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Mercedes-Benz at Springfield

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1. Mercedes-Benz at Springfield - Chicopee

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· 670 reviews

295 Burnett Rd, Chicopee, MA 01020

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Mercedes-Benz at Springfield: what do users think?
Steve Clearman: Just bought a beautiful 2020 S560. Great experience with Ciera Pellot who sold the car to me as well as Sam Brown the sales manager. Had a slight glitch and Ciera took care of it with great attention and professionalism. Had the chance for a brief chat with the owner Peter Wirth and it’s obvious that this organization is dedicated to taking care of their customers. Highly recommend them!
Takhsil Taksilov: Garbage dealership once they make the sale they couldn’t care less about you , car doesn’t drive straight or hold the road all they can say is “ it’s supposed to be like that “
Cassidy Britton: I had such a great experience at the Mercedes-Benz of Springfield from beginning to end when I purchased my new vehicle. More specifically I would like to give high praise to my salesman, Potter. Not only was he genuine but he was a true professional. This was by far the best auto experience I have ever had. I highly recommend Potter from Mercedes-Benz of Springfield to every one who walks into those doors.
Nathan Pereira: Jon Potter was great to work with and made the process of buying a new car seamless. I will be back again.
Nicholas Silva: Riccardo provided excellent customer service durning the leasing of my new vehicle. It was fast, easy and a enjoyable experience. This is the second vechicle Ricky has helped me with. I would definitely recommend asking for him if your in the market for a new Mercedes.Thank you!
Robert Logan: I worked with Matthew Boutross on the purchase of a vehicle recently at MB Springfield. He was very helpful, knowledgeable and made the purchasing process seamless. Overall, the experience at MB Springfield is a cut above other dealerships in the area. They are honest, efficient and eliminate much of the hassle experienced at other dealers. I highly recommend them for the purchase of your next vehicle.
Shirin Bryant: I had a wonderful experience at Mercedes-Benz Springfield. I don’t know what I would have done without Shay Sadosky!!! She was amazing from start to finish!! Everything that I want med I actually got with, down to the pretty red bow!! I learned so much from her. Thanks Shay!!! I’m now part of the Mercedes Benz family!!!
Chris and Sofia: Awesome experience - Dave Kenny is the best! First time I’ve ordered a car rather than buying one from local inventory and his communication and attention to detail over the four month delivery period was first rate. 10/10. Thank you!
N1GOSH: My family appreciates the efforts of employee Colton which made the process of buying a new car very smooth and fast. The vehicle was clean and well prepared, except for a couple of very small spots on the exterior and interior. Still, the quality of the service is much higher than in many other dealerships. It will be one of the first dealerships for consideration to buy the car. Thank you!
Joey Violette: Just purchased my 2018 C300 from MB of Springfield, my salesperson was Ty Mann, and sales manager Khalil yachteen were great. I would highly recommend this dealership and Khalil & Ty to anyone in the market!
Hamza Qazi: Great working team at MB Springfield. I personally worked with Jack McDevitt and he went above and beyond my expectations to help me find the vehicle and secure a great deal. I highly recommend Jack to anyone looking for a truly wholesome customer experience.
Heidi Vogel: Love my new Mercedes! Jonathan Potter was able to get me out of lease early and made the process super seamless. Very knowledgeable and professional. Would highly recommend. Treated us like family.
Sam Zhang: Awesome, clean facility that I believe is family-run. I highly recommend this business to everyone.Made an inquiry online about a 2019 E300. Sales consultant Ty Mann sent me an email an hour later and scheduled me for a test drive that weekend. Loved the car, decided to make the purchase that day. Ty took me through the process, explained everything thoroughly as this was my first time. Not too long later I signed the papers with finance director Anthony Bailey, who was also extremely helpful. I felt welcomed throughout the whole experience and received great service. There was no hassle at all, nor did I ever feel pressured to buy anything extra. Went back a week later to pick up the car. Throughout the purchase and even after, Ty was responsive to my questions over text.Thank you to Ty and Anthony - they made my first car purchase much easier than I anticipated.
JAN KUCHARCZYK: Great experience and outstanding customer service.
Eben Yeboah: After weeks of searching for a replacement for my 2009 c-class which was my first love, MBS Colton helped me find my new love. I wake up every morning with a smile on my face, just can’t wait to hop in every day and take a drive around and enjoy every feature this car comes with. Thank you Colton and MBS for making this replacement journey a smooth one.
Rosalee Lampro: I explored other dealerships and contacted MB of Spfld to get comparison value. I lease my car. When I called MB, I got Ty Mann who has been absolutely wonderful in making sure I got into the exact car I want, well below the rate quoted by the other facility who were only able to give me the best deal if I chose a care I was not satisfied with. My whole experience with the transaction was actually fun. Ty made is so easy for me to choose a car over the phone and have the car delivered to my work the next day!! I would HIGHLY recommend MB of Spfld and especially Ty, you will not be disappointed!
Samir M (Fardin): Must see Jonathan Potter, made my early lease-return easy and my new car purchase smooth! Only trust him when purchasing a Mercedes, quick communication, honest and upright with no false promises. Gets the job done quick and makes sure you get what you want if possible!
Tae Mac: Great dealership, if you stop in ask for Riccardo! Great guy who helped me out of a horrible situation. You don’t find many honest car salesman out here but he’s top notch. Can’t thank him enough!
Justin Marrs: I had a great experience buying my Mercedes at the Springfield dealership. Shay was fantastic and made everything so much easier. I lived 2 hours away and we got everything done over the phone. She was great in communicating and getting back to me super fast. She took the time to explain everything about the car which was super helpful. A+ experience and I would recommend anyone buying a Mercedes to ask for Shay!
Brandon Chase: I have been been a customer at MB Springfield since they opened. Super convenient location and the whole staff are absolute professionals. Wether it be sales, service, parts or the techs they truly exemplify “the best or nothing”. My salesman Jack made my recent purchase the most enjoyable relaxing purchase I’ve made in years. I’ll certainly be a customer for years to come.
patricia Megan: Mr. Dave Kenny is just excellent. He guided me through the entire process and made my car buying experience a walk in the park. Thank you Dave and the MBS family.

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