Best Food Machinery Supplier Springfield Near Me

wendy orszulak: Customer service was Excellent.

Thomas Little: I went in looking to purchase a stainless steel table. I didn’t know exactly what I was looking for. I’ve been in sales my entire adult life, when someone walks in and they are unsure exactly what they want it’s my job as a salesman to steer them in the right direction, they seem to be much more interested in their breakfast. Keep up the good work!!

christopher parker: Chris is always very helpful, everytging you need under 1 roof

Red Fox: Best place for kitchen stuff

wilson fuller: Gillette is the best place to get your restaurant equipment great staff

My way: Good customer service

Brian Trotta: Great selection of new and used commercial kitchen equipment and supplies.

Stephen Ferguson: Always knowledgeable and polite

Scott Kluger: I'm not sure how Ann and her team stay in business by selling old junk. Perhaps they pay nothing for it, because it it worthless, and then sell it for as much as they can possibly get.Most recently, we bought, among other things, three pieces of refrigeration equipment: a 27" undercounter, a 48" merchandiser, and a single door upright.We plugged everything in as soon as we received it to make sure it turned on and got to temp.The 27" immediately stopped working and needed a new thermostat.The merchandiser did not hold temp and only after hiring my own refrigeration tech, were we able to determine that it was not fully charged with refrigerant. Maybe it has a leak? I guess time will tell.The single door upright cooler had the most problems. Over a two month period, from when we started using to when it stopped working completely, the light stopped working (not the bulb, the light), the evaporator pan inside the cooler had holes in it (holes in the stainless!) and started dripping water all over everything. And then 1 week ago, we found the cooler at 60 degrees and had to throw out all of our product.DO NOT BUY USED EQUIPMENT FROM GILLETTE, THEY SELL JUNK!And the 5 start review below from Tim Grady? He was my sales rep at Gillette! He works there!

Toby Van Aken: I called and asked for prices and they never called me back

Tim Grady: Professional service, completely attentive to all my needs. I cant say enough about this place. I had an idea of what I wanted, but the Gillette crew made my ideas so much more. From the first meeting to discus my vision, to the detailed CAD drawing, to the equipment recommendations. To me the name Gillette is synonymous with razors, the Patriots and restaurant equipment. Contact them, you will not be disappointed.

A M: I can't believe this place is still in business after the repeated issues I had with them. NEVER buy used equipment from them - from a freezer that showed up with a 30 YEAR OLD compressor, a rolling rack so torqued it cost me as much to fix it as the sold it for, and the topper, a $1600 refrigerated display case that they put a ridiculously undersized compressor in. After my refrigeration guy called them they agreed to pay for the correct size, took back the wrong compressor and never paid for the new one - and did not refund a penny to me! I threatened to take them to court, but in the end it was not worth my time.So because they stole the compressor, I paid $1600 to them for a dry case, (worth about $50 - $200 on the open market) and another $1000 for a compressor.I believe in Karma Ann Gillette, your day will come

Ron Pioggia: Everything you could need for a residential or commercial kitchen under one roof. Highly recommend.

Dave S: This place is open to the public and is a hidden gem. I found food grade containers here that were less expensive than I found them for online. Staff was friendly and knowledgeable.

Cindy Cates: The store is a Chef's wishlist and the staff is friendly and helpful.

Bob Goof: Very Good customer service and veriety of items. On top of that, it's open to the public

Loretta: Been going to Kittredge for 6 years. Staff was always helpful until yesterday.Had couple questions about equipment customer service rep was too ignorant to get up from his chair and show around .

Mike Calvente: Thts were I work great place to work at

Fred Richard Jr: Always a pleasant place to shop, the staff is always courteous and being in the food service business all my life, it's like walking into a candy store!

Joseph Nunes: Great service great people pleasant doing bussiness

Janelle Horne: Great company. Need something food service related, this is the place to go.... as I was taught, they've got everything from toothpicks to walk-ins coolers. Employees are awesome and always willing to help you get what you need.

mike jones: We worked with Kittredge to put together our restaurant's kitchen in Boston and could not be more unsatisfied. From day one we have had countless issues with everything from the tables we ordered to the equipment installed. To start, after ordering dining tables months in advanced, days before we opened they brought completely different tables than what was ordered. The size and functionality what not what we had planned and it effected our layout and ability to properly seat. We were forced to wait multiple months for the replacements and caused issues that could have been easily avoided if anyone competent worked for their company. On top of that, we have had issues with every piece of kitchen equipment installed. A total of five coolers were unfunctional. When notifying them about this, the service was horrible. It took months for anyone to respond to our service calls and even after they came to 'fix' the issue the equipment would break again shortly after. From the ovens, coolers, ice machine, dish washer, alto-sham, etc. there have been problems with everything. Our restaurant has been open for barely a year and we have not had one piece of equipment function properly. From start to finish we have been extremely unsatisfied with every aspect of working with them and would not recommend Kittredge to our worst enemy. UPDATE: We recently spoke to Jake W***** who is in charge of Sales and Operations and he told us that he would have never recommended the equipment that was sold to us. This was a $400,000 dollar project and they have been no help in trying to fix these issues.

Phil MUCCIARONE: Great kitchen supplies

Jeff Ross: top notch restaurant/kitchen supply retailer, remodeling though so no 5th star as of yet

Dave Sacerdote: This my go-to place for kitchen equipment. Professional cookware at very reasonable prices - there is no reason to go to Kohls or Walmart to buy low-quality cookware branded with some TV Chef's name when you can buy the same stuff the real pros use at lower prices.

Lisa Vecchitto: What

Shane Sullivan: As a homeowner looking for quality kitchen ware at bulk prices, I was disappointed. While there had a large selection of items, they didn't really have different types or brand of those items. The prices were pretty high for some of the things and pretty cheap for other things. I wouldn't let that discourage anyone from checking it out but it might be a waste of time if you don't own a restaurant.

Sean Bobbin: They have everything and anything you could ever want to use in or around a kitchen. Definitely worth the drive!