Best Fireplace Manufacturer Springfield Near Me

Linda Ashley: Customer service was good.

Debbie S: Visited a couple of times while looking for a new gas fireplace for the house. Lovely and large selection of all types and styles, and very knowledgable staff who answered all my questions. They also have a lot of garden and patio items, I'll check those out next spring!

Mark Quatrone: Great

Ted Ferry: Purchased 2 stoves, first one 20 years ago for the living room, 2nd is around 17 years and used in the kitchen. Both were installed by them and have had no trouble with either one. Carry a good line of parts and if they do not have the part theywill drop ship to your home if needed.

Robert: I really hate to do this but I think people need to know before they buy from this company what their requirements are. I own a large home-improvement company And I am not allowed to take full payment in advance, by state law. Everything we do is completely custom. This company demands full payment before they’ll do anything. When I asked why I was shut down immediately. Sorry about this but people should know in advance and why. I can Understand asking for payment in full for the appliance itself but The installation puts it into a different category. I wish them the best.

stephen sowa: Bought a glass door with screen. Had service at home to fix screen 2 times never fix the problem the put in the wrong screen for this fireplace keeps falling will never deal with the company again ther a ripoff my name Susan And Steven Sowa 91 Shaw St., Belchertown I have paperwork that shows the wrong screen was put in these glass doors no it’s up to youTo take care of this situation before I cancel this review or take further measures

Michael Madsen: Very helpful staff here. They have top quality items for sale. You will pay a premium for excellent service and products but its well worth the effort to make a trip there

Kimberly Spencer: Purchased a part for our 5yr old wood stove.

Amy Gray: We had a wonderful experience with Olde Hadleigh, the wood stove they helped us choose is perfectly sized for our room and we love it! They are pros!!

Kerry Jackson: They really go above and beyond. I had a propane stove installed in a hilltown house and the OHH&P staff were really great; on time, kept in communication, etc. One of the stove pieces arrived damaged and they put in the claim to the manufacturer immediately and had it replaced very quickly. They kept in communication for that too. Excellent service (which is hard to find these days), and genuinely nice people. A pleasure to to business with them. I had a much less positive experience with a local competitor and would only recommend OHH&P to my friends and family.

Frank Mertes: Very helpful

Karen Morin: We are loving our new patio furniture purchase. We were able to schedule an appointment to safely shop outdoors, no contact delivery, everything went seamless! The staff was extremely helpful and accommodating to our every need.

John B: Very pleasant outdoor browsing of products. Easy phone call to the very helpful staff to place an order. Top quality products and an amazing selection. The no contact delivery was quick and easy.

Cape Cod: Their patio furniture is just about 100-110% marked up. Their Adirondack chairs can be bought at Costco in a variety of colors as well for $149.99 and are even much better quality. Olde Hadley’s price is $399.99 each. I definitely support shopping local and small businesses but this place is insanely priced!!!

Randy Sample: I would like to extend my appreciation to the staff. We purchased a wood stove insert in December. The installation crew was friendly and professional!After using the unit for a short time we realized it was undersized for the space.We had a follow up appointment within a few days to look the product over and within a few weeks had a new larger unit installed perfectly again.Can’t say enough about the service at every level!You get what you pay for! That’s excellent service with awesome products when you do business with Hadley Hearth and Home.Thank you!!

Robbie Gossman: I chose the external face to match the internal set up on a gas insert. They installed something completely different which now does not match and said it was because the manufacturer had discontinued what I picked but never let me know until weeks after. So they just installed whatever they wanted and I work nights but harassed me with phone calls everyone morning to get paid on something I didn’t even pick out.Truly disappointed in communication and lack of professionalism and would never recommend or return completely shocked this was done

R Shawn Killin: Company does not honor their return policy as stated on their sales slip. We purchased a vented gas log set. We were told by the sales person that the logs were in-stock and would probably be received within about 3 days. There was no mention of our sale being considered a "Special" or "Custom" order, and it certainly wasn't marked on the sales order. Long story short - the logs won't work in our fireplace. Nothing will be a direct-vented insert due to problems with the flue. We asked for a refund because we don't have another $3,000-4,000 to spend at this moment. Back of the sales slip says Returns in within 30 days - of which our request was made. It says No Returns for Custom orders. There was nothing custom about it. We receive word from Matt - because Carla didn't return several calls - that they would not accept the return; they don't sell used gas products; that it was a special order. I reiterated their policy on the sales slip... they don't care.

Russell Bennett: Very nice store for all your stove and fireplace items. Also deck coverings. Umbrellas. Fire pits. Deck.accessories.

Sean Scully: Just stopped to browse at patio furniture, nice things, but very expensive!

Jeffery Austin: Everything you need for a cozy home

Ted Shagory: We bought a stove from them 3 years ago. It is out of warrantee. The arctic -20 cold snap and the power outage caused the stove to fail. Parts for fix it were not available and this is the primary heating for my home. Here is the bottom line. When we spoke with the owner of Mckinney he went above and beyond to find a solution and did everything possible to get me back up and running. We could not have asked for better service. I would highly recommend them as a vendor.

Matthew Williamson: Friendly knowledgeable staff. Had what I needed to get my stove up and going

Cynthia Rhodes: We just bought our 2nd pellet stove from them. Great service Great knowledgeable people and Great products to choose from. Very friendly

Anthony Schiappa: This place is awesome. Dave is so helpful, friendly, and easy to work with. I am in the market for a stove and will definitely buy one from these guys. Nice showroom and great selection. They also offer installation services and pellets.

Daniel Filiault: GREAT STORE

James Trzpit: Excellent service as always here. They have the knowledge and the products and parts you need. Great selection of wood stoves and pellet stoves.

Weston & Emerson's interest (Usmcjjs): Old time customer service, ethics and charm .I recently purchased parts to repair our ravelli Roma pellet stove from Mckenney through their website and received it in two days.We ordered some 3 month's ago directly from the manufacturer and have yet to receive them.On top of that I accidentally ordered 1 wrong part of the two.They noticed it prior to shipping, called me to confirm my model.Kindly reimbursed me so much that I felt as though I was talking to an old friend over a cup of coffee.And lastly the package came with a complimentary custom labeled chocolate bar.Top notch.

Thomas Leue: They have really good products. Good inventory too. Friendly.

Robert Smethurst: Friendly n very helpful

Chris Colfer: Just found my favorite new place for my pellets stove parts. I needed a new circuit board and ignitor for my pellet stove. I ordered online Saturday night and parts arrived Tuesday morning here in Pennsylvania. The parts were easy to find on their website, the correct parts were sent, and packaged well to prevent any damage from shipping. They were also the most competitively priced as well. Owning a small family business myself, I appreciate the care they put into the order and I enjoy working with them. Highly recommend!

Darren Cellilli: Very friendly and so easy to deal with.

Barbara Laware: Great place for pellets and the staff is very friendly and helpful !!!!

Benjamin Young: Dave and his staff have gone above and beyond to help make sure my fireplace set up was perfect. They helped with the design of the venting and ensured I had everything I needed. I really appreciated that they took the time to help me throughout the process.

Ericka Alschuler: Nice owner. Took his time with us and answered all of our many questions.

Cape Cod: Local, convenient, knowledgeable.

Belinda Smith-Ramsey: Very pleasant to work with, informative and helpful

Dan Duda: Nice people

Shawn Antunes: Get my wood pellets here every year.

Patricia Ostrout: Excellent service, very Friendly.

Jose Echevarria: Great place to buy pellets and heating stove,Dave is great person to help you

Cynthia Seitz: Both my husband Gene and I were very impressed from day one. We had been in search for a fireplace insert for a while, I was the tough one to please....then we found Dean's. Not only did they have the only style I liked, but they had our salesman Sean. He was so easy to work with, so knowledgeable and just pleasant everytime we walked in with "just one more question" and that was a lot!!! The installation was moved up 2 weeks which was great news and the installers were outstanding. Very impressive crew!!! We have already recommended your business to our family and friends.Keep up the good work "Dean's team" you all ROCK!!!!⭐⭐⭐⭐⭐

Timothy connecticut: Would give less than 1 star if there was that choice. Does not surprise me to see so many negative reviews from unhappy customers. I too have been down the path of Dean's pathetic stove & spa business. This guy is a wolf in sheeps clothing. Save yourself from the aggravation this place will most certainly cause you and go visit Blazing Hot Stoves in Oakville, Ct. Check out their reviews. Even spend some time on a phone call with the owner and you will be able to make a very clear decision.

Frank Morton: Zac at Dean's was great to deal with I don't think you will ever find someone so enthusiastic about stoves!! Even with my changes to venting and questions he was always willing to work with me to get what I wanted. Tony and the install team were quick and courteous, they showed up on time and had everything ready to go in about 2 hours.

Lou Perrotta: Deans stove and spa was great to work with especially Zach from the New Hartford store who helped us through the entire process getting our new gas fireplace installed. I would recommend them and also I think it’s easiest to use their contractors who are familiar with the installations. Our contractor did the framing and electrical but we had delays because he was not that familiar with our unit and we had to call Deans installers to assist and they did and everything after that was smooth sailing. We are very satisfied customers.

Daryl Byrne: Sales staff was helpful and accommodating. Explained all options to meet my needs.

Joseph DiCesare: Nice place

Bill: Absolutely the worst. I called them to service my gas fireplace. The tech came out at the beginning of Sept., said I needed a part. Another tech came back THREE weeks later, said I didn't need the part that was ordered, but that I needed a new valve instead, that was Sept. 23rd. It's now Oct. 29th, I've left 6 messages for the service department and haven't gotten a call back. They charged me for the service call, but I have not gotten any service. Don't do business with these people.

Monica Grezlik: Dean's Stove & Spa lacks professionalism. Called weeks ago, left voicemail during normal business hours to get pricing on stove cleaning and business never called back. You would think they would be eager to do business with you, especially since you purchased a wood stove from them in the first place. This is only 1 instance of poor customer service. Months ago we were scheduled for an install. Tech's vehicle broke down. No one called us, meanwhile we were sitting at home wasting our time waiting. Phones were down so we physically had to drive to business and in the end they had to reschedule our appointment anyway. We spoke with Supervisor Samantha and she was no help, simply kept apologizing saying she cannot do anything other than to reschedule our appointment that we had scheduled for weeks! In addition, techs just show up at door, do not give you time window for service calls nor do they call the day before to confirm your appointment. Real inconvenience for the customer. Jeff, one of the techs gave his personal phone number to contact him if we had questions. We contacted him and he simply ignored our calls/texts. What a joke this place is! To top it all off, our catalyst randomly fell down while we were burning wood. Real nice and fun! Business could not explain it and simply said 'could have been cracked during shipping.' Again, lack attention to detail and care. Will never do business here again. Please take this review as a warning, do yourself a favor, save your precious time and never give a dime of your hard working money to this place. Poor excuse for a business.

george szydlowski: Nice stoves

Susan Patrick: I've purchased two stoves in the past. I had one recently cleaned and serviced for the season and called to have the second serviced and was told I was too late. and they wont do them after August even though I had the first serviced in September. They won't come out even though this is a charged service call. I'm really surprised at their lack of customer service

Robert: Ok

John Cottingham: Pleased with the helpful and knowledgeable staff.