Best Genesis Dealer Springfield Near Me

Kelsey Penndorf: Just purchased a vehicle through Jesse at Balise Hyundai! He made the entire process quick and easy! I would highly recommend if you are in the market for a vehicle.

Julie Bassette: Great crew over at Balise Hyundai . Right on top of everything from the minute I walked in the doorI would recommend anyone to use them when you're ready for your next car.

Alec R.: This place was amazing !! Ryan and the general manger helped me get out of a VERY sticky situation. Put me into something that I loved and never rushed me once . I high recommend!!!! I would put 20 stars if I was able to .

Desiree Garcia: Came into Balise today filled with anxiety and nerves. I was trading in my lease. Chris Nargi helped me out. He was awesome from beginning to end. I told him a price point and he helped me find the perfect car for me. I would ten out of ten ten recommend him to anyone looking to lease or purchase a vehicle. He will definitely get you the best price available

Jennifer Foley: I bought a car from Jesse Burnham at Balise. My transaction went very smoothly. Jesse was very pleasant to deal with. He answered all of my questions and was so responsive. I would not hesitate to go back to Balise for my future car buying needs! Thank you Jesse!!!

Dian Kingsbury: You always give good and fair service. Incase of a problem I always feel I have been heard and helped to my satisfaction. I refer you to my friends and strangers too. Thank you.

Karla Fitch-Mitchell: They really helped me find the car of my dreams and got all my info was transferred over! Highly recommend!!

Jeri Duda: Need anything for your car? Come see the great staff at Balise Hyundai!

Christopher Hewitt: Great services, I want to personally thank Abby Hermanson, she was very helpful, I couldn’t have been more happy with the turnaround after having my engine replaced. Thank you so much.

Genesis Arroyo: Traci was a sweetheart and treated me and my grandpa with such kindness and patience. She helped from beginning to end and made sure I left with a new car. She even took the time to explain the car features to me and give me a run down on everything. I would recommend her to a million people if I could because she’s amazing

Adele Reilly: shoutout to brian for the help with my car! this was the easiest and most pleasant auto experience i’ve had!

Michelle Proulx: We went to Balise Hyundai on Saturday and worked with a great guy name Chris Nargi and walked out owning a new car. I was very happy with the ease the whole process was and how from start to finish there was absolutely no sales pressure from any of the sales representative. It was a pleasure doing business with Chris and the crew at Balise!

Takira Williams: Traci was amazing! 10/10 I highly recommend. Thank you for helping me get my 2023 Hyundai Elantra Limited!

Jennifer Boucher: Hello! I would definitely recommend coming to Balise Hyundai when you are in the market for a new vehicle. Marcus was my salesman and he was awesome!

Adil Rehman: Marcus was really professional guy and provided the detailed description of the vehicle and guided us about the functionalities.

Angelina Zyl: Marcus went out of his way to make the process easy, from test drive to pickup. I had the car in my possession in less than 24 hours! I would absolutely recommend Marcus at Balise Hyundai in Springfield and would purchase a car through him in a heartbeat.

Michelle DelGrande: I just want to sincerely think the whole team Balise Hyundai in Springfield. My fiancé and I waited nearly a year to find this particular vehicle! We were on multiple waiting lists in three different states, test drove the vehicle from a few different dealerships, and we were even minutes away from purchasing it from a different Hyundai dealership in Mass. Balise in Springfield though were the ones who earned our business by having consistent communication, open, transparency with expectations, and responsiveness to any questions… all the while remaining professional and very enjoyable to do business with. Family is the most important thing and I wouldn’t hesitate to recommend Balise Hyundai to any family member of mine because Balise made me feel like family. I have already mentioned Balise to a number of my friends and family. Chris, Jay, and Wahab were absolutely exceptional I left wanting to invite them over for Thanksgiving!I’m the kind of customer that would rather pay more if it means having a good experience…and I left feeling like I had a really good deal, got a really great car, and had an exceptional experience from an A-Team! No way, no, how would I ever purchase from any other dealership!Thank you again to Chris, Jay, Brian, and Wahab! We’ll see you at Thanksgiving!!!Sincerely,Jay and Michelle

Heather Kandeh: They don't try to work with you.. I told him I needed to keep my payment where I was.. and all they showed us 1k a month in car payment..my payment I wanted 450.

Perry Pappelardo: I have been going to Balise Hyundai for my vehicle purchase and service needs for the past 10 years. Thanks to their team led by Brian Houser you cannot go wrong. The sales team of Jesse, Marcus, Jay and others will go through all aspects and features of the new or used vehicle you are interested in. Brianna and the service advisor team are very attentive, responsive and knowledgeable. I always have had a great experience which led me to purchase a new Santa Fe from Balise Hyundai this week. I wouldn't even think about going anywhere else.

BetteAnn Rodzwell: Brian Ortega worked for an entire afternoon looking for the exact car I wanted to purchase. He even called another dealer and searched on the web. He found it! He worked with the most pleasant attitude. Please visit him, if you are considering a car at Balise Hyundai in Springfield MA

Roadblock 103: This is my second new vehicle experience with Genesis of Northampton. Bill McHugh and Chris Shultz remain incredible assets to this dealership. I appreciate their relaxed process that allows a car buying experience to feel more friendly and patient than stereotypical car buying experiences. Bill is outstanding with being receptive to customer needs, and works hard to accommodate them. Just as last time, he kept me well informed about the process progression; this left me knowing that he was concerned and cared about me as more than a number. This care continued into my ownership experience, receiving friendly calls to find out if I had any concerns or questions that may have come up after the sale. Transparency of costs and figures were revealed openly, and Chris Shultz was receptive to my preferences and worked hard to make sure that I would be satisfied with my financing and options. Unlike typical F&I guys, Chris feels more like a financial advisor, seeking to walk me through what is advantageous to my specific scenario. I returned a number of times throughout the process of buying and the first few weeks of ownership with questions and I always felt that these two were interested in making me happy, not just before the sale, but well after it as well. Clearly, there is interest in creating lasting relationships and customer loyalty. Thanks guys.

G Hell: Unfortunately I need to change my review it was a five star. When I bought the vehicle I was told they would come pick it up for service now when it’s time for the service Im told they will not. I’ve spoke with 2 different reps in the service department. The last one said she would call me back with an update. That was over a week ago. I call to speak with a manager and they send me to voicemail. Never mind the rudeness of the woman answering the phone. Extremely frustrating! I’m a business owner they want me to take 3 hours out of my day to get an oil change. Which I cannot do.

James H. Bonafilia: Rod was very knowledgeable, professional, and respectful. A real asset to Genesis organization.

Jack Rosenblum: Great staff. Very helpful and efficient

Richard Ruddock: Very good experience, they were prepared for my arrival and provided sa new car as a courtesy so that i did not need to wait in the service department.

Ryan Walker: As the only Genesis Dealership in my location I have no choice but to have my car serviced at Genesis of Northampton. The person that usually pick up my car is always polite and the Mechanic was very nice and polite as well. However they never seem to get it right when it comes to my GV80. I was without a car twice in row even though I was very clear when I was making the appointment. Twice in row they never even wash my car (summer time). It’s as dirty as I gave it to them and part of the service agreement is that they would wash the car. I haven’t even received a copy of the receipt for service done to the car (I was told it would be emailed). Hopefully they will get it right in all areas next time. Third time might be a charm.

Shane Richardson: Brian and his service team did a phenomenal job of assisting me with a warranty repair. Always nice to stop into Country Hyundai!

Norman Klein: The service was good , but the delay in returning the car caused me some inconvenience.

David King: Very clean and professional. My service advisor, Kai, was very courteous and knowledgeable.

Michael Bruce: I felt they took care of my vehicle and myself with the things that needed to happen and it did. This is a positive recommendation for other to use.

John McConville: Excellent service. Fast, convenient, professional and above all, courteous.

Angela Arbelaez: Luis was very professional and accommodating. Thank you!!

Douglas Carter: I had a great experience shopping at Genesis of Northampton. The staffs are experienced and they work for their customers and not for the sale. Ryan was phenomenal and made sure I was satisfied and happy.

Mike Christy: Work needed related to service. Some basic improvements needed like returning calls when agreed to and follow up on agreed upon actions. Work also needed to distinguish the service experience between Hyundai and Genesis customers. Understanding this takes time and Genesis is still newer to Hyundai's overall line up. Having said that Genesis customers should not expect any above and beyond level of service like that received at an Infiniti or Lexus deal to distinguish from Nissan and Toyota. Its basically "Hyundai of Northampton...and we also sell Genesis".

Francisco Otero: Great sales man see Roderick if you need quality service . Great job

Shanthi Thomas: Do not trust everything they say. They lied about a lot of things! They try to be a luxury car dealer, service is poor and unprofessional. Be careful, do not get easily fooled as I did.

Jonathan Mastrangelo: Sold my car on Thursday the 22nd and is now the 30th and still have not gotten my money. I'm also without a car until they give me my money. Funny how responsive they are when buying from them, but once they have your car it's next to impossible to talk to anyone there. Very dissatisfied as I needed a car by Friday the 31st to get the car I wanted and now that can't happen because they won't give me the money that's owed. Unreal since they have the signed transfer of title and the car. Key take aways: Great car and price, but responsiveness doesn’t make it worth it. Takes forever to get any paper work done like previous reviews stated.Update: it’s now the 2nd of August and still nothing. Yet they have the car listed for sale on their website meaning they’ll make another customer wait to even buy the car. Makes 0 sense.

Don Brown: Great sales experience. I got a 2022 Genesis G70 Launch Edition. Rodd made the process go smoothly. They gave me a much better sales experience and a much better deal than the Genesis dealer I went to first,The car was delivered to my house on schedule and they registered it for me.Overall, a great group to work with.

Elliot Bloom: Sales staff was pleasant and helpful. The sales experience was honest and straightforward. Only problem was complete lack of response on the part of certain staff in the "business" office when I was trying to get my registration (it took 15 days) and other paperwork.Practically no one had a business card so communication was impaired from day one.

Debby Phillips: Gary Rome wyland hills farm road Hollywood mass

Todd Hoessler: Reason for one star is because you cannot leave zero or negative

Edward Godaire: Wonderful experience there And if I wish to buy another car I would go back there without a doubt

William Medina: Ask for Norm when you come here. He'll take care of you. The whole staff is wonderful. They make a stressful process simple.

Paula Flint: Perfect care from the moment we step in the door the whole process was flawless, friendly.

La'Toyia Miles: They have awesome staff and were very clean and I really loved the vibe and work atmosphere I felt present.

james zimmerman: Friendly and knowledgeable staff who make the process a joyful experience.

John Barber: Great people. Great cars. Great food.

Hector Santiago: This dealer conveniently located in Holyoke is a pressure free place to purchase a car. I have purchased two new vehicles in less than a year and have no complaints. Norman the salesman exceeds expectations when it comes to please the customer. He definitely makes the customer feel comfortable and makes sure everything is taken care for delivery.

A Car: My own fault for continuing to go back there but…dropped my car off the evening before for a “7:30 am” oil change and inspection sticker appointment. Got a call at 12 with a price quote for another issue I had been having; essentially indicating the scheduled work hadn’t even been started yet. That was the one and only call I got that day, I had to call myself after 5pm that day to check and see if my car was ready; no one ever called to advise that it was. Once I got there to pick up my vehicle, the service advisor offered no summary of what was done, no recommendations etc. as they would normally do. Very poor customer service.

Jarred T: After a wheel alignment, damage was done to my fathers steering wheel watch out, they are aking advantage of the elderly, he had to fight with the owner over who did the damage. My father bought this car there and had it serviced every time until now. He won't be back because they want to take the side of there bad service Tech's. Can't trust these crooks even when your a loyal customer. I guess it might be ok if you stand with your car while it's serviced and record it for proof.

Yang Yu: After I went to some other dealer with my friend as he want to buy a performance car. I find I really want to recommend this Hyundai dealer since the salesman is the most friendly overall. Even though I didn’t really like the feeling of the guy who made the deal with me. Veloster N is the best car in my opinion. And I think the salesman was the one who made me meet with my Veloster N. I love you. My Veloster N!

Robert Smith: I wanted to see the Hyundai Tuscon and called to see if they had any in the showroom I could see, the person said yes, they had one in the showroom but I could not come in to see it without an appointment.... other car dealers let you walk into the showroom to see the cars in the showroom ..with Gary Rome Hyundai you have to have an appointment to look at their cars..there goes a potential sale.

Charlene: My salesperson Pauli was the best!!

Duenna Ingram: Loved loved loved my Agent Robert G! So personable and pleasant. He isn't like one of those salespersons that are uptight about getting a commission. Thanks Robert! (From Duenna Santiago) The pleasure of dealing with you was all mine! Didn't like my first agent. Our personalities didn't match at all. Got awesome experience after changing. That was another thing i liked. The fact that i could change agents, no fuss.The dealership facility is A class. Kids play area( you don't normally see that). Really nice coffee station and waiting area! Kudos to the staff member that played with my 9month old beyond the glass, and the other staff that helped me with coffee. Front desk personnel was very pleasant. I truly enjoyed the experience.Oh..... met Gary Rome! Was a pleasure

Kellen Jospeh: Taking a long time

Danielle Monty: We have bought 4 cars at Gary Rome over the past year and while going into to sign paperwork for my son's car my husband brought my Palisade in for an inspection because it was due and thought he'd get the inspection done while he's doing the paperwork for the car.The Palisade passed inspection and as they were putting the sticker on they broke my windshield then told my husband there was already a chip there and they shouldn't have passed it. They admitted they made the crack worse but that it wasn't their fault it broke.There was no chip on the windshield and that was just the excuse we were given so Gary Rome wouldn't be responsible to replace the window. We will NEVER recommend Gary Rome to anyone for anything. Gary Rome should take responsibility and replace the window. I'm sorry my son is even buying a car there but he's been waiting since October for it to come in.

Austin Walker: The sales staff were awesome. The sale was seamless and they accommodated all my needs from type of car, my payment parameters and warranty information. Overall, it was a great experience and I would recommend them to anyone.

Susan Larose: Love my Tucson!. Very satisfied with my car buying experience. Phillip in Sales, Keith in Finance, and Felix in Service were knowledgeable, transparent, and just really pleasant and easy to work with. They actually made the process enjoyable.

vincent torres: Never again I like to talk to Mr Gary Rome and haven't been able

Nicole Carcia: Lisa C. was great and helpful during my new car purchase

allison silver: Sharif Bilodeau (forgive me if it's spelled wrong) has now sold me two cars and has been wonderful each time. Very straightforward, doesn't try to oversell, very polite and respectful and always ready to help.

Shannon Bozzo: Also made up things that needed to be replaced which we just had done! Liars!

Tracey Newton: My purchasing experience at Lia Hyundai of Enfield was enjoyable. No pressure. My Sales Associate, Anthony Zalowski was friendly, courteous and knowledgeable. I would recommend this dealership if you are in the market for a vehicle.

Nick Rose: Ripped off my mom for $500 after wanting a deposit refunded when they couldn’t promise a car on the initial timeline. Disgusting & only for-profit, unfortunate a sales-dependent business can’t reward customers with quality customer service. (If you can’t process refunds over the phone, you’re either not up to date with every other dealership or you need a new salesman.)

Christine Decker: Terrible experience. From lack of communication from the service department, misplacing my keys, and a insincere apology from the general manager, I have lost all faith in this dealership. I have bought both my cars from Enfield Hyundai, as well as my father, who I believe they took full advantage of when buying his car. I was promised by the general manager a full detail of my car for my trouble. Unfortunately, his promise and my expectation of what a “full” detail of a car were clearly different. It was not a full detail, but a wash and vacuum. Needless to say, I will not be buying my next car from Enfield Lia Hyundai. Do your due diligence before buying here.

Shannon Elizabeth: The staff at Lia Hyundai service department was fantastic, I called that morning and was able to get an appointment right away! Mike the service personnel was very helpful and professional when I asked questions about my vehicle! I will be returning in the future!

Nicole Marshall: My first experience buying a car from Lia Enfield vs. this most recent experience were night and day. This time I decided to finance with my own bank instead of the dealership, my mistake. The dealership went out of their way to ensure this was the most miserable experience. The finance manager was 'unavailable' to complete my paperwork and so it fell to my sales person. As a result I was asked to come to the dealership on several occasions to sign standard paperwork.There was a delay in me receiving my car due to a recall. I was told to come in on a Saturday afternoon to complete my trade-in, the car was in the service department and it would be a 30 minute fix. When I arrived the repair had not been completed and the service team had left for the weekend. In all it was almost two weeks from the time I initiated the deal until my car was delivered (despite being promised much earlier). Once delivered it was clear that dealership made no effort to detail the car. There was pet hair and scuff marks. All the previous owner's information was still programmed in the car such as home address, children's school information and presumably the work address.I attempted reaching out to the general manager, Nick Archer, but he never seems to be there. That tracks though since there is no accountability, no one makes an effort to do their jobs well. I was failed at every stage of this car buying process. There are plenty of places to buy a car.. I would advise others to shop elsewhere.

Lyssianne Pescetello: Great fast

walter santiago: Great serviceVery friendly staff

Dan Usman: No communication from the service department, brought my car in for a new tire almost over a week ago and haven’t gotten any updates on when the order will come through. Have tried reaching out through email and phone.Edit:They did not try to reach out to me once the manager straight lying in his response. I had to reach out multiple times to even get an appointment and when they actually did “replace my tire” pretty sure they just put the same one on having the same issues on the same tire.

Khalil Little: Experienced and pleasant staff. Waiting room is nice and accommodating

Christine Elbrecht: Worst customer service I have ever encountered. From start to finish. I wouldn't send my worst enemy there.

Me Myself and I: Brought my vehicle in for a recall repair. The recall repair was free, but at the end a sales person showed me the mechanics findings. He stated that I needed a new ball joint on one side and a CV joint on the other. He said that the boot is ripped with a lot of grease leaking out. He quoted me over 2k and sided that they offer financing, I rejected the offer. The next day I brought it to my mechanic. He showed me the car on the life, stating that the ball joint was fine on both sides, and the CV joint was fine as well, no rip or grease. I saw it with my own eyes. This place us so sketchy and fraudulent, its not funny. They try to take advantage big time. Avoid at all cost. My mechanic said that Lia in Hartford has better mechanics.

sandra johnson: Mike is very mean very rude. He does not listen and I don’t think he likes people of color either. I will never return here

Linda Puetz: This place has given me A+ service.

cid colon: Sharif Bilodeau was awesome from start to finish..

Kiara Ortiz: Seen a car online that I have been looking for I called and Sharif Bilodeau helped me through the process he was honest and upfront! The next week I drove off in my new 2023 Hyundai Palisade SEL. Couldn’t be any happier!!!

David Albert: Anthony made it an easy and smooth experience.Great to deal with. Everyone was helpful. I would recommend them to anyone.

j kolo: Anthony Zalowski made the car buying experience easy and pleasant. Plus all other employees were friendly and helpful as well. Thanks so much