Best Grill Store Springfield Near Me

LISA C: Worst place to do business EVER ! Please do yourself a favor and shop else where ! I would give it a negative 5 if I could! I am all about local and supporting local business, and my next grill will come from a local store. BUT DEFINETLY not this one ! Joe( customer service) literally lied to us not once, but twice. First off when we purchased our( expensive) grill he told us it would be the last grill we would ever have to buy. So we justified the high cost thinking this would be the last time , right ? WRONG !!!when we went to his shop looking for parts that had worn out or failed, he claimed he could not get the parts because of the manufacturer . Turns out, after checking with another store that is not the case, the manufacturer had plenty of parts ( ours included) BUT the parts that he claimed were warrantied are not We waited 8 months for parts that Joe said he ordered and" could not get". The reason he couldn't get them is because , in fact, they were not warrantied at all, after he told us they were. We feel he was covering up this fact by delaying for so long. When we finally got angry enough ( after not having a grill for months ) he went downstairs and took some of the parts off another grill. But Not all the parts we needed.It doesn't end there. The place is old and smells of cat urine quite disgustingly , they do not use computers, so you have to provide all your paperwork every time you go in. I am not sure what "filing system" they use, but it is not a good one, I can tell you that. Things get "lost" messages do not get" received" , emails go un answered.I realize that this place has been around for a long time, and I do appreciate that, which is why we went in there to buy our grill in the first place. But, there are other small dealers in the area and I encourage you to look around. We now have to buy a whole new grill , which just goes to show you , it was NOT the last grill we would ever have to buy.

Michael Madsen: This Hidden Gem has been here for many years. The owner is very knowledgeable and grill parts and accessories as well as gas inserts and stoves.

Jedno Florestal: "Your attitude doesn't match Ross"5/5

Jeff: About as friendly as a wet dish rag, wet...!

Michelle Reyes: Joe is very knowledgeable and was a huge help, he explained everything so well!

Edward Juozokas: Purchased a grill and a gas fireplace insert this summer from Joe and was impressed with his knowledge and commitment to customer service. He diagnosed and fixed a potentially dangerous problem with our previous insert. Happy to support a small business over a box store, especially when the selection is as good or better and the salesman knows what he's talking about.

Dave Robison: Friendly, helpful staff

Khris Roberts: Super knowledgeable staff that was easy to work with.

Glen: Joe is very knowledgeable. Customer.service was very good. I'm very happy with my gas grill selection.

Mike G: I walked in and had to leave after one minute due to the overwhelming smell of cat piss.

gihad awkal: Extremely honest and knowledge staff, customers best interest comes before their profits.

Nathan Colby: Smells like a cat box

Dan Krasn: I ordered a Primo table from Grillers Hall of Fame. My timing was such I could not set it up for about 1 month after I purchased it. Once opened found may scuff marks on the table top. I contacted Grillers and shared pictures. In the end nothing was done, they did not take the table back or was the offer ever made they seemed to blame it all on Primo.I will never shop their again

Bryan Kantor: Great employee Joe

Joanne Ghazil: Outdoor plants not very well taken care ofBut staff inside very helpful and pleasant4/21/23 Sales staff still very helpful. One lady walked across the whole store to help me find what I was looking for.

Andrew Kimball: Customer service was a little slow when I was in to pick up an order, but they definitely were doing their best given the apparent short staffing situation that they're dealing with! Which is unfortunately quite abundant these days in many service industries...But overall a decent store, although I don't frequent this particular location much, they usually have had what I've needed.

Mark Whelden: Going downhill. Can hardly walk with stuff parked in the aisles! Looks like it would be a disaster if a fire broke out. Staff is unavailable or untrained. Used to be the best. Website says stuff is in stock, drive 15 miles. Not in stock. The website works OK but regular items are hard to find, even with the app. Especially small items in bins, plumbing, fasteners etc. Mostly because customers out stuff back in the wrong place because they don't know what it is in the first place. Some cashier's avoid contact when no-one else is in line. I understand the staffing shortages, and usually am polite and lenient. Now I just stick to polite and write a review. Now, I'm entirely PO'd that that new 18" Husky battery chainsaw is impossible to find the cost of a spare battery in the website & the store. Everyone that ever used a battery tool knows you need a spare in a charger for when the tool one goes dead. That's how work gets done. Not everybody is a amateur! Been a Husky, Stihl guy for over 40years. Got a little Kobalt to try. But just for branches. Oh well. Ryobi here I come. That isn't on the local store either. That issue is deceptive corporate policy. You won't even show your plastic outdoor chairs on the website so we can tell if it's Adirondack or flat. Another 30 mile round trip waste of time. Even Rocky's can put a picture on their site.

Paul Dermond: This place is horrific. The mouse smell is eye watering. I don’t know how this place has not been sued or shut down. The management here is abysmal and the employees are constantly stressed dealing with the broken systems at Lowe’s that appear to be dated by several decades. Shopping here is never as efficient as it should be or convenient. There is a reason everyone calls Lowe’s “the Walmart of home improvement stores.” Walmart does things even better than Lowes, so that’s not really an insult anymore.

Lisa & Robert: Terrible!!! The salesman Mark was great and very knowledgeable. When it came to the delivery and installation,that was a nightmare. It started with the fact that the wrong prong plug for the dryer was ordered. When we realized this 2 days before delivery, we called customer service to take care of the problem and switch the plug for us. They kept transferring us back and forth between the Appliance department and customer service because nobody knew how to do their job. We got hung up on, called back and was told they would have extras on the truck and the delivery installation guys would take care of it. Delivery day comes, ask the guy if they have extra cords they said no, said call the store and another truck would come with the right cord and install it. These guys didn’t install anything and left both units in the middle of the basement floor! We called the store they said they couldn’t do anything today, they can send someone tomorrow. We have jobs and have to go to work that’s why we scheduled the delivery install on the weekend. They were rude, and unwilling to correct anything. I am highly annoyed and disappointed in the Springfield, MA Lowe’s. There are good helpful people there, but the ones who don’t care about their job or helping people totally takes away the good employees efforts. This was a real horrible experience.

Christopher Provost: Pretty good. Safe distance from people and they keep it cleaned.

Marilyn Apostle: Excellent Friendly Service and choices

Zurn Kwihangaana: Great customer service and organization of items in the aisles

Luis Rodriguez: This place judgment sucks!!!! Just because I have multiple accounts open from different stores, they took it upon themselves to lower my credit card amount from $7000 to $250. When I kept good standards with them. Only owed them less then $200. They are unfair and bad judgment.

Nathaniel Reilly: Not impressed

Victoria Ortiz: Mi lugar preferido 😉

Gu Reynoso: Bien

Irene Eskett: Great service.

Linda Gallivan: It's a great place to shop my husband got a fantastic deal in his trailer had a fantastic salesman

James Rudolph: Scheduled a measurement for carpeting. Was given an 8-12 window for the person to come. 12:40 rolls around and no update, call the person assigned and they claim they had car trouble. Said they would reach back out to reschedule, no call, no service. No thanks

Kirk Floyd: Good store

claude Renkele: Great! Associates are actually doing their job! They know their merchandise and are friendly. If there was a downside to mention it would be that there may no be enough associate.

Proper 4: Great shopping experience for laminate flooring. Jose helped open a new account. He went above and beyond expectations

Fernando Catala: Anything you need from Home Improvement bathroom installation and tools you name it for repairs to build they have it.

jamie roberge: Kind of the same as every other Lowes. They did have 2 packages of the 8" green scotchbrite pads I needed. Only 2 though and then sold out. I also don't like not having at least one register with real person working. The self check out, every person in front needed the attendants help with her key. So speedy check out is not their fourtay.

Dennis Duarte: A great place to get all your household needs. The employee- Tanya was very professional & helped with all our needs

Debby Stephens: Flowers are out in full!! I love the rug I got there. Made a perfect match to my new coych.

Jose Ruiz: Buena

Nigel Cubin: They always have what I need for projects, great paint department

Carlos Molina: Everything u want and need in one place.

Jessie Hensley: They got what you want

Luz Sanchez: 5 ⭐⭐⭐⭐⭐-&-MORE⭐⭐🌟🌟⭐🌟⭐-&-MORE AWSOME place

Ronald Mcduff: A very clean location.Very helpful staff.Never to crowded.A+

Constance Hannon: Great

Joanne Koetsch: Could not get anyone to cut a window shade for us, despite asking twice at customer service. We left after 20 minutes. Went to Home Depot got service within minutes!

Hassan Goodridge: Alot of items

Richard Dietrich: Love Lowe's ❤️

Jeffrey Goulet: Best big box hardware+++ store.

Zurn Kwihangaana: I know it's difficult to know where all items in the store are, though one of the employees - Desire in particular ought to understand that saying I am not sure where a given item is , is okay for a customer than only directing me to a wrong isle.

Victoria Ortiz: Mi lugar favorito...

LUCY Gresham: LOVE THIS STORE YOU FIND EVERYTHING YOU NEED I GOT TO GO NEXT WEEK I GOT A NEW DOOR FOR MY GRANDSON'S BEDROOM DOOR GOD HELP NEXT I GOT FIX HOLE IN THE WALL

Eric Lavalley: Needed 1 inch cut off a pipe and rethreaded to fix a broken water pipe in my house, to restore water, associate in plumbing refused to help at all said its against store policy, told him my wife is disabled and my elderly mother are at home with no water, he did not care because it's against store policy, I and all of my friends will never step foot in a Lowes store ever again, thanks for helping out Lowes

lillian crespo: Vine q este lugar buscando un tornillo y aunque no encontré lo que buscaba el empleado me ayudó ,muy amable😊

Luis Rodriguez: Bad judgment

Nathaniel Reilly: Could have been better