitely, undertrained staff, short staffed all year around, they don't respond to your calls or emails and say, "they will get back to you". You cannot speak to a loan officer without an appointment. It seems as if only one employee knows how to do anything besides transactions. They place holds on federal checks, the atm is always breaking down. Thanks but no thanks.

Denita Cobb: The people are amazing and very helpful!

Crystal Melendez: Thank you Dejah for calling and checking on me on this lovely Friday afternoon. I want to let everybody know the excellence of all of the services you all have provided to me and my family. We especially love the vacation and holiday club these are just a few among many we utilize with the Pioneer Valley Credit Union. Thank you for making us always feel like family and understanding the importance of every situation and helping us save $ money over the years!

Socrate Joseph: Jenny the teller was awesome 👌 she answered all my questions without missing a letter. I recommend anyone who wants to open a bank account to come to Pioneer Credit Union

Hope Morley: They were open on Saturday and super helpful and friendly. Especially Tamika who helped us get a new account set up for my oldest.

Ameenah Lytle: I was seen today by Natalie she helped me open my first credit union today and was amazing she took her time and explained everything for me and was taken care of thank you so much Natalie loved the service and I’m glad to be apart of the pioneer valley family Happy Holidays ❤️ - Brianna C

zuly rodriguez: Not bad

Eliezer Perez: I've been a member here for over 5 years, and for the last two years I haven't been able to reach anyone when I call. Their operation hours are terrible, and it's hard for anyone who works first shift to get to the bank because they close at 4pm during the week. They're only open 9am-12pm on Saturdays and closed on Sundays. If that's the case at least have a good customer service phone line that members can rely on. I leave voicemails to the loan department and member services, but no one ever returns your phone call. It's really giving bare minimum effort on their end.

Richard Bachand: These people are the very worst to deal with. I recently closed my account. They cut me a bank check but wouldn’t cash it. Why I asked. Because you’re not a member. So glad I’m not with them anymore

Ryan Towle: Awesome people to deal with at this company. Always friendly and super responsive!

Janet Bass-Eddington: I have NEVER EVER heard of any banking institution holding a check for a day or two(payroll, government, etc)!!! No matter what kind of check it may be???!!Other than this, I am sure the CU is fine.

Kenneth Kerr: There is nothing about this credit union that is focused on removing roadblocks from a customer experience. Many times I have asked questions about banking process that should be native to the organization and time in and out I have been passed bad information. If you have the ability, take your money elsewhere. I will be pulling mine out and using my Navy Federal account. The only thing PVFCU has going for it, is that you get paid a day early. In my opinion, it's not worth the additional headaches.Something as small as communicating effectively when a check will come off hold can make a world of impact to someone. Please remember that before communicating bad information.Additional information: I have requested documentation 3 times and was told that a manager would get back to me and I have yet to receive a call back! What the heck is going on over there?!Today I start the process to close my accounts. I already moved my payroll direct deposit over to Navy Federal. I won't get paid one day early but it's worth not dealing with the headaches.GOODBYE PVFCU👋

Damian Heroux: Do NOT go through this credit union. I signed up for an account so I could get a loan however it's almost impossible to get ahold of someone and even when you do you get NO help. I've never had such a bad experience with a credit union until I opened an account here.

Lauren Blanchard: They barely explain the details of how to log into the app they wouldn’t help me when my login wouldn’t work and I wanted to reset my password and user name and the company has gone very downhill from my mothers generation very disappointed they need to hire more staff to be able to accommodate people

Liz Gonzalez: Awesome service but the lobby was super packed and not enough workers~ 😁

Jennifer McPherson: Great rates, great people. A small, local CU family feel, but competitive in products and services to any of the bigger institutions. A great place to bank!

Ra E: I absolutely love this bank! I have banked with them for years. I recently ran into a small issue with a payment and Nate handled it for me right away!!!

Mark Sawicki: Went thru the process of refinancing my home mortgage. To many people involved handed off from one person to another at least 5 different contacts involved and at the last minute just before signing the account got hacked and nobody available to call.

Agnes Spencer: I’ve been with them for Years the staff is super friendly!! My niece was looking for a new credit union I sent her over to PVCU and she said she likes the vibe !!!

Ms. Sylvia: Arrha is a scam I filed a despute months ago and everytime I call they tell me a different story that does not add up. Each representative has giving the impression that they have not read my despute requests and that they have neglected my despute request. The manager that works at credit union in Springfield Massachusetts hung the phone on me during a calm discussion and completely disregarded my concerns of why one representative is telling me something else. It's either we cannot process your refund because you did not notify the merchant or we cannot refund you because it's a partial refund request meanwhile they never told me while I first submitted the despute in the first place and then according to the manger they only despute some fraudulent occurrences not all. I'm literally going to switch my bank they are so irresponsible and they always cancel your remote bank deposits over some again different excises that also doesn't line up they always coming up with other excuses that just never add up. I cannot remain in a bank that I cannot trust .

Thomas: Best bank around and very business friendly. Adam the manager is professional, efficient, and informative. And the employees are all knowledgeable and friendly as well. I would recommend this credit union to anyone.

Lisa Billings: Don’t use the night drop box..:every time I have used it my payment is ‘late’ charging me fees because someone isn’t doing their job.

LIN TRUTH MATTERS: THREE TIMES IN ONE MONTH THEY TOLD ME I WAS SHORT $100 IN MY DEPOSITED MONEY ENVELOPE!😠 you can be sure I counted my $$$ CAREFULLY after the first time!!THERE'S A THIEF THERE❗ wonder where else they may have stolen my $$$ 🤔 SPFD OFFICE. TIME TO CHECK OUT!! TD bank has much better hours so i don't have to deposit cash $$$ via envelopes.

kld413: Arrha is hands down the worst bank I’ve dealt with. They never answer, they never call you back and on top of that how does my debit card all of a sudden stop working. When I call to see what’s wrong apparently here’s no record of me even having a card with this bank. Manifestation at its finest, I’ll be taking all my funds out of there first thing in the morning...hopefully I can get someone to answer.

Ana Rodriguez: Worst customer service ever there rude ..seems like no one wants to work now a days . You update ur information then something happens they say they have called you and they still have the last number so they never updated it.. seems like it’s getting worst seriously since everything is opening up again I’ll be changing banks ..

Darrell Coppedge: Be careful..I've had a account for over ten years..went in there today to open a business account..for whatever reason I was told I needed a lawyer and was giving the run around..I'm at peoples bank on st James Ave and they're helping me out.i plan on making a complaint at arrha

brenton smith: Where must I start!!! Should I tell you about the professional service Michael Kelley offer indeed it is. I did a refinance on my home with the arrha credit union they offer great and professional service ..Michael Kelley is very professional and attentive to any questions i have to ask and it was a worry-free process. Great work!

Maura Archuleta: Who ever thought that acquiring a mortgage could feel so stress free? That’s the seamless experience that I had working with Michael Kelly. He walked me through every step, was available to take care of all my questions and concerns, and made a difficult process, feel easy. I couldn’t have asked for more. Thank you Mike, & Arrha CU, for helping me make my dream home come true!

Russell Moussignac: The newer workers are not professional and do not pay attention., rushes through everything...

Jake Collins: I was a member of this bank for 5 years. Since I was 16 years old. They have given me nothing but problems. You can't get a debit card until you're 18, their website is not user friendly, i constantly had issues with the website and I was locked out of my account after 1 mistake on my password multiple times, the process to get back into my account is inconsistent and often took multiple days for someone to get back to me, they have no notification system if you have an overdraft or any other issues on your account lastly I was scammed and instead of putting the money back in my account they gave me atm credit. The only reason I took them as a bank was because they were next door to my work and then they moved locations.

Khaatim Hodge: Left my previous credit union and I’m more than excited that I made the move. Michael Kelley was amazing as well as the other staff. Was available for all my business needs. Peace of mind

Fabio Montefusco: I was referred to this credit union by a friend of the family. I dealt with a gentlemen name mike Kelley. Honesty. Coolest guy I’ve ever met. Super professional. Super honest. And always looked out for my best interest. Wasn’t pushy. And being new to the process I had a lot of questions and he went over and beyond to make feel comfortable and knowledgeable. Great guy and great credit union. Definitely going back for a mortgage when I’m due.

Karen Baker: I worked with Michael Kelley on a mortgage loan. He was wonderful! He basically held my hand throughout the entire process. I found him, as well as every employee at Arrah that I spoke with, to be welcoming, friendly and patient with all my questions. I highly recommend Michael and Arrah for all your financial needs.

Chris Blake: I went to pay off the balance of my loan and was charged more ,I will never do business with an entity that penalizes a customer for paying off their debt early.

Ian Patrick Israel Patriarca: This place is great. They do a great referral program to get you $150 in your pocket!! Just start a free checkings account and refer a friend to do the same. Great help from Kelsey upfront. Answered all my questions and took her time to explain everything. No prrssure and they treated me like they've known me all my life!

Tausha Rocke: I had a great experience with Arrha through Michael Kelley who helped me get a good deal on my mortgage. As a first time homebuyer, he was really helpful and kept me completely informed the whole time and we got everything closed in 30 days, I was very happy.

Jackie Guzie: Arrha Credit Union is a fantastic place to do your banking! Come for a savings and checking account and meet our new team! You will be completely satisfied with the customer service experience.

Tony: I love working for Arrha Credit Union, the teachers credit union. Helping members meet their financial goals through great member service. Fantastic products with great benefits. Bank online, in person or make a deposit using your phone, Arrha Credit Union is here for you.

Q Smith: I called Tony Sanches yesterday with a major problem regarding my account and he was very willing to help me resolve it right away. We made an appointment and I came into the branch in Springfield while he was scheduled to be there. He provided me with worry-free service, personal courtesy, and professionalism. I was very upset due to a payroll issue and he eased my concerns and helped me fix it with no problem. I am happy he is a part of Arrha. He is a beacon of light in her community. I appreciate his knowledgeable and accurate service. I will continue to bank with Arrha because of Tony and Bill. I will also encourage others to open accounts at Arrha. Thank you for your time and attention to this matter.

Mama Bear Don’t Care: I don’t know how they were rates 5 stars on Google reviews. This credit Union is very inconvenient with closing at random times. There is no specific department when there are issues and they refused to provide me with payment ledgers for a loan. They do not respond to emails. I would not recommend this place it lacks structure, efficient response time, and member concerns.

M Miller: Last month, our family moved from Connecticut to North Carolina. It was a very stressful time. I’d just lost my mom in the fall and was moving my dad into a more manageable home at the same time. Our realtor recommended a lender for his new mortgage and went with their recommendation. I chose MMFCU again. I started both processes at the same time.Marie Chartrand followed up with me immediately, sent me a list of items she would need to complete the process, a timeline and a preapproval. She called me regularly, offered advice, suggestions and encouragement. Every deadline was met and my closing was smooth as silk. It was the very best experience I could have asked for.Working with the other lender was an incredibly stressful nightmare and we closed two weeks behind schedule.MMFCU is a great financial institution. I wouldn't go anywhere else.

Sarah Beauchemin: Awesome to work with. They are very responsive, knowledgeable and helpful. thank you Jessica and Dawn!!

Yvonne T (Google user): As a former employee, I really appreciate the services the credit union offers. Their fees and services are lower than competitors, even other credit unions.

Borry Bc: I love banking here. Saturday hour will be very beneficial. Problems I’ve had was that checks are not available Immediately after mid- night. Like they used to be. Also they are not a part of the boost your credit, if your looking for a lil boost from Expirian. I have to now open another bank account. :( Staff is amazing.

Arlene Cote: Opening hours are not Convenient for someone who works two jobs an does not do on line banking. This credit union should have Saturday hour available.

Jason D: Bad experience today my fiance is in the hospital and called to make a payment and the said they could not take a payment from me. So poor girl has to sit in hospital and get late fees ect.

Pamela Simpson: This is an unique and innovative place to Bank! Feels less like a Bank and more like a cross between a cafe and a community/meeting place. Loved my interactions- so glad I’m now a member!

Michael Chambers: Awesome credit union 👏

Dwight Hall: Excellent

Valeria Renell Rodriguez: Banks oppose to Credit Unions, are much more active, for this reason, credit Union branches are my favorite to do business transaction

Nicole Jones: Ayanna was a great teller for me today she explained everything that she was supposed to to me and got my bank account opened in a savings account she's awesome

Heather Arthur: Great bank. Very great customer service and will definitely recommend to others

Thomas Clarke: (LOOK AT ALL THE REVIEWS THEY RESPOND QUICK TO A 5 STAR review and thank u BUT COULD CARE LESS ABOUT FOLLOWING UP WITH 1 STAR great management) Not a good experience at all many friends and family have had this credit union but have left I've been on the hook for a heloc loan for 2 months now first my loan went from 60k to 34k did a consult with Jessica and she said all looks good and mentioned this credit union doesn't deal with being 3rd on a loan I was told I was in good shape within 3weeks they pulled 2 hard inquires on my credit was sent on a mission twice to get all necessary paperwork and now I get an email saying I have a 42k lein on my property which is a partial lein due to having Fha mortgage.....there is no communication between Jessica and Kristen....most of the staff is very rude I feel like I'm doing something wrong when I go in there....THE ONLY PERSON THAT HAS ALWAYS BEEN ABSOLUTELY AMAZING TO DEAL WITH IS AYANNA SHE IS JUST AN AMAZING PERSON...I really feel like this credit union is run by complete amateur's....one said I'm good and every time Kristen had time to respond to me it was a problem....but I was approved only to be un approved lol was trying to stay loyal but not worth it....Jessica should have told me from the get we can't help u my mortgage info was in front of u. I will be going with a real loan company if it's still possible they beat my credit up pretty bad with 2 hard inquires in 3 weeks...u all could learn a lot from ayanna..atleast how to treat a customer and smile it really doesn't hurt.thanks again for nothing

B F: I’ve been a member for 20+ years and the customer service is always incredible! I recently had to get a car loan to replace my daughter’s car which was totaled(she was fine but the car, not so much!). Lynn and Nicole got involved and we had a loan and a replacement within a couple days! My son also needed to replace his vehicle and they stepped up yet again and had him approved within a couple days and back on the road. I cannot say enough good things about the staff and the customer service. They truly take an interest in you as a member and end up treating you like family!

dshawn telfaire: Nothing but great experiences! I been with them for about 10 years. Great customer service

Jeffery Hyde: I've been the GRSCU since 1997 and it's been the best experience of my life with the staff being so helpful with all the financial changes in my life.

Robert Matos: I have been doing business with the Greater Springfield Credit Union for over 20 yrs now and it's always been a positive experience. I have had numerous loans with them and have never had any issues. The staff in the loan department are awesome ! Thanks Lynn Bovat for another positive experience

Alissa Guadalupe: I have been with this credit union for 20 years. The staff here is amazing, super helpful, and very friendly. Whenever I have an issue they always help out to the fullest. You all are wonderful.

Leishla Dones: Rude and not helpful at all! I will be changing banks as soon as possible and encouraging my husband to do so as well!Response: No thank you. I have tried asking for help three times before and all three times being rejected. No help at all! Just greed.

Liz Diana Martinez: I have been with this credit union, and I can say I’m a pain… and the are awesome with me..love the staff..

Jessica Ray: The staff here are great never had any bad experience with them on this part at all. I would have rated it a 5 unfortunately I do have one problem when anything goes wrong with your card and it is after business hours you can not do anything there is no number to call nothing .and I normally would not say anything but this seems to be an all the time problem and become a real problem . Trying to do anything expecially when there is no reason my bank should be declining my card when it's my money in your bank .Thank you

Vicki Alfano: I’ve been a member for over 25 years. The staff rocks. They’ve always been friendly and helpful for Ben in the worst circumstances. Thanks

Dennis Borrero: I like the idea to have everything with one company and the Greater Springfield Credit Union is that company. The staff always welcomes you with a nice smile and they are very friendly. Painless process from start to finish. They explain everything and have patient with customers. I always have a lot of doubts and questions and they always are very patient with me. The best thing is the payments options they offer. They worked with me to make sure it was a good fit for me. They also offer amazing interest rates. I have done several loans and other banking business and the process have been very easy each time. LOVE MY GREATER SPRINGFIELD CREDIT UNION.

Darrin Padilla: I arrived last Friday (12/31/21) to finalize some financial paperwork and met with Lynn who was very friendly, courteous and with excellent customer service. Every time I go into the GRSCU I'm always greeted with excellent customer service by the friendly staff.

Ryan Machado: Best experience every time would recommend them to anyone, and the view is never bad.

Terrel Bennett: Hello,To whom this may concern I just wanted to point out that I came in for a small vacation loan and was assisted promptly by a lady named Lynn Bovat. She was very knowledgeable, professional, and kind with her words and actions. She not only help me learn on how to get approved for my vacation loan, but also during the loan process pointed out a large car payment that I made every month and informed me on how refinancing could help save me money. She requested a couple documents and had me do an application for both at the same time. The next day after she called me and I quickly learned that I was approved for both the vacation and car refinance loan which has saved me over $300 or more a month. If it was not for her passion to go above and beyond for her clients and deliver a high quality level of customer service. I would have continued over-spending on my car payments for the next 5 to 6 years. I wanted to send you a personal message acknowledging her for all that she did for me and I’m sure she has done the same for many of her other clients as well. Keep up the great work Lynn!Thank you