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Computer support and services
1. Netlogix - IT Support & Managed IT Services in Westfield & Springfield - Westfield
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· 14 reviews
48 Court St, Westfield, MA 01085
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Liz: Netlogix is always helpful, fast, and accurate. A lifesaver!!
Anthony Schiappa: Positive:Professionalism,Quality,ResponsivenessGreat group of people who work here who really care.
Jeremy Gold: Great place to work and great to be part of a very dedicated team :)
Zelia Goncalves: I have been working with Marco for over 20 years, even before NetLogix was born. I have nothing but good things to say about him and his staff. Even in crisis - when isn't it a crisis in the IT world? - they come through most professionally, quickly, knowledgeably, and with great attitude, regardless of how many times I need to call them in an hour's time. I would recommend NetLogix to anyone looking for a company to help them with their IT needs.
Lisa Gadreault: Very professional, easy to communicate with...they know their technology!
Linda Cardillo: Jeremy is incredible! Very Knowledgeable and Friendly! Cannot thank him enough for his expertise.
Erin L: I worked with Netlogix as a former employee of the company and I have never seen a company that holds such high standards. Marco, the owner, impresses upon his staff the importance of being fair and honest, and approaching situations in creative yet effective ways. In the years that I worked there, I never once felt that Netlogix wasn't working for the best interest of the client.
Sam Hoynoski: I have been working with Jeremy Gold developing a QMS and I'm hoping I will be able to continue our good work together!
Sarah Zander: Netlogix is a tremendous company! Each person goes above and beyond to help you! - Amy Z
Mary Lou Splain: My experience in dealing with Netlogix has always been positive. They are responsive when contacted by phone or email. If they cannot handle the issue immediately, they will respond within a few hours. And if it's an emergency, they are right on it. Specifically, six of our computers needed upgrading. Working with Jeremy was fantastic. He kept me informed about the process and anticipated any possible snags, all done with an easy going attitude. Netlogix continues to provide the most conscientious IT service for us!
Lauren Witter: From answering the phone when you call in to handling the most difficult technical issue, the entire team at Netlogix provides an incredible experience start to finish! Their professional staff always get us back up and running quickly. Netlogix is a true partner to our company when it comes to IT Support Services. Highly recommend working with them!
gary fentin: My firm has used NetLogix for many years. They are incredibly responsive and personable. They really care. Thursday night my home computer was hacked. I was able to reach NetLogix at 6:30 pm, and got immediate assistance and relief. A real life saver as I was leaving for a 2 week vacation the next day.
Sue Anne Ward: It is very rare in today's World to find people who truly want to help out when things go awry, especially when dealing with computers and databases.As I have had so many technical issues, I have found that Chris Parent is the right fit for the job. He doesn't use band aids, he actually fixes things and is very attentive. He is eager to help and work with other companies that are also trying to fix similar problems.I have been fortunate to have Chris check in on me from time to time to find out how things are going.Thank you Chris!
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Computer consultant
2. Simply IT LLC - Springfield
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· 1 reviews
425 St James Ave, Springfield, MA 01109
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info EMTA: Simply IT solved a server issue at our school after a major storm hit at night. The very next day, they had everything up and running. Peace of mind comes with the monthly service! Thanks, Simply IT!!
Kirill Adzigirey: Simply IT thank you for taking care of all our IT needs. I love working with a team that intimately knows our IT infrastructure and is easily accessible. You keep our ship running smoothly. Keep up the great work!
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Computer support and services
3. Control Alt Delete - Springfield
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· 154 reviews
719 Sumner Ave, Springfield, MA 01108
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Gail Turgeon: Very Very satisfied with this computer service. I was overly overwhelmed when i was locked out of my computers. They came to the rescue. Thank you Control Alt Delete
cynthia tricinella: Tom is the Best! When I experience problems with my computer, printer, etc., he listens carefully, asks appropriate questions and suggests solutions! I rely on his expert advice. His business is truly A Find!!!
Bradley: Repaired my laptop in an affordable and speedy manner. Tom is very kind and knowledgeable. Would come again :)
Tristan Morse: Very professional and experienced, kind and easy to work with fully recommended if you have computer issues!
Honor main: Dear Tom Banerjee,I am writing this to express my gratitude for your guidance and support throughout my internship. Your wisdom and encouragement have had so much value in my life. Your advice has helped me navigate through challenges that I have encountered, and I am truly grateful for the time and effort you have invested in mentoring me. Your guidance has not only helped to achieve my goals but also taught me valuable lessons. Your mentorship has been a significant factor in my personal growth, and I am forever grateful for your guidance and support. Thank you for everything.Sincerely,Posi Alokolaro
Lumarys Figueroa: Llevé mi computadora a arreglar en jun-jul y me cobraron mas de $300 y luego de 1 mes volvió ha hacer lo mismo. Cuando se lo comento a Tom me dice que hay que comprarle otras piezas que cuestan casi la misma cantidad de dinero. Yo creo que hoy día no vale la pena llevarla a un lugar a arreglar, es mejor comprar una computadora nueva y ponerle garantía y eso fue lo que hice. Por una tableta también me cobraba $200 y era vieja, decidí no arreglarla y por $150 me compré una tableta nueva y más grande.
Melvin Coleman: Owner/staff are extremely nice and pleasant! Very helpful! They’re not trying to fleece you are just get you to buy things. Very down to earth. Highly recommended!
John Boido: My wife, Wendy took in our computer to Tom that we had purchased a month earlier, which had gotten hacked. It was a disaster in that there were several viruses along with our bank info being hacked. Within a couple of days we had the computer back, cleaned up completely, loaded with protection and running great. Will never trust anyone else.
Philemon Sen Vlogs: Hello, This is me Dhiren Biswa, and Mr. Tom was my Mentor, and He taught me so much in a short duration with gentleness and the simplest way to learn and enhance computer technology, Mr.Tom is one of the most experienced experts in his field and he is the nicest human being I have ever come a cross with. Thank you Mr.Tom for taking me as your intern and each me from nothing to Everything you knew. I humbly thank you from the bottom of my heart for giving me such a life-changing opportunity. God bless you, Mr. Tom!!!!
Cindy Senk: Tom is extremely knowledgeable and very helpful. Highly recommend
Rachel Abbott: Tom fixed my computer very quickly (turnaround time was 1 day!) It is now running smoothly with no issues.There had to be some back and forth over price. I would suggest if you go to this business make sure you do your research first.
Chris Samarinas: Very inefficient and slow
Sarah Dinas: Tom is one of the best people in this business. His longevity is a testament to his success. Gives professional advice you can trust.
Allen Murray: My computer that I've owned a few years suddenly shut off and wouldn't stay on for more than 2min. As a real estate professional, this was an emergency! I searched for local computer repair shops and Ctrl Alt Delete was the only one open (11am on a Wednesday). I stopped in and was greeted by Tom. He took the time to diagnose the problem and offered me a simple fix...at no charge! He also boosted it's performance and provided options to upgrade without buying a new computer. I was out in less than 30min. I DEFINITELY recommend Tom and Cltrl Alt Delete for your computer repair needs!!!
Kirsten Stibolt: Never answered phone calls... left messages with no response
Nathan Rosario: I brought in two broken laptops to Control Alt Delete they did great work on them. I found Tom to be friendly, honest, knowledgeable and professional. I could not be happier with the results!
Christopher Roy: Positive:Responsiveness,Value
Andrae Green: Tom is smart and very honest. He does great work
cristopher vazquez: Positive:Professionalism,Quality,Responsiveness,ValueFast Service, Decent Price, Very Nice people, 10/10 review and would recomend to anyone.
Ras Croix: Positive:Professionalism,Quality,ValueI came in hoping to fix my laptop charger adapter and the owner simply gave me the spare part i needed free of charge. I will definitely be returning here for his wide range of services and will tell people i know about Ctrl Alt Delete.
Emily Troczynski: As someone who relies highly on my computer working, there is no one else I would trust than Control Alt Delete. If you are looking for someone who is extremely professional and knowledgable regarding all things computer repair, this is the place to go. You may wait days or weeks for a response from another large company or retailer, but I had my problems resolved (and then some) in a day and I couldn't be happier with the results. Not only good quality work, but very personable and friendly. Highly, highly recommend! Will be sending anyone I know!
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Non-profit organization
4. Springfield Partners for Community Action, Inc. - Springfield
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· 112 reviews
721 State St, Springfield, MA 01109
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Josaphine Perez: Great neighborly atmosphere
Holly Shlosser: I went here before and it used to be better but now i think i'll go somewhere else to get my taxes done for free. The thought of dropping my tax papers off and them losing them in the process and ask them to send them another copy and then they don't call back when they are suppose to before deadline. Very horrible service. 😣
Trina Bright: Grade class tonight anyone who's interested should look into the credit and savings classes
Dalianys Sanabria: Tremendo lugar. Son bien amables y tienen muchos servicios muy buenos para la comunidad.Si tienes bajos ingresos te pueden ayudar a presentar tus planillas sin costo alguno. Para más información llama para orientación.
LUCY Gresham: THIS IS THE PLACE TO GO WHEN U NEED HELP WITH YOUR TAXES I GOT A FREE WASHER IF NEED WITH YOUR GAS BILL LIGHT CALL MAKE APPOINTMENT
Maribel Cartagena: Great Service!
Zachary Darku: You call & they have you on hold forever, it seems like nobody is ever in the office, & if you call more than enough after being frustrated they’ll simply hang up on you. Terrible customer service.
Jennie Girona: Very helpful in time of need thank you.
jugo juice: I don’t understand how I applied for the grocery card the day apps opened never heard back called numerous times only to be told today there are no more well it’s been way over a month I’m not shocked I swear I need to know someone in these places to get help
Jasnelyn Laboy: A GUY NAME BOULEVARD IS VERY UNPROFESIONAL he has no respect for no one they reallt dont care about helping people,
Dorcas Jones: Good morning,Once you actually have the opportunity to speak with someone everyone is so nice and professional but it is hard to get that opportunity. I have completed my application over a week ago and I have not heard anything back. I called three times this morning and each time the call dropped after being transferred to the department I needed. I could really use the help if someone could give me a call, I know you guys are busy but if you could make some time it would be appreciated.Dorcas Jones. :)
Roxann Overton-Peterkin: Easy, quick, people were nice and helpful.
Sam Das-Mayo: No one called me back after 3x calling leaving a message, they called and their end was disconnected, I tried back reaching them and had to wait another few month for that call again !!! They need more assistance!!!!
Argentina Martínez: Hago mis taxes con ellos. Muy organizados. Personal muy amable y cortés.
Christina M Kolnicki-Winslow: They were very accomodating..
Joseph Maynor: Whoever you all had at the front desk answering phones on Friday 3/5/2021 was very very rude. They refused to answer my questions on my case and said some lady was going to call me back and I never got a call. On top of it this lady who answered the phones hung up on me 2x and I had to call back each time, then she proceeded to tell me it's not Community Action after she had access to my information. Very unprofessional and I am left still no response in regards to my case. I wish someone would call me because this is getting very frustrating and I have sent you all documents you requested from me and still nothing.
Aschleigh Jensen: Awesome. Free taxes done for you.
Mark Davis: Excellent
Tyler F: Maybe if someone would ever get back to me. Cant get a email back or a call back. No one answers their phones. Bad review for Gus
Melisa Foster: Very nice people. Very personable, courteous and very helpful. I saw Mr Gus Erskine there and and he helped me tremendously. He's a very nice man and the receptionist was very helpful to me as well!!
James Siciliano: It was great the staffs were professional and helpful for me
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5. Stavros - Springfield
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· 59 reviews
227 Berkshire Ave, Springfield, MA 01109
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Sara Anne: Stavros not only put a ramp on my home but they also GAVE me a very nice electric wheelchair, within weeks of my diagnosis! They went above and beyond for me and I highly recommend! Also from reading others reviews I feel impelled to correct. The PCA and is hired independently by the disabled person. The PCA is not the responsibility of Stavros and is paid by an outside co. Stavros only sets up the disabled person with services and trains them to hide their own PCA!
Katrice Johnson: Always helpful!!
Mike Haley: They never pay you the right amount, never bother to return calls, nothing. I'd give zero stars if I could. Absolute bull.
Injego Montoya: If you get hired I hope you like spending hours on the phone with payroll. They sent my money to 2 different places they shouldn't have been. I spend my days off on the phone with payroll.
truth hurts: I still haven't received the new hire packets I requested two months ago, or the ones I requested last week. It's difficult enough to get through the call line, and when you do you have to continue to call back to make the same request over, and over again.
Amanda Theresa: Took 6 months for me to find a decent PCA to hire for my disabled son. He quit after one month due to never receiving a paycheck nor the direct deposit card he signed up for. What an awful company and I will be reporting to the Better Business Bureau. You can't just NOT pay employees and then leave us consumers screwed for the services we need.
kim Dones: Place help people appt Doc visit help oround everyday cant do assintece
Marilyn Rios: This place really needs serious cleaning on ppl working on here. most of the time they do pick up wen I call but if ur calling about ur pay roll dont bother calling here they will give u the number still dont pick up. If they need u to do orientation they never give u the tight info it's a b*tch with these ppl
Kianiliz Baez: Nobody has ever called you for ANY THING not about why the money hasn’t been received not even one call to updates you. Every time their answers are “ it seems like you didn’t turn it in” it has been like 5 times they do this to me
David Grant: They answered all my questions and gave me the help I needed.
Toca life Toca love gammer: Staff needs retraining on how to be more sympathetic with PCA’s. They are rude and very rare answer your questions, calls are never answered!
Lumarys Figueroa: Mi hija recibe servicios hace muchos años en esta compañía y son excelentes.
Rafael Hernandez: Awesome!
Troy Smith: The staff was very nice and concern about what ever it was.
jeweliarex: My PCA marcie is the best! After 3 years of denials from Medicaid she couldn't have made it better except stavros sold makes it hard to pay her when my tax papers dont get done because they couldn't care less about taking messages or realizing I'm still on hold after 25 minutes.
Tina Greene: Very helpful and very friendly 😊
Michael Wright: They are so overwhelmed that their customer service looks bad
Nicole Williams: Love this place very kind people
BARBARAEAND BAEZ: Very helpful people work there.Thank you ladies.
Jessica Ramos: Great receptionist service
Elizabeth Navarro: Saludos a todos y que Dios los bendiga. llevó 4 meses y los felicitó por su extraordinario trabajó en servicio los consumidores y/o empleados. Gracias por su gran esmeró y su sentido de responsabilidad.
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Shipping and mailing service
6. UPS Customer Center - West Springfield
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· 252 reviews
120 Wayside Ave, West Springfield, MA 01089
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C Rose: Packages are only available for pickup 730pm-830pm. The hours open are very misleading, and you are unable to directly contact this Customer Center.
Mike Koto: Very poor delivery and customer service! Driver falsified deliver. Called to complain the CS number is automated and does not let you speak to a Manager or Supervisor. UPS is terrible no Accountability!!! People should look to alternative delivery companies UPS just doesn’t care and makes no effort to remedy the problem. Hope they go out of business. MK
jay torres: Worse service you can't talk to a real person when you have a issue with your package.
Slawek Konopko: The delivery guy was to lazy to bring package to my door. How they stay in business. Now I have to go to them to get it I went 3 times still not there they sock
harry figueroa: Never received my items and they put as delivered someone is stealing in that place no good. You are better of with Amazon or fed ex where there’s photo taken when your delivery is made
angel ayala: you said for today and you say for tomarrow i waited all for nothing you ups next time fed x
Cynthia Jones: I'm confused how my tracking say delivered @ 3:09 p.m. and it's only 1:53 p.m. @ 9:04 a.m. it say out for delivery... I just watched UPS drive past my home... I've been sitting here waiting on this package from 9:00 a.m. and still nothing
Charles Daraghy: About all you can do here, is, pick up a missed delivery same day, as it opens at 7:30pm and you have to call first to arrange such a pickup. For dropping off a return if you have a label go to the UPS store farther south next to the movie theater.
mark Bruins Fan: Worst customer service I've ever had, seen or heard of.
Vadim Martynyuk: 3 inches of bubblewrap around the box inside box is not enough for these clowns. They took a damaged package for claim investigation, damaged it much more while investigating. 🤦♂️UPDATE: The UPS responses here “please contact us…” are useless. I contacted them , and those agents have no idea what they’re doing, at first there saying “contact the sender” then “we understand your package was lost but tracking shows it was delivered” . Total mess.
larry dooby: I never got my package like it said it was delivered. If you call the 800 number, their only number, they will not let you speak to an agent. A robotic voice answers and says, I'm sorry you're not allowed, please go online
Dennis J.: Terrible phone service everyone in Asia, no U.S representatives
Katelyn Mentzer: Absolute disaster. Only open for 1 hour but their drivers aren't back before they open... or even close so you can pay $8 for the privilege of driving 27 miles to this location only to find out they don't have your package, and the driver isnt back yet, and he accidentally labledit delivered and signed for by someone who isn't the listed reciever. Even though it has a signature requirement. But that was just an accident and the drivers bringing it back. So I got here at 730 and will hopefully have my package tonight when he makes it back.Ups is in shambles.
Regal Randy: Decent place, the worker that accepted my package was helpful but it's hard to get here. You have to make a circle around these back roads because it's only accessible from a one-way street. Gave it a 3 because you cannot call these places and the automated phone service is an ABOMINATION. Seriously I they deserve 0 stars. You can't speak to anyone or ask general questions without a 15 minute wait and going through at least 5 phone prompts where you ask for a human and it tells you it doesn't recognize that and then asks if you'd like to speak to a human representative. You say yes and it puts you through 2 more automated machines. What? Imagine you had 1 IQ and wanted to make it as challenging as possible for quick, simple questions to be asked. That's UPS!
alicia williams: Came here to pick up my package that said it was in west Springfield customer service couldn’t help 2 employees in the back that work on the truck just walking around. Doors locked. Hours say 7:30-8. So it’s like they’re stealing my package
Joe DeForge: Worst customer service ,trying to speak to a human . Than the person can't give you an answer. Said I need to speak to a supervisor. Put me on hold for almost an hour. I gave up. My package, was forgotten at the facility. A very expensive musical instrument. Waited all day for delivery. And you can only pick up your packages there between 730 and 830 pm? Why not during the day?
Lock Whisperer: Door was locked, 1-800 was useless. Another UPS fail.
TRUCKER PLANET: It’s stupid voicemail machine it’s not transferring you to a live agent! So for this reason thumbs down 👎🏽 make some changes to your answering machine thank you!
Linh Tran: Horrific
Shirley Ortiz: Customer service number only has recorded voice machine, very hard to reach a real live person, you need to change that..
Michael Misiaszek: Wasted 25 minutes of my time.
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Non-profit organization
7. Way Finders - Springfield
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· 118 reviews
1780 Main St, Springfield, MA 01103
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Business center
8. CHD Center for Human Development - West Springfield
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· 2 reviews
332 Birnie Ave, Springfield, MA 01107
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